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Omnibook 6000 and Windows XP

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Author Subject: Omnibook 6000 and Windows XP      Add to my favorites
Nicholas Race
Nov 20, 2001 12:14:27 GMT   

I've recently performed a clean install of Windows XP on my Omnibook 6000 (following the instructions in the HP installation guide). Whilst the installation went smoothly (and initially, all appeared to be well with XP) -- I'm now experiencing occasional lockups of the whole system (which typically occur once the laptop has been running for over an hour).

Similar reports of Omnibook 6000/WinXP lockups suggest that this is because Windows XP is not controlling the Omnibook processor fan correctly (and eventually the processor overheats).

Does anyone know anything more about this issue? BTW, I'm using the updated HP video drivers (for XP), and latest BIOS I could find (1.80).

Regards,
Nick.
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HP moderator Rex Lee This member has accumulated 750 or more points
Nov 20, 2001 17:06:54 GMT    Unassigned

Hi Nick,

Interesting theory; unfortunately, one that I don't have any documentation on...

As you know, it is very difficult to troubleshoot problems that appear random. Until something is consistently reproduceable, it is quite difficult to figure out how to fix it.

I wish I had more to add to this that would help you get the computer to work without the blue screens!

Rex
Rietveld
Nov 21, 2001 19:24:13 GMT    Unassigned

After upgrading a OB 6000 from W2K to XP, I experience the same problem as Nic. The lockup (XP running, but no input device respond)occurs only at dailup sessions.
The eventviewer stated a COM+ error event. Microsoft does not give any answers to the problem.

Maybe HP can look into it in further detail?
Kurt Stueber
Nov 23, 2001 22:02:00 GMT    Unassigned

Same problem, though I think it may be more of a graphics problem because of the randomness of it. I do get the COM+ error as well. I'm currently working with MS at the escalated level with this problem, and I'm hopeful that some resolution will come of it. I'll be happy to post a solution if one works out.

I am interested in the cpu fan theory as that would explain some things. Has anyone monitored the processor temp to verify this theory? I have to say that I haven't noticed if my fan is running normally in XP or not, but I'll keep my eye on it now to see if it is comming on. Maybe a switch back to an older bios???

Anyonelse out there with the problem?? I'm glad to know that it seems to be Omnibook 6000 product problem rather than machine specific problem...maybe HP is listening.

Kurt
Evan Mandel
Nov 29, 2001 18:53:08 GMT    Unassigned

I too performed a clean install plus all of the HP drivers. I've found the lockups occur when I have a USB mouse connected and/or I have a CD/DVD in the DVD drive.

It has not locked up when there was no media in the drive and there was no USB mouse.

Any ideas?
Rob Livingston
Nov 29, 2001 21:45:09 GMT    Unassigned

I've got an Omnibook 6000 and an older BIOS, 1.08. I performed a clean install with Windows XP Home and am experiencing random lockups. Doesn't seem to matter if any devices are plugged in or not. I'm not sure if it's a BIOS problem, a driver problem, a fan problem, or what ... I'm tempted to just revert back to W2K. Does anyone know if HP has any resolutions? Seems to be a common problem.

Thanks! Rob
Fabien DISSON
Dec 5, 2001 07:28:36 GMT    Unassigned

I changed the processor driver from p3 to processor and it seems to work.
I think there a bug with the CPU dual speed (conflict with BIOS and XP ?)
Rob Livingston
Dec 7, 2001 00:41:50 GMT    Unassigned

What do you mean, Change P3 to processor? I'm not familiar with that. In the meantime, I've just reverted back to W2K.
Fabien DISSON
Dec 7, 2001 08:31:36 GMT    Unassigned

Look at the devices manager there is a processors item. Select the P3 and update the driver. There are 2 drivers when you choose by your own : Processor and Processor intel P3. Choose the first one and reboot. My system don't hang but the dual speed is no more supported (I'v configured the bios with optimal and the cpu run at 700MHz even on battery).
Bart Bischoff
Dec 8, 2001 03:59:06 GMT    Unassigned

I also recently performed a clean install of Windows XP on my Omnibook 6000 (following the instructions in the HP installation guide).

I'm now experiencing consistent lockups of the whole system. There does not seem to be a time factor associated the the lockups. The system seems to run fine while using non memory-intensive applications (like Office XP, Lotus Notes, etc.) but while using graphics intensive applicaitons like Corel Draw or Photo Shop, I can almost count the minutes until the system will do a complete lockup on me.

I also tried the processor suggestion and went into devices manager and processors item then selected the P3 and updated the driver. I selected the Intel P3. (I also set the BIOS setting to Performance, which is the optimal setting.

Does anyone know anything more about this issue? BTW, I'm using the updated HP video drivers (for XP), and latest BIOS also (1.80).

Regards,
Bart
Kurt Stueber
Dec 11, 2001 18:30:39 GMT    Unassigned

There are a number of other message on this forum discussing the same type of issue with XP. I'm discussing the situation with the software engineers at MS, but haven't totally resolved the issue. My own findings with respect to the fan and the system hangs are that there is a conflict with some issue with the ACPI HAL (Hardware Address Layer) in XP. If at the beginning of setup you press F5, and when presented with the option to select the HAL you select Standard PC the issues above are not present, though you do lose all of the benefits of the ACPI features (power saving. speed-step, etc). Per another tip on this forum, while using the default installation with the ACPI HAL, but changing the PROCESSOR DRIVER to "processor" from "PIII", I seem to have achieved a stable system, but of course I lose Speed-Step (not too big a deal I suppose, but a shorter battery life. If I hear of something more from MS I'll post to the this Forum.

Kurt Stueber
kcstueber@telocity.com
Rietveld
Dec 12, 2001 09:35:24 GMT    Unassigned

I think I found the solution.

XP cann't work with the Intel Speedstrap of HP. Disable this within the Bios and problems are over.
Josh Long
Apr 16, 2002 21:29:10 GMT    Unassigned

FYI, I have been having problems for about a week now with the docking/undocking/garbled sound/loss of mouse/etc issue. I am on BIOS 1.81 and still had problems after a fresh build. In fact, I reinstalled XP from 3 different sources and had the same problem. The puzzling thing was that my last OB6000 (replaced because power connector broke) never had any problem like this and I had been using it with XP for about 6 months, docking and undocking every day. In fact, I had gone weeks without rebooting. Anyways, I just wanted to verify that after changing the processor driver to "Processor" from "Intel P3 Processor", the problems went away. It sure would be nice if HP would address this and fix the problem where it really lies.
Ioannis Glykos This member has accumulated 150 or more points
Apr 17, 2002 00:04:59 GMT    Unassigned

Its not only OB 6000

Look at these threads:


http://bizforums.itrc.hp.com/cm/QuestionAnswer/1,,0xc8aeba808b46d611abda0090277a778c,00.html

http://forums.itrc.hp.com/cm/QuestionAnswer/0,,0x5466039599eed5118ff40090279cd0f9,00.html

http://bizforums.itrc.hp.com/cm/QuestionAnswer/1,,0xb8c80bce6f33d6118fff0090279cd0f9,00.html

http://bizforums.itrc.hp.com/cm/QuestionAnswer/1,,0x584eaf48a9e5d5118ff40090279cd0f9,00.html

The conclusion from all these threads is that HP's software conflicts with XP's speedstep technology.

HP has released a patch for XE3 GC, that makes the problem even worst!

I will keep posting these threads until HP releases a proper NEW patch that resolves the problems.

Ioannis
 
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