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Donna Fabian
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Feb 20, 2007 02:34:51 GMT
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Annoying colorful vertical lines appear on the right half of my screen. Sound familiar? You're not alone. I've done the research and this happens to many many zd8000 users after about 10-20 months. Unfortunately, HP is not willing to help out with this expensive video card overheating problem (I'm sure you're aware of the extreme heat the zd8000 gives off).
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James Van Eerden
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May 16, 2007 11:13:47 GMT
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I have the same problem.
I believe the fault will re occur after the new card is replaced.
Have you found a sollution yet
Regards
James Van Eerden |
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Luisma Lavin
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Jun 6, 2007 22:08:19 GMT
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I've been in touch with HP support which haven't helped at all, just being a waste of time and energy.. Anyway, seems like there's some other manufacturers having trouble with some lcd monitors shipped in 2005. Sounds familiar? Well at least they are recalling some of them..
Regards |
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AJ28
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Jun 27, 2007 00:28:45 GMT
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I developed the vertical line problem in August, one month after my warranty ended. I called HP Tech and they said it was a simple problem with my settings and then told me I needed to get it to a service center and pay out of my own pocket if the things they told me didn't work, which was obviously the case. At this point there is little of my monitor that I can see. The thin vertical lines that filled my screen continued to get worse until large white bands filled with multiple colors started taking out 2.5" sections of my screen. I have to have an external monitor hooked up to use it. |
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Judd71
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Sep 5, 2007 18:20:34 GMT
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Hi Everyone,
and here was me thinking I was alone!!! My story is similar to everyone elseâs! One week after my then top-of-the-range $2000 zd8000âs one year warranty went out, (July 2006), a green line appeared down the left-hand side of the screen. I called HP and went through living hell, over three months, and three continents of customer service (judging from the accents - US, India & Indonesia) and an eventual phone bill of over $120 just to get told my warranty was out of date and they want $800 to fix itâ¦
At the time I was desperately ill and had just come out of hospital⦠HP put me through such a hell all for one week when Iâd been in medical care due to UN service!
One year later I now have about 30 lines on my screen, my laptop is burning hot and as from today I have a nice pale patch down the middle of the screen.
I saved desperately for this machine and still need it.
Best wishes to you all!
Jude |
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ShortSchoolBus
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Sep 14, 2007 21:41:49 GMT
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I have a ZD8000 with many of the same issues. First of all, if I try to use it in my car with a power inverter, it pops the fuses because it draws so much power. So it's useless there. If I would try to watch a DVD while using the battery (new and charged), it might make it halfway through the movie before it dies. Now, I have to remove the battery while I'm using it or the computer overheats and shuts down. I keep the computer very clean and keep the vents and fans cleaned out, but it still gets too hot to run with the battery in. Almost exactly when my 2 year service plan ran out I noticed a dead pixel area on the display. A month later, a vertical line appeared on the right-hand side of the screen. A few days ago 2 more lines appeared and now I see a fourth line has appeared since I began this post. Did I mention how SLOOOWWWWWWWW this computer becomes after you install programs on it? I have never seen a computer take so long to boot up. It's okay when there's nothing on it, but install a few programs on it and you might as well be using a 500mHz processor. I paid over a thousand dollars for this. I bought a $400 e-machine from wal-mart in 1998 that runs better and has lasted longer. I expect to be compensated for this! |
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Wayne Lehman
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Sep 21, 2007 17:19:19 GMT
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I wish I were alone in my issues with my HP ZD7180US but by the sounds of this thread I'm not. It also looks like the issue that I'm having isn't restricted to my model. At Christmas last year (2006) I sent my non-booting laptop (no longer covered by warantee) in for service to HP. Service was prompt as was my payment for said service. When I hooked the laptop up to my docking station it immediately started to screech and buzz. I called HP up after a few weeks (too busy with life to get to it sooner) and was told that it must be an issue with the docking station and that would be an additional charge. But first "have you tried re-installing the OS?"... so... after re-installing the OS nothing was resolved. And HP support? It was obviously a problem with the docking station so they weren't willing to repair the laptop again. I wasn't willing to pay to repair a $99 docking station so I just did without. About 3 months ago my laptop started to produce the green vertical lines. Now it won't boot except to safe mode (while still exhibiting the green vertical lines).
Disgusting customer service by HP would be one thing but I can go one further. I recently received a letter from HP indicating that an employee that works for HP's outsourced call center broke into my email account and forged a survey on my behalf - likely because the survey that I completed was quite negative about the level of support I received. THEY BROKE INTO MY EMAIL ACCOUNT!!!! Can you believe it!??? |
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Rafi Ahmed
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Sep 29, 2007 08:54:46 GMT
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I have the same problem with my zd8000. I am shocked to read all the similar complains and HP not taking any steps at all. My batter also died just after the warranty.
I was very loyal to Compact/HP for last 8 years. With all these effort from HP to avoid/take no responsibility for qualityless work has driven me away.. |
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miguelmjm
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Sep 29, 2007 12:50:26 GMT
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so is it my video card that is damaged or the screen hardware components that is damaged? I have the vertical pink line problem. Can I just buy a new video card and install it to fix? Or do I need a whole new LCD screen? |
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Don Dickinson
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Jan 23, 2008 00:19:21 GMT
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How to tell what the problem is.
To the people that want to know if the lines are video card (actually soldered onto the motherboard on most models) or the screen.
Plug in a normal computer CRT or LCD monitor to the blue VGA output on the laptop. If you do not get lines on the external monitor, then the LCD is the problem. If you do then it is the video card.
If it is the video card on the ZD8000, then you either have to have the motherboard replaced or have the video chip reworked.
I agree that Hp should find a way to help these people out that have motherboard problems out of warranty. A significantly discounted price on a replacement motherboard would go a long way towards preserving the service reputation that has been damaged. Would you be happy with a brand new motherboard installed with an additional year of warranty for $200?
If you don't like HP's price on LCD replacement why not find a computer repair shop that can replace the LCD?? Usually the raw 17" screens are only $150-$250 plus labor to install the (should be 1/2 hour to 1 hour labor depending on the place).
For those people complaining of battery problems after 1 year - Keep in mind that batteries only last 1-3 years depending on how they are cared for and how many times you have recharged them (typically only 200-300 charges is all lithium batteries will last). |
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Chiara Maria Conti
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Jan 23, 2008 10:34:37 GMT
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For Don Dickinson :
in Italy, all the people that have made to replace the monitor, both from the assistance hp, that from deprived centers, after eight months - one year, have had the same problem!! So I don't think that is the monitor to be defective, but some other component that damages in the time the monitor. Obviously not the video card, otherwise, as you say, we would also see the problem in the external monitor. |
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ShortSchoolBusReborn
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Jan 25, 2008 17:06:18 GMT
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Don Dickenson Said: "Would you be happy with a brand new motherboard installed with an additional year of warranty for $200? "
No, I wouldn't be happy because THE COMPUTERS ARE LEMONS FROM THE FACTORY!!! Why should anyone have to fork out ANY additional money for these defective machines? If anything, HP should pay us because we've all been duped! |
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Mr. Drably
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Jan 28, 2008 08:03:46 GMT
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I think HP hard codes a time bomb into some aspect of the hardware. Maybe the answer is hidden inside the infamous locked out pheonix bios provided by HP, which has nothing to be seen other than some general bs. |
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richard kline
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Feb 9, 2008 05:54:06 GMT
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i have a pink line down my screen also appeared just after my warranty ran out as well.... i want my money back! |
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John Southgate
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Feb 11, 2008 01:42:22 GMT
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After 20mths use I got a single line, now I have some 60 lines on my HP Pavilion zd8000 notebook with 17" monitor.
I'm totally disgusted with HP. I have tried to find someone in HP Australia or NCSS who can acknowledge the problem and suggest a remedy and I can't. |
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ikenfixit
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Feb 11, 2008 14:17:27 GMT
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Weve seen a ton of these in the shop and the issues can generally be repaired. HP's been pulling Posts regarding this model and this specific issue for over a year now and we have pages saved from prior posts. The issue on these is also seen on other Models/Manufacturers if utilizing the same components in the Video circuit. Im going to gtry to contact HP to see if they would send me boards to refurb for them. Be patient they will get the problem resolved. Whatever you do? Dont throw out the machine. |
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ikenfixit
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Feb 11, 2008 22:21:59 GMT
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Do the math and google the research if you like. Good luck!! |
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cindyjm
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Feb 18, 2008 23:56:55 GMT
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Since there are so many with this problem why can't HP offer to fix our high priced laptops????? |
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ikenfixit
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Feb 19, 2008 22:17:03 GMT
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You Need to understand how HP does things on a corporate scale first off. Yes they can fix by replacement only of the systemboard in which leads to ultimate re-failure in Our opinion with a shorter warranty on said product replacement. (Generally 90 days).(IE: ROME Repair's). If I'm reading the info correctly). Second they in turn send your old systemboard to China/Origional manufacturer for a refurb and resale to the next failure/Consumer problem in line.(Wow how many times has your origional been sold)? This is not uncommon for any repair facility/Manufacturer and Although I dont feel it correct it has to be done with mass failures. (Issue needs to be found to be rectified). Third if they were worried prior to Class litigation why would they all of a sudden start pulling posts off these forums which they moderate? Not good business period..Plain Stupid in my book..
Keep complaining, Helps on the way.., and not by me or my hand....
ZD8000 Lines on Screen.. ZD8000 Artifacts, ZD8000 Video Issues are the tip of the iceberg..
Yes we can fix these...With a better warranty by the way.. |
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Sakantamis
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Mar 10, 2008 20:45:34 GMT
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lines just started appearing on my screen a month ago. I have three at the moment, running from top to bottom of the screen. they are about 1-pixel wide. I am out of warnty, as well, and it has been 30 months since I had the laptop but haven't been using it for some 9 months in-between. I have some hope that the problem may be resolved by checking the cable connecting the screen to the motherboard - if this is bent it can cause similar problems (I am told). I am checking it out 2morow. will update. hope HP rectify. |
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Lorie Sumer
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Mar 14, 2008 15:40:55 GMT
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My zd8000 is 2 years old.
Yesterday, I saw a tiny vertical line running the length of the entire screen. From what I have read here and learned via Google, the lines are just going to get more plentiful.
I am outside the warranty but feel for the price, this laptop should last much longer. I am really disgusted by what I have read about HP service. So many people are having this problem; why isn't HP stepping up?
Lorie |
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bobbie10r
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Mar 30, 2008 19:07:18 GMT
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I have the same lines on my zd8000 and feel the same way as the rest of the emails and should not have to pay for the remedy of this issue.
HP this is your site, so help us out here, it's the least you could do. Back your product. |
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Matt Magallanes
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Apr 16, 2008 09:48:03 GMT
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I dont own a zd8000 but i do own a dv8230us. My first vertical line just showed up today, and i have only had this machine for about 20 months(my warranty is up as well). From what i've read this is just the beginning and i should be prepared for it to get worse. Hopefully thats not the case, but HP seriously needs to do something about this. Hopefully a solution will prevent itself soon. I need this laptop for my schoolwork |
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Voltark
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May 3, 2008 05:33:35 GMT
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One line showed up today.
Single yellow toward right hand side.
HP, you need to do something about this, and others need to make their screen troubles known.
We spent a lot of money on our zd8000 because it was a HP. We retired our poor old Fujitsu notebook with a pentium 150 bought ~97 screen still works after 10 years and the HP starts failing after three, come on HP be reasonable.
Thanks |
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Joshua Gemmell
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May 14, 2008 01:59:49 GMT
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One month after I buying a new HP Pavilion zd8215US Notebook PC at BEST BUY for Christmas 2005, it became a nightmare to own.
After calling HP and reporting that I was unable to reinstall the software, they sent me new software.
However, this new software replacement didnât work either. In fact the send software out twice, but there was nothing wrong with the software.
It was then determine that the best thing to do was to have me ship it to their repair shop.
When I received my notebook back from the repair shop, it had a new hard drive, new RAM.
Now everything was okay until I notice that my computer was running slow, and upon examining my new replace RAM, I notice that the label was for RAM not suited for my computer. It took some time, but I was able to local the manufacture of this RAM. I then asked about purchasing more RAM of this type, the manufactures of the replacement RAM told me that this type of RAM was not manufactured HP notebooks but for Sony Vaio notebooks, and they did not recommend that I use it in a HP notebook.
I was upset, and contacted HP and requested that they give me back my original RAM that came with the computer, because there was nothing wrong with it in the first place, and the manufacture of the replacement RAM told me they could not sale me that kind of RAM because its not made for my HP notebook. The replacement RAM was a slower speed than the original RAM that came with the computer. I had to go out and purchase Kingston RAM for 300 dollars, but I kept the replacement RAM should HP came around to making good on their broken promises to be the best.
Today I have thirteen lines, and I have lost count of all the run around, and different offers to fix it. I spent a long time on the phone with HP, got laugh at, hung up at, and give promise to fix it, only to have some else come on the line and say that they could fix it but required additional money for extended warranty and sixty dollars for shipping. I was about to do it, but I had my brother called them up, and they came through with a better offer, and did not require the extra sixty dollars for shipping it.
Why did HP say they would send me the right RAM, then after much my time on the phone, change their minds? And refer me to âWikipediaâ for a online understanding about RAM, they told me that I was wrong, âall RAM works in all computers, and there was no such thing as exclusively Sony Vaio RAM, that if the RAM they sent me worked, then there was nothing wrong with it.â I became upset at this point, because I told them that I paid good money for a faster RAM then the one they sent me as replacement, and I want the RAM that I paid for, not a slower RAM made for a Sony Vaio. I could not get them to understand. Anyway, everyone knows that Wikipedia is an online people copyedited encyclopedia. Even I have edited out things there, made changes there.
Now, the troubles with HP notebook started last year, but to date I have 13 lines on the display.
Why would HP agree to sell me an extended warranty, and make me I pay an additional $60 dollars for the shipping, to fix their defect in the computer?
I was about to do this, but my brother call them up the next day, and then I found out that they offered him to fix it if he bought an extended warranty (at a cheaper price), and that he did not have to pay an additional $60 dollars for shipping.
Not only did it malfunction in the beginning, I could never upgrade it to Visa software, it was never supported by HP, however Microsoft said it would work. I spend money for the upgrade but had so much trouble searching for all the updates that I had to uninstall the Visa software. I took another lost for the software. Yes, the reason I wanted Visa installed was because the remote for the media center stopped working for my HP notebook and I thought that it might work with an upgrade in software.
I was wrong; the remote for my HP and the external unit for my HP media were malfunctioning for no reason also.
Yes, it has been a total nightmare. Now, I expect that my display will continue to have more lines appear, and I have over two thousand invest in this piece. Strange thing, my sister has six HP desktop computers, and a never had a problem.
Let me know if you would like photos of the 13 lines.
Sincerely,
Joshua Gemmell |
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cindyjm
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May 14, 2008 02:49:48 GMT
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My best buy ZD8000 currently with 26 vertical lines and 2 differnt 1.5 inch disaprearing white lines, I was at one point so proud to own her. Now family and friends look at my once impressive computer and say what is wrong with your computer? Well only HP knows!! and they are not fixing it!!!!!. I would be happier if they just offered to fix it. |
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Walt Harding
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Jun 3, 2008 19:58:57 GMT
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I now have 4 vertical lines on the display of my HP ZD8000 notebook computer. Like most of you, I've gone through the song and dance routine with HP technical support personnel, most of whom plead a total unawareness that there is any problem with the ZD8000 series computers. However I did manage to talk to one representative who seemed to have a conscience and he indicated that he was sympathetic to me and the multitude of folks who were unfortunate enough to have purchased this computer and for his inability to do anything about it due to HP's company policy regarding the these computers. |
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Thomas Scopel
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Aug 15, 2008 18:02:25 GMT
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Well, where to start. Bought a ZD7000 in 2004. Went to shop due to power plug problems in 2005. Graphics started going out in 2005. Lines due to the overheating problem that they "don't have". Called them. They said out of warranty...sorry. ZD7000 became a paperweight.
graphics problem again. The line thing again. Called HP to get hung up on. I was nice. |
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Thomas Scopel
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Aug 15, 2008 18:24:12 GMT
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Forgot to add, yes, you can hook up an external monitor and it will work with out the lines, and no it DOES NOT have to be a HP monitor. I've since come to know about the 8000 and the DV series problems. I guess it all started with the 7000 series. |
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bjas
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Aug 23, 2008 20:12:58 GMT
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I am now a member of this not-so-exclusive club. My zd8000 now has 5 vertical lines in 3 weeks. I put up with the heat and the noise from this laptop, but the lines have sent me out shopping for a new laptop. |
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james1234
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Sep 6, 2008 19:58:55 GMT
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Yep - it's not restricted to the zd8000. My zd7390ea has always run hot and I now have 6 vertical colored lines on it's 17" monitor. 4 of them developed within 30mins tonight.
James. |
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Suzanne M
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Sep 8, 2008 15:28:21 GMT
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I have the same problem with my zd8000...in the last week, two vertical lines, one pixel wide have appeared, one pink and one aqua. I have had overheating and battery problems too, and of course mine is out of extended warranty (just out in June). I bought it in 2005, which seems to be a problem year from what I have read on this forum. |
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Chris Wharton
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Sep 17, 2008 00:35:30 GMT
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This is the second time for me. Sent it in Nov 07 for repairs, was delivered back to me Jan 08, How about that quick repair job. Display is covered in lines. Pretty sad it only lasted 7-8 months. Out of warranty now, repairing myself. Get a grip HP and own up to a known issues with these systems. To many complaints to keep ignoring the problems with the ZD8000 series. |
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HPCUSTOMER
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Oct 3, 2008 01:38:56 GMT
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To add yet another dv8000 $2600. HP laptop with the defective LCD screen that now has 5 lines on it! This is an obvious problem that seems to cross over to other brand names and I would not be surprised that it was a known defect by each company. The repeated story line of how, when and where speaks very loud of the facts here. Defective merchandise! This needs to be handled in the only correct way in order to resolve this huge problem, replace each defective laptop immediately or suffer the consequence. |
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David HP
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Oct 3, 2008 15:02:51 GMT
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Vertical line problem extends to the DV9000 that I bought in August 2006. I started getting vertical lines in August 2008. I am the proud owner of 4. I expect to have 2 or 3 dozen before i shut the lid on this for the last time.(I'll keep it around for a backup) One option is to buy a new LCD for < $200 and install it myself. It would be great if HP would just recall my unit but I would be satisfied if HP would replace the screen or offer a 200 dollar rebate on a new HP laptop. Like most people, i have an exceeding long memory about this kind of product failure and i am very unforgiving to the vendor. I rate my dv9000 as poor quality with a "floppy" hinge problem, vertical lines on the screen, overheating, random WinXP crashes, DVD burner failure. My previous HP laptop Z4100 has performed heroically for 5 years with only a hard to detect loose metal particle failure and a poor power connection solder joint. HP built a good reputation for quality products. |
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HPCUSTOMER
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Oct 10, 2008 00:31:39 GMT
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So I know now that HP is aware of all our questions and requests for help with this huge issue all of us here are having because of the obvious defect in many of HP laptops! So why no assistance by HP? The problem is still here, in fact it is getting worse on my laptop and I spent to much money on this computer for it to already go bad.
The lines that keep appearing on my screen that increase with every log on. Over heating causing programs to stop working, constant closing of programs, timing out issues, freezing or lock up, keyboard having a mind of its own and the list goes on... This can not go on with no solutions or help to resolve the issues from HP any longer, we are not going away. At least I am not! I want to know what you are going to do to fix or replace my DEFECTIVE LAPTOP dv8000? |
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HPCUSTOMER
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Oct 13, 2008 02:05:15 GMT
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HELP! HELP! HELP! <-------------SCREAMING LOUDLY
STILL WAITING HP, WHEN ARE YOU GOING TO HELP US? |
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valgie
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Nov 16, 2008 03:42:19 GMT
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count me in too. I ve got a HP pavillon dv 8000. My screen has 3 vertical single pixel line (2 blue line and 1 red), and another one coming. Not happy |
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HPCUSTOMER
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Nov 16, 2008 20:30:08 GMT
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How old is your Laptop? Mine is out off warranty and at present HP case Manager told me they would pay for shipping but I would have to pay for repair. He told me he thinks I have a cracked LCD, I on the other hand think I have a defective Laptop! He said it would cost about $400. if that is the problem what he said it is. We went back and forth about this being a wide spread defect but he said HP has not recognize this issue for recall so unless they do I am stuck fixing it on my own! I have not given up yet... |
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valgie
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Nov 18, 2008 02:59:12 GMT
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my laptop is 30 months old. I bought it to backup my desktop.I is only over the last 6 months that we are using i more often. and there i am.
On sunday I have spend my time on a chat session with HP trying to fix my problem, following their directions I end up with an extra line. called the support charge me $33 to tell me how to get to the BIOS and told to change the display adapter. |
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Suzanne M
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Nov 18, 2008 14:38:36 GMT
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Valgie: Did the solution they proposed withthe BIOS work for you? Thanks. |
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HPCUSTOMER
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Nov 19, 2008 10:06:21 GMT
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They told me to check the bios when I first contacted them HP, but of course that was not the problem.If I am remembering correctly what HP told me about how to check the bios is you have to press F11 when you are booting up and once you are there if you still see the vertical lines on your screen it means it is not a software problem it is hardware. The first case manager tried to have me do a re-install but I said why would I want to do that when I know that the problem would not be fixed by doing so. It seems like everything goes bad and is never what a company says their product is all about. |
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David HP
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Dec 13, 2008 23:06:15 GMT
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The case..... is sol-ved!
As I noted above as "David P" or whatever...
We have to get over our victim status and fix our own problems. HP isn't helping and when and if they do there will be a cost to be paid.
My solution was 2 fold.
1. I bought another computer. I won't mention the name since i think that our minders eliminate messages that promote other brands.
2. I went on ebay and found LCDTECH which offered replacement screens for 200 bucks for the 2 lamp version. Also they have the single lamp version for 150. I downloaded some instructions to replace screens and got my dv9000 cto running in 1/2 hour.
My old screen not only had some 1 pixel lines but had a 1 inch vertical white band before I replaced it.
Now I have too many laptops but am still pretty happy.
David |
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jrrusl
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Dec 27, 2008 19:09:20 GMT
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Add me to the list of the unhappy. My wife purchase this for my birthday, all the bells and whistles / very expensive. I have upgraded twice. HP is not my first choice and according to all the posts they may be next to fall on hard times. Guess I'll invest in a new monitor and make my laptop a desktop. |
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David HP
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Dec 27, 2008 23:25:56 GMT
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Dear jrusl,
Do not dispair. I think that a monitor with a laptop is very awkward. Why not do as i suggest and just order a new screen. As I noted, i had good success with LCDTech on Ebay. There are others. LCDTech was very reliable and helpful when I ordered. (I am too embarrassed to discuss my order problems but I will say that it was all my fault.) Anywho, ole Lcdtech exchanged some emails and fixed me up with what I needed. A coupla hunerd bucks and you'll be back on the road in no time. It is not a difficult repair. there are online instructions even. Google for "HP screen replacement". |
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Thomas Scopel
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Dec 28, 2008 23:19:45 GMT
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Well, to David HP, I'm glad you think that changing the LCD will solve the problem, and I sincerely hope it does. But, I really don't think it will because it is primarily the graphis card that runs too hot and causes the motherboard to fry the LCD. This is where the vertical lines come into play. They will start again. Be aware. Of course, like I said earlier I hope your right but, something tells me your not. You may have wasted "two hunered" bucks on a badly engineered product. The largest problem with this is that the fans are on the bottom and cannot dissapate heat very well. I do use it as a desktop model with a external monitor and it works this way, but, I could have bought a desktop for far less than I spent on this. Well, they replaced the graphics card and it became the ZD7000A. Less than a month later, it began happening again. I contacted HP and was hung up on. I don't care how much more I have to spend.HP will not stand by their shoddy products at all. Of course the choice is entirely yours, I've already made mine. |
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Suzanne M
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Jan 2, 2009 16:24:05 GMT
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I feel very strongly that this is a problem they need to own up to. I have purchased at least 8 home computers through the years from HP. I spoke to the service department 2 weeks ago, and mentioned that this was a known issue as evidenced by this forum. The service rep actually said to me that this was NOT a known issue and that it was probably "all one person posting under different names" making these complaints. Unbelievable... She suggested rebooting without the battery...as if. I recently had responded to the battery recall for this unit. Now the battery is causing mild shocks when you touch it. That's a "whole 'nother" forum, I fear. |
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HPVerticalLine
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Jan 13, 2009 01:56:24 GMT
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Yeah, I feel like I am in some sort of Hewlett-Packard prison with all of these vertical bars in front of my face all the time.
The old cliche "read between the lines" has taken on new meaning. Currently, there are more vertical lines on my zd8000 display than I can count.
Day before yesterday, the worse line to date appeared on my screen; a huge, black vertical line that covers the entire start menu and left eighth of the screen. |
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Thomas Scopel
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Jan 13, 2009 20:20:18 GMT
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You still have a laptop product and many many people know it. With the advent of the many other websites detailing these problems, the hp name is becoming nothing but mud. Was it worth it? All you had to do was admit that the ZD7000 and subsequent models were lemons and offer to stand by your products. But, you didn't... Plus, you do not seem to consider that disgruntled customers speak with many other folks that do take the time to listen. |
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rkde
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Feb 8, 2009 19:55:30 GMT
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Well after 4 years the problem has happened, I am already on my second screen as the first one had other faults.
I have vertical lines and do feel a bit hard done by. After purchasing this machine I had the HD change to 200GB 7200 and the memory upto 2GB not to mention this was the top of the range to start with.
I am left with a machine that gets too hot to have on your lap, very loud when all the fans come on, green lines appearing, and to cap it all off a battery which last 15mins on a good day.
I don't want a stand alone monitor. I think its time to either fix the machine or put it on an auction site. I always have purchased HP and have 4 other hp laptops, all my power laptops have had some problem (HP sort it out), I will consider other manufactures this year when I change. |
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aljdvd
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Feb 22, 2009 11:40:47 GMT
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Today one month out of warranty my £1000 zd8000 has the faint pink vertical line right down the middle. |
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Thomas Pickett
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Feb 27, 2009 05:52:24 GMT
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Hi there everyone :-) I most say that there are a lot of problems mentioned here on this site. I bought my HP ZD8060 about 3 and a half years ago, and with it I bought an extended warranty. I want you all to know this computer is well used it is turned on 24 hours a day 7 days a week and has never let me down. After 2 an one half years I noticed that dust was beginning to build up on the inside of the computer on the cooling fans, also there were some lines beginning to form on the screen. So I called HP and the were very helpful to me. They sent me a box to put the computer in to mail it to them free of charge, and I received the computer back within a week. I was very happy with the service. Since then I have had it for more then 1 year with no problems.
One thing that is very important is that ANY computer of this complexity needs an extended warranty, if you choose not to buy one then you are taking $2000.00 dollars an just gambling with it in my own opinion. I have had a lot of computers and most of them have there own problems so buy a extended warranty it is the Key!!! PLS donât complain if you are having problems with your computer and did not take the extra step to protect your investment!!! Think about it people $2000.00 to me is just to much to gamble with. Just dropping the computer a few feet will smash it pieces. I have heard a lot of complaints here on this site and some want something for nothing so I thought I would give some of you a little advice. Thanks for your time Tom |
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Suzanne M
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Feb 27, 2009 05:57:38 GMT
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I am complaining because I HAD the 3 year extended warranty and all my problems started literally within one month of the end of that warranty...one would think "planned obsolescence" if one were cynical... |
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HPCUSTOMER
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Feb 27, 2009 12:46:31 GMT
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Listen Thomas Prickett, how could you accuse some of the posters here of trying to get something for free or whatever you said! How about I tell you that I think you are probably an HP employee? Here is the thing, we have defective computers and HP already knows that they sold defective laptops because they were sued and lost. The result was a recall for some of the models but not all. What you see here are all the rest of HP customers whom unfortunately have models that are not in the recall BUT ARE DEFECTIVE LIKE THE REST OF THEM!!
You can look all over the internet and you will find 1000's of others that are having the same problems. Many websites & forums alike trying to get HP to do the right thing. Notice I said problems and not complaints because we are not complaining here, we are simply stating the facts about our defective HP laptops.
So you can keep your so called advice you gave us here Thomas Prickett, not that it even resembled what advice really is or means because it didn't. By the way, I had an extended warranty and it expired when the lines began to show up on my LCD screen. Regardless, it did not matter because the problem is, WE HAVE DEFECTIVE MERCHANDISE that HP sold us and an expired warranty is of no help at this stage of the game. |
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Walt Harding
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Feb 27, 2009 13:03:58 GMT
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Is Mr. Pickett an HP employee? Let's be real! HP sold a product with inherent defects as attested to by the sheer number of folks who purchased this computer with the same problems (just do a search on the web). While I'm not against purchasing a service plan for expensive and somewhat fragile electronic equipment, one should not have to purchase a policy to cover what is clearly a manufacturing defect. A responsible customer oriented company, especially one as large as HP, should and would offer to repair the effected notebook computers at no cost to their customers. |
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Walt Harding
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Feb 27, 2009 13:06:57 GMT
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Sorry HP Customer. Didn't see your post before I posted mine. |
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HPCUSTOMER
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Feb 27, 2009 13:56:30 GMT
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Not a problem Mr Harding, plus you actually said it perfectly! I tend to get to wordy LOL.
Thanks for chiming in... |
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Suzanne M
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Feb 27, 2009 16:28:58 GMT
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My son's HP laptop (less than one year old and still under original warranty) had to be sent back THREE times over the last two months before they fixed two very simple problems. The last time I was on the phone to customer support, I told her I would NEVER buy HP again, because they give their customers so much grief to take care of manufacturer defects. She acted as if it was their life's goal to make us happy and arranged a follow up call date. Of course, she never called, just as the time before (2nd time we sent in the computer), I had scheduled a call back from a manager which never came. |
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Thomas Pickett
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Feb 27, 2009 18:28:41 GMT
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my god it just will not stop now they are saying I am a hp employee wow some people will just make up what ever they want just to make there point!!!!! I am just a person who loves his computer that is all and trying to give others some good advice. but deff people will never lesten what ever you tell them |
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Thomas Pickett
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Feb 27, 2009 19:10:38 GMT
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Suzanne M Looks to me like you did the responsible thing by getting the 3 year plan like I did an I wish you luck with HP. My computer is almost 4 years old and I do not expect it to last forever, but will say it has been a good computer, and in the future will look in to buying a new one from HP. One of the reasons I made my commits last night was to give you and others a look at being responsible when you or I make a big investment like this and I am sure that HP is not going out of it way just to screw people over. I have been buying hp products since the early 80s
and I so far I have had pretty good luck with them. One thing I will mention is the computer I bought has only been doing well because I have done maintenance on it from time to time to make sure it stays cool. Over heating is one of the biggest problems for this computer and keeping it clean helps out a lot. Also I work as an electronics teck in my own business and have seen a lot worse problems then theses on many other computers of different makes and models. So I dont say these this just out of the Blue. I hope I have not stepped on to many feet out there and I just hope that when we make a big investment like this we all will stop an think about the warranty first before we buy. Thanks for all of your time Tom |
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Thomas Pickett
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Feb 27, 2009 19:39:17 GMT
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Walt Harding
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Feb 27, 2009 19:51:15 GMT
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Mr. Pickett,
How is that so many people are having the vertical line problem if it's not the result of a manufacturing defect? How is it that HP settled a class action suit in which they agreed to repair the vertical line problem on the ZD7000 series yet seemingly refuses to even acnowledge the fact that the ZD8000 series notebooks suffer from the same manufacturing defect.
I agree with you that the end user has a responsibility to properly maintain his/her equipment but I also believe that HP has a responsibility to it's customers to offer for sale a quality product free of defects and, in cases where a defective line of products slips through the cracks, to do what any reputable company should do and repair the defective units at the company's expense. Personally, I really don't believe that is asking too much, do you? |
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Thomas Pickett
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Feb 27, 2009 20:18:29 GMT
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Mr Walt Harding I respectfully agree with you that if HP has a problem with the screens or a bad bach of screens then they need to be responsible an step forward and help those in need, but one thing I will say is I do not believe that HP is going out of its way to keep from helping. I have worked one many of there computers and have found there service to be top notch compared to other manufactures. You would not believe the hell I have been though with other manufactures when it comes to service, some donât even have replacement parts available so all I can tell my costumers is to put there equipment in the trash. If you go and look at HPs web site you will find everything there from computer drivers to tips on out to keep your computer running. One thing I will say is that they do go the extra mile when it comes to service and I say that with experience. The only thing I have a problem with is when I need to talk to someone there I donât like (with all do respect to others) is I like to talk to a person here in the United States not someone in India for whom I cant understand when speaking to them. But other then that I have no problem with them. |
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Thomas Pickett
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Feb 27, 2009 20:33:46 GMT
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Also for those of you who received a bad update from âMICROSLOCKâ ( Microsoft) windows update here is HPs site on restoring your computer back to the way it was when you first bought it. Just typ in your make and model and the site will scan your computer and sent it to a page were all the drivers and other software can be found. Let me say that most manufactures dont even offer this.
http://welcome.hp.com/country/us/en/support.html |
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Thomas Pickett
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Feb 27, 2009 21:19:29 GMT
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One more thing I will add is if your warranty is about to run out, say a month from now and your computer needs maintenance or cleaning call HP and talk to them about sending your computer in for maintenance and they will help you with it free of charge. I know this because that is what I did with my own. When I got it back you could tell they went through it and made sure I was happy with it. It looked almost new and I know it will last a few more years. One thing is when you send it in make sure you back up all your data because when you get it back the hard drive will have been replaced. They will also tell you this over the phone. |
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HPCUSTOMER
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Feb 28, 2009 02:27:35 GMT
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What is with you Thomas Pickett? Now you are saying that we are irresponsible if we do not purchase an extended warranty? Besides that is not our problem and having good maintenance habits has nothing to do with it either. I will say it again, WE HAVE DEFECTIVE LAPTOPS! Part of the defect is the nvidia graphics chip, which the company has admitted and given HP money for it.
Next you say that HP would not go out of their way to not help customers, ARE YOU SERIOUS? But this goes beyond just good service, this is about standing behind your product and provide the necessary resources for your customers when that product fails because of manufacturing or design flaw and/or defects!
You certainly do not have the problems we all do, so why bother us with windows update info. or warranty tips 101? |
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Suzanne M
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Feb 28, 2009 12:32:42 GMT
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HP CUSTOMER, I live in Ontario and this laptop was purchased in Canada (unfortunately). It's just another example of making us jump through multiple flaming hoops to get anywhere. I am not hopeful this will be resolved quickly or even at all. HP USA has obviously divorced themselves from their name in the global community or you would think they would as a courtesy follow up with this (sending the complaint to the Canadian office). Just another example of the among the poorest customer service I've ever endured. |
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squeeky clean
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Mar 2, 2009 16:15:37 GMT
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I bought my zd8000 in May of 2005. In July after a minor hard drive problem with HP, they offered me the extended warranty. I bought the 3 year thinking that if I had to already send it back within 2 months, I should probably protect myself.
Exactly 1 month (Aug 2008) after the three years was up, my first line appeared. I now have 11 and seem to get a new one every 2 weeks or so.
Ironic how many peaople get the line right after their warranty expires. I called HP and they want $400 to fix the problem. I am tossed between paying them to fix it or waiting to see if they will do a recall. This is obviously a defect from the design.
From what I have read is that the computer gets really hot and may affect something with the screen components. Has anyone had screen problems using one of those laptop coolers that you place under the laptop to help dissipate heat? Just curious. |
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Thomas Pickett
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Mar 3, 2009 03:14:44 GMT
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Mr. HPCUSTOMER
I mean No disrespect. I never accused anyone on this site of irresponsibility, I am just stating a fact that if you or I That means the general public!!!! goes out and buys a $ 2000.00 dollar computer and walks out of the store with out buying an extended warranty takes there investment in there own hands, and all you will have is a 90 day warranty plain and simple.
To all that is out there,
I have found out some more information about these screens, it would seem that HP is not alone, it would seem that there are many manufactures out there that are having these same problems. I donât know this for a fact but I believe that LG Philips has stopped making these screens witch mite be one of the reason why hp and others have stopped fixing the problem. I have not just read complaints from HP users but from a lot of other sources and other manufactures. I have 2 computers here from 2 different clients, one is a HP zd8000 and the other is a Toshiba Satellite M65. I took the screen apart and found that they are made from the same manufacture LG. Philips made in South Korea. The only place I know of that you can still buy these screens is on eBay and a few other sources . So if you need one beware if you buy, it may not last very long only 1 to 3 years. If anyone out there knows a replacement screen for the LG Philips please let everyone here know. Thanks for your time Tom
Here is one link I found that mite be useful , it shows a Toshiba with some of the same problems.
http://www.laptoprepair101.com/laptop/2006/08/17/bad-video-on-lcd-screen/ |
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Thomas Pickett
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Mar 3, 2009 04:02:57 GMT
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Mr. squeaky clean
I do not believe that the heat from the computer is causing the lines on the screen, but I do believe that over a period of time it will burn out the video chip. I own 2 of these laptops and so far I have had good luck with them. I have just bought a cooling pad for both of them and they should be arriving in a few days. When I get them I will test how they work and will let you know. If you read above on some of my post I mention about keeping the computer clean and free of dust if you are not already doing so. When the computer gets clogged up with dust it can not stay cool and will over heat causing many problems. This problem is not segregated to just the Hps it is a problem with all computer with cooling fans such as these. One thing I have also found is that if you are not using your battery take it out of the computer and use it like a desktop, it not only saves the life of the battery but the computer will run about 40% cooler.
here is a Easier link from the last one
http://www.laptoprepair101.com/laptop/2006/08/17/bad-video-on-lcd-screen/ |
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Thomas Pickett
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Mar 8, 2009 07:12:17 GMT
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Mr. squeaky clean
I told you I would get back with you on the cooling pad. I have tested the one I bought on Ebay and it seems to work very good. It seems to keep the computer about 20% cooler . If you also take out the battery when not in use and you use the laptop like a desktop then the computer will run about 60% cooler along with the cooling pad. To me that is a plus!!! I donât think it matters what brand of cooling pad you get just get one with 3 fans not 2. Thanks for your time Tom |
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adspx5
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Apr 15, 2009 02:29:21 GMT
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I have zd8000 for 47 monthes and just have got 1 vertical line.
I'm wondering if it's a problem with monitor or with ATI chipset. Standart VGA output doesn't show me the same problem, but i'm still thinking that I have the problem with chipset now.
I opened laptop, cleaned it from the dust and expected that cleaning could help to fix the problem because sometime dust could give circuit shortcuts. Didn't help.
Here I found that I'm not alone. Can someone tell me if it's chipset fault or not? |
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Skanske
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Apr 27, 2009 15:50:33 GMT
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This is quite a problem. Not only with HP and their screens. The real root of the problem is that laptops are tiny and the fan will suck in air mixed with dust particles and hair and all kinds of dirt. It will build a blanket of dust that will eventually decrease the cooling effect of the fan, to the point where either the cpu will get so hot the system will shut down. Or as in the case with the HP Pavilion zd8000-series, the screen will break, little by little. The screen on those computers was on of the reasons I bought it. I really liked the computer til the first vertikal lines started to appear. After that I gave it away to my nephew, whose computer died (fan was clogged it turned out).
Peter |
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Thomas Pickett
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Apr 28, 2009 03:50:09 GMT
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Hi adspx5 and Skanske, this is Tom. adspx5 the problem you are having is the screen. The screen is made by LG and they have had a lot of problems with them. It is not only HP that has received these bad screens there are many other manufacturers that are facing these same problems, also you can find these screens for sale on ebay for about 120 dollars. Skanske you are very right about the dust problem with these laptops but also keep in mind that any computer that has a cooling fan setup like this has the same problem as this. For example 99.9 percent of desktops have a cooling fan in the back that also sucks in the dust, so that is why I have always said it is very important to keep any computer clean and to set up a good maintenance program with your manufacture along with a good warranty. Thanks for your time Tom |
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James Stepp
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Apr 29, 2009 01:30:43 GMT
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Hello, gang! My zd8000 reveals a different problem although it is in the same area. My video just went blank, no lines, no colors - nothing. The external monitor shows a blip of the Windows splash screen on startup then goes blank as well. I believe this reveals a video chipset problem. This zd8000 was built in Jan 2005. Other than the battery removal surgery (battery board kept shutting down computer, surgically removed ability to charge the batter) last year, I've had no problems. All I want to do is get this beast up running long enough to transfer a few important files that didn't make it unto my last backup. After hours of reading zd8000 video issue posts, I think I can get some video using SafeMode. How do I enter SafeMode on boot up? If that works, I can then download files and shutdown the beast until I can afford to fix it. Thanks. |
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Thomas Pickett
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Apr 29, 2009 05:29:54 GMT
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Hi James if want to go into safe mode all you have to do is when you start up your computer after a second or two start hitting your F8 key repeatedly until you get the diagnostic screen . When you see it just scroll to safe mode and hit enter it will take a few minutes for it to boot and then you are done. There is also a Vega mode you can go into on that screen if your video card is bad. It will boot to a very low resolution but it works fine. |
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Thomas Pickett
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Apr 29, 2009 05:51:53 GMT
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Sorry James I goofed it is VGA Mode that I am talking about Not Vega it is a back up chip set for video if your video card goes out. Let me know if this helps thanks Tom |
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HPCUSTOMER
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Apr 30, 2009 14:12:13 GMT
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To James Stepp,
have you tried contacting HP's case manager support dept.? Depending on what case mgr. you get may result in a possible offer for a one time, out of warranty fix for your laptop but on HP's tab.
Or you can just skip the case mgr. option and go directly to HP"s Executive offices. You may be able to find the phone number within this thread as I have posted it a couple of times as well as a few others that did the same.
Well I hope you will be able to get the help and supppot you need to get the issues & problems resolved with your laptop. Good luck.
Ciao |
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desperate ZD8000 Owner
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May 7, 2009 00:12:11 GMT
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I have a similar problem with my Pavilion ZD 8000 (8125US).
4 Months ago the screen began showing nasty vertical lines, getting up to 15 and increasing. Today the laptop wonât star up remaining in black. The laptop only responds if I chose to work on VGA mode. I reinstalled the operating system two times, and when I got to the step of installing HP CD drivers the Laptop collapses , and its impossible to star up.
Just one month after warranty ended the Dim Card need to be replaced: Cost $150
After that, the battery pack was heating up the system to high that I could not worked for more than 3 hours .After months and searching on the Internet I found that my battery pack was recalled. Fortunately HP sent me a new one for free.
Later , the screen was failing very bad ahowing few vertical lines but increasing daily up to 17.
Every time I remember I paid nearly $1600 for this piece of trash its make me fell sick.
Best regards. |
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DrewRW
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May 7, 2009 17:05:25 GMT
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I just had the same problem yesterday my zd8000 just went black. I can still start it up and get it to safe mode and then by deleting the ATI Mobility Radeon x600 graphic driver I can get it to start up normal with the VGA video. However beyond that now its just a hunk of junk as I mostly use the video componenets when I use it. After looking on the web I see this is by far and away not a isolated occurance. I'm a little disappointed that I can't fix this one without paying more than it is worth at this point. To bad HP doesn't see this as a "Problem". Anyways any other suggestions on this one, as I am pretty sure I am just boned and need to buy a new computer. |
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desperate ZD8000 Owner
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May 11, 2009 13:09:08 GMT
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I have experienced several problems with my Pavilion ZD 8000 since I bought it in 2005
Pavilion ZD 8000 (8125US) Overheating problems, defective battery pack which after made my computer to overheat and caused keyboard to fail it have to be recalled by HP in late 2008, display problems with vertical lines, etc, etc.
6 Months ago the screen began showing nasty vertical lines, getting up to 15 and increasing. Today, the laptop wonât star up remaining in black. The laptop only responds if I select to work on VGA mode. I reinstalled the operating system two times, and when I got to the step of installing HP CD drivers then Laptop collapses , and its impossible to star up.
A little History:
Just one month after warranty expired: my Dim Memory Card needs to be replaced: It Cost me around $150. (Technicians told me that the cause was the heat inside the computer due inadequate ventilation system of the laptop)
After that, the battery pack was heating up the system so high that the sensation to the touch was very uncomfortable to work with. Searching on the Internet I discovered that keyboard failure was caused by using a defective battery pack and they recommend users to pull out the battery pack and work with out it. Four months later, and searching on the Internet, I found that my battery pack was recalled.
4 Months Later , the screen was failing very bad with vertical lines on screen increasing daily
This is not my first Laptop and always I have been very careful with the selection and care of my computers.
Since year 1999 I have owned 2 other laptops( Not HP, I can not tell you the brand due this forum rules) before this Pavilion, and both are running well and never presented any problem at all. Always my purchase decision was pointed to get the top of the line laptop of any brand, and that was the case with my unfortunately defective Pavilion ZD 8000 (8215US).To buy this laptop I spent in 2005 almost $1500 and it was a considerable amount of money compared with other alternatives in the same category of home media laptops.
This Pavilion ZD 8000 represents my worst experience ever in technology, and I consider that HP did many mistakes, in the process of manufacture that should consider recall them in order to fix the high amount of complains that exists all over the world with this laptop.
If you Google âPavilion zd8000 vertical lines overheatingâ youll get a huge amount of cases that involved issues detected in this forum.
In my opinion HP should be responsible for the poor design of ventilation system on this laptops. Fans and ventilation system tend to accumulate overwhelming dust inside the laptop blocking cooling space causing temperature to increase. In my case the battery pack included with the laptop was defective and made the overheat problem worst. The defective battery pack made my keyboard to fail. Unfortunately HP informed users about the Battery recall Program after I experienced all these inconveniences.
I am very sorry, but there is no positive technical knowledge I could share with you guys
What positive technical knowledge could anybody ask or share with that amount massive of failures with this Pavilion ZD8215US ???
I think HP should check all complains that exist in the web about this laptop
HP should recall all defective ZD 8000.
Best regards.
PD |
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Jimmy Jones
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Jun 2, 2009 12:40:51 GMT
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HP customer service is not up to the mark. I have the same problem with the ZD8000 that i puchased several years ago. |
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Ben.R
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Aug 17, 2009 01:20:48 GMT
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Have had this issue must I remind you HP does not help at all. BTW it is a "known" issue basically found no real solution to it. The next steps will make your display function yet no accelerated graphics plain VGA. I uninstalled my Radeon x600 graphics card drivers while in safemode uninstalled associated programs and voila it works without the lines. At least no BSOD rebooting after 3min. Now the computer works yet nobody from HP has been able to tell me what the correct drivers are. I install the ones that came with it and still get issue. So my guess is graphics card is faulty, yet why does it work without no errors(lines on screen or occasional white screen?) |
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Ben.R
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Aug 17, 2009 01:26:38 GMT
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VGA WORKS that is why you can see boot screens perfectly once operating system starts you get white screen or vertical lines this is when it actually calls for the driver in operating system to use radeon x600. Tell it that you have no drivers by uninstalling and it runs with no errors as long as display set to generic VGA display. Wierd yet HP still has no solution you would think there should be one overall we paid back in 2005 a very hefty price for this piece of.... you get the point. Now why no support to solve this issue it is obvious it is a driver related issue. Or the graphics card would not even run under VGA? right? |
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Craig Bergen
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Sep 4, 2009 21:25:04 GMT
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I've read all these posts regarding the vertical line issue and still have no information on how to correct it. I believe the overheated video card/chipset theory is bogus because when I hook up my computer to a different monitor it displays just fine with no vertical lines. Since the problem seems to be isolated to these 17 inch monitors I suspect there may likely be an issue with the way the monitor is designed, manufactured, or the amount of physical abuse it sustains throughout it's lifetime. Still it would be great if someone has come up with a method for curing it short of buying another external monitor (which looks to be the next step for me) since the rest of the machine seems to be doing fine (knock wood) past the 4 year mark. |
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James Wind
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Sep 22, 2009 00:33:27 GMT
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Looks like HP has a problem with the zd8000. We're having the same problem with ours. Would love it if HP stepped up the plate and fixed the issue since its so common amongst those of us that purchased the model. |
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Craig Bergen
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Sep 25, 2009 20:46:28 GMT
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I wouldn't hold my breathe until HP steps up to the plate to offer a free solution since it seems most of these machines with this issue are over 4 years old. My understanding is that the same issue is endemic to even the Apple laptops with the same 17 inch LCD screens and manufacturer. That said, Apple offers some sort of software tweek that purports to correct the problem in newer screens. Unfortunately you probably have to have an Apple unit and operating system to make use of it. Sure would be nice if someone would write a comparable piece of code to correct the problem in the PCs if that's possible. I tried downloading the Apple tweek but it required getting BitZipper to open it and even that failed for me. Please keep me posted. Thanks, Craig |
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sjpicciuolo
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Oct 11, 2009 02:53:35 GMT
Unassigned
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I had about 8 different colored vertical lines I decided to change the lcd screen myself.
I puchased the laptop 4 years ago and had a couple lines show up about a year or so ago
I cleaned it and it seamed to solve the problem.
Then it got worse this last summer 2009 adding 2 lines every month.
It turned out to be a bad screen because now its a beautiful NEW OEM screen for
$149.36 with shipping
Look @ your manual and get the right replacement from VIVO Technology in Goodfield Illinois
Came in two days by UPS took about 1.5 hrs to replace it went smooth, take your time and don't forget which screws came from where, easy as 123
M#ZD8115US P#374722-001 LCD Screen
Do it yourself and save the money why give HP any more money $1200.00 was enough |
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Joon Kim
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Nov 20, 2009 21:13:05 GMT
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I've had my laptop since 2005, I believe, and my lines started to appear right after a year of having this terrible laptop. From what I understand, the battery for this laptop gets overheated due to the graphics card cpu... with them almost being installed directly on top of one another, you get burnout. When I took my laptop to a repair guy, he showed me the burnt card. Talk about major pain. He assured me that although the laptop would still function, from now on, I could NOT use the battery with this laptop.
So, I got my problem fixed at $250... and for what the laptop is worth now, I can't sell it for more than $150 at most. I am still using this laptop for browsing the internet, emails, and other "minor functionality" type programs since anything else will burn it out once again. Since never using the battery that originally came with it, I am unable to travel with this laptop. I have not had any more lines on my screen, but now, it's like a laptop that is a desktop that can be used for virtually NOTHING. |
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Craig Bergen
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Nov 22, 2009 00:18:14 GMT
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OK. Thanks. I see it now.
So, exactly where and how did you make contact with HP (link?) to accomplish this repair and how much did it cost you in shipping charges?
Please advise.
Thanks, Craig |
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dmh2000
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Dec 26, 2009 16:24:23 GMT
Unassigned
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I had vertical lines for about a year, more growing monthly until the right 3" of the screen went white. I looked on line for a reasonable fix for my zd8000.
If HP doesn't help you, here is an alternative to get it fixed. They were great and cheaper than if I was to buy a screen off of ebay and install it myself.
http://www.laptopgeniuses.com
They are located in Washington state. I talked to their support and they called back with answers to my concerns a couple of times. I would recommend this fix. The screen has been great so far. |
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JKim
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Dec 28, 2009 03:43:52 GMT
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I've found that there are three solutions to this problem:
1. Fix it. I found a guy who will do a swap of the expensive video card... he swapped mine, and although I still have heat issues, I do NOT use my battery with this laptop (as mine has burned out anyway), which lessens the heat problem. Yes, this means that you will always have a laptop that you must plug in, but nevertheless, you paid more than $2K for it, so you can't just throw it out.
2. Sell it. Fat chance. There was one place that would have bought mine (which is without the problem, without a battery, but otherwise perfect condition) - and they were offering me $150 for it. At that price, I would rather use it at home as a "desktop" computer.
-JJ |
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JKim
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Dec 28, 2009 03:58:14 GMT
Unassigned
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Hey Craig,
I will try to find out how much it would cost for shipping, etc... however, the guy I found was right here in Illinois... and I went to his shop to get it fixed. He seemed to have a few concerns when taking over the repair...
1. He will not guarantee it as a permanent fix.
2. Best to use the laptop without the battery (the battery location is right below where the heat TRIES to dissipate, and since it cannot, the video card burns out).
I have since used this laptop for the last year (I got the laptop fixed last January, and so far, no problems, no lines), but it sits on what I call a "vent rack". I have this platform that looks like a grate - it lets the three fans circulate air more freely and quickly than if it were just sitting on a table surface. I do NOT use the battery, and I also have an extra USB keyboard and mouse that I attach to it so that my hands do not get hot while typing.
-JJ |
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Printable version
;)