English

» Contact HP

IT Resource Center Forums > Networking > communications, wireless

DV6000 Wireless device vanishes

IT Resource Center


	»	Login
	»	Register
	»	My profile



	»	Search knowledge base
	»	Forums
	»	Patch database
	»	Download drivers, software and firmware
	»	Warranty check
	»	Support Case Manager
	»	Software Update Manager
	»	Training and Education
	»	More maintenance and support options



	»	Online help
	»	Site map

Member icons

HP moderator

Expert in this area

Member status


	ITRC Pro
	250 points

	ITRC Graduate
	500 points

	ITRC Wizard
	1000 points

	ITRC Royalty
	2500 points

	ITRC Pharaoh
	7500 points

	Olympian
	20000 points

	1-Star Olympian
	40000 points

	2-Star Olympian
	80000 points

How to earn points

Support forums FAQs

Question status

	Magical answer
	Message with a response that solved the author's question

Favorites status

	Add to my favorites

	Delete from my favorites
	Thread closed

Receive e-mail notification if a new reply is posted

Author

Subject: DV6000 Wireless device vanishes

Martin Navarro

Mar 1, 2007 23:29:19 GMT

Im having this very annoing issue with my wifi card: Every time I hibernate or shutdown my laptop the wifi device desapears is no longer detectec unless I remove it and reset it. I tried with drivers upgrade and bios upgrade and everithing is the same. I also tried reinstalling my laptop from scratch using restore DVDs and problems remains, also tried with a different card and nothing happend. Technical services will no accep it for reparation (even if it has 8 motnhs or guaranty remaing) cause I bought it in Miami and know Im in Lima Peru.

Any ideas for helping me?

Note: If you are the author of this question and wish to assign points to any of the answers, please login first.For more information on assigning points ,click here

Sort Answers By: Date or Points

Christine1012

Mar 13, 2007 08:45:39 GMT 2 pts

I'm of no help since I'm in the same boat. Just happened about 12 hours ago. Ugh. I've updated my drivers and such, but nothing. The wireless adapter isn't even detected!! And I've only had this laptop (DV6186) since late November. I'm really not pleased with this.

Rich McNabb

Mar 15, 2007 13:39:04 GMT 3 pts

Hi,

I have a similar problem at the moment as well. I upgraded to Vista and the wireless device was working fine and then for some reason it stopped working to the point of not even showing up in device manager and the hp wireless assistant is only showing bluetooth now. The wireless is activated as in showing a blue light and the WLAN service is started. I tried extracting the wireless software and running setup again but no change in device manager. I have even flashed the bios (including going into the bios and selecting load setup defaults) and reinstalled the chip-set software. The Online help was pretty average but when I spoke to a guy on the phone yesterday he said that a few people were experiencing the same issue and that new drivers are going to be posted on the hp.com website within the next 10 days. So at the moment I am just checking the site to see if there is any change and will call back after the time has expired to get an update. I am not too sure how long you have had you computer but you could try and get in touch with HP on the phone. I hope this helps and that you get working again. Take care, cheers!

- Rich McNabb

Martin Navarro

Mar 15, 2007 14:11:33 GMT N/A: Question Author

Last time I talked with support guys they just concluded that was a phisical issue with de mainboard. So I have to send my laptop to USA so they can replace it.

razzer

This member has accumulated 2500 or more points

Mar 15, 2007 19:04:02 GMT 3 pts

i get a similiar thing with a belkin wireless 802.11g card.it stays detected but i keep losing my network address when going into standby or shutdown, so when i come out of standby or something , it starts acquiring a network address and i have to wait a while.

Martin Navarro

Mar 15, 2007 19:22:42 GMT N/A: Question Author

Razmat

You problem is quite different than mine, every time I turn on may Laptop or resume from stand by or hibernation the wireless device is no longer in the devices list... it just "desapears" like if it were removed from the laptop.
I guess your problem can be fixed with new drivers or something.

razzer

Mar 17, 2007 17:47:43 GMT 3 pts

is there any unknown devices listed in device manager?is there any way for you to try a different driver version?some newer drivers have tsr monitoring and can cause the device to not be detected.

Branko P

Mar 28, 2007 20:51:48 GMT 3 pts

Hi! I have very similar issue like you, Martin. A couple of days ago my WLAN card disappeared... what you described happens to me to.

Have you maybe mannaged to find out something more in the mean time?

I would appreciate your reply very much.

christophe touchard

Mar 28, 2007 20:59:39 GMT 2 pts

i just got the same problem with my wireless card yesterday , i just arrived from nyc....all was working good then trouble
i call hp tech support and they told me to take off the wireless card and they asked me to take it off and replace it back and nothing is detected still
the hp tech support is telling that they have to send me a brand new wireless card... i hope this problem will be fix when i get the card via fexed

Branko P

Mar 28, 2007 21:08:37 GMT 2 pts

Hi Christophe!

Would you tell me, did the HP support ask you to mail your Notebook to them? Or they just offered to send you a new WLAN card?

Thanks for your reply.

Martin Navarro

Mar 29, 2007 00:21:13 GMT N/A: Question Author

In my case, HP support just told me to send my laptop back so they can change the mainboard. The problem is that Im in Lima Peru, and I have to send it back to USA so they can send a DHL box to mail them the laptop... Im still waiting for a friend to fly to Miami cause I wont be back for a long time. HP support and guaranty is not exactly the best thing....

Branko P

Mar 29, 2007 06:16:57 GMT 3 pts

Hi Martin! What did they tell you, the warranty doesn't apply in Peru or they have no adequate parts to repair?

You say HP needs to change Mainboard?? Are you sure?

M1r4g32

Mar 29, 2007 14:17:55 GMT 3 pts

This problem has been affecting me for a while. The wireless card doesn't show up in device manager after hibernating or shutting down. This is very frustrating. The same thing happened to my friend's laptop which is a dv6000. Twice now he has gotten very frustrated, struck the laptop right above the harddrive with his fist and it immediately recognizes the wireless device and turns it on. It is a very strange situation because at first, it seems like a software issue, but when he hit it and it suddenly was recognized, it seems like a hardware issue. HP sent me a new wireless device, but that did nothing. I have to call them again, but I am not really in the mood to deal with them after them being no help the previous two times.

Martin Navarro

Mar 29, 2007 18:04:39 GMT N/A: Question Author

HI Branco...Im pretty sure they told me they need to change the mainboar and HP has weird guaranty termn couse if you buy a laptop en USA they can only replace parts or whole laptop if you are in USA.

Martin Navarro

Mar 29, 2007 18:07:12 GMT N/A: Question Author

Hi M1r4g32,
After reading your post Im pretty much sure that is a hardware issue, all of the sudden now my dv6000 gives one long beep and two short beeps when starting up... and it hungs with a blank screen not running the boot process...

Branko P

Apr 3, 2007 17:41:08 GMT 7 pts

Hi Martin. Take a look of this link. http://support.microsoft.com/kb/885293
What do you think?

Paul Buckham

Apr 7, 2007 22:31:57 GMT 2 pts

I am having exactly the same problem with a DV6000 that I purchased last September. Whenever the wireless card disappears in is after it has resumed from hibernation or from a re-boot. Sometimes a re-boot will recognize the wireless card. For me the problem has been getting progessively worse. When the wireless card disappears it does not show in the device manager. I have been working with HP support for the last 4 weeks trying to resolve this. They have had me install the latest drivers, re-build the machine, replace the wireless card (they sent me a replacement), but so far nothing has worked. I have arranged with HP to send the laptop in to be fixed (for the second time). This time they say that they will be replacing the motherboard. This looks like a common problem with certain DV6000s.

Paul Buckham

Apr 7, 2007 22:35:43 GMT 4 pts

Hi Branko P,
It is not related to http://support.microsoft.com/kb/885293
Thanks for the idea.

Martin Navarro

Apr 8, 2007 15:38:07 GMT N/A: Question Author

Hi Branko, Paul already aswered and I can confirm that its entirely a different issue.
Well, it seems there are more and more peoplo having the very same issue, I only hope HP already isoletd the issue and replace my mainboard with a good one.

Miguel Sanda

Apr 8, 2007 16:56:47 GMT 2 pts

Hi to all...
I just had the same issue. Yesterday I hibernate my laptop and now the wireless device is gone. I've tried everything from reinstalling drivers to reinstall everything from scratch. My laptop is still in guaranty... I bought it on August 2006...

Martin Navarro

Apr 8, 2007 18:35:31 GMT N/A: Question Author

Hi Miguel...
Welcome to the club :(
Im afraid this issue is because some bug in the mainbpard process line, mine problem start with the wifi just like all of you, and got worst progresively, know it does not boot anymore. Do not waste more time on trying to solve the issue by yourself, I sugest you to contact soon with HP over the phone or over the chat... Im pretty sure you will get the same diagnostic as some of us. I suggest you too to address them to this forum so they can see that there are lot of users having the same problem.

rex trebat

Apr 8, 2007 18:38:16 GMT 2 pts

The wireless device problem cropped up for me the moment I turned on hibernation. Wonder what the connection is. Does this problem occur with an external wireless card as well?

Branko P

Apr 8, 2007 18:46:32 GMT 8 pts

Hi everybody.

Thanks for your valuable opinion, Paul and Martin!

I was just hoping it wasn't so serious error; that the cause might be a Windows XP bug. However they still haven't posted any hotfix as a cure.

We should all note that on each of our computers WLAN was fully operational for several months before it started disappearing. I am just wondering if it's possible that the Motherboard and WLAN periferial were getting along well for quite some time and then, suddenly, most of the times they aren't on good terms. Is it common for hardware devices to partially change their function?! I mean, our Motherboards haven't been burnt or anything similar. I have an impression everything else works well; other Network adapters do.

However, I hope we'll all soon know the sure cause and solution.
I wish you all a Happy Easter! :)

Martin Navarro

Apr 8, 2007 20:19:36 GMT N/A: Question Author

Hi there rex trebat, I've been usig a USB wifi dongle and everything is ok with it.

Hi Branko P, have you notice that whatever we do is useless? I mean, we all tried from bios up and downgrades till operating sistems cleam restorations, driver updates and even beta drivers? I even tried with different versions of OS, and also with different OS.
Hardware do not tend to change of course, but tend to malfunction for reasons that go from electrical to bugs in the factoring processes... Im preatty sure we all never will now what the reason of the failure was, HP wont ever tell us a thing, they only will change the defective part if its still in warranty.

Martin

Branko P

Apr 8, 2007 20:49:07 GMT 7 pts

Martin,

thank you very much for your reply!
You saved me the time and effort for installing another OS, which I prepared to do the next weekend.
Yeah, I guess that the fact it didn't work out with another OS definitely denies possibility of XP bugs as probable cause of this issue.
I was hoping it might be some lighter problem for the previously-posted reasons, and especially since I am also abroad - I live in Europe, and can't be sending the machine to the USA. (Yeah, I know, "welcome to the Club"..)

Anyway, thanks for sharing your valuable experience and opinion with me and all of us.

I hope someone who already had his Mainboard replaced by HP will appear to tell us whether or not it succeeded to resolve this WLAN vanishing issue.

Greetings to all.

Jean Paul Vieira

Apr 9, 2007 20:00:09 GMT 4 pts

Guys, I had the same problem this weekend. I've been used the wireless device in my DV6000 for 7 months, and this weekend I upgrade it to Vista 64. Everything was Ok until this morning when the Wireless Device Disappeared!
I try uninstalling all devices in Network Devices, and it works, but when I shutdown, it has disappeared again and now I am trying everything to get it work.
There is another FAQ that about the same problem that was solved upgradeing the newest Nvideo Geforce driver, but in my case it doesn't work...
Well I will keep trying...

Martin Navarro

Apr 9, 2007 22:05:14 GMT N/A: Question Author

Hi Jean Paul
As you may read things have not work for any of us and are anly waiting for a diffretent solution , I mean a change of notebbook or mainboard or something that have to be done by HP to solve our problem.

Jeffrey07

Apr 10, 2007 12:10:20 GMT 3 pts

I too have this issue and have had my notebook since September 06. I just got off the phone with HP. They suggested that I reformat my hard drive and/or send in the notebook for service. I am unsure what reformatting the hard drive will do for the wireless device re-appearring. They also mentioned the possibility of having to replace the main board. There is something certainly wrong here. I have five years of data on the notebook, and now must purchase an external HD because of this issue. Frustrating to say the very least. Where is the HP internal forums rep when you need him ?

Jeffrey07

Apr 10, 2007 12:17:14 GMT 4 pts

Also, I have reinstalled all drivers, restarted in Safe Mode With Networking, and followed ALL of HP's recommendations more than once....NOTHING helps. If Notebooks had recalls like automobiles, this would qualify!

Miguel Sanda

Apr 10, 2007 14:18:51 GMT 5 pts

Hi to all...
The next day I had the problem I sent and email to HP regarding the issue. I followed their recommendations to solve the problem, buy nothing. The same day (last Sunday) I asked for a free mail in repair service to get the notebook repaired under warranty. They sent me a box with a prepaid shipping label. The shipping delivery was just 1 day via FedEx and I already sent the computer back.

HP states that repair service has an estimated turn around time of 3 to 5 (plus
additional CQE) business days from when we receive your product at our
repair center.

After all, I think it is the best option for all of us to take advantage of the warranty...

Jeffrey07

Apr 10, 2007 14:24:12 GMT 5 pts

I agree with Miguel, this may be our only option. However, they will re-image the HD....so unfortunate!! I will send in my notebook for repair. Obviously not enough R&D on components here.

Martin Navarro

Apr 10, 2007 15:18:36 GMT N/A: Question Author

I talked last saturdey with a representat by chat, I was about to send my laptop no USA (I live in Peru) and aferter I told him what |I was about to do he just ask me my postal address, he verified I live in Peru, aske for my phone number and etc.. he told me that I was to recei a call from a service representat... no call at all!!. Today I went trought the chat and another person tells me that there was a missundertanding and there is no way my laptop could be repaired en Peru (I bought it in Miami). I just lost the chance a person take mi laptop to USA because a HP Representat told me "not to do so" and now Im more screw than before...

Ed Stinnett

Apr 10, 2007 16:28:56 GMT 1 pts

No help here.. add me to the list
spent my recent life on HP support line
HP sent a replacement wireless card but that did not solve the problem. Seems that the bios and drivers do not help. Believe I will hold off on PC recovery for time being.

Christine DQ

Apr 11, 2007 01:33:41 GMT 5 pts

I took advantage of the warranty. They said it'd take 10 working days (from when they send it out) tops until I'd get it back. I gave it in on a Tuesday, and they didn't send it out until Saturday, which ticked me off. I called on the following Thursday to find out what was going on since I was hoping to get it back before the 2nd Saturday and they told me that they hadn't ordered the parts yet. Saturday came and it wasn't ready. But I got a call on Sunday saying that I could pick it up. When I did, I found out that they replaced the motherboard. Not only that, the start up was REALLY REALLY REALLY slow. That's not all. What pissed me off the most was that, before I handed my laptop in, I had emptied out the hard drive, I transferred EVERYTHING on to my external drive. I cleaned out the computer. Ran my antivirus, crap cleaner, defrag and all that. When I looked in My Documents, I found the folder which had all my personal information (passport copy, school records, bank account statements, SIN card, tax returns) was there. Do they have a right to recover files from the hard drive?!?!!?!!? I should have formatted the drive again. Now I'm worried about ID theft.

Anyway, I digress, the wirless is working again, but I don't know why they had to change the mobo when it was just the adapter.

Martin Navarro

Apr 11, 2007 09:56:10 GMT N/A: Question Author

The fact is that the problem was not the wireless devices as many of us wrote about, if the problem is the sloow boot processes I will sugest you to restore the laptop to the factory default ever since you already have a backup of your data and you will see a faster booting process for sure.

Paul Buckham

Apr 13, 2007 23:26:02 GMT 5 pts

I received my DV6000 back from HP support today. This is the second time it was sent for repair, but the first time they didn't find a problem (I did mention that it was an intermittent problem). This time according to the paper work included they replaced the System Board. So far I have had no problem with the wireless device dissapearing even after re-booting and hibernating the laptop at least 10 times. I will follow up with another message in a weeks time, but so far it seems like the resolution to this problem is to replace the System Board. Please refer to my previous post for other attempts that I (with HP support) have tried but were unsuccessful.

Miguel Sanda

Apr 13, 2007 23:43:48 GMT 5 pts

Hi...
I received my computer today. They did not fix the problem. They just replaced the wireless device and didn't even checked if it worked before send the computer back.
Indeed, I called again to customer service and I did all they asked me to do to verify that the device is actually not working. After almost an hour conversation, they will take the computer back to their repair center again. Now they have a complete report on their system of what's going on with the laptop. I told to the customer service representative that there are a lot of people with the same problem and that there is an open conversation regarding the issue in their forum.

However, I hope this time they replace the motherboard... I will keep you posted...

adrian mitchell

Apr 16, 2007 13:56:15 GMT 2 pts

Sorry, can't help, but I have had the same problem of a vanishing wireless device, it got steadily worse and has now vanished altogether.

HP have had the laptop back three times, and have changed the motherboard, all to no effect.

Can this be a problem affecting many motherboards? Is there anything else to change? I was going to reload the system, but after reading this thread it seems that that might not make any difference.

mateusz84

Apr 16, 2007 16:14:28 GMT 2 pts

Hello,
I have the same problem on dv6150eu. Bought in January :( Like some of You, I have also recently installed Windows Vista 64-bit. Maybe this system just burns our computers? ;)

Tracy Barton

Apr 20, 2007 11:04:22 GMT 3 pts

My wireless device also vanishes. I've spent about a month and a half reinstalling drivers, taking the card out, putting it back in, talking to tech support and even having them send me a new wireless card. They actually wanted me to send my computer to them so they could install a new card which took me all of 30 seconds.

Guess what - The new wireless card did the exact same thing. Still vanishing. It will work and then after restart or hibernation it will not be recognized in device manager. The wireless on/off button is useless. Keys have fallen off of my keyboard, and sometimes the screen will not come on.

Tracy Barton

Apr 20, 2007 11:27:59 GMT 3 pts

I have a compaq presario v3000, so it seems like this is not just an hp thing, but compaq also. Reformatting the hard drive does not solve the problem. I did that after backing up 7000+ photos.
It's not the wireless card. So don't bother sending your laptop in to have it replaced. Tell them it's not an option and they'll send you one. It won't work though.

RMO

Apr 21, 2007 14:25:20 GMT 1 pts

OlÃ¡ Amigos deste Forum!

Tenho um HP DV 6040 comprado em DEZ/06 que apÃ³s 2 meses apresentou problema no Boot inicial: "apitava" e nÃ£o abria o Windows - XP Home Edition, apenas apresentava uma tela preta.
Aos poucos, pecebÃ que se desse ligeiras e leve palmadas na parte trazeira o Windows abria apÃ³s o prÃ³ximo boot.
Depois,apÃ³s mais um mÃªs, sumiu a funÃ§Ã£o Wireless. Fiz tudo o que jÃ¡ se relatou neste Forum e nada...Apenas consegui navegar na Web, por cabo.
Mander para a ssistÃªncia tÃ©cnica credenciada pela HP no Rio de Janeiro (sou de SÃ£o Paulo) e agora aguardo a soluÃ§Ã£o tÃ£o esperada.
AlguÃ©m conhece algum recall feito pela HP em algum momento de sua histÃ³ria. NÃ£o estaria na hora de nos unirmos para conseguir isso?

Tom Frolik

Apr 22, 2007 16:27:29 GMT 4 pts

I was having the exact same problem as many of you on my DV6000 series, and after further searching the web, found a solution that at least fixed my problems, and will hopefully fix yours as well.

Update your video driver to the newest version through Windows Update (HP Update will NOT give you a new enough version.) Updating from NVIDIA GeForce Go7200 8.6.0.2 to 8.6.3.8 has completely fixed my wireless card from disappearing.

For some reason the old NVIDIA drivers were not allowing the wireless card to authenticate. If you check control panel-->administrative tools-->event viewer-->security, you should see a set of failed audits at each of your logon attempts.

Hope this fixes your problems!

sc73988

Apr 23, 2007 22:59:01 GMT 2 pts

I'm having the same problem with my dv6000. Other than this I completely love my computer, but this is a big issue that needs to be fixed. If I hit the hard drive such as someone else said my wlan will reappear, but once I restart my computer or it goes into hibernation the problem persists. I hope the tech guys will actually look at this blog to see lots of people are having this problem. Its just ridiculous that such a nice computer has such a big problem.

Miguel Sanda

Apr 23, 2007 23:32:38 GMT 6 pts

Hi...
I have sent my laptop three times to the repair center. The first time they replaced the wireless device. The second time they the reinstalled the windows (I wonder if the know what they are doing???...) The third time I called to customer service they told me they would send me again the box, but this time they made me include a letter. This letter should include a list of all the treatments the computer had and also all service orders references.

In that letter I mentioned that I was very upset because they are making me waste my time due their irresponsibility. I also included the link of this forum. I told them to don't return my laptop unless they confirm the system is properly working, whatever the solution is. So, practically I told them how to do their job...

I'll keep you posted...

Ed Stinnett

Apr 24, 2007 18:26:23 GMT 5 pts

Returned my dv6000 to HP... they said they replaced the system board. Wireless works at this time ( 2 days ). Will try the NVIDA update also when I get a chance.

rex trebat

Apr 24, 2007 20:15:41 GMT 4 pts

Tom, it certainly does not help me to have ver 8.6.3.8 NVIDIA video driver and I am not sure how the two could be linked. I have even tried Linux live CDs - Knoppix and Ubuntu but to no avail - just don't see the network adapter. Therefore, I think that it is an issue with the hardware - most likely with the Broadcom chip. I wish HP would be able to track down the issue.

Paul Buckham

Apr 25, 2007 08:37:58 GMT 6 pts

As I reported on my previous post I returned my dv6000 to HP and they replaced the system board. For the last week and a half the wireless has been rock solid so it looks like this is the resolution to this problem. Unfortunately they broke something else on my machine when they replaced the system board.

Martin Navarro

Apr 25, 2007 15:24:43 GMT N/A: Question Author

I also cant see anything related between the vidio drivers and the WiFi Adapter. As some of you may notice the solution is getting the system board replaced. I received a call from a HP sales manager or something asking me to take my laptop to a service provider (here in Lima Peru)so they can diagnose the defective system board. Once I get the diagnose I should send it by fax so they can "see" it and send the system board to the local service provider. Of course they make it clear that I should be charged for the diagnose service and for the taxes it may generate.... simple incredible! Does anybody now what should be done to ask for a refound?

Miguel Sanda

Apr 25, 2007 22:35:36 GMT 7 pts

Hi to all again...

I received my laptop today. They changed the system board and the fan. So far, it is working normally without any problem. The wireless is working perfectly...

No doubt, the solution is to change these parts. For those who have not sent the laptop yet, I suggest including a letter (as I did) with a link of this forum and a list of all treatments your laptop had. Also request the system board replacement... Include previous service orders if they apply.

You can use my service order as a reference, HNC559-01.

Good luck to all!

Tom Frolik

Apr 26, 2007 11:46:23 GMT 4 pts

Hello again everyone. The NVIDIA graphics driver update only turned out to fix my problem for the weekend, and I'm now back without wireless. Looks like I'll be sending my laptop in for a new board. Just what I need during finals...

mateusz84

Apr 27, 2007 10:51:48 GMT 4 pts

My wi-fi has suddenly started to work.
I wonder, for how long.

Asif Nawaz

Apr 28, 2007 03:39:35 GMT 4 pts

Okay, here's the gig. I had problems after installing the Nvidia Gforce card too. My wireless disappeared again, here's how to fix it, at least on the dv2120us. Get the wireless card driver from the downloads and support section. When you double click on that, it will extract the driver to your c:/swsetup directory and try to install it automatically. It won't work. Reboot your machine, then go to the c:/swsetup file there, and use the is.exe or the setup file with the broadcom logo on it to install the driver. Then reboot your machine, and it will pick up on the wireless card. Now, you NEED to have the HP Update driver instaled for the Nvidia card here. Additionally, for those of you have trouble with quickplay installation and setup when switching between xp and vista, you can download that on the site too. Hope this helps.

mateusz84

Apr 28, 2007 18:14:18 GMT 4 pts

OK, my wifi worked till next restart.

Also, installing broadcom driver from extracted installer didn't work for me.

Juan E. Hurtado

Apr 29, 2007 21:13:45 GMT 3 pts

Hey Guys! I have been having the same issue for a month, My wireless Card disappear randomly, hp wireless assistant don't open, etc, etc... I tried everything from recovery to antivirus, etc. Nothing works.

But there is something that seems to work, couse since I did that, my wireless has been working normally for three days without a problem, even if I hibernate or turn off my Laptop.

Here is:

1. wait until your wireless appears. (it's in mood (^u^)).
2.right click on my pc, properties, device manager, network adapters, choose your wireless card, properties, advanced, and turn off or desactivate any Minimum Power Consumption.

And Voila!! Beg that your problem is gone.

bye.

Asif Nawaz

Apr 30, 2007 05:04:05 GMT 3 pts

Mateus, You'll have follow the same process every time you reboot. Re-install the driver and restart again and your card will be rediscovered.

Martin, I don't even have a put to sleep option or anything of the sort in Windows Vista under that section.

luhp

May 8, 2007 15:50:51 GMT 0 pts

man! eres un nazo! first of all think how much are u gonna spend and WAIT for sending your laptop... if u want wireless buy a usb wireless that's itttttt papayita!

writing from circuit city
tu causita

Ed Stinnett

May 8, 2007 16:18:19 GMT 4 pts

My dv6000 still working after replacing system board ( 2 weeks ).. considerable hibernations.. off & on..etc.. pressing on

Brandon Kurdziel

May 9, 2007 15:37:05 GMT 2 pts

My wireless hasn't been working for a month now (same problems you guys have been experiencing). I tried the hitting above the hard drive method, the graphics driver update, and disabling the low power consumption. Nothing works. I'm waiting for my external drive to come in the mail so I can back everything up and then send it into HP. Kind of annoying.

Miriam Chis

May 11, 2007 19:55:08 GMT 2 pts

Well.. it seems that more and more people are in the same situation. I got in the same problem after installing Vista.. and I thought is because of that.. now I'm back on XP SP2 but none of the solutions shown above worked for me...
Unfortunately I came back in Europe.. and, as other said... if it's bought in US.. u've got no support in any other country... So I'm pretty stucked with no wireless adapter.

Martin Navarro

May 11, 2007 20:37:26 GMT N/A: Question Author

Weel, I do actually remember that all this wifi nightmare started when I installed Vista, No idea how software could damage the system board but the fact is IT HAPPENS at least with vista. In my case HP finnaly agreed to send the system board to LIMA PERU (feel they got tired of me complaning everywhere) I got the fedex tracking number and Im waiting the HP Support center here receive it and make the change. almost 3 months to get my problem attended... incredible.
SO, dont waste time and ask for a refound or a system board replacement ASAP.

mateusz84

May 12, 2007 09:33:26 GMT 5 pts

Hey!
1. Don't hit your notebooks (or hard-drives (???)). You can only further damage your computer! If hitting works, you may check if the broadcom card (for dv6150) cables is properly connected - the card is near the RAM modules. There are two cables to broadcom card - they should be connected.
2. I also installed Windows Vista and some time later my card stopped working. But I also installed a new bios at that time.
Maybe you have noticed, but the new bios from 03-2007 is no longer available in hp software updates. There is an old version instead.
3. The solution with reinstalling broadcom drivers and restarting again and again doesn't work for me.
4. Because I'm fed up with sorting out what may be wrong with my computer I decided that HP service should take care of it. I'll let you know, how and if they will have my notebok repaired.

Good luck!

Martin Navarro

May 12, 2007 11:12:20 GMT N/A: Question Author

Hi fellows,

For Branko P. and Mirian Chis and for all those whom dos not live in USA and had this problem. As I told you I live in Peru and I got HP agrees sending me the mainboard from USA to a locl serviced provider. So guys dont rest or surrender on asking HP to replace your laptops systems boards, if they finbally are doing tis for me the sure will do the same for you.
For all the new guys whom find their way on geting this frorum thread THE ONLY WAY THIS PROBLEM IS FIX, IS REPLACING THE SYSTEM BOARD, so dont waste any more time looking for an alternate solution.
I think its being time to close this thread, unless you all consider I should keep it open. Please let me know your oppinions.

Good luck to all!

Branko P

May 12, 2007 17:19:53 GMT 7 pts

Hi everybody.

Hello, Martin!

I'm really glad that you made it. Congrat's!

It was the end time for HP to do something about all these people who are away from USA. I guess you couldn't call them, so I'm really amazed you made them via chat to send the Board to you. The chat staff and service is really low-fi.

Specially, thank you for caring about us, abroad!

By luck at least I'll be visiting the States soon, so I'm thinking about the refund. I think I'll feel much better when I will have in hand all that money I gave for this computer, and it was a lot. Way too much for this pulling cords behind me everywhere, for sure.

Martin, about your topic, in 'worst' case, I prefer to read more reports like this one:
"My dv6000 still working after replacing system board ( 2 weeks ).. considerable hibernations.. off & on..etc.." :) (Greetings @ Ed Stinett.)

And greetings to all!

Miriam Chis

May 12, 2007 18:23:36 GMT 4 pts

I'm in the same position.. I'll go again in USA in couple of weeks so I'll solve the problem there..
It is hard to get a refund?

Miriam

Branko P

May 14, 2007 11:24:35 GMT Unassigned

Hi fellows.

Refund.

If we were within the "21 day return policy", the refund process would've been easy. That doesn't apply in our case.

Here the product is malfunctioning and I've read somewhere on HP site that in this case the customer can ask for a refund, in the amount not greater than the price paid for the product. As well, they say they keep the right to refund less than paid, which is due to restocking and some other nonsenses.

I am pretty much convinced that the latter depends entirely on you and on your attitude.

I am kindly asking anyone that might have any experience related to refund of malfunctioning HP Notebook, to post it.

Greetings to all.

janpryl

May 23, 2007 20:22:19 GMT 3 pts

Hi Guys,

I writing from Brazil, I bought a DV6058cl and now started to appear the same problem related on this form discussion. I tried everything, and sometimes when I reboot hangs a two long beeps and nothing appear on the screen. I tried brazilian HP support, they told me that this is a american machine, and just USA support can do something. Now i removed the broadcom card,and the screen problem insists. Should i try a refund with HP? Send the computer is not on my mind.
Any help or suggestion? Thanks anyway.

Martin Navarro

May 23, 2007 22:51:28 GMT N/A: Question Author

Hi janpryl

It happened the very same to me, I started with the same wireless problem and after the black screen and bips thing. I can only recommend you to write in as many forums and call them as many times you can... try also with chat sessions (I had at least 6 o 7 of them) and finally they just got bored of me and send me a new system board.
Tomorrow finnaly after 3 months Im gonna receive my laptop with a brand new system board.
To all those whom alredy got their laptops with new systems boards... did you try installing vista? any problem so far?

regards to all.

Ed Stinnett

May 24, 2007 02:54:27 GMT 9 pts

wireless still working 1 month after new system board installation. Do not intend to switch to Vista at this time

mateusz84

May 29, 2007 16:44:28 GMT 7 pts

Hello,

In less than a week my laptop was back from the service (Poland).
They replaced the motherboard and wifi card.

They also provided the motherboard with a new bios version (v.30). The newest version available for my model (dv6150eu) on hp download site is v.28. Just an interesting fact I thought you would like to know.

So far (one week) wifi works. I hope this is for good.

Best luck!

shadowchemist

May 31, 2007 11:47:50 GMT 8 pts

Hello,

I have a dv6000 laptop and my wireless driver, also, vanished without a trace. I went on Google and Yahoo and looked around to find any way on fixing this problem. I have read what other people have done and never worked. However I have found something interesting. When reinstalling the driver for the wireless and restarting the computer the wireless appears until the next restart/stand-by/hibernation. I have noticed that some of the configuration files get overwritten by either Windows or maybe an update. I do not know what is causing the files to be overwritten but because of that the computer can not recognize the wireless driver. So I have tried my own method of fixing this without sending the computer to be serviced which, by the way, some people have reported that sending it to be fixed with a new system board does not work. So here is my method and hopefully it will work for you. I have restarted my computer several times and each time the wireless driver is detected and running.

1) Restart the computer and enter into Safe Mode.
2) Uninstall the wireless driver from Control Panel.
3) Goto Program Files in your C drive and look for the Broadcom folder and delete it. Make sure that you remove it from the Recycle Bin too. Also you should have the latest version of the driver. (Boardcom 4.100.15.5) The HP website has this available (sp34152.exe). [Get the driver downloaded on your computer before doing any of these steps] In the SWSetup folder there should be a folder named WLAN delete all the files in there and replace it (copy and paste) the Boardcom files that you downloaded.
3) Restart the computer and enter into Safe Mode again.
4) Reinstall the driver. Check in Device Manager to see if the driver is there. If not then restart the computer and enter in Safe Mode again. The computer should see the wireless driver now.
5) In the C:\ProgramFiles\Boardcom there would be several system and configuration files. Right click on each of them and make the files Read-Only and click OK. The computer is going to give you an error. Ignore it and click on Cancel. Go back to the properties and you will see that the files are now Read-Only. Also goto C:\Windows\system32\drivers and look for a file named bcmwl5.sys and right click on the file and goto properties and make that file Read-Only.
6) Restart the computer and enter the computer in normal mode. The wireless driver should be installed and in the device manager and working 100%.

Hope this helps everyone. Good luck.

Martin Navarro

May 31, 2007 18:40:08 GMT N/A: Question Author

Hi Shadowchemist

I really think that you have very good intentions and pls dont gt me wrong. but.... THATS TOO MUCH TROUBLE to get that danm thing back on "life" again... just figure out how much time you will just spend doing that if you have to put your laptop in sleep or hybernating mode 4 or 5 or 6 times a day... No way pal!
Besides... we all those who got their system boards replaced are working with no problem at all. Let me advised you to ask for a change to you local HP support.

Regards.
Martin

rex trebat

Jun 1, 2007 01:19:52 GMT 5 pts

If Shadowchemist is suggesting a permanent solution to the problem, I am certainly willing to spend 15 min implementing it (as I will tomorrow) than to send my laptop to HP only to have them clean out the hard drive, replace the motherboard and have the problem resurface after a while. I think he is on the right track - it cannot be but a software / driver issue from the looks of it.

shadowchemist

Jun 1, 2007 11:03:52 GMT 7 pts

yes the suggestion i made is a permanent solution. I have restarted my computer almost 20 times and everytime the wireless has appeared. the reason is that if the problem was the motherboard then there should be more issues than just the wireless going down. for the problem to be that selective its a little strange. i hope this solution helps everyone. let me know if it does or does not.

Cristiano Cairoli

Jun 1, 2007 13:22:30 GMT 4 pts

Shadowchemist, I couldn't agree more with you that, the problem being the motherboard, other problems would surface.
Just one week after my Dv6040us's wireless device vanished, the whole thing went down. The monitor doesn't turn on anymore, it beeps three times and doesn't boot.
Will have to send it to HP. However, the equipment is made in US, and I'm in Brazil, so I expect a lot of trouble to get it fixed now, although it is still covered by warranty.

janpryl

Jun 1, 2007 13:31:45 GMT 3 pts

Caro Cristiano,

Tb estou no Brasil e tenho o mesmo problema que vc, tenho um DV6058cl. Entrei em contato com a HP USA, informaram que preciso enviar o computador para algum amigo ou parente lÃ¡. Vc jÃ¡ teve algum contato com manutenÃ§Ã£o ou alguma sugestÃ£o de soluÃ§Ã£o.
A tela do meu tb nÃ£o inicializa mais..
Pode me contactar no e-mail Grato

RMO

Jun 1, 2007 17:04:50 GMT 4 pts

Caro janpryl:

Como jÃ¡ relatei aqui neste Forum, meu Notebook HP DV6040US, comprado em DEZ.07, comeÃ§ou a ter problemas com o boot (dificuldade para abrir o Windows) e semanas depois sumiu o Wireless.
Mesmo com as mil manobras com os drivers que fiz, nada aconteceu.
Comprei essa mÃ¡quina na Mobile Planet do Rio de Janeiro que Ã© a Ãºnica que faz a manutenÃ§Ã£o pÃ³s-venda por ser equipamento importado (a HP Brasil sÃ³ dÃ¡ manutenÃ§Ã£o em eqtos de fabricaÃ§Ã£o nacional).
Pois entÃ£o, mandei reparar a primeira vez, quando foi trocado o HD e o BIOS.
Funcionou por uma semana com o Wireless legal, mas voltou o problema do boot.
Retornei para a Mobile Planet que novamente trocou o HD e a MainBoard.
Voltou 100% e estÃ¡ funcionando bem jÃ¡ hÃ¡ 20 dias.

Boa Sorte!

Martin Navarro

Jun 1, 2007 20:53:38 GMT N/A: Question Author

Dear friends

Many of us started having issues with our laptops cause of the desapeared wireless device, and trully thats just the beginning of your worsth nightmares. I personally wouldnt work with that rebooting, starting in safe mode and so on thing but Im happy for those that can "survive" like that, I just dont want surviving when I can LIVE quite and peacefully with a new mainboard. None of us(at least I see nothing about it) have the problem againg (im talking about those that get mainboard replaced) and some of us either have their systems up and running for quite long.

ragards

Martin

P.D. As I already told before...I LIVE IN LIMA PERU - SOUTH AMERICA and HP send me out a brand new mainboard from US to my location with no charge.

Miguel Sanda

Jun 1, 2007 21:22:13 GMT 10 pts

Hi to all...

My motherboard was replaced about six weeks ago and everything is working perfect. The problem was solved.

Don't waste your time looking for a solution. Call HP customer support and tell them you want your motherboard replaced. I suggest to include a letter (like I did) clearly explaining the situation. Include this forum URL and you can also include the service number of my case (look at the above posts). You will receive your laptop repaired within a week.

Good luck to all!

student2000

Jun 2, 2007 02:43:07 GMT 7 pts

Hello to all,

Special thanks to Martin for his continued monitoring of this problem.

I have been experiencing the same problem with my dv6000 (dv6045nr) for about two months now. I have talked with HP on four separate occasions. The technicians have guided me through all of the troubeshooting steps including:

(1)unistalling/reinstalling the wireless driver
(2)unscrewing the faceplate off the back of the laptop and physically removing the wireless card from its dock and then plugging it back in,
(3) resetting default with BIOS,
(4) downloading the latest version of BIOS,
(5) doing a complete reinstallation of the laptop back to factory settings, and
(6) doing something in safe mode (can't remember exactly).

The problem still persists. It seemed that my work with BIOS (# 3 and 4 above)temporarily fixed the problem but after a few restarts, the wireless card again "vanished." I am currently awaiting a phone call from the hardware specialists to send my laptop in.

In response to shadowchemist, I think the HP technician had me do those steps in safe mode. It temporarily corrected the problem but after a few restarts, the problem came up again.

Cristiano Cairoli

Jun 2, 2007 11:04:11 GMT Unassigned

Caro RMO,
Seu equipamento estava na garantia?
A Mobile Planet cobrou pelas peÃ§as?
Abs
Cristiano

RMO

Jun 2, 2007 12:53:41 GMT Unassigned

Cristiano:

O Notebook esta sim em garantia e nao paguei absolutamente nada pelas pecas ou servicos.

Apenas paguei o frete dos Correios para remessa ao Rio de Janeiro (estou em Sao Paulo).

O frete de retorno sempre e pago pela Mobile Planet (quando em garantia).

OBS: esse e um tratamento para maquinas comprada com eles, como foi o meu caso.
Se esse nao e o seu caso, sugiro contato previo para contrato dos servicos de manutencao.
Nao tenho queixas quanto a qualidade da solucao!

Marc Seecharan

Jun 5, 2007 17:23:26 GMT Unassigned

Mr. Navarro, i experience the identical problem with my dv9000z. I live in Trinidad and Tobago in the Caribbean. I've chatted with support techicians online and I have just called Total care in latin america and in the United states.

They have persisted that they can only repair my notebook from an address within the United States WITH NO EXCEPTION. If this is true then you would not have received the service you did receive. Maybe you can provide some guidance on the matter. It will be greatly appreciated.

StuartR

Jun 6, 2007 09:20:41 GMT Unassigned

I have had this problem and here are some things that make the Wireless come back - but then it disappears.

I decided to add a new Windows XP partition to my DV6000 so I had multiple boot. This minimalist XP detected my Wireless and enabled it.

My original, heavily mature XP SP2, stopped detecting a while ago.

However, upon resizing my original XP partition to make my new XP partition I got STRANGE things. Suddenly the old XP started to detect the Wireless but soon after installing the Broadcom driver it went into a BSOD citing bcmwl5.sys as the offending code.

I stayed in this loop until I disabled Wireless in my hardware config.

However, previously I have managed to get Wireless detected if I remove the battery and power up, if I don't power up with any USB devices connected and once where I swear it was the dvd drawer left open.

With the connected USB issue I proved to myself in a test repeated three times that "If USB connected then No Wireless. If USB NOT conected then Wireless".

That only remained true for a day and then Wireless disappeared again.

It seems to be related to power in some way and possibly the order in which hardware is detected.

At the moment my stripped-down XP has stopped recognising the Wireless for no apparent reason.

I don't think its 100% hardware but something to do with XP integration with the motherboard and possibly something to do with available power at the point of detection.

I don't have an answer. I just hope some clues help sort it out.

StuartR

Jun 6, 2007 10:01:13 GMT Unassigned

There is a strange problem of interaction with the battery. On my laptop it twice refused to startup on power and teh answer is always (on any laptop) to startup by removing the battery.

So, I tried this to fix the wireless not working problem.

I started up with wireless switch to On and no battery. Wireless works.

Powered-down, replaced battery and now wireless still works.

It may work for you.

However, that doesn't explain why my original maxi-Windows XP partition goes BSOD on Broadcom driver but my mini-Windows XP partition with only the basics installed will work every time now.

I think its a little bit to do with battery and Windows.

You all experience that it worked out of the box but after a few months stopped working. Well that indicates something that degrades.

The two things are battery and Windows itself that accumulates more and more crap every day (especially Windows updates). Broadcaom driver would be built for out-of-the-box Windows but NOT for sixty five Windows Updates later!

My mini-Windows XP has NO windows updates and is out-of-the-box as of 12 months ago (first release ow windows XP SP2)

StuartR

Jun 6, 2007 10:48:29 GMT Unassigned

Here's a tip to get it working. It has to do with the battery and some setting maintained on the motherboard about the status of the battery.

START SEQUENCE:

Remove the battery.

Remove the power tip for maybe 15 secs.

Re-apply power (but no battery).

Fire up and the wireless will work.

Power-down when you have finished and put the battery back. It may work now for a few re-starts but when it stops working go back to START OF SEQUENCE.

HP should have enough from this to know what the problem is. Please keep referring them back here until they listen.

A standard HP fix for many probloems over the years has been "take the battery out".

StuartR

Jun 6, 2007 11:13:48 GMT Unassigned

IT'S THE BATTERY!!!!!!

I can prove it.

Follow my sequence of power-off, remove power tip, remove battery, fire-up. Wireless works.

Power-down, put back battery, power-up. Wireless works!

Power-down and next time you power-up the Wireless WON'T work!

Why? Because the motherboard has kept some memory status about the battery condition and for some reason won't apply power to the Wireless card.

This is why it takes a few months for it to stop working. Its something to do with the memory cells in the battery and some status saved on teh motherboard.

StuartR

Jun 6, 2007 12:20:47 GMT Unassigned

Another way to get it working.

Hit F10 at BIOS startup.

F9 to load factory defaults.

f10 to save them.

Power off.

Remove power tip and set the wireless swicth to On.

Fire up laptop on battery.

When blue light comes on then attach power tip.

I still believe its interaction between battery, motherboard and power tip.

Anyone know what info gets kept in flash memory of motherboard about battery. My battery checks-out at 100% but I stioll have this problem.

Cristiano Cairoli

Jun 6, 2007 13:38:40 GMT Unassigned

Dear StuartR.

By the time my wireless device vanished, this was one of the first things I tried, without success.

Then, about a week later, it was time for my video to stop working, and removing and inserting back the battery was not of any use as well.

So, in fact, there is a hardware problem with the motherboard, but I recommend you to have HP replacing it if it is under warranty, because it may get worse.

In my case, no luck yet, as HP refuses to provide support outside the country of purchase (and they insist on calling it "Global Warranty").

Also, if Mr. Navarro could help us by saying how he managed to get HP to honour its warranty, it certainly would be helpful for a lot of people.

Regards!

StuartR

Jun 6, 2007 17:23:36 GMT Unassigned

Christiano, the removal of the battery AND power tip was what seemed to work.

In fact I have it working now by removing the battery and power tip and then powering-up on battery.

It actually seemed to take 10 mins before kicking-in but its blue now.

They want to change my motherboard but I am convinced its not that. A motherboard problem would give all sorts of other problems.

student2000

Jun 7, 2007 18:29:24 GMT Unassigned

I previously posted on June 2, describing my work over the phone with HP to resolve the wireless issue.

I was sent a new wireless card and the problem still persisted.

HP has now sent me a box so that I can send in my computer for repair.

Simian

Jun 8, 2007 09:05:38 GMT Unassigned

Greetings all. I purchases a Compaq v6105au in South Korea in November sometime. Now 6 months later I too am having big issues with the wifi. It has disapeared just as all of yours have and the battery trick did not work. I plan to get my boss over here to look after getting my motherboard replaced as I do not speak Korean an well you know the deal. It seems that the problem stems to all of HP's cousin laptops as well, (compaqs and what not). Needless to say this is a real pain in the ass because this laptop has been nothing but great since I got it. I only hope that i can get my problem fixed over here in Korea as easily as all of you from the USA. I will let people know how it goes.

Stay Strong!

Marc Seecharan

Jun 12, 2007 11:16:18 GMT Unassigned

Dont know if anyone noticed but the wireless card is directly over the video processor. COINCIDENCE??? i think not. Design Flaw

Simian

Jun 13, 2007 06:22:16 GMT Unassigned

Well I'm just typing on my Wlan!...A korean came to my work on Tuesday, he tried a bunch of stuff while I yammered on in his ear "mainbord-uh mainboard-uh". He came back today to change the mainboard, and couldn't figure out how to open the lappy to change it, so he took the lappy to HQ and they fixed it up. Not bad for a call on monday...3 days and I am back in action...I recommend to all with this problem to take the advice of others and demand a new mainboard. Working fine now. Thanks to all who posted on this thread, you made a seemingly major problem seem miniscule. If it were not for this thread I am certain the folks at HP in Seoul would of hammered away for a week or two before figuring it out.

Cheers!

Cheers

rplanas

Jun 14, 2007 15:10:36 GMT Unassigned

No pretendo ser un experto en computo ni ser un conocedor de la verdad absoluta, pero la desesperaciÃ³n me llevo a realizar una investigaciÃ³n en la causa del problema.

Luego de realizar mÃºltiples pruebas, encontrÃ© una forma de recuperar el funcionamiento de mi tarjeta inalÃ¡mbrica sin tener que reiniciar la Notebook y ademas detectar el origen real de la causa del problema. (no sÃ© si esto funcione para el comÃºn de los usuarios, Mi caso es con una dv6220, es cuestiÃ³n de sugerir la probable soluciÃ³n,
como dije antes, por lo menos de esa manera a mi me sirve para no tener la necesidad de reiniciar el equipo para recuperar las funciones de la tarjeta inalÃ¡mbrica y seguir trabajando)
El modelo DV6220 emplea un âPuente estÃ¡ndar PCI a PCIâ (una extension del mainborad del slot PCI) es justamente en esta extencion donde va conectada justamente la tarjeta inalÃ¡mbrica PCI-x Mini, este puente o el BIOS al parecer no estÃ¡n controlando adecuadamente los estados de energÃa o recursos de interrupciÃ³n del sistema.
Cuando uno observa en las propiedades de este dispositivo âestados de energÃaâ uno observa la definiciÃ³n de cÃ³mo debe administrar este dispositivo la energÃa en los estado S3 y S4 (suspensiÃ³n e HibernaciÃ³n) tienen por defecto el que si estan habilitados pero el Software no lo controla correctamente.
(por consiguiente, el verdadero culpable de todo este problema generalizado es el referido Puente PCI o el Driver que lo administra)
El problema se soluciona en uno o dos pasos de acuerdo a como el equipo entro al estado de suspensiÃ³n o HibernaciÃ³n:
SOLUCION: (temporal manual)
1.- Accediendo al administrador de dispositivos.
a) Expandiendo âDispositivos de sistemaâ
b) presionar "Deshabilitar" y una vez deshabilitado presionar "Habilitar" Ojo esto debe realizarse Ãºnicamente en el controlador o dispositivo âPuente PCI estÃ¡ndar PCI a PCIâ (en mi caso es el tercero o ultimo en la lista), donde se encuentra conectada la tarjeta inalÃ¡mbrica, las direcciones de memoria y recursos coinciden con las direcciones de memoria de la tarjeta inalÃ¡mbrica WLAN Broadcom)
En la mayorÃa de los casos esta Ãºnica acciÃ³n reactiva inmediatamente la tarjeta inalÃ¡mbrica (enciende el LED en Azul) y reactiva automÃ¡ticamente la conexiÃ³n de red InalÃ¡mbrica asignada por defecto .
De no ocurrir la re-conexiÃ³n de red inalÃ¡mbrica automÃ¡ticamente (X roja en el ICONO de RED) pero si se encuentra encendida la tarjeta inalÃ¡mbrica (LED en azul) entonces el siguiente paso es:
2.- Inicio --> Ejecutar : Services.msc
a) Ubicar servicio: configuraciÃ³n automÃ¡tica WLAN
b) Propiedades --> Controlador : Detener servicio, esperar 3 a 5 segundos y luego Iniciar Servicio
Creo que este es un problema que puede ser resuelto fÃ¡cilmente por una actualizaciÃ³n de versiÃ³n de drivers.
esto lo he probado en Home Premium y Ultimate

Alguien puede traducir esto al ingles para que la mitad de los humanos en el mundo lo entienda?

student2000

Jun 14, 2007 17:19:14 GMT Unassigned

I have posted on June 2 and 7 to describe my work to resolve the issue with my wireless card. To summarize, I went through all of HP's troubleshooting steps with a customer service technician by phone. I was then sent a new wireless card. Neither of these steps worked, which has been reported by others on this thread. I finally got the OK to send my computer in. I included a detailed letter, outlining everything I have done, and specifically requesting to have my SYSTEM BOARD replaced. I am happy to announce that the repair went super fast (5 day turn around), the system board was replaced, and my wireless card is up and running. Problem resolved.

student2000

Jun 14, 2007 17:21:38 GMT Unassigned

I also included a link to this forum.

Alberto A Lacombe

Jun 28, 2007 07:59:17 GMT Unassigned

Greetings from Brazil!

Well, after reading all this thread and tried some tips... I can tell that my DV6125SE have a problem with its wi-fi card... I do not believe that is a hardware problem... I tried to make some tests with and without battery and I did not work... But when I delete the BROADCOMM folder, start on SAFE MODE WITH NETWORK SUPPORT, REINSTALL the SP34152 file, RESTART on normal mode, the network becomes to work again...

The most crazy thing is that the wi-fi works fine but something happens during the drivers load... I did not discovered what is the conflict that makes the card hidden or unavailable...

I'll wait more few times to find some new drivers from HP or Microsoft... Does the brazilians had any experience sending the notebook to HP, asking for some kind of warranty?!

Regards,

Alberto

ozdemura

Jun 30, 2007 15:41:52 GMT Unassigned

The same issue with dv6187eu after upgrading to Vista. Is there a real SW solution?

jn1990

Jul 1, 2007 03:48:02 GMT Unassigned

Hi, I am experiencing the same problem too. My Wireless device vanishes after I restarted my PC. However, my warranty for my PC is over. Do anyone know if an external wireless device will solve the problem ? I do not want to buy an external device and find it not working again. Thank you.

ryogames

Jul 1, 2007 04:59:37 GMT Unassigned

Alberto A Lacombe, tambem sou do Brasil e estou com o mesmo problema tem uns 3 meses ja, meu pc eh o dv6149eu, me adicone no seu msn para tentarmos resolver isso, 2 cabecas pensam melhor que uma neh.

Pelo jeito soh resolve com uma placa mae nova infelizmente. Ja ateh desisti, comprei por 80 reais um daqueles adaptadores wireless usb e ta perfeito agora aqui, a grande merda eh que o boot dele qdo ligo o pc ta uma merda, ele liga a tela qdo quer, tenho q tentar no minimo 3 vezes.
HP se queimou feio comigo, no Brasil ja liguei e nem pagando eles arrumam seu pc.

RyoGames

ryogames

Jul 1, 2007 05:05:16 GMT Unassigned

jn1990
I bought a external usb device and works!
Is the only solution at the moment.

Martin Navarro

Jul 1, 2007 17:32:13 GMT N/A: Question Author

Dear Fellows
Im keep on reading every post you send and even when I solve my problem Im worry about all of you that can not get a final solution to the WiFi issue.
Its true that there are a lot of temporary solutions, I also bougth a USB wifi dongle, and tried all you are trying in order to get the notebook working with a WiFi connection, BUT... all that is not more than a short term patch, you should ASK for a systemboard change ASAP! unless you are happy doing "magic" for making the WiFi work.
Thats the only solution, Im personally very upset with HP and Im pretty sure Im not going to buy another HP for a long time. I sold my DV6000 as soon as I got the system board replaced, and now Im using a Dell.
Well I wish all of you a lot of luck, and as I told you before... do no WASTE more time in magical solutions, do the right thing and make HP to do what is right.

Regards
Martin Navarro

Sagar Dhanji

Jul 2, 2007 01:09:37 GMT Unassigned

Well iv been reading all these threads, iv had the same problem as well, it just disappaers, and the funny and annoying thing is that i also got my wireless card "AND" the system board changed as well, and it still doesnt work! I am so annoyed and i dont know what to do, can anyone please help me!

Branko P

Jul 2, 2007 05:35:19 GMT Unassigned

My friend bought the same computer like mine, at the same moment. The same error occured in the mean time. However, when he called HP tech support a few days ago, he escalated his case to the level of Case Manager who in his case approved an exchange:

I guess if I kept calling, sooner or later I would find a person who would approve the same thing.

Dear friends, this was just to let you know that this company has some other options for you as well, if you know how to ask for it. Not only repair!

Let's not let them get away with these computers that THEY THEMSELVES HAVE PRODUCED, although now they tend to say that "there is no known issue that these models experience".

Martin Navarro

Jul 2, 2007 11:16:28 GMT N/A: Question Author

Hey Branko, so sorry to "hear" that and I feel the very same you do about HP. There are a bunch on brainless people in its crew answering the phone, its like they DONT really care about your problem and the only thing they are worry about is to keep on leting you down.
After all, Ill recommend all you guys to KEEP ON CALLING, and mailing, and whatever you can do until you get your notebook repared or better yet, replaced.

Regards
Martin

shadowchemist

Jul 2, 2007 14:28:35 GMT Unassigned

Hello everyone,
I would like to ask a favor to any of the people who have sent their laptops to get repaired for the wireless problem. The favor is, can you check what version and date of the driver for your system board. The system board driver is located in Device Manager under System devices. Thank you for your help.

Alberto A Lacombe

Jul 2, 2007 16:14:41 GMT Unassigned

Other idea is that the owners can list the currently hardware (like laptop model, system, version of drivers installed).

Starting...

DV6125se
Windows XP SP2 - Portuguese Version
Drivers: All of updated drivers from HP site.

Experiences:
Reinstall the factory Windows (Media Edition) - worked just once
Reinstall the non-HP version - No success...
Removing Battery - Worked just once
Just use the battery - Worked just once
Remove and install wireless drivers on safe mode - Worked few times
Remove the Nvidia driver - Worked 2 times
Remove the card and reinstall it - No diff

I'm talking to a friend of mine that works on HP Brazil... He's trying to help... As soon as get some news from them, I'll post here!

Best Regards...

Alberto A Lacombe

Jul 2, 2007 16:16:59 GMT Unassigned

I forgot...

The Wireless Card: BroadComm P/N 407159-001 / 7F06A4 - Made in China...

leddih

Jul 3, 2007 22:09:32 GMT Unassigned

Once again the wireless adapter on my dv6119us is doing what it's supposed to (in Jamaica) because of a version of Shadowchemist's solution:
(I don't know if you have to enter safe-mode to do these but this is mostly about what happened - because I don't exactly remember everything that I did)
1) There is no Broadcom folder ANYMORE (deleted).
2) The files from C:\SWSetup\WLAN were deleted and replaced by those in C:\SWSetup\SP34152A (probably not necessary)
3) The bcmwl5.sys in C:\Windows\system32\drivers is now read-only.
4) The computer then asked for the bcmwl5.sys
5) I directed the computer to C:\SWSetup\SP34152A or was it C:\SWSetup\WLAN
(probably this is all that was necessary)
6) The Computer Obliged
7) Blue Light! Adapter AWAKENED! For now at least.
I'm tempted to remove the Broadcom folder from the registry since I'm inclined to suspect one of those registry utilities (which Iâm now reluctant to run) as the culprit.
The long and short of it is that the Broadcom files are no good!

Miriam Chis

Jul 5, 2007 15:32:21 GMT Unassigned

Hy guys.. I just got to USA>.. and I'm planning to solve my laptop.. but I need to know if they need any receipt or other papers from the purchase...

Thanks a lot...

Sunil Ch

Jul 9, 2007 21:36:10 GMT Unassigned

Product : Compaq V3019US

I have the Same Problem Started this sunday . All of sudden i was unable to connect to wireless Access point. On Investigation found that Wireless card was missing from Device Manager. Hardware scan did not find it. So booted to Linux lspci did not list a wireless card. Reseated the Card, Cleared CMOS , Flashed New BIOS , Tried another Card . Still no go. Called in HP Support and after about an hour convinced the Lady this is not a Driver Problem I need the Laptop to be sent in for Repair. I have requested them to change the System Board.

Further Investigation brought me to this forum. I was able to bring back the card twice yesterday. by removing the battery . Turning the system ON and when Vista boots up . Insert the battery. Looks like somehow Power is being cut to the Wireless Card. It worked for a Day and This evening I lost the Card Again.

Branko P

Jul 13, 2007 19:34:08 GMT Unassigned

I arrived to the USA with a determination to take a refund - my money back. I've called all the hierarchies of HP and they all refused to do so. Some of them were really unpleasant and rude, others were more nice. "But honey, for you there's no money." Then I tried to have my unit replaced. I was especially focused on that after my friend got that solution approved right away, exchange AMD->Intel. I believe that's way better solution than repair, since these problems may re-apear on AMD's, especially for us on this forum who live out of the USA. However, since it took me more than a month calling all the hierarchies of HP to give me some acceptable solution, I finally got a decent Case Manager who kindly explained that I have only Repair Warranty and that she cannot approve an exchange before they even try to repair it - so I agreed on repair - the time ran me over. However, there had been more than 2 weeks after they received the defective unit, and no trace of solution yet. That's why I called my new Case Manager and she told me that we've now exceeded repair time (I guess they haven't been able to repair it) so that now she can offer a replacement unit.
So I have a new dv6500t approved now, which has the same parameters like my old AMD one.
I expect it to arrive by the end of the month.

RMO

Jul 13, 2007 20:26:14 GMT Unassigned

Posso me julgar um privilegiado!

Depois de ter encaminhado a assistencia tecnica por 3 vezes, sempre com o mesmo problema, e mesmo apos o HD e a Placa Mae serem trocados por duas vezes, o meu HP DV6040US voltou a ter o mesmo problema...

Mas..., foi finalmente trocado por um novissimo HP DV2225US + 1 GIGA de RAM.

E nada foi providenciado pela HP...

Tudo gracas a revenda MobilePlanet e ao seu distribuidor.

Servico e Responsabilidade de gente decente!!!

Espero que os demais atingidos pelos mesmos problemas e que escrevem neste Forum tenham a mesma sorte e consideracao...

Rui.

Rancho

Jul 19, 2007 07:19:54 GMT Unassigned

It's been 2 weeks now with my new system board, and my wireless is still there. I included a printout of this thread, with the relevant parts highlighted when I sent my dv6000 in for service. Luckily, they seem to have responded, and replaced the system board rather than the wireless card. I'm keeping my fingers crossed, and I've bought another year of warranty.

akl

Jul 22, 2007 09:27:35 GMT Unassigned

I have a similar issue here, with a DV9057ea appr. 7 months old - it happened a few days ago the first time (at the same time this NET 1.1 update came out which caused hibernation problems and which I de-installed again).

Tried all sorts of driver and SW updates as well. BIOS, too.

The problem:
- WLAN disappears after Standby or Hibernation (i.e. after restoring the system status, not just the connection is broken but the whole WiFi device is gone from the system totally and cannot be brought back)
- more often after Standby than Hibernation
- after a few cold reboots it is back; there must be ca. 30s delay between the shutdown and the cold reboot
- disappear means that the whole WLAN device is gone (other than the Bluetooth device, which is always there; it shares the WLAN switch)

Now after playing a little bit with it, I found the following:

- if you force Hibernation the problem less likely occurs than if the Hibernation is entered after a defined time
- the same for Standby

The interesting thing is:

- if WLAN disappears afer Standby, the HP Wireless Assistant usually still knows it and says "this device has been removed from the system"
- it is possible to force the device back as well, by entering Standby another time; this is actually what I tried after I found that entering Standby causes the problem
- this way you may get WLAN back without cold reboot, eventually

The steps for forcing it back are:

1. Wait until the situation occurs.
2. Enforce Standby mode by closing the laptop case.
3. Switch off the WLAN button (disable wireless).
4. Open the case again and enable wireless again.
5. Wait until WLAN comes back.
6. Re-connect WLAN manually (you'll have to).
7. Check the Wireless Assistant, and you will see that still only Bluetooth is known, but not the WLAN device.

akl

Jul 22, 2007 09:39:54 GMT Unassigned

Now this trick which I previously described only worked once; the second time the notebook went to Standby it did not work anymore.

Then I tried the same with Hibernation.

- disable the WLAN (switch) prior to entering hibernation
- hibernating
- enabling during boot-up (prior to Windows start screen but after BIOS)
- WLAN back again
- now this time also back in the HP Wireless Assistant

No cold reboot inbetween, no clean Windows reboot inbetween - just switching Standby and Hibernation.

akl

Jul 22, 2007 10:41:45 GMT Unassigned

The recovery method via Standby works relatively relyable this way:

1. You run into the "wireless is gone" situation, e.g. after automatic Standby.
2. Now disable WLAN manually (switch off using the WiFi button).
3. Force Standby (close the case and wait until all lights after off, which may take some seconds).
4. Switch on the WLAN button again.
5. Afterwards (not before) open the case again and press some button in order to wake up the notebook again.

WLAN will be back.

akl

Jul 22, 2007 10:46:22 GMT Unassigned

I'd like to add that the whole problem started for me after switching my WLAN setup from WPA-TKIP to WPA2-AES and installing KB917021 - however with a second DVxxxx laptop this worked fine and consequently reverting back to WPA-TKIP did not change anything major yet.

However after reverting to WPA-TKIP again, the connection speed increased again - before it used to be below 24/36 MBit, now again 48/56 MBit. This is with 7 other WLAN networks in the neighbourhood.

I'm still wondering if enabling AES encryption did trigger something - maybe increasing the amount of required processing power on the WLAN card in conjunction with some heat problems.

Jelllo

Jul 22, 2007 22:28:15 GMT Unassigned

for all of you that sent your laptop to HP repair... know that i did the exact same thing... with every bit of solution you said you did... everything i know about computer and i know my load ( 3rd year Computer Science at University ) ( btw i'm from canada.. quebec.. and my laptop is a DV6040CA )... so.. i did everything nothing have worked... and like every one i did sent my laptop to HP repair and they replaced the mainboord and VOILA!! WIFI alive and kicking again... but the story doesn't end here... 2 to 3 months later the WIFI died.. ( yeah AGAIN ) and now after ( too ) many call to HP. They sent me another box to have my laptop repair again... for now i'm still waiting after a month to recieve it back... no one wanna tell me what's happening there... i got my laptop 11months ago so my warranty is about to end.. and i'm going rampage if they don't do something positive... first episode of "WIFI'o'death" happened 6months after buy second episode 2 months after first episode... i'm going crazy...

Michelle Connerty

Jul 25, 2007 04:30:59 GMT Unassigned

I've got the same problem with a DV6000.. I even went and bought a USB wireless adaptor duh!!

I called HP but no use... now that it works intermittantly it's even more of a piss off. I'm going to call them again tomorrow after reading this forum, make the tech read this forum. I don't have time for this.. this is my work computer.

I have been a loyal HP customer for years, buying laser jets, bubble jets, ink jets, cameras, etc. etc. and now this laptop... There is no reason to fart around with BIOS, operating systems, display drivers, wifi cards, etc. etc. when they know that this computer is faulty.
Wish me luck!!

Michelle

ageffner

Jul 28, 2007 09:00:32 GMT Unassigned

EVERYONE - VERY IMPORTANT - PROBLEM IDENTIFIED!!!!!

Yes, you read correctly, I have gotten to the bottom of this and a solution is in the works!!!!

My personal pc is at HP right now and will be shipped back to me soon.

I found 45 unique posters on this forum, and 23 another (DV6000) Wireless Problem http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1136440

all having this problem. I decided to investigate how to officially report this as a bug or defect among this series of pc's with HP.

I came across a supervisor on HP's online chat who was actually very helpful. She stated that there group has dealt with many of these issues as well.

While they don't know precisely what's causing it, there seems to be a problem with the particular wireless card (broadcom) and the HP pc (motherboard I figure).

As a fix, they are replacing the wireless card with a newer card (I don't know if it will be Broadcom or other manufacturer).

Per my involvement with this supervisor and the quality department, I have requested that HP officially acknowledges this, and puts it into writing for everyone on this forum and future people who have this problem can reference and make their life easier to understand the problem, and the HP support person they speak to, to fix it.

I have been told it should only be a matter of days for them to put some kind of documentation or notification about this "bug" on HPs site, and they will e-mail me it when it's available. I will post it's location on here as well.

The other really nice thing, is that if you currently have this problem, you can just reference the notification (once it's up), and HP can just replace the wireless card with the newer one, rather than re-imagining your machine back to default while trying to diagnose and fix the problem or replacing your defective wireless card with the same part (which is part of the problem and would lead to a reoccurrence).

This is also especially useful for all the Vista folks out there (like me), that don't want to deal with HP re-imaging back to XP or have HP say "maybe it's a driver issue" (Driver issue my ass!).

Ok, anyway I hope this post helps to finally put this issue to rest for everyone.

rackey

Jul 28, 2007 11:21:31 GMT Unassigned

Thank You agefner, I appreciate you taking the time.

I too have been struggling with intermittent and unpredictable wireless connection on my HP dv6000. Since January it has been sent in 3 different times. The first time they replaced the wireless card, the second time reset the software it back to factory image, and the third time called am and told me that they found the WLAN switch turned off. The wireless problems have remained the same; sometimes yes, sometimes no, sometimes cannot find any networks; doesnât matter if itâs a reboot or coming back off of standby/hibernate.

I found the solution (at least to make the computer usable) from akl in a posting above. Thank you akl!

Jul 22, 2007 14:41:45 GMT Unassigned

The recovery method via Standby works relatively relyable this way:
1. You run into the "wireless is gone" situation, e.g. after automatic Standby.
2. Now disable WLAN manually (switch off using the WiFi button).
3. Force Standby (close the case and wait until all lights after off, which may take some seconds).
4. Switch on the WLAN button again.
5. Afterwards (not before) open the case again and press some button in order to wake up the notebook again.WLAN will be back.

Using the process as described by akl; it is working every time!

Ghost1776

Jul 29, 2007 02:40:15 GMT Unassigned

Yeah,I was having the same exact problem with my wireless, so i decided to call HP. During our conversation, i showed him the forum that tells of many similar problems. I told him that i needed my motherboard replaced, because ive tired all the other fixes. He replied with "we never replaced a motherboard for this problem." I once again directed him to this forum, however he denied that this is a ongoing problem, and after 2 hours of arguing, and being told, i don't know what im talking about. He sent me a Wi-Fi card, telling me that it would fix it. Well guess what, it didn't. And becasue of his ignorant attitude i lost thousands of dollars because i could not show my clients their websites. Now im supposed to send my laptop away for 2 weeks, and go without any computer for business. And make sure to guide the "HP Professional" to this post and tell him to replace the motherboard or replace your PC. Don't settle for a damn wi-fi card.

Martin Navarro

Jul 29, 2007 12:29:03 GMT N/A: Question Author

Hi there ageffner

So they are gonna send us a new wireless card??? FOR WHAT?? it seems they dont understand?? that SOLVES NOTHING!!! Cant you see or read that many people have received a wireless replecement and the only thing they got was their time waste?

pls read the entire post une again, and ty reading it one more time after that...THAT IS NOT THE SOLUTION!!!!

Im agree Ghost1776 and of course with many of you guys, this was the very last time I bougth a HP product, what happend with all of us was just an HP insult to our wallet, intelligence and time. I got a system board replacement a few weeks ago, and I sold my laptop at ebay for much less that it cost me.

When I started this thread my only concern was to get muy problem solved, now Im happy and proud it helps many of you to got a replacement of system board or at least guidance on what to do for getting sme kind of help.

Regards
Martin Navarro

Michelle Connerty 2

Jul 29, 2007 13:02:29 GMT Unassigned

Ok.. so I called HP, they played completely dumb. I gave the link to this forum, they played dumber. I finally hung up. Took my computer back to Best Buy where if it has to be fixed four times in a row for the same problem I get a new computer. However the service will take two to four weeks.. sigh.

They sent me a customer service feedback survey which I ripped them a new one on. This is the most horrendus customer service. The computers should be collected and burned. Replacement computers should be sent out. I bought a work computer that I use 8 to 10 hours a day less than a year ago. I have not had that computer for more than 10 weeks out of the last 10 months.. that is not acceptable.

I will do everything to ensure that no one I know or meet buys an HP computer..

I`ll update when the computer comes back... my plan is to sell or give it away, I might even just send it to HP with a copy of this forum and request they donate it... it`s about all they`ll be able to do with their lemons...

Michelle

ozdemura

Jul 29, 2007 14:03:30 GMT Unassigned

OK.. HP helped me with this one. Try the latest and the greatest BIOS firmware at hp.com for your model and then it works like a charm.. No need to apply any workarounds afterwards..

Michelle Connerty 2

Jul 29, 2007 14:25:17 GMT Unassigned

Ummm why don't I believe this?

If that was true why did HP want me to send my unit in? Why would they put me through a reset? Why, oh why don't I have my laptop right now?
M

Tim Shubbie

Jul 29, 2007 15:25:11 GMT Unassigned

Same issue here as original post. Event viewer lists three errors as of yesterday, 28th.
The biggest clue to the puzzle seems to be the following message under 'system':
The device 'Broadcom 802.11a/b/g WLAN' (PCI\VEN_14E4&DEV_4312&SUBSYS_1360103C&REV_01\4&14c5f9b7&0&0018) disappeared from the system without first being prepared for removal.

So I followed the link to Microsoft only to be informed that a device was surprise ejected, like a flash drive or something. Maybe the system thinks so, but the wireless card is screwed in (it's a brand new replacement, btw) and well seated.

The blue light is on. HP wireless assistant indicates it is on, but it won't show any networks (there is a wireless AP 3 feet away)

I've updated the NVidia display drivers (no help) flashed the bios (no help) run system recovery (twice) updated all MS and HP until I'm as blue as the LEDs on the dashboard of this unit.

I'm certain that it's something simple, like an engineering flaw, systemic obviously, being so many others have posted here.

What in most cases would require a simple driver update or whatever hasn't worked for me.

So, I guess I'm getting a USB wireless adapter to go in and maybe someday this problem will vanish like the mystical Broadcom wireless device.

Eemi

Jul 29, 2007 16:05:46 GMT Unassigned

Exactly! I've been watching this thread over the last few weeks praying for a solution

Can't believe they wont accept that this many reports of faults doesn't constitute a major issue

Looks like i'll have to phone HP tomorrow too

Tim Shubbie

Jul 29, 2007 20:59:02 GMT Unassigned

From what I've gathered so far, the drivers are not loading according to System Information > Software Environment > System Drivers.

I guess it won't work without the drivers, eh?
My wlan is a broadcom and according to their site this chip is pci express, but with usb too. And broadcom makes two different models that look nearly identical, but a different pin configuration. And there's a USB issue to examine here I think.

Well I got the bcm drivers loading now using regedit and I turned on all the other bluetooth stuff but no network card shows up in control panel yet although its listed in every other place where such things are found.

Maybe I'll turn off all the bluetooth and just see if simple works.
And there may be a conflict with the usb composite drivers and the webcam on this model. And there's another driver thats loading that may be conflicting here.

Ariel Cumigad

Jul 29, 2007 23:06:23 GMT Unassigned

My issue is identical. Wireless card disappears from wake from sleep or restore from hibernate. Sometimes, it doesn't show up after a complete reboot. It is an intermittent, and I can't predict when it happens, but it is observably more frequent when system is running hot. And when I say hot, I mean, it could cause at least 1st degree burns.

I have been in contact with HP Support. They have provided me several troubleshooting tasks to perform, all of which have been unsuccessful in resolving the issue:

1. Destructive Restore
2. Re-seat wireless card
3. Restore Bios to System Restore
4. Upgrade BIOS
5. Reinstall latest wireless card drivers
6. Clean out vents (possible heating issue)
7. Perform Hardware Diagnostics
8. Perform On-Line System Health Checks

And after each correspondence, support then tells me to do the same tests and troubleshooting tasks all over again. I feel like in a tech support revolving door, with a bunch of personnel who have a script of things to tell me without actually providing any solutions or completely following the entire resolution process all the way through. Maybe HP is just trying to stall until my warranty expires. If anyone has any real technical solutions to this issue, please let me know.

Tim Shubbie

Jul 30, 2007 18:54:25 GMT Unassigned

I've beat this noodle to death. My customer brought this dv6000 laptop in 4 days ago with this problem. I've been to China and back looking for clues.

I saw the broadcom card twice for a brief time after installing a new card from HP and an F11 recovery, but not immediately at first boot -- not until certain "updates" were planted. I remember a popup informing me of "wireless networks available" at the same time Norton AV wanted some attention to install. I passed on the Norton and went to msconfig to disable the nag, then upon reboot -you got it- card vanished! After I put that back on (like it had something to do with it) still no joy. I uninstalled Bluetooth and the card "appeared" again. Next reboot - gone bye-bye.
Haven't seen it since.

Gotta be a conspiracy, I'm thinking.

The broadcom info about the chip doesn't mention bluetooth capability - they call it AirForce. They got the air part right. Cause it vanishes into thin air.

Thomas C Perconti

Jul 30, 2007 20:14:21 GMT Unassigned

I just experienced the Wifi disappearing never to return on my dv9000cl. I followed shadowchemist's instructions in this thread dated May 31, and... IT WORKED!

I'm reposting it here:

1) Restart the computer and enter into Safe Mode.

2) Uninstall the wireless driver from Control Panel. (Add Remove / Programs)

3) Goto Program Files in your C drive and look for the Broadcom folder and delete it. Make sure that you remove it from the Recycle Bin too. Also you should have the latest version of the driver. (Broadcom 4.100.15.5) The HP website has this available (sp34152.exe). [Get the driver downloaded on your computer before doing any of these steps] In the SWSetup folder there should be a folder named WLAN delete all the files in there and replace it (copy and paste) the Broadcom files that you downloaded.

4) Restart the computer and enter into Safe Mode again.

5) Reinstall the driver. Check in Device Manager to see if the driver is there. If not then restart the computer and enter in Safe Mode again. The computer should see the wireless driver now.

6) In the C:\Program Files\Broadcom there would be several system and configuration files. Right click on each of them and make the files Read-Only and click OK. The computer is going to give you an error. Ignore it and click on Cancel. Go back to the properties and you will see that the files are now Read-Only. Also goto C:\Windows\system32\drivers and look for a file named bcmwl5.sys and right click on the file and goto properties and make that file Read-Only.

7) Restart the computer and enter the computer in normal mode. The wireless driver should be installed and in the device manager and working 100%.

Jelllo

Jul 30, 2007 22:12:06 GMT Unassigned

to keep you update with my part of the story... i got a case manager (finally) after multiples call to french ( cause i'm french native ) and after not being able to get some help in french i decided to call in english and the service was divine, just incredible... i manage to get a refund for the FULL price of what i paid last 11 months for it... but you need to know that my laptop (last laptop to be said now) i there since 31 days... and now ME: 1 - HP: 0
I Win... i wish you all good luck with your part of the story "People's WiFi VS. HP" and will never tell enough to you all to try and get a refund... btw i only needed my invoiced sent to my case manager and he sent me a check :P

Branko P

Jul 31, 2007 00:11:28 GMT Unassigned

To Yan Gobeil:

Please be so kind as to tell me how long ago did you buy your computer?

Where did you buy it, in which country?

I also tried to get a full refund, but they said it's impossible since it's been more than 21 days since I purchased the product. So, you are pretty much the first person that I know who succeeded to refund from HP.

Congrat's.

akl

Jul 31, 2007 04:00:00 GMT Unassigned

Just to update you on my previous posts.

For me, the standy-by trick (which helped someone else, too) does not work anymore - instead, when I go to Windows Safe Mode, there is a chance to get the WLAN card back (for some time). Yet I have to try the trick of making the driver files read-only (maybe then it works permanently).

I've also tried using an external USB stick, which however provides such a bad connection quality (signal strength to weak due to shorter antenna, with a WLAN AP two rooms away) that it is no solution. However while trying it I found that sometimes the USB ports also stop working for some seconds, right after a standby (it is funny, that the plugged USB-mouse continues working while the 3 empty USB ports don't react).

Anyway, what probably distincts me from anyone else in this thread is, that I have 3 (three!) HP notebooks of almost the same configuration (new models) available:

- 2x DV6xxx (one dated 10/06, one 02/07)
- 1x DV9xxx (dated 11/06)

So far only the DV9xxx shows the problem (which is not the oldest one and not the only heavy-usage WLAN client).

I've checked the hw configuration and found that the WLAN module in the working DV6xxx is #407160-002. Yet I have to check the WLAN module in the broken DV9xxx (the BT module seems to be 412766-001, the sticker was placed on the WiFi card accidentally).

I'd be interested to know which versions of the WiFi card is in your laptops - anyone with a -001 version?

Also, on the web I've found that from the BT module there's already a -002 version.

I'm considering to replace the WiFi card, which is ca. 40 EUR plus shipping - or, alternatively, to send the laptop to repair (which is a big hassle, because all data and applications need to be backed up and erased).

akl

Jul 31, 2007 04:04:15 GMT Unassigned

@ageffner:
Please let us know which is the "old" wireless card's spare part number, and which is the "new" one. If I check the spare part central, a 407166-002 is already listed as default part for my DV9xxx there.

Did not check yet what really is inside, but if your theory is right, the new card would have to be a -003, right?

Jelllo

Jul 31, 2007 09:52:41 GMT Unassigned

To Branko P

i purchased my laptop 11 months ago on www.bestbuy.ca ... i'm from quebec, Canada..

if you need to know something just ask..

cya

Soldier

Aug 2, 2007 22:18:39 GMT Unassigned

Well, My laptop just did this two days ago. My problem is I don't have time to play their games. I'm headed to Iraq in one month. I chated with 3 different support people all gave me the run around. They want me to send it in for "diagnoses". I'm not sure what I should do.

Ghost1776

Aug 3, 2007 01:15:23 GMT Unassigned

How did anyone get a refund from HP. Ive forcefully introduced the option to the "Hp Professional" many times, only to be told, "that cannot be done." I don't know where to go from there, however, i was very persistent. Ive asked for a refund about five different times.

Could someone tell me the process of asking for a refund, because "can i have a refund, because your product is costing me thousands of dollars in business," does not seem to work. Unfourtinatley I've already sent my laptop away, and can not expect it for about two weeks.

Maleis

Aug 5, 2007 07:12:02 GMT Unassigned

Hi, I have tried to do the steps that were suggested by shadowchemist....but i seem to get stuck at step 4 where in the Boardcom Wireless should appear in the Device manager...i have restarted it several times and it wouldn't show up in the list (note that it was in the list before I first uninstalled it in Add/Remove Programs) I followed the steps carefully...uninstalled the wireless, deleted Boardcom folder, copied files from SP34152A to WLAN in SWSetup folder, restarted, installed the driver by running the setup file in WLAN folder, checked the list in Device Manager.....then I am stuck here. The software for Boardcom can be seen in the Add/Remove Programs but the hardware is not in Device Manager
i have chaked the file bcmwl5.sys in C:\Windows\system32\drivers and found out that the version is still the old one...I have tried uninstalling and installing it several times but I could not update the bcmwl5.sys in C:\Windows\system32\drivers into the new version...i have tried overwriting it manually and restarting but it still doesnt work...the wireless was not in the list in Device Manager. my laptop model is dv6125se, which is the same as Alberto Lacombe's laptop and the solution worked for him...I was expecting to get same result but I am stuck in step 4...please help!!!

Maleis

Aug 5, 2007 09:18:32 GMT Unassigned

I left my laptop unfixed last night.This morning when I turned on my laptop, the WLAN was already working!!! i have checked the dev manager and found the WLAN already in the list....i have also checked the version of the .sys file in system32 and it is the newer version...

I have immediately set the necessary files to Read-Only access...I have'nt tried restarting it to check if it would still work...thanks a lot to shadowchemist!!!

Sughra

Aug 5, 2007 10:50:48 GMT Unassigned

Hi guys,

I've been having the problem for 2 months now
Bought a wireless adaptor for the time being so not bothered to fix it yet

I followed the instructions posted by shadowchemist and it worked straightaway

BUT when i restarted my computer afterwards, its gone missing again

Most likely seems like a software issue than anything else

Ariel Cumigad

Aug 7, 2007 02:17:19 GMT Unassigned

So, looks like everyone is in the same boat. Here's an update on my struggle. I called in a second to HP Total Care. Talked to a support representative who escalated me to a Supervisor. The supervisor escalated me to a the case manager who was assigned to my case.

I tried asking for a refund or a replacement. Unfortunately, I was told that we needed to try replacing the wireless card first. I know, I know. There's a dozen or so people who have already tried this and failed. I am no exception. The card was identical except my original card was a rev B and the new one was a rev A.

I tried telling the case manager about this forum as well. Unfortunately, it did not sway her. Looks like it's back to the calling and begging.

I did learn one thing... the chat support, email support and phone support know nothing about each other. So if you've explaned it in an email, well, you're going to have to do it all over again to phone support. Keep that in mind and be ready to tell your story each time. It sucks for us and the people on the other line. Wouldn't it be nice to get the executives on the line and have them answer these calls!? Decisions are made to cut costs, and guess who takes it in the... wallet.

sbeamers

Aug 7, 2007 12:47:55 GMT Unassigned

Haivng this same problem, I have tried nearly everything that the HP Total Care support asked.

1. Restored computer to previous system restore point.
2. Reinstalled the Broadcom driver.
3. Reset the bios configuration to default.
4. Scanned for system changes in the device manager.

After I did all this per the advice of an HP technician I was referred to a Case Manager in Boise, Idaho named Constance. I strongly suggest that anyone who has this problem contact her and report it to her. She does not believe that HP should be responsible for this defect and will debate with you to no end even if your notebook is on a warranty. She told me several times that she thought my Anti-virus program or a firewall was causing the issue, she denied sending me a new wireless card and I concur that the wireless card would not fix the problem, and she stated that I should send my notebook back to HP for them to reinstall the OS and destroy all current information. I recently took a backup of 36GB. My complaint to HP is this: in the event that I send my laptop to them and have it nuked, how long will it be before this problem raises its nasty head again? By that time, the warranty will have expired and HP will have wiped their hands clean of it. I think HP realizes this and is skirting the issue.

Branko P

Aug 7, 2007 16:46:21 GMT Unassigned

To SBeamers:

If you want to get rid of the Constance-character, just close your case.

Repeat the problem report via Tech Support, and you'll be assigned a new Case Manager.

Maleis

Aug 7, 2007 23:22:15 GMT Unassigned

My wireless does not work again the second time I restarted my laptop...=(

Maleis

Aug 8, 2007 01:59:01 GMT Unassigned

To all those who already had their boards replaced by HP...don't you think the same problem might occur again after a few months?

sbeamers

Aug 8, 2007 12:18:10 GMT Unassigned

I was wondering that same thing - will the problem re-occur with the new boards. I think it's a 50/50 guess. However, many thanks to Shadow for the information he provided - it worked in the same way that the other user mentioned - woke up and snap, my wireless works. Something is definitely screwy but it's hard to pinpoint. My hope is that the HP Technicians READ what Shadow wrote and use it as a possible way to fix the issue. I'll report back in a few weeks if the problem comes up again or if it is gone for good.

Miguel Sanda

Aug 8, 2007 12:54:02 GMT Unassigned

Hi to all.

I had the same problem a couple of months ago. After all, HP did replace my motherboard and the the problem was resolved. However, a week ago the same problem is back. My wireless is gone again.

I decided to buy an external wireless USB device which perfectly works without any pain. I won't waste my time again with those guys.

ozdemura

Aug 8, 2007 18:22:03 GMT Unassigned

Unfortunately the BIOS update (f38) made the wi-fi work for a day or two.. I thought it would do the trick but nope...
Re-applying the same bios made no changes either.. back to square 1..

Maleis

Aug 9, 2007 03:25:34 GMT Unassigned

That's what I thought might happen. Having them replaced the motherboard is like getting a newer HP laptop of the same model..but still you'll get a deffective one..that's pathetic. =( The BEST SOLUTION that I can think of is that we should all get a refund.

Ghost1776

Aug 9, 2007 13:02:59 GMT Unassigned

Ive just called HP again, regarding the repair status of my laptop. However, apparently they cannot find it, amd its been 8 days.

This is a huge problem considering i was told, 7-10 business days max. And i have customers waiting for products because of this lag in response from HP. This is costing me a great amount of money and time.

I told my Hp Professional, "if i don't get my laptop back by the 10th day i want a refund. Considering i would of had to buy another laptop to finish the websites for my customers." She assured me that a refund was not possible.

HP is a very unreliable company, and i will report this to consumer reports and anything else i can find. I recommend you do the same. And remember, the HP Professionals, are just lowly people on the totem pole, so take it easy. We are fighting the corporation, and its lack or support for their laptops.

Ariel Cumigad

Aug 9, 2007 13:14:25 GMT Unassigned

I replaced the wireless card with a new one. It didn't work, and then while I was working on the notebook for about an hour, the wireless was magically detected... and then was gone the next time I started up the notebook.

I called my case manager and we're on the next dance. I'm sending it back to a service center and again voiced my preference for a refund or replacement. I'll be including a letter as was recommended in previous posts regarding my troubleshooting steps and observations.

My warranty is up in 30 days, and I'm left with three choices:

1) Give up and buy another notebook
2) Rewire my house with CAT-5 outlets
3) Give HP more money and extend the warranty and wait until it breaks again

kousun12

Aug 10, 2007 13:57:16 GMT Unassigned

i have also had this problem for over 7 months. i have called many many times but each time, they give me another reason that i cant exchange or return my product (dv6000z). i am on an academic schedule that has already been delayed because of this problem. i sent my computer in on july 23 after complying to all of their previous attempts to fix it (which during each of these attempts, they told me "it will surely be working after this". well, it still doesnt work. so i sent it in on july 23, received by hp july 24. they told me that it will be returned to me 5 business days later. it has now been 18 days and they call me every week to push it back another week. right now it is supposedly coming august 15 which is when i leave for school without a laptop (which my school requires you to have with you on the day of registration). ahhhh.....to call this 8 month battle frustrating is a huge understatement.

Branko P

Aug 10, 2007 17:20:28 GMT Unassigned

Kousun 12,

If they hold your Unit at the Repair Center for longer than exact number of days, you have the right to get a Replacement Unit. In my case 10-11 days were enough.

Ask from your Case Manager the Replacement Unit, if you think that's a good solution.

I recommend to all to switch to Intel with equivalent performance, so you would not experience the same wireless issue again.

If you have no Case Manager yet, call Tech Support, then ask to put you through to Status Check Department. They can provide you with info where's your computer and if you're not satisfied with that, they can connect you to the Case Manager Line. You should then be assigned to "the first available Case Manager", which now has the authority to approve you a Replacement Unit.

I believe Case Managers have been instructed to give us minimal solutions, so you have to be very persistant in order to get your new computer.

Don't give up, this works.

Greetings to all.

Giles A. Howard

Aug 11, 2007 10:58:48 GMT Unassigned

dv2116wm failed here.
I'm having to use a dongle, and I purchased this model in the USA, so HP support refuse to repair it unless I send it to a friend in the USA to be sent a replacement card.
I know this is not an issue with the card itself from a variety of sources, most notably Asif's (posted above) blog.
Anyone got any suggestions as to what to do?
This is kinda distressing, and I'm disgusted by the lack of support. Is it possible for me to complain to the UK branch and threaten to take it up with someone higher up?
I'd like to know if anyone has had any success with such a thing.

Beebe

Aug 11, 2007 11:14:29 GMT Unassigned

I had the same issue with the broadcom wireless adapter. But this is the second time HP has had to replace the motherboard, and I've been without my computer now for the 15 straight days (technically, they've had 8 business days in the service center), after having no wireless capabilities for a month prior to that.

My case manager claimed a backup in parts, then he claimed the service people couldn't find it, then that they weren't getting back to him.

Giles A. Howard

Aug 11, 2007 11:47:21 GMT Unassigned

Glad to hear, I've seen too many companies getting away with breach of contract. And I can't even *FIND*(!) the warranty for a home product on their site, if it is, mind linking it?
I'd like to read it and see if it is in fact locked to the country, or if they're just hoping that you dont know better.
I myself have emailed tech support telling them that I'd like it repaired in *this* country, or replaced for a laptop of the same value, as this service has been totally unacceptable. Do they seriously think that you'll go to all the trouble of getting it back to the country where you bought it?
I'm not paying hundreds of pounds, sitting through 11 hour economy travel just to have my motherboard fixed.

Blind32

Aug 11, 2007 15:51:39 GMT Unassigned

It is comforting to know now that I am not the only one experiencing problems. I purchased my dv6000 in January; wireless card went out in June. I dealt with tech support for hours and they sent me a new wireless card which I swapped out. Did not fix the problem and I just ended up buying a USB wireless link.

Now at the end of July I am experiencing startup problems where the computer screen will be blank and the computer will power on and off multiple times until I reset it and hope the next attempt is successful. I have not yet called tech support on this one and am wondering what the best approach is. Any Suggestions?

Giles A. Howard

Aug 11, 2007 16:50:47 GMT Unassigned

As all this wireless card problems seems to be down to the motherboard, I'd say that is probably the issue. I'd contact tech support, attempt their steps, and then mention this thread when it comes onto the card, and state that about the previous problem and its possible connection to the motherboard. I myself have been passed from tech support onto a customer service department, which isn't open until the day after tommorow, hopefully I'll manage to get my replacement. Anyway, if the screen is dying, that seems to be serious, and I'd try to rule out software issues (I.E. if it goes blank post-boot, or during..) so that you dont spend hours swapping pointless emails.

Maleis

Aug 12, 2007 23:29:54 GMT Unassigned

Michelle Connerty 2, I uninstalled Norton 2006 first week of July and installed Norton 360. The wireless went out first week of August.

Asif Nawaz

Aug 13, 2007 15:54:49 GMT Unassigned

Yeah, i got the black screen thing too. Sent my laptop in for repair on june 28. Hp received it on July 5. Still haven't received it. Customer service have been giving me the run around as have tech support. No one can tell me what is going on. Imagine this, 12 month warranty and they have it for over a month.

Beebe

Aug 14, 2007 21:43:27 GMT Unassigned

Does anyone know what's actually going on at the service center? It sounds like a total breakdown of communications. and now the service order status website seems to be non-funtional. Is anyone else having this issue?

CA1506574

Aug 15, 2007 13:21:37 GMT Unassigned

I am dealing with this problem on behalf of a friend. Sent his laptop in, HP received it 08/02. The expected return date, according to HP was 8/10. That date came and went, the repair status page was never updated. I called HP cust. serv. yesterday AM and was on hold for 1 hour. Then someone got on, took my info, and said she would be looking into it, and that I should call back the next morning. This morning I called, held for 40 min., and someone got on. She assigned me a case manager (Kevin W.). Case manager said that they outsource the repairs to a 3rd party service center, and they haven't been getting updates from them. He told me that he would be trying to contact them, and that if he can't get the laptop to move by Friday, he will just send me a brand new laptop - good thing I backed up my friend's files.

I have the feeling that HP's customer service dept. is really honestly trying to do the best they can to deal with a less-than-ideal service center situation. It sounds like a ton of these laptops out there are defective, so one possibility is that they are probably way overloaded. It would be nice if HP would somehow acknowledge this, if it is the case.

thomas borjon

Aug 18, 2007 17:58:19 GMT Unassigned

Hi, just another voice in the choir. I just wanted everyone to know what I found. It leads me to believe software. Possibly hardware, but see below and draw your own conclusions.

I have three presario V6000's. So I am very motivated to find the resolution. When I called HP yesterday, they acted like they had never heard of this issue before. Very dissapointing (and yet, at the same time, strangely relieving) to find this thread. :(

Here is what I did.

I have one running vista and one running MCE xp. The XP machine is the first (and so far only) of the three to lose it's wireless mind. I swapped the HD from the vista machine to the XP machine, where the wireless had failed. Vista booted without issues, and when it came up, the wireless adapter was blue and I had full internet connectivity. I was ecstatic! I restarted a few more times, and each time, the wireless card worked.

I put the XP HD in the vista machine, and boom, no wireless.

I was hoping to get some good vibes from the vista to rub off on XP, but no such luck.

Swapping the hard drives back to their original cases, only resulted in the problem following the drive with XP on it. I.E. When the XP drive was placed back in the XP machine, the wireless stopped working. When the Vista drive went back in the vista machine, the wireless worked just fine.

I hope this sheds some more light on the issue. The only conclusion I can come to is the HD with XP installed on it is somehow interfering with proper wireless operation (????), or something got corrupted somewhere along the way on the XP HDA that has permanently disabled the wireless adapter. The XP HDA, the one that the wireless will not work with, is a toshiba, and the vista where the wireless does work regardless of what machine I put it in is a hitachi.

Just some more thoughts. I have also tried all of the above solutions, and none of them have worked for me.

Thanks,

Thomas

Alberto A Lacombe

Aug 19, 2007 16:44:09 GMT Unassigned

Hi Thomas!

Did you shut down your computer or just restarted?! The problem that I reported (when the card becomes ready) is during the shut down procedure... When you turn on the computer, the card is gone... When the card is present, you can restart (without shut down) and that it will work again...

Maleis

Aug 21, 2007 02:27:23 GMT Unassigned

I also think this is a software issue...

last Aug 5 i have installed the latest version of Broadcom (SP34152; 2006; 4.100.15.5)â¦as how shadowchemist has instructedâ¦. it worked the next day but after the restart the wireless was missing again...

i have done the same steps on Aug 7 and made the wireless working again on Aug 13 (I donât know why it didnât work right awayâ¦but few nights after installing SP34152 my wireless suddenly worked)...in the device manager the correct version of driver can be found...but after I turned off and turned on the pc on Aug 14 the wireless was missing again

this time i have viewed all the hidden devices in device manager (in device manager click view then click show hidden devices). the Broadcom 802.11b/g WLAN was there but the driver has been changed...driver date is 2001 and version is 5.1.2535.0

i have checked the c:\windows\setupapi.log and found out that at 2007/08/13 23:35:22, the correct driver for the WLAN (bcmwl5.sys / 4.100.15.5 / 2006) was successfully installed by the system. but at 2007/08/13 23:36:43, the system has installed the old driver (2001 version 5.1.2535.0) (during this time my wireless is still working with the 2006 driver maybe because the installation of the old driver requires a restart (or reboot) before it will run)....that is why when i turned off my laptop...and then the next night (Aug 14) when i turned it on the old driver was in device manager in hidden devices and my wireless was not working.

I donât know yet why this happened. Based on the log file, I have edited a file in the system to prevent the old driver from overwriting the 4.100.15.5 driver. But right now I am still waiting for my wireless to work again coz in my case, installing the 4.100.15.5 driver does not work for me right away.

geo_saleh

Aug 21, 2007 05:26:49 GMT Unassigned

I have the same problem with my laptop pavilion dv6284eu

I have two OS installd in my laptop.
I think the problem is from the BIOS becuse the card suddenly disappeared in windows and linux same time.

and some time its work but after first rebooting it disappear again.

I hope that HP make update for BIOS to solve this problem.

sorry for my weak English.

Michelle Connerty 2

Aug 21, 2007 13:06:55 GMT Unassigned

I got this email the other day, however I can't ship my unit to HP because they already have it... I am so mad I can't even begin to explain... so here it is.. will update when I get the POS back...

******************************************************************
URGENT SUPPORT NOTIFICATION FROM HP
******************************************************************

HP Limited Warranty Service Enhancement

HP has identified a hardware issue with certain HP Pavilion
dv6000, HP Pavilion dv9000 and Compaq Presario V6000 series
notebook PCs. You may be entitled to a free repair.

If you own one of these products, click on the link below for
additional details:
http://US-UrgentSupport.p08.com/u.d?7mffCvJpdUPrD4=0

HP Customer Care Support Team

******************************************************************

HP is committed to providing our customers with valuable support
information in a timely manner. This Urgent Support Notification
was sent to <e-mail address> because you registered with
HP or Compaq as a product owner and this message is critical to
your product ownership. HP prides itself in being customer
focused, quality driven and a company that customers can trust
and count on, and we apologize for any inconvenience.

HP is committed to respecting your privacy. For more
information, visit our privacy policy at:
http://US-UrgentSupport.p08.com/u.d?imffCvJpdUPrD9=10
or contact us at:
HP Privacy Mailbox, 20555 SH 249, MS 040307, Houston, TX 77070

Arthur Pelzmann

Aug 22, 2007 11:54:52 GMT Unassigned

Hi, i have exact the same problem with a brand new HP Pavilion dv6540eg , bought in germany some days ago...

I did not try the methods described by you guys (standby etc.), will do tonight at home, but i must point out it makes me nuts always to be forced to boot the laptop again after the connection gets lost. I use a fritzbox wlan router.

I have Vista Home Premium pre installed on the HP Pavilion dv6540eg .

the notebook itself works fantastic, fast an reliable under Vista, great ... only that damned Broadcom device but i need tht DSL connection!

..maybe i should do the pragmatic approach and buy a usb wlan device until HP fixes that problem...

Cheers
arthur

Ariel Cumigad

Aug 24, 2007 11:53:47 GMT Unassigned

Hello All! I received a "Critical Update from HP" the same day my notebook arrived at the repair center. There is a known issue with the dv6000/dv9000 notebook pcs:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&dlc=en&lc=en&cc=us

It does not mention the wireless card as a symptom, but this points to a motherboard or power supply issue. I imagine that disappearing hardware should be included as a symptom.

So if you're trying to get a refund, repair, or support on this issue, join the thousands of people who have purchased HPs "most popular" notebook PC.

jerry shenk

Aug 24, 2007 14:11:22 GMT Unassigned

Well, I'm having this same problem by my serial number is outside the "problem range". Mine is xxx644nnxx. I just got off the phone with HP. ..rather annoyed. No record of this problem. Laptop's gonna have to be mailed away for 2 weeks!

TravisInDistress

Aug 24, 2007 16:41:32 GMT Unassigned

Well, I guess I'm in the same boat with an HP Pavilion dv6000 bought from Sam's Club.

I'm on the phone right now. Waiting for a case manager now for 7 minutes and counting...

TravisInDistress

Aug 24, 2007 16:49:04 GMT Unassigned

Nice. After 12 minutes of waiting for case manager, I am informed that the case manager is not available. She wants me to give my contact information and let them call me back. I told her I wanted to speak to them on this phone conversation, so I'm holding again. Yay.

Ariel Cumigad

Aug 24, 2007 18:04:28 GMT Unassigned

Just an updated. Called the case manager line but tried a different extension -- 95. Told a guy named steven that I needed help and if there were any other escalation processes as I haven't been able to contact a case manager for the past week -- daily calls and voice mails, no call backs. He said that there is only one line, 94, and that their case load is high. I asked him if I'm basically screwed, he just said, 'Sorry for your inconvenience.'

This is pretty sad that there are so many of us, yet we're powerless.

TravisInDistress

Aug 24, 2007 19:54:25 GMT Unassigned

Hah, well it seems like many of you have had better luck than me.

I've been on the phone for 170 minutes over 5 calls and still cannot get ahold of a case manager.

The last person PROMISED that I would receive a call on Monday morning, and he even gave me a 30 minute window when I would receive a call. How sweet!

Blind32

Aug 24, 2007 22:24:19 GMT Unassigned

Well, an update for what I've done. Was on the phone for 3 hours with HP last week, was finally assigned a case manager after doubling my blood pressure and starting to sound violent. A box arrived the next day (8/16), I packed it up and sent the laptop out the next day. I got an email saying HP received the Laptop and were working diligently to fix and return it as soon as possible. Today I received an Email telling me they need to hold on to the laptop longer.

I visited the http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&dlc=en&lc=en&cc=us' website. It explains everything my laptop is doing. I wasn't even that worried about the wireless card showing up because I had already bought a USB wireless adapter but when the screen starts geeking out. Thatâs when something needs to be done. Unfortunately my serial number is not within the small, small scope of that service repair.

Giles A. Howard

Aug 25, 2007 04:29:10 GMT Unassigned

Update from over the sea (UK).
I have arranged for mine to be picked up on Wednesday, a nice chap phoned me yesterday to sort it out.
I wake up this morning, hit the power, all the lights come on, and no BIOS splash, nothing. Twenty minutes of removing and reinstalling the battery yielded a temporary fix, temporary enough till next boot.
This is definately motherboard related, and I advise anyone who is sending theirs off to put information detailing the problem, a link to this thread, and other things on paper and wedge it between the monitor and keyboard.
Peace out.

Blind32

Aug 25, 2007 11:04:36 GMT Unassigned

Giles A. Howard
That is exactly what mine started doing. You put it into words nicely.

Giles A. Howard

Aug 25, 2007 11:24:12 GMT Unassigned

Like I said, its the motherboard, but I'm unsure on whether the PSU is damaged too. Theoretically, a faulty PSU could be providing inadequate power for the wireless card at times, causing it to not be detected, and it could be now doing the same to the motherboard?
Just a thought from someone who isn't particularly used to hardware problems.

Branko P

Aug 25, 2007 18:23:45 GMT Unassigned

Does this problem with motherboard appear only on AMD computers, or on the Intel ones too?

Then, is there anybody with this problem who has any other WLAN Card, other than Broadcom?

Please anybody with Intel and/or Wlan card other than Broadcom, reply ASAP.

Thanks

kb2

Aug 25, 2007 18:31:18 GMT Unassigned

I've had it restart a few times (dv6113US). I checked on the device manager and made it show all hidden devices.The broadcom 802.1 adapter shows up as a greyed out device and the error message is that it is not connected.Do you think maybe the connection just fries?

I don't think thats the problem.I think more or less it has something to do with the motherboard itself.HP should issue some new motherboard drivers or something...Its definitely something along that area if you can manage to restart the wireless device through a few tricks(restart,uninstall,safemode etc.)

kb2

Aug 25, 2007 18:33:25 GMT Unassigned

At least I hope it has something to do with the motherboard (and therefore in my opinion be fixed via a driver).I cannot afford to send out the laptop as I start college in less than a week.What an excellent time for the wireless to just die...

TravisInDistress

Aug 26, 2007 08:52:14 GMT Unassigned

It's shocking how active this thread is, and HP is pretty much flat out ignoring it. When my case manager calls (if they call) should I argue until I get a different option other than wireless card replacement, or should I just take the replacement and call back when it doesn't work?

Giles A. Howard

Aug 26, 2007 11:27:19 GMT Unassigned

Push for it, as I didn't ask for an immediate replacement.
It seems, its down to some form of power issues, I can't boot now without being plugged into the mains.
To me, the wierd boot blank screen happened two weeks or so after the wireless card started behaving intermittently, so its not worth the wait.

TravisInDistress

Aug 27, 2007 10:31:33 GMT Unassigned

Hah, I'll push for it if I can even get a case manager! I have it recorded that the supervisor "promised" me a call. Still have not received the call, so now I've got to call back to battle just to speak with a case manager.... Up to 200 minutes now, and still no case manager.

Blind32

Aug 27, 2007 12:06:46 GMT Unassigned

Some tips I could give you are, do not allow them to put you on hold. If they say they are going to put you on hold, ask why they are putting you on hold, how long you will be on hold, and demand that they check back with you every 5 minutes. After they return from you being on hold, mention that you do not appreciate being put on hold for a simple issue such as <insert reason above>. Be persistent and confident. Tell them you do not have time to sit on tech support all day and that you need to get this issue resolved. They told me that they must first check to see if it is a software issue, if it is not, then it is narrowed down to a hardware issue and that is when I got a case manager. I basically told them that the laptop would not turn on, that got me transferred to a case manager and then I explained in detail the problem. Hope that helps.

TravisInDistress

Aug 27, 2007 12:57:01 GMT Unassigned

I've already been "assigned" a case manager, apparently multiple times, but they keep saying the case manager will call back.... and they aren't. I tried ext. 95 and found a nice guy from printer support, and he said that they're apparently very busy over in notebook support.

Being a student, it's hard to give them a definitive time to call, so I told them all day, and now I have to be rude to my professor and leave class in the middle if I get a call (I can only hope). I can definitely see why other people have been switching. And the battery life on the mac is insane, like 4 hours standard, and up to 8 if you watch your screen brightness.

Their printers are fantastic, and their support for them seems good too, so I will continue to buy their printers. This is the last computer I ever buy from them. It's a total disaster.

By the way, I'm also having trouble sometimes when the laptop attempts to come back from standby. It gets confused, and just locks up. the blue Quickplay buttons are lit, but the screen doesn't come back on and computer is unresponsive. It requires a cold reboot to get it working again. Anyone else seen this?

Blind32

Aug 27, 2007 13:27:39 GMT Unassigned

I have also had that problem coming back from standby. The entire system is unresponsive. When you hit the caps lock button, the light next to it will not switch from blue to red. Same with the button to turn off the touchpad. Only thing to do is hold down the power button for 5 secs or throw it against the wall (only kidding).

I am also a student, here in Florida studying Information Systems Technology. I am taking 5 classes this semester, 3 of which are strictly online classes, so having a functioning computer WITH internet is vital to my success. Further on in my computer career, I will definitely not use HP computers in any projects unless forced by upper management. One thing is for sure, before the next computer I purchase, I will google the heck out of it with the keyword "problem".

TravisInDistress

Aug 27, 2007 14:32:21 GMT Unassigned

Blind32,

Yeah, that's exactly what happens. Never thrown mine.... (would the warranty cover that? *grins mischievously*).

I also have online courses, and lucky for me my wife is sharing her laptop with me. There's one class I have that requires us to use our computers during the class, and I thought I got lucky because there were cat5 ports at every desk... but lo and behold, they disabled them when they installed wireless. Something about them being unnecessary. Apparently, they didn't consider HP laptops on that decision!

thomas borjon

Aug 27, 2007 15:43:36 GMT Unassigned

Im going to state once again that it is not a hardware problem. I have three of these and have been swapping parts like crazy for the past three days.

I have three presario V6000 laptops, named A, B and C.

The wireless is out on A. Active on B & C.

Forget C. It's mine, it's working, not touching it. A & B belong to my wife and daughter, respectively. They are fair game for experimentation. :)

Take the hard drive from unit B and place it in laptop A and vice-versa. The wireless works now in laptop A, and does not work in laptop b.

Swap wireless cards between laptops A & B.

Wireless is still inactive on B and active on A.

Swap hard drives back to original cases, but leave wireless cards swapped. Wireless inactive on laptop A and active on laptop B.

I think this provides pretty definitive proof that it is not hardware related. Both the motherboard and the wireless card were swapped at different times, and the problem always follows the hard drive.

Anyone know how to wipe the ESCD/DMI/PNP data? Does anyone know if it is stored in a file on the computer, and if so where?

These are my humble opinions and I reserve the right to change them to match future conclusions if they are different than the conclusions I have drawn here. :)

Free advice is worth what you pay for it.

Thomas

Giles A. Howard

Aug 27, 2007 16:38:11 GMT Unassigned

Just one flaw in your argument there, that is that I went as far as formatting the hard drive four times in a row without installing anything on it in between each wipe, before installing Vista again, the same intermittent problem kept popping up after a few reboots. I reckon its power supply related, perhaps the hard drive is sapping too much or something?
Its possible, considering how much juice these machines can drain, maybe the wireless card gets overlooked on startup?

rex trebat

Aug 28, 2007 10:25:27 GMT Unassigned

I have posted to this forum before with similar experiences as all of you regarding the mysterious vanishing wireless card. I did not call HP because of all your bad experiences and simply bought a USB dongle Wireless card. After about 3 months of doing this, I started having strange problems with my USB dongle as well. The device stops functioning abruptly and then Windows stops auto-detecting the device when pulled out and plugged back in. This is the kind of erratic behavior one first observed even with the Broadcom built-in Wireless card.

It is disappointing how a computer that I have had for only 8 months now is falling apart when (like many other people on this forum) I have had several Toshibas and Dells over the years and I have never experienced anything as appalling as this. I suspect that there is something fundamentally wrong with the MoBo (possibly, power related) that HP is unwilling to fess up to.

I finally capitulated and spent an hour with HP last night. I pointed the service agent to this forum. She was extremely wishy-washy about the whole thing and said different things at different points of time - like, she had not heard about this problem before and later, she has come across it many times! Of course, after I told her that the standard things did not work - reinstalling drivers, system restore, taking out and putting back the card etc., she said that she would send me a new card. I refused that option saying that it does not work as so many people have said already. So, she is sending me a box to send in the computer. Let us see how it goes.

TravisInDistress

Aug 28, 2007 14:49:18 GMT Unassigned

I've finally gotten a case manager, Debbie Bob. I had to go into the desktop line (which was instantly picked up) and have that nice guy find her. She said she didn't have a chance to call me, but apparently she was available when the guy from Desktops found her, as I was able to speak with her right then.

Honestly, people, this line is so busy right now, I think they are having LOTS of problems like this, and are refusing to admit it, because the overloaded case manager lines aren't a loss to HP, but a recall is.

I fought for the option of replacement, but she said that since my laptop didn't have any "history" with them, that they had to get it, run tests, and try to fix it before she would even give me that option. I'm supposed to get a box to ship it out in today.

I think I'm going to have to extend my warranty just to have them fix the problem when it reoccurs, or maybe I can get a replacement here before December.... we'll see.

Blind32

Aug 28, 2007 19:43:40 GMT Unassigned

My warrenty is about to expire. They were pushing me to renew it before they said they were going to have me ship it back in for repair. The way I understand it is, when I get it back, I will have 90 days (3 months) repair warrenty, that if anything is wrong, I will be able to send it back. If something is wrong and I send it back, then they send it back to me "fixed", I will have another 90 days.

I decided not to renew and hope that if anything goes wrong, it will be within those 90 days. You can be sure that my computer is going to be put to the test during those 3 months.

Susan Kitchin

Aug 29, 2007 02:24:12 GMT Unassigned

The other computer in my house is having the exact same problem. It shows no wireless devices. First I ran through it with Compaq who concluded "your wireless software is no longer on your computer". They referred me to my ISP who also concluded that "the wireless software has disappeared". All that after Recovery PC and System Reset did nothing. It appears we need to send the computer to HP for a new mainboard, is this correct? Why don't they do a recall? How do we get the address and shipping information to send it in for recall? Why is it that so many people are having so many problems? HELP. Thanks.

Giles A. Howard

Aug 29, 2007 05:17:02 GMT Unassigned

Mine went off this morning, as arranged, hopefully the UK support will be more productive than the US support that people seem to be complaining about a lot in here.

They *will* recall these, trust me, we've just got to keep pushing.

By the way, with a recall, does it matter if its out of warranty?

Kurtis Lindsey

Aug 29, 2007 13:14:54 GMT Unassigned

My 6 month old Compaq Presario v6000 is doing the exact same thing mentioned so many times before in this thread...and based on the reports, I am afraid to contact technical support as I see it is a waste of my time.

Pagin Renaud

Aug 30, 2007 07:46:11 GMT Unassigned

Hello,

My DV6000 Euro ( brought in belgium ) started to make the same behavour.
No more Wireless device available.
I try some tricks above and nothing worked so far to recover the missing device.
I start to be lazy about HP and their support !!

regards

Pagin Renaud

Aug 30, 2007 08:31:15 GMT Unassigned

Hello,

So for people those lost the Wireless device, this is not related to OS because i try :

Linux Ubuntu -> No more broadcom detected
Vista Home premium ( OEM ) -> No more detected

But the strange things is seems Bios / Hardware has a mismatch

If the technical center can explain me this :

----------------------------------------------
IRQARB : le BIOS ACP ne contient pas un IRQ pour le pÃ©riphÃ©rique dans le connecteur PCI 2, fonction 0. Contactez le fabricant de votre ordinateur pour une assistance technique.
----------------------------------------------

Seems my Wireless device disappear since this message has been added in my Event logger ( System ).

All people who lost their Wireless Device, can they check if they get the same message ;-)

So now HP Fix your hardware by software or Bios Update but make it quick for your users.....

Regards

Royster

Aug 30, 2007 10:37:48 GMT Unassigned

Hi

I just experienced the Wifi disappearing never to return on my dv9074ea (AMD). Im running Vista Home Premium. I followed shadowchemist's instructions in this thread dated May 31, and... YES IT WORKED! :)

I'm also reposting it here but have added some info myself:

1) Restart the computer and enter into Safe Mode.

2) Uninstall the wireless driver from Control Panel. XP=(Add Remove / Programs) VISTA=(Programs and Features)

3) Goto Program Files in your C drive and look for the Broadcom folder and delete it. Make sure that you remove it from the Recycle Bin too. Also you should have the latest version of the driver. (Broadcom 4.100.15.5) The HP website has this available (sp34152.exe). [Get the driver downloaded on your computer before doing any of these steps] In the SWSetup folder there should be a folder named WLAN delete all the files in there and replace it (copy and paste) the Broadcom files that you downloaded.

4) Restart the computer and enter into Safe Mode again.

5) Reinstall the driver. Check in Device Manager to see if the driver is there. If not then restart the computer and enter in Safe Mode again. The computer should see the wireless driver now. NB! if u still can't find the broadcom in the device manager, it's not that important, but make sure that you can see the broadcom in the list from Control Panel. XP=(Add Remove / Programs) VISTA=(Programs and Features)

6) In the C:\Program Files\Broadcom there would be several system and configuration files. Right click on each of them and make the files Read-Only and click OK. The computer is going to give you an error. Ignore it and click on Cancel. Go back to the properties and you will see that the files are now Read-Only. Also goto C:\Windows\system32\drivers and look for a file named bcmwl5.sys and right click on the file and goto properties and make that file Read-Only.

7) Restart the computer and enter the computer in normal mode. The wireless driver should be installed and in the device manager and working 100%.

8) NB! If it's not there,follow the procedure below to have XP or Vista to finally install it, and after that it should be running ok.

Now disable WLAN manually (switch off using the WiFi button).
3. Force Standby (close the case and wait until all lights after off, which may take some seconds).
4. Switch on the WLAN button again.
5. Afterwards (not before) open the case again and press some button in order to wake up the notebook again.Drivers will be installed & WLAN will be back.

Using the process as described by akl

Royster

Aug 30, 2007 10:46:49 GMT Unassigned

About my last posting, note that each DV computer probably has it's unique SP driver which can be found on the support and drivers pages here on the hp pages. I used the SP34488 for my dv9074ea, but followed the process as shadowchemist suggested in his post.

rex trebat

Aug 30, 2007 11:13:29 GMT Unassigned

Shadowchemist's solution works well but after restarting / hibernating a couple of times, you are back to square one. It strongly makes you believe that the problem is software and not hardware related.

Oscar Delgado

Aug 30, 2007 11:18:47 GMT Unassigned

Hi all. Same problem here, I own a dv6058ea. Wireless started to vanish randomly a month ago and two weeks later it died. The "remove battery, unplug for 15 minutes, boot..." trick seemed to work but after a couple of reboots it died again, this time definitively.

So, after carefully reading this thread, which I'm pretty sure HP is taking into account, here are my thoughts:

1.- It is for sure software related. Swapping hardware seems to bring wireless cards to life so there's nothing wrong with hardware. I'm 99% sure it has to do with how BIOS, power driver or whatever deals with powering devices, and at some point through laptop's life it decides for some reason to "kill" wireless card. I'd also say the laptop recalls to keep it shut down via some "mark" in the MoBo so swapping it seems to (temporarily?) fix the issue. If I'm right, I wouldn't be surprised to see some other devices die as time goes by. A BIOS update maybe could fix it. And I find it really suspicious HP's behaviour regarding this. No BIOS updates for ages, drivers retired from their web...

2.- I *absolutely do not* want to suffer HP's support service. Less than two months after buying my laptop, screen died. After some tests, I was pretty sure it was screen backlight. I opened a case with HP, and after one week of additional tests they took it away to check it for themselves. I only had it back more than two months later, after several calls, very hard mails and lots of frustation. They told me they replaced backlight part. They also sent me an mp3 player apologyzing for the delay. So I found myself with a laptop bought almost five months ago that had spent less than two months home, an mp3 player.
3.- This is not going to happen, but HP should contact everyone affected, take away his/her laptop and refund affected people. Ignoring the issue, and even fixing it, has no use at this point.
4.- About ignoring the issue. I have the feeling HP is aware of this. They are trying to deal with it but they don't seem to know how to. I've been a technical support engineer for some other major hardware vendors and have never seen something like this. They are making us loose time, money and confidence in them and we only get silence and the feeling they don't know what's happening.

My warranty expires soon. I'm sitting here in front of a red light which should be blue. I'm not very wireless dependant but I want it working. Or better, I want my money back. I have only one strength and I'm going to use it.
Kind regards to everybody dealing with vanishing wireless cards.

Oscar Delgado

Aug 30, 2007 22:12:49 GMT Unassigned

Guess what?. I've just rebooted my laptop and wireless works... A pretty blue light shines my whole working room. Now I don't know what to do: should I left it powered up forever?. I'm afraid to shut it down...

richard1k

Aug 31, 2007 22:18:42 GMT Unassigned

I also have wireless adapter (broadcom) working problem. I also couldn't download BIOS. Today I found there is new BIOS file at http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=ca&dlc=en&product=3289680&lang=en

BIOS: WinFlash for HP Notebook System BIOS (for Notebooks with AMD processors) - Microsoft Windows/Vista-Based
Dated: 07-2007 ; Version: F.3A ; Size: 3.16M

Have anybody tried it?

Royster

Sep 1, 2007 04:28:53 GMT Unassigned

Hi again.

That new bios diden't do any difference on my dv9074ea. The wireless blue light still shines but only the bluetooth works. No broadcom stuff in device manager under network.

But i've found something that would be interesting to compare with you all. A statement from HP:
"HP has identified a hardware issue with certain HP Pavilion dv6000, HP Pavilion dv9000 and Compaq Presario V6000 series notebook PCs" http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&cc=us&lc=en&dlc=en&dlc=en&lang=en

my dv9074ea falls within the serial number ranges and i wonder if you all could as well to see if you also have one within a serial number range that is mentioned in that link. Then we could compare here in the thread. They don't mention the wireless issue, but maybe it should be. well anyway's my dv9074ea is within the ranges mentioned and im considering sending it in for replacing the mb and maybe also the wireless part if they agree with that.

Royster

Sep 1, 2007 05:34:15 GMT Unassigned

Pagin Renaud, you mentioned the event viewer logging an acpi bios irq error. That is interesting cause my vista home premium logs the same thing.. here is what i get in my event viewer log after windows is started. i get three Event 6,ACPI errors all logged within the same second. they are as pasted below:

Event 6,ACPI

IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 2, function 0. Please contact your system vendor for technical assistance.

Event 6,ACPI

IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 3, function 0. Please contact your system vendor for technical assistance.

Event 6,ACPI

IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 4, function 0. Please contact your system vendor for technical assistance.

if i get my wireless to work again for a while i will go and see if these errors are not there when the wireless is detected.

dropby23

Sep 2, 2007 08:17:10 GMT Unassigned

After 1 year my wireless also disappered why hp just ignoring this thread i couldnt understand

TaC

Sep 2, 2007 18:27:46 GMT Unassigned

I have fixed the problem but I don't know how...
my wireless card was missing for two months, I was completely pissed
I 'll tell you everything I did with the laptop (dv6105us)

installed new bios F.3A
I took out the hard drive (seagate momentus 80gb 5200rpm) then I replaced my playstation 3 hard drive with the laptop HDD .. go to system setting complete format , It took 6 hours maybe a bit more.....then put back the HDD to the laptop, reset bios by taking the RTC battery out and back after 15 minutes
turned on the system and it showed a warning "system file corrupted or bad format" so It recommended me to format quick using the restore DVD ....then installed windows....
and nothing happens so far, the wireless card still missing....I have installed all the updates from HP update software....restart and nothing..still missing.....but the laptop was really HOT.. so I used a thermaltake cooling notebook cooling pad and left the thing cooling for a while (idle)...disabled the power saving on the nVidia networking controller before restarting it.
then restarted the laptop on SAFE MODE
and go to the device manager and surprise the broadcom wireless card was listed on network adapters...installed the driver last one from HP.com and changed all files to READ ONLY the disabled the power saving on the wireless card
then restarted on normal mode
and thats all....after to months it works again .... I have turned off and restarted the system like ten time after all that and it works fine so far

VNixon

Sep 3, 2007 00:08:16 GMT Unassigned

dv6000
AMD X2 64
Vista Home Premium

And here I thought I had some simple driver problem that would be solved with a simple download. After reading this forum I know that my story is not new. Suddenly my Broadcom WLAN Network Adapter no longer is displayed in my device manager. I've downloaded and installed the latest driver (which I later found on my computer)with no success. When I run winaudit.exe (third party software)it reports the second network device as a Broadcom 802.11 b/g WLAN adapter as expected.

I have the on/off WLAN switch in front of the notebook...what position (left/right) is on (my light does not change color either way)?

Miriam Chis

Sep 3, 2007 00:18:10 GMT Unassigned

<<HP has identified a hardware issue with certain HP Pavilion dv6000, HP Pavilion dv9000 and Compaq Presario V6000 series notebook PCs" http://h10025.www1.hp.com/ewfrf/wc/genericDocum
ent?docname=c01087277&cc=us&lc=en&dlc=en&d
lc=en&lang=en

my dv9074ea falls within the serial number ranges and i wonder if you all could as well to see if you also have one within a serial number range that is mentioned in that link.>>

I did checked my SN and mine it's out of range, too [xx637xx instead of range xxx625xxxx - xxx636xxxx]
I had my laptop repaired [mbd replaced] like a 5 weeks ago and it still works well.

BaW

Sep 3, 2007 11:51:01 GMT Unassigned

well guys i am another person that has the same problem alto i had windows vista HATED it so i reformated into windows xp pro sp2, and it worked fine untill the 3rd reboot then the wireless card is GONE. I have the dv6000 AKA dv6258se and this POS doesnt even let me on the wireless internet.
tryed everything reinstall drivers, reformat again install only the wireless driver nope nothing works

Kyte

Sep 3, 2007 17:25:00 GMT Unassigned

Greetings from Finland!

Guess what? I am having the same issue with my DV6000. I checked out the XP Event Log and I also have the error on 12.8.2007: "Broadcom 802.11a/b/g WLAN disappeared from the system..."

Maybe I try to call to Finnish HP support if they have balls to confront this problem and give some answers.

BaW

Sep 4, 2007 00:15:37 GMT Unassigned

ya i got it to work today, went into safe mode uninstall, restart safe mode, install driver, restart safe mode, check to see if its there, restart normal and it worked, untill the computer went to sleep mode, it say that the wireless had an error, so i restarted the computer and guess what no more wireless card!

richard1k

Sep 4, 2007 08:26:46 GMT Unassigned

I also have wireless adapter (broadcom) working problem. HP technical support recommended me to download and install a new F38 BIOS from their web page. Unfortunitely the new BIOS file wasn't there and it is not there even today, so nobody could download it, even them.

Couple days ago I found they put there even newer BIOS F.3A file on their page ( at http://h10025.www1.hp.com/ew
frf/wc/softwareList?os=228&lc
=en&cc=ca&dlc=en&product=3
289680&lang=en )

BIOS: WinFlash for HP Notebook System BIOS (for Notebooks with AMD processors) - Microsoft Windows/Vista-Based
Dated: 07-2007 ; Version: F.3A ; Size: 3.16M

Maybe this newest BIOS solves the problem.
Have anybody tried it?

richard1k

Sep 4, 2007 08:37:41 GMT Unassigned

P.s.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=ca&dlc=en&product=3289680&lang=en )
link does not work directly because The HP system adds spaces between automatically. To make it working you have to
- copy it,
- then paste it to notepad,
- put whole string together (delete spaces and <ENTER> invisible characters,
- copy modified string,
-paste it into address place on your browser

TravisInDistress

Sep 4, 2007 15:15:52 GMT Unassigned

I got my laptop back today. Powered it up, and wireless is working. They said they replaced the System Board.

I have a warranty until December, so I am going to put it through some good tests before then.

I'll keep you guys updated.

PS - I have not been able to get ahold of a case manager for over a week (and they NEVER return calls). Anyone else having trouble?

thomas borjon

Sep 5, 2007 11:39:03 GMT Unassigned

I have noticed that several key registry entries are not present after installing the software on a clean XP install. Specifially, the one that installs the system level driver, the bcm*.sys file.

Can someone else who has a technical background please replicate this and see if you get the same results? I know it's a lot to ask....

BaW

Sep 5, 2007 14:53:46 GMT Unassigned

Vista had problems with the wireless so i went down to win xp, loved it omfg the computer was so much faster. dude i been fixing computer probally alot longer then you have. KEY WORD fixed them.

this wireless has to do something with the mobo because there is no way its software. because the computer doesnt even know its inside the computer ...

thomas borjon

Sep 6, 2007 02:22:33 GMT Unassigned

BaW,
See my previous posts. It cannot possibly be hardware unless it is the hard drive itself.

At least, as it relates to my situation in particular.

Do you know where the ESCD/PNP data is? Anyone from HP? Can you give us some tool to erase the ESCD/PNP data? Can you tell us what we need to delete (in the registry or wherever) to have windows rebuild it's copy of the ESCD/PNP data? Can we verify the ESCD/PNP data windows has against what is in the BIOS?

Thanks

foo-dv6000

Sep 6, 2007 09:23:42 GMT Unassigned

Hello folks. i got the same problem with wlan.
my laptop is dv6000(dv6158eu) wlan(broadcom).

The problem is like this:
First you start loosing the wireless connection(after suspend/boot). after reboot the wlan is detected again.
In next Day or so the problem appears again. this time you need several reboot's to get wlan detected.
Now it's getting progressive worst and worst. Soon the whole wlan disappears. randomly it my show up.
Does this sound familiar ?

My dv6000 is bought in 2006 december. Motherboard was replaced in january 2007.
It was the power light flicker but nothing happend problem as many other has have.
9 months has passed and the wlan problem has arrived.

I'm using freebsd and ubuntu OS. This is not a software issue & neither it's not a bios issue.
Last time i took month to get a motherboard replaced. let's see how long does it takes this time.
I will post again when i manage to get contact with hp-service & get the laptop fixed -- again.

Here is instructions how to check if you got hardware or software problem:

before you begin:
1. remove battery + power cord.
2. remove wlan card & reinsert it.
3. start your laptop.

Linux based systems (you can also use live cd's):
open terminal.
Type: iwconfig ==> if all ok .you should see: wlan0 IEEE 802.11b ESSID ...
Type: lspci ==>it gives you a list of all pci devices.
You should see: 0X:00.0 Network controller: Broadcom Corporation Unknown device 43xx
if no luck:
Type: sudo lshw|less . and if still nothing related to wlan ==>you got hardware problem.

Alternative methods:
kde:launch kinfocenter or gnome:launch device manager(hal-device-manager).
kinfocenter: see under pci(express)
device-manger: (selected advanced tab. One by one check the hardware list through)
You should see: wireless ,wlan,802.11 or vendor name(broadcom) somewhere in the list.
If you don't see you wlan card in list ==> you got a hardware problem.

Windows(2000 or later)
1. Go to the device manager (control panel->admin...tools->computer management(devmgmt.msc)
1. See under "network adapaters". if all ok wlan card should be seen in list.
1. If there is unknown device in "network adapaters". is wlan? ==>reinstall wlan drivers.

2. If still nothing releated to wlan see under "other devices". is there any unknown devices(PCI)?
2. if you have found unknown device that "feels like wlan. Right click update drivers.

3. If still nothing releated to wlan.
3. Take pen and paper or notepad. write down all unknown devices into it(in other devices).
3. Shutdown laptop & remove power cord + battery then remove wlan card.
3. start again(without wlan card).
3. Go to device manager and compare the "unknown devices" against you notes.
if you don't see any differences ==>you got hardware problem.
If there is one "unknown device" less than with wlan card ==>it's likely that you have a driver problem.

4. shutdown laptop & remove power then reinsert wlan card.
if still nothing ==>call hp -service you got broken hardware(motherboard or wlan).

offtopic:
btw. bios versions F.38(F.3A) contains tons of bugs. if hp service-guy recommended you to upgrade. don't.
You can also point this thread to the hp-service folks & point you have done the test above.

This wlan problem has nothing todo with bios bugs(it can't be fixed by bios upgrade).
You did have working wlan for months didn't you? so it's not a bug in bios.

For those of you who complain the acpi,apic and irq problems.
These are the other known bugs in dv6000 serie and not related to wlan problem.
google:dv6000 acpi.

TravisInDistress

Sep 6, 2007 13:01:47 GMT Unassigned

Thomas,

This *IS* a hardware issue. I'm not trying to be bossy, but your logic is faulty. Just because changing a hard drive out changes the problem you're assuming it's software.

The only way to determine if it is software is to put the laptop back to the original state (before the problem). How do you do that? Destructive restore.

The problem is more likely in the mainboard, where it communicates with the wireless, and the power, and the screen, and the hard drive, etc. When you're changing the hard drive, you're changing the computer's hardware configuration, which shows that it is actually a hardware issue. If you want to prove your point, reinstall the OS on the exact same hardware.

ON A SIDE NOTE, I got my laptop back... the wireless is working, kind of. It still seems a little limpy, but now, I have a total of 5 new deep scratches, my f8 key is broken, and my laptop has about 1/2 the battery life before I sent it off. Good thing HP "fixed" my laptop, huh?

Charles Hart Enzer, M.D.

Sep 6, 2007 16:43:41 GMT Unassigned

Bad and Good News.

My Case Manager, Susan L did not respond for 3 days to my call and email.

Today, Laura ? called and said that Susan L was leaving. Laura claimed to be familiar with my case.

She did not know about the email and was wrong about the time left on warranty.

She said the repair shop that had my Pavilion dv6105us had many complaints and was now closed.

She offered to send me another Laptop.

I declined ANY of the dv6000 series.

She asked whether I wanted an OS of Vista or XP.

Hearing that Vista has problems with Wireless, I chose XP Professional.

She said I will receive in 2 weeks a Compaq Presario V6000TX.

http://tinyurl.com/2pwyqp

I'll keep us posted.

Daveja Vu

Sep 6, 2007 18:03:53 GMT Unassigned

Hmmm, I have the exact same problem. I was happily gaming online one day and my connection just dropped. Turns out my wireless card disappeared from my system. If I go into save mode, uninstall the broadcom wireless from add/remove programs, delete the broadcom folder from program files folder, reboot back into safe mode, re-install the new wlan driver from HP website, reboot back into safe mode it works. I can log off, switch users, reboot back into safe mode all day long and my wlan connection is solid. (indicating hardware is good, so I thought?) I go into normal windows mode for the first time after correcting the problem in safe mode and all is well... until I reboot back into normal windows mode again or hibernate. Then the process repeats itself, no more wlan.
Re-installing from recovery discs does not seem to do anything. Since this is an ongoing problem and some people have had their hardware returned only to have it break again I ask... has anyone else tried a different mini pci express wlan card? Something that is not broadcom chipset? I know there are a couple of other mini pci express cards with different chipsets like gigabyte or intel. Maybe these would work better or solve possible developing compatibility issues? I am not sure but if someone has tried something other than broadcom and they still exhibit the same problem please let me know cause I am contemplating trying a different wlan chipset card.

Nat1

Sep 9, 2007 21:30:26 GMT Unassigned

I bought my computer 8 months ago and now the wireless card can no longer be found. I spent hours on the phone with HP technical support and they are not helpful. I sent my computer back on August 14th to get repaired and I still don't have it back. I was originally told that it would be sent back by August 24th than they changed the date to Sept. 11th. Why does it take so long? Everytime I call I get a differenct response. Once they told me that the didn't have the part to fix my computer and that it was on backorder for sveral weeks. How can a company the size of HP not have any replacement parts?

sbeamers

Sep 10, 2007 11:41:06 GMT Unassigned

About a month ago I experienced this wireless problem and posted on this forum. Since that time I had purchased a Linksys wireless usb and it worked for a while until this weekend. Verizon DSL had problems over the weekend in my area and I lost internet access for a day or two. Now it appears that both my wireless usb, my internal wireless, and my wireless router are screwed. Can this be an unknown virus sweeping through? Thoughts? Could it be that Verizon did something to restore their service but their fix isn't completely solving the problem?

richard1k

Sep 10, 2007 12:09:08 GMT Unassigned

Have ANYBODY MAILED HP about this and other threads in the forum?

(I have the same wireless Broadcom WLAN problem with my HP dv9010ca notebook)

Maybe we should talk to Broadcom too.

rex trebat

Sep 10, 2007 15:11:05 GMT Unassigned

I have posted earlier about this problem and the subsequent problems with my USB based wireless card. I sent in my laptop and received it back fairly promptly last week. The issue has been resolved with the MoBo replacement and has not resurfaced yet. However, I am keeping my fingers crossed and also closely watching this forum for your experiences.

Dimitri Fernando

Sep 10, 2007 18:51:54 GMT Unassigned

I just emailed CEO, hopefully his secretary, or mail reader, will let him know of the problem.

Kyte

Sep 12, 2007 03:33:44 GMT Unassigned

My WLAN-card came back but was gone after first restart. I finally called to HP's Finnish support.

The only thing the support guy asked was "Is the WLAN-switch working?" I said that it is not and then he said that the problem must be in BIOS.

Now I have to send my laptop to technical support and they will fix it there. It seems like resolving this problem is easier here in Finland, huh...

krashleen

Sep 13, 2007 03:16:32 GMT Unassigned

Oh great. I had a problem with my Compaq, and this HPDV6000 is the replacement they sent me.
I had Susan L for my case manager, I *believe* that my replacement isn't close to the same value that I lost when HP couldn't repair my Compaq.
And now this. I don't have this problem, but I am keeping this link to know if I do develop this problem.
thanks and best of luck to all .
K

Marc Seecharan

Sep 13, 2007 07:13:14 GMT Unassigned

did anyone notice if their hotkeys lose functionality sometime before all this madness starts happening?
received my dv9000z back from repair, everything working fine..... EXCEPT the hotkeys... can live with that though.
purchased another year warranty just because i expect that i'm going to have this issue crop up again.
i believe this might be a heat issue; realised that the broadcom card is located very close to the graphics adapter which gets reaal hott. I use a cooling pad at all times now.
i also received my system back from repair with a DEEP DENT in the nice shiny black imprint finish of the lcd back plate.

Hadley

Sep 13, 2007 10:25:41 GMT Unassigned

Well, look at this forum (included link) and have had a reply back with 24hrs saying they will send a courier and repair my laprop within 8-10 days... I would say they are crapping themselves that this issue will get out of hand and so are fixing them asap. Follow the advice re sending all info and a link to this forum and request it be fixed... I think buying another year's waranty would be a good idea too... it cost much??

M McGuire

Sep 15, 2007 12:03:23 GMT Unassigned

I bought an HP DV6253CL with Vista on Jan 31. Wireless card completely disappeared last Sunday night without warning. The light stayed orange in any position and the device was not in the device manager. I tried downloading & installed drivers from HP's site, BIOS update, etc.

I bought it from Costco, so took advanage of their Concierge service, but they had to contact HP. HP sent me a new wireless card which I installed this AM without success. The switch still stays orange, and the computer does not recognize the device.

Another call to Costco/HP, and after having me remove/reseat the card (which HAS to be seated properly or the screws won't line up -- DUH!) HP is having me send them the notebook so they can replace the connector. Will give an update in 5-6 business days.

Blind32

Sep 15, 2007 20:01:08 GMT Unassigned

Well good news on my end, received a call back from my case manager. They are building and shipping me a dv6500.

pope_jakob

Sep 17, 2007 12:04:59 GMT Unassigned

I have the exact same problem as most of you guys have with my dv2005ea with XP.

Have tried all sorts of things including a full system restore (HP support's idea)...

Suppose I should call them and punk them untill they relace my motherboard or give me a new laptop...

Sugar Bear

Sep 17, 2007 20:46:20 GMT Unassigned

+1 same wireless issue with Compaq V6000. After reading this thread I told my sister to contact HP support so she could send in her laptop to be fixed.

Yigit Arslan

Sep 18, 2007 03:25:37 GMT Unassigned

OK everyone listen:

This is a hardware/software problem, both. Thanks to Microsoft updates(about 73 updates with a new restore), Broadcom(a terrible driver), HP and nvdia. How to solve it is thanks to ShadowChemist basic.

Go to your LAN adapter(Nvdia network adapter driver from device manager and turn off the power saving setting)
1)Apply every step ShadowChemist described, very carefully. If you leave it like this, wireless is gonna be gone with the first stand by. So it means it is also a power issue.

2) Go to your broadcom wireless driver from device manager. And disable power saving from properties.

This had worked for me, now its the third day. I have done many restarts and many stand bys. It seems to be working perfectly.

Yigit Arslan

Sep 18, 2007 03:28:43 GMT Unassigned

Plus, the proof that it is a software issue is that;

I have restarted, but not installed the broadcom drivers when in safe mode, like more than 10 times. and each time windows was able to locate new hardware... So with each and every restart it was able to find the card working...

Yigit Arslan

Sep 18, 2007 03:38:44 GMT Unassigned

So certainly stand by is a big issue here. Disabling the power saving keeps you from losing the driver again. Most probably why this happens is we went to stand by mode while wireless was on or something like that at the beginning. It is for sure that there is a big problem here, and I believe it is beyond changing the motherboard. The confusion is that there is also another hardware issue with these computers(above listed in a link in the forum) but hp doesnt include the wireless adapter with that issue. What misled us was that some of us also had problems with the screen, display, and bios( all these again relate to the problem some of us have in the mainboard, but i can tell you that the wireless issue itself is a software issue. Some of us had the mobo and the wireless issue at the same time thats why we thought it was a hardware problems alone, but we ignored the ones telling that even the mobo was replaced, some time later the wireless problem persist. That's all i can say now, but a perfect clean removal of broadcom drivers in safe mode and reinstallation, followed by the power man. ssettings seeem to solve the issue. I highly recommend you to try this before sending your hp to service.

C Munro

Sep 18, 2007 19:23:48 GMT Unassigned

Yigit,

What settings in the broadcom driver properties do you change exactly? ShadowChemist's steps work for me every time, but I lose the wireless on restart or standby. Tried your power-saving trick, but still lost wireless on restart.

Yigit Arslan

Sep 19, 2007 01:23:40 GMT Unassigned

OK everyone, Today after applying the procedure I have shared with you above, I have also lost the wireless again. So I'm sending my computer back to Turkey, since HP USA told me they cannot do anything here. I will never ever purchase a HP product again, since I have spent lots of dollars for my wireless router recently and now I'm wired in my house again. I don't care procedure HP applies to my computer but the moment it is fixed, i will tell my parents to sell it in Turkey, and I'll purchase a different laptop. Also think about people that dont even use wireless or dont write to this forum, so we're not alone and there is like thousands of people unhappy with this. That was too much for me as both an MBA student and a working professional to handle, now I'm feeling like a computer technician...

Edwin Retana

Sep 19, 2007 16:19:17 GMT Unassigned

Hello, I'm one of the thousands of people with the same error.

I already try the ShadowChemist's solution, but it doesn't worked for me.
When i set ReadOnly the files on the Broadcom folder, the computer doesn't give me the error that is suppose to show.

And in the swsetup folder there is not a wlan folder. Only folders with the name of the drivers numbers (i.e. C:\SWSetup\SP34152A).

However, I did all the steps, but the wireless didn't work yet.

How can I force the computer to ask me for the files that I set Readonly?

Daveja Vu

Sep 19, 2007 16:26:00 GMT Unassigned

Ok folks, finally got my laptop back on time even tho I received a call telling me some part was on back order and wouldnt receive it for another week.
According to the repair notes the main board was replaced. After I inspected my system(took notes on my hardware before sending it back for CYA purposes) turns out the system board was NOT replaced, it still has the same serial number/ID as the old board. The difference is that the BIOS is now revision F.38 dated June 20, 2007 and My BIOS was F.19 dated Oct 3, 2006. The system seems to be working fine... for now. wonder if there was just some goofy bug with that BIOS revision. I know they didn't repair the motherboard because it costs too much to repair boards vs replacing them. I still have the same wireless card too.
So maybe someone else can try getting their hands on this BIOS revision before sending off to HP might save you some downtime.

edgar_tm

Sep 20, 2007 11:34:09 GMT Unassigned

hi,
i have the same problem on my dv6000 (dv6156eu) with a broadcom wireless card.
i also noticed that entering safe-mode and then back again can restore the wireless adapter, but only till next standby or restart. reseting the bios also helped temporarily.
i upgraded the bios to F.3A, as the customer service sugested but still nothing.

regards

starman

Sep 20, 2007 15:43:15 GMT Unassigned

Heads Up guys. HP has released a Broadcom wireless driver update SP36684A dated 8-15-2007. The problem it describes fixing is amber to blue timing, hibernate/standby issues and such. I have just loaded it and all seems to be running fine at the moment.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-53245-1&lc=en&cc=us&dlc=en&product=3210685&os=228&lang=en

I too had a motherboard replaced back in April to fix this very problem. Thinking all was fixed, the problemed returned yesterday...that being the wireless device vanished from the device list.

I'm still suspect at the moment but maybe HP has finally gotten a clue about this problem. Not leaving my USB wireless dongle at home just yet.

Ankit Bhatla

Sep 21, 2007 09:06:36 GMT Unassigned

the above method didnt work fr me. i got my motherboard replaced 2 weeks back following a system startup failure and no wlan adapter detection. wlan appeared back and worked perfectly fr a week and then it just dissapeared. i downloaded all the updates available including the latest driver released in august but to no success.

is HP taking notice of this serious problem??

C Munro

Sep 21, 2007 09:26:30 GMT Unassigned

After 3 weeks of the faulty wireless, my 8 month old dv6140ca is dead. It shut down permanently last night. Pressing the power button lights up all blue lights briefly, then it shuts off again. No screen, no hard drive, nothing.

Thus begins the hassle of dealing with HP customer support...

Giles A. Howard

Sep 21, 2007 12:04:34 GMT Unassigned

Just got my laptop back from HP.
All seems to be working fine, and they've even fixed a slight issue with the keyboard not being seated properly.
My BIOS is F.38, which is different to what it was before it went off.
Maybe they're using it in repair shops before everyone else gets to use it?
Either way, I'll post if I have any more issues.

Datagurut

Sep 21, 2007 17:22:40 GMT Unassigned

The solution is actually pretty simple:

When you finally give up putting your laptop into sleep mode, restarting and getting frustrated when your wireless deivce is no longer in the device list, do the following:

Open up your network connections from the control panel.

Disbale (don't delete) your LAN and 1394 connections (they should get a red X on them after they are disabled)

Restart the computer.

Now you have wireless and it works like a charm, right. Good.

If you need to use your LAN connection, feel free to enable it again from Netowrk Connections. I have not bothered to test if the wireless if always available if you enable your other adapters.

The reason this happens is a minor conflict. I am sure HP will come out with a small patch if they happen to notice this solution.

Happy WLANning.

Robert

Ankit Bhatla

Sep 21, 2007 18:02:29 GMT Unassigned

i tried the above method but it didnt work.

my wlan adapter is still not detected by my machine even aftr disabling the 1394 and lan connections.

ne_moose1

Sep 21, 2007 18:23:57 GMT Unassigned

C munro
Try removing your battery and replacing. Try running without your battery and then replacing. Worked for me.
Good Luch

Datagurut

Sep 22, 2007 10:15:08 GMT Unassigned

It should work. I have seen multiple fixes paricularily on dv6000 laptops. Especially on a 6013EA model the battery had to be removed to completly reset the adapters which were connected before.

Good luck =)

Robert

dissatisfied cust

Sep 22, 2007 13:39:11 GMT Unassigned

This is a well documented prob with this series of notebooks and if you do a search on the Internet you'll find lots and lots of unhappy and frustrated people. None of the fixes work and HP tech support is absolutely horrendous. I have wasted hours and hours troubleshooting this issue and dealing with HP's inept tech support to no avail. Replacing the WLAN card and MoBo do not even solve the issue. In addition, there are other well documented issues (Displays going black, continuous beeping noises, not starting, etc) that will most likely crop up over a short period of time from what I've researched. Unfortunately, these notebooks are crap and HP is doing nothing to recall/replace them. Even folks who's notebooks are still under warranty are having huge issues resolving this issue with HP. My warranty expired on my DV6000 a few weeks ago so now I am screwed and stuck with a 13 month old notebook that doesn't work correctly and will most likely have serious additional issues in the near future. I totally regret buying this pc and realize now that I've wasted a lot of money. Along with everyone else who bought this series of notebooks I am extremely dissatisfied with this product and HP's lack of support.

green1111

Sep 22, 2007 22:05:42 GMT Unassigned

Having recently purchased a dv6000 I am shocked at all the posts about things not working. Maybe I made a mistake.
I could not connect to my home wireless network using the hp 'setup a wireless network' wizard. I'm not sure this will help but no one else has mentioned it and it could be part of the problem. In 'Control Panel\Network and Sharing Center' in the left panel click on 'manage network connections'. Then right click on a connection and choose properties. Select TCP/IPv4 and click properties. Click Advanced and in Default Gateways add the IP address of your router. Sometimes this setting has disappeared and I have had to reenter it after the computer has been in suspend. I have no idea how to find your router IP if you don't know it, sorry. This isn't your internet IP assigned to you by your internet service provider. It's the IP assigned to the router by you or the router manufacturer.

Charles Hart Enzer, M.D.

Sep 23, 2007 01:17:43 GMT Unassigned

To find your Router:

Ignore the brackets

Open the CMD Window
[Start]
[Run]
Type [CMD]
Type [IpConfig / All | More

My Roouter requires in TCP/IP

[Obtain an IP address automatically]

[Obtain DNS server automatically

J Reed

Sep 23, 2007 10:21:44 GMT Unassigned

Guess I'm joining the club. My dv6000z is experiencing the exact same "vanishing wlan" problem. Worked fine for 4 months, now this. Been on two long phone calls with HP tech support. Tried various solutions described on this threat - safe mode, system restore, removing/reinstalling wlan card, the broadcom driver update just released. The problem just comes back. We could play with this stuff forever, what a waste of time. I believe it has to be hardware related. Next step for me is to send back to HP.

Dimitri Fernando

Sep 23, 2007 14:47:09 GMT Unassigned

DO NOT SEND YOUR COMPUTER BACK TO HP!!!!!! I have been waiting for my computer to be repaired for over a month now. There is absolutely no way around this. Just get an external usb wireless adapter or another brand computer. I have been on the phone with hp over 25 times for about 15 hours in total. They are absolutely worthless.

At the end of the chain of horrible tech support team is the case manager who is the only one who can grant you access to a replacement or an update on your repair status. I have been trying to reach two case managers for over 2 weeks both of whom said they would get back to me within 24 hours and who also have the same extension (peculiar. huh). Just dont bother sending it back unless you dont need it for a couple of months.

J Reed

Sep 23, 2007 16:57:44 GMT Unassigned

Thanks for the heads up on the repair time.
Has anyone at least figured out what notebook configuration is problematic? Is it just AMD processor/motherboard with Broadcom wireless? I want to know what to stay away from when I get a replacement!

Ankit Bhatla

Sep 24, 2007 08:08:40 GMT Unassigned

i think i have found the problem...

open system information from start -> program -> accessories -> system tools - > system information and click on system drivers under software environment.

u ll c broadcomm wireless network adapter there and further its status would be stopped. if you compare this with your nvidia n force chipset settings in system drivers u ll notice that it is started and is allowed to stop whereas broadcomm is not.

if anyone can give info on how to change these settings so that broadcomm can be started and allowed to stop then i think the problem will be solved.

Giles A. Howard

Sep 24, 2007 16:43:36 GMT Unassigned

My wireless is still working, but occasionally, my computer locks up after it connects to the network. Also, a few more issues have cropped up, which has really put me off HP. This laptop has been nothing but issues for me.

Braknglases07

Sep 24, 2007 20:21:15 GMT Unassigned

I have a temporary Solution to the problem that has worked everytime. Restart your computer and get into safemode. Once in safemode right click on my computer and go to the hardware tab and click on device manager. Then open the Network adapter and see if the Broadcom option is there. Right click, and then close the box and restart your computer normally. It it will work. I have had problems getting my computer into safe mode. So I got to the start menu and click RUN and enter in msconfig. Then click the boot tab and then click safeboot. and click ok and restart, but remember once in safe mode you must unclick safeboot once you have verified that the broadcom item is under the network adapters in your device manager....

Yes it is a royal pain in the ass. I love my computer other than this HUGE problem we are having... Why are the ingnoring our problem. all of us need to do something.....

Charles Hart Enzer, M.D.

Sep 24, 2007 23:32:13 GMT Unassigned

My Case Manager allowed there is a major problem with my Pavilion DV6105us.

She sent me a replacement Presario v6000tx and agreed with how I configured it with features.

She was courteous, friendly, reaching out.

Hopefully, she would tell you that I was courteous, friendly and patient.

I chose this particular laptop because it is the only one they now sell with XP Professional.

J Reed

Sep 25, 2007 07:53:58 GMT Unassigned

Ankit, I think you found a good clue under the System Information tool. But it is probably a symptom of the problem and not its source. I checked my other older HP laptop (which works fine by the way) and the SI settings are as you suggest they should be for the broadcom driver:

Started: Yes
State: Running
Accept Stop: Yes

Rick C

Sep 25, 2007 15:53:10 GMT Unassigned

Just wanted to offer my support for this continuing issue. I purchased a Compaq Presario V6000Z notebook approximately 1 year ago; the warranty recently expired. When I first got the notebook, wireless worked and..progressively got worse. Seemed software related..because it was so patchy. Thought I had fixed the problem at times through driver updates, etc. ..but there was never a permanent solution. Eventually..my wireless was entirely not operational..it did not disappear, but was always listed as "turned off" in the device manager; I was unable to activate it. Fortunately, I have not been dependent on wireless w/ this computer & when using it, I have always brought an ethernet cable with me.

Yesterday, I decided to take the time and try to get to the bottom of the issue. I updated the Broadcom WLAN driver to the 8-2007 6.20 version posted on the hp support website. Rebooted..& WLAN vanished! No sign of WLAN in HP Wireless Assistant, Device Manager, or in the Network Connections tab under Control Panel.

Took the following steps:
1) Updated again with Broadcom WLAN driver 8-207 6.2 version - successfully completed via manual execute..reboot..NO CHANGE
2) Updated HP wireless assistant to 4-2007 3.00F version posted on hp support website..reboot..NO CHANGE
3) Updated BIOS w/ Winflash for HP Notebook Sys BIOS - Microsoft Windows/Vista-Based 7-2007 F.3A per the suggestion of an online HP technician - NO CHANGE

It seemed strage to me that I could not at least regain visibility of my WLAN in Device Manager even after all these updates; I rolled back the WLAN driver to its original version using HP Recovery software..NO CHANGE.

I contacted another HP technician through online chat because I had a hunch that this was a recurring issue. The lady I spoke with said that this was NOT A RECURRING ISSUE (September 24/2007). I had a hunch it was..began searching for online forums through yahoo and google. And..I found you all..on an HP forum website. HELLO & ITS NICE TO MEET YOU ALL.

I am a devoted compaq customer. I currently own a separate Compaq notebook..a Presario V2000 series notebook - which has always operated beautifully for 1 year - & with which I am currently operating online wirelessly. The V6000 is also flawless..all except for the wireless. I still believe issues like these to be specific computer MODEL issues..not COMPANY issues. We have all had our bouts with specific computer models. I once owned a Dell Inspiron 8200..which after 1 year went blue-screen and required a $500 fix. Vowed never to buy a Dell again..maybe I was in the wrong..oh well.

From reading your posts, it seems even a complete motherboard replacement seems to still lead to the problem recurring. I certainly appreciate Shadowchemist's comments..& I hope HP will come up with a patch of some sort. If not..I'll be looking for a recall or Limited Service Warranty Enhancement. If these do not come..maybe I will have to change my perseptive on HP/Compaq products & customer service. Word of mouth is important..it affects people's own purchases as well as product referrals.

b thomas

Sep 25, 2007 16:12:29 GMT Unassigned

Maybe this is too simple, but could I just install a secondary, aftermarket wireless network card and forget about using the broadcom card?

darreng1000

Sep 26, 2007 05:02:39 GMT Unassigned

My wireless just disappeared at the weekend. My warrant ran out last week. I tried a few things from this board last night that didn't work.

Now, I really can't be bothered with all the hassle everyone else seems to have gone through with HP

If I buy a new USB Wireless Network Card, will that get me hooked up to the internet again?

Heather71

Sep 26, 2007 07:46:14 GMT Unassigned

I too lost my wireless this weekend, got new card overnighted, it came back for one second and then gone again when i rebooted.
I also want to know, what is the cheapest external card w/ usb or what do i look for to get this going again with out having to send it away to hp at this time? I have no clue what i am looking for and do not want to spend much more. Thanks!

Heather71

Sep 26, 2007 16:59:29 GMT Unassigned

Forget it, i got a linksys with adaptor...and it works for me to go wireless again. Sure is not fun w/ it sticking out the side of the laptop now. Plus I had to put $60.00 out for it;(

J Reed

Sep 26, 2007 19:07:45 GMT Unassigned

Well, the shipping box just arrived from HP. So now I have to backup all my data, music files, etc, and prepare to do without the laptop for a month. I just hope they can fix it. Like others, I'll try my best to determine what gets done (motherboard, BIOS, WLAN card, etc.) so that I can share the info with others.

noelb

Sep 28, 2007 08:12:06 GMT Unassigned

Wow this is a really bizarre problem. I now have the same issue. I have a Pavilion DV6125SE. Wireless worked fine for 10 months and then overnight the driver just vanished.

Device manager no longer shows the Broadcom WLAN device. If I viewn hidden devices in device manager, then I see some of the associated Broadcom miniport drivers like the "Deterministic network enhancer miniport" and "packet scheduler miniport". However the primary device driver is not loaded.

I went through chat support with HP and they had me flash the BIOS to the latest version and install the latest broadcom driver but it was a no go.

I have 2 identical laptops, so I even tried swapping the WLAN card from each but it still didn't work. I have tried the instructions in this thread about uninstalling in safe mode and reinstalling the latest driver but I made no difference. The new driver appears to install but never gets loaded.

One thing interesting I noticed is that is that on installing the new driver, the BCMWL5.SYS did NOT get copied to the Windows\system32\drivers directory. I even manually tried to install by right clicking the inf file in C:\Program Files\Broadcom\Broadcom 802.11\Driver but it didnt help.

It really looks like for some reason the hardware is not detected or the driver is refusing to load. I'm amazed that HP cannot diagnose and address this despite so many user reports.
I'm an experienced software dev and this sounds like a fundamental problem either with the driver itself or the hardware.

HP is sending a kit to return the machine for repair, something I wish I didn't have to do since it means days of reinstalling for me. And if they don't fix the fundamental issue a huge waste of time.

Thanks to all of you for sharing your experiences with this - its good to know that its been reproduced by several people.

victor m

Sep 28, 2007 14:47:59 GMT Unassigned

I too have the same problem BUT i have the hp dv2000.

I seem to have found what is the problem using a free program called serviwin, which handles services and drivers one can see that every now and then when the Broadcom wireless router stops working, i checked with this program and the BCM43xx which is the Broadcom 802.11 Network Adapter Driver is Stopped. I try to make it star again, but an error appears saying that, "this service can't be started because it is either disabled or there is no hardware related to it".

J Reed

Sep 30, 2007 15:59:39 GMT Unassigned

I was just browsing at Circuit City and noticed an HP dv6000 series latop that comes with Intel Core 2 Duo processor and Intel PRO/Wireless. Has anyone had the wireless problem with these? I am thinking the problem is unique to Broadcom-based wireless.

Mark Holle

Sep 30, 2007 19:41:12 GMT Unassigned

Add me to the list. My wireless adaptor started working intermittently about a week ago. If I hit F10 at startup, I noticed the network adaptor was set to disabled. If I enabled the adaptor, the blue light would turn on and I could connect to the internet. This no longer works. After contacting HP, they instructed me to reseat the wireless adaptor and reset the BIOS. Again, the blue light turned on and the wireless adaptor was recognized. But as soon as it went into suspend mode or I rebooted, the wireless adaptor was no longer recognized. I will be contacting HP once again today.

darryl parsons

Sep 30, 2007 21:28:48 GMT Unassigned

I'm having the same issue on my DV9000z. Everything was working fine till about two weeks ago when my wireless adaptor stopped being recognised.

If I start my computer in safe mode and apply the new drivers then the next time my computer starts up the wireless works fine. However if I close my computer down again and restart the network adaptor has dissapeared again.

Obviously this is not a hardware problem.

foo-dv6000

Oct 1, 2007 08:46:34 GMT Unassigned

My dv6000 arrived from service. The whole service process took 10 days.
Motherboard was replaced (exact problem was unknown).

Jack McDowell

Oct 1, 2007 11:22:48 GMT Unassigned

Hello, I have the same problem with a dv6110us, and am out of warranty.

Landon Kraemer

Oct 1, 2007 19:41:43 GMT Unassigned

Add me to the list. I have been experiencing this problem with my dv9310us for a week now. For what it's worth, device is disappearing in both Vista and OpenSuse 10.2.

Larry Kohut

Oct 2, 2007 00:04:00 GMT Unassigned

You can add a dv9010 to the list as well. This laptop was acquired 9 months ago and is now exhibiting the classic symptoms. The worst thing is that it was purchased in Canada, but given to my daughter who is now attending university in the Netherlands. The HP tech support guy I spoke with said it would have to be returned to Canada for repair. Given she cannot be without it, she'll likely just get an external card for now. Also, the guy I talked to did not acknowledge this as a problem, or this forum, but I will follow up on that.

I read through all the postings here with interest as I worked for HP for 26 years (now retired) in various organizations, including computer systems support. Over the years, I have seen class problems that really are corner case/combination type problems. Given the organizational structure and formal process within a large company like HP, it unfortunately takes a long time to work through the system and resolve these obscure issues. You are doing the right thing by referencing this forum whenever you communicate with HP.

I expect a final solution will be presented and encourage you to document your communication and demand a warranty fix (even if it's out of warranty) since it appears to be a class problem. Make sure you get a case number whenever you talk to someone.

Robin van Nooij

Oct 2, 2007 15:42:04 GMT Unassigned

I just joined the club with my DV6256eu.
System restore point in vista worked...for 2 minutes and then the device was gone again. But after a night and day standby it suddenly detected the device again. Until I had to restart the system after 10 minutes. Device was gone again.

I hope one of these solutions work.

Robin

Robin van Nooij

Oct 2, 2007 15:57:28 GMT Unassigned

strange,

I just booted vista in safe mode + networking, and the device works..

hmm

Michelle Connerty 2

Oct 2, 2007 16:37:16 GMT Unassigned

Just an update.. I sent my computer into HP via Best Buy on August 2, it is now October 2 and I have not heard a word from them. This is a example of poor customer service I have ever seen or experienced. !

Michelle

Jack McDowell

Oct 2, 2007 16:39:25 GMT Unassigned

The problem is definitely hardware related, and specifically related to the motherboard. I tried my wireless chip in my girlfriend's laptop and it worked, but hers did not work in mine, so the card is good, and the mobo is not.
If your wireless card just disappears and then reappears, it is most likely that your motherboard has a problem and the best thing would be to have it replaced before the warranty runs out, because motherboard problems have a tendency of getting worse with time, not better.

darryl parsons

Oct 2, 2007 16:47:56 GMT Unassigned

yeah Robin, mine is the same. If I reboot into safe and load the drivers the card is found and next time I start normally the wireless works. But as soon as I close down it disappears again.

I'm steering clear of all HP's from now on as well. I don't mind my computers having issues but it makes me wild when HP refuse to do anything about it.

Robin van Nooij

Oct 2, 2007 17:23:31 GMT Unassigned

After my safe boot, I restart vista in normal mode. Everything works fine. Just had the system in standby for over an hour and after that the wireless device is still detected. Hopefully it will be the same tomorrow.

Btw. my other laptop - HP nx9420 doesn't have any problems with wireless, but that's an intel pro/wireless. And LAN is Broadcom NetXtreme Gigabit ethernet.

Michelle Connerty 2

Oct 2, 2007 18:00:32 GMT Unassigned

Just a funny... HP just called me to find out how my servicing went... when I told her that I have not received the computer back to date, she was shocked and got off the phone as quickly as possible
Michelle

Robin van Nooij

Oct 3, 2007 02:37:14 GMT Unassigned

Okay, I started up my laptop this morning and my wireless device was still working. In safe mode I turned off the minimal power management of the device, maybe that's related to my issue. Ofcourse it may be different for others.

Robin van Nooij

Oct 3, 2007 15:13:59 GMT Unassigned

Just woke up my dv6256eu. No wireless device. The same story begins again. After a windows vista system restore the device starts working! After about 5 minutes while working with an active wireless device it suddenly disappears. So, not even related to shutdowns or sleeps.

Is there a solutions without returning the laptop to HP?

Andre A. Pinho

Oct 4, 2007 09:37:15 GMT Unassigned

Hi,

The same problem with a DV 6058 CL.....

It has started with the wireless, 1 month later the left speaker did not work and finally, one week later, the computer could not start â¦.

My warranty was not anymore valid, than I sent the Laptop to a Service Shop here in Germany. (No relation with HP).

There were some connection burned, which have been repaired. (The technical staff just told me that seem to be a battery problem).

But regarding the wireless, they tried everything possible, but no way. It just works sometimesâ¦..

And do you know what is very curious?! The WLAN just works when it is rainingâ¦..

StreetMagus

Oct 5, 2007 04:43:53 GMT Unassigned

Add another dv6110us to the list...I've never had this problem until 2 weeks ago, and since then I've tried tons of solutions, restored to factory settings today. Still, I haven't seen that blue light since it disappeared. Please, blue light, come back to me!!

Robin van Nooij

Oct 5, 2007 05:02:34 GMT Unassigned

yesterday my laptop returned from standby mode (earlier the orange light showed up), but it turned blue this time. And it stayed blue the whole session. I haven't tried to reboot it, because it will probably be orange again. aargh. The problems started about 2 weeks ago.

SandyC

Oct 5, 2007 09:08:16 GMT Unassigned

I am joining the club. Received a new wireless card from HP a week ago... I have tried all the steps listed here and all of them work once- or twice. I do not want to send my computer in for a new motherboard- the time it takes to back up data alone is maddening.

anyway, I just wanted to add my name to the list and hopefully someone here comes up with a solution. - even when I chatted with HP they said they knew this was a problem and their "team" was working on a solution and I could send my computer in to be fixed. I said "why would I send my computer in to be fixed if your "team" hasn't found a solution to the problem?".

ugh.

victor m

Oct 5, 2007 12:53:43 GMT Unassigned

ITS WORKING!!!!

I've shut down several times.

I've left my pc in hibernate like 15 times throughout i think more than 15 days.

I even force shut down the laptop

And the Broadcom Wireless Adapter is still working.

This is what i did.

Besides flashing the bios to an upgraded version and getting all the latests drivers i went to MSCONFIG and from there i shut down all the services that were not WINDOWS.

Even HPS. from there on everything works. I of course started some other services later on like AntiVirus and such, but i left the HPs off. Maybe thats the proglem, a conflict between them.

Julio-Br

Oct 6, 2007 15:04:20 GMT Unassigned

Hi all,

Add a HP Pavilion dv6208nr to the list. I bought it on February 2007. This week, after booting the computer into Vista, I was greeted by the now famous orange light and the incredible disappearing wi-fi.

The problem is hardware or firmware related. I booted into Linux (using the standard Ubuntu 7.04 kernel) and ran the "lspci" command, which lists the devices connected to the PCI bus. The Broadcom wireless adapter didn't show up. If it was just a driver problem, either in Windows or Linux, the adapter would show in the listing, as it did before.

I can't send the computer to HP because I live in Brazil.

Robin van Nooij

Oct 6, 2007 16:21:42 GMT Unassigned

Disabling all not microsoft services didn't solve my problem.

I also think it's a hardware or firmware related issue.

Jim Kruppa

Oct 6, 2007 17:06:38 GMT Unassigned

We purchased these computers with the expectation they would provide years of quality use.

Surely HP is aware of the scope of this problem. Based on reading these threads, I believe they know there is a design flaw and that the problem is realistically not fixable. They are hoping that by giving us the run-around we will just go away and live with it.

I need my computer. I use it everyday. I don't have the time or expertise to try the posted solutions, which don't appear to work consistently anyway. And I cant send it off and be without it for a month or whatever it takes only to have the problem re-occur after the warranty has expired.

It's not a $25 item that we can just throw away and buy another. We spent a lot of our hard earned money and we deserve better.

Jim

victor m

Oct 6, 2007 17:19:51 GMT Unassigned

Well your supposed to shut off everything EXCEPT windows services.

Everything is still working for me.

darryl parsons

Oct 7, 2007 18:39:16 GMT Unassigned

It's good that your solution worked for you Victor, unfortunetly it doesn't work on my machine. Still no wireless.

SandyC

Oct 7, 2007 20:18:01 GMT Unassigned

I tried that solution as well victor and it worked for the first bootup but wireless was gone again after the first hibernation.

I am glad it works for you though!

ne_moose1

Oct 7, 2007 20:31:52 GMT Unassigned

Hi everyone,
Please go to the following url and report the problem to the HP CEO. http://www.hp.com/hpinfo/execteam/email/hurd/index.html
Be sure to reference this forum.
Good things might happen.

Nate Nygren

Oct 7, 2007 23:59:23 GMT Unassigned

Well, I've not participated in this thread yet, but add me to P/O'ed customers. And guess what, my case manager called ya'll a bunch of liars. This is the letter I sent to the CEO using the link above. I doubt anything will come of it, but perhaps if people keep sending in letters..... I dunno.

Mark,

Referencing this thread: http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1136440

Please add me to the list of disappointed customers who've experienced this problem, and never received resolution from HP's technical support staff. I made my case manager aware of the issues many other's have had and he was content to let me solve it myself by purchasing an external WIFI adapter, and told me that I can't trust internet forums. Amazing that all these HP users experiencing the same issues are called liars...

Anyway, I was offered to have my motherboard replaced, but why would I want hardware prone to failure replaced with an exact duplicate? Most people who have sent in their machines for a replacement motherboard have had the issue re-occur. By then, the machine is out of warranty. How is that a solution?

If this message goes anywhere, for what it's worth I suspect that the issue may be the faulty APIC, which is why many people can't get linux to install without kernel arguments. It seems that the only real resolution people have received is getting different model containing different motherboards. That wasn't offered to me, unfortunately.

-Nate

Robin van Nooij

Oct 8, 2007 02:54:32 GMT Unassigned

I don't want to send my notebook to HP. I'll probably buy an USB wireless device today to get rid of this stupid problem. Meanwhile I can go online again and reach this forum with that notebook instead of some other computer.

Pagin Renaud

Oct 8, 2007 09:44:20 GMT Unassigned

Hello,

Since this moorning my laptop is no more working !!!!

All troubles started with the network interface.

I was under Linux and the computer frozen, after rebooted the computer i can get only black screen , no Bios Bootsplash and after a while it reboot itself, nothing on screen.

No BEEP, nothing ...

I am waitting because if i send the laptop under warranty they will format my Hard Disk, until i have not find a real solution to copy my files !!

Definitly this laptop is not for professional USE !!

I will send it back for repair

Robin van Nooij

Oct 8, 2007 09:51:57 GMT Unassigned

Oh, that's good to know. I'd better backup all important files to an externald harddisk.

You never know

SandyC

Oct 8, 2007 10:54:56 GMT Unassigned

I can't believe this-
the same thing has happened to me. My laptop is dead. I rebooted to try and get the wifi to start and I got one long beep two short beeps and then nothing. just a black screen.

now what do I do? I can't back up my files. If I send it in for repair they will no doubt reformat the drives - I will lose all my data, not to mention the confidential info that is on there to begin with.

I was going to guy an external drive this weekend too. too little too late.
:(

mlpl

Oct 8, 2007 18:58:53 GMT Unassigned

guys I'm having the same problem since june , i bought my laptop in november, almost a year ago.
well, I'd tryed all kind of things including the complete disassemble of my laptop (dv6105us)
the mainboard looks good, nothing damaged, the fan was full of dust.

this might be a degenerative problem of some component I thought maybe is the lithium battery , but why the wireless doesn't appear when the laptop is working without the battery, so maybe is a cooling issue but the wireless card is still missing when I turned on the laptop on external power and standing on a big fan, the one I use to chill my room,
the processor was warm, like 30 celcius degrees, nothing happened!

the last thing I think might be causing this problem is the RTC battery.
there is something funny about this last one, there is no voltage meter on the bios menu, so I don't understand how the laptop knows if the battery is running low and this may cause this type of hardware behavior, I'm trying to get a reading of the RTC battery using some programs but no success.
I don' have a precise digital tester to test the RTC battey,

does anyone have any info about this battery, somebody tested it?

regards

Pagin Renaud

Oct 9, 2007 04:24:35 GMT Unassigned

@SandyC :

1 Long, then 2 Short Beeps: Video error

Explanation: The BIOS is unable to access the video system in order to write any error messages to the screen.

Diagnosis: This is usually caused by a problem with the video card, or the memory on the video card. It can also be a motherboard issue.

But as i explain my problem is more strange as i have no Beep, no bootsplash ... nothing , i see only the laptop rebooting after 10-15 seconds then the Fan and looping endless...

regards

ut_icedragon

Oct 9, 2007 19:11:19 GMT Unassigned

Add dv6125om to the list.

For the last 9 months it seems (had the thing 10 months), when I would hibernate, the wirless wouldn't vanish, rather it would connect to the network, say it was connected, but not recieve any information. The only way arround it was to restart. Well, about 10 days ago, I started up and the wireless card wasn't working at all, wasn't blue, wasn't listed in device manager. I called HP support and they eventually sent me a new card (even after the point when they told me to recover the drivers but their instructions ended up reformatting the hard drive BEFORE I was able to back up anything, wich made me quite angry). Well, I followed the instructions on the paper that came with the box and it still does nothing. I'm getting by with a Belkin USB wireless adapter but with my warranty expiring in a month, I don't know what to do. I'm hesitant to try some of the solutions posted here since most of them seem to work only for the person who posted them.

Mark Holle

Oct 9, 2007 19:55:29 GMT Unassigned

If you are under warranty, I strongly suggest sending it back to HP for repair. After my laptop's WLAN stopped responding, I contacted HP's webchat to discuss the issue with a customer technician. He had me reseat the WLAN and reset the BIOS. Unfortunately, this worked temporarily. I recontacted HP, referenced this forum and they suggested the best option was to return it for repair.

After agreeing, they overnighted a return box on October 3rd. It has already been repaired and shipped. FEDEX tracking shows it should be hear by October 10. Total cost = $0.00. There is no guarantee it will not happen again but that's a pretty good turnaround.

Martin Navarro

Oct 9, 2007 20:48:24 GMT N/A: Question Author

Hi folks

I open this thread some months ago, eight months actually and I do always keep on reading your posts even after I got a system board replacement some time ago. I totally understand your ungry and frustrations but as I did before... the only think Im gonna tell you all is to push and push at HP suppor until you get your system board or notebook repalcement, IS THE ONLY SOLUTION!!, do not waste your time....

Regards
Martin

C Munro

Oct 10, 2007 09:55:08 GMT Unassigned

It seems hp support here in Canada is pretty good. My dv6140ca stopped working entirely on September 20th (after a few weeks of the faulty wireless). After a 30 minute phone call (ensuring that I had tried to fix it myself) they agreed to send a box. Just got it back today, everything is working well (at least for the moment) and my hard-drive was not wiped.

19 days (spanning three weekends, one of which was a long weekend up here) was pretty reasonable turnaround. If anything, I'm mad at UPS (they had the laptop for 6 days).

So, no complaints here about getting the issue fixed. Whether it's temporary or permanent is another question...

Jon Falk

Oct 11, 2007 23:10:43 GMT Unassigned

Add me to the list victims. I have been following this thread for some time now (6 months). The whole time trying to fix my problem with the solutions from this thread. Nothing worked. Occassionally I will be surprised by having my wireless "appear", but usually it is gone soon afterward even while using it. Now my DV6040us will not even boot or start from hybernation properly. Started two cases one for each problem last week. No response came and finally called HP support with no resolution except a promised call back from a QC Manager. Will keep you all posted.

BJ Prolze

Oct 12, 2007 13:13:45 GMT Unassigned

I have a DV6152eu and the WLAN disappeared. I thought I was alone with this problem until I found your correspondence. I read through the thread until I came to Thomas Perconti's entry of 31 July. I followed the steps - -and it works! Thanks Thomas, and thanks guys for your clear descriptions of the problem which at least confirmed that I hadn't screwed something up. Out of interest, when I got to the part where I deleted the files from the folder WLAN there was a bunch of them, probably more than 15, whereas the current contents number just 7. Is it possible that the file update routine should delete the old stuff but isn't? Anyway good luck to those of you with ongoing problems.

mlpl

Oct 12, 2007 14:02:57 GMT Unassigned

ok I have checked the RTC battery and it was about to die... it was 1.7v of 3.0v i have replaced the battery for a new one (CR2032)
I have cleaned the cooler cause it was full of stuff from my desk and nothing......still no wireless card.

there is something interesting about this...before cleaning the cooler the wireless card used to "wake up" after playing games and now is not happening anymore because the laptop is running cool..the fan is not working anymore because after removing all the dust from the fins the temperature dropped like 10 or 20 degrees C...

so I don't understand why the wireless card used to wake up when the laptop was Really hot...

Blind32

Oct 12, 2007 15:32:31 GMT Unassigned

Well update for what happened for me. I pushed and pushed and finally got a case manager on the phone, she told me to send my laptop in, which I did so.

Did not receive any email's or phone calls for about a month. I then tried to call the case manager line. Mailbox was full. I tried over the next 3 days and was finally able to leave a message demanding them to call me back. I received a call back from my case manager about 2 weeks later. After she realized how long they had my laptop, I think it was around 5 weeks, she told me that they would be sending me a brand new laptop of the same or greater performance. She told me to call back in a week or so to get a tracking number.

I called back in a week, mailbox was full again. Once again, tried over the next 3 days and was able to leave a message. No call back. Called again left another message, and still no call back. Then a few days later, FEDEX man at my door with a brand new DV65000 (I had the dv6000) This new laptop has about double the performance my old laptop had. It has been about 2 weeks since I got my new laptop, still no call from my case manager. I'm happy just wish contact with them was easier.

So everything has worked out in the end. I did a google for dv65000 and problems, nothing came up. So remember guys, send your laptop in, then complain about how long they have had it and how you have needed it. I am a college student taking online classes. It is vital that I am able to have a laptop and wireless that works. Good Luck to you all!

Jim Kruppa

Oct 12, 2007 15:53:04 GMT Unassigned

Nice you got a new one Blind...congrats! I'm just about to ship mine off for warranty service...wish me luck!
Has anybody purchased the extended warranty for these things? I've had two chat sessions with HP and both times they were pushing me to buy it. Is it just a sales pitch that the support agents get a commission for or is it really worth the $139? I'd hate to have this happen again six months from now and have no recourse.

John Jones, IV

Oct 12, 2007 17:03:43 GMT Unassigned

Add the dv6119us to the list, if it's not there already. A couple days ago wireless claimed to be off in system tray, light on WLAN switch stayed orange in both positions. I tried driver updates, system restore, and finally a clean install of Vista (Problem began under xp media center edition). After Vista a lot of fiddling with Broadcom driver. I've tried several of the temporary fixes listed in here with no luck whatsoever. This is after about 10 months of pretty flawless operation. HP Wireless Assistant will not open for me, this is the latest version from HP site (3.0P or whatever letter, i forget).

I'm currently in contact with tech support. Have already had problems with sound hardware on this model but can't be asked to send it in for a week or two just to get the headphone jack to work right. This is a little more serious, very displeased with HP's handling of this serious issue by what I've read in this forum. I'll update you all on how they handle my case.

Danny R

Oct 13, 2007 03:20:34 GMT Unassigned

I have located the source of this problem....at least on my compaq v6101us.

Unfortunately it IS a hardware issue.
Apparently the nForce chip is heating enough to melt the solder on the opposite side of the board, causing it to fail. You can tell because upon close inspection, some of those solder 'blobs' look gray, and/or have a tiny hole right in the middle.
I didn't have a camera available, so I didn't take pictures, but I'll see if I can re-open the laptop and take some this week.

Since I didn't have a suitable soldering iron nearby, I took a precision flathead screwdriver and 'squashed' the bad solder joints down. After I booted up the wifi worked. It hadn't worked for over 5 weeks prior.

So once again, look for bad solder on the top side of the mainboard, directly above the nVidia nForce chip. (My chip had 'nf-430' imprinted on the top.) They are really tiny solder blobs. Look for tiny holes in the top of the solder, thats a indication of a bad solder joint.

I'll post a update in about a week.

Giles A. Howard

Oct 13, 2007 06:48:02 GMT Unassigned

So, you're saying the graphics card is causing it?
I can vouch for that, as I spent many months playing world of warcraft on here.
I got mine back (after 3 weeks), and the wireless card worked flawlessly, well, as flawlessly as it can on Vista. Anyway, it came back with other problems.
Now, if I do anything that raises the laptop's internal temperature too high, the display corrupts totally. Thats obviously graphics card. And sometimes, on boot, when "Acquiring IP address" in the Connect To dialog, the entire system jams, and I have to cold reboot.
I've spent over 3 hours on the phone to this company about this, and the only thing they could offer me, was a repair. I'm getting really annoyed by this lack of responsibility on HP's part. They fixed a problem, and gave me two more.

So, basic math, I'm a student, with exams in 4 weeks, and I could end up without a functioning laptop for 2 months.

ne_moose1

Oct 13, 2007 09:25:20 GMT Unassigned

My laptop was repaired by HP. They replaced the system board and the thermal pad. Does anyone know is what the thermal pad? The reason I asked it that previous posts are referring to heat problems.

If anyone has had their pc repaired, what did HP replace?
Dave

SandyC

Oct 13, 2007 10:42:16 GMT Unassigned

So- I have been waiting since Monday for a "call back" from HP. I have called my "senior case manager" every day and have not heard a peep. I finally got someone on the phone after dialing random extentions and they told me that my case manager was the only person I could talk to. I asked to speak to their manager and they said although they do have bosses, they do not talk to customers on the phone. So now I am stuck with a non working computer - had to pay $200 to back up the files and erase the hard drive at Best Buy, and I have to wait until my case manager feels like calling me back? I have spent over 15 hours on the phone trying to deal with this problem and all I have gotten is the run around. I am asking for a refund.

darryl parsons

Oct 13, 2007 20:12:22 GMT Unassigned

ne_moose, it's standard to replace the thermal pads and thermal paste whenever seperating the motherboard from the heatsinks. Whether they need it or not.

So unlikely to be the cause of the problem.

However I'm wondering if one of the HP updates over the last two months has caused the system to run hotter than originally designed. This extra heat could be the cause of breakdowns in the motherboard - soldering or other - which is then causing wireless card/graphic card/ or audio corruption.

darryl parsons

Oct 13, 2007 20:26:34 GMT Unassigned

Also, I too have phoned HP 3 times from here in New Zealand, each time I go through to a call center where they take my number and promise to call me back within two hours. So far no one has called back.

edgar_tm

Oct 14, 2007 12:26:57 GMT Unassigned

same problem on my notebook: dv6156eu, wireless from broadcom

i didn't perform any updates until my card broke. i'm still missing the wireless adapter (also checked in linux)
the only solution for me is to enter safe-mode and then to boot normally. the adapter appears until next reboot/hibrnation.

mlpl

Oct 14, 2007 14:13:08 GMT Unassigned

DANNY R

could you be more specific on the place of the bad blobs ...cause I want to check my laptop

the NF430 is the one colse to the wireless card right????

are you looking under the chipset?? i mean at the reverse side of de mainboard

this blobs are right on the chipset or close???

could you give me more details cause I'm really intrested on this

if you can't take pictures please tellme where to look...to find them... I have a soldering iron and a digital camera ready to use......

Michael

Billy Travers Viewpark Uddingston Scotland

Oct 14, 2007 17:41:27 GMT Unassigned

________________________________________
I know the feeling.I have just spent all week trying to fix the same problem with my new DV6152EU.
I have just solved the problem with the adapter and i have restarted the laptop ten times and it is now finding the Broadcom 802.11 wireless WLAN everytime.
My solution is as follows:
Insert the battery with power off.Turn laptop on and allow to start normally.Once fully loaded up,select shutdown from start menu.Remove power and then the battery.
IMPORTANT STEP AS FOLLOWS:
Leave mains power switched off and keep the battery out of the laptop.Press and hold in the POWER ON switch on the laptop for 20 seconds and then release.
Plug the laptop to the mains socket with battery still left out and power up as normal.The adapter should now be visible.
THE REASON:
The motherboard,battery and adapter are having an undiagnosed conflict as stated in another responce.Pressing and holding the POWER ON button with no external power source clears the motherboard and any internal power storing devices of their power,allowing the adapter to reset and work.This must be a problem with thousands of laptops made by HP and i was surprised that no information on patches or updated drivers are available for this particular fault as it has occured in many countries.
I really hope this helps all of you as i was going dizzy trying to cure this fault and the feeling of relief when it worked was immense.
HP dont seem to be responding as a few of you have stated,very very very poor assistance from them.Broadcom also are not blameless and both companies should get together and come up with a solution as laptops are designed to be mobile,but that isnt the case if the wireless function is faulty.

victor m

Oct 15, 2007 08:40:11 GMT Unassigned

Guess What....

Like I mentioned before, i got the Broadcom Wireless workin again, but now i have another problem. yesterday when i put my laptop to hibernate, like i always do, when i go back to resume it. It doesn't turn on.

I hear the fan turn on and just dies. The lights are blue but nothing else. The monitor is just black. So then i plug in the the power to it direclty and still nothing. I shut down, turn it back on, nothing.

I do this repeated times but still nothing. It seems that the fan wands to start up and dies. So then i leave it on for a moment and then finally i hear the fan wanding to start up and it does, but nothing on the screen.

So i figure maybe its a screen problem, but none of the hotkeys emit sound or turn off, not even the key to turn on/off the mouse pad, so in other words Vista is not loading.

So I write an email to the CEO explaining my situation, and then i remember that if i have to send it in, i better backup. But how am i supposed to back up if i can even access the computer. So i leave the laptop on, running on its own battery and I leave.

When i come back the battery is all gone. I try to turn it on but nothing, so i'm gussing ok good, lets see if it turns on now. i plug in the power cord and there it is. The "windows is resuming" screen comes up and everything is like normal.

So i back up my stuff and then i'm guessing the nightmare is over. But today in the morning the same thing. So right now i'm waiting for my laptop battery to die, so that i can use it, and i'm tyrping on my desktop. This is really sad.

Oh and btw, i have the DV2310us so its not only related to DV6000. and yes i have the AMD chip. :(
It seems the whole line of "DV" has problems.

ANyone know what could be happening with my laptop's power problem?

Danny R

Oct 15, 2007 12:52:41 GMT Unassigned

MLPL:

You will have to remove the system board. There will be a Black protecting film covering the NF-430 chip. On the opposite side of the board, directly under the NF-430 chip, there will be a large amount of little solder blobs, and resistors. It is a noticeable change from the surrounding area, because this area is more densely packed than what surrounds it.

Take a magnifying glass, and look for any of those solder blobs that are grey looking, and have a 'hole' on the top. What I did, was I held my soldering iron on the blob just long enough to melt it. My guess is that the frequent heating of the nforce chip caused some those solder joints to become a 'cold solder joint', and or have a high electrical resistance. After you remelt them, you will notice that it will be much shinier than it was before, thats a sign of a good solder joint.

Because the area is so small, I urge you to be careful while soldering. One slip can cause a resistor to come loose, and that could be a nightmare to fix. I advice you keep your hand steady, and resting on a stable object to keep it from wobbling.

My wireless hasn't stopped working since I did that.

Danny R

Oct 15, 2007 13:03:50 GMT Unassigned

MIPL, I forgot to answer your questions. =P

[the NF430 is the one colse to the wireless card right????]

Yes, in fact if you remove the plastic cover of the laptop covering the wireless card and ram, you can feel it under the black protective film.

[are you looking under the chipset?? i mean at the reverse side of de mainboard]

Yes, the chip is on one side of the mainboard, and the solder blobs are on the other. But I would check the blobs around the chip too, as the heat might have affected them too.

[this blobs are right on the chipset or close???]

Directly under the chipset. On the opposite side of the mainboard.

Nate Nygren

Oct 15, 2007 13:33:26 GMT Unassigned

Danny, I've got all the screws out of the bottom, now how to open up and get that board out?? :-)

Thanks for your details!

mlpl

Oct 15, 2007 18:12:08 GMT Unassigned

ok i have cheked the reverse side of the mainboard and there is few of this blobs with hole in the middle ...so I have touched some them with the soldering iron and the solder colapsed and layed flat on the board .... I was not shure if continue .....so I hace left it..
the laptop is alive ....

J Reed

Oct 16, 2007 21:43:24 GMT Unassigned

Well I've got some good news. After sending in my dv6000 for repair, I received it back in 4 days flat. Shipped it Monday in the box which HP sent me, with prepaid overnight postage. Received it back via overnight on Friday. Receipt says they repaired or replaced the system board, and they reflashed the hard drive. Maybe they've gotten efficient with this fix. The wireless and everything else has been working perfectly for four days now. Fingers crossed that it lasts. I did notice the BIOS was rolled back to F.38 in the reflash process. Everything else in terms of software configuration appears the same as when I sent it in.

Pagin Renaud

Oct 17, 2007 10:08:27 GMT Unassigned

I am very angry about this Company right now.

I lost 3 weeks for this stupid hardware ... if the hardware is not OK , how this one passed the quality service ???

If the heat is the problem caused by the Nvidia chipset and AMD processor ... so what are they thinking???

I need to wait to get my data back from the Hard Disk and it will cost money again ...

Antipoint5

Oct 17, 2007 10:46:38 GMT Unassigned

I bought a Pavilion dv9000 about 10 - 11 months ago and had pretty much ZERO problems with it. Then the other night, totally out nowhere, while reading an article online, my WLAN connection was "disabled by Windows Device Manager". I called HP support (and it took me like three calls to even get a proper connection to their support line, I might add) and in less than 45 minutes he was trying to get me to restore my laptop to its factory settings. I refused.

The next morning I turn on the computer, and magically I can connect to the internet. But then I get home from work, and suddenly the WLAN icon is gone, again, and has yet to return, despite two more calls to HP support and a few more hours wasted. The last support dude I talked to was actually MUCH better and seemed to have a clue, and suspects a hardware issue, but I'm basically back to needing to restore the system to verify that fact. I DO NOT want to do that, but I guess my only option is to buy an external hard drive to back everything up and take the plunge. But reading that NONE OF THIS has helped some people is really scaring me, as my confidence that this is going to work was rather low already.

I really question whether or not any of this pain and effort is going to correct the problem. I'm going to try that weird aforementioned driver/safe mode thing tonight, but... I am really furious with HP right now, as I can see many others are as well. This whole flippantly-telling-people to-restore-their-system-to-its-default-settings thing is laughable to me... I dunno...

Canopas

Oct 17, 2007 15:28:06 GMT Unassigned

The response on Oct14th by:
"Billy Travers Viewpark Uddingston Scotland"
solves the problem.

It seems to be a conflict between the motherboard, battery, and adapter. i've rebooted and hibernated many times to test. once you 'reset' the memory on the motherboard following the steps he describes it fixes -- and the confluence settings that'triggered' the issue dont re-occur. in my case it seems it was a forced hibernation when the battery reached 3% charge and i was in mid-work. this often happens to me on the road, but this time, it messed things up (it normally doesnt affect things but every now and then like everything w/Computers, something gets corrupted / messed up due).

i hope this helps everyone. i felt compelled to share the success on this thread given the shared pain everyone seems to be having.
Good luck

Pancho2007

Oct 19, 2007 10:34:44 GMT Unassigned

mlpl replied on Oct 12:
ok I have checked the RTC battery and it was about to die... it was 1.7v of 3.0v i have replaced the battery for a new one (CR2032)
I have cleaned the cooler cause it was full of stuff from my desk and nothing......still no wireless card. ........

My response:
The rtc battery in my dv6045nr was also about to die as well (1.8v). I replaced it and the wireless card was seen one time and now I can't get it back at all. I used to get it back through safe mode, but no longer. So, the fan issue may have been a coincidence.

darryl parsons

Oct 19, 2007 20:04:14 GMT Unassigned

Pleased the fix worked for you Canopas. But doesn't work for me on my DV9000.

Canopas

Oct 20, 2007 14:48:58 GMT Unassigned

It worked for several days. But today it failed. I suspect the issue is still some kind of conflict between motherboard, battery, and wireless since it re-surfaced with dying battery. very irritating. seems i will need either a motherboard change or wireless card change.

mlpl

Oct 21, 2007 11:35:00 GMT Unassigned

doesn't work for me
somebody should try a diferent wireless card like an atheros or intel

Im getting a usb wifi dongle
this problem is a big pain

I bought this dv6000 with an international warranty and guess what.. the "international" warranty is valid only in the US because the warranty says "this warranty is valid only in the Countries that your model is available"
so if you have a Dv6105"us" means that your international warranty is valid only in the states because this model is available only in the states ..

every time I call HP in latin america they say "sorry we did not sell this laptop so it's not our business"

so I had no warranty since the first day...
as an interchange student I had to buy a laptop when I was in the US because I needed it ...

regards

ikari7789

Oct 22, 2007 18:01:40 GMT Unassigned

Well... you can add another dv6208nr to the list as well. I am now completely in disgust with HP. This is the second time that I have had a problem with this computer. A couple of months ago, my battery was fried. It took HP over a month to send me a new one! Now, just a few days ago, my wireless disappeared out of the blue. I thought it was just a driver problem, but after I had tried everything I could think of to no avail, I sought Google's help. I found this thread and the other one. I tried the safe mode method a few times, and it worked, but now... when I try to install the driver, it doesn't even install fully. Over this past weekend, when I finally decided to contact HP about the problem, it turns out that my internal speaker has stopped working as well. My best luck happened to be that I got HP to agree to have me send in my laptop to them right away, without first trying a new wireless card. God only knows if they will actually replace the motherboard or just the WLAN card. This is my first HP laptop, and I have to say, I am severely disappointed with their performance and customer support. All of my desktops since Windows 95 have come from HP and I have never had a single problem with them. In fact, I'm still running the Windows ME PC, upgraded to XP, without a flaw, as a server. I love Vista, and it came preloaded, but it seems that HP just doesn't care about supporting their laptop hardware to work efficiently and without error.

MatteJS

Oct 23, 2007 10:49:58 GMT Unassigned

Been following this thread for a while now, since I got the same problem with my dv6067ea.

Had just gotten the laptop back from HP after it had been there for a month, when it started happening for me. Reason I had sent the laptop in was because it randomly turned off, which mostly like was because of overheating. When I got the laptop again, they had cleaned a fan and updated the BIOS.

The laptop worked fine for 2-3 days. On the next day, the wireless was gone. Methods like the one posted in here about going into Safe Mode worked a couple of times to get it back, but now that's not helping either. The method "Billy Travers Viewpark Uddingston Scotland" posted on the other hand, sadly didn't help at all.

Reason I haven't sent the laptop to HP yet is because I really need it now in courses I'm studying at the university. So at the moment I'm using one of those wireless internet USB adapters.

Now I'm also beginning to doubt if it will even help to send it in. My friend also got a dv6067ea and he lost his wireless a couple of months ago. He sent it to HP, they replaced the motherboard (which seems to be HP's regular solution to the problem, when reading this thread) and everything worked fine for a couple of months. Today he said the wireless was gone again though...

Pagin Renaud

Oct 23, 2007 15:36:16 GMT Unassigned

Hi,

I definitly fixed the problem, when i read that after one swap ... laptop after 3-6 months get the same behavour ....

Solution ? ... ho yes sell it or give this toy to your son to play ... definitly it do not worth it...

I will send back my laptop when all datas on Harddisk will be backed up.

Regards

Jim Kruppa

Oct 24, 2007 03:09:50 GMT Unassigned

Like all of you I was extremely frustrated and disappointed with this problem and I had some very harsh words for HP.
I contacted customer support and after about 15 minutes of trying fixes that didn't work, the customer support agent said I needed to send it in.
They sent me a box with a prepaid overnight shipping label. I was skeptical but I didn't think I had much to lose so I dropped it in the mail last Wednesday. They got it Friday (overnight from Hawaii takes two nights, which is acceptable). They sent me an email update stating they received it and another update on Monday stating it had been fixed (changed the motherboard and thermal pad) and shipped it back to me. I received it back in working condition the following Wednesday.
All I can say about HP is that I was wrong and I owe them an apology. They get an A+ for customer support and warranty service. I wish all of you could get the same quality of service that I did. I am very pleased. I just hope the fix is permanent.

Nate Nygren

Oct 24, 2007 03:23:28 GMT Unassigned

Keep hoping, Jim. Ask HP what was wrong with your old board and why it happened.

noelb

Oct 24, 2007 07:46:34 GMT Unassigned

I sent in my DV6125 with the same problem a week before last and and it was repaired.
Motherboard and thermal pad replacement. They also replaced the audio card for a secondary problem - dead headphone out.
Quite impressed with the turnaround time. Sent on a thursday and received fixed on the following tuesday - basically fixed one day after receipt.

I just sent in my second DV6125 laptop for a different problem day before yesterday(battery stuck in compartment) and just got a notification that its been already shipped back to me! Pretty fast turnaround.
Anyone else have this battery jam problem - it seems like a flaw in the battery latch system can cause the battery to be permanently locked in.

I think the theory about overheating causing the MOBO to get defective is the most likely cause of the WIFI issues here. Hope the repaired laptop stays good since I use it for long hours.

musicmaster5000

Oct 24, 2007 12:12:05 GMT Unassigned

Hello i rescently bought a hp dv6000 (dv6262) and i have the same problem, wireless keeps adding and removing itself. Now i'm not sure what to do because hp helplines arn't actually free are they?

HP just keep getting it wrong..

noelb

Oct 24, 2007 20:14:35 GMT Unassigned

Use chat support. Its much quicker than waiting on the phone and you have a transcript of the conversation as well.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Lana T Davis

Oct 24, 2007 20:52:41 GMT Unassigned

I purchased an HP Pavilion dv6119us in December of 2006. Last week (Oct. 2007) my wireless connection indicator light remained amber and the device disappeared from my device manager.

After trying everything that I could think of trying, I went to online support and talked to Gavin. The technician told me to do 3 things
1) Update drivers (and he gave me a link)
2) Update BIOS (again supplied a link)
3) Reseat the card. (he supplied a link to the page in my computers online manual with instruction for removing/installin the card)

He told me that if none of those 3 things worked that I would need to contact them with case #Blah blah blah and I would have to send it in for free repair because it is still under warranty.

I had already updated drivers and BIOS before I contacted him but I did it again with the links that he provided. Then I reseated my card.

I still have no wireless - except every now and then when the spirit moves it and it connects until the next time the computer is turned off.

I found this forum and the other thread discussing this problem and wanted to add my computer to the NUMBERS of others in case there is any hope of them doing the right thing for us.

I am now going to call them and I imagine I'll be receiving a box to ship them my computer in. I'll post an update later.

Lana

Jim Kruppa

Oct 25, 2007 13:01:55 GMT Unassigned

Ship it Lana. Turn around time is about four days. Its well worth it. I was very happy when I got it back in working condition as quickly as I did. There are 3 or 4 other people on here who also had the same good experience as I did. All the other solutions on here only work for the person posting and maybe one other.
Give it to FedEx on a Monday morning so its not sitting at HP for a weekend. Put some kind of protective covering on the top (like what it came with when you bought it)....mine came back with a few small scratches and others have similar complaints.

Jim

Charles Hart Enzer, M.D.

Oct 25, 2007 14:47:19 GMT Unassigned

After the "repaired" dv6105us again had problems, I got a new Case Manager.

She apologized and offered me a new Laptop:

Presario v6000tx with WinXP Prof.

She said to keep my old dv6105us, transfer the data, and then ship it back.

The v6000tx has an Intel Wifi card and maotherboard from a different manufacturer.

Nurse

Oct 26, 2007 13:44:51 GMT Unassigned

I'm having the same problem! Last week all of a sudden I had no wireless connection! I called HP and they couldn't fix it so, they took my info and sent me a new wireless card. They told me if I didn't send the old one back in 3 days they would charge me $150! So, now they've recieved it and I wasn't charged...but guess what! The new card doesn't work either!

SandyC

Oct 26, 2007 20:27:59 GMT Unassigned

Hi everyone-
Well almost 3 weeks later I FINALLY got through to a case manager at HP. This has been the worst customer service experience of my life. I spent over 40 hours on the phone, left countless messages for my case manager, called the corporate offices, was told by 12 different people I would receive a call within 24 hours.... and my computer has been completely dead now for 3 weeks.
I was told repeatedly that I could ONLY speak to the case manager that was assigned to my case and since my case manager refused to return my calls I was out of luck. I finally broke down crying on the phone and the woman offered to help me. How sad is that?

So- I just sent it in via fed ex and we will see what happens now.
I am so dissapointed. After years of buying only HP products, I think I am done. This is how they treat their customers?

I have to add that my new case manager is very nice- though I do feel the only reason I got help was because I was literally crying on the phone.

Jaakko Kankaanpää

Oct 27, 2007 04:26:16 GMT Unassigned

Just to inform you that another dv6191eu is having the same problem. The warranty is still good but I haven't contacted the shop, I'll have to see what they say.

I have two HP laptops and both of them have had an undocumented device glitch that HP doesn't seem to know or care much about. The first, a sound chip problem in my Omnibook xe4100, was corrected by a patch made by some computer wizard in his spare time. HP it seems never had a clue.

Dodgerdawg

Oct 28, 2007 09:26:59 GMT Unassigned

One more totally dissatisfied & frustrated HP owner/user signing up & joining the list!

I have a dv9010us running winXP and my wireless device started disappearing about a week ago, literally 5 DAYS after my 1 yr warranty expired.

Some days I am able to get it back using Shadowchemist's instructions (thank you for that Shadow!!) - other days even that doesn't seem to work. Yesterday I cleared all the old registry entries and was able to, once again, get a connection. But I don't expect that it will last long - typical rebound seems to be for 1-3 days/startups (more often 1 than 3).

For the benefit of any HP tech reading this board - I have done everything already suggested here(and then some). Flashed bios, updated drivers, reseated card, etc etc.

Apparently HP has little interest in addressing this very serious, widespread problem. So count me among the other small business owners here who will help spread the word and never buy another HP product - of any kind - again!

Lana T Davis

Oct 29, 2007 06:55:20 GMT Unassigned

This is an update of my posts from October 25, 2007
I appreciate any responses to my original post.. I do intend to TRY to get any and all information out of HP concerning exactly what the problem is and exactly what the solution is. I want an extended warranty, too.

I did call HP and I clearly stated to them that I had previously contacted them and told them of the 3 suggestions HP had given me and that after trying all three of them ( 1. Update Drivers 2. Update BIOS 3. Reseat Wireless Card ) I still have the same problem.

Her next 'solution' (NOT) to the problem was to send me a new Wireless Card but before they would do that they wanted 'collateral'!!!!!! Can you believe that!?! That was her exact word 'collateral'. I think I gave them enough collateral last December when I purchased this computer. She asked for a credit card # so they could charge me if I did not return the 'faulty' card. At that point I refused the new card. I told her that I was not convinced a new card would solve my problem but told her I would be willing to listen to her reasoning if she wanted to try to convince me. In the meantime, they were not getting my credit card number nor another penny from me.

After putting me on hold she came back on the phone with the 'good news' that I was going to be able to send back the computer for free repair. Isn't that special!?!? I did agree to that and my box arrived Friday. I'm not going to send it until Monday because I'm going to perform a complete back-up first.

I did tell her that I don't claim to be a guru or anything but that I am A+ certified and I do know that if it's a hardware problem (assuming it's the motherboard or the card or the combination of the two) there should be NO EXCUSE for formatting my hard drive and if they find it necessary to do so would they please explain why BEFORE wiping it out.

I'm so pleased to see ZDnet's David Berlind going to bat for us. THANK YOU, DAVID, and thank you to the poster who notified David of our problem.

Michael Olsson

Oct 29, 2007 17:23:16 GMT Unassigned

I just had the same problem on my HP pavilion TX1020, so not just the dv series that are affected...
they also want me to send it in, a faulty wi-fi card they call it..will be interesting to see what happens

JoK

Oct 29, 2007 21:00:43 GMT Unassigned

DV6165CL here... Similar issues are starting to develop nearing one year from purchase date. There really seems to be a serious issue with these laptops, and I seriously doubt it has anything to do with software of Bios updates.

Chackan Lai

Oct 30, 2007 00:25:36 GMT Unassigned

Joining the club with a DV6225US.

MARTINELLI Rémi

Oct 30, 2007 06:45:54 GMT Unassigned

I'm french and I have this problem for the second time on dv6022ea. The first time my laptop was still on guaranty and, in the same time of wifi issue, the sound device didn't work. HP has repaired my labtop (they have changed motherboard and wifi card) and now my guarranty has expired and my wifi card has vanished again...I tried everything : drivers upgrade, bios upgrade, etc...

ps : sorry for bad english!

Pagin Renaud

Oct 30, 2007 09:14:29 GMT Unassigned

Hello,

Today i received the answer after 3 days for taking in charge the warranty from HP.

They told me it was not possible in my country ( i am in move for my work .. ) because not the same language ... and need to contect the technical service in this country ... of course no link no informations , just a prompt reply to tell me .. ok man go away and now this case is closed.

So i am more and more angry, if they do not fix this problem and Acknowledge that the DV6000 has hardware failure in their production line..

Ankit Bhatla

Oct 30, 2007 12:02:01 GMT Unassigned

i m now absolutely fed up with hp.
i had got my motherboard replaced less than 2 months back as the notebook wasnt switching on, now again the same problem has reappeared. i m a student and my work depends entirely on my notebook. I have been suffering from this wireless card disappearing problem for about 6 months now and have been closely following this forum but to no avail.

Canuk Cassie

Oct 30, 2007 17:53:32 GMT Unassigned

Subject: Disappearing Wireless
Canuk Cassie
Oct 30, 2007 17:09:40 GMT

--------------------------------------------------------------------------------
I have an HP Pavillon DV6000 and also am experiencing the case of the disappearing wireless and wireless assistant... I have done the fix I found on this forum... remving the battery.. pressing the power button etc.. and that seems to have taken care of it.. unless I shut the computer down.,. in which case I must go through all of the steps over again.... Anyway this problem just came about after I had sent it in for the second time.. this time with keyboard and screen issues.. I know they replaced the motherboard in may.. now had this been the third time I was told I would be sent a new computer, but of course it happened just after the warranty expired.. The case manager told my boyfriend, who handles all the calls to this company simply because I do not have the patience he does to deal with them..(the non english speaking tech support whom I cannot understand or the endless waiting on hold.. or the non returned calls from case managers) anyway he said to get an external drive(if that is the right word) for the wireless.. or reseat the card.. which would involve taking it apart.. Hello.. Why should I have to do this? Under warranty or not.. this computer series.. has an issue.. that seems to be happening with them all... Why should we have to suffer for HP'S mistake????I bought a defective product.. now take it off my hands and make it right, so I can buy a laptop without these wireless issues,Hello? Is anybody listening??

Charles Hart Enzer, M.D.

Oct 30, 2007 23:51:39 GMT Unassigned

Let me clarify the Motherboard the used to replace my dv6105us:

Board: Quanta 30BB 66.3E
Bus Clock: 533 megahertz
BIOS: Hewlett-Packard F.27 06/26/2007

This is on the new Presario v6000tx.

My case manager replaced my dv6105us because of two failed repairs -- without my asking.

Matt07

Oct 31, 2007 01:08:54 GMT Unassigned

I will also be joining the ranks of unhappy and unsatisfied customers.

The wifi on my dv6000 would intermittently disappear starting 6 months ago, and I would just restart over and over until it came back. Last week is when it finally gave out. I tried reinstalling the drivers, wireless assistant, and system restore.
I caved in and called HP support (I have the number stored in my cellphone, that isn't a good thing HP, if any of you are actually reading this thread). They told me to do all usual things with no avail. My case got 'escalated' so they tried to get me to hang up, or as they like to call it, writing their report and transferring you to a case manager. Talked to the case manager and he sent me a new wifi card to see if that would resolve the problem. Received it two days later ( I was impressed), but it did not work.
I was using the uninstall wifi drivers-wireless assistant/restart/reinstall drivers-assistant/reboot/reboot in safemode/reboot method to get it to work, but that also stopped working. I finally got in contact with my case manager again and he is sending me a box to have it repaired. I'll report back when I get it back.

Anyone have any other ideas of how to get this out to the media? Some serious light needs to be shed on this.

musicmaster5000

Oct 31, 2007 09:19:29 GMT Unassigned

Damn this sounds like one issue, why can't HP just do something? Doesn't anyone from hp read these things?

SandyC

Oct 31, 2007 10:25:50 GMT Unassigned

So, I got my computer back yesterday. They replaced the system board. Though the computer is working I am still very upset at how they handled my situation. I spent SO many hours on the phone and left dozens of messages with no call back. I have a feeling I will be repeating this process in another 6 months based on others testimonials.
HP really needs to address this with their customers. I still am waiting for the corporate offices to call back, and my email to the ceo was never returned either.
(not that I thought I would actually get a response)
oh, and by the way, they completely wiped out my hard drive. I have no idea why they needed to do that.

Robin van Nooij

Oct 31, 2007 10:45:44 GMT Unassigned

uh? And whiping the harddisk is required to replace the systemboard.

Geez

whitejeffreyl

Oct 31, 2007 22:27:07 GMT Unassigned

You are having power issues right? <wink> <wink>

******************************************************************
URGENT SUPPORT NOTIFICATION FROM HP
******************************************************************

HP Limited Warranty Service Enhancement

HP has identified a hardware issue with certain HP Pavilion
dv6000, HP Pavilion dv9000 and Compaq Presario V6000 series
notebook PCs. You may be entitled to a free repair.

If you own one of these products, click on the link below for
additional details:
http://US-UrgentSupport.p08.com/u.d?0GeLow7JdUPqky=20

nichole cooperman

Oct 31, 2007 23:28:36 GMT Unassigned

Had the same issue with my dv6119us, sent it back to HP for repair through a 3rd party retailer and according to them...HP replaced the motherboard. I didn't document that info before hand, so I'm not sure if they did in fact replace it....but it's working. No charge.

victor m

Nov 1, 2007 07:41:29 GMT Unassigned

OK well..... after my so called solutin stopped working on me, i decided it was time to send in my laptop to HP.

All i took was 1 email to customer support and in their reply they wanted my shipping information. 2 Days later the FEDEX box was here at my house.

SO I backed up all my data on it, and packing it up to get shipped hoping they do fix it.

BUT, then i got the idea to included a sheet of paper inside the laptop (between keyboard and top cover) stating all the problems i have with it.

1. Laptop not starting up. In other words the fan just doesnt start or the Hard Drive. BUt give it a while and they do both start but then the monitor stays off. But the laptop never goes into windows, i know this because even with the monitor of, the hot keys should work (make sounds) etc.

2. Wifi DOESN'T WORK!! Yeah the same headache that has gathered all of us together.

3.The top lid doesn't close all the way down, probably because the left hinge is kind of loose.

4. THe laptop doesn't shut down, it just stays there at the shut down screen for as long as the laptop is on.

5. Power LED on the front of laptop sometimes doesn't turn blue when the power is connected to it. This is just supports that the whole thing is failing hardware wise.

MIght as well just give me a new Laptop right.

We'll I'll update all of you with what happens.

Keep fighting the good fight!!!

Antipoint5

Nov 1, 2007 18:37:12 GMT Unassigned

Okay, NOTHING has worked for me and my last "support" call with HP left me at the point where my computer will no longer even start up. They shipped me a FedEx box for me to submit my laptop for repair and it went to the WRONG ADDRESS, and after AN HOUR on the phone being transferred to like 8 different people NO ONE IS DOING ANYTHING to help.

Does anyone have ANY kind of phone # to call for HP that gets RESULTS? EVERY time I call it takes me AT LEAST 30 minutes just to get to the point where I can actually say something and the vast majority of the time NO NONE on their end has ANY clue

Regis Wyluda

Nov 1, 2007 21:32:15 GMT Unassigned

Add me to the list of people having disappearing wireless card problems. My computer was purchased on September 2006 so I am out of warrantee and essentially screwed. On Monday I have called up HP support about this problem and they informed me that the device was out of warrantee. They would fix it but it would cost me. Being that I have already had such a great experience (NOT) with their service center, I opted to fix the problem myself.

Ever since July 07, I have had nothing but problems with this device. Itâs been sent back 3 times for repair â Motherboard replaced, memory replaced, CPU replaced. Iâve had to deal with HPâs tech support on numerous occasions trying to get them to fix the problem while under warrantee. And let me tell you what a treat that was!!! - The technicians read off a script and do not listen to a word you say. The machine was finally repaired on the third time around mid August and was working fine until this past weekend.

In trying to fix this problem myself, I stumbled across this forum and canât believe the number of people experiencing the disappearing wireless card problem of which HP has turned a blind eye to. What I find amazing is that HP is not taking corrective action. Donât they realize that nothing good is going to come of this if they continue to ignore this problem?

I hope someone finds the answer to this problem and postsâ¦

Poorvi

Nov 1, 2007 23:52:01 GMT Unassigned

All I can say is- wow. It's hard to imagine how huge this problem is, and it's even harder to believe that no one has any definitive answers. It's hard to swallow that a prominent company like Hewlett-Packard would let this go on for so long!

My DV6045nr has been having the same internet issues (Broadcom 802.11 WLAN disappears) as everyone else on this page. It's pointless for me to repeat the symptoms... we ALL know what they are and more importantly, we all know how they AREN'T fixed.

I posted this in hopes of HP recognizing the sheer number of complaints and in turn making them do something about it. It isn't fair- I'm a student who chose to use her (...very hard to come by...) loan money to buy a laptop instead of textbooks on the premise that all the information I would ever need out of a textbook would available free-of-charge online. I was right; there is a plethora of useful resources online, now the question is how to get there! So now I'm screwed- I never know when I'll have internet access and with my luck being the way it is, my drive disappears the night before a big exam. So I'm left with no internet, no study resources and more importantly.

Although my wireless almost always eventually comes back (after days upon days), I want HP to know how much I have to rearrange my life around this damn disappearing act. I'm sure I'm not the only one.

I tried calling tech support, but they don't want to help me because not only am I out of warranty, I also upgraded to Vista. They want me to pay for it to be serviced. Yeah right, I read the thread- it'll be out for forever and it's still not guaranteed to work. And then on top of everything else, I will have to shell out another $150 to rent a laptop in the meantime!!! It's not fair, they should fix this issue, not tippy toe around why they can't!

When I first found this forum I was very excited about seeing the little bunny jumping out of the hat next to the title of the thread b/c it is supposed to mean the original question was answered and the problem was solved. Unfortunately, it wasn't the case. I almost didn't leave a post at all b/c I thought- what's the point, no one listened to the other 400 people what is my post going to do?! Hopefully, it'll give people like David Berlind more material to work with so then maybe HE (if not the 400+ of us whom gave HP our hard earned money) can get the little gerbil wheel rolling.

So if you're like me and NEVER leave messages on forums, leave one this time... people say there's power in numbers. We'll see.

In the meantime, I thank god for the copy-paste function (so I can make a word doc. of web pages while using the public library computers... bleh), my usb key disc (so I can read the pages at home on my paper weight) and the laptop fan (b/c turning off my laptop or letting it go into sleep mode means I'm risking the chance of never getting wireless back, assuming it was there in the first place).

greyshep

Nov 2, 2007 01:51:58 GMT Unassigned

Well add me to the list. I am the lucky owner of a 10 month old HP DV6000 series laptop. (DV6105ca to be precise)

My wireless disappeared a couple of nights ago. I have gone through all the usual steps that have been spoken of in great deal in the messages above.

I am very disappointed in the head in the sand strategy HP is employing with this issue as it certainly appears to be a chronic and persistent issue.

I will keep watching these threads with hope that HP will actually acknowledge this issue appropriately.

vicki gratton

Nov 2, 2007 07:07:53 GMT Unassigned

PLEASEEEEEEE HELP ME!

my laptop is doing the same as all yours - wireless adapter/driver has totally disappeared - my friend downloaded me a broadcom adapter setup thingy and still no avail!

I had it sent in for repair, bios upgrade ect they ticked the box to say it worked on the return form, well SUPRISE SUPRISE it DOESNT!!! phoned HP couldnt understand a word the guy was sayin on the other end! demanded that a manager calls me back, he says someone will within 8 hours! HOW MUCH U BETTING THAT THEY DONT?

does anyone know how to sort this?!

whitejeffreyl

Nov 2, 2007 08:00:35 GMT Unassigned

A couple things to try. By the way, I have found it is not a MB issue at all I have the issue when I reinstall my software. If I install Windows first by itself and hardwire it into the network, Windows update install wireless drivers which work. Unfortunately a mix of either further Windows updates or HP updates causes it to do what everyone is reporting. I have the DV6000z model. The last time I did an experiment. I redownloaded the HP driver for it. It would run the installer but the wireless card would not show up. The last time I went into a totally newer Pavillion notebook driver's site and downloaded its driver. And it worked. The original was 36542A and the new one is 34488A. Tell it to install it anyway if it fusses at you. It worked for me. I am a (good) hacker. I like to solve problems like this. I even got a USB to Garmin cable to work for Vista 64 when the manufacturer said there were no drivers.

Lana T Davis

Nov 2, 2007 08:01:06 GMT Unassigned

Update

Good News... Shipped Notebook on Monday and it was back to me on Thursday

Good News... Everything appears to be working presently

Bad News... Even though I asked then NOT to restore my system (I even taped a memo to the top of my notebook) unless it was absolutely necessary and that if they did deem it necessary I wanted to know why - you guessed it! System Retored. Grrrrrr! Yes, I did have it backed up but still!

More Bad News... I had to call them and beg, plead, threaten, rant, growl to get someone to tell me what they did to it. A sheet of paper came back with a check mark beside System Board and Cable/s. It didn't say if they replaced them or repaired them. I was finally told that they replaced them. One more bit of info. They said something was done to the power supply connection in the computer. I really didn't understand him clearly. I had a lot of trouble understanding all of them and kept asking them to repeat what they were saying.

I told each of the four people that I talked to 1) Louis 2) Das 3) Lester 4) Geiner that I was very disappointed in HP and that if I were them and I worked for HP support I would be ashamed to know that ZD net had a video out there about there terrible support.

I told them that my computer is only under warranty until mid-December but that I understand that this repair/replace is warranted for 90 days BUT that I fully expect that there will be a recall I assured them that before 90 days is up they will hear from me again one way or another.

I'm so grateful that I found this forum. I sure feel sorry for all those multitudes of victims who don't know about it.

Good luck, everyone, and I'll be monitoring things here and updating later.

Lana

Pagin Renaud

Nov 2, 2007 10:12:38 GMT Unassigned

@ whitejeffreyl : sorry m8 , hacker or not hacker it doesn't fix definitly the problem.

If this is windows drivers issue ...? then explain me why under linux OS , lscpi doesn't show anymore the PCI Wireless device ??

If this is a driver issue, recovery CD would fix the problem, and i tested this issue....and it doesn't fix it.

Story about Garmin , your skill are out of subject in this thread.

L.Olsson

Nov 2, 2007 16:04:23 GMT Unassigned

Add me to the list of "had it" with HP computers. My wireless on my dv6000 (AMD) has disappeared. After following all the instructions and hours of communication with HP customer support, nothing has worked and they've told me to send it in. Even if they replace the motherboard, I'm afraid that it's just going to happen again and frankly, my laptop is too important to me and I don't trust them and don't want to send it in. By the way, my daughter's Compaq Presario in the 2000 series (purchased in 2005) has "lost" it's wireless capability. She uses a PCMCIA card which used to work fine but suddenly the computer stopped recognizing it....as if it wasn't even there. No icon, nothing. Same problem?

Ryunp

Nov 2, 2007 16:21:51 GMT Unassigned

If you guys haven't noticed Danny R has identified the problem earlier in this thread. Scroll up or use the 'Find' tool to locate his post.
"Apparently the nForce chip is heating enough to melt the solder on the opposite side of the board, causing it to fail".

There is no software issues associated with this problem, some people have reinstalled with success, but most likely won't fix it in the long run. HP support tells us to 'update bios' and other useless 'fixes', even though it was ruled out long long ago. You can try to reinstall drivers and perform updates, but don't expect much of results.

If your familiar with electronics you'll be able to fix this, although I'm sure it will void the warranty, but hey who needs a warranty if you can fix things better than HP themselves. Otherwise sending it back to HP is the option to go. They will most likely replace your motherboard, and the problem will reoccur in a few weeks/months, or if you can get a new model (although I hear many other models do the same thing). If HP continues to loligag on this issue it will just keep getting worse.

If your not sure about cracking open your laptop don't even try, home fixes like these could easily be disastrous to your laptop.

Thanks Danny R and everyone who contributed to getting to the bottom of this issue! Now where is the HP support when you need them...

whitejeffreyl

Nov 2, 2007 22:55:58 GMT Unassigned

Pigin,

The definition of insanity is trying the same thing over and over again and expected a different result. Did you even try it or are you so pompous that you have made up your mind anyway. My pc was fixed the way I stated. I am not hard wired in. I am writing this using the wireless which I fixed the way I stated. CD recover WILL NOT fix it if you let it automatically do updates (Windows or HP) in which the driver conflicts occur.

The story about the Garmin was called an "anology". It was to show that sometimes you try other solutions rather than accept that it won't work. Apparently that side of your brain does not process symbolic concepts.

Even under Vista 64, when it disappears it is not showing up under the device manager; so your Linux example is neither a surprising result nor does it mean that it is a hardware issue (having a really bad headache sure can suggest that you are having a migraine but it can also mean you took a bullet to the head. THIS IS AN ANALOGY showing you that your test analysis may be resulting in faulty analysis.

In terms of Linux, if you know at all what you are talking about that these models of HP Laptops are not fully supported by Linux.
Wireless has to be manually configured even to get it to work even badly. See http://64.233.167.104/search?q=cache:NoUAchRRC5cJ:www.linuxforums.org/forum/linux-laptops/75587-linux-hp-dv6000-amd-laptops.html+hp+dv6000+linux+wireless&hl=en&ct=clnk&cd=1&gl=us or http://ubuntuforums.org/showthread.php?t=25683

Linuxquestions.org points out that not all flavors of Linux have success in finding internal wireless cards. So your point still does not negate mine or the fact (I will point this out again) that is is being sent from the laptop I fixed my way.

To put it short, my laptop was doing the same thing as you guys described. Now it is not. I fixed it. To say that fix does not work either means you might have another issue but with the same symptoms (see headache analogy) or you have not tried it (either because you are not technically adept, you are too arrogant to try it, or finally too stupid to understand it).

--------------------------------------------------------------------------------
@ whitejeffreyl : sorry m8 , hacker or not hacker it doesn't fix definitly the problem.

If this is windows drivers issue ...? then explain me why under linux OS , lscpi doesn't show anymore the PCI Wireless device ??

If this is a driver issue, recovery CD would fix the problem, and i tested this issue....and it doesn't fix it.

Story about Garmin , your skill are out of subject in this thread

Jeremy Putnam

Nov 3, 2007 03:08:12 GMT Unassigned

I don't believe it's a hardware issue like many are mentioning. It appears that everyone's wireless stopped working all around the same time a Windows update was released.

I'm typing from a good wireless connection on my DV9000 right now because I'm running under Ubuntu Feisty Fawn Linux Distro. It appears to be something with either a driver or Windows update that breaks the connection under Windows and a few others seem to be working ok under Linux as well.

If you can't get Linux to see your card it could be the distro you're installing. I had no problems with Ubuntu auto-detecting my card and connecting to multiple networks.

Just more grist for the rumor mill.

Varun Dhanwantri

Nov 3, 2007 03:25:15 GMT Unassigned

There is something weird going on here. I think Jeremy Putnam and whitejeffreyl might just be right.

My problem started a fewdays back when I suddenly (and regretabily) downloaded updates from HP AND windows (HP auto-Updates), HP included something about nForce Memory controller update and an nVidia display and some more windooz upodates which I could not figure out. After a hibernate my WLAN just dissapeared. This happend initially only in XP.

Next day I was running in VISTA, (I have tripple boot XP, Vista and Linux), and surfed normally with WLAN till again like an idiot I allowed a few updates, they were maybe month old updates since I never allowed any before. And after a flicker it auto-restated and viola, WLAN gone.

Now, I have to try this in Linux with ndswrapper and check if it works. I will post as soon as I can.

P.S: I roll-backed my nForce drivers and anymore I could find, worked yesterday night but still gotta check today. I want to know how many had this problem after a update.

Nate Nygren

Nov 3, 2007 03:49:06 GMT Unassigned

Negative, Jeromy and Varun. Read through the posts and you find your problem is probably unrelated to ours if booting into linux fixes it for you. You'll find that our problem is the WLAN card is not being powered (orange light not turning blue) even after fresh installs of the OS, and others with this issue have tried linux (myself included) to no avail. It is unquestionably a hardware issue in our case, because a fresh install of XP or Vista doesn't have any updates and the WLAN is still not powered up.

Besides, not everyone has had the issue at the same time. First post here was back in March, on another thread the first post was in June, and this has continued with each month gaining more new posters. Mine went out near August, if I remember correctly.

Varun Dhanwantri

Nov 3, 2007 04:24:58 GMT Unassigned

Yea, I think thats true Nate. Maybe my problem cropped up at the same time after updating, and updates are not related to this mess.

If mine works with Linux then it might be something else (haven't tried), but in the end, windows not detecting the card at all just out of the blue is pretty crappy in itself. Random, unknown, failures really is frustrating. I kinda understand the feeling now since I have it :(

I have also made a comprehencive writeup of "System Information (IRQ, I/O, mem, PCI status)" while the WLAN was detected and working, and when the WLAN was not working, I will compare the two and let you all know.

One thing we can keep in mind is the same problem (undetected card or no power to card) comes in different flavors, and moreover, drivers are not JUST software, they are actually the most important software pieces which link directly and CONTROL the hardware. And I have checked the pinout structure of WLAN mini-PCI cards and noticed atleast 2 pins which can put WLAN device to off-state! And maybe, just maybe the nVidia controller (or motherB) is crapped or the driver is screwing it up and not turning the WLAN on back again.

If someone got the Motherboard diagram or something, it would be extremely helpful for me to do some more research on this. Which could be impossible to find, looking at the uptight closed door attitude of HP protecting its technology.

I will be putting the data up on my website soon.

Nate Nygren

Nov 3, 2007 04:43:33 GMT Unassigned

Exactly. Even without drivers installed, the device should be powered (blue light on) and the hardware should show up in the device manager, even if as an unknown device. Like I said, fresh installs of the OS (without any updates) and using the original driver from the HP CD does nothing to fix the issue (and it was working fine before with that base configuration), so that and linux not finding a device where it should be was proof positive that this was not software related. Other guys might find a voodoo fix for a while, but eventually my bet is they'll find out what we're talking about when that blue light doesn't turn on anymore. It's a indication switch... if power is reaching the device the blue light will come on, drivers or no drivers. No blue light, no powered device... and no OS will find it.

-Nate

Nate Nygren

Nov 3, 2007 04:54:37 GMT Unassigned

whitejeffreyl, maybe your problem is unrelated to ours (see headache analogy) and your post is completely irrelevant. Ours happens to be a hardware issue as evidenced by my post above, which you'll find by reading and following all the posts in this thread and it's sister thread elsewhere. Or maybe you have not read them (to paraphrase your own words) either because you are not literally adept, you are too arrogant to read 'em, or finally too stupid to understand 'em.

But I'm not so rude as to use that kind of harsh tone, and I think yours was inexcusable.

Pagin Renaud

Nov 3, 2007 05:32:55 GMT Unassigned

Funny, HP deleted my post :-)

Anyway, you had better understand what mean ' non supported ' ...

It means driver is not ready, but it has nothing to do with the linux cmd 'lspci'... lspci read the ID of plugged card by asking to PCI BUS... and you do not need drivers to make this...

when device disappear in the system, the lscpi doesn't show anymore the Wireless device! Why ?

Now about HP technical service , i send email on 30th October we are on 3rd November and still no answer from them , i have all proof about,of course.

More and more HP show his great sense of respect for their cusommer in this matter.

Pagin Renaud

Nov 3, 2007 06:00:30 GMT Unassigned

Funny to see that HP delete my post ( non arrogant one ) but keep the whitejeffreyl one LoL ..

Analogy has nothing to do here about ... i do not care about your blabla ... you fill the gap by non related stuff inside the main problem.

Laptop has serious problem about Wireless and heating problem.

If this is a driver issue, why a complete install from scratch doesn't fix the problem, next time before answering take the time to read the thread fully.

Driver issue mmm , ho so all drivers are bugged :
* WinXP SP1 + update SP2
* Vista 32
* Vista 64
* Linux ( Ubuntu / mandrake distro )
* OpenBSD ..

And these confifuration has been tested in non Dual boot , system by system.

And ... then the most valuable, why if you send back the laptop to HP they swap motherboard ????? ,to better install driver later ?

Canuk Cassie

Nov 3, 2007 11:01:34 GMT Unassigned

have an HP Pavillon DV6000 and also am experiencing the case of the disappearing wireless and wireless assistant... I have done the fix I found on this forum... remving the battery.. pressing the power button etc.. and that seems to have taken care of it.. unless I shut the computer down.,. in which case I must go through all of the steps over again.... Anyway this problem just came about after I had sent it in for the second time.. this time with keyboard and screen issues.. I know they replaced the motherboard in may.. now had this been the third time I was told I would be sent a new computer, but of course it happened just after the warranty expired.. The case manager told my boyfriend, who handles all the calls to this company simply because I do not have the patience he does to deal with them..(the non english speaking tech support whom I cannot understand or the endless waiting on hold.. or the non returned calls from case managers) anyway he said to get an external drive(if that is the right word) for the wireless.. or reseat the card.. which would involve taking it apart.. Hello.. Why should I have to do this? Under warranty or not.. this computer series.. has an issue.. that seems to be happening with them all... our mistake and send us all a refund.. Why should we have to suffer for HP'S mistake????I bought a defective product.. now take it off my hands and make it right, so I can buy a laptop without these wireless issues,Hello? Is anybody listening??

HPTotalCare

Nov 3, 2007 18:22:29 GMT Unassigned

Hi, it's Anna again from HP Total Care,

I want to give you more information about what is happening with the wireless issue and what HP is doing about it.

We apologize for not monitoring this forum as we should have. I promise that we will do better.

Now I realize that some of you have tried the BIOS fix that we have asked you to try and it has not worked in some cases.

However, the reason we asked you to try the BIOS fix is because from conducting our own tests, we believe that some of the wireless problems may be solved by updating the BIOS with the Softpaq 36551. Now before some of you jump all over me, we completely recognize that not all issues may be resolved with this update (as some of you have pointed out), but it is important to try it as part of the troubleshooting process. So, we would really appreciate it if you would give it a try, especially if you believe your notebook to be affected by this issue.

The reason for the BIOS fix is that the internal WLAN card may not work because the signal amplitude on the internal bus to the chipset is too low. As a result, the wireless card and the motherboard cannot communicate. By downloading Softpaq 36551, it is possible to boost the amplitude of the signals on this bus and thereby solve some WLAN issues.

Here is the link: ftp://ftp.compaq.com/pub/softpaq/sp36501-37000/sp36551.exe

If the issue does not stem from low amplitude, it could also be an issue between the system board and the wireless card as some have pointed out on this board. That said, it is unlikely that replacing the wireless card will solve the issue, so please do not do this. Historically it is more likely that a system board issue would cause this type of problem, than an issue with the wireless card. So, if Softpaq 36551 doesn't help, the next step is to call 800-HP-Invent for additional help.

As mentioned earlier HP is working around the clock on this issue. Engineers are reading the posts and have actually printed them out to bring them into meetings to discuss them. So, please keep posting your feedback with as much detail as possible. The following information helps us recreate the problem and work on fixing it:
- The exact model number (Examples of model numbers are: dv6001xx or dv9090xx)
- The edition Vista or XP you are running
- The details of the problem

I hope you find this information helpful. I do want to point out that although this is an important issue and has a tremendous amount of attention inside of HP, it only affects a very small percentage of notebooks out in the market.

Please know that we are doing all we can to resolve this as quickly as possible.

You will be hearing from me again as soon as I have new information to share.

Anna

Giles A. Howard

Nov 3, 2007 18:51:48 GMT Unassigned

Hi Anna,
I have previously stated my case, that I had this issue with my dv2116wm with Vista Home Premium 32-bit Edition. It was repaired by your engineers in the UK, however, they managed to introduce more problems than I originally had, so I think it is only fair that I recieve an offer of something more than a repair, as I am a busy student, and such things would eat into my final grade, and I'm not the only one.
It would be easier, the way I see it, to use this thread in order to isolate the problem (you *are* aware of which models are affected, yes?) and then recall, or voluntarily recall or exchange these notebooks.
I have only three months left of warranty, and I'll bet a large sum of money that the wireless card will fail again, after the warranty runs out.

darryl parsons

Nov 3, 2007 20:55:38 GMT Unassigned

Hello Anna, we are all pleased to know that HP has identified that their is a problem and are working to fix it.

I have a DV9000z here in New Zealand. Two months ago the wireless stopped working and I have tried all fixs suggested on this board - so far none have restored my wireless card. I am now outside of warranty so HP support will no longer help me without taking my Visa number first.

What I can tell you is that if I remove all my wireless drivers and then re-install them in safe mode - then the next time I start windows in normal mode my wireless card returns. However it will only stay 'found' for one session. The next time I re-start my computer the wireless can no longer be found.

I have tried your latest bios one more time just now and that makes no difference.

darryl parsons

Nov 3, 2007 21:01:53 GMT Unassigned

If it helps I am more than willing to send my computer intact as it is to you. You and your tech guys can do whatever they want to it. Rather then try and guess what the problem might be, you can use my machine to isolate the problem.

Antipoint5

Nov 3, 2007 21:58:07 GMT Unassigned

Anna, it's nice to FINALLY see ANY kind of response from HP on this. My laptop experiencing this problem is an HP Pavilion dv9010us Notebook PC.

Sadly it will no longer even start up thanks to the last batch of HP tech support I got via telephone, and I have been stuck without a working computer for a week now, on top of the two weeks that I was previously trying to solve this issue via phone (during which time I was only unable to get on the internet).

I have had terrible luck with support calls and have wasted countless hours on this issue since Oct. 15. I have not even gotten my laptop shipped to HP yet, and am absolutely dying over here without a working computer. I don't know what to do to ensure that this thing gets shipped in, repaired correctly, and back in my hands within a reasonable amount of time.

Thanks for any insights you can offer.

Chee Kin

Nov 4, 2007 05:04:59 GMT Unassigned

I have a v3010AU, bought in Malaysia,
but I am in the UK for my studies,
my wireless went dead a few months ago, and this is the only support site I manage to find.

Any support or updates for the v30000 series ? The firmware I have is the latest F34, but there seems to be no more new firmwares.

Thanks

Datagurut

Nov 4, 2007 05:27:36 GMT Unassigned

I had to have my motherboard replaces since after my last post the display adapter stopped working. New MB and updated bios. Also installed Vista 32 bit basic with its own drivers and works like a charm. Had to manually install drivers for LAN card though.

Still 6 months + 60 months (local law regulation) of warranty, lets hope the issues are resolved for everyone soon =)

ozdemura

Nov 4, 2007 05:56:42 GMT Unassigned

Hello Anna,

I have a dv6187eu. After upgrading to Vista through the HP-MS Vista Express Update program, my wi-fi device vanished after a reboot. (The wi-fi worked OK for one day.)

I was told that the latest BIOS for the notebook would help. So I have installed Bios v. F27 from http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=3280048&lang=en. (Release Date: 2007-01-20 Version: F.27 ) or ftp://ftp.hp.com/pub/softpaq/sp34501-35000/sp34601.exe.

I refrain to install the BIOS you mention before your version is published on the web on the official drivers web page of my dv6187eu unit. I am already having enough problems with this unit and do not want to flash the CMOS with a version of firmware if the vendor did not approve and publish yet.

My notebook is still under warranty. Recently I sent it to the service. Under my local warranty conditions if the unit is not fixed in 30 working days, I should receive a refund or a new unit. (Anna, Imagine how difficult it would have been for you if you did not have your computer for 30 working days. The warranty conditions are just not tight enough. There should have been a penalty conditions for each day it's not fixed in a perfect world.)

After all, I bought a "vista ready" unit within the "Vista Express Update" program. I am certain that the court will be on my side.

Please let me know if you update web page of the drivers of dv6187eu and list the version of firmware you refer to.

Thank you for your support.

Pagin Renaud

Nov 4, 2007 06:35:42 GMT Unassigned

Hello,

Anna first my greetings for at least acknowledge that HP try now to resolv the problem nor fixing it.

At least now we know 2 things... and HP acknowledge them as you are under HP authority.

* This is hardware issue as told before and thanks for this explanation about clock signal on PCI Bus, so this is not a driver issue ... but a design flaw those could be recovery by Software issue fix.

* About low laptop problem, i have some doubt because the case is not isolated to one country ( one batch of production ) but all countrys around ( US / Europe / AU / NZ ...).

* So now at least we can point this thread for your technical agent when we call them as they do not want to accept that hardware could be the problem.

In my case, ping ping email occurs since 3 weeks so perhaps it will help this matter for any one here who meet this case.

Paul Glover

Nov 4, 2007 07:33:54 GMT Unassigned

I am a UK resident & have DV6253eu laptop. As with everybody else on this thread the wifi simply vanished...(7 months from new),not even seen in device manager. I tried all the "fixes" but sadly to no avail, and decided to contact HP a week ago. I explained symptoms and initially he asked me to use a restore point, & even suggested restore to factory settings. I laughed at this idea and told him the motherboard needs to be replaced as this is the ONLY way to properly resolve. He then agreed immediately to collect, fix, and return laptop. I was at pains to explain that merely replacing the broadcom card is a waste of time & he just said "don't worry, we'll fix it". Next morning courier collected laptop, and 4 days later it was returned by same delivery driver. Booted up, fixed, perfect. They enclosed a sheet to explain the system board was replaced, and BIOS upgraded. So..if you are in warranty i would recommend similar approach. True to say though that if the dv6000 series was a car it would have been subject to a recall. Suffice to say though that my confidence in hp pc's is now shot. Good luck to you all; at least hp have finally contributed to this forum. Too little, too late though, as i'm sure most of you would agree!

L.Olsson

Nov 4, 2007 09:26:46 GMT Unassigned

Glad to have HP involved in this and hope for continued contact.
Anna, I tried the BIOS SP 36551 update as instructed by email a month ago. They successfully installed but made no difference.
My model is dv6171cl, XP(Media Center Edition).
My wireless "disappeared" just after I downloaded & installed HP updates sp34794 and sp36684. Icon is gone from connections window and no blue light.
System restore didn't solve problem. Contacted HP & followed their instructions to reinstall drivers, update the BIOS, and reconfigure the Wireless Network. Nothing worked.
Recontacted HP & followed their instructions to "System Restore" in Safe mode. Didn't work. Next was to run sfc/scannow from command prompt which didn't work, finally to back up everything and do a complete System restore from the original files. Needless to say, this took hours afterwards reinstalling my programs, etc., and it didn't help.
I understand the next step is to send it in but even with a new motherboard people are having this happen again and I don't want to go through this again. So I'm holding off a bit until HP has a better handle on the problem. Please keep talking to us. Thank you.

Dale Royer

Nov 4, 2007 16:33:01 GMT Unassigned

I am having the same thing happen. I have a dv6045nr and the wireless stopped working. Then I bought an express bus wireless card which worked for a while but then that will not power on anymore either. I tried updating the BIOS that Anna mentioned but that did not do anything.

James M. Colby

Nov 5, 2007 11:57:23 GMT Unassigned

The wireless device has also vanished from my laptop. Here's the key information:

Model: Pavilion dv6253cl
S/N: CNF7066LFV
Purchase Date: 03.01.07
Purchased at: Costco
Wireless device vanished on: first week of October 2007
Actions taken to date: Via Costco Concierge Services, steps in the safe mode, uninstalling network adapters in the device manager, doing stuff in bios, reboots, downloading Broadcom Wireless LAN Driver for Microsoft Windows Vista and HP Wireless Assistant via my desktop and installing on laptop. We did not have success. The Costco technician states that next step is a "Destructive Recovery" I have also tried the Softpaq 36551 as suggested by Anna of HP Total Care on this forum. This did not remedy the problem.

Until HP produces a fix, my laptop has no value to me in its present state.

L.Olsson

Nov 5, 2007 12:16:47 GMT Unassigned

James, I went through the "Destructive Recovery" process. It was a major setback in time and meant reinstalling all my programs afterwards, and it didn't help at all. I didn't lose any of my software but I'd had to have to do it again.

Michael Olsson

Nov 5, 2007 16:22:53 GMT Unassigned

Hi Anna

I have a HP pavilion tx1020ea, and have the exact same problem, one day I closed the lid and it went to hibernation, when i started it up again the wireless card was vanished again, and I have tried everything that you and others have suggested.
I've been told to send it in, but a busy period with exams is coming up, so will have top wait until christmas time

MRAHV

Nov 5, 2007 23:00:33 GMT Unassigned

I own 3 dv 9000s and just a couple of weeks ago my girlfriends completly died,she had the disappearing wireless problem a few times, I thought it just lost the wireless signal till I saw the orange light and the network disappearing, this happened about 3 or 4 times but it would start working again.
This time it completly died, it just shut down while on a web page, no power deader than a door nail, the only lights on the laptop were where the power adapter plugs into the laptop the blue light and of course the amber light for the wireless, funny it was lit up solid when i couldnt even power the machine on. That told me there was a real problem here then when i read the postings I was really bummed out because I own one and my son does to.

Any way sent it in to Hp on a wednesday and got it back a week later, They replaced the system board only and updated the bios, same network card, It seems to be working good know I will updatethe site if I have any problems.

Also want to warn you about sending your laptop in for repair, We got the laptop back and it had a gouge and a scratch on the screeen, stuff splattered all over the screen,the top was very scratched, very dissapointing to say the least this laptop was as clean a a whistle when it left, it never even leaves the house, My girlfriend was so depressed she takes such great care of things.
Try to put some protection on it like the guy said in one of the other postings.
What hapened to good customer service, I work on computers and I could never give my customer a computer back in that shape

Any way the other 2 laptops we have have not any problems yet Ill keep my fingers crossed, thank goodness is still have over a year left on warranty. but still hoping for a recall on these laptops, there is definetley some major issues going on.

MRAHV

Nov 5, 2007 23:10:41 GMT Unassigned

Just forgot to say it might be wise to remove your hard drive before you send it to them like I did.

K Lund

Nov 5, 2007 23:45:13 GMT Unassigned

Hello All,

My experience with the problem....

RECOMMENDATION: Send it back if it is in warranty. Apparently a BOARD problem... handled very quickly and painlessly for me... super quick turnaround (less than a week - dropped it off for FedEx ship on Monday... had it back on Thurs (Phila ->> TN and return)

I backed everything up.. sent them a note with the laptop to preserve data if possible... laptop returned with all data intact ~ thankfully ~

BASICS: Loss of power on button 6 months ago(no real problem... hit the quikplay then ctrl-alt-del to get into system.. Loss of wireless about a month ago.

HP SERVCE: Very Good... couple of rough points in the beginning... but the DID fix the problem.

Problem fixed - superfast turn around - Under Warranty - (barely)

Began when the battery got down to a critically low level and the computer shut down

Iâve run the battery fairly low before, but this was probably the lowest level I had it to.

When I restarted the computer, the wireless was not available â light on the front orange.

1) Tried to reinstall the driver â unable to recognize
2) Tried to go back to a past restore point - no result

Called HP Service â the walked me through
1) Shutting the computer down, restarting... etc

2) Restore point - to previous date - no result

3) System Restore - ie - complete loss of data - reset to factory settings.. I REFUSED to do this... they said they would send me a new wireless card - which they did...

4) Installed new wireless card - no result

5) Called them back.. got a tech and explained the problem and how I read on this tread that others had the problem... kinda admitted they heard about the problem and wrote me a repair Service Order.. and said they would mail me a box for return for warranty repair.

6) Received box, packed shipped and problem resolved

Repair tag noted the board was replaced - seems to be a hardware problem.... with the board...

In a side note â I lost the use of the Power button about 4 months agoâ¦ which was strange â to turn on the laptop I would press Quikplay and then ctrl-alt-del to reboot the computer â it would then start normally

VERY pleased with the fast response on the shipping of the replacement wireless card, the shipping of the box the superquick turnaround of my repair.

rob

David Hanames

Nov 6, 2007 12:40:27 GMT Unassigned

My DV9010CA wireless card disappered from the system configuration yesterday. Working with tech support I flashed the bios but it made no difference. I was provided a link to an updated Broadcom driver, the link works but the driver is not available on the page.

Add me to the list of people with wireless problems on the DV9000 series.

Andre Arruda Pinho

Nov 6, 2007 16:12:05 GMT Unassigned

Hi Ana.
The same issues...1st. Wireless vanishes. 2nd 3 beeps and does not start anymore.

I am living in Germany (I bought my HP in US).
The german support just told me that it can be fixed only in US.

What I have to do to get it fixed? I am not planning vacations in US in the next year.....

Please, can you give me some orientation?????

Regards,

Paulo Ragonha

Nov 6, 2007 16:53:04 GMT Unassigned

Hi, I have an HP dv2225nr that I bought at the begin of the year on USA.

A while ago, my wireless vanished, just like you guys on this forum.

The problem with me is that I am not in USA anymore... I am in Brazil, and here HP support told me that they don't offer support for this product since it is imported.

What should I do? I am really disappointed about this hole issue... since I depend on this notebook for work, like most of you.

I used to love and recommend HP products to my friends...

I've tried everything listed here, except for the BIOS update, for two reasons: It is not for DV2000 notebooks, and I cannot afford to a have a bricked notebook, which some of you pointed, that could happen.

Thanks in advance.

Ryunp

Nov 6, 2007 21:21:21 GMT Unassigned

The one thing ive noticed (and never really thought about till someone above mentioned it) besides the wireless sticking on red mode, is the issue with the power on/off button.
It stopped working probably around when the wireless went out, forcing me to use the QuickPlay buttons to get to windows. Just recently it has stopped going into windows. It just says Windows is Hibernating, and shuts off, and nothing you press will wake it up unless you press the QuickPlay buttons repeating this whole ordeal.

Not only the on/off button, but the speakers went out even before the wireless went out. I always thought the speakers had broken, but it was odd as I never heard it actually 'going out'. You know, that crackle and the 'speaker being blown out sounds' you normally hear when cranking your parents car stereo too loud. The drivers are there and the computer thinks its running fine, but there is no way to get a squeek out of the system.
After finding out about the whole overheating Nvidia chip, it all makes sense now.

The Speakers, Wireless, and On/Off Button I believe, are not working due to this overheating ordeal. Bad solder joints as mentioned in posts above.
All we keep hearing is reinstall drivers, that type of response is too 90s, people are a little more up-to-date on computers. Please stop before all respect is lost.

If any of you are having issues besides wireless please say so, im interested to see if im not the only one.

Ryunp

Nov 6, 2007 21:44:08 GMT Unassigned

I had not seen the response from Anna since after my original post, so sorry for being touchy when i said, "All we keep hearing is reinstall drivers, that type of response is too 90s, people are a little more up-to-date on computers."

Thank you for taking this inforomation on this thread to people with access to fix this issue. Please oh please focus on the overheating/solder joints issue, as that seems to be the problem. As i posted above, it must have taken out the power on/off and audio capabilities too. I've even heard it can take out the screen as well.
It is a bit more simple than it really seems, it gets to hot and melts things :).

Thanks again.

Rich Mackowsky

Nov 6, 2007 22:41:55 GMT Unassigned

DV9295US here. Just sent it in for repair - fingers crossed. Funny thing is, it was orange light for 2 weeks, then the day before I sent it in, blue light comes on and wireless is back. Lasted for a couple restarts, then out again. If it breaks again after warranty is up and HP won't fix it gratis, I;ll jus use a USB adapter and never buy HP again. So far though, support has been good and fast.

Rich Mackowsky

Nov 6, 2007 22:44:13 GMT Unassigned

whoops - that's dv9205us.

gogol

Nov 6, 2007 23:38:51 GMT Unassigned

Same problem here dv9005ca. For a long time I had intermittent wireless connection - it would detect the wireless network but would not connect to it or will show connected but no communication occurs. Yesterday the infamous vanishing problem happened to me for a first time. I tried safe mode and it worked until next reboot. I was amazed when I discovered and read the whole thread. It is outrageous. I don't want to send my laptop for MB replacement but it seems that I won't have much choice since my warranty will expire in 2 months. I don't want to risk having the other issues listed here in the future when my warranty is finished. If it was only the wireless I could do with external although inconvenient but I paid a lot for that computer and can't write it off after less than an year of use.

The Shadow's fix seams to work for now but not sure for how long. I hope HP comes with a fix soon.

Kjell2

Nov 7, 2007 04:09:04 GMT Unassigned

I'm joining the club too...

I have a dv9398eu with Vista bought in June and my wifi problems started on Oct 11th. After that date it sometimes worked and sometimes it didn't.

Annoying as it was I started to download all the latest patches and applied them. One of them was the latest BIOS update. After these installs it seemed like the wifi started to work and this was about two weeks ago.

After a few days the wifi problems started again and this Saturday, Nov 3rd, the screen died with the one long, two short beeps problem that has been mentioned above.

Guess it's time to send it in since I can't try to fix anything else without a screen.

djth

Nov 7, 2007 04:24:46 GMT Unassigned

I really can't see the point in even sending my laptop in. It had the mother board replaced 3-4 months ago, after another 2 months the wireless stopped working again. Apparently, there is a problem with these computers that HP can't fix.

My solution: Buy a new computer from another company, then send in the old one and maybe it will work a couple of more months before the warranty runs out and all you can do is throw it in the garbage.

SGMiller

Nov 7, 2007 06:54:24 GMT Unassigned

I have a dv6119us that worked fine until yesterday. Started up and no wireless recognition and only the amber light. I have tried several of the "fixes" in this thread but nothing has worked yet. My warranty expired 3 weeks ago. I was surprised to find that this is a problem that was identified quite a while back. I hope someone finds an easy fix cause I can't afford a new laptop every year.

C Munro

Nov 7, 2007 11:04:08 GMT Unassigned

The idea about the damaged solder joints is intriguing. Has anyone opened up their laptop and checked for signs of solder melting? How about trying to resolder the joints? Conversely, has anyone with working wireless checked to see what solder joints should look like?

My wireless is working now (after a MB replacement), so I would be glad to open it up and take some pictures of the solder joints. That is, if anyone is interested in comparing them to a broken unit...

Jim Kahler

Nov 7, 2007 15:04:02 GMT Unassigned

Hello folks. My name is Jim Kahler. I am the director of warranty and support for HPâs North America Consumer PC business. Iâd like to share my perspective on many of the questions that have been asked here and in the media. You need to know that Iâm not a product or technical expert, so Iâll be leaving the technical details to Anna.

Let me start first by stating that we will do a better job of actively monitoring and participating in this forum. For that lack of participation in this conversation I apologize to all of you, and I would like to thank ZDNet for bringing it to our attention. I will expand on that later, but would like to focus first on our approach to provide technical options to you through this forum.

A few days ago Anna from HP just posted more information about the issues you are highlighting to us along with our best recommendation to pursue resolution. Anna is an engineer who works in my organization. She is part of a team of engineers whose primary responsibility is to isolate technical issues from our support operations and work with our product development teams to create solutions that can be delivered back to customers through the HPâs support channels. Most of the documents you see on our support web sites originate from the work these folks do.

On Oct 22 Anna posted the original response to what we thought was a known issue weâve been addressing for some time in our other support channels. She followed up the next day, Oct 23, to make sure everyone knew what the latest BIOS release was, as we had seen many examples of customers using the wrong BIOS version that did not fix the issue. In retrospect, itâs clear you wanted more information about the source of the issue and why the BIOS solution or product repair is the first option we are recommending you try before calling in to set up a product repair event.

I hope you find Annaâs recent post more informative. It should explain in more detail our current solution, and efforts we are making to investigate the situation in more detail. I can assure you that engineering and management resources have made this a high priority. I personally have learned more about internal buses, chipsets, BIOS fixes and signal amplitude than I had ever expected. There will certainly be more updates coming from her in the near future so stay tuned.

Now let me get back HPâs participation in this forum. We manage the delivery of support to our Pavilion and Presario brands through a completely different group of employees, systems and operating model than we do for our business class products and brands. The needs of those two customer segments can be very different. This forum is something that was originally created and managed for our business customer segment by our commercial support team. Most of the structure and traffic was designed for corporate and business IT professionals to share information with each other, not as an escalation site.

Last year we made links from the consumer web support product pages directly into this forum to see if the forum concept would be applicable to Pavilion and Presario consumers. The only HP monitoring that was in place was to insure the users were following the Terms and conditions of use that each of you agreed to when signing up to this forum. It is clear now that consumers, more so than business IT professionals, expected HP to participate in the conversations happening in the forum to some degree. In order to meet that expectation, I have assigned people to monitor this space going forward and are working on strategies to make it a more relevant channel for support delivery and for product quality improvement.

I still believe that our e-mail and chat support channels, that are not limited to the 1-year warranty period, but free to use for the life of your product, are a better way for you to get answers to specific technical support questions. We will monitor and post technical solutions and recommendations to this forum when appropriate. Our call centers, e-mail, and chat channels of one to one support are available for you to use.

Anna and I will continue to monitor your comments and engage in this conversation going forward.

Regards,
Jim Kahler

Rich Mackowsky

Nov 7, 2007 18:55:22 GMT Unassigned

Okay, Jim, thanks for that info. Perhaps you or Anna could answer this question directly: If I have my motherboard replaced during the warranty period to fix this problem, and the problem recurrs say 6 months later after the warranty has expired, will HP do the right thing and repair the problem free of charge until it is fixed permanently? I understand there is a 3 month warranty on repairs, but that just isn't good enough in this case since, or most people here, the problem didn't occur until at least 6 months after purchase (in my case 10 months).

Thanks in advance for your reply.

L.Olsson

Nov 7, 2007 19:50:08 GMT Unassigned

Jim, I'm glad to hear from you and glad that you are monitoring this forum.
In response to your thought about HP email & phone service (etc) being the best way, I must repeat that I found and joined this forum only after spending hours trying to follow their instructions...to no avail. Some of the instructions they sent me were not even pertinent to my particular model.
I want to echo Jim MacKowsky that a 3 month warranty on the repair/replacement of the mother board is not enough. My loss of wireless occured 7 months after purchase. I have a couple of months left on my original warranty & am hoping that you all come up with a permanent solution. The description of the solder problem fits my computer perfectly & it seems to me that your company should be able to figure it out.

gogol

Nov 7, 2007 19:52:47 GMT Unassigned

I think the next step should be to extend the warranty for the affected models for that particular problem. This might stop people like me from sending their computers for MB replacement and make them wait for software solution without worrying that their warranty would expire soon. I am willing to purchase a USB dongle and wait rather than having my computer messed up and new MB that might introduce other problems.

Another question is whether this problem is a symptom for degrading MB that might have more problems in the future or is totally unrelated to the other issues mentioned above.

I assume Jim as a director has the authority to make a decision on extending the warranty and we all would appreciate his view on that matter.

Thanks

David Hanames

Nov 7, 2007 19:56:00 GMT Unassigned

Here is my update. Two chat sessions and 2 calls to HP support Canada and I will have to make at least one more. The first chat session had me update the Broadcom driver and flash the bios to no avail. The second chat session told me to call HP support with my problem.
On my first call the HP tech refused to do anything since she said my unit was out of the warranty period. Seems impossible given that I purchased it on November 24th, 2006 and I am within the one year period - just barely. The tech told me that the warranty was running even before I had purchased the unit. She did agree to contact, what she referred to as, the Pop Team but I heard nothing back. Also she gave me a call number that was not able to be referenced on my second call to HP support. I know this seems strange and a second call to HP support seems to have clarified this. The second tech I spoke to said I needed to send a copy of my sales receipt to the POP (Warranty) Team and they will update the record to show an actual purchase date. After this I can contact tech support again and they will consider the warranty claim. I was told that this is likely a 3 week turnaround once the POP team updates my records. Hopefully the purchase record gets updated tomorrow and I can contact HP tech support again to get the repair process started.

As was mentioned in the previous post - I am interested in how HP handles this wireless issue. I don't want a temporary patch, I need to know the unit is repaired properly and that this won't be a continuing issue.

Karl Kesner

Nov 8, 2007 04:44:30 GMT Unassigned

I also have this issue with my HP Pavilion tx1000 Notebook.

My wireless adapter keeps on disappearing and i can no longer connect to my wireless network. And it's also very annoying since one of the main features of a laptop is mobility, and the feature is not always there. nway, HP support was not able to solve the problem and i'm assuming that the person was not aware that this has become a very big problem.

I'd like to share what i've learned so that you can get connected for the time being. (but i doubt it would fix the problem, you could get connected for a week or until you restart your notebook):

On another forum: http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1107945
they theorized that the problem was connected with the battery. you can check the page out or you can try this:

1. Turn off the notebook (shutdown).
2. Remove the power adapter and then remove the battery.
3. Hold the power button/switch on for at least 20 seconds and then release.
4. Plug in the adapter and turn on the notebook without the battery.
5. The network adapter should magically come back. If it's still not there, shutdown and attach the battery, then turn on the notebook again. It should come back.

...stay tuned for more.

Karl Kesner

Nov 8, 2007 05:03:03 GMT Unassigned

You can also try this solution which is related to the notebook's battery.

All you need to do is recalibrate the battery. just open your notebook's Help and Support and search for "calibrate battery".

basically you need to:
1. Make sure your laptop is plugged in.
2. Edit your power plan to never turn off or sleep.
3. Remove the power adapter and start discharging the battery until the notebook shuts down.
4. Connect the power adapter and turn on your laptop.
5. Once the battery is charged to 100%, restart your notebook.

you should now be able to see your network adapter again.

hope this helps.

by the way, HP support had me update my BIOS and update my wireless adapter driver, but nothing worked.

i really hope HP can quickly find a solution for this huge problem. it is becoming very inconvenient for the customers. a laptop can't be called a laptop without mobility.

Royster

Nov 8, 2007 10:14:25 GMT Unassigned

Hi ppl.

Im glad to see HP finally have responded in here :) I'm just back from the post office after sending off my dv9074ea to InfoCare (HP Service partner) here in Norway to fix the wlan issue. I'll hope to get it back very soon though it took my brother 5 weeks to get his dv9074ea back, but that was during summer holidays, but still five weeks seems a bit to long don't u agree? well i see several people talking about the colour on that wlan switch. My wlan switch have stayed blue all the time but still no broadcam unit in device manager. only the bluetooth has worked like a charm all the time. i will give more info when i get it back from service :) let's see how fast InfoCare is this time.

Daniel Leblanc This member has accumulated 1000 or more points

Nov 8, 2007 12:11:25 GMT Unassigned

In the news
http://www.theinquirer.net/gb/inquirer/news/2007/10/29/hp-admits-wireless-laptop

Royster

Nov 8, 2007 13:23:26 GMT Unassigned

Great!

Thanks for that link Daniel Leblanc.

You should all check out this 6 min video from ZDNet.com regarding this issue :) Everyone, from now on this can only go uphill, the video and article is just great :) http://blogs.zdnet.com/Berlind/?p=853

be sure to click that video guys and give feedbacks here. cheers!

Alberto A Lacombe

Nov 8, 2007 14:35:32 GMT Unassigned

Hi!

After many recipes trying to get my wireless back, my DV6125se had finally died... The computer was working fine (surely with my USB Wi-Fi dongle) and I had to restart it... It was the end... The computer never came back again... The power button becomes on and off...

I contacted HP Brazil and they just said that they don't have support for this model down here... I bought this computer in USA, last January.

Also, I sent it to a notebook repair shop and the price of the repair is around US$300,00... Some components of the MB were burned and the guy told me that changing these parts, the computer will come to life again... And I asked about the wireless... They said that replacing the burned components, the Wireless will work fine too...

The guy from the repair shop told me that HP is releasing some MBs in order to fix these problems... But, of course, selling these parts...

I hope that my computer comes back I can work with at least the end of the year...

Regards...

Sean Dickinson

Nov 8, 2007 19:34:04 GMT Unassigned

Hello all,

Adding my DV6208nr to the ever expanding list. My broadcom device vanished about 5 months after purchase. I reseated the adapter, flashed new bios, and reformatted Vista AND XP at least 6 times to remedy the problem. I did all of this before i called HP technical support.

I would also like to add that HP has the absolute WORST customer service of any company that i have ever dealt with. They fail to recognize the hundreds of posts on the forums, and do NOTHING other than perpetuate an already horrendous issue with these laptops.

I just got off the phone a few minutes ago with Nicoline, my case manager at HP customer support. This was an extremely aggravating conversation which lasted over an hour. i was initially determined to get a replacement laptop, with an intel board. I came to this conclusion after reading many boards with issues identical to this one. Like a faucet, she only spouted policy about a "repair based warranty" Which all of you have much experience with.

I initially refused to send my laptop in for repair, because i KNOW for a fact that these models will eventually fail AGAIN, if the issue hasn't been addressed since LAST YEAR. She attacked, saying that I, the consumer had no idea if they fixed the problem or not, and that i could no way know the inventory/condition of the boards at the repair center. Apparently, my arguments about the extremely obvious defect with these models fell on very deaf ears. I eventually caved and requested a box for repair. She did however, offer and extended warranty without charge to me.

I am still astounded that HP will not replace our notebooks. How can one company be so willing to shaft consumers after purchasing their products??? <b>They've obviously wronged us, the unsuspecting consumer on so many levels.</b>

gogol

Nov 8, 2007 21:49:39 GMT Unassigned

I am not a computer software specialist but happen to understand a bit of hardware. One thing is obvious - the WLAN card is good because it works once in a while. The problem with the bad solder joints is not the cause. If it was it will be permanent or will happen randomly. One thing is sure - the WLAN reappears (most of the time) after entering safe mode (no matter which one - with or without networking, command prompt only) and restarting. This fact should be a lead to follow since there is no any direct hardware change or intervention (power disconnection, hard reset etc.) BIOS update does nothing. However, it seems that it is a hardware problem. What is the difference between safe mode and normal? Obviously there is something that triggers the process and the WLAN reappears.
Anyone with an idea?

Jim Kahler

Nov 8, 2007 23:52:50 GMT Unassigned

OK, 10 posts on this string since I ventured into these unknown waters. You are raising some good questions; Iâll try to respond to as many as I can.

L Olsson: Thanks for the comments. I believe (my opinion) that e-mail, chat and phone are a better (not best) form of one to one support that has a higher probability of providing a direct answer to a technical question. Forums are definitely new to me, and I am learning about how they fit into support delivery and customer feedback processes. I see this as a peer to peer environment primarily, but can be an opportunity for the manufacturer to engage directly in conversations between their customers and with their customers. Iâm definitely a rookie here folks. Regarding your product issue, our warranty policies are clear. If the remote software and troubleshooting practices did not solve your problem, I would recommend having the unit shipped in for repair. Weâre having very good success rates with the repairs and consistently purge defective materials from our supply chain. Any assumption that parts used to repair our products are also defective is a poor assumption.

David H: POP stands for Proof Of Purchase. They are asking you to provide that information to determine warranty status. We estimate the warranty period from the date of manufacture, adding a buffer for the amount of time a product spends in distribution between our factory and the retail store, if you purchased through retail. Sometimes units sit in inventory for extended periods making them appear out of warranty, but your proof of purchase or receipt can be used to enable entitlement. When you finish that process, please go through the troubleshooting steps, and if needed, weâll repair your product for you.

Royster: I manage our North America region, but I know my European peers would not be happy with a 5 week repair time. I know they are currently operating at much better levels of turn around time. You are doing the right thing sending your unit back for repair.

Alberto: Our product repair models are unique to the country of origin. Product repairs must be delivered from the country you purchased your unit from. If you can get your unit back to the US, we will repair it for you.

All: I can not guarantee that I will answer every question posted here, but I am humbled by reading your stories and experiences. I feel obligated to participate in this conversation with you. If you feel that I may have ducked your question, please give me a little more time. Weâre listening.

Jim

King Don

Nov 9, 2007 01:42:58 GMT Unassigned

Great. Day one for me now. I read through some of this thread, but wanted to come in unbiased.

Maybe this will help...

Last night i switched the wireless slider to the left for the first time ever. LED turned from blue to amber.

Now it won't turn back on.

I refuse to try any of this bios, safe mode BS until i get a definitive answer. I bought mine at Best Buy in Feb 2007 with no extended warranty.

Am I covered for this?

Datagurut

Nov 9, 2007 03:33:51 GMT Unassigned

Funny, that is how the problem originally started with me. I have two of these. The other one is never shut off. But the first time I shut off my wireless (by accident) it didn't come back until I rebooted. Then, slowly, it stopped working completly. Eventually, the machine would turn on for a few seconds with a couple short beeps and a long beep, HP said it was to do with the display. They changed the MB and all has worked fine since. The only difference is I updated it to Vista.

I am reluctant to go to the other laptop and switch off and on the wireless. Both are still under warranty. It would be good to knnow if there is going to be a permanent fix or a recall.

Perhaps this problem has to do with the mechanics in the wireless switch causing a short somewhere in the MB?

Robert

MSU_PaulC

Nov 9, 2007 12:13:35 GMT Unassigned

Of course another laptop to add to the pile. My wife's DV6105us lost the WLAN card on Tuesday morning. As an IT tech at Michigan State I have a unique opportunity to having more tools at my disposal than most, and have more experience in dealing with conflicts between hardware and OS matters. Since I had previously installed the Windows Vista upgrade from HP, which included all of the drivers for the system I decided to roll back the system using the original recovery disks back to Windows XP. I had already reseated the WLAN card and RAM in the system. After the restoration, the card still failed to appear even using several utilities which showed me that the service for the Wireless Assistant refused to start, and could not be started manually.
I was able to finally download the BIOS upgrade for the system and will give that ONE opportunity after resetting the defaults. I have already sent this laptop in once for craftsmanship issues where the case cracked for no apparent reason - of course the case is now cracked again in the same area (the security lock connector on the lid)after routine opening and closing. Not cool.
The warranty on this laptop which I purchased in January 2007 was updated for that repair to September 2007 to reflect that extension. I have also attempted to chat with both Ryley and Vaughn in HP support to see where to go, and had both of them "inadvertently" disconnect my session with them. Not impressed.

If the BIOS repair fails, then I can only follow up with the next option which is to contact support and file a case repair to replace the cracked case again, along with the mobo affecting the WLAN. The funny thing about this is that I am sending this message from my ULTRA reliable HP ze2308 which has taken lots of bumps and bruises, but still keeps plugging along. I encourage HP to not be inactive on this and mediate our claims instead of hoping that warranties will expire before the consumer takes action.

In a tight economy it is better for a corporation to step up and deal with the issue first, instead of waiting for litigation, which ultimately only benefits the lawyers' bank accounts.

towedjmpr

Nov 9, 2007 16:13:42 GMT Unassigned

I have the same issue and all I can get from the online chat is to reinstall the advanced power options. Go go Customer no-Service.

Nate Nygren

Nov 9, 2007 17:15:47 GMT Unassigned

I encourage everyone to press HP really hard on these questions: what is failing AND why? Unless they can pinpoint those answers, they can't possibly know that a replacement board will be a true fix.

I mean, what if it IS a heat issue somehow? How will a replacement mobo fix that? Did they identify the failing component and replace all these boards with new components that are spec'ed for higher heat tolerance?? See, that's the kind of critical thinking that needs to be applied when HP is asking us to inconvenience ourselves by sending in our machines REPEATEDLY until they deem it a lemon.

I will say this with much emphasis: until HP can guarantee they have a true fix (by answering the questions above), they are in violation of the federal Magnuson-Moss Warranty Act (aka, lemon law) by not replacing our machines or offering a refund!!! The definition of a repair under that act implies that the repair is KNOWN to be effective. HP doesn't KNOW that replacing mobos will be effective. Are you following me here?

If the company is unable to make a successful repair, it has breached it's warranty obligation to us and we are entitled to refund or new computer.

The law is that simple.

-Nate

David Hanames

Nov 9, 2007 18:01:07 GMT Unassigned

Jim, I really appreciate seeing HP management posting and taking an interest in this issue. I understand that your engineers are working on the issue and your tech support has agreed to have me send in my unit for repair. My hope is that you will get to the bottom of the issue before my PC arrives and that I can be assured of a permanent fix. For me there is nothing more important than customer service and you sum up the experience that I should expect on your homepage with the phrase "We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work." I trust you will get to the bottom of this issue and do what is necessary to ensure your customers enjoy the HP equipment that they have purchased.

Thank Jim

Enrique01

Nov 9, 2007 18:13:09 GMT Unassigned

Unfortunately,I have the same problem with my laptop! The wireless connectivity just vanished! but Im writing now because i am just TIRED of not having someone decent enough to help me when i call to HP "customer support". Its just so irritating to receive NO truthful or honest answer from the HP support person. Besides, It's been already 4 weeks!! and ever since i had no call from hp support, no updates on the case website, NO NOTHING! When am i going to get my laptop back???? --and the worse part is that this is the SECOND time that i experienced this problem with this laptop. Honestly, Did HP even fixed my laptop in the FIRST time when i sent it in for repair?......I own a compaq presario v3019US and im VERY dissapointed with how they handle my case. Didnt expect this from HP.

Jeff Doney

Nov 10, 2007 10:52:41 GMT Unassigned

My turn.

My Wireless card dissapeard after loading the latest updates from HP on Friday. I will try the bios fix first, but I would assume that HP will do somehting like Toshiba did for my son's laptop after they discoverred a systemic issue with the display.. They replaced them for free for anyone with the failure. Sony did a similar replacement for cameras with falty CCD chips.

I would also expect that Jim will have sent a bulletin to all of the call centers alerting them to the status of this issue (I hope you had a good weekend, Jim).

Jeff Doney

Nov 10, 2007 10:55:44 GMT Unassigned

Oh, I forgot to mention. There are other threads discussing the same issue, so if Jim hasn't sent someone to them, they will feel left out.

Canuk Cassie

Nov 10, 2007 22:35:39 GMT Unassigned

Ok a few questions about Jim's post.... What will happen5 to those of us whose wireless flew the coop shortly after our warranties expired? And I am a Canadian who bought my computer in the US... I was at that time with a boyfriend and spent alot of time over there in the US...... he actually dealt with most of the problems via the phone for me..casemanagers etc... merely because he had more patience... But what is this now? I must bring my computer to the US now to have it fixed? What shall I do rent a motel and wait patiently for perhaps weeks until HP decides to send it back to me? I do not spend much time in the US, since breaking up with my US boyfriend... Why can't I send it in through Canada? and what is going to happen if, no., when HP finally admits that this model is flawed? Will I be able to send back to the US..for a replacement refund or whatever they fnally decide.. or what?? I am curious :)

jason vasquez

Nov 10, 2007 23:31:44 GMT Unassigned

this issue just started yesterday i will be notifying hp, although i have to say i am unsure that it is hardware related as i was online , i did a windows update and there it is no more wireless nothing changes it back did a destructive format still nothing. tried some of the fixes nothing is working. i have the dv6000 in the product range for the "enhancement as they call it". if it is hardware it is very strange how it started, right after that update.

Yonghee Lee

Nov 11, 2007 01:15:57 GMT Unassigned

Hello, everyone.
I got the same problem on my dv6000 laptop. This is absolutely definite production fault of specific notebook line-ups of HP. But why HP doesn't take the responsibility of it after admitting it publicly by taking some actions something like recall for the faulty products? Many customers have already experienced waste of their time and strength to handle this problem for long time. Now it's time when HP clearify it's opinion and solution for it.

nischal999

Nov 11, 2007 04:12:28 GMT Unassigned

i m using dv6113us notebook,with broadcom wlan card..same problem..wireless card suddenly stopped working.HP sent me replacement card and i replaced it, but still not working. I reinstalled windows and it started working again. I think its some bad HP update. Because I updated it, and it stopped working. Not even listed in device manager. I think i'll have to send my laptop to HP people. Seriously thinking of buying a new laptop from different company this time. And its not only me, its so many people with dv6000 series having same problem. I am really disappointed with HP. Didnt expected this from a reputed company like them..

Yonghee Lee

Nov 11, 2007 04:35:57 GMT Unassigned

Don't send your notebook to HP anymore. Just follow the smart guy, shadowchemist's May 31 posted direction. I think HP need to notify this solution officially for the wireless device vanishing problem. At least, this way is perfect for dv6000 laptop. Good luck.

Pagin Renaud

Nov 11, 2007 06:47:01 GMT Unassigned

@ Yonghee Lee :

No, this is not fixing a problem, because i pay for a laptop that can be used whithout any cheat or tricks.

If you like to wait 20 minutes to play ping/pong remove battery / Failover mode .. ect... ok

But when you work , i do not want to play this game one time by week ...

HP need to find and fix this problem on the DV6000/DV9000 series.

You paid to get something running well ...

ne_moose1

Nov 11, 2007 07:32:49 GMT Unassigned

Jim Kahler
Jim,
While I appreciate your response you seem to be missing the point. The fact that we users misunderstood how this board works is a minor issue. The real issue is how HP support responded to this very serious issue which goes back to March of this year. I first went to this board after having very poor responses from HP support.
I first contacted support in June (four months after the first post here). I am an intergrator and have been in the industy for over thiry years.
One support person informed me that I would have to downgrade the system to XP, even though I was looking at a sticker on the unit which clearly stated Vista Capable. He also stated that by upgrading I had voided my warrenty. I asked to speak to a supervisor and he went as far to say that he did not have a supervisor or manager. I then informed him that for quality support reasons that I was also recording the phone conversation (I lied). His additude changed and instantly he had a supervisor.
Sorry about rambling on, but I wanted to display one example of the multiple bad experiences that I had with HP support. My frustration increaed when I first went to these boards and found out how many people were having the same problem and were also getting the run around from support. In fact the run around continued for months.
The only true response that I received was after writing an email to the HP CEO. Within two weeks I had a replaced mother board.
In summary, my issue is not that the problem exists but in the total lack of quality support provided by HP. It seems like HP really only cared after the issue hit the press.
Dave

Guega

Nov 11, 2007 08:28:45 GMT Unassigned

Hello everybody
i'm from Brasil and i've had the same problem with my wireless...
my note is a dv6253 and i did everything to get my wireless back but didn't work, i bought this computer this month and after i read the head-ake that you are having i decided to change my note for other, i'll change for a acer because i fell i ahve a "bomb" on my hands...
well i'm very frustrated, this is my first notebook and the first impression with HP was too bad...
good luck to everyone with your HP...
bye

Yonghee Lee

Nov 11, 2007 08:58:20 GMT Unassigned

Hello, Pagin.
You looks like confusing shadowchemist's method with another's. That isn't trick for shuffling hardware problems. The reason why I recommend the way is it is based on perfect software knowledge as the guy explained in hist posted message. (I know also a little bit about software.) And there are also many people who experienced same problem(wireless disappearing) after replacing MB and thermal pad. Just follow the way "correctly" until the steps fit your situation and then talk again. I attached the guy's direction hear to follow.

from shadowchemist's May 31 post
Hello,

I have a dv6000 laptop and my wireless driver, also, vanished without a trace. I went on Google and Yahoo and looked around to find any way on fixing this problem. I have read what other people have done and never worked. However I have found something interesting. When reinstalling the driver for the wireless and restarting the computer the wireless appears until the next restart/stand-by/hibernation. I have noticed that some of the configuration files get overwritten by either Windows or maybe an update. I do not know what is causing the files to be overwritten but because of that the computer can not recognize the wireless driver. So I have tried my own method of fixing this without sending the computer to be serviced which, by the way, some people have reported that sending it to be fixed with a new system board does not work. So here is my method and hopefully it will work for you. I have restarted my computer several times and each time the wireless driver is detected and running.

1) Restart the computer and enter into Safe Mode.
2) Uninstall the wireless driver from Control Panel.
3) Goto Program Files in your C drive and look for the Broadcom folder and delete it. Make sure that you remove it from the Recycle Bin too. Also you should have the latest version of the driver. (Boardcom 4.100.15.5) The HP website has this available (sp34152.exe). [Get the driver downloaded on your computer before doing any of these steps] In the SWSetup folder there should be a folder named WLAN delete all the files in there and replace it (copy and paste) the Boardcom files that you downloaded.
3) Restart the computer and enter into Safe Mode again.
4) Reinstall the driver. Check in Device Manager to see if the driver is there. If not then restart the computer and enter in Safe Mode again. The computer should see the wireless driver now.
5) In the C:\ProgramFiles\Boardcom there would be several system and configuration files. Right click on each of them and make the files Read-Only and click OK. The computer is going to give you an error. Ignore it and click on Cancel. Go back to the properties and you will see that the files are now Read-Only. Also goto C:\Windows\system32\drivers and look for a file named bcmwl5.sys and right click on the file and goto properties and make that file Read-Only.
6) Restart the computer and enter the computer in normal mode. The wireless driver should be installed and in the device manager and working 100%.

Hope this helps everyone. Good luck.

valkor

Nov 11, 2007 09:47:25 GMT Unassigned

Hi, I have same problem with my dv9005us. Of course - no help from the help desk. I need some clarification regarding the above method if you don't mind. You said: "In the SWSetup folder there should be a folder named WLAN delete all the files in there and replace it (copy and paste) the Boardcom files that you downloaded. " First, HP has the latest file sp36684.exe. Do you think I should use this file? Second, I believe, after I execute this file I will install the new driver. I won't be able to "copy and paste files that I download."
I appreciate your help.

klewisusmc

Nov 11, 2007 10:20:15 GMT Unassigned

I bought a DV6000 series laptop in August 2006. Shortly after in November my wireless card that HP harwired in there failed. I was told I had to send it into the company. After a long wait period I got my computer back and it had scratches on it. I was told that an HP rep was going to call me but never did. I no longer attempt to call HP because I can never get anyone on the phone that speaks any form of English that is understandable. I get very frustrated and end up hanging up eventually. Today I go to use y laptop and the same problem has happened AGAIN! As you can see by the dates that my one year warranty has just run out two months ago. Do these wireless things have built in one year expiration dates so you have to keep sending it in for a new one or what?!? I am a full time student taking 20 credit hours and a full time mom. I do not have the time or money for this! I have always bought HP computers and the past year I have been very disappointed. Over the past 6 years I have bought 7 HP computers and this is the thanks I get from their company?

Yonghee Lee

Nov 11, 2007 10:46:10 GMT Unassigned

Hello,valkor.
You can download also old version for the wireless adapter in HP site. I didn't load new version you said for just in case. And after downloading, you must run the downloaded file(SP34152.exe). And then you can find the created new folder at C:\SWsetup\SP34152A which was target folder must be copied and pasted in WLAN folder and reinstalled also.
Good luck.

Andre Arruda Pinho

Nov 11, 2007 16:19:09 GMT Unassigned

Hi everybody,

My guaranty has expired and I have a total useless DV 6058 CL on my hands.

The point is: To get my laptop fixed, Hp wants I pay US$ 300,00.

The question is: If I pay US$ 300 to get it fixed, probably I will just have the mother board substituted..... Is this mother board a "new release", or the same one that shows a clear overheating project issue?

Will I get the same problem is 12 months, and than I pay more 300 US$ to get it fixed again?

When HP will make a "recall"??

ne_moose1

Nov 11, 2007 18:53:09 GMT Unassigned

Andre,
HP is extending the US warrenty for twelve months for the disappearing wireless issues. See the following link http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&dlc=en&lc=en&cc=us Do not know what they are doing in Germany.
Dave

Royster

Nov 12, 2007 11:34:44 GMT Unassigned

ne_moose1, your reply to Andre Arruda Pinho is not correct. HP is not yet officially extending the US or "worldwide" warrenty for twelve months for the disappearing wireless issues in that Limited Warranty Service Enhancement. In fact as mentioned in ZDNets video about the issue you will see it's not mentioned from HP. You can also see it by reading the link you you gave. But check out ZDNets Video about it here:

http://blogs.zdnet.com/Berlind/?p=853

ya tsek

Nov 12, 2007 11:39:07 GMT Unassigned

I have compaq v6000 and wireless vanished couple months ago..Well i recently discovered that running graphics intense game like Doom3 brings it to life. I'm not hardware engineer but ,imho thats,nvidia vga or chipset driver issue. Every time game quits i get blue light . Not enough power on pci bus ,when gpu is in 100mhz 2d mode?

Lana T Davis

Nov 12, 2007 12:21:28 GMT Unassigned

ne_moose1,

I don't know whether you posted an incorrect link or incorrect information in your post to Andre, but the link that you provided led to information about several other issues that HP is dealing with on some of these same series computers but nowhere on that page does it even mention wireless cards.

If you know of a place where I can go to indeed see that HP has extended our warrenty like the should please post it.

Thanks!

Lana

gogol

Nov 12, 2007 12:54:12 GMT Unassigned

It is good that Jim and the HP management actually understand what I mentioned about extending the warranty and the first step in the right direction is made. I guess the next one should be to inform internally all the Tech Support about that. However, as we all know extending the warranty and installing the latest BIOS update does not help. The root causes for these issues should be determine ASAP and action plan how to eliminate it developed accordingly. Also, there should be plan in place how to accommodate the users that suffer from all these issues. I personally would like Jim or someone from HP to tell whether we should wait for a software fix or we should send immediatly our computers for MB replacement, that as many have mentioned solves the problem only temporary. I don't want to send my computer every 3-4 months and not having it for 4-5 weeks each time. The transparency is very important in this case in order not to further damage HP credibility in the eyes of the customers.

Andre Arruda Pinho

Nov 12, 2007 12:55:49 GMT Unassigned

Thanks for the support,
Since the Laptop was bought in US, the German service says that is not possible to cover any extended service here.
Chatting with HP support in US, I was told the only way to get my Laptop fixed is sending it to a Friend in US (unfortunately, I do not have friends living in US) , and pay 300 US$.... (The Hp chatter support was not informed about any extended guaranty).
I asked if I could be possible to send it with international post, but as per HP statement, âit would be not possible and it is necessary to have an US addressâ.
Here I see a lot of colleagues that have the same problem as I: Bought the computer in US and now do not find HP support in their countries.
I mean, HP could offer the possibility to send the Laptops via international post (DHL, for example) â and I would pay for it - or to send the spare parts worldwide.

Royster

Nov 12, 2007 13:13:07 GMT Unassigned

Hmmmm

We are living in 2007, and HP tells us that it isn't possible to send in a unit bought in a different country for repair in the country u live in for the time beeing? how dinosaure age is that? what can possibly be the hardware/software difference that makes it impossible doing services worldwide? it seems to me that HP and or other PC makers are stuck in the past. We got 24/7 internet and country/country real time access. What argument can possibly defend that "you have to send it in for repair in that country you bought it" it's just crap, it has to do with ancient logistics and service routines. Would like a feedback on this one from HP staff ;)

ya tsek

Nov 12, 2007 15:05:32 GMT Unassigned

After successful bios update to ver F.3B and reboot wifi card was recognized ,on next boot disappeared .Copy of Doom3 did the trick again (blue light).Works every time ,unfortunately just like bios after reboot broadcom card is gone. Any suggestions for lightweight âworkoutâ app for my GPU ?
Doom3 on startup to get wifi going is too much.

valkor

Nov 12, 2007 15:19:50 GMT Unassigned

I think that HP Limited Warranty Service Enhancement from a few posting earlier does have wireless problem listed: "The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.", and it does says "12 months after your original standard limited warranty expires." However, I hate to think that:
1. This is temp. solution based on what happened to other peopele in this thread after they replace the motherboard.
2. You don't have your computer at least for several weeks.
3. Most probably they will reformat your hard drive.

Pagin Renaud

Nov 12, 2007 16:05:28 GMT Unassigned

@ Yonghee Lee : no i do not confuse, the fact is i do not want to play tricks to get something running as stated on paper.

---------------------------------------------
@HP resource center forums :
HP start only to play the one who want to hear something after 6 months of blabla.

when i paid the laptop in shop , i have not waited 6 month to pay !

So now or HP move against this laptop serie and found exactly the problem ( or recall the motherboard and swap the faulty one ) or HP will miss the 'prestige' around all IT workers.

But if you change Motherboard by a new one, and this new one play again the same behavour after 3-6 months ... then swapping motherboard does not fix the problem but only incresase the time to goes end of your warranty time.

And in the final step what you get for price ???

* Laptop not really working
* Loose time to HP Call center
* Waste of money in any kind ...
* And the final one is laptop working @50% of capacity ( reboot / wireless / heating problem )

Computer is there to help people and here it is not the case anymore........

And mystery remain ... is this problem occurs only on AMD / Geforce Chipset ?

nwjma

Nov 12, 2007 18:58:38 GMT Unassigned

On a positive note... I just got my laptop back from HP after having the wireless problem fixed. The problem started back in Oct. but I postponed sending the laptop in to be fixed because my son had some school projects he needed to work on and I was concerned about how long it would take to get the computer back. I had read some comments from people who said it had been over a month. I sent my laptop in last Tuesday and I got it back this morning. Total time away was less than 6 days. No scratches on the computer and everything is working fine. I worried about losing files and info. and turns out everything is still on the computer. I was frustrated with HP when the wifi issue first occured, but I've been nothing but happy with the way they've resolved the problem. I thought the turn around time was amazing. I realize there are those who haven't been as fortunate, but I thought it might help for some to read a comment from a satisfied customer. I once thought I would not buy another HP laptop but their handling of this matter has changed my mind.

Nate Nygren

Nov 12, 2007 19:08:43 GMT Unassigned

Well, congrats on your turn-around time being fast. However, as HP still has not been able to identify the source of the failure (what and why), I won't be surprised if in a few months you'll be back on the forum because your replacement mobo has failed as well. There's many of us that believe strongly this issue is caused by heat stress on a component, and if that's the case then your new mobo is just as prone to failure as the old one. How HP can call their band-aid solution a "fix" is technically in breach of their warranty obligation if they have not fixed the source of the problem.

-Nate

MRAHV

Nov 12, 2007 23:41:56 GMT Unassigned

After having the board replaced in my previous post that laptop has had no problems yet but its only been a couple of weeks I will keep the forum updated if anything changes.
So far my DV9000 has had no problems ive had it since last December, I have not updated the bios yet but it has ver F.25, It came with the vista upgrade cd's from HP and was updated to this version as part of the vista upgrade, for some reason you cant find that bios ver on the Hp website? why does the new bios update F.3A 10/2007 only mention fixes battery failure issues when there is wifi and power issues with these laptops, I just dont understand why they are not addresing the issue.
Wondering if I should upgrade to the newest version since ive been problem free with the F.25 version. Guess Ill have to make that decision,
Also I have heard of some hinge issues (breaking) with the dv9000 has anyone had a problem there as well.

Thanks again everyone for all the good info
Ill keep this site posted with any problems I may have.

MRAHV

Nov 13, 2007 00:15:50 GMT Unassigned

My girlfriends dv9000 that HP replaced the board on (it Died Completly No Power at all had a different serial# range than what the HP Pavilion dv6000/dv9000 and Compaq Presario V6000 Series Notebook PCs (HP Limited Warranty Service Enhancement) say's The serial #'s they will cover under the enhancment fo the DV 9000 is xxx630xxxx - xxx636xxxx, how funny mine is xxx649xxxx
Why are these not included after having one die already? Thand goodness I am still under warranty for the time being, hope fully they will update the serial numbers for the the enhancment after having wif and the board replaced in this one already.

WhiteSky

Nov 13, 2007 00:21:10 GMT Unassigned

Alrighty,
I Just got done reading all of these comments, took me three days of logging in on my Sprint card, because my wifi doesn't work either, but I have a DV2315nr. I bought it in July new from Best Buy. Then about a week ago, I turned it on and went to connect and viola, no icon in my network adaptors, checked device manager; no adaptor for 802.11. Turn computer off and on still nothing, yada yada yada same as everyone else. Then I run spybot and get rid of any cookies it finds and then it turns back on without having to restart???? That only worked a couple times. It's funny though, today it didn't work this morning, but I took it to work and it didn't work there, brought it home, and now it works. Strange, how it picks when it wants to work. Haven't changed anything today on it at all. Always take it with me everywhere, because of the nature of my business. I run an Audio Visual business for conferences, so I bought three of these to run powerpoints and videos. All with Vista. So far this is the only machine it has happened to. I talked with tech support, they said dump everything and redo OS and start from scratch, I told them hell no, too many programs on my pc that I have spent hours downloading and tweaks that make Vista worth anything at all. That's where I'm at as of right now, and Believe me I WILL get to the bottom of this and figure out what it is that is not allowing this to work.

Michelle Connerty 2

Nov 13, 2007 00:38:43 GMT Unassigned

Jim,

My computer went in for repair on July 29, 2007. Last Thursday night someone called me to tell me it's ready.

This is the second time that it's been repaired. I took it in December 17, 2006 and got it back in February 2007. So in the time that I've owned my computer September 2006 to November 2007 - 14 months I've not had it for 8 of those months.

What does HP say to that? btw I've had to buy another laptop and really don't care if I see that computer again... however I would like my money back. Any chance of that happening?

Thank you,
Michelle

Canuk Cassie

Nov 13, 2007 01:30:59 GMT Unassigned

Update..Just called HP from the US .. where I bought this thing... actually boyfriend called.. they would not take my Canadian phone number to call me back.. because for some reason they won't call a Canadian phone number back.. even though I had called HP last summer, when I had other problems with the second one they sent me to replace the first one that was crap... the second one they sent me was a demo and would not even let me back up the windows cd's... So they sent me this new DV6000 it was fine for a few months.. from October until around May when I had problems with the left mouse not working... they then rebuilt the computer must have been more problems then even I knew... .. the second time was for the keyboard issue..some keys would not work,... and just as I got it back and my warranty ran out.. guess what? no wireless???Ok this could have happened before... as I was having wireless problems because of my router and so was using DSL for connection... So now tonight again we called them to see if there is a fix yet for this..(after being put on hold by 2 different techs.. who never came back,...) I fianlly talked to a third tech anmed Sam.. he says he can't help me because it is out of warranty..however.... we can have you send it in to be fixed... and said he knew what the problem was and how to fix it.. he claimed it was a wireless card. problem.. and informed us that it would cost $ 300.00,and that it would come back fixed.. guarenteed.. it was a wireless card issue.. it needed to be replaced.. Why 300.00 we asked? because he replied the parts are very expensive.. When I told him that I have read on this forum that the wireless cards did not solve the problem. also when I sent in in this past June,. they rebuilt this whole computer.....Now he is changing hsi tune and now tells me that they weren't sure what the problem is..they don't have a clue!! (So what does he want me to send in $300.00 for???and if I have tried everything, that they do not know what else to do and to send it in... He then said sorry I am but a lowly tech.. ok maybe he didnt say lowly but that is what it sounded to me like meant..I am but a mere tech.. I can only escaltate it to a casemanager... sounds a bit rehearsed to me.. he actually sounded like he was close to tears.. I almost believed it for aobut a second... Coached?No doubt.. Things that make ya go hmmmh!

Canuk Cassie

Nov 13, 2007 01:37:31 GMT Unassigned

Update..Just called HP from the US .. where I bought this thing... actually boyfriend called.. they would not take my Canadian phone number to call me back.. because for some reason they won't call a Canadian phone number back.. even though I had called HP last summer, when I had other problems with the second one they sent me to replace the first one that was crap... the second one they sent me was a demo and would not even let me back up the windows cd's... So they sent me this new DV6000 it was fine for a few months.. from October until around May when I had problems with the left mouse not working... they then rebuilt the computer must have been more problems then even I knew... .. the second time was for the keyboard issue..some keys would not work,... and just as I got it back and my warranty ran out.. guess what? no wireless???Ok this could have happened before... as I was having wireless problems because of my router and so was using DSL for connection... So now tonight again we called them to see if there is a fix yet for this..(after being put on hold by 2 different techs.. who never came back,...) I fianlly talked to a third tech anmed Sam.. he says he can't help me because it is out of warranty..however.... we can have you send it in to be fixed... and said he knew what the problem was and how to fix it.. he claimed it was a wireless card. problem.. and informed us that it would cost $ 300.00,and that it would come back fixed.. guarenteed.. it was a wireless card issue.. it needed to be replaced.. Why 300.00 we asked? because he replied the parts are very expensive.. When I told him that I have read on this forum that the wireless cards did not solve the problem. also when I sent in in this past June,. they rebuilt this whole computer.....Now he is changing his tune and now tells me that they weren't sure what the problem is..they don't have a clue!! (So what does he want me to send in $300.00 for???and if I have tried everything, that they do not know what else to do and to send it in... He then said sorry I am but a lowly tech.. ok maybe he didnt say lowly but that is what it sounded to me like meant..I am but a mere tech.. I can only escaltate it to a casemanager... sounds a bit rehearsed to me.. he actually sounded like he was close to tears.. I almost believed it for aobut a second... Coached?No doubt.. Things that make ya go hmmmh!

WhiteSky

Nov 13, 2007 03:27:33 GMT Unassigned

EUREKA!.... PLEASE SOMEONE CALL ME, 407-221-6113 I WANT TO TEST THIS OUT WITH SOMEONE BEFORE I POST SOLUTION. ROB WHITE

vicki gratton

Nov 13, 2007 12:58:07 GMT Unassigned

JIM + ANNA

DV6000 (minus wireless) OWNER

Whilst i am happy to see HP aknowledge the very unsatisfied customers that are on this forum. It seems as though your not really providing us with a solution to the problem!

My laptop has already had one repair (i say repair, yet it did NOT come back fixed) was this to merely waste time as my warranty is not far from expiration? It has now been in for its 2nd repair for almost 2 weeks... since the first I have had to make 4 or 5 escalted calls to associates (who only talk off a scrip), the complaints department and finally a supervisor! At present all I can do is hope it comes back fixed this time!

If it does not... where do I go from here, you hear me ask?! As stated by someone previously, are HP going to hold up their hands if warrantys expire after repairs have already supposedly been done... will we get a free repair or placement?

As im sure you can tell, I am becoming a very impatient dissatisfied customer. Also as im sure you are aware, the best type of marketing is WORD OF MOUTH, now I do not want to sound patronising but look at this forum, quite a few not so positive words are going to be spoken out of the mouths that appear on this forum... think about the impact, I have already noticed alot of online "groups" which are anti-HP.

Anna previously commented that this is only a minority of HP laptops, well if its such a minority then do the right thing an recall or replace the computers with something that is not FAULTY/DEFECTED. If its such a minority your profits will not be harmed by putting your customer first and replacing products which should not of ever been put on the market. It is quite obvious there is no overall solution at customers are expierencing the problem time and time again, repair after repair!

If my problem had been fixed the first time then I would not be the unhappy customer I am. Do you not realise that some peoples lives/work/jobs rely on their laptops? I for one would be very VERY stumped if I did not have my mothers computer to use, I am lucky that I do even though it is an inconvenience! I am very aware of techy magazines which would write very interesting double spread articles on this issue and its only a matter of time before this happens. Magazines which reach millions of would be consumers...

DO THE RIGHT THING AND RECALL THEM?!

Nate Nygren

Nov 13, 2007 13:06:04 GMT Unassigned

Vikki, the problem with a recall is that it is usually for repairs. As HP doesn't have a clue what is failing or why, they can't offer any true fix for this issue. The only options I see are refund or replacement.

Nate Nygren

Nov 13, 2007 13:11:29 GMT Unassigned

For those of you who haven't done so already, I highly encourage everyone to contact Cary Holzman at the email address he left in the other thread related to this issue. I did; I was very satisfied with the information he gave me, and it didn't cost me anything.

This isn't for people with software and driver issues, it's for those of us with an actual hardware failure that HP is replacing motherboards for.

Even those of you who have gone out and purchased other wifi devices to solve your issue(like me), you might be interested in the information Carey has, so please look up in this forum for his post and contact him.

Here's the thread so you can find his email:
http://tinyurl.com/39534m

James M. Colby

Nov 13, 2007 13:11:34 GMT Unassigned

I agree with Nate. I'm wondering if there is anything further we can do individually or collectively to help facilitate getting to this desired outcome. A dialogue along this line ought to be useful.

Lana T Davis

Nov 13, 2007 18:13:12 GMT Unassigned

Nate,
Thank you for your perseverance. I feel just as determined as you do to insist that we be treated fairly.

I can't tell you how much inconvenience this has already cost me....mostly because they found it necessary to RESTORE my system. Like I've said before, I had a note taped to my computer begging them not to do that if they were just going to replace the MB. I asked them to please tell me why it was necessay and they can't...or won't.

I am not confortable one bit with all that has transpired. I don't feel confident that the same problem won't repeat itself. I also fear that it will be after the warranty is expired.

I sent an email to Cary Holzman and look forward to his reply. Thank you for encouraging us to do this.

valkor,

I looked and looked and read and read and I do not see what you see when I visit the link provided above. Maybe I'm at the wrong link. Could you please post the link that you are reading that HP has extended the warranty on the wirless issue.

Thanks!

Lana

valkor

Nov 13, 2007 18:40:36 GMT Unassigned

Lana, I swear to God, the link that ne_moose1 provided had "not detecting wireless adapter" verbage. NOT ANYMORE. I opened this link right after he posted. I didn't save this page as a separate file. I have no idea what happened. Now this link brings you to the old page.

ne_moose1, if you still have this page somewhere, would it be possible to post it again?

Nate Nygren

Nov 13, 2007 20:09:26 GMT Unassigned

Maybe they took it off the recall list because they still don't know how to fix it :-)

Rob Siegel

Nov 13, 2007 20:23:48 GMT Unassigned

WhiteSky, if you have a proposed solution, I'm not interested in talking on the phone, but I'll be your guinea pig via any IM client or IRC if you'd like? I'll be around for the next 5 or 6 hours, either post here, or you can AIM me at FunkSB2003

John Weidner

Nov 13, 2007 21:01:33 GMT Unassigned

Same problem happened to me on my DV9000. Taking the wireless card out and then putting it back in got the card working again.

Marc Seecharan

Nov 13, 2007 21:47:04 GMT Unassigned

Just checking in on the rest of people having the same problem. I had my motherboard replaced and no more problems...yet; I have suspected that this is a heating issue;my theory: the proximity of the overheating, dedicated vdo card to the wireless card damages both of them. My advice: its worth buying the extended warranty, cuz if this IS a factory defect, then it will certainly fail again and again. if u have this problem twice or more you should insist they change ur laptop with a newer model.
marc.

WhiteSky

Nov 13, 2007 22:33:04 GMT Unassigned

heres what i did,

Worked for awhile, then stopped, did it again, worked again. Temporary solution.

run msconfig
disable all startup items except for AVG
disable all services except microsoft stuff

control panel-device manager
disable NVidia Geforce adapter under display adapters
disable NVidia nForce stuff under System Devices

close device manager
run latest device driver for broadcom wifi adapter from hp website

then restart computer

when it turns back on you should see an icon in lower right corner trying to install drivers and initialize them.

Sacrifice display for wifi, when it comes back you can try reenabling those NVidia items in device manager. I just left well enough alone and restarted a couple times and all is well.

I am on a dv2315nr w/Vista 32bit OS
I download megacrap all the time from Bittorrents and run a buncha programs for meetings all the time including:
GOM player
Powerpoint
Firefox explorer
Windows media player
Bit tornado
Winrar
Photoshop
ACDSee
SpyBot
AVG antivirus

When turning my PC on and off I have the power connected a usb mouse and my sprint card i usually attached, Hope this helps someone.

ne_moose1

Nov 14, 2007 06:40:48 GMT Unassigned

Hi everyone,
Pertaining to the recall, it was on the site and then disappeared. The following is the original text:

Look at the warranty and notice that the wifi issue is now first on the list of symptoms. Below is straight from the warranty extension.

Models are:

HP Pavilion dv6000/dv9000 and Compaq Presario V6000 Series Notebook PCs - HP Limited Warranty Service Enhancement

Step 3: Identify the symptoms

If your computerÃ¢ÂÂs model number and serial number are listed above, the series is within the specified range, and the notebook PC experiences one or more of the symptoms listed below, contact HP during the Duration of the HP Limited Warranty Service Enhancement to determine whether you are eligible for a free repair.

The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.

NOTE: Prior to calling HP for support on this issue, please verify that your system BIOS is version F.3a or greater. If it is not, please go to HPÃ¢ÂÂs web site and download and install SoftPAQ SP36551; verify that the BIOS update has not corrected the symptom before contacting HP.

The notebook has no power and no active LEDs.
The notebook does not start.
The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
The notebook issues a single beep during boot indicating no power.
There is no video on the computer LCD panel or external monitor.
The external monitor functions but there is no image on the notebook LCD panel.
Unfortunately I do not have the HMTL. This test is from a Gary Swain post on the other thread.
Dave

mr_roboito

Nov 14, 2007 07:46:31 GMT Unassigned

This is the link for the above:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087194&lc=en&cc=ie&dlc=en&product=3227533&rule=22696&lang=en

Lana T Davis

Nov 14, 2007 07:52:04 GMT Unassigned

ne_moose 1,

Unfortunately, I never got a chance to see that before it vanished. Thank you for posting it.

One thing that is wrong with that page is that it specifies a certain series of serial numbers. My computer is not in the series that they have had listed about the display problems....which I have not had.

I don't think that the Wireless Card problems are going to be limited to those serial numbers. Hopefully that is why it was removed from that page. This issue needs it's own page and needs to NOT exclude computers outside that serial number range. Another possibility for them removing it is Nate's suggestion that they don't know what the problem is yet. Sad, but likely.

Nate -

I sent an email to carey@careyholzman.com and have received a reply. Thank you for pointing this out. I encourage EVERYONE in this forum who is now or who has experienced the Wireless Card problem to contact him.

seyory

Nov 14, 2007 09:30:25 GMT Unassigned

I saw that site when it had the wireless problem listed. I called HP and they agreed to repair my (out-of-warranty) computer for free. I already have the box.
If I send it in now, will they charge me?

C Munro

Nov 14, 2007 09:58:35 GMT Unassigned

I saved a pdf of the expanded warranty extension; the one that has since been taken down.

Have a look:
http://www.filecrunch.com/file/~euhmmz

This page has since been changed back to:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087194&lc=en&cc=ie&dlc=en&product=3227533&rule=22696&lang=en#

Makes you wonder exactly what's going on at HP.

Nate Nygren

Nov 14, 2007 11:00:04 GMT Unassigned

Lana, great to hear someone else was actually interested in a solution instead of just complaining on this forum :-)

-Nate

Nate Nygren

Nov 14, 2007 11:06:25 GMT Unassigned

Relax about the warranty page, ppl. If you hadn't noticed it was only posted for specific serial numbers in the first place, whereas this issue extends to more than those specified on that page... I'm sure it wasn't going to do you any good anyway because even if they extended the warranty on the notebooks, they still don't know what is failing and why.

If you really want a solution, send an email to Carey Holzman (google the name and find his email on his website) for the ONLY solution to this issued that I've been satisfied with. It's free!

-Nate

C Munro

Nov 14, 2007 13:45:10 GMT Unassigned

Nate - Yes, I had noticed that the warranty was only for specific serial numbers, as mine fell into that category. And regardless as to whether they knew what was causing the problem, an extended warranty would offer some assurance that the problem would be taken care of free of charge down the road.

Meanwhile, an email to Carey Holzman provides neither a fix nor any immediate benefits. Contrary to your opinion, this is by no means a definite solution.

Nate Nygren

Nov 14, 2007 14:38:13 GMT Unassigned

@ C Munro,

"Yes, I had noticed that the warranty was only for specific serial numbers, as mine fell into that category."

Well, as evidenced on this and other forums, those serial numbers have nothing to do with this particular problem. I'm just saying relax about this issue being taken off that page, because it didn't belong there in the first place.

"And regardless as to whether they knew what was causing the problem, an extended warranty would offer some assurance that the problem would be taken care of free of charge down the road."

Go ahead and have your assurance, I've already seen what a warranty means to HP and I'm not impressed. I'm not interested in assurance on the website, I want definite absolution provided for me by the laws of this country.

"Meanwhile, an email to Carey Holzman provides neither a fix nor any immediate benefits. Contrary to your opinion, this is by no means a definite solution."

Nobody ever said it was a fix, did they? And the "solution" is a very strong possibility, better than the band-aid fixes I've seen from HP. Yeah, I'd like an immediate solution as well, so I bought a USB WLAN adapter... in the meantime I'm still encouraged by Carey Holzman's approach. It's the principal of it all, and by now that's the best way to handle this.

Disagree if you wish, but don't complain when your warranty repair doesn't fix the source of the problem if that's where your assurance is. I'm just choosing to build my house on a rock instead of sand, to use an analogy.

-Nate

valkor

Nov 14, 2007 17:43:22 GMT Unassigned

Would you please be more specific what type of help carey@careyholzman.com can/will provide? I might of missed something. I also believe that temporary solutions are not going to help anyone.

gogol

Nov 14, 2007 19:37:25 GMT Unassigned

I managed to print it in mdi (Microsoft Document Imaging) before they removed it (see the attachment). What is that? I think this is a total abuse with customer's trust in HP. This time they screwed it up a lot.

James M. Colby

Nov 14, 2007 20:06:34 GMT Unassigned

I contacted Carey as suggested to determine what help he may be able to provide to those of us experiencing the vanishing wireless device. Here's his complete reply to me this afternoon:

We are currently seeking individuals plagued by this problem to assist us
with class-action litigation. The cost to you is nothing and the attorney
will contact you with details to see if you are interested in participating.

Thank you!
Carey Holzman
Co-host: The Computer America Show
www.ComputerAmerica.com

Nate Nygren

Nov 14, 2007 20:13:05 GMT Unassigned

James, there's a reason that wasn't being spelled out on the forums here...

James M. Colby

Nov 14, 2007 20:24:10 GMT Unassigned

In that case, do you know if my entry can be removed or obscured/modified or otherwise neutralized?

Nate Nygren

Nov 14, 2007 20:39:29 GMT Unassigned

Not that I know of.

But here's the thing; everyone in the US has the right to be informed of their rights under federal law. Until HP can guarantee they have a true fix (by answering the questions "what" and "why" is failing), they are in breach of their obligations under the federal Magnuson-Moss Warranty Act by not replacing our machines or offering a refund. The definition of a repair under that act implies that the repair is KNOWN to be effective. HP doesn't KNOW that replacing main-boards will be a true fix, so if you want effective action when speaking to your customer service rep., let them know that you are aware of your rights and hold them to their responsibility.

However, as true as the above may be, forum moderators are sniping such posts. Do posts informing you of your legal rights violate any forum posting rules? Obviously, everyone has the right to know their rights, but these posts get sniped nonetheless.

So I suspect that posts mentioning such things will get deleted soon, now that they know what we're talking about. Oh well, what's done is done.

Michelle Connerty 2

Nov 14, 2007 21:00:20 GMT Unassigned

Success!!

I got rid of my POS computer!! I went into Best Buy today to pick it up... I took it in July 29th and it was ready a week ago November 7th. I waited for about 45 minutes for them to find the POS.. they kept apologizing and telling me they were on a treasure hunt to which I assured them they were not.. lol

Just for fun I plugged it in at the store to see what shape it was in, if they had wiped the HD or restored or whatever. Apparently they replaced the system board.

When I booted it it said "No Operating System Found"... when I showed the tech he opened the slot for the HD and it was gone!! I said "excellent - more ammunition". I suggested that he immediately find the Store Manager.

The Store Manager was found after another half hour, so now I've been in the store for over an hour and half... I tell him that of the 14 months I've owned the POS I've only had it for 5-6 months, that I've replaced it with another computer and that I'm really not interested in having it back, I just want my money.

He immediately agrees that the whole situation is beyond believable and has agreed to give me a computer (not HP) of similar value/composition, etc. on Friday. I will get a new Toshiba laptop and they will give me a 2 year extended warranty to go with it.

Anyone want to buy it from me to replace their POS so they can work again? lol

I am soooo happy to finally be done with this. Even though I won't have my $1,500 back, I can sell the new one and at least pay for my awesome little Toshiba U200.

Thank you HP for impressing strongly upon me that customers don't mean squat to you. I will NEVER buy another HP product ever, and in fact while standing in Best Buy today I told about 30 people about my "problem" and steered them towards Toshiba laptops... all you had to do to keep my mouth shut was recall the computer and give me my money back, too bad you're too stupid to do the right thing by your customers!!

Michelle

ps.. HP if you ever do decide to do the right thing by me, I'll still be out about $500 which I would be happy to receive.

ne_moose1

Nov 15, 2007 06:39:12 GMT Unassigned

Hi Everyone,
I have a sugestion. Let's get some sort of numbers of people who have had or are having the wireless problem.
Please post the following:
Model: DV6040US
Date of Purchase: September 2006
Date problem appeared: June 2007
First Contact with HP: June 2007
HP Action: Replaced motherboard in October.
Status: Working
MISC: Emailed HP CEO in October.
Numbers should be interesting.
Thanks,
Dave

Datagurut

Nov 15, 2007 09:59:39 GMT Unassigned

Michelle, very happy things worked out for you =) Last year and the beginning of this year I consulted for several large companies in Helsinki Finland and talked them into going HP with their laptop solutions. Luckily they all bought a completly other model and have had no problems. In total I counted I have made 217 HP laptop sales to date.

Now I have received from several companies new laptop requests for next year. That means I send them an offer for x number of laptops and they agree and I help them place the order to the retailer.

I just finished making offers for 508 laptops which were originally HP and 86 Macs. I changed the offers (havent sent them to the clients yet, doing that in the morning) so that they are Packard Bells instead. And I will still be getting several more companies asking for offers this month, unforunatly I have to recommend Packard Bell to them as well.

My reasoning: I can't afford to lose my customers as easily as HP can. Even if HP recalls my two DV6000's or replaces them, I still can't take any risks in the near future. I can't imaging what it would be like to have dozens of clients yelling at me.

This may have been avoided if HP would have made an immidiate recall, like all respected companies do. But since the laptops don't cause serious injury or death, they are not required to do so by law. And everyone who bought an HP defective laptop automatically agreed to their terms of agreement (that they are not liable for losses etc).

My clients are probably just a drop in the sea to HP, but in Finland, a country of 5,5million where word spreads faster than the LA fires, I can say pretty much for sure HP will have lost 80% of their prospective Finnish customers by the end of 2008.

Good luck to all in any case.
Robert

Varun Dhanwantri

Nov 15, 2007 12:53:00 GMT Unassigned

what about the people living overseas? Can we state our wireless undetected problem to Cary Holzman too? I guess, the difference will be that we, here, cannot take part in the compensation. The only solution will be to try to ask the support here (United Arab Emirates) to either repair or ask the retailer to give a replacement PC.

Its nice to see some good effort by the people against this ... God, i should not have listened to my friends who all have bought HP's (Intel thats why no problems for them) and stuck with ACER. My '98 Extensa 500 (P1 800Mhz 64MB)works like a charm with win98 and linux dual boot!

ACER, here I come. (Just after I have a temporary repair and sell this P.O.S off! Nice acronym - 'P.O.S')

Andre Arruda Pinho

Nov 15, 2007 12:53:25 GMT Unassigned

Model: DV6048cl
Date of Purchase: September 2006
Date problem appeared: June 2007
First Contact with HP: June 2007
HP Action: I was told to "Buy a ticket to US, or find a friend here, than we can fix your computer. Since you bought your Laptop here in the US, is not possible to fix it in Germany".
(I am living in Germany).
Proposed action to HP: Send me a box, to post the laptop to US(I agree to pay for it), authorize the maintenance here in HP Germany, or send me the complete mother board.

Andre Arruda Pinho

Nov 15, 2007 12:53:56 GMT Unassigned

Model: DV6058cl
Date of Purchase: September 2006
Date problem appeared: June 2007
First Contact with HP: June 2007
HP Action: I was told to "Buy a ticket to US, or find a friend here, than we can fix your computer. Since you bought your Laptop here in the US, is not possible to fix it in Germany".
(I am living in Germany).
Proposed action to HP: Send me a box, to post the laptop to US(I agree to pay for it), authorize the maintenance here in HP Germany, or send me the complete mother board.

Tony Eckroat

Nov 16, 2007 17:25:06 GMT Unassigned

Add me to the growing list...

Model: DV9000z
Date of Purchase: October 2006
Date problem appeared: November 2007
First Contact with HP: November 2007 (This post)
HP Action:
Status: Not Working
MISC: I have not contacted HP yet as my experience in the past with HP support has been horrible. I too feel like it is a thermal problem but I am leary to try anything until the problem is diagnosed.

Jim Kahler

Nov 16, 2007 17:25:19 GMT Unassigned

Hi folks.
I just want to highlight that the program notice has been posted regarding this wireless issue. If you are out of warranty and your product experiences the issue and falls in the defined product and serial number range, we will provide a repair at no charge in accordance with the following document.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=1842189&lang=en

There is a list of FAQs in the program document. I would encourage you to read through those details. There is a special phone number for those of you who are out of warranty but now qualify for this service. This number is for US and Canada only. We have set aside special agents who can focus on this issue only, so we would expect a smoother experience for you if you fall into this category.
Jim

Nate Nygren

Nov 16, 2007 17:37:45 GMT Unassigned

Jim, has HP determined what is failing and why? If not, how do you know that replacing motherboards will get to the root of the issue?

-Nate

Lana T Davis

Nov 17, 2007 13:12:33 GMT Unassigned

Has the other thread been removed? I can't get it to load for me.

I hope someone has copied it.

It might be just a matter of time left for this one.

:-(

Lana T Davis

Nov 17, 2007 13:41:32 GMT Unassigned

Nevermind my last post. The other thread has loaded for me now. I guess it was just temporarily unavailable.

Nate-
Thank you for your persistance in BEGGING for an answer to your question.

I'm anxious to hear the same thing from HP.

darryl parsons

Nov 17, 2007 19:17:29 GMT Unassigned

Thanks for that Jim, but what should we do out here in the rest of the world? I'm in New Zealand.

Chee Kin

Nov 18, 2007 15:38:02 GMT Unassigned

What about my v3000 ?
I bought it and came to the UK for studies and now my warranty has expired,

not only the wireless has failed,
it does not start now. I have to hold the delete key and continously off and on it to get to view the COMPAQ logo,

this is horrible

Dennis Pozzi

Nov 18, 2007 16:59:33 GMT Unassigned

I called the support number after preforming the BIOS update suggested with intermitten results. I have a dv6000 with here again, gone again device.

The technician was not aware this was a known issue. He had me remove the card and reinstall it and then re-update the bios to revision .3B

I believe he was prepared to say that if the blue light came on after the process that it was good. However the blue light came on after the card "reseating" and went out after the reboot at the end of the bios update.

Then I was transfered to a seperate department to facititate shipping it back for service.

Datagurut

Nov 18, 2007 17:58:06 GMT Unassigned

It seems everyone's problems started in June 2007. Should that be a concern? What update cane then? Obviously a windows update or a HP update.

Lana T Davis

Nov 18, 2007 20:13:52 GMT Unassigned

Not everyone's problems began in June. Mine began in October 2007 and it didn't have anything to do with updates. It was a hardware problem and HP replaced my hard drive and something at the power source.

Jim Mercer

Nov 18, 2007 21:05:30 GMT Unassigned

Hi

No help sorry I have tried everything posted such as new broadcom drivers, update bios and reinsert the wireless card. Just add myself to the ever growing list of dv6000 series owners whose wifi card has disappeared I was Ok for about 7 months then bye-bye. I am waiting to see how this all shakes out hoping it will be just a software fix! because i do not want to send it in

Rich Mackowsky

Nov 18, 2007 23:04:16 GMT Unassigned

Sent it in, got it back in 5 days, working so far. However, what I'd like to know is if I still qualify for the 12 month extended warranty if it breaks again or if I'm now saddled with the 90-day post repair warranty. Jim?

Antipoint5

Nov 19, 2007 10:54:22 GMT Unassigned

After about 30 days total of dealing with this problem I finally got my computer back from HP service last week (thankfully they only had the machine for 6 days or so, including transit time). The computer is working now, and according to the sheet they sent back they replaced the hard drive and then either replaced or repaired the system board and the heat sink fan. There are a few scratches and dings on the outside of the laptop that were most certainly not there before, and they neglected to include the protective covering that I had over the monitor when I shipped the laptop to them, all of which annoys me, but... at this point I'm lucky to even have the computer back and functioning, so... I'm trying to ignore all that. I'm still very unhappy with the overall service experience and have low confidence that this won't happen again, but... at least I can say that if you are finally able to get your computer into HP's hands maybe they will finally be of SOME help.

towedjmpr

Nov 19, 2007 15:38:27 GMT Unassigned

I just received my "repaired" dv6000z CTO.

The accompanying paperwork stated they were able to duplicate the issue and the system board was replaced.

I removed it from the box and powered it on, NO AC attached. The wireless is not there. I rebooted it twice, no change. I attached the AC adapter and cold started it. Voila! Wireless.

Can someone get through to HP. This is a power issue.

dv6000z CTO
Purchased 12/06
First issue was video and wireless February 07. System board was replaced as well as a voltage regulator??

Next issue. Wireless is gone when on battery.10/07
System board replaced, no fix.

lommy

Nov 20, 2007 04:10:14 GMT Unassigned

I am having exactly the same problem; initially the wifi card disappeared after a hibernation, so I reinstalled it. After rebooting, my notebook would not boot up! Only 3 beeps would sound (1 lond then 2 short). I contacted HP, and they collected it 2 days later. Today is the 6th day since it has left.
Model: DV6190eu
Date of Purchase: April 2007
Date problem appeared: November 2007
First Contact with HP: November 2007

gogol

Nov 20, 2007 12:20:50 GMT Unassigned

Wayne Zhao,

could you provide more detailes what driver, version, date, etc. It seems that you are the first one to succeed. Are you sure it doesn't vanish again after reboot? Please let us know what happens.

Thanks

Pagin Renaud

Nov 20, 2007 12:56:58 GMT Unassigned

3 days and still waitting call back for sending the laptop.
Woww HP great support !!!
Email and custommer support usually take 1 day Working time....
Tomorrow i will recall them as no choice !

Next step print all on my Blog to show how HP manage custommers ( calling support / email and everything ).

Be lucky if you are fixed in less then 7 days.

Robin van Nooij

Nov 20, 2007 14:57:23 GMT Unassigned

oh no, first my wireless device, now my screen!

3 beeps (1 long, 2 short). Just send an email to HP-support.

Model: DV6256eu
Date of Purchase: March 2007
Date problem wifi appeared: September 2007
Date problem screen appeared: November 2007
First Contact with HP: November 2007

Oscar Delgado

Nov 20, 2007 15:17:13 GMT Unassigned

Hi, folks.

Bad news. I wrote here last August. My wifi was disappearing, but it was coming back from time to time. In my last post I wrote I was sure it was a software problem. I kept backing it up every week, though.

I was wrong.

A couple of days ago, luckily enough right after my last backup, one long beep and two short beeps. Now it's dead. It's hardware, and I guess everyone who has wrote here is going to get where some of us are right now. My warranty expired one month ago, but since I had my laptop repairing for two months (screen backlight issue), in my country legally HP has to cover this (I hope).

The problem is I strongly believe that when I have it back (if I ever do...), problems will happen again sooner or later. I don't trust this piece of crap anymore. I don't trust HP anymore.

Will keep posting here but I think now it's time for a Mac or something like that. I've come to believe that support matters.

Good luck, everybody!!

Nate Nygren

Nov 20, 2007 15:48:25 GMT Unassigned

So get this, yesterday I get a call from a Matthew Meyers of HP's Escalation team. He tells me that HP has assigned him to this issue and he's re-opened my case to see if I'd like to send in my notebook for repair.

First question I ask is, does HP know what the issue is and why it is happening? He said that they need to see my notebook to diagnose it. I reply that they've had plenty of others come in with the same issue and haven't they diagnosed those?? His response... "it's possible that your issue has a different cause, so we need to have your machine in to diagnose it's problem." I argue that HP doesn't even know what was wrong on the other boards, to my knowledge, so why assume that all these hundreds of machines having the same symptoms are so different in the actual cause?

People, don't fall for this BAD line of reasoning. Possibility and probability are two vastly different things. I suppose it's possible that aliens are breaking our PCI Express Bus when we're not looking, but it's not probable :-) Probability has to do with statistical averages and unless HP can show me that on average the causes of the issue are different in each machine, then there's no reason to presuppose that my issue is cause by anything different than what went wrong in the other machines. So my question about diagnosing the boards that they've already replaced is still valid. I asked Matthew what they've found out on those boards and he simply replied that he didn't work with the technicians so he doesn't know. Yet he was insistent that they need to diagnose mine.

I asked Matthew if he'd read through these forums, now that HP has assinged him to be the expert in handling these calls. Nope, he hasn't. Unbelievable...

HP still doesn't have a certain fix and I still refuse to send my machine in without some cer