I am currently having issues to where my dv6000 refuses to start up. It was working perfectly fine two days ago but as soon as I try and start it up today it refuses to turn on. I tried all the troubleshooting tips like draining the power or reseating the RAM but nothing. It was even sent in for repair for a week and a half and it came back in the condition that it was sent in--broken. I am cannot send it in for repair again because I need the laptop now. Are there any other suggestions of what I should do? I am thinking of purchasing a new battery or just requesting for my money back. Even though HP refuses to replace the computer and instead they tell me the problem is with the AC Adapter and the power cord and they send me replacements and it still does not work. Does anyone else have this problem? It's very stressful...
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This is a well documented prob with this series of notebooks and if you do a search on the Internet you'll find lots and lots of unhappy and frustrated people. None of the fixes work and HP tech support is absolutely horrendous. I have wasted hours and hours troubleshooting this issue and dealing with HP's inept tech support to no avail. Replacing the WLAN card and MoBo do not even solve the issue. In addition, there are other well documented issues (Displays going black, continuous beeping noises, not starting, etc) that will most likely crop up over a short period of time from what I've researched. Unfortunately, these notebooks are crap and HP is doing nothing to recall/replace them. Even folks who's notebooks are still under warranty are having huge issues resolving this issue with HP. My warranty expired on my DV6000 a few weeks ago so now I am screwed and stuck with a 13 month old notebook that doesn't work correctly and will most likely have serious additional issues in the near future. I totally regret buying this pc and realize now that I've wasted a lot of money. Along with everyone else who bought this series of notebooks I am extremely dissatisfied with the product and HPâs lack of support to itâs customers.
I had wireless card failure and startup problems with my DV6000 so I sent it in a few months ago. They told me that they replaced the motherboard. It was fine for about 2-3 weeks when it returned but then the startup problems and wireless card failure started happening again. Now I have a discrepancy with my warranty situation. After reading on the internet about all the other people with the same problems (or at least many problems) with the DV6000 model I'm wondering who, if anyone, might be interested in a class action suit. If enough people are interested I think we could have a lemon law case.
Yes, I too am having the same problems as everyone else. My wireless card is not recognized as well as startup issues. I agree about the class action lawsuit. I have had nothing but problems with this computer over the past year and I have also had the system board replaced once already. It is now out of warranty and support says it is $298.00 plus any parts needed to send it in for repair. Tax return money will pay this computer off my HP card and I will buy a Dell I guess.
I went through all of the same problems, new battery, new adapter, sent the computer in. Suprise, when I finally was able to get the thing powered up, I ran AVG spyware and I had a Trojan, After looking it up it attacks the start-up. Run AVG free threw on-line.
All the same things I went through. Surprise, after I was able to get the laptop to boot up, just kept turning off and on. I ran AVG. Got it free threw the internet. It found a Trojan that was attacking the start-up. I haven't had a problem since.Above in this same message blog you will notice danaklibert that's my wife, wa I replied to this board looking for help. So run AVG
Hey sounds all to familiar. However, I am now experiencing the same problem for the second time. This first happened about five months after I purchased my DV6000. I went the worst HP customer support. It took them 3 weeks just to get my name correct and ship the box to the correct address. The case manager just blew me off and left me hanging. I eventually went back to the regular customer support people. A month later I finally got my notebook back. They basically replaced everything including the motherboard. Now it is six months later and the same exact problem occured. I requested either a replacement, refund, or a new model. The case manager insists that the only option is a repair. Just like last time, right! I asked for my service plan to be extended and they told me that wasnt availabe until my current one runs out. The case manager said that becuase it has been six months that it is not considered a reoccuring problem even though it is the same exact problem. I found a web page about a guy experiencing customer support problems with HP. He started his own webpage describing his problems. The page got so many hits that eventually people that worked for HP came accross it. Next thing you know they contacted him and fixed all his problems right away. If any one has any ideas please help us.
I also have this laptop ( a graduation present from my parents). I have had recurrent problems with it starting up. It seems to be trying to startup, but continues to try and reboot over and over. So many things I do are on this computer. While most is backed up on an external hard drive, i am still going to lose some data. I am very unhappy to have a laptop that is less than a year old with recurrent problems. The customer service is ridiculous! I could tell some stories here. -I want to know what rights we have here and yes- I would be interested in a some type of law action. I'm afraid at this rate I'll need a new laptop next year, and these things are not cheap.
Thank you Chacho for the contacting hp info. Hopefully this will help us in some way! I am so unhappy with everything i've experienced with HP. Hope this helps!
Good to know I'm not the only one with the problem. My HP dv 6000 started having the same problem 20 days after the warranty ran out. After spending a few bucks at Radio Shack they came up with the same answer. Mother board. Then I called HP tech and they said it was the Video card because of the beeping sound. I felt like it was just a line so didnt send it in, now I'm glad I didn't Sounds like there is something else that can be done. i have a lot of business and personal data I dont want to lose.
I also have a dv6110us. I got it in December 2006 and about a few days after my warantee expired, the laptop refuses to start. The lights on the keyboard starts blinking and eventually dies. I began pressing random F-keys, let the laptop sit for a few hours, and it will start up perfectly. Then a week or so later, it finally died.
I am really disappointed with HP's current quality, and their customer/tech support. I replaced the HP with a Toshiba Satellite.
HP has admitted the notebook you mention is possibly impacted by a manufacturing fault.
These faults include:
* The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager. NOTE: If the notebook PC starts normally please verify that your system BIOS is version F.3d before contacting support for this issue. For instructions on determining the current version of the BIOS installed and how to obtain the latest version see the "Update the BIOS to version F.3d" section of this document. * The notebook has no power and no active LEDs. * The notebook does not start. * The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected. * The notebook issues a single beep during boot indicating no power. * There is no video on the computer LCD panel or external monitor. * The external monitor functions but there is no image on the notebook LCD panel.
Well just one more upset HP customer. My V6107AU laptop with the infamous AMD Turion dual core 64 bit processor managed its design brief and only started having issues, until just after the warranty expired.Initially the video went haywire and after contacting the call centre and being given a reference number ( which I unfortunately lost)I was told to update the video driver which I did. This appeared to worked for a 6 weeks or so and then problems started occurring more frequently. Noticeably the fan speed was no longer variable. On recontacting the call centre they very conveniently could find no record of the previous call.They denied the motherboards had issues and politely told me to go away ie they would not be able to help me. The motherboard has died as the screen stays black and the laptop attempts to power on and off until you pull the plug. If you have a DV6000 series notebook you had better hope you purchased an extended warranty as you will need it!! Unfortunately HP will not stand by their product
After searching online I have found some interesting info. Most say it is motherboard issue. I know one of the problems I have on my dv6424ca is that it gets quite hot. The BIOS update HP is suggesting to use just keeps the fan running at constant speed all the time... Quite annoying. Unfortunately this update does not fix the APOLLO AND ATLANTIS MOTHERBOARD ISSUE. I am not sure what the problem really is - if it is thermal design of the laptops than changing the motherboard and wireless adapter will not change much as the laptop will keep getting hot. I have sent my laptop back to HP and waiting for it now. They will not replace the laptop, a number of people have reported same problems a few months after their laptop got "fixed"!
dv6000z with the 7200go purchased (september 2006)
get ready for an HP nightmare if you have any of these problems. for those of you who are only experiencing the wireless adapter vanishing issue, BACKUP any important data ASAP. the wireless adapter is only the beginning of a world of problems with the DV6000. my problem started with the wireless adapter 4 months after purchase.
after 3 months of using a USB wireless adapter or hardwire for internet i got the 1 long beep 2 short beeps error code on startup. the LCD wouldn't power on and i would get those beeps while starting up. (april of 2007) basically the display adapter is crap and is built onto the mobo so there is no real way of correcting this error without replacing the mobo. like i said that was april 2007, it was a brick and was sent in for service. after not meeting the initial estimated return date i called customer support and they extended it 7 more days. obviously 7 days passes and no laptop or word from them on what is going on. after calling them and explaining that they have missed the second estimated date of shipping me my dv6000 they escalated the case to a case manager who is supposed to call me in 48 hours(may 2007).
(may 2007) so the case manager never calls after waiting 3 business days, i call tech support and complain. they say AGAIN that a case manager will call you in 48 hours... i was patient enough to wait the 48 hours before calling tech support back. i called back and told the guy i was not getting off the phone until i spoke to a case manager, my exact words were "this call is recorded and i'm an unhappy customer, you decide if you are gonna give me a case manager" this finally worked.
(mid-late may 2007) the case manager couldn't tell me where my computer was, if it has been worked on, or when i was gonna get it back. WTF is wrong with these people??? basically he didn't know when i was gonna get my PC back and refused to give me a refund. after an hour of going back and fourth with him he offered me a brand new dv6000. so i took it even though i had to buy an XP license since vista is what was offered with them now. atleast i had a definite date of when i was gonna get a computer.
got my new DV6000 (july 2007) 2 months without a computer and if i didn't pursue them like crazy it probably would've been another 2 months. these people really don't know what the hell is going on with YOUR computer.
(march 2008) now 8months later my brand new replacement DV6000 has crapped out with the same 1 long beep 2 short beeps display adapter error. again no display on startup with those beeps. same exact problem. i have called tech support and didn't waste time, first thing i said the the tech guy was that i wanted to escalate it to a case manager. the case manager won't call in 48 hours and i will be calling tech support and yet again demand to speak to someone. wish me luck, i will update if you guys want to know how it goes this time around.
seems like a lot of people are having this issue all over the internet
Folks, don't waist your money on an external wireless usb stick. Your computer will only work with it for a while, then your computer will crash and die.
Take the hard drive out, and send the computer in for repair. The motherboard is bad, and will kill your computer.
Laptop of my father-in-law doesn't doesn't turn on properly, obviously has video system problem, on POST makes one long and two short beeps. I was thinking to fix laptop and when striped it down, I realized that it simply is badly designed. The cooling power is not strong enough, cooler and cooling fan are too small, and cooling system is too weak to remove heat from AMD Turion 64 dual core processor together with GeForce graphics chip. This is only my suggestion, but from my experience I can tell that it looks like processor/video chip cooling system badly designed...
I have been having many issues with my hp dv6000 which all happend within a couple of weeks after my warrenty expired....what a coincidence. First the battery stopped charging the only way that I would be able to use it was to always keep it plugged in. Then the OS failed so I restored my system and after that it was working at a snails pace. After I turned it off for the night the next moarning I go to turn it on and it just wont boot, the power button light flashes and It changes the amt. of beeps everytime that I try to boot it. I took out the battery and held the power button down for about a minute, that didd'nt work but now the power light doesn't flash repeatedly. I reset the ram and no luck, I tried booting with just the ram, mobo, and video and that diddn't work and now everytime ive tried to boot I get 4 short beeps which I believe that its a mobo problem. Now its been months and its still just collecting dust but the funny thing is now that the battery charges and stays charged for a long time. wtf is wrong with this comp?
Send your computer in, and have them fix it for free. It does not matter if your warrenty is over, you are due a free motherboard replacement. Call them, and make them fix it.
My DV 6105 us is about a year and a half old. About two weeks ago I lost sound to my speakers, but the earphone plug worked.
Then yesterday, it would not turn on.
The blue power indicator light at the power adaptor receptical was lit; there were no other leds lit.
Accidently I hit the Quick time button on the center of the speaker panel and suddently it came to life. But I could not get out of quick time and into windows.
Repeated attempts to turn it on did not work.
The sound power comes through a ribbon cable to the power button,along witht he power supply switch wiring, where it is split apart in a small board. Is it coincidental that first the sound and then the power does not work?
I called HP at the service number listed in the link provided in one of the earlier postings....concerning the extended service warranty for specific problems.
I spoke with a great representative of HP who was in the Phillipines. I am now waiting for a box to return the unit to HP, and we will see. I was told to return the power supply, and wires and hard drive also. 7/9/8
My dv6258se would not boot or power on, called HP was on the line for 57 minutes before they said send it in, they sent box fedex next day air, sent in laptop. It was back in my hand in 5 days total fixed working like brand new (MB replaced).Did not lose any data on hard drive.PLUS the laptop was out of warranty for 3 months I LOVE HP
After being able to manage without functionning Wi-Fi, non-functionning LED lights for a few months, my system finally was no longer able to boot.
I arranged for HP to send me a box so I could have it shipped (I hung up on the customer service agent as after an hour he was still asking ridiculous questions) I had no problems with an online help agent who arranged everything for me.
The box arrived quickly, I shipped it off. Received it 5 days later with a brand new motherboard.
My system benchmark is now lower than it used to be, specifically the video card benchmark, performing about 20% below what it used to be able to perform at (same drivers, etc...)
Although this laptop is most likely not the best computer to be playing games on, I went back to my habits of playing World of Warcraft and the computer crashes every so often. I have to do a cold restart.
I rolled back certain drivers to see if this would solve anything and, it did not.
Now I'm thinking that HP replaced my motherboard with a sub-par product and this is why I am seeing this new problem (All the problems that I mentioned earlier have been solved)
I called HP and they wanted to arrange for another box to be shipped. This is getting ridiculous
Yet another disgruntled HP dv6000 buyer. Worst Purchase Ever! I purchased a DV6000 laptop and it's been giving troubles since the day I purchased it. The laptop will not resume from sleep/hibernate mode. It just hangs when you try to wake it up. Black screen, all blue lights turned on, hard drive and CD Rom sounds like making a couple of access attemps and then just hangs! Only way to get it back to work is by shutting it down completely by pressing power botton and hence wind up losing all data. The warrenty is over and they will not take it in for free repair inspite of the fact that it came with a maufacturing fault(http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1842155&lang=en&docname=c01087277) I am stuck with this crappy faulty product. I am all done with HP forever. Will never buy anything from HP ever again!
Shermel I am having the same problem with my dv6000 I purchase it in october of 2006 it went to the shop on 3 or 4 occasion for differnt problem. this current problem started on friday and today07/27/08 nothing would show on the screen. I need the laptop for tuesday for a very important exam and the store says that it may be cheeper to buy a new laptop. Help.
I have the same problems with my dv6000 first the wireless problem and now the black screen on start-up. Ive checked it out on other sites, loads of different opinions, motherboard problems, videocard problems, BIOS problems, so basically nothing straight forward at all. Its doing my head in and so far I have no answer, the only thing I can suggest is that if you need to use it for basic functions I can still get mine to work in safe mode. You can still use basic programs such as microsoft office and have wireless internet. If anyone solves this problem can u plz reply thanks
I hav found that if u start it up in safe mode restore it from an earlier restore point it fixed the problem, then it happened again, so how is this supposed to be a hardware problem? If you completely restore the machine the dreaded black screen problem also dissapears and stays dormant for a while but then appears again after a few weeks!
It's a hardware problem that is caused by the motherboard getting too hot. Putting the computer in safe mode forces the computer to run less stuff, and use less resources, thus less hot.
And sometimes increasing the heat by increasing the resources used, can trigger it to start working again.
Also the operating system will shut down hardware that does not appear to be working.
As the motherboard is in it's early stages of the slow death, the symptoms will not appear very often, but as the motherboard continues to decline, the symptoms become more pronounced.
DV6255EU crashed and died again. I bought this piece of junk in april 2007 and it went broke first time in november. It didn't start, and gave one long and two short beeps. I got it fixed (bios-upgrade and replacement of motherboard), and thought I was just unlucky. But now, in august 2008, the same problem occured again. I was annoyed and called HP service. Well, they will now fix my DV6255 once again (2 years warranty for this problem), but I don't trust that the problem will really be solved. I'm really disappointed of the quality of this product. Never again HP-consumer??
You are right, it won't be solved. The fix will only be temporary, but it is important to get the motherboard replaced before it crashes your hard drive. But yes HP is still putting bad motherboards in the laptops.
Just though it would be important to throw my expierence out there with everyone else's.
I am working on a dv6000 that is not powering on...sort of. If you hit the 'quick' boot option to the HP media player (quick is relative, it's pretty darn slow), then enter the BIOS setup, save and exit, it will actually boot fine. Obviously, the machine is perfectly fine other than the power button not working. I am going to replace it to see if it helps (the part is pretty cheap if you poke around enough), but I am recommending to the user to right it off and replace it. Sad, but, this series is not good but for parts at this point.
I sent mine in with a similair problem. You can look at my list of problems with my july posting under JJB.
I also note the person who wrtote about being able to start the computer using the Quick Start Quick Play...dear friend, it is not the power switch. HP did not list that as a replaced part on my repair order.
I too was sent a new a/c cord to the power supply. That one I couldn't figure out.I also noted on the repair document stated that the BIOS was reinstalled. I had done that on line. It makes me wonder whether the BIOS updated on line was corrupted during installation.
I received mine back within ten days, no data appears to have been removed or wiped out of the hard drive. They did not wipe out my original installation as the product key has worn off the bottom of the computer. Next computer I buy I will be sure to put the product key inside the battery cover!
Received a DV6258SE (the white one from Best Buy) as a gift, and it's been a nightmarish experience. So far:
1) Wireless card died about seven months after getting it, and was flaky in performance right from the start. It's been working for nearly a year with a Linksys USB stick, but I understand that is probably a temporary fix as well. 2) Numerous blue screen errors resuming from sleep or hibernation. I have the latest BIOS, the pre-SP1 fixes, and SP1 for Vista, and it still crashes randomly. I did wipe the drive once, install XP Pro SP2, and then watch it fail with the same errors at random for two weeks before I restored Vista. (I did that only to have the system still able to be serviced if needed...you know...the "we don't work on it if it isn't basically original configuration" bit.) I'll try Ubuntu, just for fun, but I suspect it'll do the same sort of thing no matter what OS I run. 3) Runs hotter than I'd expect, even for a Turion dual-core...I've seen other laptops with this CPU that didn't run this hot. Did HP ever bother thermal testing these machines before putting them on the market? Safe bet: No. Wonder if anyone's came up with a third-party cooling solution that actually works? 4) The rubber feet started falling off about three months after I got it, probably the heat from the case liquefying the adhesive. And then (surprise) you have to pay to get new feet for it... 5) AC adapter died nine months into use. I made what I regard as a wise investment in a Targus 70W adapter (about $55 at Walmart) that has multiple tips for use with nearly any laptop, and would recommend it to anyone looking for a replacement that won't crap out.
I've already backed up all data to a removable hard drive and continue to do so, for the inevitable scenario of the machine finally dying. Since I can't afford a new computer right now, I'm just using this one until it kicks its little feet up and croaks.
From what I've read, the 6000 line isn't the only one with these sort of problems. When will HP finally admit there's at least a moderate, if not severe, problem with these computers that isn't repairable with a motherboard, wireless card, or BIOS update?
*sigh*
Though the machine is nice looking, it's been much more trouble than it's worth. It'll take a LOT from HP to convince me to purchase or recommend their laptops again.
Here is the next one with a vanishing broadcom wifi card in a DV6000. :-( There is one thing, I'm wondering, how many people do have that in common. My wifi card started to behave that bad after returning home to Germany, which is weird, because I've realized lots of people in this forum are having problems, which actually bought that laptop in the US and travelled back home. It is definitely possible, that screening with X-rays in particular at every check-in at the airport can damage electronic devices. I got to that point, because one of my harddrives in my shipped PC died completely too, which was most likely 'screened' as well. There are parts on a motherboard or a harddrive, which are sensitive to high energetic rays.
Here is my question: Who made a similar experience of a malfunctioning laptop after travelling by plane?
It could explain, why HP isn't able to fix that issue.
some one says something about suit becouse the problem, i had several times that my dv6000 turn off becouse get hot,( some body said it, because is to loger use) but anyway send names and address to contact and why not take a law suit against. I don't want to spend money like another ones. let me now I need solutions and I NEED MY COMPUTER BACK
YOU KNOW I don't speak english too much, but I think better in english, because spanish no body help you........about CARSONMCWHIRTER said. hhhhhheeeeeeeeeeyyyyyyyy just letme know now where I have to call, or sign, or contact if no body take care of our problems with our ............DV6000................ and if we have to law suit......do it.. I AM HERE CONTACT ME...
I AM VERY DESPERATE, NEED ASISTANCE, NEED MY PC BACK, IF COMPANY JUST WANT MONEY, THEY WANT US TO BUY ANOTHER PIECE OF TRASH FORGET IT., LETS TAKE CARE THIS WAY, NO OPTION
I'M NOT A PROBLEMS PEOPLE BUT THEY PUSH US.
CONTACT ME IF ANY NEWS. OR PROCEEDS just make o note where can I contact you............thanks
I think it would be helpful for those who are experiencing issues with the DV6000 to post what their configuration is. The DV6000 series has spanned a couple years and comes in a variety of configurations (i.e. Core2Duo, AMD TX2, Nvidia 8400GS, BIOS Revisions, etc.) I think if we look at the specs in these computers we might have an easier time pinpointing some of the problems. It might also be helpful to those that have one to know whether or not they should expect problems based on configuration (i.e. Buy a service pack - I know getting it fixed free is even better but if you can extend your warranty for a little $ it is sometimes worth it for the peace of mind if you know you might have trouble).
DV6258SE Windows Vista Home Premium (including HP ESU, Service Pack 1, and all hotfixes) AMD Turion 64 X2 TL-56 (1800MHz) 2GB DDR2 RAM 120GB SATA hard drive NVidia GeForce Go 6150 graphics BIOS revision F.3D
so Fn' gay i bought my dv6000 just 3 and a bit months ago from best buy and already its having the same problem as apparently a lot of users. today i just tried to restart my computer so that i could launch msn and it shut down and as it was restarting, the screen stayed black and the hard drive indicator light wasn't flashing. i waited but nothin', now i look for a solution for the problem on the internet and i stumble upon this page. i have so much on my laptop and the worst thing is i bought the most expensive version of the laptop the one with bluray! it cost me $1200 plus tax, but the important thing is all that i have on it. i'm second year college and i need it badly. this is a nightmare for me. if someone finds a solution pleeeeeease help!!!
But before that it wouldn't power up, but it would power up if i pressed the quick time quick start button next to the speaker mute. see my other post on hw to get into the regular computer system...
then you can transfer your information to an outside/flash drive
ps the cursing may relieve tension, but it is distracting and doesn't help elicit responses
Send your laptop in, but don't send in the hard drive, or they will reimage it, and you will loose all your data. Even if they promise to not reimage your hard drive, don't believe them. They lie.
Google <HP Limited Warranty Service Enhancement> for a list of many symptoms caused by motherboard failure, and laptops affected -- my fury is that altho my model number (dv9000) is covered, only certain pruduct numbers under dv9000 are included, and mine is not one of them! The problem is the motherboard, and the symptoms include loss of bootup, VERY slow bootup, WiFi stops working, etc. Send me an email at john (at) johnfrench.org if you have the symptoms but are not covered by their extension plan. If we join together we can stop their refusal to fix their machines. I spent hours with their call center and all they kept saying (politely, of course) is that my product number is not covered. The repair with shipping is well over $500 and it is because of their crappy motherboards!
I have the same problem. I still have to get it checked it was working before a few days but recently with some problems like screen flickering a lot and then going black I tried it with another external monitor but still black. The blue LED comes up but keeps winking every now and then as though to try and boot the computer but with no success. I also let it sit and see if it would start but no success. Looks like something on the main board either with the processor or could be so many things. I had it for 2 yrs this November.I am really frustrated this are so delicate system. I was addicted with my laptop it so convenient but now I have to use my sons PC.
I have purchased my dv 6000 07/27/2007 the second day i got it i had to take it back to best buy they couldn'yt fix it at all i had to reorder recovery with the O /S they said all my reimagining was gone How could that be I just purchased the computer ! In this time frame my laptop has been sent in for repair four time's times. First time it was loosing data ! Second time the Lan wouldn't work at all ! They said it was the motherboard replaced it was fine for two months then again loss of data the Bios and they reimaged the hard ! Now i am at 3 months out of warranty and will not boot at up flicker light's nothing ! Called HP said they will repair it ! 11/21/2008 ! I don't know what to do but I beleive in HP ! Wish it was a easy fix! This will be the fifth I am a little tcno savy but my Laptop has extensive history please read !I wish they would just replace it !
I never knew that the computer I have been using is giving so much problems to the people across the globe. I have a DV 6020ca, have been using it for last 2 years, most of which has been trouble free. Few months back the Wifi went bust, I went online and found out various tricks and trips to revive it... none worked. So I got a USB Wifi Dongle... and it works fine. 4 days ago, my laptop would refuse to start... blue lights came on with black screen and the computer restarted again. I powered it off, restarted it... same thing happened again. I panicked, took the laptop to couple of repair guys and they said that i t can't be fixed. I started looking for a new laptop... and then thought I should it try once again. I started the laptop and let it do its thing.
After about 3 minutes of re-booting over and over again... it Came Alive.....
So I am happy to report that I am now using the same laptop, and looking for solutions to this online and finding out that nothing can be done. So I will pray... and continue using my Lovely Laptop until it dies....
Hey all, the problem, and it might have already been mentioned, is simply that the MOBO board overheats and fries the video driver chip. The cooling design of this PC is inadequate.
I've returned my laptop 3 times now for this problem. The first time they didn't fix it. The second time tney replaced the MOBO. The third time it failed again just after the warranty ended but then when I researched the problem further, I found that HP admitted this is a design flaw and extended the warranty to 2 years. So, it was fixed again.
It seems like many know about the BIOS changes which just runs the fan at max regardless rather than ramping up and down normally.
The third time they fixed my product, they called me before returning to say that they fixed the original fault but found an out-of-warranty issue. I asked them what it was and they said the fan was not appropriate, and that it would cost $350 to replace the fan. I told them that they designed and spec'd the fan, not me, so how is that my non-warranty issue... after all, it should be theirs if they designed the product (poorly). The nitwit I was talking to was only a drone and I told him that I need my notebook back and I don't have time to play around with your games. Send me my notebook and I'll deal with my own fan since I seem to be more competent than you guys. He told me that if I didn't have them replace the fan, then the notebook would no longer be under any warranty.
So, I got my notebook back and within 3 hours, if exhited the same initial preface to ultimate failure (neon colors, wavy screen, then PC shuts off). My PC is still working but I have to be carefull to not do video intensive stuff and make sure to not allow it to get hot.
I hope HP management get feedback from these posts.
Ive got an HP DV6383EA (Core 2 duo 1.6, 1GB RAM, 60GB HDD, Nvidia Go + Vista) purchased mid-2007. Seems like I have all the problems listed on this forum!
Was ignoring most of them all this while... overheating, battery stopped charging (happened just after a year), occasional freezes, etc.
yesterday, the laptop suddenly froze up (mouse screen n all). So I forced it off. Unfortunately, it refused to start after that!!! When I switch it on by pressing the power button, the main power LED and all the leds on the quickplay comes on. Then in a second, the main power LED turns off but the leds on the quickplay panel remain. During this time theres absolutely no display on the screen. Not even the bios. No hard disk activity at all. No beeps. Also, the power turns on by even pressing the quickplay panel (this never happened before). I'm wondering if its something to do with quickplay overdding everything else???
It just seems unfair that anything can stop working in less than 2 years The worst part is my laptop model is not listed in the extended warranty list.
I'm gonna try removing & putting back the memory for now...
I work for laptops fixing company. today i am having dv6000 series laptop which doesn't start. BIOS is failing POST. After all the tests we have come up with the solution that graphics card is the issue. Unfortunately customer's warranty is over already. Laptop is 15 months old and has been used fully just around 7 months. All other time it was passing through HP warranty replacements (3 times). Our customer has decided not to take his laptop back because his patience has ran out.
I am writing this post because we are getting at the very least two hp dv6000/9000 series laptops every month and none of them are fixable due to mainboard failures. Some of them go to hp warranty replacements but many of them are out of warranty. Issues are overheating, freezing, failing to start, not charging, screen doesn't turn on and the most common one is wireless failures. None of the models are listed under extended warranty list.
Conclusion is that dv6000/9000 series laptops are faulty ones but many people got them because they are attractive and cheap.
My DV6000 laptop is 19 months old and I just got it back today from being serviced from HP for a motherboard failure. I was having trouble with startup and Windows not loading. Customer support told me that it was just a matter of time WHEN the notebook would fail. I sent the laptop and charger to HP and only go my laptop. Circuit City, whom sent it out for me, gave me a new charger. The laptop gets up to 43% charged and then stops charging. WTF? This problem needs to be addressed if it has been happening since 2007.
I have a 6040 and a 92xx laptop and I am experience the same problem they fix my problem the first time now that the warranty is over so they want 300+ to fix what was fix a year ago. I believe a recall is in order
I have exaxtly the same problems as anyone here. My hp dv6000 strated by having some problems with the wirless network and now i have a killing and frustrating problems to turn it on, problems to start-up. It takes forevert to it to strat-up working. I just regret trsting in hp products and i'm 100% sure i don't want anymore any hp product.
I have to mention that the customer service is not so helping too, which is just not professional.
I have the hp dv6000 notebook as well, as recently I started having start-up problems, where all the lights would be on, but the computer screen would be black and the computer kept re-booting over and over without showing me anything on the screen. I tried this trick I learned from a friend, and I got it up and running- hopefully it works for someone else:
1. Take the battery out and unplug the charger 2. With the computer lights OFF, press and hold down the power button for 15 seconds 3. Plug the charger back in and start-up the computer
It worked for me, so hopefully it will work for some of you guys!
I have the same problem started 12/20/08.
Laptop is about 1.5 years old.
Called HP and they are sending out the box for repair.
I hope they fix it right.
Putting in a new mobo should help, unless the motherboard is the same one with the same issues.
Something is degrading with time and it is due to the heat.
The only problem is that even if they replace the motherboard, the new one will go bad again in a year or so. It seems that's what's happening to me. My computer is 2 years old. The 1st time around, after a year of use, I lost the wlan chip. Eventually HP got around to replacing the motherboard, under warranty, and the computer run fine for another year. Then, just recently, the new motherboard died. All the classic symptoms: no boot, nothing on the monitor, but the blue leds light up and the machine gives 3 beeps, a long one and two short.
It's a design flaw, pure and simple. In my experience a motherboard lasts about a year inside a dv6000, probably due to heating problems.
I live in Finland and according to our law a consumer item has to last for a reasonable time, in addition to any warranty. Otherwise the retailer is obliged to repair it. So even if the warranty is over, I still have a case against the retailer and I can probably get the thing repaired for free. A 2 year life span is not reasonable for a laptop. So I will be calling them soon.
The only trouble of course is that any repair will be temporary, and I can expect the problem to crop up again in a year or so.
Well I am another lucky person who thought by buying an HP product I would be OK. I got off the phone earlier with HP and they are going to have a case manager contact me. I also got an email stating a box is on it's way for me to send my laptop in AGAIN (yes for the second time). The first repair was of course the motherboard. That was like July. It didn't really make it 3 months before it started overheating so it was hot to even put in your lap. Now yesterday it totally broke again. It will not turn on. So anyone getting replacement motherboards, good luck to you. They should be replacing them! I even asked that I get a refurbished laptop of a different model and they didn't act like it was possible.
If you replace the motherboard, the problem will most likely occur again because it is a manufacturer defect. HP should really repair or replace the laptops for people with an equivalent model regardless of warranty date, like an auto recall, but good luck with that!
It is a calibration on one of the motherboard chips that goes bad that first affects the wireless adapter, and later may result in a dead laptop with only blue LED lights and a few beeps at startup. There is nothing wrong with the WIFI chip itself, and replacing the MOBO is also overkill.
I had this problem and my laptop (out of warranty) eventually ended up with the no boot beeps. I sent it to a laptop repair place (786-845-8323) in Miami, and they fixed the MOBO in one days time, for $180 total, including shipping back. This shop is very good, they can reflow video chips and chipsets, and also fix lead free boards.
The good news is that my laptop has been working great for two months, but the bad news is the WIFI has gone out again. I am hoping that it will not go back to the no boot beeps.
If you get it fixed you will get an undetermined amount of more life out of it, or you can buy a new equivalent laptop for around $500. So evaluate what is best for you. Personally I would rather pay another $180 then use HP repair for free, because of some stories I've heard.
All brands of laptops encounter various problems, but they should offer unrestricted replacement or repair if it is a manufacturer defect, and not wear and tear.
i wish i had read this posting before i dropped 2500 on 3 hp laptops.
a) one is dead, cant start at all. b) one starts in quickplay but i cannot get to windows desktop. c) one makes clicking sounds like i am turning up the volume when i am only typing.
looks like i have two strikes & waiting for the 3rd.
Some developments in my case for reference. As I told above, my dv6000 series Pavilion that had the motherboard replaced under warranty a year ago finally died just a few days before a total of 2 years of use.
I called the HP support here in Finland, and they recognized the problem immediately and told me to send the laptop in as the issue was covered by their extended warranty (my original warranty had been only for 1 year). In a few days they called me and volunteered to replace the laptop with a new dv05-1170eo. I accepted.
The bottom of the dv05 has a different, curvy design and my first impression is that it does not get as hot as the dv6000 did. Hopefully the issue is fixed and it will prove more reliable. 2 weeks ago I would have said I'll never buy a HP laptop again, but it seems that they are really trying to make amends, at least in this part of the world. But I'm still not sure.
I alsoo have a D6000. I contacted HP in November 2008 and a supervisor actually had the nerve to tell me that he was willing to give me a deal by me paying 50% of the repair cost. This would have worked out to be $240.00. I believe that HP is terrible company because they should be exchanging all the unit with this issue. What is the sense in fixing th eunit if the same isse will happen again in a few months to a year.
Same problem. I got the DV6000 in June 2007. In January 2008 I finally got them to take it back after a fight because the video had gone- previous to that the wifi was working only intermittently. It was under warranty.
Got it back a week later and the problem was fixed. One other problem. The DVD drive wasn't working. I looked at the paperwork and they had replaced the DVD drive saying it had been skipping in testing, it had never skipped. So all the backups I had done to DVD were of little use because I now had no way of restoring them.
I persevered though and in November, 5 months after the warranty ended, I turned the laptop on one morning and it wouldn't boot up. I got blue flashing LEDs with no video and then it died- sometimes it would then turn itself back on again before dying once more.
I am absoloutely furious at this. I have a Digital Laptop that is 10 years old and although useless still at least works. Two deaths in the space of 18 months is just not good enough and now I am left still paying for something I don't have.
This is a motherboard fault but they are not willing to take responsibility for their actions.
And one other thing that really frustrates me. I have read through this thread and looked at the link provided above about the known fault. Like someone else I have a DV6000 with a known fault that HP are admitting to but I also have a sticker on the bottom of my laptop that does not match their list of ones they are willing to fix. That is just disgusting.
i have 2 dv6000 laptops and both have stopped working. have contacted hp and they are going to repair one of them. the other one is more complicated, on the sticker where the serial and product number should be there are numbers alright but the man said they refer to a desktop computer not a laptop. it also says on the sticker made in china. so i think the sticker is false. i cannot find any docs for this laptop and they wont do anything for me unless thay have a serial/product number. the laptop wont turn on so i cant check the BIOS. if anyone can help i would be grateful. one laptop down is bad enough but two is outrageous. by the way i am sending this on a dv9000 so could be three soon. thanks
hp is corrupt. i just sent my laptop in waranty back to them. had a soft ware issue and also a dashboard problem . someone told me the dash was software and virus. i sent it to hp to fix. they said it would cost me 1081 dollars to fix this. said it was corosion even sent me phony photos of some kind of corosion. i had no water issues with this computer. it did get hit by virus.
was reprogramed poorly.
any way now i reboot the software nad it works. fine. problem is that hp damaged my key boards in process of the phony tech work. and wont fix that either.
Same issue here. Took it to a private shop, they said they'll fix it for $400. I have two questions. One guy mentioned here that there was a virus that attacked the startup, is this valid or is he blowing smoke? Secondly, most of the problems are leading me to believe that overheating due to bad design is the fatal problem. Has anyone tried to create a better cooling system by getting a stronger fan or cutting a hole or resitting with gpu and cpu with arctic silver 5? I'm debating whether to just scrap the notebook or buy a replacement motherboard, replace it myself, and improve the cooling solution to see if that works. Yes, we all know that the dv6000 series is poorly designed and that the csupport sucks, but instead of whining, is there anyone who can come up with something constructive for this mishap of an investment?
Is the cpu soldered onto the motherboard or socketed? If it's socketed, then it'd be easy to just open up and replace the motherboard yourself and apply the better thermal paste and cooling solutions yourself...
will you please let me know if you come up with some kind of solution? I'd be very interested to know if it works. Thanks. I'm sure I don't have to mention I'm experiencing the same problems..
My HP dv6000 laptop had to be serviced because of blank screen and the laptop wonât start following with a series of beeps, and yet the problem persists . This laptop keeps failing and HP won't take responsibility for it. The warranty already expired and the HP service want to replace the motherboard (again) with full charge and give only 3 months warranty for the fix. I advise you to avoid such laptops!
I too have problems with my dv6000. I was told that the p/n's covered by the recall were all tested and shown to be defective but any other p/n does not have a defect. I beg to differ because mine is not covered in the recall and my computer you went out of warranty 4 months ago yet they told me it was not their fault. How could it not be their fault when my dv6000 is experiencing all the same issues as the other recalled laptops? I have a brick now that makes for an awkward paperweight. All it does is beeep beep beep at me when I turn it on. This is because of bad design in the cooling. HP put the exhaust for the heat sync right next to vital graphics components and THEN they used crappy soldering so when it heats up the soldering comes undone and the onboard graphics chip actually comes off the motherboard, this is what causes the one long beep and two short beep errors and leaves the screen blank. I am extremely upset and was never given any help from HP customer support. I was told I couldn't speak to a supervisor and when I finally got a case manager he told me he wouldn't help me either because I am out of warranty and he told me some crap that my motherboard was fine...but obviously it isn't.
Well my laptop has broke again for the third time. This time it appears to be the hard drive. I called the service enhancement group over at HP again and told them this has to be related to the overheating of the motherboard. How much heat can a hard drive get before it starts to break down? The motherboard before it broke for the second time was reaching temps in excess of 200F. The hardrive is right below the motherboard. This is ridiculous. Now they are saying they will ship me a box to send it in for repair but they can't guarentee that it will be repaired for free because the service enhancement program covers motherboards only. What a joke! I told them I was to be contacted by a case manager again and they said they cannot forward a ticket to them because it's the hard drive.
To: Hawks66 If you don't have a recovery set you can order them at HP.com. for about $15. with the serial number from the bottom of your computer. Do it now, as it takes about three days to get them. If you have the backup OS Recovery disks,you can do what I have done numerous times: Go to a Walmart or Costco or where ever you can find a cheap external USB hard drive, the small ones (less than an inch thick) the cheaper the better. The last one I bought was a week ago; 350Gb Western Digital for $89. Carefully break it apart with a sharp knife (carefully) there are no screws, it just snaps together and dismantle it all the way 'till you have the SATA HDD infront of you. Then, unplug your laptop, remove the battery, take your dead HDD out of the notebook, (by removing the 2 screws with the 3 platters next to them), with a tiny jewelers phillips screwdriver remove the cover and then lift the plastic tab to lift out the hard drive, then remove the 4 screws holding the frame to the hdd (remembering what you are doing and that the green side is visible through the hole in the frame, because that's what you want to duplicate in just a minute) Now you have to remove the adapter from the connectors on the old HDD, finger nails work fine for this and fit it on the new HDD, replace the frame with the connector situated between the two large screw holes and replace the 4 screws. Install it in the notebook. Replace the battery and plug it in. Now for system restoration; use a paper clip to open the DVD/RW bay in the tiny hole place disk 1 of your Recovery DVD and power on and follow the prompts. Now what are you waiting for?
I have a dv6000 and problems with a black screen and blue lights. I just talked with HP tech support and learned that my computer is on the list for "service enhancement". They have offered to ship my computer in for repairs if the problem can't be resolved over the phone. However, after reading about the experiences that other dv6000 owners have had with HP support, I believe that HP is not likely to provide a permanent solution. I heavily rely on my computer,and frankly, I don't have the patience that some of you owners have.
Well, it finally happened...my dv6258se kicked up its feet and died. I was fortunate it was still under the extended warranty, so I sent it back (minus the hard drive) for motherboard replacement.
The turnaround time was pleasantly surprising - I got the repaired laptop back three days earlier than promised. I reinstalled my hard drive, booted up, and everything seems to be working as it should.
I've noticed a few things immediately:
- The BIOS version on my board is F.42 - I haven't even seen that version on the website, and it's obviously later than the F.3D version they put out to keep the fan running at high speed. - My laptop runs MUCH cooler than it did before. Even when left on for periods of 12 hours or longer, it no longer feels like it could cook an egg. - The wireless seems more sensitive than it ever has been. I'm getting high signal strengths on networks I couldn't see at all before. - Best of all...no blue screens, no reboots, no lockups. Just a working machine.
For those who do send their machines back, and you KNOW the problem is the motherboard, don't send your hard drive with it. I've had two tech support reps tell me that, and they also told me that it likely would have been reimaged if I had included it with the laptop. If you fill out the included trouble form with a short explanation of why the hard drive isn't included, you should have no problem at all. They even replaced the little rubber feet on the bottom of the laptop, and the ones on the plastic adjacent to the screen edges.
Both tech reps that I spoke with (both English speaking, and here in the States, no less!) told me that HP seems to be getting a handle on this problem at long last, and that it's possible some other models may be included on the list. Apparently, insufficient cooling in some units causes enough heat buildup to weaken some poor solder connections on the motherboard, first killing the wireless, then killing the video.
Is this a permanent fix? Only time will tell, but the early indications are good. Stay tuned...
I do have same issue with my DV6000 laptop. It has no LCD Output...no video coming out from the screen. Only thing that works are the blue lights nothing else.
The warranty for my laptop has expired couple of months ago... but can this be a case where HP service can look up into for the free service repair???
Have got exactly the same problem with my DV6000. I've replaced the hard drive, memory and AC adapter and finally sent it in for repairs. Got a quote back for a new motherboard and switchcover to the value of R6,000 (about $600) and another for R10,000 (about $1,000). Does anyone know of any other motherboard that will fit?
Here's my issue: I had used Word multiple times already today, went to open a file, windows said it didn't exist. tried another one, said it didn't exist. wouldn't open my documents folder, so i shut the computer down. turned it back on, it went through some sort of disk drive c: thing, checking over god knows what. once i got through that, it went through the windows scroll bar, but before it would go to the login screen it just stayed that light black when the battery is plugged in, and i could move the cursor but nothing came up. when i yanked the plug i could see the screen fade, so i know that it is on. re-started multiple times w/ no success. have had it since end of april '07. any suggestions as to what i should do this time?
You know I'm really mad..this is like the 3rd or 4th time my computer has died and I finally stumble upon this thread. As of right now, all I get, like many of you, is this blank screen on startup, the blue lights come on as if it wants to power on, shuts down, and reboots itself, over and over again. The first couple of times they "fixed" it no problem. The last time they "fixed" it, they told me it was my hard drive, yet they repaired the motherboard (even though they didnt mention that one in emails)and I bought a new hard drive and it worked fine. This time though, I contact HP and they tell me, yes that's a recalled computer, but you no longer qualify for the free repair because you are past the 24 months.
to Karin Kwooitz.
Keep your money and don't throw it on a new motherboard.
My laptop is dead after 2 visits at HP labs and yet, the problem persists.
HP won't take responsibility on their poor products and there is no justification for you to pay for something that will break in 3 months or more from now.
I have had problems with my hp for the last few weeks. I emailed tech support and they tell me that I have to do all this trouble shooting. It didn't work. I have tried to do everything possible without taking the computer apart. I was thinking of replacing the motherboard but if so many are having problems, I am unsure of how to proceed. I am also having problems with my dvd drive. It uninstalls itself and is no longer being read as a device. Does anyone know how to fix that?
I too have had a similar problem. the motherboard went bad and HP is trying to tell me that the ac adapter is the problem. and that i caused the issue. therefore they could not replace the parts for free. they wanted to charge me 424.89 for repaires. the computer is almost 4 yrs old, thats way too much to be spending on an old item like that.
I have added a new problem to the old one. My laptop now randomly powers down. I have contacted HP but they tell me that it is my problem. I have been searching for new laptops.
Thanks - One of my friends who is a genius when it comes to computers ended up re-soldering the graphics card (he works as an IT engineer!) and I replaced a few cables. Thankfully the laptop never really overheated so no physical damage was done. Now it is just holding thumbs to see how long it will last.
Thanks for the feedback. Can you elaborate on the re-soldering and the âfew cablesâ replacement? The main graphic chip locates on the motherboard and needs a special solder in order to re-solder it. Di he use a standard solder or a special heater?
I'm a network specialist and hold an A+ certification. I just got done troubleshooting a customers laptop, which is a dv6000. This laptop would reboot every ten seconds with a blank screen. Needless to say I had to call the customer back with bad news that her laptop was trash. She purchased it a 13 months ago, which means her warranty was up. After reading reviews on this laptop and HP's cooperation to resolve the matter of numerous dissatisfied customers,I instructed her never to purchase HP products due to the company's inability to resolve such matters in a timely and efficient manner.
I reecntly contacted tech/customer support for help with my laptop dv6000 and after having gone through 2 different people, they finally said that the time for the extended warantee had expired. I was definately dissapointed with them. Considering they are aware of the defects associated with this product.
The first time I called I was happy because after having described that my laptop began with its wireless malfunctions, then it just refused to start up (blank screen and all). The first person I spoke to said "we will ship you a box so you can have your laptop fixed with us, free of charge." When I recieved nothing I contacted them again. After having done a series of time consuming troubleshooting tricks with the guy on the phone, I was told that it would now cost me $400.00 dollars for them to fix it(yeah right! With that money I can purchase a new one with DELL) It was most likely that the motherboard needed replacing. Why wasn't I told this first? Because that's how HP likes to do things. Come on it is a multi-million dollar a year company, surely they can man up and take responsability for their faulty products. I should send them my hospital bill since I needed stitches after cutting my finger in trying to unscrew where the memory is, as the techinican requested, to see if resetting the memory would work. I used to like HP products, now they are a joke. The E-machines laptop I had before worked way better than the HP, lasted longer too.
Since you are too located in South Africa, I was hoping you could advise who repaired your motherboard since I'm not keen on replacing the entire machine and want to get it working for a while longer. Regards Terence
One of my customers has just brought me her HP Pavillion DV6000 laptop, and began our conversation with those words designed to strike fear into the heart of any IT professional "It was working fine yesterday....."
Same old DV6000 problem - no video, the odd LED lights up, DVD will open and close, but apart from that it's as much use as a chocolate teapot. Or maybe she could use it as a doorstop, Out of warranty, and I won't even bother asking HP for help - been there, dunnit.
It's a real shame, too. I have a 5 year HP laptop that never mises a beat - seems like the merger with Compaq didn't go so well, guys.
I'll go through the motions, take it to bits, reseat everything, knowing that it won't do any good, then I'll retrieve her data from the hard drive (if it is still working) and tell her to chuck the useless piece of c&^p and buy something with a life span that can be measured in years, rather than months.
Don't bother wasting money on a new battery, it isn't that - it is faulty hardware, usually the motherboard, often caused by overheating due to the usage of sub-standard parts.
This one is so screwed that a few moments ago I brushed across the touch pad and all the LEDs that had been alight went out!
Yes, it is stressful. My DV6000 died yesterday, just after an error message informing me (on half of the dying screen) of a display driver fault. On reboot no post, display, etc, only black screen with no activity. Could not force Safemode, dead.
After calling HP, was given option of $400 to replace mobo. After reading some of your posts here, called the center # in the url for the Bios update and informed my unit was not included per the numbers...crap, that is. My sister works for HP on the left coast, and has 6000's on her office floor with the same scenarios.
These units obviously have issues with mobo stability, overheating, video card failures, and poor design. The Bios update forces the cooling fan into full speed operation all the time to compensate for poor cooling abilities, a design flaw. Mine sits full-time on a XB3000 expansion base in a conditioned room, no unusual stress.
I have had almost every problem discussed above, which makes me sick because it means they have known of these problems for three years and still have not had them fixed. My wireless didnt work for three months, but in october they actually released a recall on a part and fixed it for me. That process was actually very smooth. Since I got it in spring 2007, my display only comes on 75% of the time when i open the screen. Now, I am getting the three beeps, with my computer turning on only one out of 4 times. My h,g,comma, and backspace keys also dont work. I am assuming this is something the rest of you have to look forward to. Between my experiences with HP and Dell, I can almost confidently say they have swayed me to Apple. They have been better marketing for Apple than Apple's mac computers. My DVD/CD-ROM player has also only worked maybe one month in the past two years.
I am having problems too. I just bought this computer on june 1st and it started acting up on june 23rd. i was installing windows update updates and it brought up pop ups after i started it back up and wouldn't let me click anything. so i recovered the computer then the control panel i couldn't see anything in it. so i restored the first time it said it couldn't restore did the same thing again did that called them again for the 3rd time they said to recover well i recovered it again. and then i when i turned the computer on a bunch of error messages happened in a blue screen and said there was an error in recovering it called them did a bunch of things they told me to do and still didn't work they scanned the computer and the hard drive said there was anything wrong with the hard drive. they transferred me over the tech support team to send out recovery disks i asked to have a new computer and he said it wasn't necessary because of the problem it is the recovery. he basically said i didn't deserve a new computer. the computer is only 3 weeks old nevertheless and i requested a new computer they wouldn't send me one wanted the complaint department and they said they didn't have an address and to go on the internet. well i called back asked for the complaint department said he was customer service and he could help well told him i want a new computer and i want to talk to a supervisor wouldn't let me have a sup and kept going on like he could help me he also treated me like a kid. Also he said in so many terms i wasn't going to ge t anew computer when he started on the tech thing and recovery disk repeating me stuff that i spent 2 days on that i know about. Lets say i am not happy and displeased with the service.
My wireless has not been working for an entire year. I contacted HP in August of 2008 and they said that my computer was out of warranty. So, I paid someone to "fix" it. But he stated that problem could not be fixed at all, I would just have to use a USB wireless plug or pay HP $400 to fix it. (Of coures I bought the $68 USB plug instead)
Which brings me to yesterday... I was reading some blogs where people were stating the same problem as me "wireless not working". I found a link (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN) to the "extended service" plan and called the number. HP said that my laptop was on the list but my "extended service plan" expired in February 2009. They reffered me to a "case specialist" who called me today and said the best she can do for me is give me 50% off the $400 repair cost. I went on to explain to her that I called in August of 2008 but no one told me that I had an "extended service plan". She told me that she did not know for sure when the plan was offered to customers and maybe I called before the plan became avaliable. (YA RIGHT!)
Which brings me to tonight.... I found SEVERAL blogs that linked the "extended service plan" all the way back to February 2008!!!!
If your customers were notified properly, you would have thousands of happier customers. Why would I pay $200 to fix a problem that could have been fixed for free 3 months ago!? Don't you think that if I knew that this "extended service plan" was avaliable to me I would have called right away???? Why weren't customers better notified of this problem? I am sure it's because it would have cost HP money.
I finally gave up on HP. I was told that it would cost me around $600 to fix all the problems that seemed to pop up over night. I told them that that was crazy. I bought a Toshiba Laptop and it hasn't let me down yet. I first started having problems with my cd/dvd drive, then my charger port, then my motherboard, then my harddrive. I finally gave up on HP. I am never buying another one again. HP hasn't helped me ever. They kept trying to get me to pay for everything that was wrong with my computer even when I was still in the one year warranty.
You guys are going to love this. Somebody who still has this prob - go to HP.com and download the BIOS file and install (Go to drivers, enter specific laptop info, select BIOS from a driver list specific to your laptop). It worked for me. My laptop would not boot up. The lights and fan would turn on and that's it. Sometimes it would boot up and run normal, some times nothing but lights and the fan. The BIOS download seems to have been the fix for me. If this works for you please provide feedback.
HP dv6000 laptop start-up problems. I had the same problem one beep then nothing. called HP my warranty was over by 6 months, they want to repair it for $400, what kills me is they know this laptops have problems and refuse to do anything about it. From going on line these mother bds are defective because of bad solder flow, there are some U tube Videos that show how one can re flow the mother bd if your tech savvy you can do it. I did it to mine and once I put the unit back together I started backing everything up. I suspect the problem was the nvidia chip that had the bad connection. Don't forget to add thermal compound to the heat sink if you attempt this. Also there are companies on line that advertise re-flowing the mother board for a price. Good luck
i got my hpdv6208 in Feb of 2007. the motherboard just went after only two years. they told me i just missed the free repair extension by 3 months. in case you didn't know, HP admitted that these DV 6000 series had a defect and was offering a repair for one year after the START of your original warranty. but since my computer didn't happen to break in that specific time period...i wasn't eligible for the free repair and was instead told i would have to pay $400 for a new motherboard. my question is if they KNEW about the defect..why is there a time limit at all? if my computer was part of a defective series, why should it matter WHEN it breaks? it should be fixed for free regardless. my computer never had a problem unitl now. and of course i can't afford to fix it or to get a new one. HP should fix any problems within the ADMITTED DEFECTIVE SERIES for free.
My HP Dv6225 died on July 16th. Was in the middle of reading my e-mail, then black. Tried everything...re-seated the ram, tried to access bios...nothing. Black screen. Pretty blue lights come on indicated power is available!
I'll call HP on Monday and see what happens when I describe above to unlucky support guy/gal that answeres the phone.
My dv6325 has refused to display on July 19th. I had been dealing with the wireless issues for months. As of today, HP refuses to fix these anymore unless I pay another $400.
An yet another hot customer. I to have a HP dv5800 new in 2006. It crashed a few days after I got it. Didn't think anything of it. Crashd again a month later took it back to Circuit City they fixed it under warranty and since them CC has gone out of business. No more warranty and has crashed many times since. Hopefully the rest of you who read this may do the same in order to perhaps get Hp to do a recall, fix the problem for good for future users.
I have the dv6000 and yeah this is ridiculous i have been dealing with the same problems an i cant get the dam thing to work they really need to recall this thing or we should all ban together an sue them maybe then we will get are point across that they put out a wrong excuse for a laptop
a couple of days ago, I got this HP pavilion dv6000 from a friend to check why this laptop wouldn't start up.
When I started up, the laptop did not show anything on the screen, the only thing I could hear were 3 beeps, one long and two short.
When I wasn't paying attention to the laptop I suddenly heard that it booted into windows, because I could hear the windows sounds.
So I knew that something was wrong with the graphics controller. After googling for a while I found a sollution to my problem. There's a problem with the soldering of the GPU to the mainboard(doesn't make contact anymore), so reheating it will cause the soldering to make connection between gpu and mainboard again.
HOW? 1. Just ducktape all your laptop vents, even small spaces can be ducktaped. Press the power button of your laptop so the laptop is on, and cover it in some blankets. Make sure the laptop is on, because it needs to be heating during this proces. Let your laptop stay in the blankets for about 1 hour.
Gently take the blankets away, do not yet rip off the ducktape, just let your laptop cool down for some hours or make it cool with something that blows cold air. Gently take away the ducktape en press the powerbutton, you'll see that the laptop works again.
2. Take the laptop apart, and use a hairdryer to blow hot air onto the gpu on the mainboard. Make sure it gets really hot. Do this for about 5-10 minutes. Let the laptop cool down for a while, and try to power on!
How is this problem caused. There's a known problem with the hp dv6000 and other models of that kind. while using or transporting a heated laptop(after playing games or using it for some hours), the soldering between mainboard and gpu can come loose. Only way to fix it is by getting new mainboard etc..., or reheating it! So be carefull moving around this laptop when heated. XBOX 360 seems to have the same problem.
It seems thousands of people have the same symptoms - first the wireless stops working, then later the laptop won't turn on. Save yourself hours on your phone and spend a couple of hours carefully pulling the main board out and following the procedure on this youtube video http://www.youtube.com/watch?v=ctHTF3oNdxI
It's a different model HP but with the exact same problem .All you need is a small philips screwdriver and patience.
I did this repair last week and it's still working fine.
I also have a dv6000, and that is wherein the problem lies. This is absolutely the WORST piece of $@#% to pass for a computer I have ever owned. HP's customer service/support isnot doing good
I have a dv6700 and have not had the wireless go or the computer die, but the cooling on the machine is terrible. I'm fairly sure something is broken because one vent is not being used and the position of the intake is idiotic. After 10 years of being an HP customer, I may go to CyberPower for my next computer.
I'm having similar start up problem with dv9700z starting about a week ago right after one month after my warranty expired. I have been online chatting with HP technical assistance, but led to no solution and only to suggested that I take my Laptop to a service center near me. My initial symptom was during power up, the laptop keeps shut itself down when it's trying to boot up, but if I messed with CNTRL ALT DELETE, sometimes I would be able to boot into the bios setup and be able to test memory and HD drive and everything passed. When I tried to do system recovery with original Recovery disk that the tech support suggested that I purchase one, the window would be able to load and run the program that try to reformatting the window partition disk space, but in the middle of doing this, the computer would reboot itself and reload the program from the DVD/CD drive. But now, the powering up is getting worst. It would cycle through on and off constantly.
To me, first I think there might be a problem with their power management circuit board/hardware or firmware if there is one.
Yet, I wonder if this power management system would disable other system preventing it from running properly due over heating causing the computer to reboot while it's running.
I intent to open up my Laptop and explore the compoments in it.
Does anyone out there is having the power up (on and off cycle) problem with a HP dv9700z?
This forum was a huge help to me in troubleshooting a clients computer. Just wanted to let anyone know who might happen across this with the same problems that they ARE still offering the so called "warranty enhancement" until September 27, 2009. If you are experiencing these problems I would suggest calling them quickly before it expires. In addition, I did get the CSR to confirm that they will be replacing the motherboard. They are covering more revisions of the dv6000 than what is listed on the site as eligible. The one I'm sending back was not listed. When you call inform them that you've tried all of the so called "fixes" (updating the bios, uninstalling & reinstalling drivers, system recovery, etc...) even if you haven't. Don't jump through their hoops. They even asked me if I'd contacted the ISP about the problem... As if somehow my ISP could be at fault for networking components not showing up in the device manager.
Tell them yes, yes, you've done it all.
Stick to your guns and they'll give in.
Good luck.
Okay... Maybe I'm an idiot. The rep on the phone made it out to sound like they are offering the repair until that date. Reading through the more recent posts though, perhaps that is just the date 2 years after the laptop was purchased. I have more hardware problems with HP laptops than any other brand. I think my client just got lucky this time with it still being covered.
Hi, I also have a HPdv6000 laptop after 13 months it stopped working it would not start up when I called HP at the time they told me it would be about $600 to repair it. I declined I was still paying for the laptop. Well I just recently had a friend come to me with the same exact laptop that I have and it had the same problem it would not start so did some research and found out that Hp did have a limited service warranty enhancement program which allowed you to get you laptop fix for free as long as you had the right model and product # here is the link http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01300427#c01300427_dv60
So I called HP and they told me the program had ended they were no longer fixing these laptops for free however they could fix it for $348 dollars. So I asked to speak to a supervisor which offered to fix it for $250 dollars I said no way got my case # his name and Id.
I got my hp dv6000 before and for only 3 days i've got the worst nightmare...graphics problems now exist i give it to the service center and told me that is now starting and booting properly but the power button is dead so it is ok with me so i can continue my work. I turned on the notebook by the quick play button pretty good for 3 days again and then when im checking for for my bios version (i want to update the f.3d version for amd processor) i restart it for 3 times i think and just failed to boot on the 4th time...all but blank screen and a loop on on/off routines. I sold my acer aspire to have this pc because i want to send this to my brother but with this problem maybe i've got kicked out of his house because of trouble some notebook to ruin his job
I have had same problem with my HP dv6000. HP needs to step up to the plate and take care of this problem. The problem is the mother board. The computer store where I go, told me that all the dv6000 have mother board issues. Even if you have a warranty the replaced mother boards are just as bad.
I just had the same problem with my wife's HP Pavillion dv6000 laptop.
It was working fine, then just stopped recognizing the wireless card. My daughter had been using it, so I was in doubt as to what had/hadn't been done to it software-wise (virus?). So I ran the complete recover to restore everything to the state when it was new.
Still can't recognize the wireless. The indicator light stays orange no matter which position the switch is in.
So I google "HP dv6000" looking for a manual, and the FIRST thing I find is a Recall notice http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277 Yeah, I know, they're covering their butts by calling it a
"Limited Warranty Service Enhancement" but they basically know that these machines were defective from the date of manufacure. They told me that my machine didn't qualify for the free service because it was 9 months past the warranty extension and tried to get me to shell out $250 for a new mother board.
Maybe I'll try the external wireless card solution, but it sounds like the MB will probably go bad next. I've owned a bunch of HP computers (have four of them working in the house right now).
I too am having the same issue. My computer is a dv6000. It would freeze at random intervals about 20min into usage. Only way to restart was to take the battery out. Computer continued to get worse and froze on the start up screen before I could start up in safe mode. Computer makes three/four beeps before attempting to start up. Now it won't even try to access the hard drive. At one point it acted like it was trying to restart multiple times without success. I talked to tech support but they told me it was not their problem and said that if I wanted a new motherboard I would have to shell out $400. After 4 hours with tech support (one person via phone, the second attempt via online chat) I still have problem with this.
I to just got off the phone with a charming Case Manager from HP. I have 2 laptops that no longer recognize the wireless device. I have also missed the HP deadline by 3 months. Essentially it appears that although HP is aware this model is defective. I have the correct model, product and issue for both laptops, but because I did not contact them 3 months ago. I have to pay $259.00 each to get them fixed.
I have the same start-up and motherboard problem with a DV6000 series. Laptop was already in repair last year for the well-known wifi antenna breakdown and now it's completely dead. HP are not willing to admit that it is a product problem they created and repair under extended warranty. Instead they hide behind a pathethic warranty excuse based on Dutch consumer law that I should go and contact the retailer to see if they can do anything for me.
Instead of paying for an expensive repair I rather replace laptop. However, I need some data from the hard disk. After all, who knows what problem is next with this thing.
I really dont understand HP Laptops. I have a problem as well.. My computer will load to windows at all. Its been taking 20 to 30 mins just to load to windows, My computer has no programs installed at all and I still have the problem loading it. I cant ever f11 it to system restore. To tell you the truth I dont know anyone who has a HP laptop that does not have probles with the computer. My computer is only 6 moths old and i have these problems.
We are a computer repair/recycling company, and as with many others have seen many many of these dv series laptops and decided that the design is absolutely chronic and they end up almost certainly in need of new motherboards. However, I read the post from the gentleman earlier who 'cooked' the machine with duck tape and blankets, and was intruged! I got a 'bleeping' dv6000 of the shelf, did exactly as he said, and lo and behold, the bleeping thing worked!!!!!! So anyone out there with a dead dv with 3 bleeps, give it a try, it worked for us! Regards, Steve
All the Problems described in the previous posts are Graphics Related.. Faulty Nvidia Chip..Both Intel And AMD Based Motherboards..Though More Common on the AMD..
The symptoms of the Laptop Powering on and Shutting Off Repeatedly..Or.. Powering On and Having No Video...Or... Power Strip Lights Up, Beeps,Shuts Down...Or..No Power At All...Or.. Intermittant Loss Of Wireless/Video Goes In And Out/Touchpad Slows and Freezes..
To Fix this issue, You will need to Reflow The Graphics Chip.
I will Explain In Full Detail As To The Correct Method Below....
HP DV6000/DV2000/DV9000 Compaq v2000 Video Chip Reflow Instructions
First Step Is Complete Disassembly Of All Parts And Components.. Remove RAM, Remove CPU, Of Course Remove Heatsink and Fan assembly.
Next Step is Insulating the Motherboard... You need to Protect The CPU area, The RAM area, Cover any plastic Plug ports.
Try to leave 1/4 inch area around the edge of the chip free of insulation.
To Insulate the Board.. I use thick pieces of Tin/Aluminum, you can fold up some aluminum foil (tin foil) About 4 folds thickness....
Now that you have your Motherboard Insulated... Make Sure There's Nothing Flamable Or Burnable Below the Motherboard... it will get quite hot underneath.
You will need a Heat Gun.. You can get one of these at your Local Home Improvement Store, they cost about $15 - $30.. You Will Use ONLY the LOW Heat Setting... I REPEAT..... USE ONLY THE LOW HEAT SETTING ....
Next You Will Need Some Coins.. Yes Coins.. 8 Quarters and 2 Nickels... Put the 2 Nickels On the Bottom and Stack Quarters On Top... Place The Stack Of 2 Nickels And 8 Quarters On Top Of The Graphics Chip...
The Reason for using the Coins: Using the coins serves a few purposes... 1) It Helps Transfers the heat Into The Chip More Evenly/Slowly 2) It Helps Hold The Heat Longer/Then Helps To Cool Slower 3) It Gives The Correct Amount Of Weight That Is Needed To Press The Chip
A Thing To Look Out For...
Hewlett Packard is nutorious for using the RED epoxy around the edge of the Graphics chip.. this epoxy is used to help secure the chip to the motherboard... This is a process that is Hand Done at the Factory.. And Some Boards Will Have Only A Little Amount of this, Some Will Have Alot of it...And Some are Only Done On The Corner Edges....
If There Is Alot of This On Your Chip, You Might End Up Needing To Carefully (REAL CAREFULLY) Remove as much of this epoxy as able to....You can use a Razor Blade To Lightly Scrape This Off... DO NOT MISS AND SCRATCH THE MOTHERBOARD!!! Go SLOW...
Now Comes The Heating Of The Chip...
Start With The Heat Gun About 6 Inches Away From The Top Of The Quarter Stack..You want to be holding the gun at a 45% angle.. Aim the heat at the Edge of the chip, You Will Start Rotating Around the Chip- around the outer edge of the chip...then use tighter circles concentrating on the quarter stack, then after about 30-40 seconds, slowly move closer to the chip... Never Move the Heat Gun Closer than the Top Of Your Coin Stack...Then Pull It Back And Slowly Repeat.. The Chip Needs To Get Hot Enough To Re-Melt The Solder Balls On The Underside Of The Graphics Chip Back Down To The Contact Pads On the Motherboard.. and this takes Quite Alot of heating to Do.... You Must Not OVERHEAT the CHip... It Is Best To Underheat it and have to Redo.. than to overheat.. It will cause the solder to break down and even crack/split.. causing failure forever... This process will take about 3 minutes total.. Once you shut off the Heat Gun.. Leave The Stack of Coins On The Chip And Let Sit For Another 5 minutes..
Now Remove The Coins(carefull they might still be hot) Remove All Insulation.. Reinstall RAM, CPU, Heatsink and FAN Assembly (and Of Course Thermal Pads or Paste.. Note:. If Paste Is Used.. It Must Be Silver Paste...
Now You Can Connect The Power Button Strip/ Video Cable And The DC Jack Cable.... And Plug In AC adapter .. You're Now Ready To Test For Solid Power and Video....
Heating the video chip fixed all my problems including the inoperative wireless. Mine is one month out of warranty and HP wouldnt do anything.
I used a penny and heat sink grease between the chip and heatsink. Also I cleaned my fan screen. Pretty plugged up. I am backing up all data and will only use this piece of crap for surfing until it dies again. Also I am not installing the battery. It seems to be running a lot cooler. I am going to research the updated BIOS. There are You tube videos on how to heat the mother board. I would use the heat gun method.
I too have had all the same problems with the PC, mother board which was recalled and fixed broke again, and they wanted me to buy ANOTHER WARRANTY, why would I spend money on a computer.
Shermel, and everyone else having problems with this model, TY! Thought it might only be me. HP was not interested in a refund for me as well, AND told me THERE WERE NO REPORTED PROBLEMS with this model.
Mike
Same problem here. Computer starts up, and then recycle to on/off continuously. I've changed the RAM, HD, LCD screen, Battery, AC adapter and nothing works.
Hmm...I've had my 6000 laptop for a good 1.5 years now if not longer. The wireless has never worked, but no new problems have appeared. Is it a definate that if the wireless is broken, the computer will follow?
I've always taken good care of it, from dusting out everything I could get to, to strictly keeping it on a cooling mat. Maybe that's helped.
Yes, it was made there. I'm just wondering if Vista got anything to do with all this with all their updates. HP please listen up... fix our problem. I need my laptop, and don't want to spend anymore $$$ for a motherboard if it will do the same thing over and over again.
<--- I don't like it because it's made there. That's the problem! I'm ordering a new motherboard for my HP DV6000 and if this don't work then i'll just bring this piece at the target range and make it as a target practice. This is the last $$$ i'm going to spend on this, and i'm tired of it. HP are you reading this? Listen up and fix our laptop.
My HP laptop has the same problems because of the defective motherboard. I talked to a case manager and she's not willing to replace the motherboard for free.
Besides all the hassles and loss time of not have a working laptop for months, we work hard to earn and save money to buy expensive item such as a laptop, but we got a defective product (not by tear & wear).
It does not seem fair to us - the customers. What would happen to HP and the employees (and their families) without the customers like us?!?!
Another completely dis-satisfied HP customer here.
My dv6000 has been a brick for the past 1.5 years. Just now learned of the recall (bought a DELL to replace it - still using that without problems!) and like thousands of others, my part number was not listed in the recall, so they won't fix (but acknowledge on their website) their CLEAR DESIGN FLAWS.
2+ hours on the phone with 5 different "case managers" - aka, programmed lackeys - who do not have the power to fix the problem, they just try to get you to spend more of your hard earned money on repairs of their faulty products! The best I was offered was $259 + tax, so another $300 to HP to perpetuate their faulty design? Sorry HP, my computer business for the rest of my life is going to your competition.
However this recall program ended the end of May this year 2009. My only problem with this recall is that I was never notified.
HP has my email address, my phone number, and address. Again I never received any type of notice that I might have a defective machine. The call center representative tried to say that I could have checked on HP.com for the recall or the HP update program should have noticed me. Again, if HP knows this is a known issue they should have been letting their customers know by email, snail mail, or telephone of this recall. Not waiting until after a personâs machine dies and then say sorry itâs too late and you should have been checking our web site to see if HP made and issue a potential defective item or product...
Yes, I too have been a victim of DV6000 trouble, but after contacting HP Netherlands (believe me, they are even worse that in the US) I decided to take matters into my own hands.
I found a guy that knows all about AND FIXES the DV6000 problem. He told me that the contacts between the graphics card and the motherboard get disconnected because of the heat in the laptop; resulting in start up problems, display issues, loss of wifi etc.
So he takes apart the laptop, points a heating source (270 Celsius) at the graphics card (motherboard is well protected) and makes sure all the contacts melt back onto the motherboard. The job took one hour and 50 euro. And you know what??? IT WORKS A CHARM!!! I've had no problems with the DV6000 since, and I'm actually typing this on my much loved laptop.
Maybe try and find someone who can do this in your area? I mean, if I can find someone to do this around the corner from my own home in Holland, I'm sure you should be able to find someon in the US or UK.
I have repaired computers for over 20 years and HP/Compaq has always had one of the sorriest support systems. I have in my possession 10 HP DV series laptops that have the motherboard faults listed by the group. ALL are within 8 months of service. HP/Compaq refuses to honor their contract and obligations to the customers that buy their products.
What we all need to do is contact again the federal cout where HP/Compaq agreed to repair the motherboards at no cost to the consumer due to the inherit faults they knew from the quality control tests were evident in these laptops. If you ever get a schematic for these laptops you will find that they are designed for at least two fans (one for the cpu and gpu).
Technically, HP could add the additional fan for the GPU that was originally designed into the DV series laptops. A friend in China found the schematic and customized his DV6000 case to add it. I am waiting to receive his modifications. I will then add these changes to this forum if HP does not remove it.
Have customer laptop, model no dv6710ae with these symptoms. Noted no help in the UK for this. Also noted. Wouldn't it be nice if an HP rep would contribute on these forums. Nothing like sticking you neck out sometimes to help PAYING customers.
one of my friend has an HP DV6820 laptop which fails to start as the guaranty expired a few weeks ago, he ask me for help to solve this issue.
my configuration is laptop reference :KW087EA#ABF CPU Turion 64x2 dual core TL62 (2.1GHz) 4Go ram HDD 320Go
symptoms : using ON/OFF button or quick start button, laptop initiate a start during a few seconds and then stops. A few seconds later it starts again, then stops, and so on. screen always remains black. The only way to stop is to remove the power cord. Another way is, when computer tries to start, to hold the esc button then all lights are permanently on (screen always black).
If someone has an idea of what is damaged, I'm very interested.
I red in this forum something about display connection damaged due to an overheating problem. I'll check that and tell you more in a while.
i have exactly the same problem and my sister before me. she only bought the dv6000 because she liked mine so much, hers lasted 12 months just over, so you know what that means. mine lasted two years,i even bought the xb expansion base for it, it really looks great. after reading about the non helpful treatment from hp i will not even bother contacting them, I'll only upset myself. my sister neither and i will tell anyone i know to steer well clear of hp you can bet on that! i used to love hp products!
I understand your frustration. I posted a remedy that would help, but HP removed it. Unlike some posts where people want you to buy a service or trick from their eBay store.
If you and your sister wants to have your motherboard professionally repaired, I found an excellent person in Georgia that is certified.
Yes. You are not alone get a Targus APA 10-A 70 w AC Adapter, it charges and also works without the battery plugged into it, I tried used this solution on two differrnt laptops with the same problem they both cahrge and work great for now.
I purchaed this DV6000 as well and since getting it out of the box it did't work properly. First of all I was using the 64-bit but changed to the 32-bit because the quick launch buttons didn't work. Also my computer screen would go black for no reason, full battery and computer plugged in. I've spoken to numerous "support" agents and no help what so ever. I even asked them to just replace the whole computer but they refused, i sent it in to get it check and they sent it back to me saying nothing was wrong. Si i just delt with my computer over heating and shuting down for no reason. AND yes i did use battery saver options and so-on...
NOW my computer will not run unless its plugged in an outlet and i have to raise the keyboard area so more air can flow through the bottom so it doesn't over heat. ALSO my sound card burnt out. I called HP SUpport and they cant give me an answer because i need to pay them 50.00 to get a freakin answer and my computer is out of warranty.
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