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Patricia L. McMullen
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Dec 30, 2007 16:50:30 GMT
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Just to let everyone know that the non-functioning wireless problem also affects other models of HP laptops.
I have a TX1110ca with an AMD motherboard and my wireless stopped functioning on 26 Dec. Went through all the threads, etc, updated the bios and anything else I could find to no avail. Next morning when I turned my laptop on I had the blue wireless light. Next day it was gone again and not seen since.
Have not yet tried the fruitless interaction with HP support since it is the holidays but will next week. I am not hopeful for a solution seeing as there seems to be a lack of a solution after reading through all the threads here.
BTW, I know Compaq is now owned by HP but in the last 8 years with a couple of Compaq laptops of my own and a couple for work I had very little problems and any problem that did show up was taken care of extremely quickly and to my satisfaction.
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Carlos López Cantú
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Jan 1, 2008 21:55:47 GMT
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I have TX1210us and have exactly the same problem, the wireless just doesn't turn on.. it happen like dec 23 and I bought it in August..
I am kind of worried because there is not a concrete solution for others models of HP and I unfortunately think that it won't be for this one.
Just came by to report this model have exactly the same problem, which is completely frustating.
Cheers, from México
Carlos
**I just want to ask a question to you.. What are the network adapters that your laptop shows?? |
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naxamp
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Jan 2, 2008 15:30:34 GMT
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I have the tx1003au model,purchased on april 2007,
having same problem,sometimes the wifi works sometime it dosnt works and also not showing the wifi h/w in networks in device manager.
also when switch the wirless button then only bluetooht settings on/off appers,
wifi not shown,also wifi settings not appere in windows mobility center. |
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Vince Boyle
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Jan 5, 2008 11:38:44 GMT
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Patricia L. McMullen
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Jan 6, 2008 23:27:31 GMT
N/A: Question Author
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Hi Vince,
I gave it a couple of tries but no go.
Thanks anyway,
Patricia |
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Vince Boyle
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Jan 6, 2008 23:43:54 GMT
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Hi Patricia, that's disappointing. Mine is still holding for now and that's 2 days! Good luck, if I have any further developments I will post a note. rgs Vince |
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Chacho Rodriguez
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Jan 19, 2008 23:25:00 GMT
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Hello everyone. A group of us are working on a solution, and would greatly appreciate your help! Please, just take a moment to send the following information to hp.consumers@gmail.com :
- Your name
- Your location
- Your model
- Your problem
- Your experience with HP so far in finding a solution
Every letter is greatly appreciated, and helps us to help you! You will receive a reply within only a short while with some more information on what is being done to find a solution. Thank you very much for your help. |
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Indrajit Chatterjee
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Jun 4, 2008 13:28:49 GMT
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You can check my post in http://indrajitc.wordpress.com/2008/06/02/wireless-card-not-detected-anymore/
I uninstalled Norton Internet Security from the machine - and the problem went away.
Even afterwards I am sometimes getting the problem - especially after I hibernate the machine - the way I am getting it back is to restart it in "safe mode with networking" (it shows wireless) and restarting it again in normal mode.
Seems some process is running at times which is causing the wifi hardware itself to be invisible (but again, it does not run all the time)?! Sounds crazy, but maybe the technicians need to think it in this way. |
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anton m
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Jul 29, 2008 06:54:57 GMT
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issue: wifi hardware disappearing
HP Pavilion tx1000z CTO NB
purchased march 9 2007
one year warranty
july 28 2008 i unplugged the working laptop from power, carried it to another room, plugged it back into outlet and realized that wifi light switch in front is growing amber and that windows does not see wifi hardware
up until the incident i ran vista sp1, current with all updates; bios F.1E; 2.00 A NVIDIA GeForce Go 6150 Video Driver; Broadcom Wireless LAN Driver for Microsoft Windows Vista 7.00 E; HP Wireless Assistant 3.00 I; NVIDIA nForce Chipset/Network Drivers 5.53 A; Essential System Updates for Microsoft Windows Vista 2.00.
last windows update - 7/25; nothing in the event log.
the laptop was in light use, mostly as email/music/multimedia/word processing for 3-4 hrs a day. it always was connected via wifi. the manual wifi trigger was almost never used.
when the problem happened, i did all the usual steps - reinstalled drivers, flashed bios, unpowered and removed battery, etc. only once the wifi came back up after power down, battery remove for 10 minutes, and then powering back on. no amount of tinkering could bring it back afterward.
booting into linux revealed the same thing - there is no wifi hardware. the wifi switch in front keeps glowing amber.
called support, case 801-427-6116. spent 1 hr 40 minutes; got escalated from frontline (shawn?) to tech support (?) to supervisor (michelle?). according to her, they have no known cases for tx1000, but they do have a known recall for dv6000. note however, that tx1000 is relatively new (i believe my model based on amd cpu became available a month before my purchase), so that if there is a problem that manifests itself 15 months after purchase, we would see the reports starting to trickle in right about now.
the supervisor could do nothing for me, except for usual 600+ for mobo sent to me or 300+ to send in for fixes. so i gave up.
i will purchase a usb wifi card and shop around for another laptop. this was my first brush with hp after 10+ laptops over the years with other manufacturers (i buy for myself, family, friends, and recommend to others), and unless hp does something to change my opinion, it will be the last for a while.
so the only hope is to speak up and report this problem as much as you can. post similar details and call in - they track the number of calls related to a problem, and hopefully once it reaches a certain threshold, they will be forced to act.
if you remain silent, they will never even know there is a problem.
please post links to other posts discussing this. with enough concrete data we should be able to build a case and hold hp responsible. post on your blogs and link to this entry, this way google search will pick this issue up and bubble it to the top.
http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1245147
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1188907
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1104931
http://forums.cnet.com/5208-7587_102-0.html?forumID=69&threadID=298008&messageID=2792618 |
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Matt Lanteigne
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Aug 18, 2008 11:30:00 GMT
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Warning, Get it fixed soon and fast. I had same issues, but just let it slide because i didnt use the wifi very much, but now the hwole computer is dead, and I have read elsewhere that that is the progression, from dead wifi to dead computer. I have a tx1120us which is just past warranty, but cant get it fixed vbecause its not a dv6000, although loads of people have the same issues with tx series. |
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Patricia L. McMullen
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Aug 18, 2008 18:50:26 GMT
N/A: Question Author
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Hi, Sorry to take so long to continue on with this thread, I couldn't remember my login info ;-)
Anyway, in mid-April I contacted HP about the wireless problem that popped up in Dec, held off doing anything about it because I had work to do. Since the warranty was up at end of April I had to move on it.
I explained to the support person all the stuff I had done (I had followed many of the suggestions in thre forum). She had me do a restore and finally (after a couple of conversasions because of time constraints it took a couple of days) they conceded that it had to be sent in.
I must admit that the service was very good, total turn around including shipping was less than 7 days. Not only did they replace the motherboard but thealso replaced the screen and lid. I didn't have problems with the screen but if they felt compeled to changing it I wasn't going to complain.
Now, this still does not solve the problem of the wireless systems dying. Becaue of the likelyhood of this problem reoccuring I felt I had no choice but to buy an extended warranty for another year. The computer is working fine now but I have lost confidence in it. Everytime I drop a wireless signal I nevously check to see if the wireless light is blue or amber. Although I like the form factor (12.1 screen) I am consisdering selling the laptop and getting something other than HP.
Patricia
Montreal |
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MMAson
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Aug 21, 2008 21:27:47 GMT
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its very FRUSTRATING that HP sold us lemons that they are not even acknowledging...!!RECALL !!!!RECALL!!!!! |
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Ching Ming
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Aug 27, 2008 18:59:07 GMT
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I am also experiencing the same problem. Broadcom card suddenly missing intermittently. At this point I am 100% sure that this is a hardware issue, but I can't pin point which hardware. Does anyone know if the problem comes from the mother board of the wifi card? |
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Gwendolyn Parker
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Sep 2, 2008 01:23:06 GMT
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The warranty ran out on my TX1000z 2 months ago and HP has not been willing to help me yet. The computer is not responding, display doesn't come up; when I start up computer my hard drive light blinks for about 5 seconds and nothing else. HP recalled other models with the same issues but are saying this model is not affected. Hopefully they will recall soon, but I wont hold my breath. This is my first HP purchase and the last for me as well. I have owned many laptops and this is the most expensive one I have purchased, and the only one that has given me problems. |
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Andy Lai
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Sep 4, 2008 02:59:46 GMT
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I had bought my laptop tx1120us for more then a year... when i got back to Malaysia for a holiday my WiFi went dead... i sent to HP Malaysia and they reluctanty did something to it and it was well again until 5 months now... ITS DEAD again... its not seen in hardware profiles... and i really need WiFi... i saw on Ebay is on sale a broadcom bcm94311mcg wifi card... and i really thinking of getting it... I hope HP Do something about it !! |
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powerkid
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Sep 4, 2008 11:13:06 GMT
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Hey Peeps,
I bought my Tx1000 from my friend in HK for a bargain and last weekend the wireless card disappeared.
I spent two weeks trying every trick I could find from all the forums.
This ranged from - trying a system restore, to updating Nivia Graphics card, Flashing BIOS, to entering command prompts to update Wireless SSID recognition.
Two things worked - One slightly the other permanently
The first thing that worked was removing all power and holiding off button for 2 mins - on restarting - the system said new hard ware found installing broadcom drivers. This worked.. and then it disappeared after hibernation.
The second thing was to do a system check and install the broadcom drivers - on doing so - I was given the message - drivers in stalled and wireless card switched on. I have not had any trouble since.
Links attached - NOTE - when installing drivers. The run button only extracts data to the C drive. You have to note the path and run set up from the extracted file.
Hope it works for you guys and girls
ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37746.exe
http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm |
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JDAB
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Sep 11, 2008 12:04:17 GMT
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Hello All,
I'm have the TX1320US model notebook and have encountered the very same wireless issues. The 1st time I discovered the issue I took the same steps that everyone else has tried but still encountered the same problems. I finally called HP and sent in the laptop for repair. After about 1 week I received the laptop back with a repair sheet saying the system board had been replaced. I checked the laptop and discovered the problem still existed. I called HP back and was told they had reason to believe that the technician who worked on my laptop did not repair it at all and that I would have to send the laptop back to be looked at again. Off course I was very upset by this as I wasted 1 week for nothing.
So I sent the laptop back a 2nd time and was done another week. I got the laptop back yesterday and discovered this time that the system board was not replaced but that the Wireless PCA was replaced. So far it appears to be working ok. While looking over the laptop the black case that covers the hard drive area just fell off. I looked and found that the screws appeared to be stripped and the technician just put the cover on without replacing the screws. I called HP again and was told the same story that my laptop had to be sent in again for a 3rd time. This time I told HP that I can't continue to be down while they replace screws that should have been done while the tecnician was repairing the laptop. At this point I lost all respect for HP quality and in the future will look to another PC maker. The level of product and service was well below satisfactory. |
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Zeromus-X
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Sep 24, 2008 15:30:35 GMT
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Just to add a bit to this --
I have a tx1000 that's about eight months old. Every once in a while, during heavy bandwidth usage (streaming audio/video on sites such as Pandora and YouTube, or just downloading of large files such as Vista SP1 or XP SP3), the wireless card will disconnect and not find any new networks until the system is rebooted. The light on the front stays blue, but the Vista icon shows a red 'x', and no wireless networks are found. After a reboot, it finds them all again. I contacted HP and they said they'd send a new wireless card, which I'm going to try next.
I also have another tx1000 that a customer brought in recently for a similar problem, except it happened two or three times and then the light turned orange on the front of the system and it's not found in Device Manager anymore. HP send him a new wireless card and I just installed it, but same thing -- can't get the orange light to turn blue, not found in Device Manager anywhere, etc. Everything else with the system runs great. We've tried a reformat/reinstall with no luck, too (well, on a new hard drive, but still). We even tried an XP install on a new drive with no luck.
There are soooo many reports of wireless problems with these laptops that I can't believe HP hasn't made any announcements or recalls pertaining to them. |
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Alladin
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Sep 24, 2008 15:50:46 GMT
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Hi Zeromus,
I had the same issue. Eventually, your wireless card will start to disappear and will not work. Get it replaced before you wait for it to totally not function
Unfortunately for me, i had this issue, but it wasn't a big deal for me to reboot. Sadly, a month and a half after this started, the WIFI disappeared. I called in and did all the suggestive stuff and nothing helped. They were about to ask me to send it in to be replaced for free, till they found out that my warranty is 3 weeks expired. I should have taken care of this before I let the wifi totally fail. This is to help you other guys out there, take care of it now!! |
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Patricia L. McMullen
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Sep 24, 2008 15:55:33 GMT
N/A: Question Author
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From my own experience, and it seems from others, the only "solution" is a motherboard replacement. Obviously. it's not a solution, just a stop gap measure as the problem is sure to return. |
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Alladin
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Sep 24, 2008 16:16:09 GMT
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Actually, you might prevent this problem (not exactly sure though) by reducing the performance you want from the nvidia when plugged in and going for more power saving for that. But that's if you get a replacement motherboard. |
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NoFree Bits
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Sep 24, 2008 19:09:47 GMT
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Barry Spangles
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Sep 27, 2008 11:02:18 GMT
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I now have the same problem. Wireless card disappeared completely. First it came back for a day and now there's nothing I can do to get it to show up.
I guess I have to send it in, nothing is working to fix it. I tried everything.
Safe mode. Removing battery. Removing the Wifi card. Reinstall drivers.
Nothing works. There's no software solution for the problem :( |
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wanwalker
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Sep 27, 2008 17:44:16 GMT
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I have the same problem since July 25, 2008. My model is tx1120us. I bought it Feb, 2007. I have tried to upgrade the drivers and recovery the windows vista system. None of them could make it work again. I thought it's the miniPCI card broken. I bought a replacement 407159-001. It's still not working. HP has to do something about this problem. |
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Andy Lai
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Sep 27, 2008 19:42:49 GMT
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Try this... but it may work sometimes, is broke or bust...
press f8 when you see the HP Logo when the comes up, use the startup repair... it will take 15 mins... then it'll restart the system... try to switch the wifi button on and off several times and if you are LUCKY... it will change to blue and your wifi will be accessible...
P/S - I had not turn off my laptop for more the a month just to make sure i have my WiFi on for work... Bummer... HP Please O Please DO SOMETHING !!~!! |
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Barry Spangles
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Sep 27, 2008 19:47:29 GMT
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I forgot to mention that I have a tx1320us.
As of now, still no response from the wireless card. This is just terrible. |
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Linbed C
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Sep 29, 2008 03:33:32 GMT
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I have the exact same problem. Have a TX1000z...Wireless card disappeared....They sent me a new wireles card, problem wasn't fixed...Now having to send my entire computer in....Very annoying...Luckily this dud is still under warranty. What pissed me off more was them stating your model is not supposed to be affected by the problem..Guess no one from HP reads this board.....This also will be my last HP...Just purchased a Thinkpad to avoid all these reliability issues... |
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NaViN
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Sep 29, 2008 06:23:24 GMT
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I have Tx1003au model,with same problem but HP changed its MOTHERBOARD and now a new problem arised My new motherboard was not tattoed by HP so I am not able to restore factory settings [restore whole notebook software like vista,quick play etc. for which I paid] and they told me there is no Solution for this, & for those mistake I am suffering..... |
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Chinthan Shetty
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Sep 29, 2008 15:10:21 GMT
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I have a TX1000au just saved myself!!!
Wireless Hardware was not detected afer i unpluged from power , shifted to another rome for few minutes & then plugged back the power. Boomm... the wireless hardware vanished..i just reached the HP service center in time, there was only 8 days left for the 1 year warranty to end.
they informed me that the system board has to be replaced & it is due to arrive in a day or two...Now the worry is wether to extend the warranty by paying Rs.6,000/- for another two years or take a risk with this known problem...
HP need to act on this faulty product before ppl go away to other reliable brands... |
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Brian Leany
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Sep 29, 2008 23:22:22 GMT
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I have a tx1000 and my wireless died 2 weeks ago after I used the HP-health check to update it. Since then I tried every trick I could find in every post I have seen. I had about another 12 hours of use after I opened the wireless slot and cleaned it out, removed the battery and rebooted. After it hibernated, I lost it again. I contacted customer support and they walked me through the driver reinstall which, of course never worked. They followed up to ask me how it worked, and when I told them it did not, they never replied. I am really disappointed, because up until now, I have been raving to everyone about this computer. That is rare for me because I usually want to replace every computer I have after about 3 months. |
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Phme
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Sep 30, 2008 09:32:10 GMT
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Just to add some weight to the thread: I have the same problem with a tx1115nr.
For a while, I could get back my wifi adapter by disabling/enabling the ethernet connection a few times, but now it seems totally out.
No luck so far with the support: that's EUR 400 for any repair... |
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Devon1288
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Oct 3, 2008 07:39:28 GMT
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I have had the same problem, My tx1000 was bought at the end of May 2007 as of October 2, 2008 the wireless no longer works. I have tried every option available or advice given out from this forum and other forums and have concluded that the only thing possible for me to do is replace the main board. But of course my laptop is no longer under warranty so I am going to try and push for the recall ASAP because this problem is very frustrating considering the laptop cost me $1300 USA. I do not have the money to pay for repairs because of the low salary I receive and bills including that I am paying for college. as many of you can see i NEED my laptop working or i WILL not be able to complete certain courses of my study without the internet connection working.
-Devon W. |
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Teun Boschloo
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Oct 7, 2008 10:56:50 GMT
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Wireless lan failure - now system will not boot. For the record: I own a tx1020ea since March 30, 2007. Three weeks back, wireless disappeared. I tried several options: software, driver and bios updates, hardware reset etc. Nothing worked, so I bought me a D-Lan Express/34 card as as replacement. Now HP Customer Support advised me to do a complete new install of Vista. That I tried, but then the system would not come up. Lights and fan are on, hard drive spins, then nothing. Just one out of ten times, the HP logo will appear and Vista starts up.
My notebook is about 1,5 years old, so the warranty period has ended. I hesistate to pay about half of the new price just to have it repaired. I understand that more people have comparable problems. Does HP recognize these as a production failure? |
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S.L. Glass
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Oct 12, 2008 07:37:01 GMT
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I too had the same problem. It started out that the Wifi card stopped working then I started having problems with the video card; now it will not boot up. I have contacted HP on several occasions, they just tell me my warranty is expired and to pay to have it repaired. I have to admit I am very upset that HP will not admit that this is a defective product and recall it. I really need a laptop but I am not sure if I should pay to have this repaired or just buy a new laptop. I have found several posts from people with the same issue. i wonder if someone from HP even reads these posts. |
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Harley Hui
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Oct 12, 2008 07:51:03 GMT
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I have also been experiencing the same problem. The tablet has been working without problems for the past 1.5 years but now I suddenly found out that the wireless adapter has disappeared and is not detected in device manager. My device manager only shows the ff network cards: Bluetooth and NVidia nForce network. When the HP Wireless Assistant shows up, it only shows that the Bluetooth is on. I have tried several workarounds suggested on forums here in HP dealing with similar problem but to no avail. By the way, I'm using tx1009au. |
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S.L. Glass
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Oct 12, 2008 13:59:45 GMT
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Adding to my earlier post my laptop is a TX 1115NR I purchased in May 2007. |
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Esteban Oyarzo
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Oct 16, 2008 22:50:59 GMT
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Any news from HP?
I'm experiencing the same problem with a tx1230la in Santiago, Chile... "HP online support" fails to find the problem. After reading your stories I doubt it will work ok after taking it to tech. service.
I believe I'm a week or so passed the 1 year guaranty. |
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Wayne Sallee
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Oct 17, 2008 16:11:16 GMT
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And the problem is that when the motherboard is replaced, it too will be bad within a few months.
Wayne Sallee
Wayne@WayneSallee.com |
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DParis
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Oct 18, 2008 20:36:30 GMT
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I purchased my tx1000 a little under a year ago. About two monthes in the internet card started intermitently dropping out. Restarting the computer made the wireless card reconizable again. I didn't contact hp earlier because I assumed, like any computer literate person, that it was just an early windows/wifi driver issue that would be fixed in an update.
The problem slowly got worse. Now my wifi card goes invisible almost every thirty minutes of use. I have updated every driver. Wiped the hard drive and reinstalled windows.The problem continues. This is an obvious case of faulty hardware and I have yet to understand why with this many reports hp hasn't aknowledged the problem. |
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Kasuhico
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Oct 19, 2008 13:29:50 GMT
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I would like to register my claim also for this WiFi problem! I have a TX1210au and it started with a problem on remote control not working well for the WindowsMedia button, and now my WiFi card disappeared.
I contact HP, but as usual, no support.
After searching on web, I discovered that this problem is because of high temperature that the BGA chip works, and the bad design of HP to remove the heat on this PC. All AMD processors on TX1000 series will have this kind of issue and HP has just released a BIOS update to keep the fun running 60% of the time to give them more time until fails happen, avoiding warranty to them.
The only solution to this is to change the motherboard or a rework (known as reballing), this rework removes the BGA chip and weld it again in the MB, reestablishing the contacts.
Let's everybody know about this problem!!! |
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imwkj
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Oct 22, 2008 00:29:05 GMT
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I too have a tx1000 just a little over a year old. The problem started out with my wireless device disappering and on sunday my laptop wont turn on at all. When I try to turn the power on th elight would turn on for 2 seconds and turns back off. I have read another thread
http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1224634828653+28353475&threadId=1245319
when I tried googling my problem and I was extremely surprised to see that this seem to be a common problem wiht this model. I called customer support and I made mention the fact that this seem to be a common problem with this model. the lady (customer/tech support) recognizes the symptoms and she did acknowledge the fact that this is a familiar problem but according to her "unfortunately HP does not recognize it as a big enough problem". I guess just too bad to so many of us that invested $1000 on a laptop that's useful only for 1 year. Once the warranty rans out it's a useless piece of junk. I am really dissapointed with HP. I guess on a positive side. I was going to buy my husband the same one but so much for buying or recommending more hp laptops/pc. |
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Yi Lin
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Oct 24, 2008 02:02:35 GMT
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I am in for the HP WIRELESS CARD DISAPPEARING SYNDROME (WCDS) too!
It was totally fine last night and all of sudden the wireless card was no where to be found. Reinstall, restore, remove battery just wouldn't bring it back.
I am so surprised to see so many people have the same problem these days !! |
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sguerra923
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Oct 24, 2008 19:56:30 GMT
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Has anyone returned there laptop 3 times or more and HP offered them a replacement laptop yet? Because I sent my out last week (TX1000) waiting for it to come back however reading some of you post.. people are having the same problem when they got there laptops back... just curious if HP actually replaces the laptop with something new/referb... Thanks.. |
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JSU
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Oct 24, 2008 23:35:21 GMT
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I own a Pavilion tx1000 and my wireless went from blue to red exactly 3 days after my warranty expired. How convenient for HP. Without internet access I was stuck using tech support via phone. But, of course, before I could speak with someone I had to pay $49. Tech support acted like I was the first person with this problem and said the only way to fix this was to completely wipe my computer and restore it back to its original form. Stupid me believed them and spent the past 48 hours backing up and restoring my computerâwhen I called tech support w/ a question about the process the guy told me that I only paid to ask questions about my wireless problem and I could not ask questions that were not directly related to the wireless issue. I called back hoping for a nicer tech support person but got a sales to purchase other HP items, and when I called back again to speak with a different person I got another sales . Fourth callâ¦I was told I need a new wireless card and I could buy one through HP or go to Best Buy. I went to Best Buy today and the guy at Geek Squad said that the part I was told to buy is only manufactured and sold by HPâI donât understand why HP tech support sent me to Best Buy! My latest call-- demanding a refund for the $49 for wasting my time and money. I bought a Linksys USB wireless adapter so I can at least access the internet nowâ¦how do I figure out what is wrong with my wireless??? |
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rmohal
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Oct 29, 2008 14:51:20 GMT
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My laptop has suddenly stopped booting now. I was about to send it to fix wifi issue and now this has happened. When I slide the power button, all the lights turn on and but display remains blank. I hear a small moving part sound and then it become quite. thatz all. Any idea what might be causing it? |
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S.L. Glass
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Oct 30, 2008 19:41:16 GMT
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My latest attempt to get HP to fix the problem:
teven Glass : video card dead
[An agent will be with you shortly.]
[You are now chatting with Darryl .]
Darryl : Hello Steven.
Darryl : Welcome to HP Total Care for Notebooks.
Darryl : Could you please elaborate more on the exact issue?
Steven Glass : please don't patronize me by saying you not aware of the problem
Steven Glass : I have a tx1115nr with a nvidia gpu, it has died. First the wire card went, computer did not see it, then the video card went in and out. Now it will not boot. I know that hp is repiring the DV series, what about mine?
Darryl : May I know whether the lights will come on when you turn on the Notebook ?
Steven Glass : when I turn on the laptop, the hd light comes on for about 2 seconds, the fan comes on then nothing no hd light just power light
Darryl : Thank you for the information.
Darryl : May I know since how long you are experiencing this problem in the Notebook ?
Steven Glass : it's been going on sine july, but only recently it would not boot at all
Darryl : May I know whether you have performed any troubleshooting steps to isolate the issue?
Steven Glass : yes, on several occaisons
Darryl : Okay, Please provide me the Serial and Product Number of your Notebook. You can find them both printed on a white sticker pasted at the Bottom of the Notebook indicated by S/N and P/N .
Steven Glass : ok, gimme a second
Darryl : Sure, please take your time.
Steven Glass : cnf7195ff3
Steven Glass : I know it's out of warranty, but this is a defect that's well documented on the web and in hp forums
Darryl : Steven, there is no any factory defect with your Notebook model.
Steven Glass : you know it is, check your forums. it's even mretioned on nvidia's website
Steven Glass : if you can't agree to it get me a supervisor
Darryl : From our database I see the product number of your Notebook is : RV309UA and the Notebook is out of warranty.
Darryl : Let me tell you..
Steven Glass : if you cannot approve the repair get me a supervisor
Darryl : Steven, I have checked for the information there is no any service enhancement option for your Notebook model. As the Notebook is out of warranty and also as the issue is with hardware malfunction where your Notebook needs to be diagnosed and repaired to resolve the issue, I will only be able to arrange a paid mail-in repair service for the Notebook to resolve the issue. The repair will cost you : $398.00 which includes:
Darryl : Free pickup and delivery of the Notebook >> parts replacement >> service charges >> and 90days warranty on the repair for the same issue.
Steven Glass : no, I asked for a supervisor. It's not right that a company a large as hp will not own up to a defective product and repiar it. There is already on lawsuit maybe I need to file a new one. I refuse to pay my money to repair a product that defective to begin with
Darryl : Steven, let me explain you clearly once again. The warranty service enahancement program available for the defective Notebooks are listed in the below link along with the Notebook model series and product numbers. Please check the below link once:
Darryl : http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&docname=c01300427#c01300427_dv61
Darryl : Please do not click on the link directly in the chat window. Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Steven Glass : I have seen it, but this series has the same problem and you know it
Darryl : There is no any issues with your Notebook model.
Steven Glass : wrong search the internet and your forums http://forums.itrc.hp.com/service/forums/questionanswer.do?threadId=1188907
Steven Glass : I think it's completely unethical for HP to ignore the complaints of large numbers of customer's. I was really a loyal customer until now. I have 2 hp desktops, a printer and a laptop. After this I am going to sell them all and buy from another more reliable company
Darryl : Please stay for 2-3 minutes
Darryl : I really apologize for the inconvenience caused to you in this regard, however please stay for few minutes Let me see what best I can do for you in this regard.
Steven Glass : ok, thx
Darryl : As per your request, I am checking with my supervisor for the options available in this regard.
Darryl : Please stay for 2-3 minutes.
Steven Glass : ok
Darryl : Thank you.
Ray : Hello Steven.
Steven Glass : hello
Ray : This is Ray. Supervisor of Darryl.
Steven Glass : I was expalining to darryl my problem with my laptop and of the research that I have done on ths problem and it's disheartening to know that hp won't repair hp's problem
Ray : I realize how annoying the situation is, and I certainly we will help you to resolve the issue.
Steven Glass : I just think that hp should fix the tx series as well as the dv series
Ray : Steven, as I have gone through the chat session I found that darryl explained about the Limited Warranty Service Enhancement Program which is under taken by HP.
Ray : As we did not get any sort of update on this tx series Notebook model we can not assure you that it can be repaired for free of cost or under this process.
Ray : However, I will escalate the issue to the concern department which will take care of the issue and who will directly contact you regarding the issue.
Steven Glass : I know, but I know that your department is well aware of the problems with the nvidia gpu's and there are other series manufactured with the same chip and that the problems are exactly the same. It's just ashame that you people won't fix the problem
Ray : If you are interested for the escalation process. Our representative will take the necessary information from your end and will initiate a case regarding the issue which you are facing with your Notebook and you will soon recieve a call from our escalation team.
Steven Glass : ok, let's do it
Darryl : Steven, please provide me the following information.
Darryl : Please provide the following shipping information:
* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State/Province:
* Zip/Postal Code:
* Country:
* Phone Number (including area code):
Steven Glass : Steven L. Glass
Ray : All right. I will transfer the chat to my agent darryl. He will collect the necessary information and if there is any sort of update on this you will recieve a call from our escalation team.
Steven Glass : Latop: Hp Pavillion TX1115NR purchased from Best Buy Fairfield, ca in may 2007
Steven Glass : Problem: as stated above
Darryl : Thank you for the information.
Steven Glass : thank you
Darryl : S/n : CNF7195FF3 P/N: RV309UA
Steven Glass : ok
Darryl : Is the above serial and product number correct?
Darryl : Okay.
Steven Glass : yes
Darryl : Please stay for few minutes while I update the information in the database. |
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anton m
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Oct 30, 2008 20:21:19 GMT
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just an addition to my post earlier, i have gathered more information, and i have been posting updates here:
http://forum.tabletpcreview.com/showthread.php?t=19208
(unfortunately i cannot edit posts on hp forums)
currently it seems to be quite a wide-spread problem with new reports coming in every day. |
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Chi Ming Ng
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Oct 30, 2008 23:18:58 GMT
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I had the same problem a few months ago just when the one year warranty is expired. Recently, the machine doesn't even boot at all. I called HP and the phone screener asked me to pay $50 before I can call talk to an technician . I used online chat instead and the technician said I need to send my laptop for diagnostic and repair and the cost would be out of my own pocket. It's totally hardware defective issue and HP is aware of it and avoiding getting it fixed. |
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C Roper
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Oct 31, 2008 21:18:53 GMT
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Same problem with me since this morning 28/10/2008. Mine TX 1220us bought in USA thirteen months ago. Used as a spare laptop in my Lisbon flat probably used 30 hours since new.
Symptoms
1. Turn on computer all lights on ok. Hard drive noise & light on for a couple of seconds.
2. The blank screen!
3. Fan running all else ok
(Checked power supply removed battery etc but no joy!)
Like all the rest of us I was shocked to see the common HP Tx1000 problem on this forum thread & the lack of interest from HP technical support.
Anybody else out there with same problem please join this thread to exert pressure for a solution |
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Barry Spangles
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Oct 31, 2008 23:56:35 GMT
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@Roper
It seems you have a different problem than the one mentioned in this thread. People here are all suffering from a disappearing wireless card. |
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Wayne Sallee
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Nov 1, 2008 03:01:47 GMT
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@ Barry Spangles
One does not have to have disappearing wireless to be suffering from the same problem.
The problem is caused by a bad Nvidia graphics card that is built into the motherboards.
This is a wide spread problem that affects both laptops, and desktop computers, and affects many brands of computers.
And HP is being dishonest about it.
Wayne Sallee
Wayne@WayneSallee.com |
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JohnFrench
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Nov 2, 2008 03:12:11 GMT
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Google <HP Limited Warranty Service Enhancement> for a list of symptoms and laptops affected -- my fury is that altho my model number (dv9000) is covered, only certain pruduct numbers under dv9000 are included, and mine is not one of them! The problem is the motherboard, and the symptoms include loss of bootup, VERY slow bootup, WiFi stops working, etc. If we join together we can stop their refusal to fix their machines. I spent hours with their call center and all they kept saying (politely, of course) is that my product number is not covered. The repair with shipping is well over $500 and it is because of their motherboards! |
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ben101
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Nov 4, 2008 16:51:59 GMT
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I've got the exact same problems.
I suggest everybody email HP's CEO |
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keyvan
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Nov 4, 2008 20:44:32 GMT
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i do have the same problom ,my wirelles went of 2 days ago , and came across this.my warranty has just been finish last 40 days ago . i have no idea what should i do . and the sad part is, i paid 2000 euro for this stupid laptop.
and is funny i recommanded to friend at the start the hp is the best and spicaily this one which has meny functions. |
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Linbed C
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Nov 5, 2008 01:46:34 GMT
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Ok update guys...They received my computer October 27 and emailed me this:
Receipt Date of Defective Product: 10/27/2008
Expected Delivery Date: 11/04/2008
Today I see this:
Expected Delivery Date: 11/18/2008
What the heck? The customer service person said it would take less then one week to get it back to me....I have a feeling they will send it back to me still broken since my warranty expires on the 20th and then say I'm out of warranty...Never will buy an HP ever again!! |
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sguerra923
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Nov 7, 2008 03:58:37 GMT
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Okay got my laptop (tx1000) back from HP repair.. they replaced the motherboard... so how long do I have until WIFI goes out again? lol... Oh hey Realtor if a laptop comes with a WIFI card install already its NOT a fix when you have to spend extra money to buy another wifi adapter to make it work! |
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Barry Spangles
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Nov 7, 2008 04:19:01 GMT
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If the problem is indeed caused by excessive heat, you might one to look into a way to cool down the laptop. Might help the longevity issues for a while. HP needs to respond to this thread. |
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Wayne Sallee
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Nov 8, 2008 17:08:32 GMT
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@ Barry Spangles
It was first thought that the problem was caused by exessive heat, but the problem is actualy caused by the Nvidia graphics chip being improperly installed. This is causing the solder connections to crack from the repeted warming up, and cooling down.
It's not that it can't take the heat, but it's that when metal gets hot it expands, and as it cools down, it contracts. Because the Nvidia chip was improperly installed, it can't take the stress of warming up and cooling down, and eventually the solder connections start to crack.
I got a black marker and blacked out the HP name on the cover of my laptop. I don't want anyone to see my HP laptop, and make the bad decision to buy one too.
This post has not yet been censored by HP.
Wayne Sallee
Wayne@WayneSallee.com |
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Barry Spangles
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Nov 8, 2008 17:42:25 GMT
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I put the apple stickers I got with my iPhone on it, but I don't think I'm fooling anyone. |
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S.L. Glass
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Nov 12, 2008 05:30:46 GMT
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I recently escalated with HP and I eventually got a case manager who quickly dismissed my concerns citing that HP is not aware of any problems with the TX series. She added that in order to repair the laptop I would have to pay. I am really upset and disappointed that a company of this size would, simply ignore loyal customers.
Now, I am faced with either buying a new motherboard or just replacing the whole (Da..) thing. As with most of us, the economy is hitting me hard and I thought that I had purchased a decent machine that had the promise of a decent forthright company behind it; it's ashame. So, I guess I will gather my money and make a decision soon, I have been advised that I should just chuck it and buy another brand. |
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BHD2786
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Nov 12, 2008 14:48:36 GMT
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My tx1219us internal wireless adapter vanished a week ago...
Was told by HP that there was no issue and that i need to pay for support
I purchased my laptop 14 months ago
I have done everything i have found as far a drivers...restore..everything!!!
my wife has a dv2000 i installed my wireless adapter out of my laptop into hers and it worked fine...
its like the adapter has no power..
Hp needs to fix this issue like they did the dv6000!!!!! |
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keyvan
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Nov 12, 2008 19:45:52 GMT
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guy's i we should to some thing . i can effored another laptop . i just payed the last payment of the laptop which i financed . |
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Kyle Madgett
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Nov 13, 2008 16:05:10 GMT
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This is absolutely ridiculous. This laptop is the WORST I've ever seen in my life. Problems: CD drive randomly pops open whenever it wants too, especially when CD is in, how convenient is that? Audio headphone jack no longer works, and YES WIRELESS has been GONE for 6 MONTHS. I'm in school, I don't have time to send this POS crap in to get fixed every two weeks because this problem keeps coming up. HP, LISTEN, you will NOT, ever, EVER receive another PENNY from me, EVER again. I'm now going to tape myself throwing this god forsaken thing off the top of my roof and send the video straight to apple...and the remains of this ^%#! straight to YOUR doorstep. GOOD DAY. |
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BHD2786
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Nov 13, 2008 18:31:39 GMT
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Wayne Sallee
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Nov 14, 2008 21:38:14 GMT
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Well the self-activation of the quick-launch buttons have fazed out.
And is seems that the scroll problem with the mouse is now fazing out.
But the self activation of the CD is still very much a problem. It's still a real annoyance, self activating, and ejecting.
Everyone needs to call the main office, and ask to speak with Mark Hurd.
I've gotten so fed up with how HP is cheating so many people.
I got a black marker and blacked out the HP name on the cover of my laptop. I don't want
anyone to see my HP laptop, and make the bad decision to buy one too.
Wayne Sallee
Wayne@WayneSallee.com |
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Greg Epps
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Nov 16, 2008 01:13:13 GMT
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Having the same problem here too. My HP TX1000 is no longer able to access my wireless network. The wireless indicator stays amber and the hardware is not listed in the device manager. The first time this happened, I suspected a microsoft update that had just downloaded, but since 15 had just automatically hit the system, I had no idea which one. I uninstalled a few of the ones that had just been installed, rebooted, and the system wouldn't boot anymore. I got the ntoskrnl error.
Recovery manager was useless, so I wiped it out and reloaded vista, which wasn't easy since HP doesn't ship the software with the computer. After reloading, the wireless worked again, but a couple days later stopped working again. Another person who had posted in this thread said it worked in safe mode, so I tried that, but it didn't work for me. While in safe mode I noticed in the msconfig tool that the startup selection was set to selective. I changed it to normal startup-load all devices and drivers- and the wireless card started working, but again only briefly. Later that evening it quit working.
I've now reformatted the drive and am reloading Vista (would load XP but there are no drivers for the video card) and will turn off automatic download of microsoft updates and see what happens.
I had high expectations for this computer, but instead I'm using my trusty old Averatec that I drug all over Iraq with me 2 1/2 years ago and its still working. No more HPs for me either. |
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Greg Epps
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Nov 16, 2008 02:50:48 GMT
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So far, reloading vista seems to have worked. The wireless is working again. We'll see for how long. Automatic updates are disabled. If it keeps working for a week, I'll enable the updates and see if it stops after downloading and installing the updates. If that happens, it rules out the hardware; based on what everyone else has written though, I expect it to fail soon, probably after being shutdown or in hybernation long enough for the connections to cool.
We'll see. |
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imwkj
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Nov 16, 2008 06:01:58 GMT
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I am almost sure that HP is very much aware of this problem. It is almost hard to believe that they have not been made aware of this TX series defect. I think that they are just conveniently brushing off the problem in the hopes that it will eventually go away.
I had an interesting conversation with the case manager which was repeatedly posted here 1-877-917-4380. she claims that she is the one in charge of this specific problem but yet claims that she knows nothing of this issue. It would be really great if everyone can call her. She also claims that HP values our concerns and once there are more than half a dozen complain regarding the same issue HP normally would take the steps in recognizing the problem. I mentioned to her to check out these forums and that not only we are exceedingly more than half a dozen with identical issues that should be acknowledged. She also cross examined/interrogated me and my relationship wth my TX1000 and what went wrong and once in awhile reiterated that my case (problem) had no bearing on everyone's posting in this forum because each individual case differs. After the cross examination she figured that the caused of my laptop's death was the fact that I had used an external wireless device (I had to buy one in order to connect to the internet) she claims that because of this and I, knowingly used a device that was not authorized by HP it had eventually caused my laptop to fail due to a conflict.
Immediately, after I hung up with her I called tech support (without giving details of my own personal information) I mentioned that I've been having a problem with my TX1000's wireless device dissapearing for several weeks now and would it be fine if I use an external wireless device in order to connect to the internet. the tech support guy did not ask in details nor volunteered any other help but just said it was perfectly fine. I then ask him if he wanted to walk me through fixing my wireless network device that kept dissapering and he stated that it would be much more convenient to use my external wirless device since I already have one handy. I then asked him if HP recommends a specific brand or type he said not really and any usb external wireless device will do.
Nevertheless, this sums up my eventful conversation with our supposedly case manager and her efforts in trying to dodge this serious TX problem. |
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Raul Rojas
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Nov 20, 2008 10:03:59 GMT
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HPFIXWIRELESSFREE
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Nov 21, 2008 10:38:49 GMT
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http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277
The Link above explains the recall. The Computer Models and the issues for this recall. Wireless Card Malfunction is Number 1 on the list.
Dealing with tech support.
Hp Tech support is driving to minimize any chance of them having to pay for new parts. In saying this.
If your Wireless Card Is not in Device Manager and You have an Amber Light When the Wireless Switch is in the ON positions. This is a Malfunction With the motherboard and not the Wireless Card.
Fixes that will not fix this issue.
- Trouble Shooting with hp - They like to belame alot of this issue on:
- Microsoft.
- Corupt Drivers.
- Out of date firmware.
If Hp Tells you this, Let them know Your Wireless Card no longer shows in device manger (Make sure it doesnt show in device manger to be fair.)
Also STRESS That you have an amber light that is in the wireless switch on posistion.
Then referance this recall and let them know , Hp Has admitted to this issue and your laptop needs serviced.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277
Again. Stess to tech support your issue.
There series of steps are things like:
Re - Installing The driver
Updating Firmware. |
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Orestes R.
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Nov 25, 2008 00:00:21 GMT
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Another sad (used to be) Hp loyal consumer.
TX1217cl wifi dead!
I have tried everything, now Iâm just waiting for the inevitable. |
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Edw Scheel
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Nov 25, 2008 00:11:45 GMT
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I have hit the same problem with my wife's TX1000 PC, but the support experience was fine.
When I used the Chat process and described the problem (including the important facts that the wifi card did not appear under Device Manager, and that I had downloaded the most recent drivers and re-installed to no avail), I was quickly told that it would require a HW repair, and that HP would send a package out to have me ship it in for them to work on it.
So I will have to wait to see what happens when it is returned, but so far I'm happy with the quality of support for my PC, which is under warranty. (If yours is not under warranty, then the "buy an external wireless adapter" approach several have mentioned in this thread seems like the way to go!) |
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MAP
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Nov 27, 2008 10:13:13 GMT
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I've had wireless issues as well with the TX1000. When I emailed HP they asked me to remove the wireless card once the machine was off and reinstall it. Once you restart the machine Vista recognizes the device and installs the driver. I was recommended to install a new driver from HP's web site. Nothing happens when I tried to update the driver. Then the wireless stopped working again. I went through the same steps without success. I had pretty much given up and bought a wireless dongle (which I don't like) and all of a sudden the internal wireless started working again. Short lived it died. Long story short I pulled the card out again but when the machine was on. Shut the machine down and reinstalled the card. Vista recognized the card but this time I went to the device manager and updated the driver there. The driver installed is from 10/22/2008. I haven't shut my machine off since the update of the driver. If it dies again I'll come back and let you know. I read this long forum and everyone declared their problem, but too few displayed solutions. Hopefully this works for me as well as others. |
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Barry Spangles
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Nov 27, 2008 15:14:46 GMT
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A solution has already been posted. You need to have your faulty motherboard replaced. |
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MAP
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Nov 28, 2008 06:31:50 GMT
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No...The above method is working fine for me and I don't need the motherboard replaced for my machine at this time. Sorry you need(ed) a new motherboard. |
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MAP
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Nov 28, 2008 23:14:30 GMT
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The notebook runs hot so I bought a $10 cooler long ago. The motherboard issue has to do with heat from all the reading I've done.
Anyway I was trying to be helpful, but it seems like this forum is for those who'd rather complain about their issues. Good luck! |
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imwkj
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Nov 28, 2008 23:37:21 GMT
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Hi MAP!
Can you tell me exactly how you removed the wireless card? I wish I would hav eknown this procedure before my TX1000 went totally dead on me. But just out of curiosity I am wondering how to go about doing this. Maybe I can revive my laptop.
Thank You. |
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Jay N Mehta
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Nov 29, 2008 19:07:28 GMT
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I have a HP TX1320Us which is a one of the most expensive laptop out there. I had got it Dec 2006 for 1300$.
I got the laptop and excitedly opened it and i see the wireless isnt working and the harddrive is making crazy noise and the laptop is over heating.
So i call HP and very generously they repair my laptop and send it back to me.
Guess what in 6 months i get the same issue again and now i am pissed and i call HP they agree to help me and they send me a box i send them a laptop and its been repaired. They promised me i will get my laptop in 9 to 12 business days its 14 business days and i didnt get the laptop i got pissed and they compensated by offering me a 4 year warranty. The laptop comes back the next day and i check eveything is working fine.
Than in 4 months the laptop starts acting funny over heating, wireless problem. I have to restart my computer again and again to start the wireless, one time its working and suddenly it stops and i have to restart than. First i had to restart the computer once in a 2 days than the time span got shorted 1 days and than every 3 hours and than it just stopped. Mean while i called HP everyday to talk to some one who can help but all of them wanted me to do trouble shooting and than they tell me to restart the comp and it starts working again. But than in 2 hrs again the same issue. So once i got really pissed and told a phillipono guy to send me a box to repair. He sends me the box i send it to repair i get it back in 5 days and open the box see everything working for forst 5 hrs than same problem again. My case was escalated to the case manager and she (April Naylor) helped me understand everything and took care of my issue. I liked the way she handled my call. She issued me a replacement and that made me releived that i dont have to deal with any more issues of this laptop any more. So now i am still waiting on April Naylor case manager to provide me with a Order number or a tracking number and my laptop is almost going to die i can feel it. I called her a couple of times but i am not able to get hold of her its disturbing. I dont have her email address nor can talk to her on the phone as shes to busy!
She says i should get my new laptop by December 5 2008 and i am in such a problem i have no laptop and without laptop i am in deep trouble ad i take virtual classes and work from home too so my complete work is dependent on laptop. I hope they understand it.
Well more than this i also told April to transfer my 4 years warranty to the new laptop and she has agreed + I want to talk to her and let her know i have bough a windows vista ultimate so can i install that on the new laptop which i get. |
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No5
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Dec 1, 2008 00:57:06 GMT
Unassigned
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To HP:
Broadcom 4321AG 802.11a/b/g/draft-n Wi-Fi Adapter is
not working. However, if the computer is turned off for several hours (over
night) it will 'occasionally' connect wireless for several minutes up to an
hour or 2, then it shuts off and will not reconnect even with a restart. The
computer is working hard wired from the router. The wireless
on/off switch has remained on blue, I reset it several times, occasionally
"wireless assistant" will show it is off when it is on even though the
switch is on with a blue light. When it is manually turned on from "wireless assistant"
the connection problem does not resolve. At any given time the network settings, device manager change without being reset. The adapter will show in the device manager, then vanish.
Trouble shooting : I have done everything listed on your HP trouble shooting
page;
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00813382&lc=en&dlc=en&cc=
us&lang=en&rule=5620&product=3439723
Including updating drivers using Windows update as well as the computers
Driver update with no success.
Finally doing a full HP_RECOVERY (D) to original.
With every obvious step taken in between from Network connections. I have since done a BIOS installation per HP Total Care without resolution.
The computer/wireless had functioned perfectly since being
purchased 7/26/07 until a month ago. I do not use this computer for travel,
it has only been used in various rooms in my home and has always received
the wireless signal. I have read several message boards online relating to this
issue, including HP forums.
http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1228073030528+28353475&threadId=1188907
I do have several other wireless computers, all are connecting
wirelessly.
This computer is becoming increasingly glitchy, and is running unusually hot.
⢠History (Any Previous Escalation): Called cable company. Purchased a new router, although this computer worked fine hardwired on both the old and new routers.
⢠Did the unit ever function correctly? For approximately 15 to 16 months (it is hard to tell since I initially thought it was a cable/router issue), which seems to be a little better than average according to the HP forums I have read. Although this computer was only used approximately half of that time. This HP was one of my home personal computers, I did not use it at/for work. It was shut off during the day.
⢠If so when did the problem start? Late October 2008, initially I thought it was a cable company issue, then a router issue. I originally stated mid November of 2008 but in retrospect it had been a few weeks to a month longer.
⢠Did you add or change anything around that time? No, other than 'automatic windows update' which automatically installs approved updates.
⢠Additional information: (EG. Added Software or Hardware, or other pertinent information) Not to the HP laptop. A new home router that was clearly not the problem and an unnecessary cost. |
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googolga
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Dec 8, 2008 15:24:38 GMT
Unassigned
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Like so many of you, I'm having the exact same problem. Have sent the computer in three times for repair (twice the system board was replaced and once the wireless card was replaced) and HP has twice sent me replacement wireless cards so that I could reinstall for myself.
My laptop is now about 10 days out of warranty and the problem has happened again -- wireless is completely gone (no matter what I do), and now I'm even having trouble connecting via ethernet.
I have spoken numerous times with the HP Chat people who are, at best, not helpful at all and, at worst, extremely rude. A case manager was supposed to call last week, but I've heard nothing.
We need to all band together in order to be recognized by HP. There are more than enough of us who are experiencing this problem to be recognized by HP.
Since HP has an 'A' rating with the Better Business Bureau, it appears that they take their BBB reputation seriously. |
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Phme
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Dec 9, 2008 00:57:52 GMT
Unassigned
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My motherboard just died...
FWIW, I had a tx1000 for two years. I bought a small notebook because I travel a lot, hence some wear and tear, but still... During those years:
- I had to change the power supply once, then fix the connector myself since it broke again;
- I had to change it when two keys stopped working ;
- the wireless stopped working a few months back; after a month of it going off each time the computer went on standby, the bios update might have made it work, but then the fan kept at an unbearable level (and the laptop was still burning hot);
- the hard drive failed a month ago;
- finally, the motherboard died.
In a way, I'm relieved, I'll stop figthing and get something else. Maybe I'll get an HP and an extended warranty, and have them replace all the pieces every year. I can't do that: I still need to work sometimes.
Best of luck to you all. |
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LH-swed
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Dec 22, 2008 21:56:03 GMT
Unassigned
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Same problem with me.
Have a tx1270eo
First the wireless lost after hibernating.
(got it to start again after restarting pc)
Then 5 months later
Now wireless card disappeared completely.
- can only find the bluetooth
Did reinstall everything from scratch and it started to work gain for 2 days - but then it stopped again - maybe if skipping the updates of all drivers and software will keep it working?
Anyone, solutions yet? |
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deadline
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Dec 26, 2008 04:34:44 GMT
Unassigned
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Strange that this problem seems to happen around the same time of the year. I hibernated a few hours ago, and now I have this exact same problem. Wireless is amber color, doesn't receive any wifi.
I'm pretty sure customer support will be a waste of time, and I've read every single post here and haven't heard many success stories. I guess the only thing to do is uninstall the drivers, reboot the computer to default settings, then contact support if all else fails.
I have the one year warranty and it has only been 8 months. I'll post an update within the next couple of days. |
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Danny Alkhoury
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Dec 28, 2008 05:57:55 GMT
Unassigned
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I do own HP pavilion tx 1000 and on Dec 24 my wireless adaptor got dissapeared. Now I can't use the internet and it seems this is a occuring problem to all. Not sure what to do. I called HP twice, and frankly speaking, the help support are idiots. Service is bad. Didn't get any help at all and eventhought I wanted to pay $49. My warrantee has expired 15 days ago and I am now stuck with a notebook that paid $1,400 a year ago. PLEASE HELP. |
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keithc
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Jan 7, 2009 15:19:19 GMT
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HP still won't recognize the problem
Another TX1000 owner whose wireless became flaky last week and now is totally out. "Phoenix" from HP just gave me this answer
"there is not much reported issue with your notebook model"
after spending an hour pointing out various forums (including HP's own).
Do they honestly believe we should be buying new laptops every 14 months?
I'm going to keep arguing my case, but I doubt it'll do any good. |
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mawkee
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Jan 11, 2009 02:41:46 GMT
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Hey Danny...
We have exactly the same problem and HP isn't doing anything about it. My warranty also expired days ago. HP made a piece of crap that can be use for a year. |
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Abdullah Ali
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Jan 12, 2009 21:01:12 GMT
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Whoa!
This problem is around since more than a year but still HP has not done anything about it, I mean no solution. I am facing same problem, my tx1000 wireless plays hide and seek. Contacted the customer care, did everything they suggested that include restoring to factory setting, updating BIOS and installing broadcom driver etc. but nothing helps.
Now I have send the laptop to their service center, but worried after reading some comments that sometime they might do more harm than good. Hope that the problem gets solved soon. |
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APatel
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Jan 15, 2009 18:15:40 GMT
Unassigned
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Hi,
I have the same problem, have a tx1218 and the wireless adapter just disappears and after like 5 or 6 times of talking to HP, they never have a solution and they just put their hands up saying there is no problem.
I say that the only way we can get HP to do something is have this problem put out all over in the media. This will notify the public of how HP really is and then HP might MIGHT do something about our problems.
I would like to know if there has been anything released by HP for this problem yet, if not im ready to file a law suit n also going to the media about this to notify the public about HP. |
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Maranda Burns
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Jan 18, 2009 18:06:07 GMT
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I have the same problem and think that we all need to do something about it. |
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Diego Canizares
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Jan 20, 2009 20:22:39 GMT
Unassigned
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Hi, I have a TX 1420us and for at least one month ago mi computer is having the same problems with the wirless connection.
The computer does not detect the wifi device like it was'nt installed. I alreaddy try to reintall it and even made a recovey of all the system to it's original factry conditions, but the wireless is still missing.
My partner buy another TX model, the 1410us, and know he has the same problem. The warranty is still running until March so we both would like for HP to replace the motherbords or the computers. Is seems to be the only solution at the end. |
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mawkee
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Jan 20, 2009 23:25:31 GMT
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Diego!
That always happens first then after getting that fixed maybe that would run well for about a couple of months then eventually you laptop will stop working or some sort. Everybody has the same problem.
We need to do something with this. This is really a piece of crap. I really don't understand why they're not doing anything with this problem and on the other side those who owns the DV series they have extended their warranty. And this two products have the same configuration (except the tablet option of the TX).
We have to take action and fight for out rights as costumers. |
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Roger Parks
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Jan 22, 2009 03:55:57 GMT
Unassigned
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I have the same issue. My wireless card crapped out after nearly one and a half years of use. I have tried Ubuntu, Vista, and XP. They all do not see the wireless card. It had become clear that there is a hardware problem here. The amber light is illuminated and bluetooth is still active. What a headache. |
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enilex
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Jan 26, 2009 19:07:03 GMT
Unassigned
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Same thing just happened to my laptop. Went to turn it on one morning and the screen would not turn on. I called hp and they are taking no responsibility for the situation. I actually just bought one last month for my mother. |
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joeygurl
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Jan 27, 2009 05:16:52 GMT
Unassigned
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I was able to resolve this wireless issue today. Hopefully it works for you guys too.
I uninstalled my HP Wireless Assistant because I read somewhere that it was the one that triggers the shutdown of the wireless card.
Anyway, right-click My Computer and click manage. Go to Services and look for Net Driver HPZ12. This service should be Started and in Automatic mode. If it isn't, then right click it, click on properties, pick Automatic from the list, click on apply then click on Start. Afterwards, make sure you restart your laptop. Once your laptop is on, make sure your wireless is on as well(look for little wireless sliding button, in my case it was on the right front panel of my laptop... blue light=on, orange light=off).
Hopefully this helps...
http://joeygurl.wordpress.com |
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danial
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Feb 6, 2009 16:52:59 GMT
Unassigned
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hey guys! glad there's a forum about this issue.
my specs
========
general model : HP Pavilion tx1000
specific model: tx1213au
problem:
========
wireless adapter is not showing or detected. only bluetooth works.
somehow i managed to fix it TWICE!
SOLUTION 1:
===========
go to DEVICE MANAGER in control panel.
sometimes, BROADCOM(your wireless adapter) is not detected so just go to ACTION and choose SCAN FOR HARDWARE CHANGES. then, my wireless adapter is detected after that, it works fine.
SOLUTION 2 (if solution 1 doesn't work):
========================================
go to DEVICE MANAGER in control panel.
look under the NETWORK ADAPTERS tab.
in my case, there was a faulty driver called DIALOGIC DIVA BRI-2 PCI which i tried updating it but didn't fix the problem. so i just uninstalled that driver and restart my laptop.
once windows start, my broadcom adapter driver begins to install and then my wireless network works!
analysis: i think that faulty driver (DIALOGIC DIVA BRI-2 PCI) was what keeping the Broadcom adapter from starting up.
extra solution:
===============
give it a whack! LOL just kidding. [just ignore this solution LOL]
up to you to try and save your laptop! by the way, i think my method is safe because i don't have to uninstall any unnecessary software. |
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Barry Spangles
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Feb 6, 2009 18:20:22 GMT
Unassigned
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Obviously you do not have the same issue as the rest of us (yet). |
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danial
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Feb 6, 2009 18:34:06 GMT
Unassigned
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well, my laptop has passed the 2 years mark and the wireless thing is just one of the problems im facing.
now, its the CPU, like it randomly slows down(damn slow!) and i have to tweak it so that it works normally under 'HP recommended' power plan.
another thing is, when i switch it on, sometimes it takes a long time for it to go to the logon screen.
i guess the motherboard is gonna burn out pretty soon. |
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C Scott Thomas
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Feb 6, 2009 21:54:41 GMT
Unassigned
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I recently had the same problem on my HP Pavillion dv2125nr. Tuesday afternoon it was working and then at 10 pm that night it was gone. Could not find wireless connection anywhere. The light stayed orange even when the wireless was switched on. I found online where HP recognizes this problem on this laptop, but when I called the time limit expired last December. I was told by a tech from India, that there was a problem with the motherboard overheating and burning up the wireless card...and there was nothing they could do. But I still could send my laptop in for repairs at at cost of $398.00 plus whatever charges they want to add. This is a problem that just occured and HP should stand behind their product whenever it breaks down...I may have just bought my last HP computer. What does it cost to have a motherboard replaced? |
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keyvan
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Feb 8, 2009 00:50:54 GMT
Unassigned
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hi , my laptop just dided , the motherboard is gone. r.i.p . I think it will last only for 18 months. first the wireless then the motherboard. |
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Ramjet1979
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Feb 13, 2009 16:21:57 GMT
Unassigned
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HP is refusing to acknowledge the defects in their hardware that spread far beyond just those that they will fix out of warranty.
The fix they will apply will also likely only be temporary, and if you are a tx1000 series laptop owner for example, you will have to pay for that fix only to have your laptop die again.
later,
Jason |
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Ryan Field
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Feb 20, 2009 02:16:06 GMT
Unassigned
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Just adding to the list and concurring the same defect
I have a tx1000 (1320us) it is my second one with in 13 months - the first one broke within the first week of purchase. My second one started experiencing the same wireless issues everyone else has mentioned about 6 months ago, it now has trouble booting and will not work. I've had my share of "customer service" and IT talks as well with hp to no avail.
Is there anything we can actually do to get HP to recognize this? Maybe everyone call in on the same day?
This series is a lemon and HP needs to own up to it. |
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sajdude
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Feb 24, 2009 01:07:34 GMT
Unassigned
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Hi all,
Like others, even am going through the same. My TX1000, (as if it was designed to) got defective ASA it went OOW (July 30, 2008). Since the Tech Support wasn't much help and the cost of repair was so high, I thought of not fixing this problem, till the time i came across this forum. After reading so many TX1000 Customers issue and to the fact that HP is not acknowledging this issue, I've changed my mind. Am gonna fight for it. I know we can win, there are so many of us to prove the faulty product that was manufactured during late 2006 and early 2007. I've sent a mail to the CEO and lets see if i get a response from them on this. Am not going to settle for a Free Repair OR Free Replacement. I want this piece to be replaced with a different model. Tell me why should we settle for anything lesser? Neither we stole the money for this purchase nor we stole this computer. Am sure like me most of you would hate to go for a compromise for your hard earned money. As if going through this is not big enuff. If you believe in me then please check this topic out regularly.
Peace till then.
Regards
Saj |
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jaskirat
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Feb 24, 2009 15:52:13 GMT
Unassigned
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My tx1301au died on me on feb12th 2009. My warranty expired on Dec 29th 2008. My motherboard had already been replaced once on Nov 25th 2008.
HP india quotes 39,000rs (~800$) . They say Motherboard and Display are screwed.
HP india doesnt seem to give a damn about the 90 day replacement policy which is clearly shown on the website screen shot -http://twitpic.com/1nx43/full
I am stuck speaking to tech support who earlier guided me to send the laptop for repair and told me motherboard would be replace for free since it comes under the 90 days period and a week later they send me a quote.
They say the clause been updated to 30 days now. But clearly website says otherwise and tech support also told me it was 90 days. few days later tech support calls back after speaking to service engineer and manager to say he was wrong and sorry. But website still says otherwise. Who do i trust ? Twist the rules to suit yourself , thats HP for you. |
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Moon Soo Lee
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Mar 1, 2009 20:26:50 GMT
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I âagainâ have the same problem my tx1000. I bought this laptop September 2007 and this problem occurred after about 6months. After unsuccessful attempt to replace wireless lan card HP sent me, I had to send in my notebook to fix the problem. It has been working fine but just today the wireless went dead again. I am so frustrated because I am so busy with my work and I canât do anything without my notebook. I would just buy an usb wireless adaptor but after reading posts in all these forums, I realized have to worry about my whole laptop failing and I just canât afford to buy a new one now. Considering the amount of trouble reports of this exactly the same failure, this is a clear defect of the product itself and HP must do something about it. Warrant is a protection system for unexpected failures only. Nobody would have bought this computer knowing they can use it for 18 months. |
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Manish Bangard
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Mar 24, 2009 16:51:53 GMT
Unassigned
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Hello. After 15 months of purchase, my HP TX1000z has been having a lot of issues. First the wireless card stopped working. A week later I could not connect to my TV via the S-video, there would be no display on my TV. A couple of weeks after that, my laptop would not start the first time I pressed the power button. All the indicator lights would turn on but I would get a blank screen and now my HP TX1000z does not even turn on.
HP is not willing to accept that there is a manufacturing problem with this laptop, they keep telling me that this is an isolated incident. HP needs to recall this line and replace it with a new laptop. |
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Adam Begarly
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Mar 27, 2009 16:20:02 GMT
Unassigned
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I have a tx1000 laptop 1 1/2 years old. Here's what I think is wrong. A couple of months ago I turned on my laptop only to find it wouldn't work. After checking with several forums, I examined the ram. I removed one chip (assuming it might have been bad) I then switched chips and found the the laptop would come on with on chip in on a certian slot. I then ordered two 2gig ram chips and assumed that the existing ram was bad. When I installed the ram, the computer did the same thing. so I only installed one chip because it was the SLOT that was bad (Either chip would work on the functioning slot.
Why would a slot go bad?
Simple, the motherboard is overheating.
A couple of weeks later I had the same problem as everyone else here with the wifi. I even considered buying a new broadcom modem, but then I remembered the slot and the ram. What if this slot is dying too?
I totally think that these systems frequently overheat and that the basic compenents are breaking down over time, specifically the exposed metal connectors which lead to the slots.
I work in engineering when I'm not laid off and I must say, don't purchase a product from a company that isn't capable of engineering a new device. Even if it's espically tiny; that's why research is so important.
I didn't give HP $2000 for 18 months of laptop use! |
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Corey Miller
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Mar 31, 2009 22:58:22 GMT
Unassigned
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I actually have 2 of the TX 1000 Tablet Notebooks and 1 week after the HP warranty ran out on both of them, they both had the exact same problem happen.
The wifi is working fine, then all of the sudden the next day it says the wifi card does not exist.
I had a computer tech test the cards and they are fine, the problem is where they connect to the motherboard.
HP solution is to allow me to buy another notebook at a discounted price.
This all seems really quirky that everyone is having the same issue, but as of yet HP has not done a single recall on the TX 1000 models. Other models that have ad the same issue have been recalled.
My local best buy told me of 4 other models HP has recalled in the last few months for the same problems.
I have always been a loyal consumer to HP, we have printers, laptops and desk tops but I think we will be switching over to other brands in the near future! |
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bebon
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Apr 8, 2009 06:44:04 GMT
Unassigned
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The solution is just to uninstall the display adaptor. Don't reinstall it no matter how tempting! |
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joseph finlayson
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Apr 18, 2009 02:03:39 GMT
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I would like to add I have a TX1000 and I lost my connection and screen within the first year of the warranty and sent it back to Circuit City which sent it to HP for 3 wks,.. it work fine for about 3 months then I started noticing my connection light wouldnt turn blue/green it stayed reddish orange and no connection. It seems to be no fix for this. This is absolutely ridiculous esp,...for those of us who rely totally on the wireless to work. It is damn frustrating. |
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Cartcon
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Apr 27, 2009 04:51:10 GMT
Unassigned
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I have two clients with TX1000 laptops, both have been having problems with them including loss of wireless intermittent booting, loss of display (panel and external) and now they have both died. They both power up lights & fan on, attempt to access hard drive and cd, but no boot and no display. Of course HP Support says "There are no reported issues with this model".
I have been buying HP equipment since before they made computers but I think it may be time to move on. |
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Tabletguy
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Apr 30, 2009 18:44:34 GMT
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To anyone just discovering this problem, this is what I've learned:
1 Fixing your tablet will cost too much, and HP will not accept responsibility, so it's probably best just to buy a USB wireless adapter and get used to it.
2 The problem seems to come from overheating, so always choose the low-power option, and use a chillmat as often as possible.
My wireless died twice, once under warranty, once not. I've been using the chillmat since the second meltdown and things have been fine. My motherboard hasn't fried yet, though I leave the tablet running all the time. |
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KK123
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May 1, 2009 19:19:28 GMT
Unassigned
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I have the tx1220us.
It's dead after 1.5 year.
Same symptom.
Now it would not start. Tried to switch on, all LED lights blink and then off right away.
After researching over the internet, the followings are observed :-
- very high temperature even under medium cpu load (50%).
- the nvidia graphic chip set has very high temperature (by SpeedFan - over 70c for no load, and >99c with medium load. Note: this is after cleaning the heatsink.)
- more use, more problem will show up. (e.g. sleep won't wake up, switch on fail, wireless hardware not detected, expresscard not detected, etc.)
Basically, the tx1000 series will fail within 2 years and after 1 year warranty. ( I guess this is by design!) |
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ken_nghiem
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May 6, 2009 15:54:53 GMT
Unassigned
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After 2 years, my tx1000 suddenly lost its wi-fi after a hibernation period. Fixed it using System Restore to a point prior to IE 8.
I agree with the forum that HP TX... series is an unreliable notebook. One weak point is the cooling design: notebook is mostly too warm and the cooling fans are working very hard. I would place the notebook on a surface so there is lots of free space around the fan areas.
...Good working notebook when it behaves.
...Not recommended investment. |
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Ryan Whalen
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May 7, 2009 09:33:05 GMT
Unassigned
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Count me in. I have the same problem after owning my TX1320 for just over 1.5 years. Soon after buying it I had a strange problem where the speakers emitted a loud crackling noise all the time, even when muted. HP replaced the screen/speaker unit under warranty. However, it looks like they won't be so helpful with this issue.
I'm not pleased with HP. |
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Gautam Sehgal
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May 13, 2009 18:06:54 GMT
Unassigned
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i am so honoured to be a part of this group.
Owner of hp tx1003au.
After the expiry of the warranty, one fine day .. I try to switch on my laptop, the display never comes up..
$150 for motherboard repair. The problem relapses.
another $450 for the replacement of the motherboard .. it has been a month since then.
Now the wireless adapter stopped working.
.. Lot of people in my network using HP pavillion notebooks are worried. |
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Jason Shay
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May 23, 2009 17:17:46 GMT
Unassigned
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AngryKrnGuy
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May 24, 2009 06:33:20 GMT
Unassigned
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I've been using the tx1000, 1223au series and I have the same problem. The first time I bought one it broke down in 2 days, so I exchanged it for a new one. The second one went well until a few days before when the wifi completely and utterly broke down.
I tried everything but ripping the computer up and melting everything into a bloody black singularity. (well I almost did... almost)
I never contacted HP support again after the incident with the 1st computer, and after reading this forum, realized that it was wise not to do so. The computer is a lemon, and a goddamn joke to anyone who's been loyal to HP. |
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CraigO177
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May 24, 2009 18:54:02 GMT
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I have found a temporary "fix" (if you want to call it that), so that you can actually use this piece of garbage. If all the lights come on but it does not boot, you may want to try this. It works for me, I can't guarantee that it will work for you but it won't hurt.
- perform a battery drain by unplugging the computer, taking out the battery and holding down the power button 30s to 1 min.
- put the battery back in and plug in the computer
- turn on the computer while simultaneously hitting F10 rapidly. It probably won't work the first time but keep turning it off and repeating the F10 part until you see the HP startup screen.
- while the HP startup screen is displayed, hit F8 a couple of times to get to the safe mode selection screen.
- start the computer in safe mode, right click My computer and select properties; click on device manager and find the display adapter (probably will be GeoForce or something to that effect); right click the display adapter and select uninstall; it will ask if you want to remove the drivers as well, select yes.
- shutdown the computer
- restart computer using the same F10 trick as before (again, it may take a few tries)
- at the startup screen, hit F8 to get back to the safe mode selection screen
- this time select Boot in low resolution mode (or something to that effect)
Hopefully, the computer will start up. If not, keep trying the powerdrain/F10/safe mode trick.
If you do get it to start normally, it will obviously attempt to install the display adapter/video adapter driver. That's fine, just don't restart.
If all of that worked and the computer has started normally, you just have to uninstall the video adapter driver each time you go to shutdown the computer and perform the F10 trick to get it to start up.
Again, it has worked for me and I'm not guaranteeing that it will work for you. Even with doing all of that and getting the computer to boot normally, there's still no wireless so you'll either have to use an ethernet cord or buy a USB wireless adapter. The other bad news is that you have to use the standard video adapter (which will be uninstalled each time you shut down), but at least you can use the computer.
Give it a try and see if it works. |
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Sameera Perera
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May 31, 2009 04:12:14 GMT
Unassigned
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Jason Shay
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May 31, 2009 06:07:59 GMT
Unassigned
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Just posting back that I performed the repair, and it worked. I made an english video for it.
Here is a video link to how I fixed the HP tx1000 black screen/no power to LCD / boot problem. It works fine, if you're willing to do the work.
http://video.msn.com/video.aspx?vid=399ede98-2b6f-44c7-9032-52c46962f20f
The jury is still out on the long-term effectiveness of the penny, though. Time will tell if the problem recurs. Make sure to use a penny which is older than 1982, so that it is made of 95% copper instead of zinc. |
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Etan Cohen
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Jun 8, 2009 20:55:57 GMT
Unassigned
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I have the tx1417cl, and just encountered the same problem. I live in Israel, and don't see anything I can do about fixing this. I called customer care in the US, but they wanted me to pay just to receive advice. Unbelievable. |
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Jay Levin
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Jun 14, 2009 14:06:14 GMT
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Same problem! I was told that 100 days out of warranty means I must pay or go online for a chat with a technician. Chat link does not work! Called again and was told abruptly that my refusal to pay made me ineligible to speak to someone. Supervisor was more polite, but also not helpful.
Since this is clearly a pervasive issue (mine is a tx1417cl) I would have thought that customers would get the kind of service that Mr Shank expected and received.
Not sure what to do next. I don't think that HP is playing fair with this issue. |
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Arasu
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Jun 29, 2009 07:05:11 GMT
Unassigned
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I have the same problem and my laptop is out of warranty now.
I tried explaining to the local HP support that this problem seems to have affected a lot of HP customers.
He is asking for an 'advisory code' issued by HP that describes this problem. Seems this is available for the same problem in dv series laptops but not for the tx series tablets.
Anybody know if HP has issued an advisory code for this issue?
Any suggestions on what I can do to get HP to resolve this issue for me? |
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Sameera Perera
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Jun 29, 2009 07:38:34 GMT
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Arasu,
There was never an advisory on the TX series from HP. They refuse to issue one. They believe us TX owners are a minority that they can ignore. |
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AleksF
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Jul 2, 2009 01:44:59 GMT
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Yeah, I have the same exact problem. I'm just waiting until they repair mine for free. I will only gain the respect that I have lost if they fix it for free.
First the WLAN switch didn't work, then the black screen on boot up. *sigh*
HP...FIX OUR LAPTOPS FOR FREE! |
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Alonso Lp Sainas
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Jul 26, 2009 07:30:34 GMT
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I have the tx1417cl and I had the problem with the wireles card, windows wont see the hardware, first it stopped working and started working after I restarted the notebook, then it worked for a little while and amber light again!!! I reinstaled the drivers, and got blue light and everything was cool, but suddenly ..... amber light once again!! and afte that nothing worked in order to fix the issue!!! this is a call to hp to do something about it and try to get back all the clients trust. |
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dotrana
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Jul 26, 2009 19:04:09 GMT
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Hey Guys .. I also saw the same problem with my pavillion tx-t000 last week .. updated BIOS, drivers and everything .. then tried to contact HP service center .. the only thing that guy told me was to buy a new one from them and they would me give me high discounts .. but they really din't hv any solution to this problem .. anyway ... this is how it worked out for me ... Check that windows update is enabled on your machine ... check for the available updates ... in the list you should see an optional update for Nvidia Network Controller .. install that. Then reintall the broadcom and HP wireless driver avaialble on HP.com .. Restart and BINGO!!! your system is wireless again (atleast it worked for me) and hope it works for you too ... |
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Sameera Perera
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Jul 27, 2009 02:48:26 GMT
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@dotrana,
Please come back and update this forum when your TX dies again (which should probably be next week or week after).
It would be misleading for people to think that there's such a solution, where there is none. Everybody in the forum has tried all such suggestions. If you read the forum, you'll see that people have resorted to soldering their boards themselves :| |
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Scott Fennimore
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Jul 27, 2009 18:10:44 GMT
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Hello All,
I tried the procedure outlined in the post by Jason Shay on May 31, 2009. I did not have the screen problem just the wireless problem. Now my wireless works. I used a piece of pure copper stock that I had instead of the penny on the heatsink. Unless you have some experience in servicing equipment of this type I would suggest that you find someone who does to help.
Thanks for the post Jason! |
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William McMurray
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Aug 5, 2009 18:20:34 GMT
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I have a year and a half old tx1320us in the last 2 months the samsung HD has gone bad and now the wireless card is not detected. I have tried the various fixes on several different forums with no results. |
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shortcake
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Aug 21, 2009 10:16:17 GMT
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Isn't it apparent that there is a SERIOUS problem with the TX series along with several other of your computers?
I was a very happy HP customer in the past... I was ALWAYS impressed with your computers... When I purchased my TX1410 I was absolutely ecstatic but it has come out that your "best line of computers" (as customer service told me) is actually NOT the best line. The computers have FAILED us.
HP, do the right thing. RECALL these computers... Give us our money back. You could do the right thing and walk out of this with people saying "HP did the right thing"...
Is it better to live in justice! |
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Rodney Waite
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Sep 14, 2009 20:51:05 GMT
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Might as well add my name to the list of victims. Just happened last week and just beyond the warranty period. We actually liked HP up until now. Just bought a mini, but from the extent of this problem, I anticipate that the wireless on this computer will eventually faulter as well. We are now resolved to the fact that our next computer will be a MAC. Not that they are perfect either, but we have friends and family with MACs who have been very happy for years.
Unfortunately, the MAC is a year out and I am still determined to join in the ranks to get HP to do something about this. Having to go out and purchase a USB wireless adapter, if that is the only solution, should not be at my expense. |
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C Valenti
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Sep 17, 2009 00:43:12 GMT
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At least I know I'm not alone - my HP Pavilion tx1000 lost its wifi today and I've tried several things short of restoring it and no luck. I guess I'll back up the info on it. I have another HP that is also doing strange things. I think it's time to find another brand of computer/laptop to buy. |
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adam we
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Sep 17, 2009 02:53:46 GMT
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Alright, first off i am convinced this problem is related to the power settings being controlled by three different sources. one being the HP wireless Assistant software, second the bios boot option for the wireless adapter, and third the vista advanced power options...the machine is confused!
After several long weeks of working on this problem - there is one simple solution that has worked for me. it works through sleep mode, restarts, whatever - like it should!
UNINSTALL THE HP WIRELESS ASSISTANT!!!!!
reboot and voila! I get a little message that says broadcom 802.g blah blah blah has been successfully installed!
a few things also that I did in the past few days that may have something to do with fixing it also. I am no computer wizard so forgive me if i sound elementary. And beliee me, if i can do this, so can you..
1. I went to this address from my phone (htc ozone) smart phone and downloaded the broadcom wireless fix executable file from the HP support site. here is the url:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-46095-1&lc=en&cc=us&dlc=en&product=3340169&os=2093&lang=en
or the direct link for the file download from the hp/compag ftp site here:
ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34488.exe
after i downloaded it to my phone, i used my still working bluetooth connection to beam it to my laptop. it didn't help anything by itself, but after running the broadcom software, resetting my bios to defaults and UNINSTALLING THE HP WIRELESS ADVISOR, everything seems back to normal.
I can't think of anything else I did other than unplug the power supply after uninstalling the hp wireless advisor before restarting it.. so restart the computer on battery power only.
synopsis.
uninstall the hp wireless advisor
unplug power supply
restart computer.
if that doesn't work, somehow get the broadcom lan installer software onto your affected laptop and run it then follow the prevvious three steps...
and if you're wondering why some of my words are either missing or havve double letters,, its' because my entire bottom row of keys don't work. I LOVE HP! |
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Andrei Ciura
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Sep 22, 2009 19:41:07 GMT
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Same exact issue here.
except I don't have Ethernet LAN either |
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LH-swed
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Sep 28, 2009 13:38:56 GMT
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I precisely got my TX1270eo back from repair it is 2 years old
The overall problem is that the processor overheats and that will eventually make the different components to lose contact with the motherboard and finally you will not be able to use the laptop â starting will only be possible when it is cold â since the laptop prevents it from starting when worm â finally it will die and not restart.
Same story ass all of you!
1. After less than a year I started having problem with the wireless
2. Then the wireless died after maybe a total of 15 months usage.
3. Starting to have problems restarting when warm
4. Problem starting at all (the power on button started but not the laptop)
5. Finally was not able to start at all due to many restarts with warm laptop and crash due to that.
6 Channing of motherboard and now it works fine again |
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James Matarozzo
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Oct 15, 2009 22:40:44 GMT
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Same problem here. My tx1327 cl is out of warranty, so I paid the $50 for phone tech support, she told us we needed a new wireless card, so we paid $75 for that. Guess what? Still no wireless! No "fixes" have done anything! |
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Rafael Sisto
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Oct 24, 2009 14:03:24 GMT
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Same problem Here. I have a tx1205us.
First, the overheating problem, solved opening the laptop once in a while and removing the dust.
Now, the wireless problem, I thought it was just a configuration problem but knowing it is a common issue, this is for sure faulty hardware.
Greetings! |
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Rafael Sisto
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Oct 24, 2009 14:08:31 GMT
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Oh, I forgot to say that I have been using the laptop for 2 years now.
I was going to sell this laptop, but having this wireless issue, it will a bit more complicated.
Greetings! |
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49thdiver
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Oct 30, 2009 05:47:11 GMT
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The fix list below works I just did it on my tx 1000 and am now downloading bios updates,health check updates and software updates via the wireless adapter.
shadowchemist
May 31, 2007 11:47:50 GMT 8 pts
Hello,
I have a dv6000 laptop and my wireless driver, also, vanished without a trace. I went on Google and Yahoo and looked around to find any way on fixing this problem. I have read what other people have done and never worked. However I have found something interesting. When reinstalling the driver for the wireless and restarting the computer the wireless appears until the next restart/stand-by/hibernation. I have noticed that some of the configuration files get overwritten by either Windows or maybe an update. I do not know what is causing the files to be overwritten but because of that the computer can not recognize the wireless driver. So I have tried my own method of fixing this without sending the computer to be serviced which, by the way, some people have reported that sending it to be fixed with a new system board does not work. So here is my method and hopefully it will work for you. I have restarted my computer several times and each time the wireless driver is detected and running.
1) Restart the computer and enter into Safe Mode.
2) Uninstall the wireless driver from Control Panel.
3) Goto Program Files in your C drive and look for the Broadcom folder and delete it. Make sure that you remove it from the Recycle Bin too. Also you should have the latest version of the driver. (Boardcom 4.100.15.5) The HP website has this available (sp34152.exe). [Get the driver downloaded on your computer before doing any of these steps] In the SWSetup folder there should be a folder named WLAN delete all the files in there and replace it (copy and paste) the Boardcom files that you downloaded.
3) Restart the computer and enter into Safe Mode again.
4) Reinstall the driver. Check in Device Manager to see if the driver is there. If not then restart the computer and enter in Safe Mode again. The computer should see the wireless driver now.
5) In the C:\ProgramFiles\Boardcom there would be several system and configuration files. Right click on each of them and make the files Read-Only and click OK. The computer is going to give you an error. Ignore it and click on Cancel. Go back to the properties and you will see that the files are now Read-Only. Also goto C:\Windows\system32\drivers and look for a file named bcmwl5.sys and right click on the file and goto properties and make that file Read-Only.
6) Restart the computer and enter the computer in normal mode. The wireless driver should be installed and in the device manager and working 100%.
Hope this helps everyone. Good luck. |
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49thdiver
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Oct 30, 2009 05:58:02 GMT
Unassigned
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Follow up on my previous link for some background.
I bought this tx1308 on ebay.
It had no hard drive or ram.
I bought ram and harddrive, loaded xp it all worked except the wireless adapter.
I shelled out the money for the recovery disc from HP. did a recovery install, it all worked great including the wireless untill It started loading all the updates and fixes. Then I noticed that it would work on and off depending on where it was in the boot uo sequence until finally after if finished loading all the updates it no longer worked at all.
Going through the process of diagnosing teh problem I found the Nvidia network controller driver loaded. Trying to remove it did not work because it always reloaded it`s self. Following the chemists approach of deleting the (i just renamed it) and copying the broadcom drivers to the wlan folder and rebooting solves the problem. the system is clearly missidentifing the hardware and loading the wrong driver.
Good luck, I have been happy with the two tx2000 I own and hopefully I will be happy with this tx 1000 that I w«nt to give to my daughter to use. |
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Jamal K A
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Nov 18, 2009 09:20:04 GMT
Unassigned
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..all new hp have overheating problem because of concentration on external look to attract more customers so designer forgot to find solution to take heat down and specially in this tx1xxx models wifi slot located most of times on battery plug means near the mosfet rectifier as known in notebooks motherboards the battery connected to the circuit directly, i think after while some pins come out and need resoldering..Or maybe all the slot need replacement which is very difficult to do..
In bigger models the wifi function normal until last day of motherboard life.. Myself i prefer hp Compaq computers than hp computers even if the design is not so attractive but it has better cooling system but the specs of hp are always higher... So if only they work on this it will be number one...
eng Jamal K A |
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Devon Dudgeon
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Dec 4, 2009 20:17:54 GMT
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What a pain. Just wanted to add that I'm having this exact same problem - HP Pavilion tx1000. This was an expensive laptop and should be built to last! |
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Tim Shubbie
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Dec 23, 2009 17:21:13 GMT
Unassigned
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Notebook - TX1000 Windows Vista x32, 2G RAM, SP2. Unit about 2 years old. Came into shop for wireless card repair. Wireless light stays amber. No wifi card listed in device manager. Wireless card removed, tested & worked in another laptop. With card removed from tx1000, wifi indicator light still lit amber indicating motherboard circuit malfunction.
Quickest & cheapest solution: install USB wireless adapter.
Next problem... |
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Patricia L. McMullen
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Dec 23, 2009 17:35:26 GMT
N/A: Question Author
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After and half years, one motherboard and screen change and an extended warranty this laptop has died for good. The video now freezes on it after only about ten minutes.
I am not spending any more time or money on it. I really liked the size and it worked well when it worked.
Time to move on. It seems the best deals out there are for HPs, go figure. Not sure if HPs with an Intel chipset have fared better with the whole heat wireless thing or if this was mostly on the AMD machines.No matter how good a deal an HP is one feels as though they have to take a three year warranty on it just to make sure you had something that would last three years. Every other laptop I've had I've been able to sell when I got a new one until now..... |
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Weby
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Dec 27, 2009 03:21:36 GMT
Unassigned
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It's the motherboard that is bad. You will want to get your free repair from hp. They know that he motherboard is bad.
For more information on this do a google search for "Wayne Sallee"
Call them, and let them know that you have one of their computers with a bad motherboard.
There is more information to be found by doing the google search. |
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Jamie M. Jardin
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Feb 4, 2010 07:54:45 GMT
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I'VE FOUND THE SOLUTION!!!!!!
I have a tx2110us, basically the same model as others on here. And basically the same issues :-( After numerous emails and phonecalls with HP, and after they will only help if I pay them around $400, I decided to fix it myself. After trying everything from downloading every driver out there, updating and downgrading the bios, and every other trick you've read on this and several other forums, I finally stumbled across the solution! Whatever HP tells you, it's NOT a BIOS problem, it's not the drivers, or the WiFi Card (which i was duped into buying another), it's the MOTHERBOARD and the GPU. The problem is faulty soldering, which becomes degraded and disconnects over time. I followed the steps in the video, and low and behold, I have WiFi again!
Here's the link: http://www.youtube.com/watch?v=ctHTF3oNdxI&feature=related
Now go do it, and go use your HP like it's intended to be used! |
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