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Kevin Weeks
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Oct 20, 2005 14:44:13 GMT
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I just purchase two iPAQ rx1950's. After they're off for a few hours, we can't turn them back on using the power button. We have to do a soft reset for them to power back on. They seem to both work fine for a few hours, we turn them off and then it happens again and we have to reset. Is there a setting I'm missing that can alleviate this annoying little problem? Thanks in advance.
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Kevin Weeks
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Oct 21, 2005 10:28:42 GMT
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OK, tried the settings change so only the power button is not disabled. Still won't turn on after a couple of hours. Also unchecked the "Today timeout". Still can't turn the thing on using the power button. Have to do a soft reset everytime. This is getting very frustrating.
HELP!!! Thanks in advance for any help in solving this. |
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Kapt Kirk
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Oct 21, 2005 20:34:17 GMT
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Mine is doing the same thing. I am going to try a hard reset and see if that fixes the problem. |
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Stefan joseph
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Oct 24, 2005 22:31:13 GMT
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I just purchased one and it does exactly the same thing thi s is annoying how can we fix this??? |
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Kevin Weeks
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Oct 25, 2005 10:53:59 GMT
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Well, things continue to get more screwed up with this thing. After I do my soft reboot (since the power button never works!!), I'm now getting error messages that the "gwes.exe" file experienced an error.
I also got an email from HP support today indicating that they are sending me a package to return mine for a fix. We'll see. |
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Peter
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Oct 26, 2005 12:18:34 GMT
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I have this problem as well, hadn't seen it before but I left it off last night with SD Card in and recharging and it wouldn't turn on again without a reset. Before this, I'd had it for about a week with no problems - though it was mostly hooked up to a online computer overnight and before I turned it on every other day.
Peter |
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Peter
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Oct 26, 2005 13:08:14 GMT
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check if your wifi or bluetooth is still on, i have a rx3715, and found out that if i leave wifi on, the pda starts automatic, and drain my battery. Set wifi or bleutooth off before you set your pda on standby.
This has already been answered in this forum. see thread : iPAQ turns on without anyone touching system. It stays on.
Greetz Peter |
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Peter
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Oct 26, 2005 13:10:53 GMT
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sorry wrong thread....
Greetz Peter |
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Peter
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Oct 26, 2005 14:35:47 GMT
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Additional problem:
I can't turn off my rx1955. The Power button doesn't seem to work anymore. I had just turned it on normally, put in my pass code, and gone to Tasks to remove one from the list. Then I pressed power and *nothing*. The only way I found to put it into standby mode is to start up Magic Button and go to 'Turn Off'
Until this morning, I'd never had any issues whatsoever with my PDA, now the're coming fast and furious.
Peter |
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Melissa
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Oct 26, 2005 14:55:54 GMT
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I just recently bought the HP IPAQ RX1955. The problem I am having is that sometimes when I go to turn on my IPAQ it won't turn on, so I need to do a soft restart. I already called HP on this problem and they said this shouldn't be happening. Well I returned it to the store and got another one and now the same problem is occuring again.
I already went into settings and checked off the setting to disable all buttons except the start button when in standby mode and that doesn't seem to help.
I called HP again yesterday regarding this problem and they told me it might be because I have programs running so I went into settings, system tab and then clicked on memory and then went to the tab running programs and click stopped all. Well that doesnt work either. The problem still occured.
I was speaking to others with the same problem and also someone that had the same problem with the 2750 and his suggestion to me was that I take the card out of the ipaq overnight and have it charge. Well that seemed to work and I had no more problems well then I put the card in today and when I checked it after a couple of hours I had the same problem. I did a soft reset and then took the card out and now I am fine. So I think it has something to do with the card being in the ipaq.
Does anyone else seem to have this problem and if so do you know if hp will have a update regarding this or any ideas to resolve my problem. |
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Nelson Fernandez
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Oct 26, 2005 16:03:46 GMT
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I'm having the same problem on my recently purchased RX1950, but mine seems to happen after about 20 minutes. |
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Stefan joseph
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Oct 27, 2005 05:57:35 GMT
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I have disabled all the buttons apart from the power one, turned wifi off when i charge it over night. Ive shifted all my documents to my storage card. This problem only occurs because you either have to many porgrammes open and running when you turn it off (to close them go into settings, stystem, memory, running programmes) or you have to many files on your rom which should be put onto to a storage card. the rx1950 only has 32mb user memory and its shared with only a 300mhz processor this is why you should put your programmes onto a card and not leave all programmes open.
If this doesnt fix the problem tell me if you use
wifi
storage card |
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Melissa
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Oct 27, 2005 09:56:45 GMT
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I moved all my added programs onto my card and now my available storage which is free on my ipaq is 30.16 mb. I am finding that the main problem I am having is when my card is inserted that is when I have to do a soft reset to turn it back on.
I hope HP will have a download avaliable soon to fix this problem. |
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Nelson Fernandez
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Oct 27, 2005 10:33:35 GMT
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What kind of storage card is everyone using? I'm using a Kingston 64mb SD card (3.3v).
I never formatted the card for use with the Ipaq, I just threw it in from my old Palm. |
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Melissa
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Oct 27, 2005 10:46:36 GMT
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I am using SanDisk 1.0 GB |
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Mike D
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Oct 27, 2005 20:01:17 GMT
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I got a rx1950 a few weeks ago. I had to do a "soft reset" once, until I got a Sandisk SD 256MB card. Now I gotta do it all the time. Usually by the time I notice, the battery is dead. But I noticed that it was quite warm for no reason (wasn't in the car or in the sun or anything, just in my backpack). And it wouldn't turn on. When I got him, same thing, it's warm and won't turn on.
So I reset and it's got 35% battery left. It had more than 90% the last time I had used it (a nice game of bubble busting, 1400 points). So it was using battery power somewhere.
I did have wi-fi on, enabled, while it was off. And I was in a room that had a wi-fi access point. But I didn't have this problem before. It's been a problem since I got the SD card. I've now taken it out and put the dummy-tab back in. Lets see if that takes care of this problem.
Anyway, that's my two cents to add to this drama. |
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Mike D
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Oct 27, 2005 20:03:32 GMT
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I forgot to add, it was warm up near the top where the SD card is, not down where the battery pack is. Hmmmmmmm... |
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Peter
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Oct 27, 2005 22:25:39 GMT
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Just to say, I have this problem still myself whenever I boot it up in the morning.
I'm using a brand new Kingston 1GB SD Card. |
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Kapt Kirk
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Oct 27, 2005 22:28:14 GMT
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Does HP ever monitor these threads? With such a new product, you think they would be repsonding. |
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Peter
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Oct 28, 2005 00:16:29 GMT
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On another board, someone mentioned that the 2750 suffered from this same problem until a driver update was released to fix it awhile back.
It had something to do with the SD Cards and the system interface. That may or may not be the problem this time though, but it seems likely at this point.
Peter |
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Stefan joseph
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Oct 28, 2005 03:16:23 GMT
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Rite thats it im emailing hp with this whole thread something needs to be fixed |
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Tim Cantlon
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Oct 28, 2005 04:32:40 GMT
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I have the same problem with my recently purchased ipaqhx2410. I contacted HP through their on line support and they advised me that I had an old ROM version.
They provided me with the following link to the ROM Update Utility (RUU) and ROM image for my iPAQ. There is most likely a separate probably a separate RUU file for each iPAQ series.
http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/22776.html
I just downloaded the update and have successfully installed it. Now all I need to do is test it by powering my iPAQ off and see if I am able to power it on again in a few hours.
I read the fixes for this update, and it "fixes intermittent issue where handheld will not Power On and requires a soft reset".
I hope the above information is the solution to your problem. |
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Kevin Weeks
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Oct 28, 2005 10:33:47 GMT
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The ROM update doesn't appear to apply to those of us with OS version 5.0, which is what the rx1950 comes with. I sent mine back to HP to see if they can figure out what's wrong with the thing.
I also had a card in (64mb Lexar) the entire time and it appears that might be the root of the problem. My wife's 1950, which was acting the same way the first couple of times she used it no longer has the "power on" problem....and she has no card installed. |
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Melissa
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Oct 28, 2005 10:50:43 GMT
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I have to say I am not having the problem anymore since I took out my sd card.
What we need is a ROM Update. I am emailing HP also with this link and maybe I will also call and if more people do the same maybe we can get want we need from HP. |
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Melissa
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Oct 31, 2005 12:30:06 GMT
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I have contacted HP and they will be getting back to me soon. I will keep you posted |
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Melissa
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Oct 31, 2005 15:43:35 GMT
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I have been contacting with a guy from HP and he asked if all of you with the same problem can log in a case by contacting HP's front-line. This would help them at their level to raise a high priority to work on a patch or fix for this issue.
Thank you. |
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Kevin Weeks
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Oct 31, 2005 15:51:53 GMT
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Melissa,
I'm about 1 step ahead of your work trying to get this resolved. I have submitted and been assigned a case number (3212657346). I have returned one of our rx1950's (my iPaq which seems to be worse than the one I bought for my wife) as a result of the case. Hope this helps. |
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Kapt Kirk
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Oct 31, 2005 19:22:47 GMT
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I too can confirm the problem goes away when the SD crd is removed. |
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Nelson Fernandez
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Nov 1, 2005 12:46:01 GMT
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which phone number should we use to contact HP? |
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Melissa
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Nov 1, 2005 13:23:56 GMT
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Nelson Fernandez
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Nov 1, 2005 13:50:27 GMT
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done!
hopefully we get a patch for this soon! |
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Nelson Fernandez
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Nov 1, 2005 16:51:52 GMT
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got my email from hp, they think it's a power option...anyone get something different? |
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Kapt Kirk
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Nov 1, 2005 20:10:15 GMT
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Melissa
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Nov 1, 2005 22:08:38 GMT
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Yeah thats what they thought about mine too but I let them know that wasnt true. Let them know that it is not the problem and do a test like I did to verify your problem.
Put your card in and turn the ipaq on in a few hours and if you have to do a soft reset then let them know your test results so they know that it is not the power. |
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Peter
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Nov 1, 2005 23:22:55 GMT
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I can tell you, that I've taken out my card once for about 30 seconds since I got it about a week and a half ago.
I've had this issue occur to me about 5 times. Never when its been plugged in, though twice just after I had unplugged it.
I don't plan on taking out my SD Card at all, we should be able to have it in all the time - thats why I bought it. I'll just reset it every so often if I have to, but definately if we can get this fixed it would be the end of an annoyance.
Peter |
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Kapt Kirk
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Nov 2, 2005 07:08:30 GMT
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This is what HP told me to try:
Here is a solution you can try on your unit. If you go to start, programs, setting, back light. Change the back light setting from 30 seconds to 3 minutes then hit ok. You should still be in the setting windows, go to power and advance. In the advance mode change the unit will power of in 3 minutes and change this to 5 minutes and hit ok.
Try this and see how everything works. If you are still have issues please call our Hp call center at 1-800-474-6836 |
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Peter
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Nov 2, 2005 09:00:12 GMT
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I changed these settings when I first got my unit to my own personal ones. I can't say I like any of these changes - but even so, I can't make them because I need you to be a bit more specific on one of your points, Kapt Kirk.
When you say "You should still be in the setting windows, go to power and advance. In the advance mode change the unit will power of in 3 minutes and change this to 5 minutes and hit ok."
Do you mean External Power, Battery Power or both should be changed to 5 minutes?
Peter |
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Kapt Kirk
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Nov 2, 2005 17:53:28 GMT
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HP didnt elaborate. I made the changes to the battery settings and that was not the answer, the power button still doesnt work. |
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Peter
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Nov 2, 2005 19:32:07 GMT
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I did my part as well, calling that # and talking to a rep there. He told me that unless I do a hard reset w/o the memory card, then replace it into the unit without ever installing any software, there was nothing he could do.
I informed him that I was specifically calling in reference to the issues of this forum posting, and that I was hoping this would help towards a ROM Update. He said he'd mark it somehow for that, and gave me a case # and that was about it.
Peter |
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Nelson Fernandez
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Nov 3, 2005 10:31:55 GMT
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opened up a case with HP, they are aware of the problem. One thing the tech mentioned (and I was thinking the same), what voltage is everyone's sd card using?
My kingston 64mb card is a 3.3v card |
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Melissa
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Nov 3, 2005 10:33:43 GMT
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mine is a sandisk cark and the size is 1.0 GB. |
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Melissa
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Nov 3, 2005 10:34:50 GMT
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sorry I meant to say card not cark. LOL |
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Matthew Spencer
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Nov 3, 2005 17:23:59 GMT
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I had a similar problem with my rx1955. I never tried doing anything with my SD card, but it seemed to be that when certain apps were left running, it would require a soft reset after being off for several hours.
If I remember correctly, having the TodayPanel showing on the Today screen was causing this behavior for me...? |
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Melissa
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Nov 4, 2005 10:26:38 GMT
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I tried turning off the today's screen and putting my card in to see if that was the problem, but no I still had to do a soft reset to turn it back on. And there was no programs running at the time.
I definetly believe the problem is with the card since that is the only time I run into this problem. I just hope that this guy I am dealing with at HP helps us get the update we all need. |
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Mike D
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Nov 4, 2005 12:31:40 GMT
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I removed the card and I haven't had to do a soft reset once. I've been using it for a couple weeks now without the SD card, no problems.
So before I had the SD card, no problems. Since I took the SD card out, no problems.
Anyone have any news on a patch? Does HP monitor this forum and reply with updates, or do we need to call someone?
Thanks,
Mike |
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Melissa
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Nov 4, 2005 12:33:56 GMT
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It seems that you need to email them and let them know about this forum. I have been contacting with John Tran from HP and so far no update with a fix yet.
I would email them and let them know your problem b/c the more people contacting them about this situation the better it is for us. |
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Peter
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Nov 4, 2005 16:12:47 GMT
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It seems to be a random sort of a problem - at least for me. It happened for the first time to me today while it was plugged in.
Not sure how to check what the SD Card voltage is, I haven't seen it on the packaging and I haven't taken the card out. Is it displayed somewhere in Windows Mobile?
Peter |
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Franko
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Nov 4, 2005 22:13:16 GMT
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I just recently bought the HP IPAQ 2795. My IPAQ won't turn on, so I need to do a soft restart. I already went into settings and checked off the settings to disable all buttons except the start button when in standby mode and that doesn't seem to help.
Within a short time after recharging, the handheld will be very warm and will not turn on. The battery is drained. Sometimes it will turn back on with a soft reset, usally I have to plug it in to the charger cable to get it to turn back on. I have a 64MB multimedia card installed. |
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Mike D
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Nov 7, 2005 12:42:47 GMT
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HP is sending me a box so I can mail it back to them. That will take 2 days to get to me. Then 2 days to get to them. Then 5 business days for them to look at my iPaq. Then 2 days to send it back or a new one if necessary.
So 2 weeks without one, to basically get another iPaq which may very well have the same problem as this one.
*heavy sigh* |
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Nelson Fernandez
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Nov 7, 2005 15:59:42 GMT
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has anyone tried testing with another sd card?
I have to get a larger one anyway.. |
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Peter
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Nov 7, 2005 17:23:58 GMT
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Mines 3.3V as well. Kingston 1 GB. I had to take it out today, because when I tried to use it this morning it wouldn't boot and I had to soft reset to start it up. It worked fine then, but I had to do a soft reset the next time I booted it again - I had left Adobe Acrobat running in the background that one time which may have been a factor.
Then I used it for a couple of minutes after doing the second softboot, and the next time I used it, it gave me a message when I started it up saying 'Warning: Card not initialized"
I then took out the card (noting the 3.3V) and replaced it and it worked fine after that (though that was only 10 minutes ago) - except that I can't put the thing into standby again without using 'Magic Button.'
So definately it seems to be getting worse. Summary is that it happened to me twice so far today + various other issues have come up as well.
Peter |
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Nelson Fernandez
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Nov 8, 2005 13:51:19 GMT
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I tried a new 1gb Sandisk, same deal. |
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John Cannarella
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Nov 10, 2005 20:20:54 GMT
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I've been following this thread the last couple of days. I've got an rx1955 and I experienced the same reset problem as the rest in this group. At first I blamed the foldable keyboard, as I'd seen that with Palm units.
I opened a case with HP and the only suggestion was to do a hard reset, and observe the behaviour. Still had the problem so I went hunting on my own, and found this forum. Tuesday night I removed the SDcard, performed the hard reset, and loaded everything back on, but using only the onboard memory. I haven't had a reset since....
So those that have emailed this thread to HP, has anyone gotten a reply back, or an acknowledgement that they have a problem??? |
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John Cannarella
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Nov 10, 2005 20:24:36 GMT
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Just one more thing - this was straight out of the box. I ordered the iPAQ last Wednesday and received it Saturday, loaded everything Sunday night and the first reset happened about 10:00 Monday morning. It didn't take long..... |
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Rob Diggeden
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Nov 11, 2005 01:53:02 GMT
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Well, reading all the comments on this thread is a real concern. I was about to buy a 1950 but will hold off until later.
I had the same problem with my RZ1710, in that it wouldnt power up in the mornings after being on charge for the night. I have now sorted this problem out completely by powering the unit on in the cradle whilst it is still on charge and then only after it has powered up, switching off the charger and then removing it from the cradle. |
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Mike D
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Nov 12, 2005 20:19:47 GMT
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I have a box from HP to mail it to them so they can look at it. I don't know if I should bother. I mean, odds are there's not a hardware fix, it'll require a software patch. So do I send it to them and have them mess with it for 5 days and either return it or send me a new one, OR, just wait for a software patch.
(You don't think the whole design of the rx1950 is flawed and every single unit is bad, do you?) |
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John Cannarella
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Nov 12, 2005 20:38:14 GMT
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Sure looks like its a problem thru the whole line. I wonder what type of card HP QA tested with, or if they tested??
I'd also be interested in hearing from anyone with an rx1950-family model that is NOT having problems - but those people prbably aren't visiting this thread..... |
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Matt McGee
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Nov 15, 2005 01:44:53 GMT
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I have just returned my SECOND rx1955.
Both needed soft resets to turn on if a SD card was installed. Without a SD card they worked fine.
My first call to Tech Support was on 17 OCT 05. They still doesn't have a fix yet.
Customer service has made the returns easy but HP Shopping.com still doesn't have any warning about the issue for perspective customers. |
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Carl McPherson
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Nov 15, 2005 04:22:24 GMT
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Likewise, with my iPAQ rx1955 I had the same problem (SanDisk 256MB card).
Due to other issues I had to do a hard reset.
Since the hard reset four days ago; I haven't had the problem happen again with needing to soft reset to get it to come back on.
No idea if this will help 'solve' the issue; but it's seemed to fixed my issue. |
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Carl McPherson
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Nov 15, 2005 07:24:39 GMT
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Wouldn't you know it.. it just did the "psych not turning on when you want me to; have to soft boot me" thing.
I hate it when I say something and moments later it happens anyway. |
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Melissa
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Nov 15, 2005 10:05:29 GMT
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I have been working with a tech from hp and he was doing the test with a scandisk 1gb card. Funny as it is but it doesnt happen to him. Weird but true. He sent my case to the engineer level. I hope they can figure out how to fix this problem because I dont understand how this is happening to all of us and not to the tech. GO FIGURE! |
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Ken Fulton
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Nov 15, 2005 12:18:19 GMT
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Has anyone experienced battery loss over an extended period of time (several hours) when a reset has to be done? |
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Mike D
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Nov 15, 2005 17:30:33 GMT
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Yes, I had significant battery loss. In only a matter of a few hours with it off 99% of that time, the battery was down to 30% and I had to do a soft-reset to turn it back on. That is with the SD card installed. Without the SD card, no problems.
HP has mine at their repair facilities as of this morning. Hopefully they'll see the problem and figure out a software patch. |
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Murshed Khadija
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Nov 15, 2005 20:26:43 GMT
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I am having the exact same problem.
I recently purchased a rx1950
No issues until I got a 1.0 GB SanDisk, now I am having to soft reset all the time.
This has been very frustrating. I called tech support last night and they were claiming that it was a microsoft software problem.
I really cant believe that these products were released by either microsoft or hp with these issues either not known or unsolved.
This is very discouraging to know that people have been complaing for a month with no fixes yet.
I will send them an email from the link in this forum but to be honest I am really tempted to just return the thing. |
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ADL
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Nov 16, 2005 05:03:05 GMT
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Bought my first PDA (rx1955) 14 days ago, worked fine, decided I needed extra memory (=SD card), and all I keep doing is soft reset and worrying about re-charging the battery before it runs out. It's like being married. It seems the lesson is, stick to a note book and pencil. Melissa is a very patient person. Had by Sharp address book for 5 years, 2 batteries in 5 years, sync to pc, until stolen with other things. Shame Sharp stop making them. Pencil n paper. |
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Ahmed Kamel
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Nov 16, 2005 07:35:15 GMT
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Having the same problem with mine. It looks like a lot of people are. Try taking out the SD card. That seams to work. Hopefully HP will come out with a software fix soon. |
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Nelson Fernandez
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Nov 16, 2005 10:13:17 GMT
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Mike D
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Nov 16, 2005 14:56:19 GMT
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You'll love this...
Monday I drop it off in the mail.
Tuesday A.M. I get an email saying it's arrived at their repair facilities.
Tuesday P.M. I get an email saying they're shipping it back to me. They've had it for a grand total of 10 hours before sending it back.
Wednesday A.M., just now, I get it back with all it's memory erased, programs uninstalled, and a note saying "Problem reported could not be duplicated."
They said they "ran diagnostics". Basically, they plugged it into a machine. The machine told them nothings wrong, so they box it up and ship it back. What do you wanna bet they didn't put an SD card in it and let it sit there for several hours?
I had a feeling it was going to be a waste of time sending it to them, but to their credit, they only wasted 2 days. /sarcasm
Excuse me while I go reenter all the owner info, reteach my PC how to sync, redownload a couple programs and rekey my 128bit wi-fi encryption code. *heavy sigh* |
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Andy Prior
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Nov 16, 2005 16:24:49 GMT
Unassigned
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Same issue...
SD card in - thing dies and errors and needs resets...
SD card out - works great...
Question for others, when you are in ActiveSync with the SD card installed - is your check box within the Add/Remove Programs... screen grey... meaning, even with the SD card in - I can not install things to the SD card! (not that I will at this point - I'll just wait for the update) |
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Mike D
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Nov 16, 2005 17:11:33 GMT
Unassigned
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Well, it took me all of 2 hours to duplicate the problem that the HP repair center could not. I recharged it, put in the SD card, and went to the store. When I returned, wouldn't power up without doing a soft-reset.
WHY CAN I REPRODUCE THE PROBLEM BUT THE HIGHLY TRAINED TECHNICIANS AT HP'S REPAIR FACILITY CAN'T? |
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Andy Prior
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Nov 16, 2005 17:19:24 GMT
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Define "highly trained"... ;)
Someone - somewhere is working on this problem... I'm sure it's keeping Bill Gates up at night... |
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Mike D
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Nov 16, 2005 17:25:58 GMT
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I'm on the phone with HP as I type this. The lady on the phone knew exactly why I was calling once I gave her the model number. She said it's a known issue (yea, that's progress).
It's been escolated to "customer relations?" I should expect a call from them in the next 24/48 hours. |
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ADL
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Nov 17, 2005 02:18:28 GMT
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Yup...works great today without the SD card. So the wizz-n-bang of extra storage (via SD card) for a few more $$'s was straw man. My basic needs were for contact list (telephone #s address etc) which I could back up on my PC. The idea of occasionally transferring excel and word sounded great (on the road work) until I discovered their 'limited' use-ability. My next question is do we resign ourselves to going and getting our money back for the SD since we at least regain some functionality of the unit, or should I hope in the HP Tech God in the sky to release a bolt of lightning (patch) some time in the infinite near future? How would you think they contact me about this patch? By the rx1955 (joke) or through this HP forum email address?
By the way, esteemed gentlemen and ladies, does anyone know if there is a web site to down load little applications for use with the rx1955 (tempt fate a little)? Such as for fonts or tunes or graphicsâ¦..free of course (LOL). |
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AndyT
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Nov 17, 2005 04:06:02 GMT
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Just popped a brand new SanDisk 1Gb SD card into my wife's 1950. Firstly the Today screen does not show the increased memory capacity as it does on my 4700 and I get exactly the same error: won't turn on. I'll follow the links above and flag this is hp. Look forward to any fix. |
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Daniel Slone
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Nov 17, 2005 09:41:43 GMT
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I read through the thread and there is comfort, albeit faint, in knowing I am not the only one having this problem. I have a new rx1955 that frequently will not power on without a soft reset. This morning, after I fully charged the device night before last, the unit will not power on at all. I hope the battery is dead; I'm waiting for a spare sync and power cable to be delivered to the office today since my OEM charger is at home. I am also using an SD card, a SanDisk 512MB. I am going to try removing it to see whether that helps. |
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ADL
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Nov 18, 2005 07:10:14 GMT
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Second day after having removed the SD card and no problem with re-starting or needing to do a soft-rest. Shame not to use the potential storage. |
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AndyT
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Nov 18, 2005 07:50:18 GMT
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I've removed the SD card which seems to help but....
It's a heck of a shame 'cos I bought it for a reason and want to use it!
Been having a "chat" with Sanjay K of hp who doesn't really seem to have a brilliant ideas; last suggestion was to do a total reboot. Not enough time for that right now.
I still find I need a soft reset to get ActiveSync4 to see the pda again. |
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Shane Hill
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Nov 20, 2005 22:28:06 GMT
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I have a 2750 that goes flat over a 24hr period. I have been following the threads and tried taking out the SD card and it seems to have fixed the problem. The only drama I now have is when I put the SD card back in I have to do a soft reset.....a real pain as I need the SD card for work purposes, and beside the money you pay for these things, we shouldn't be having to put up with such problems and poor service.
I shall continue to watch these threads for a complete fix. Good luck to all!!!!! |
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Craig
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Nov 21, 2005 00:06:07 GMT
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Well, I don't want to tempt fate but I can say that I haven't had to reset at all since my last post Nov 7th, 2 weeks ago (when it was doing it twice or more daily).
The only thing that has changed from then to now is that I installed IR drivers for a Palm Keyboard that I purchased a few days later. I won't say that was definately a fix, but I haven't had the issue at all since - even with the Keyboard Disabled.
One thing changed with my SD Card at that same time as well in that I got a USB Stick that I can now insert the SD Card into and make it a USB Flash Drive (no idea if this is related, but I've taken my SD Card out of my rx1955 2 or 3 times to transfer files in the past couple of weeks).
Just giving an update to my situation,
Peter |
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Peter
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Nov 21, 2005 00:09:04 GMT
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And just two minor Programs installed since: Skype and ShareIt FTP.
And I have to say that HP seems to really have screwed up the new login system LOL.
I am in no way Craig and I have no idea why it says I am.
Peter |
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alberto malvezzi
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Nov 21, 2005 13:44:27 GMT
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Just to add into the numbers.
I've bought a rx1950 a month ago and since yesterday it wont turn on after a period off.
This is realy sad.
Alberto |
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William Phelps
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Nov 21, 2005 13:59:14 GMT
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Purchased an rx1955 for my spouse, same problem as others have reported, won't power up, kills battery, etc. Was running with an SD card. Removed the SD card, it's been working fine for over a week now with no problem.
I received this email response from HP:
"HP is aware and all you can do is wait for a rom update just keep checking (web link to updates for rx1950) when it is available this is where you will be able to find it"
Here's a shortcut to the link:
http://tinyurl.com/8reso
Like others I am hoping this is solved with an update, I'd hate to have to send it in for repair. Looks like HP didn't do enough product testing on this one!
William |
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Melissa
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Nov 21, 2005 14:18:21 GMT
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I have good new for everyone. I just received an email from the guy that is helping me with this problem and he finally was able to replicate the problem.
This is what his email said...
The problem has been replicated from my end. It's very interesting to find out that the SD card inserted to the device is not the only factor to the problem. It turned out that a partnership to the desktop is also needed in addition with having the SD card inserted to the device to allow the device to exhibit the problem. (I believe the last test I've done was connecting as a Guest partnership and the problem still exhibited.)
So in my case, if the unit has never been synchronized to the PC to establish any partnership, the problem cannot be replicated when using with the SD card. Our Engineering level is currently investigating for root cause for this problem. I'm hoping to see a fix coming out anytime soon.
Nice huh!!!! I hope we have a fix soon.
Melissa |
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Freddy Esqueda
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Nov 21, 2005 15:14:30 GMT
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Hello,
I have the same problem, I called HP and they told me about the hard reset, the battery calibration, etc...
They also asked if I was using HP´s certified SD card, I noticed that HP sells SD cards, has anyone bought SD cards from them?, I wonder if the problems replicates with HP memory
Freddy |
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Tim Doten
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Nov 21, 2005 18:44:30 GMT
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I have had this problem since saturday with the two I have purchased. But I have NOT used any SD cards with them yet, so they are not the problem. I think I have developed a work around. They have been working flawless all day today with a ton of programs running. What I am trying is going into Airline mode with the wifi before turning them off. It has worked all day so far.
Tim |
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rick sherman
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Nov 21, 2005 20:12:52 GMT
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Kevin, I have rx1955 and it does the same thing. If is off for 2 hours or more it locks and will not respond to the power button. A soft reset is the only way to restart the unit. |
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Siro Perez
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Nov 22, 2005 10:45:16 GMT
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I just bought a rx1950 in the states, and from the beginning I've been using a SD card (Sandisk 512MB), and also have the same problem. The problem seems to appear only after the iPAQ has been around 20 min off... I do not experience a loss in battery life, as far as I have seen (but only waited 30 min or so...) Everytime I have to soft-reset, even if I lock the device so it does not respond to any button but the power on/off. After reading this forum I'm going to try to take out the SD card and see if this does not happen. After reading the posts I'm persuaded it's a sofware problem (or a hardware problem affecting a very big batch of iPAQs). I'm quite dissapointed, and hope they will solve it with a patch, changing the power-save options or having to stick in and out the SD card is NOT an option, that's not admissible!! |
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Ley Lee
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Nov 23, 2005 08:05:19 GMT
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Same problem with the power on with the rx1950. Might be SD card related. Also constant screen calibration problems requires to run the darn utility 5 times a day... might be related to the power problem. I am returning this pos and getting a hx model or maybe something else. I hope HP reads these messages and fixes this. |
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Tim Doten
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Nov 23, 2005 22:23:02 GMT
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Units have been working fine with the wifi off and no sd card. I put my new 1gig card in and 20 minutes later soft reset time. Sigh... |
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Darren A
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Nov 24, 2005 07:46:09 GMT
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Hey,
I'm another part of the statistics. My RX1950is unable to be turned on after a while. Tried adjusting the power settings as stated int his forum but to no avail. Probably have to try taking out the SD card (3.3v 512MB Kingston) but it really is a pain having to take out and put the card in all the time. And I really don't think it is a Windows problem or a SD card problem. HP gotta get it right man... it can't be that so many different Ipaq models are having the same problem! It's shocking that this "known" problem hasn't been fixed yet. Sigh.. I should have done more research before relying on the brand blindly. To think that I am a Palm user newly converted to Windows-based PDA. :( |
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Andy Tracy
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Nov 24, 2005 08:39:09 GMT
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Just got this from one of the many Sanjays doing hp's so-called tech support from somewhere in India:
"It seems the issue requires personal attention of a service technician to resolve it. Kindly contact your nearest service center to get it checked."
and
"I regret, there is no update available yet for this model. It is requested to wait till the update gets released."
I'm far from clear what a service technician is going to do but there is a vague acknowledgement that there is an issue and a fix is needed.
I know I messed with the device before inserting the SD card; has anybody tried a total reset then inserted the SD card before doing anything? |
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Andy Prior
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Nov 25, 2005 08:22:46 GMT
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I tried a whole bunch of things (including multiple hard resets and first boots with the SD card in place) - nothing fixes it... After digging around on the Axim link included in this thread and some other places, I think it's safe to say this is an issue with WM5 - not specifically HP hardware or this model...
What's really impressive about this is how MS seems to be completely free of responsibility and the hardware manufacturers are the ones dealing with the fall-out... typical I guess.
I'm betting on no fix until January at the earliest, given the scope of the issue. |
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Nils Jakob Clemmensen
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Nov 26, 2005 12:04:31 GMT
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Robert Gusnowski
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Nov 26, 2005 14:34:12 GMT
Unassigned
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I too have this problem - hopefully the posted "fix" works.
The "Can't turn rx1950 back on" issue however seems to be but one issue with this model.
I have also had a problem where the battery drains when the memory card is left in, problems turning off the device and an intermittent issue where the touch screen stops responding.
With the screen issue the buttons work but the device does not respond to the stylus. Resetting the device doesn't help. The weird part is that the problem comes and goes without any apparent pattern.
What other issues are end-users having with the rx1950 series??? |
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NFernandez
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Nov 26, 2005 20:10:29 GMT
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I looked at the fix, and I already have the owner information toggled at powerup but I'm always had the problem. Anyone else try it? |
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Carl L. McPherson
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Nov 27, 2005 07:54:06 GMT
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I tried this new 'sollution', but it's only been 24 hours. If it fails to startup again and needs a soft reset to get it on; I'll post here. So far it's working though. |
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Darren A
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Nov 27, 2005 08:30:59 GMT
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I tried this method in the afternoon. It seems to work and I have no problems turning my Ipaq on even with a SD card it without any drain on the battery.
HP has also contacted me to say that they are working on a ROM update. Hopefully we'll get a fix soon coz not everyone would want to have the Personal Info coming up everytime they turn their set on. It can be a little irritating, you know? :) |
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Peter
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Nov 27, 2005 10:28:12 GMT
Unassigned
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I have my own solution, though its a bit more complex than the one there. You can give it a shot if the other one doesn't fix it for you (or if you dont't like displaying your Personal Info like that).
Download the following File:
http://palmone.r3h.net/downloads.palmone.com/UWKeyboardPPC.zip
- This is the PocketPC Driver for the PalmOne IR Keyboard (works fine with my rx1950, but you don't need a keyboard for this to work).
Install the software during a sync with your computer. Then on your PDA go to Programs -> IR Keyboard. Select 'Enable Keyboard' - It should give you a popup saying 'Power Management could not be initalized.' Click OK for this. Now Close everything, and perform a Soft Reset.
When you're booted up again, go back to the IR Keyboard application. Now go to Power Management, and you'll see that unlike before the reset, it's now active and you can enable it. So enable Power Management to its most Energy Saving Setting and click OK.
Even if you Soft Reset now, you shouldn't have this Power Issue ever again, until you Disable the Keyboard.
I know this means you may use a little more power on bootup because it checks the IR ports for a keyboard, it's negigable and probably less power than Soft Reseting three or four times a day causes. It may interfere with other keyboard applications though if you have them, but they may also have similar options that you can try there.
This is of course a temp fix, but it's worked well for me for weeks now.
Peter |
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John Cannarella
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Nov 27, 2005 18:28:07 GMT
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I tried Nils' solution, turning the user ID info on. The reset problem re-appeared. I had the unit off for overnight and could not turn it back on without a soft reset and my battery was down to 73% - it was at 100% when I turned it off..... |
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Tom Fair
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Nov 27, 2005 19:43:49 GMT
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Looks like I'm not the only one with this problem. The first week I had my RX 1955 I had to reset 5 times and thought it may be caused by a lack in memory. After installing a 512K card the problem has continued with nothing loaded on it.
Hopefully HP will get out an update soon. |
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Nils Jakob Clemmensen
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Nov 28, 2005 16:21:07 GMT
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I'm sorry to hear that John. Really hoped that this would solve the problem for everyone. Maybe it matters if you don't have the SD-card inserted when you enable the information screen? you could try to disable and then enable with the card inserted to see if that helps. |
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Straightwaytech
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Nov 29, 2005 00:45:29 GMT
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I just called up support, and was told that there will be a rom update around Christmas time, so expect there to be a rom update to fix the power on problem, as well as the activesync issue, where the pocket pc does not stay off when cradled to a computer, among other fixes.
Sincerely,
James Simpson
Straightway Technologies Inc. |
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Freddy Esqueda
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Nov 29, 2005 09:52:09 GMT
Unassigned
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I tried the thing about my personal info, and did not work for me either, it won´t turn on after a few minutes. Let´s wait for the hotfix.
Freddy |
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William Phelps
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Nov 29, 2005 14:05:39 GMT
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We've had the owner info display turned on since day one, it does not help. Looks like this is not a solution for several people. I wonder what the difference is? Looking forward to getting a fix for this soon... |
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Mike D
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Nov 30, 2005 03:10:47 GMT
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Christmas! We gotta wait till Christmas! That's three months after I bought this cursed thing. How can they miss something so obvious as not booting when an SD card is used? *shakes head in amazement* |
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Carl L. McPherson
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Nov 30, 2005 08:27:48 GMT
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Did the owner info display trick.. after three days the problem started up again. |
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A L
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Nov 30, 2005 09:15:33 GMT
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ADL....10 DAYS LATER THE RX1955 IS RUNNING LIKE A CHARM....JUST DON'T PUT THE SD CARD IN. |
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Edward Rowlance
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Nov 30, 2005 09:33:09 GMT
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I am experiencing the same problem. Is HP offering any sort of fix for it or do we just have to remove our SD cards every time we power off? |
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Melissa
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Nov 30, 2005 10:01:32 GMT
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I also tried the information thing and it worked for a day but the next day I had to do a soft reset. I hope to fix really fixes the problem. |
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Andy Prior
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Nov 30, 2005 12:39:41 GMT
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Based on lots of reading about all the models (HP and Dell) that seem to have this kind of issue - the SD card and the ActiveSync problems... My guess is the issue is rooted in the Windows Mobile 5 interrupt model... Something is blocking or not firing when it should. Given that, I'm willing to wait until Christmas... They start screwing with the threading model and don't test enough we will end up with a unit in which the SD card will work but your friggin notifications of tasks/appointments will not fire correctly or THEY will hang the system.
Here's to hoping the ROM fix is a Christmas present! |
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Ted Fitch
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Nov 30, 2005 13:27:09 GMT
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Guys,
I have the exact same problem with an hx2495 that I bought in early October. It only seems to happen to me about once every 5 or 6 days. HP sent me a replacement battery because for me it had died totally before I could soft reset it. The battery did not fix the issue. I had ecost send me a replacement iPaq and it has done the exact same thing. Yesterday I actually caught it in the process and was able to take the battery out and reset it, it still had 40% battery after having been at 90% shortly before. AND it was hot, the device.
Anway, I am going to try to SD card route on this. But it appears to be more than just an rx1950 issue. It is happening to people who upgraded hx series devices to WM5 AND to owners of the Dell Axim x51 series WM5 device.
I have put some emails out to some of the user sites out there, we need to get Microsoft's attention on this because I don't think it's an issue with HP or Dell necessarily. |
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steve blackburn
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Nov 30, 2005 15:10:11 GMT
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Have had rx 1950 since october, needed sofet resets several times a aday with sd card in, works faultlessly without. I have tried turning the owner information on, worked perfectly with 512Mb sandisk SD card for 2 weeks. synchronised it with PC first time for three weeks last night, today nightmare!!! needed soft reset 6 times, so i suggest it is linked with WM5 and active synch, roll on xmas and a fix
Steve |
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¿¿¿¿¿¿ ¿¿¿¿¿¿¿
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Dec 1, 2005 12:57:10 GMT
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Hi everyone,
just to add my self in the list. I got yesterday a new rx1950. I installed at once a Sandisk SD 256 card. I also have the contact information showed up at startup (i did it anyway for fun). I have done countless soft and hard resets since yesterday that i first opened it.
Very bad for HP... I hope they get the messages. |
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AHSAN MOEEN
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Dec 1, 2005 16:59:30 GMT
Unassigned
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I bought my unit from Bestbuy and folks there at the store also experiencing the same problems. I had to make a choice between Palm TX and this unit and unfortuantely I went after this model.
Since I started using SC card, this power problem is really getting on my nerves. I'll contact Hp support to get their firm answer onces for all otherwise it's easy to return the unit to Bestbuy. |
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jinbrother1
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Dec 3, 2005 01:57:19 GMT
Unassigned
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The problem may arise when certain programs/applications are not turned off before you press the power off button. I would leave my Windows Media Player on when I turned off my device, and everytime, my device wouldn't turn on unless I did a soft reset a day later. So see if shutting down applications before pressing "power off" solves the problem. |
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A L
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Dec 3, 2005 06:16:53 GMT
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ADL here.....the rz1955 has been running all its programs as it is supposed since I removed the SD. I've been watching and reading and thought last night I would try some of the suggestions in the last few days but with the extra storage card (128K). Guess what, this mornning I had to do a soft reset and the battery was nearly zero (000). Okay, out goes the storage card and bibi my problems. Just a shame it defeats the purpose of being a Digitasl center. To keep big files I still need to haul around a jump drive. |
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Peter
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Dec 3, 2005 19:46:22 GMT
Unassigned
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Just to add, I know no one is interested but.
I also have no issues with this at all since I installed the ThinkOutside keyboard driver on my rx1955. It seems any driver that has anything to do with the IR port fixes the issue, and its turned on every single time I've tried with it enabled (2 weeks+ now).
I don't know how its affecting my battery life though I admit. It took it 2 hours to get to 70% while watching a movie the other day on TCMP with full backlight and full screen video.
No one has ever replied or made any mention of my posts, but it definately works as a fix for this issue, even if you don't own any keyboard and any keyboard driver when enabled seems to do the trick.
Peter |
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A L
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Dec 5, 2005 03:13:20 GMT
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(ADL) Hi Pete, I would like to take up your suggestions and load a keyboard driver....although I do not have a keyboard in mind to connect to the rx1955. As you said, I do not actually need the keyboard. Where do I find such a (free) driver? Is there a particular web site or link you can guide me to? My solution was just to not use the SD card...which works....but I am willing to tempt fate and check into your option. Marry Xmas [....it is the season :-)...] |
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hass chapman
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Dec 5, 2005 04:42:50 GMT
Unassigned
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Same problem here... I would also like to know where I can get the driver.
I contacted HP-support but they couldn't help me at all. |
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Peter
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Dec 5, 2005 11:08:50 GMT
Unassigned
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Well, there are two options. You should probably try the Palm driver first, since it has the least amount of impact on the system, and give the other one a try if this doesn't help.
---
You can try the Palm one I posted in my last post up a bit in the list - I know we have a PPC and not a Palm but these are the PPC Drivers for their keyboard - here it is though with slightly different instructions:
Download the following File:
http://palmone.r3h.net/downloads.palmone.com/UWKeyboardPPC.zip
- This is the PocketPC Driver for the PalmOne IR Keyboard (works fine with my rx1950, but you don't need a keyboard for this to work).
Install the software during a sync with your computer. Then on your PDA go to Programs -> IR Keyboard. Select 'Enable Keyboard' - It should give you a popup saying 'Power Management could not be initalized.' Click OK for this. Now Close everything, and perform a Soft Reset.
When you're booted up again, go back to the IR Keyboard application. Now Disable and Enable the keyboard and that should do it. Do not change the Power Saving Settings - they will disable the keyboard after your next restart if it is not detected, and that's not what we want.
---
Or you can try this one from Thinkoutside: http://www.thinkoutside.com/support/Drivers.asp?ManufacturerID=11&ModelID=302
There you just download the file, and you can read their own Release Notes on it. You pretty much just need to install the driver, soft reset, and go through the settings until you get to the option to 'Enable' - I personally disable all other IR apps through this program, but it shouldn't affect things if you don't.
The Thinkoutside one makes it easier to use the Keyboard if you have it, but it does, for instance, add its own slots into the Input Menu. The Palm one does not, and aside from going to the 'IR Keyboard' program in your Programs directory, it changes nothing that you can see in your PPC.
Peter |
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Ahmed Kamel
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Dec 5, 2005 11:54:05 GMT
Unassigned
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Hey,
I would like to know if anyone else has tried this... I tried it. So far its interesting... Let me test it for a while... |
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marlo tanner
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Dec 5, 2005 17:43:46 GMT
Unassigned
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Having the same start-up problems and read this thread some days ago, I installed a recently bought 'Think Outside Wireless Keyboard' (infrared). After that I had no problems anymore with starting the Ipaq 1950, although a 256 Sandisk SD card was all the time in it.
Today the starting-up problems were back again.
I realise I have been experimenting yesterday with someone to beam over some files on the infrared port (which by the way did not succeed). Maybe that causes the troubles I have today.
I shall try to install the outside keyboard again, see if that helps and will let it know here. |
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Michael J Seeman
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Dec 5, 2005 18:32:14 GMT
Unassigned
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My rx1950 is also a victim of this problem (soft reset required w/ 1GB SANDISK SD card). I have the Think Outside The Box IR keyboard driver installed which was mentioned as a circumvention, but still have to soft reset at power-on time frequently. I'm amazed that a problem so prevalent was not detected by HP's QA, or did they know about it and ship the units anyway? |
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arun shekar
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Dec 6, 2005 01:55:31 GMT
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i bought this ipaq rx1950 3 weeks back after successfully using ipaq 1930 for almost 2 years. but the new one is almost frustrating to even look at, it wont start up when left overnight without a reset. seldom screen is unresponsive, battery would drain for no apparent reason. returned my first unit back, got a second one, replaced it with a 3rd one, guess what, the same story all over. the retailer made couple of calls to the HP head off then informed me that it must be some firmware or ROM prob, probably the motherboard stuff and directed me to the HP service centre and guess what, they never heard of such problems here in KL,malaysia, so asked me to leave it with them so their engineer could look into it. i dont have much hopes though. it's a RM1188(malaysian ringit) waste. never expected this from HP, always been a religious customer..typing from my HP notebook. hopefully they better get serious with this issue, or loose regular customers like me for sure.
arun shekar |
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Ahmed Kamel
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Dec 6, 2005 08:34:04 GMT
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Tried to install the driver. At first it seamed to help. Was hoping for a miracle. But alas, Microsoft Strikes Back... For those who have not read the entire thread, this appears to be a WM5 and Active Sync issue. This is not just limited to HP pocket PCs. Add to this the great idea of removing the ability to sync to your PC over the LAN or WiFi, Microsoft has a real winner here. Thank You Uncle Bill... If anyone is reading this at HP, units are being returned left and right. Your losing sales and its costing you a painful amount of money in lost revenues and returns. Fix or demand that this be fixed immediately, and come on guys.. put WiFi sync back in. That's just nuts. |
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Robert Gusnowski
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Dec 6, 2005 21:35:36 GMT
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This really quite sad at this point. There are obviously issues with Windows Mobile 2005 and/or the rx1950.
Where will the finger of blame point? Is it up to HP to resolve the issue or is it a Microsoft problem? Maybe the truth is that it is a little of both.
The thread - http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=978048 - also references issues with this model.
As an aside operating the rx1950 without an SD card does improve stability. However without SD support a big piece of the picture is missing?
Forget about "where's the beef?" - my question is "where's the storage?". |
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A L
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Dec 7, 2005 01:57:46 GMT
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Well said Robert, where's the storage HP? And Windows, why don't you deliver a finished product? I know this scarry stuff for a Tech-ee but, live was far more dependable and less time consumming with the Neolithic Sharp Y series diaries; 3 flat batteries = 2 years life, querty key pad, clam shell, notes, agenda, calendar, expenses, telephone (+secret), PC program/back up...all for $60. Ummmm, yes true, it did not have a means of storing programs and files.....Uhhh pardon me, neither does the rx1955 at 2 times the price.Well done everyone contributing to solving this problem. The unofficial HP work force. Hope we got shares to get something out of it. Really disappointed with no HP apology on this forum, they could gain (under reasonable doubt) good will. On a brighter theme, it's Xmas and maybe the wife will by us a new HP toy? |
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Shaun Goudy
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Dec 7, 2005 03:39:19 GMT
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Tried all the suggestions listed here and having some luck, it worked for 10hrs with no problems. Seems that no matter what you do you must remove the SD card if your going to leave the Ipaq off for several hours and not on charge.
Spoke to Hp today and the guy said, "yes, there is a problem". He then said,"if you leave an SD card in ANY ipaq it will drain the battery. This has been known since the Ipaq's first came out." When i asked why there was nothing in the manual he came up with, "they don't come with an SD card so the instructions are not included in the manual". Apparently it's up to the SD makers to tell you that you must not leave a card in an Ipaq.
I thought that i'd try my luck one last time and see if he knew when a fix for this problem, which is not really a problem according to him, would come out. Sometime, he said.
What a joke....It basically came down to this. Yes there is a problem, but it's not a problem and the fix for the problem, which is not really a problem, will come out...evetually. |
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Koi Ho
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Dec 7, 2005 04:49:59 GMT
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I'm having the same problem.
With SD card = power drain & needs soft reset
Without SD card = no problem
Palm driver doesn't work for me.
How can HP tech say that all iPAQ are like that. Other iPAQ's that I & my friends use do not have this problem. Mind you they are non-WM5 iPAQs.
They'll have to bring out a patch soon or there will be a mass revolt against HP products. |
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Ted Fitch
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Dec 7, 2005 12:18:08 GMT
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Update. Since I removed the SD card on November 30th (and have not put it back in) on my hx2495, the battery drain/soft reset issue has not happened on my unit. Normally I would have it happen 1 to 2 times by now with the SD card in.
The hx2495 seems to have the exact same problem as the rx1955, but doesn't seem to happen as fast or as often....
What a pain. HP needs to address this right now. Some type of acknowledgement of this problem would be nice. |
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Peter
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Dec 7, 2005 12:40:24 GMT
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Heard from a bunch of people here that said the keyboard driver idea worked for them, and others that said it didn't I've also spoke to some people about it offline and they gave it a shot it and seems to help.
If you do have to soft reset, make sure you Enable the driver as soon as you start back up. Usually its because it was somehow disabled that it was allowed to get stuck. I've had it happen to me that way once over the past month, but otherwise it's worked fine. Remember though not to enable Power Saving.
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As to battery drain from the SD Cards, after I setup a Wifi SD Card on another PDA for a friend it had a special alert saying that if you left it in some PDAs it would result in a drain on battery life. At least one of these was an iPaq, though I can't recall the exact one now. But I do think it said that a firmware upgrade would fix the issue.
In general though, its hard to compare if we are getting drained without knowing how long we can run it with or without the SD card. Does anyone know these numbers?
Peter |
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Ted Fitch
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Dec 7, 2005 12:47:41 GMT
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Peter,
The whole notion that an SD card would be causing this problme is "normal" is BS on the part of that HP tech.
YES, in any device with removeable memory such as SD or CF cards, there is a certain amount of battery overhead that will result from having the external memory installed. But it's minimal, minor, not an issue. If you did testing on this (with an iPaq that isn't having these other issues) having an SD card in might cause you to have 8 days of standby instead of 8.25 or something like that (maybe even less).
The problem is that for some reason the SD card seems to be draining the battery at an extraordinary pace, like in a matter of hours. On my device, I could have 100% battery in the morning but then in the early afternoon it would be totally dead. That is not the "expected" behavior from having an SD card in the device, so some HP tech is just blowing smoke because they don't know the answer to the problem. |
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R. Wong
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Dec 7, 2005 15:48:18 GMT
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Hi Folks:
I had to put my two cents in too. In my opinion, my RX1950 is a bugfest. Here are the gory details.
Now I've used the HP 1940 for almost two years...it died, in other words, the thing won't turn on no matter what I do (hmm, I'm just wondering if it had anything to do with a flash memory card I installed in it, it did have intermittant problems turning on, and then finally it wouldn't turn on at all, regardless of whether I took out the flash card or not). I never had to do a hard reset once, and very rarely a soft reset.
So I was pretty ok with buying a new organizer...but my RX1950 is bug-ridden. The thing won't turn on after leaving it off for a few hours. I have a 2 gig Sandisk ultra II 2.0 GB memory card installed. Once, I had it off for a few hours, and when I got it back on, the battery had gone from virtually 100% down to 60%. Also, when the unit is attached to the sync cable, when I turn off the unit, it'll come back on. If you pause playback of a music file, turn the unit off, turn it back on, resume playback, the media player will play for a second, and then skip to the next track. Sometimes the unit freezes. Etc, etc, etc.
I'm really disappointed with this unit. The form factor is terrific, but the bugs need to be fixed. I called tech support today, and the person didn't mention that LOTS of RX1950 users have this problem. Thank goodness I just found this forum, at least misery loves company.
Oh yes, the quick fix of taking the flash card out. Well, I have music files on the flash card since I like being able to use thr RX1950 as a music player so I don't have to carry a separate music player. If I have to take out the flash card all the time, what's the point then of having an organizer that can do it all. HP needs to get cracking on a fix. If they fix the software bugs, then the unit would be a pleasure to use again. |
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helen chan
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Dec 7, 2005 16:26:16 GMT
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Not to pour oil on the fire but, it seems to me like HP was grossly unprepared to support the rx1950. It's been 2 months since I bought it and their HP Care pack hotline folks are still saying that they can't even *register* my 2 year care pack because their system doesn't even have the model number as an option for registration. Needless to say, the web registration didn't work. I have the same issue as you guys, except my battery doesn't drain... Once it did way back when I first got it, but since then I've changed a bunch of power settings on it and the battery has never been a problem again, but I can't be sure what the "fix" was. I also have the problem where it spontaneously turns on when it is plugged in to sync/charge. I make sure the screen backlight is off before I shut it off to make sure any quirks wont drain the battery too. Good habit to follow and a lot less annoying than soft reset or realizing you have no power. |
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Peter
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Dec 7, 2005 19:42:54 GMT
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I know its not a major issue from normal SD Card use causing a power drain - at least for me. I've never run dry since I got it - and I get at least 5 hours of use out of it no problems. So I guess I'm not as bad off as some - even with my SD Card in all the time it is only a very minor thing (Kingston 1 GB 3.3V Card) - as it should be.
The Soft Reset issue doesn't happen because of the Keyboard drivers, but certainly there is still that Sync/Charge random on issue. Someone posted above that HP will fix it in a patch to be released around Christmas. Hopefully. |
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hass chapman
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Dec 8, 2005 02:10:18 GMT
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I am returning my rx1950. I found an old rz1710 which is almost the same size, has a SD card slot and DOESN'T have all the bugs of the 1950.
I have had it for two days now and it's still working fine: left the SD card in overnight and it is down from 100% charge to 93%, my 1950 would have been dead!
I would recommend anyone else having problems with their 1950 to do the same; old PPCs are still available if you look carefully and they work way better! |
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Alan Rosenblum
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Dec 8, 2005 11:23:25 GMT
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Hey guys,
I was having a similar problem with the hx2495.
When it was off for a few hours or more, it would not turn on, and the battery would be very low and had to soft reset. I found another thread that attributed the problem to ActiveSync w/ WM 5.0. You need to set Activesync on the Ipaq to manual schedule. You can do this by adding a fake exchange server connection -> ActiveSync -- Menu -- Add Server Source -- Enter an Ip address like "1.1.1.1" -- enter anything in the next 3 windows. After the fake exchange server is set, Menu/Schedule is available. Set both windows to Manual. Then, go back to connections and delete the fake exchange server. See the following link for the source of this trick:
http://www.aximsite.com/boards/showthread.php?t=104366&highlight=wm5+tips
Scroll down to Active Sync 4.0 turns on automatically.
Users who posted after the fix have reported no further problems. I have just done this today, so I cannot comment on my success.
Good Luck.
Alan |
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Alan Rosenblum
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Dec 8, 2005 11:27:10 GMT
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Just a further note, after you make this change, make sure to go into running programs and shut down Active Sync if it is running. It should only activate when you cradle it, or manually activate it. When you are thru Sync-ing, be sure to close the program on the ipaq.
Alan |
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Robert Gusnowski
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Dec 8, 2005 20:03:51 GMT
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It has been several days now since I removed the SD card from my rx1950. The end result - no major problems other than some intermittent ActiveSync issues.
While I had to use a "soft reset" a few times to get ActiveSync going the device has never failed to turn on nor has there been any issue with battery draining to zero.
I have put the SD card in to read data stored there, but the card has been removed after each use and the application using the data closed.
This is not a solution - it is a kludge work around. The whole idea of a PDA is "instant on" and "instant access". Having to put the SD card in, remove when completed and then go to "setting ->memory" and kill the active application pretty much makes using the PDA a major chore as opposed to a functional transparent tool. My guess is that most people are like me and expect that a PDA be tool that helps increase productivity. Right now the rx1950 just doesn't fit this description. |
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A L
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Dec 9, 2005 02:20:45 GMT
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Well said Robert. "Kludge". I like the word. The whole benefit of having something to quickly jot down notes or quickly check up telephone numbers or access information is measured against the time it takes to grab a pencil, paper(notebook...agenda/telephone), and then only seek it for retreval. The PDA (rx1955 specifically) is like some bi-polar kid...needs to be charged, throws tantrums, and requires a degree of trickery to get it to do what you want. The only thing which seems simple to run on it is 'solitaire'. A bit of a pun. Sorry. Thank you Alan, you are a helpful solution for many who have spent a lot of hard earned money and been let down HP. Don't go too far away, we might need your assitance for other HP items. I hope HP thanks you for your time. Merry Xmas |
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Anatoly Vartanov
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Dec 9, 2005 05:35:36 GMT
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Hi guys,
Alan Rosenblum, thank very much for this solution. I have tested this trick on my rx1950 last evening. "Turn-back-on" problem has being disappear from my device for the time.
It's look like not only HP problem, i think it's MS trouble too, and they must fix this problem by issuing a critical patch. |
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Ahmed Kamel
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Dec 9, 2005 08:12:00 GMT
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Thanks Allen. I tried the Active Sync work around as well... So far so good. Although it has only been 2 days... |
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R. Wong
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Dec 9, 2005 13:13:07 GMT
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POSSIBLE BUG FIX FOR THE NO-TURN-ON-WITH FLASH-CARD-INSTALLED PROBLEM!
I have a 2 gig card installed in my RX1950 and refuse to accept that I have to remove it when the organizer isn't in use. I tried various suggestions on this forum and found the following:
I tried turning on the identification info and notes when the unit turns on in the Owner Information function in Settings. That didn't work. I tried setting up the exchange server, and while you can select manual syncing for the exchange server, it doesn't do anything to stop the unit from constantly turning back on when it's hooked up to the USB cable. When I deleted the exchange server after having set it, the schedule option disappears entirely - you can't access it at all. And when I keep the exchange option but unselect the contacts, tasks, etc. from being synced (so that nothing from the exchange server is to be synced), the unit still still turns on contantly when attached to the USB cable.
I then stopped the sync program on the unit when it wasn't attached to USB. I turned off the unit, left it unattached to USB, and next morning when I turned it on...it turned on, and no battery loss at all! Wow. so far, so good. Now I don't know if it's because of the exchange server trick or the deactivation the sync program when the unit isnt' attached to USB, something's working for me today, so I thank all for their suggestions and will keep my fingers crossed for tommorrow. |
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R. Wong
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Dec 9, 2005 16:44:56 GMT
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Oh yes, I forgot to mention that I also unselected the todaypanel in settings-today. I got the impression that it was adding some overhead in processing power. I only have the date and device lock selected now.
Hope other RX1950 users get some relief from the suggestions on this forum. |
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Peter
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Dec 9, 2005 18:36:14 GMT
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Question: Do you guys leave your iPaqs connected to USB overnight?
I only ever connect it to USB when I want to Sync it - otherwise the only thing plugged in is the power cable. I have lots of problems with it when its hooked into USB (turning on randomly, etc...) and ActiveSyncing and so on - but if I just leave it hooked up to power, everything works fine.
I probably have it hooked up to USB less than 10 minutes a week. Is this normal use, or do you guys always leave the USB plugged in?
Peter |
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R. Wong
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Dec 10, 2005 04:23:55 GMT
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On my old Ipaq 1940 (aka 1945), I never had any problem with the unit constantly turning on with it hooked up to USB. Unfortunately, the cable that comes with the RX1950 is USB only. You can't just use it as a power cord...unless you unplug the end that gets plugged into the USB port on your computer. But then that means constantly plugging and unplugging things, and that's just not consumer-friendly. |
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Peter
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Dec 10, 2005 09:33:18 GMT
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This might be one of the reasons I have fewer problems than some people I guess. I'm always only connecting it when I need it because I'm using a laptop with it. Its a Desktop Replacement so I don't need any others. Because of that I'm always disconnecting all the USB ports whenever I take it with me - so its just less work to not always be reconnecting the USB end. |
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Peter
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Dec 10, 2005 09:35:51 GMT
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This might be one of the reasons I have fewer problems than some people I guess. I'm always only connecting it when I need it because I'm using a laptop with it. Its a Desktop Replacement so I don't need any others and the USB ports being so accessible is a big plus for this. Because of that I'm always disconnecting all the USB ports whenever I take it with me - so its just less work to not always be reconnecting the USB end. |
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R. Wong
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Dec 10, 2005 19:51:22 GMT
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I tried out the AC adapter for my old H1940 on the RX1950, and it works. Looks like from now on, I'll plug my RX1950 into USB only when syncing, and otherwise use the AC adapter for charging so as to avoid the always-turning-on problem of USB. |
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Peter Bright
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Dec 10, 2005 21:39:16 GMT
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I tried Alan's tip and am pleased to report I've had no further "can't turn back on" problems. It's only been a day but it would have normally happened by now so I'm hopeful it stays that way!
One strange thing though... at around 01:30 this morning I spotted the charge/notification light flashing amber. A flashing amber light means its charging - but the unit is not plugged into anything!
Nothing is listed in "running programs".
I ran a selftest which tested a flashing green charge/notification light and at the end of the test the flashing amber never returned.
All still seems ok. |
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Donald Heinkel
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Dec 11, 2005 03:42:30 GMT
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Joining the thread, hope I can be of some helpâ¦
I have experienced the same power-related problems that everyone else has reported and have gotten the same replies that everyone else has gotten in terms of calling HP. HP didnât provide me with a date for the patch but told me that it was a known issue and one was coming.
My HP PDA experience is fairly robust as I do all the IT purchasing for my company as we have a number of HP handhelds. I can report that the bug seems to be limited to the Microsoft WM5 operating system. The HP HX2410 with WinCe 2003, that I bought in August 05, doesnât have these problems.
Having now seen the breadth of the fall-out, I have to report that I am preparing to return the 1955 and buy something with the more stable WinCe 2003 OS. New is apparently not better on this occasion. Iâve very disappointed, but while I am within the timeframe where I can return the unit, you can bet that I am going to rather than live with this and hope that HP or MS gets to it sooner or later. The struggle will be to find a retailer who has a unit that isnât so new that it has WM5. |
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Ahmed Kamel
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Dec 12, 2005 08:41:15 GMT
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Hey everyone... I tried Alan Rosenblum's fix. Its been 4 days now with no power on problems. I use to have to reboot every few hours. I think this is the solution that we have been waiting for, at least until they come out with a ROM update. My SD card is always in and running just fine. Thanks Alan! |
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R. Wong
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Dec 12, 2005 17:25:54 GMT
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While the "can't turn on without soft-reset" problem seems to be addressable by Alan's suggestions, the problem of "won't stay off when attached to USB" remains. IMO, the RX1950 rollout has been quite a disaster. Don't they test these things first before releasing it the public. And when I say "test" I don't mean giving it to HP engineers to test, I mean giving it to everyday business people and other end users. |
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John Cannarella
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Dec 12, 2005 20:30:55 GMT
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I tried Alan's suggestions over the weekend, and I've had my SD card in and have not done a soft reset for 3 days!!
Looks like Alan solved at least part of the problem. I haven't sync'ed yet to see if it keeps waking up or not. To me, that's not much of a problem, I can just unattach the unit after the first session, I charge it from the AC adapter without plugging the USB in. |
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Mike D
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Dec 14, 2005 16:40:18 GMT
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The solution works for me too. Thanks.
(Now I gotta figure out how to transfer from PC to storage card, my audio books are too big for main memory) |
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Mitch Vuernick
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Dec 14, 2005 23:59:33 GMT
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I have a new rx1955. Have a 1GB card as well. Put the card in from the first day I have had it. Same lockup issues.
I noticed the machine behaving like the "device lock" was enabled even though it wasn't. So I went to "today's settings" and unclicked the box "device lock". It no longer shows up on the Today initial screen.
So far today, I've used it, turned if off for a couple of hours, used it again and it's worked without a soft reset.
Give it a try. |
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Mikko Seittenranta
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Dec 15, 2005 20:40:54 GMT
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I had exactly the same problem with a 1 gig card. I tried Alan Rosenblum's fix and have not had a problem with turning on for some days now. ITs worth trying if you are having this problem. |
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R. Wong
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Dec 16, 2005 13:29:25 GMT
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IMO: I hope HP doesn't read this msg board and get the feeling that they don't have to do software patches now. My RX1950 still has many other bugs, and a lot of work needs to be done to get my RX1950 to the relatively bug-free state of my old H1940. For instance:
1) When I use the search function, you type in a word and let it search, and the unit is supposed to find all occurrences (if you select to search the entire unit). The search functions doesn't work properly on my unit. It will give me contacts that have absolutely no occurrences of the search word. Also, it takes forever and ever for the search to finish, for those few times it actually finishes searching for the search often hangs, and a soft reset may be needed. This never happened on my H1940, whose search function worked very well and very fast.
2) If using media player to play music files, the Now Playing screen may be correct at the time, but turn off the unit for a while and then turn it back on, the Now Playing screen gets screwed up with lots of "unknown" entries, and the media player will often then hang, requiring a soft reset to get the PDA working again.
3) If playing a music file and you then at that moment suddenly turn off the unit, or you simply pause the playback and then turn off the unit, when you turn it back on, it often causes the media player to screw up. It'll skip to the next track, or it'll just hang, requiring a soft reset.
4) I don't care if the workaround for the "can't turn on without a soft reset" works, it's inconvenient. This thing should work transparently.
5) I don't care if you can unplug the USB so the unit charges with constantly turning on, it's inconvenient too.
Again, I think the RX1950 shows great promise, with a class-act form factor, but the software needs fixing. |
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Peter
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Dec 17, 2005 15:58:45 GMT
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Finally can post this, it wouldn't load the reply screen at all yesterday. Here's my question:
What firmware version do you guys have by the way? Mine says 1.00.04 whenever I Soft Reset it. I looked at one in a store today and reset their example model and it said 1.01.00.
Peter |
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John Cannarella
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Dec 17, 2005 22:41:20 GMT
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OK - tried Alan's workaround and it was good for about 5 days. Then I copied some files from Mobile Word to the card.
The next day, when I got to work the PDA had to be reset in order to turn it on and it was at 17% battery amount. I limped thru the day and took the card out that night. That was Thursday and I haven't had an issue since (without the card - back to ground zero)... |
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Juliet H
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Dec 19, 2005 21:07:28 GMT
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Hello
I have been following the forum for some weeks, and though I had better throw is my 2 cents.
I bought two rx1950's and took one back for the turning on problem, and got a replacement. All three had the problem with SD cards installed and no trouble at all with no SD card. I have tried Alan's solution on both our machines and so far this has made them work great(5 days touch wood).Thanks Alan
South east Asia Tech support (Australia) were no help when it came to acknowledging that all units had a bug and just wanted me to send it in for a suspected rom problem which I did not due thanks to this forum, if HP is listening, I would like to say this is not good enough, these things should work and tech support should be equipped to deal with such a widespread problem with a suitable response and acknowledgement of the reality of what we are all saying |
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John Caves
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Dec 21, 2005 13:25:57 GMT
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I'm going to add my name to the list of unhappy Ipaq RX1950 buyers. My problems are much like the others but I'll summarise:
1. When linked to my wireless network but even with the Ipaq switched off the battery drains within 24 to 48 hours max.
2. More often than not the Ipaq won't switch on without a soft reboot.
3. It keeps losing the current date and time. The date changes to 9 May 2005 and the time changes to something different.
All I've tried so far is putting it in Flight mode to disable wireless. This seems to have extended the battery life to a better but still meagre 4 days. Bearing in mind that during this time it was switched on for only about 20 minutes.
Initially I thought the problem was just the battery so when I spoke to the HP helpdesk they said they would send me a new battery (not received yet). They did not mention about all these other issues even though I did mention that I thought the date had changed although I initially put this down to my error! It was only on reading these messages that I realised that there were fundamental issues with this machine.
As it would appear that HP don't have a resolution to the problems, my next action will be to attempt to get my money back from the supplier. How successful that will be remains to be seen bit I will try. If that fails I will continue rattling cages until these issues are resolved to my satisfaction. |
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Gabriel Hull
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Dec 21, 2005 21:57:18 GMT
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Count me in too. I had mine for about a week with no problems because I was waiting for my SD card to come in stock. Since I got the 1Gb SanDisk SD card, I haven't been able to turn it back on after it has been turned off for a while. I will take the SD card out for the time being, but it really is an unacceptable solution. |
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jonesy
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Dec 23, 2005 17:00:44 GMT
Unassigned
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I purchased my rx1950 about a week ago. The first day it worked fine apart from getting a desktop error during synchronisation. I decided to add a MMC card I had and when itried to switch it on after a few hours I had to do a soft reset.
In the meantime I had ordered a 1Gb SD card.
Shortly after I was browsing this forum and started to think I had wasted my money.
However I tried Peter's IR keyboard solution after the SD card arrived. Only been overnight but NO problem starting.
Thanks Peter
Re: ActiveSync - I have downloaded the latest version 4.1.0 - It doesn't seem to have a problem with auto syncing |
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Is There Gas In The Car?
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Dec 23, 2005 20:54:03 GMT
Unassigned
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I'm having these same problems.
After reading this entire thread, the question for me becomes: Should I return the rx1955 to the store, or should I wait for HP to deliver the promised ROM upgrade?
I purchased this from Circuit City 09DEC05.
What would YOU do?
Tom
Raleigh, NC |
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Carl L. McPherson
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Dec 24, 2005 01:36:20 GMT
Unassigned
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Gas in your Car;
I'm in the same situation you are in, except I bought my rx1955 from BestBuy and it was one month before you got yours.
I'm not sure if you should return yours or not, I've decided to keep mine. |
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Healer
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Dec 24, 2005 09:27:00 GMT
Unassigned
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I'm having the same problems (power button won't turn on the unit in the morning and have to do a soft reset - battery sometimes drains a large amount overnight).
I opened a case and got this quick reply from HP.
"If your unit is having problems turning on, you may want to go to Start-> Settings -> Today and click on the tab that says Items. You will see an option at the bottom that says "Today Timeout". If you take the checkmark out of this box, it should stop the issue from happening. You should not lose any of your information from the soft reset, or from this work around."
This morning the power button worked. Only one day so far, but I thought I'd pass this HP work around on. |
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Iain Sedgman
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Dec 25, 2005 04:50:12 GMT
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Just adding my bit to this issue. I purchased my first iPAQ (a rx1950)on 22 Oct in Australia and had the same hassles everyone else has had. By early Nov I was sure something was wrong and then the battery wouldn't recharge and sent it back and replaced (the battery) under warranty. Then realised I still had the software reset problem. On 9 Dec contacted HP and was told it was a known problem to do with the software and a password issue. I was told the workaround was to remove the card before shutting the unit down. I buy because of the brand HP and this is the first time I have had such an annoyance. Waiting on the real fix like everyone else. |
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Carl L. McPherson
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Dec 25, 2005 05:22:39 GMT
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Healer:
My iPAQ has NEVER had the "Today Timeout" box checked since I bought it. I hope the suggestion works for you, but it is not the sollution. |
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John Cannarella
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Dec 25, 2005 21:29:29 GMT
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Tom (Steely Dan fan.....)
It all depends on your willingness to put up with the lack of HP/Microsoft support.
I moved away from the Palm O/S due to issues with my T5 and the uncertainty of the future of Palm O/S. I intended to use the iPAQ with a program that would sync with my iBook but it's not ready for WM5 yet (shock #1).
Right now I can live without an SD card but they had better get it fixed soon or HP will have a unit returned.
If I were a first time buyer of a PDA, I'd be pretty pissed at this time....and - (non-shock #1) it doesn't seem to be an issue with the HP unit as much as an issue with WM5 - since Axims exhibit similar symptoms. |
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Donald Heinkel
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Dec 26, 2005 01:06:01 GMT
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I tried the fix that Alan provided, where you add an ActiveSync connection and set to manual sync, and I can happily report that the power button works consistently and the battery lasts for up to five days.
I'm now very pleased with my unit. I'm of course still looking for the promised ROM update, but I'm not holding my breathe... I've been checking with the HP InstantSupport Chat crew every couple of days and they still say that they have no word as to when the update will be available.
FYI - I'm hearing that Dell Axim users with WinMobile 5 are having the same problems... this is clearly a Microsoft problem, not an HP problem.
One last thing... I just bought myself a Piel Farma leather slip case for the RX1955 through StylusCentral.com for 14.99. The case rocks! and they had it on my doorstep in three days with regular shipping (3.99). Comes in three colors and fits like a glove. I highly reccommend them.
D. |
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Marco Martinez
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Dec 27, 2005 22:02:02 GMT
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Same problem as Kevin's...But I followed the remove-the-memory-card advice. My rx is currently working just fine, but I'm looking forward for HP's response on this unfortunate and bitter situation. |
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jaredyip
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Dec 28, 2005 10:35:24 GMT
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Hi, I'm from S'pore...same problem here...looks like every single units of rx1950 has the power on issue everywhere....hope HP will overcome this mess ASAP... |
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Louis Rulli
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Dec 28, 2005 13:44:17 GMT
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I just received the IPAQ rx 1955 and am experiencing the same problem. A soft reset is needed to turn power back on (approximately once per day). (I also noticed that Active Sync keeps running in the background, even though I go in to Memory, Running Programs, and shut off Active Sync. Ten minutes later Active Sync is listed as running, even though I have not activated it. It seems to have a life of its own, starting up again and again -- even though I keep shutting it off!).
I called HP Tech Support today. They suggested holding down the "power on" button for approximately five seconds when the unit will not turn back on. They claimed this will work. They also suggested removing a SD memory card.
Has anyone tried these "fixes"? Any other information on a real solution?
Thanks. |
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Peter
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Dec 28, 2005 16:33:04 GMT
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Sorry, your asking if anyone tried the fix of 'removing the SD card' ?
I feel better now : ) - I now know why no one replied to my question about what firmware version they have - it's not me, but because no one reads any of the other posts before they reply.
Peter |
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Kiwi Si
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Dec 28, 2005 16:45:01 GMT
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Hi,
I recently purchased a RX1950 here in the UK - and you guessed it, I have the same problem !
I've logged a call with HP and have pointed out the seemingly widespread problem that many people are experiencing.
The only resolution they could offer would be to return the unit to test if it is faulty...
Also, while I'm posting this - does anyone know of a good wireless network connection util that is compatible with the RX1950 as the 'IPaq Wireless' util that ships with it is rather limited in that you can't see the signal strength and encyption level at first glance - without manually selecting each one (to try and find a free public hotspot).
Here's hoping this problem is resolved shortly.
Simon |
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Robert Gusnowski
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Dec 28, 2005 17:35:59 GMT
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The issue is clearly related to the SD card.
A couple of weeks ago I removed my SD card and there have been absolutely no problems, issues or battery discharge.
My rx1950 has been sitting beside my bed (mostly) turned off since last Thursday (December 22). It has been turned on a couple of times to look up phone numbers, etc. As of last night the battery read 89% - however I don't want to test fate: for now it is back on the charger.
This is NOT a solution. The SD card is not an optional part of a PDA solution: there is a real need to have some sort of storage for large documents, and other files. The whole idea of a PDA is to have a way to access critical and often used data without dragging a laptop or waiting minutes for a computer to boot. What is the point of having an SD slot on the PDA if using it creates reliability issues??????
If this is a WM 2005 issue (as well it may be?) then Microsoft had best find a solution. One would also think that HP, Dell and others would be pressuring MS for a patch.
If this is an HP hardware issue then HP needs to find a solution. Defective hardware will come back to haunt the vendor. This issue will certainly cause me to change my purchasing decisions as well as influence the purchasing decisions of others.
Is it any wonder that the PDA market is shrinking??? My first PDA was a Palm III. I then bought a Toshiba 740 which had a battery life measured in hours: it was quickly returned to the vendor. Next was an Ipaq 3970 - very robust but hardly suitable to fit in a shirt pocket without a noticeable "nerd bulge". After that I tried an Acer C110 tablet PC - full PC power, very light but again no battery life and hardly an "instant on" solution.
After the tablet PC experience I simply went back to dragging my laptop everywhere until the spring of 2005 when I tried a Tungsten T-5. Great solid little unit but it had some minor stability issue and more critically working with Microsoft Office documents was not as seamless as I had hoped. None the less as a calendar, notepad and phonebook it was a good solution. It fit inside a suite coat pocket, the battery never died and it was a usable solution.
In November 2005 when I saw the HP rx1950 I thought WOW!!! Windows Mobile 2005, WiFi, a very reasonable price and all in a small light unit no bigger than the Tungsten T-5. What's not to like???
Having had the Ipaq 3970 - which was big but reliable - I passed my Tungsten to a co-worker and moved over the rx1950.
And now here we are - nearly 200 posts in an HP forum discussing ongoing problems posted over several months and still no solution (other than NOT using an SD card) in sight.
Is it unrealistic to hope for more????? |
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Koi Ho
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Dec 28, 2005 21:28:13 GMT
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Hi,
Just to let you know that I've applied the "workarounds" suggested by Alan Rosenblum (manual ActiveSync) and Peter (ThinkOutside keyboard driver) few weeks ago. Iâve also stopped all active sessions/apps before I turn off my PDA.
Since then my rx1950 worked perfectly. I could power on my PDA anytime with the SD card inserted and the battery would last for days when powered off. I could even use the PDA when the battery is less than 20%. Many thanks to Alan and Peter.
Not quite sure whether manual activesync or ThinkOutside driver does the trick. I think it is more likely to be manual activesync.
I must stress that these are "workarounds". We should not have to use workarounds. There things should work out of the packaging.
I've read the posts on Dell AXIM as well. They are experiencing the same problem with M$ WM5. Therefore HP, Dell (& others) & M$ must fix the problem.
K |
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A L
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Dec 29, 2005 04:09:22 GMT
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High all, just checking in to wish you all a Happy New Year, no problems with the rx1955 since my removal of the SD card in November. I like Robert G's report and I think he has valid points. In the meantime one could say I learnt my lesson, trying to do things on the cheap will cost you more in the long run. My Sharp YZ520 digital telephone book for $70 has 3 phone listings (1 security controlled), calendar, schedules, to do, memo, expenses. Pocket size, backs up on to PC, and QWERTY keyboard. Two standard AA batteries will last you 2 years. My MS files and stuff, well, I use a memory stick (and they are getting big now ...2G's on offer), lighter to carry than a PDA, (between office and home). For the road I'll get a Dell Latitude X1 (refurbished) with 1280Ram 60G wireless etc..and weighing less 1.5 Kg, 7 hours extended battery and under $1300. Would I consider a PC from HP ? Have a Happy New year everyone and hope the service patch arrives before the warranty runs out on the rx1950 series. |
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Robert Gusnowski
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Dec 29, 2005 13:03:08 GMT
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I think there may be medical conditions that describe many people who work in the IT industry: I do know that I suffer from these two afflictions.
First is "connecteditis". I manage a team of IT professionals and am part of a larger management team. This obsessive compulsive disorder requires me to keep an open TCP session (TCP:25) at all times. Failure to keep an open connection causes increased anxiety, twitchy fingers, facial grimaces best summarized as a generalized anxiety disorder.
Second is "packratitis". This disorder causes the individual an illogical desire to pack and carry as many different pieces of technology in their backpacks (computer bags or rolling cases etc.) just in case it may be needed at some future moment. This too is a related obsessive compulsive disorder. Packratitis is a particularly debilitating disorder in that it can cause lower back pain and strained muscles.
In addition both of these disorders affect co-workers who have to put up devices beeping and ringing during meetings. Also annoying to co-workers is navigating that maze of wires and cords stretching out from carry cases and devices cluttered throughout the room.
Fortunately there are some promising cures on the horizon. A well functioning PDA with WiFi access along with personal discipline and extended co-worker support can go a long way in minimizing the effects of these two disorders.
Co-worker support is an important part of helping individuals dealing with these two obsessive compulsive disorders. It is suggested that reassuring statements and encouragement such as âeverything will be OKâ; âif it is critical they will call your cellâ; âyou can see your e-mail on your PDAâ; etc. be used to create a supportive environment for the afflicted. Another somewhat controversial â yet effective â suggestion is to clandestinely switch to decaffeinated coffee. It must be noted that excessive use of caffeine based products tend to aggravate both of these disorders.
However it must be noted that for the PDA to be at all effective for the individual suffering from these two disorders, it must have the storage capacity to carry critical documents and files, âinstant onâ capacities and critically battery life to power the device even through the longest six hour meetings.
Corporate America must be supportive in helping minimize the effects of these two horrible afflictions. HP can take a leadership role by releasing a fix for the rx1950. With the start of a New Year we all need to encourage HP, Microsoft and others to take immediate action to help people dealing with these two career crippling disabilities. |
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Jong-Chul Kim
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Dec 30, 2005 12:05:24 GMT
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Everyone needs to try Alan Rosenblum's method. Look at the Dec 8th post by Rosenblum. I was a little skeptical at first because the solution seemed too simple. Anyway, I did the method on Dec 12 and I'm happy to report that I have not had to reset my unit once. Also, the battery kept its charge as it should. From Dec 12 on I purposely turned on my device even when I didn't need to just to make sure this method worked. Anywayz, just give it a try and you don't have to deal with leaving your sd card out. |
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William Phelps
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Dec 30, 2005 17:54:45 GMT
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Folks, can we get back to reality here? This device is broken, and HP needs to fix it. All suggestions for temporary bypasses or removing the SD card, are bandaids. Given the size of this forum, and the number of people that are probably subscribed to it, may I suggest that at this point it's time to reduce the "chat" level on this topic? If you've got something new to add, please do, especially if it's news of a real fix from HP! Please have some respect for those of us waiting for actual news. |
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Kevin Weeks
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Dec 30, 2005 18:06:10 GMT
N/A: Question Author
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Folks,
Since I opened this listing approx. 2.5 months ago, there have been approx. 170 postings. What troubles me most is:
- We've received no response from HP
- The continuous postings of "I have this problem too" postings.
With no disrespect intended to our fellow posters, it would be great if we could keep the board communication down to solutions, not problems for CY 2006. The problem is clear, the solution is not. Again, with all due respect, I don't consider the workaround relative to programming my iPaq as if its got a Palm keyboard to be an acceptable solution. My iPaq's still don't work with cards installed.
I'm in the process of returning one of the two I bought. 3 months is too long to await a reasonable solution.
Regards,
Kevin |
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Robert Gusnowski
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Dec 30, 2005 18:54:39 GMT
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As I noted in my last post there has been a considerable amount of time and ample evidence that there is a problem.
A workaround is NOT a solution.
My previous post was hopefully not seen as trivializing the issue. In the absence of a solution the post about âpackratitis, etc.â was nothing more than an expression of frustration. Sarcasm is a common response when dealing with frustrating issues that are the result of circumstances beyond oneâs control.
I agree with William when he says âThis device is broken, and HP needs to fix it. All suggestions for temporary bypasses or removing the SD card, are bandaidsâ.
Beyond that however I have to respectfully disagree when it comes to limiting discussions to âsolutions, not problemsâ. Whether the end users see a direct response from HP or not keeping this topic active and current is important. It seems logical that HP does monitor these forums. While the HP moderators do not contribute directly in these forums it likely they do notice what topics are being discussed as well as problems/issues related to specific products.
As more end users post the issues and problems related to the rx1950 the greater the pressure there is for HP to find a solution. Not to defend HP or Microsoft, my suspicion is that the solution to the problems that have been identified with the rx1950 are partly related to the HP product and partly related to Windows Mobile 2005. Right now it would not be surprising if HP is pointing fingers at Microsoft saying it is a hardware problem and conversely Microsoft pointing fingers at HP (or Dell) saying it is a software problem. This is just the nature of the game.
Yes I am frustrated but it is likely that at some point end user pressure on both HP and Microsoft will produce a solution. As to when that solution will appear, however, is anyoneâs guess.
My belief is that end-users should be identifying and documenting their problems with the rx1950 in as many public forums as possible. Sitting quietly and waiting will not do anything in terms of creating pressure on both HP and Microsoft to work together to solve the problem(s).
That being said, I am NOT the author of this thread. As such Kevin has the final say in terms of this thread. There is a specific ârx1950 Issues and Problemsâ thread - http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=978048
If other rx1950 owners are looking for a place to document issues and problems, or simply looking for a place to vent, I would welcome any posts in the rx1950 Issues and Problems thread. |
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William Phelps
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Dec 30, 2005 19:13:06 GMT
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Why must you "keep this topic active"? This helps no one, does nothing to get the problem resolved, and makes many of us waiting patiently for a solution want to unsubscribe. This is not a newsgroup, it's a "business support forum". Please show some respect for everyone waiting for a solution, this is probably the only place where we will get notice. |
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Juliet H
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Dec 30, 2005 21:07:26 GMT
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I know everyone is looking for a solution, and that it is a long time coming. The manual server connection has worked for both my machines for two weeks now, and I think it is great that mt machines now work thanks to this forum. I also feel that the reading the posts helped me feel that I was not alone and that many of us were calling HP and that we all had similar frustrations. Please keep the thread open as many will also find it a support (*business support forum*)when they buy this unit unsuspectingly and end up here. I was here within a week of purchase and so will mamy others. |
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googull
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Jan 1, 2006 02:29:30 GMT
Unassigned
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Same Issue with New RX1950 - won't power up but will soft reset and then reports 90% battery remaining!
Noted two things - didn't start happening until I set the screen saver while on AC power. Only seems to happen after being left on AC power.
Also, WM5 stops seeing my SD Sandisk 128MB card almost every day. Requires a few power cycles and eject/inserts before it sees the contents again.
Regretting making the jump to WM5 this early. |
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Mark Uhde
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Jan 2, 2006 03:44:15 GMT
Unassigned
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I believe that the most important thing we can do is to do our best as a community to make sure that *nobody* buying this unit is able to do so without knowing about this problem. Yes, that means making noise. Each of us needs to write about our experiences with this product everywhere we can. And tell our friends and coworkers who may be interested.
HP and Microsoft DO NOT CARE about user experience. They're huge giants. They care about MONEY. I bet a lot of people would choose a competing product (for me, there's some reasons I didn't) if they knew of this issue in advance. When they feel it in the pocketbook, then, and only then, might they fix it. |
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Cuong Huynh
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Jan 2, 2006 20:10:31 GMT
Unassigned
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This all sounds like the same problems I had with my 1955. So I found this:
I was having a similar problem with the hx2495.
When it was off for a few hours or more, it would not turn on, and the battery would be very low and had to soft reset. I found another thread that attributed the problem to ActiveSync w/ WM 5.0. You need to set Activesync on the Ipaq to manual schedule. You can do this by adding a fake exchange server connection -> ActiveSync -- Menu -- Add Server Source -- Enter an Ip address like "1.1.1.1" -- enter anything in the next 3 windows. After the fake exchange server is set, Menu/Schedule is available. Set both windows to Manual. Then, go back to connections and delete the fake exchange server (Menu -- Options -- Highlight the fake connection and delee it.)
I hope it works for you like it did for me. |
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Peter
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Jan 3, 2006 22:42:20 GMT
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Yes, thank you Cuong, this post is too short as it is so we should all repeat things in it every month to make sure that no one will ever read or even skim previous posts before jumping to the last one. (In case you did this, if you see anyone referring to "Alan's fix" then know it's this exactly, except with credit to the other forum given, and was posted December 8th/05)
I spoke to HP Tech Support, asking for one thing why my firmware version was older than everyone else's and they told me the newest thing is whatever is on the site...and since there is none on the site I must have the newest version on my rx1955. And since the version I have is 1.00.04 that means... they have no idea what that means. Everyone else has 1.01.00 so they really have no clue.
They couldn't give me any sort of timeline on when a fix might be released, someone said in this post previously that Christmas or just before was the expected time but that never materialized and there's no word at all on when it might be.
It was definately a waste of time me being on the phone with that guy, he didn't know anything about iPaqs beyond what the website says, and he continually kept telling me to check it, even though I'd told him repeatedly that I had. He also had trouble speaking english understandably. I suggested someone from HP should read and reply to this message - he...declined.
Anyway though, it seems like HP really screwed this entire situation up, and they refuse to acknowledge it. From the looks of it, it may take a fix to both the specific HP firmware and the Windows 5 OS to fix this, but definately it's a global Win5 issue.
Let's hope someone wakes up and notices the return pile growing...
Peter |
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they call me brandon
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Jan 4, 2006 01:43:01 GMT
Unassigned
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hey, i just got a iPAQ 1955 this week because my dad got one and it worked great. he rarely has to reset it and i was tired of my Zire 72 crapping out on me. i got the iPAQ and loved it at first, then i started having the power problems recently and my dad had it only once (lucky son of a.......) anyways, i feel your guyses pain and i think that we should all email AND call hp. but wait! theres more! we should get our friends (even if they dont have one, you can explain the situation to them so they know what to say) and have them contact hp as well. make them prove there loyalty as a friend!!! lol anyways, this will make hp feel more presure and that should make them go the extra mile if we ALL threaten thier meeningless lives! lol ..........just a thought. Ciao |
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John Caves
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Jan 5, 2006 17:35:11 GMT
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Since my posting on 21 Dec I've been doing some more controlled testing with the rx1950. I won't bore you with all the detail although I do intend to send the full log to HP (don't they test these things before release???) My results reveal that the problems afflicting my ipaq (can't switch on, 48 hour battery drain, date/time changing) can be attributed to the SD card I was using. During this time I had a Viking 512mb SD card in the ipaq. Since swapping this for a SanDisk 256mb card I haven't experienced any problems. That's with wireless on and several syncs with my PC. It has switched on happily each time, battery drain has been 'normal' etc etc. I haven't changed any settings as suggested by earlier replies.
Don't know if anyone has done similar tests and results but I'd be interested in comments. |
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Juliet H
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Jan 5, 2006 19:12:25 GMT
Unassigned
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Hi John
my ipaq had the problems above and i was already using a Sandisk 256mb SD card. We've also tried a Dick Smith SD card resulting in the same problems. Alan Rosenbaums fix has worked 100% for both our units with the SD cards installed
Cheers Juliet |
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John Caves
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Jan 6, 2006 16:00:04 GMT
Unassigned
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I spoke too soon! Tried to use my rx1950 today and wouldn't open without a soft reboot. Plus the battery level has nosedived from 81% to 50% since I switch it off last night. So my theory about SD cards is blown (see my posting yesterday). I'll have to try the non-HP fix/workaround. This is the biggest pile of **** I've bought in many a year! |
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danilo krahl
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Jan 7, 2006 10:45:25 GMT
Unassigned
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Peter
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Jan 7, 2006 11:34:49 GMT
Unassigned
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Wow, HP's site is screwy, I was at the Canadian versiona nd to this day there is no such post. But there it is there...I will try it and let you guys know. I just had to do a hard reset a few days ago, so I don't mind doing it again never really setup much of anything since.
Hopefully this will fix it.
Peter |
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Peter
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Jan 7, 2006 12:11:22 GMT
Unassigned
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Interesting. When I spoke to them on the phone, two days before this was posted, I was asking for such an update. The thing is, the version # is 1.01. That's what I personally wanted because I was at 1.00.04. This is v. 1.01 - so I'm not sure if they just don't know how to name these, or if its version 1.01.01...or just the version all of you already have but that I was behind on.
About to start the ROM Update now, will see how it goes and let you guys know.
Update:
I did the update, and it installed fine on the comp, it took only about 3 minutes on my USB 2.0 laptop, and its all updated. Nothing seems to have changed since I last updated, but I'll see. It seems to update the Microsoft Adaptations Kit, maybe that helps. It's version 1.01.00 on the firmware, but the bootloader was updated to 1.06 from 1.05. That may be a fix for the not turning on issue, I'm not sure. I did though have an older version of the firmware from before, so it may be now that I have the same as all the rest of you...I'm not sure.
Will test it out more now and see what issues arise...
Peter |
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Juliet H
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Jan 9, 2006 03:35:55 GMT
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Well the Rom upgrade didn't fix my ipaq's turning on/SD card problem
Now i'm really pinged off |
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Mark Uhde
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Jan 9, 2006 12:34:11 GMT
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The ROM update didn't update the main ROM (ver. 1.01) for most of us, but I had 1.01 with bootloader 1.05 and now I have 1.01 with bootloader 1.06. Too early to say if anything is helped or not for sure. |
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Robert Gusnowski
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Jan 9, 2006 16:31:58 GMT
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Just did the firmware upgrade and I am left in worse shape than before.
The update updated the boot loader but the firmware is the same version.
Now I can not sync the device - I get a 80070490 error. (this might not be the right error number as I am bit flustered at this point)
All I can say is that the rx1950 is a POS - very unhappy customer! |
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danilo krahl
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Jan 9, 2006 16:55:28 GMT
Unassigned
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@ all rx1950-owners
anyone tried to downgrade the ipaq to wm2003 / installed a generic wm2003? maybe that would fix most of the problems with that pda.
i don´t own a rx1950, but would buy one if there aren´t the well known bugs any more.
greetings from germany |
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Peter
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Jan 9, 2006 17:55:09 GMT
Unassigned
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Nofix.
I had no problems with the Not Turning on until I was in a hurry, late for class and just wanted to turn the screen on to see where it was....and then it did this to me. So the firmware update doesn't fix anything and may cause you more problems. It was put up there for me and others like me with pre-1.01.00 versions. If you already have 1.01.00 don't upgrade unless you use the Microsoft Adaptations Kit (you'll know if you do, it lets Sys Admins setup multiple handhelds at once to the same settings). For anyone with pre 1.01.00 versions there doesn't seem to be any fixes anyway... and the flickering white screen when off issue has returned for me as well so all the update did for me was waste a few hours of my life.
Peter |
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J W Jackson
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Jan 9, 2006 18:17:31 GMT
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I am glad to of found this board. I have the same issue with my rx1955. Except mine happened with or without the SD card installed. Mine won't turn on and sometimes won't resolve even with a soft reset, but rather after i remove the battery. And a soft reset still doesn't let me in. I password protect mine, and it will not load up to the point to allow me to enter the password. I get the icons across the top and the windows mobile screen but it freezes. Sometimes I can turn it on and off from there, other times it turns off and will not go on, but always locked. The only thing I can do from there is hard reset.
I just now tried Alan's fix and we shall see. I think it is possible that there will be a class action out of this because this is a very large problem. |
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Melissa
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Jan 10, 2006 10:34:19 GMT
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I just got word from that guy I was dealing with at hp that the actual patch will be available at the end of this week or next week. The actual patch is for the powering up problem. What he told me to do was...once the actual patch is available, apply the ROM update, and then the actual patch. He said that should fix our problem. I hope so. |
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Robert Gusnowski
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Jan 10, 2006 11:17:17 GMT
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Is a kludge as good as a fix????
Last night I decided to give the fake Exchange Server work around a try. The new bootloader didn't work, the rx1950 was operational and synching with Outlook so I figured there was little risk in trying.
I put my SD card in, used the kludge and left the rx1950 on my desk for the night.
It was surprising this morning to see the rx1950 turn on and show 100% battery.
Now the bad news - before I turned off the rx1950 I stopped all running programs. Was the reason the PDA turned on and showed no battery loss because of the kludge or because I killed the ActiveSync process?
Time will tell - I will leave the SD card in and do nothing out of the usual when I turn off the unit tonight. |
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Jennifer Kliewer
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Jan 10, 2006 14:02:51 GMT
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SOLUTION CONFIRMATION
Hello. I am a new user and have been following this forum for some time now. I didn't want to add until I could contribute a solution or a confirmation of a solution. One of the problems that I have been having is that of the battery draining RAPIDLY. Since I don't have an SD card yet, this has been my main problem. I tried the workaround suggested by Arun Shekar on Dec 9, 2005 17:27:26 GMT. This completely fixed my battery problem in the conditions I have tested it in. Now, it stays at 100% for a long while when I am using it, and drains only very slowly. I had originally tested this with IPAQ Wireless turned off (flight mode). Now I am trying it with IPAQ Wireless turned on and it seems to be working just the same. I will write again if I find any differently. It has been good to isolate this battery problem to that particular thing, so now I know that the HP website "fix" would not help me in that area. As we are able to isolate problems and their particular solutions we should continue to share this with each other. If this solution fixes any other specific problems, please do post that. Also, since there are so many posts and most of us are looking only for the ones with SOLUTIONs, SOLUTION SUGGESTIONs or SOLUTION CONFIRMATIONs, it may be a good idea to put whether it is one of those things or simply PROBLEM in the header.
Here is the workaround in case you can't find it:
"I was having a similar problem with the hx2495. When it was off for a few hours or more, it would not turn on, and the battery would be very low and had to soft reset. I found another thread that attributed the problem to ActiveSync w/ WM 5.0. You need to set Activesync on the Ipaq to manual schedule. You can do this by adding a fake exchange server connection -> ActiveSync -- Menu -- Add Server Source -- Enter an Ip address like "1.1.1.1" -- enter anything in the next 3 windows. After the fake exchange server is set, Menu/Schedule is available. Set both windows to Manual. Then, go back to connections and delete the fake exchange server. See the following link for the source of this trick:
http://www.aximsite.com/boards/showthread.php?t=104366&highlight=wm5+tips
Scroll down to Active Sync 4.0 turns on automatically.
Users who posted after the fix have reported no further problems. I have just done this today, so I cannot comment on my success.
Good Luck.
Just a further note, after you make this change, make sure to go into running programs and shut down Active Sync if it is running. It should only activate when you cradle it, or manually activate it. When you are thru Sync-ing, be sure to close the program on the ipaq. " |
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Jennifer Kliewer
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Jan 10, 2006 15:07:52 GMT
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Hello. I would like to clarify that I did not just offer THE Solution Confirmation, but a solution confirmation to the battery problem. And I think this solution may also help with the "can't turn the rx1950 back on" problem, so I posted it on this thread as well as on the general rx1950 problems thread. I will post further if I find that it is a solution to this particular problem and I would be very interested in finding out if it helps anyone out there with any of the many problems that the rx1950 has. Thanks! |
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Robert Gusnowski
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Jan 10, 2006 17:41:40 GMT
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CONFIRMATION of kludge.
So far the following kludge has worked to resolve the power on issue as well as battery drain issue related to the rx1950.
<<kludge details>>
Here is the workaround in case you can't find it:
"I was having a similar problem with the hx2495. When it was off for a few hours or more, it would not turn on, and the battery would be very low and had to soft reset. I found another thread that attributed the problem to ActiveSync w/ WM 5.0. You need to set Activesync on the Ipaq to manual schedule. You can do this by adding a fake exchange server connection -> ActiveSync -- Menu -- Add Server Source -- Enter an Ip address like "1.1.1.1" -- enter anything in the next 3 windows. After the fake exchange server is set, Menu/Schedule is available. Set both windows to Manual. Then, go back to connections and delete the fake exchange server. See the following link for the source of this trick:
http://www.aximsite.com/boards/showthread.php?t=104366&highlight=wm5+tips
Scroll down to Active Sync 4.0 turns on automatically.
<< end >>
So far my rx1950 has been OK. If it turns on tomorrow morning without issue this will have proven effective for my device. |
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googull
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Jan 10, 2006 19:11:30 GMT
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HP also instructed many of us do the following:
Go to Start, Programs, Settings, Backlight. Update the setting from whatever it is to 3 minutes or greater then tap ok. Next, go to the Power Settings and on the Advanced Tab, update the "On Battery Power Turn off if not used for" setting so that it is 5 minutes or or greater.
So I did this AND the Active Sync Kludge described in the above posts. It's been several weeks now and I have had NO more problems with dead batteries, screens that won't wake up or issues with reading the contents of the SD card. |
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Robert Gusnowski
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Jan 11, 2006 17:28:57 GMT
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The Kludge Report - Day Two
Second day after using kludge - the rx1950 is doing fairly well. The unit was off all night with an SD card in its slot. Over night it lost 1% of its charge dropping from 100% to 99%. |
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John Cannarella
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Jan 11, 2006 21:05:00 GMT
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HP released a ROM upgrade - has anyone tried this yet?
I'm not really looking forward to moving everything off the iPAQ just to do the upgrade, move everything back, and find out that the problem still exists.
Nothing that I've read tells me what exactly is fixed in this update...... |
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Peter
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Jan 11, 2006 23:43:15 GMT
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If you're referring to HP iPAQ rx1950 Pocket PC Series ROM Update » 1.01 4 Jan 06 then yes, many of us have tried it. And I made many posts about my experience with it. See anything from the past week. Here and also in the issues and problems thread, though most of the posts are the same.
Has anyone else had the white screen flicking problem or is just me and that one other person? He posted about it awhile back, but I he's not been responsive since. If anyone else has the issue where the screen will flicker on and off rapidly when it should be OFF then please let me know. We can try to track down the cause - I find it happens most of the time when my screen goes bright white for a second whenever I turn it on and off - if it goes straight to black it's usually fine.
Peter |
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Peter
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Jan 12, 2006 00:10:01 GMT
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Confirmed - The White Screen flicker issue occurs because of installing versions of software for previous Windows versions.
I tested this on Pocket Notepad
Adobe Acrobat 2.0 & 1.0
PockeTTY
All exhibited the same symptoms when the programs were installed. When removed, these symptoms stopped immediately.
The clincher is that this problem appears to ONLY occur if I install it to the device memory. If I install to the SD Card it works perfectly. I'll have to do more tests though on this last part, but all those programs I wanted to be able to use no matter what SD Card is in. This is so bizzarre. One problem seems to push us away from using the SD Cards, and another pushes us back to them.
I'll test it more, and let you guys know if it doesn't continue to match these observations.
Peter |
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Robert Gusnowski
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Jan 12, 2006 11:00:14 GMT
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The Kludge Report - Day Three
Still working with no issues.
As of last night a couple of apps along with some data (Word and PDF files) was put on the SD card. Along with using the apps, data was also accessed using Mobile Word and Acrobat Reader. I spent about 30 minutes running on battery to ensure that I could see the battery level drop to 95%. Turned the unit on this morning with no problems what so ever and the battery level still remained at 95%.
Million dollar question (OK maybe $300 tops) is why the kludge works and why WM 2005 acts so differently when an SD card is used??? |
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Jennifer Kliewer
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Jan 12, 2006 14:25:20 GMT
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Further Confirmation of A Solution
I have alse been testing what Robert refers to as the "kludge" (Alan Rosenblum's soln of Dec. 8) for a couple of days now. Since my last post I have been testing WITH an SD card in (when it had not been before). The solution has, thus far, continued to solve my battery drainage problem completely. Now, I also find that, with the SD card installed for two days , I have not yet experienced the turning off problem once. I also want to note that I HAVE left ActiveSync running in the background since it seems to turn itself on anyway (I have also left some other programs running, like Pocket Informant and File Explorer) so it is good news that I do not have to constantly worry about making sure those things are off to get the good results that I have. I think it is just important that even though the ActiveSync Program is RUNNING it is not trying to actually SYNC. Now, I have NOT tested actually putting files or programs on and taking them off the SD card - that is the next step. I figure if I do it one step at a time then I can figure out where the problem actually is if there still is one.
To Peter, I have not experienced the white screen problem, but good work figuring out the Windows version thing, and I look forward to learning what you find out about the SD card. HP should be paying the users of this forum for doing their job - obviously we are doing more testing than they ever did! |
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Chin Chin Valerie Tan
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Jan 12, 2006 23:17:24 GMT
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Tried the ROM update from HP and just after 1 day...I can't turn back on my iPAQ rx1950 again...the ROM update does not solve this problem. I had to NOT use my SD card at all to avoid such problems...:( can HP please fix this ASAP? |
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Robert Gusnowski
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Jan 13, 2006 15:07:08 GMT
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Melissa
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Jan 13, 2006 15:09:35 GMT
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Has anyone tried this update yet? |
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danilo krahl
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Jan 13, 2006 15:30:06 GMT
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ANSWER TO "HAS ANYONE TRIED THE UPDATE, ROBERT MENTIONED"
Its still the update, that has been released 13 days ago. just look at the posts of last week to read the experiences (e.g. Robert tried it) with that update.
Greetings from Germany |
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Carl L. McPherson
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Jan 13, 2006 16:43:22 GMT
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The ROM update states we are not to do the update through the USB port.
Um.. how in the world do I do it then? The USB port is my only available way to Sync/update the iPAQ. |
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Carl L. McPherson
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Jan 13, 2006 16:46:17 GMT
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The ROM update says I can not update using the USB port. How in the world am I supposed to do it then? It's my only connection to my laptop? |
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danilo krahl
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Jan 13, 2006 17:09:16 GMT
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ANSWER TO CARLS QUESTION
hi, i think they mean you shouldnt use a usb-hub. i guess so, because you can often read, that you shouldnt use a hub when doing the update. |
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Laurie C.
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Jan 13, 2006 21:35:55 GMT
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Well, I've been lurking here for a few days. My experience duplicates much of what has been stated here: my rx1955 worked great for a couple of weeks, right up until the first time I installed an SD card. (Mine is a PNY 2GB, but from the variety of cards I've seen mentioned here as being associated with problems, I don't believe the actual brand or size is really relevant.) Next morning it wouldn't turn back on, and a soft reset revealed I had gone from 100% battery to 38% overnight. That was the first of many resets, and eventually landed me here. Leaving the card out was no solution at all for me: without it the storage capacity isn't nearly adequate for my needs. I was already making sure to stop all running programs before turning it off, but that didn't seem to make any prolonged difference. And I had the owner info screen displaying when turned on all along, so that wasn't an answer for me either. Alan Rosenblum's workaround seems to be working very well for now (kudos Alan!!) -- did it four days ago with no further soft resets so far. Previously I would have had a dozen or more in that time. Clearly it's not making it right, just a stopgap. But since it's way better than anything HP or Microsoft has come up with for us so far, I think Alan deserves a very large thank you. But to reveal my probable stupidity: I'm with Carl as to not knowing how I could install a ROM update except through ActiveSync and the USB connection to my computer. And I'm not following what is meant by the clarification of 'not using a usb-hub'. By hub do you mean not having the PC that's syncing with the rx1955 connected to the internet through a network hub (or switch)? Or not to use one of those usb hub devices that allow you to adapt one usb port into several? And if that's what was meant, why wouldn't they have said that, because that's quite different than not using a USB port. I'm obviously confused here ... |
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Robert Gusnowski
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Jan 13, 2006 22:06:57 GMT
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The Kludge Report Day 4
Everything is still OK on my rx1950 and yes the SD card is still in place.
Now about the newest update:
This appears to be different than the one I tried a few days ago.
This one supposedly updates the handheld from Microsoft Adaptation Kit Update 1.0.1 to Microsoft Adaptation Kit Update 1.0.2.
The update I tried earlier updated the boot loader but the ROM remained at 1.0.1 - this one is supposed to be 1.0.2.
http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/23197.html
That being said I wasted four or five hours on Monday with the update I tried. I am not planning to waste my time with this update: my plan is to sit back and wait to see how others make out with upgrade.
What I have now - the kludge - is like a band-aid but it is still hanging on. For now I have my rx1950 in an operational state with the SD card installed so I don't see any immediate benefit of trying the update.
Who knows - maybe next week they will have a 1.0.3.1 that solves all of the issues :^) |
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danilo krahl
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Jan 13, 2006 22:12:24 GMT
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Reply Laurie - USB port
hmm, not sure about this too. but all i can say is that in general its not recommended to use usb hubs (the ones that allow you to adapt one usb port into several) because it may cause your host pc to receive a general protectionfault, thus
force a reboot of the host pc upon completion of the rom update. (different sources for that, e.g.: rom updatjavascript:postAnswerSubmit('submit');
Submit e for ipaq h2210...scroll down to "notes" -> http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/20498.html ).
hope, this info helps. |
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GregWH
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Jan 13, 2006 23:06:08 GMT
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For those who cant turn the Ipaq on for whatever reason it happens:
Try removing the battery from it for AT LEAST 30 seconds. It just succeeded for me on my HX2190 but I cannot tell you if it will succeed more than once. Only time will tell.
YES, HP! You need to FIX this problem!
Greg. |
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alan gavin
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Jan 13, 2006 23:17:11 GMT
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I'm trying the Kludge fix how do I erase the
fake exchange server?? I can't get it to clear.
Thanks |
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Peter
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Jan 13, 2006 23:55:32 GMT
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The USB Hub is something that is connected externally to your computer. I have one right next to mine that I got for $12 CAD the other day, and it just expands the # of ports on my laptop. But to update I just don't use that, I plug it directly into the computer and its fine.
As to the Adaptations kit 1.0.1 and 1.0.2 or whatever, that is the original, there is no new ROM update in the past few days just the one from January 4th. There is only one ROM update so far, though a new patch to fix the issue is supposedly coming out soon.
Yes, the instructions in all the 8 previous posts on this ActiveSync kludge workaround are wrong in how you remove the fake exchannge server, though not too greatly so. The exchange server is deleted by going to Menu -> 'Options' and selecting the new Fake Exchange server and hitting Delete there (and ok to the popup message).
There's been a lot of messages in the past day, and it's a quite confusing set that's out there now. I hope this cleans it up.
Peter |
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Robert Gusnowski
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Jan 14, 2006 13:05:31 GMT
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<<quote>>
I'm trying the Kludge fix how do I erase the
fake exchange server?? I can't get it to clear.
<<end quote>>
On the rx1950/rx1955 - go in ActiveSync on the PDA.
Next after ActiveSync starts clink on MENU in the lower right corner.
In the MENU choose OPTIONS - in there you will see the fake server: hold your stylus on it until it gives a menu pop-out: then delete.
Hope this helps.................... |
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Robert Gusnowski
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Jan 14, 2006 13:17:57 GMT
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I really need to read more carefully in the morning - Once my eyes were open and the brain was running I saw that Peter had already answered the question about how to remove the fake Exchange server.
Sorry about that............ |
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Laurie C.
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Jan 15, 2006 00:57:41 GMT
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Thanks for the clarification on what was meant by a USB hub. I'm not using one, so I guess that won't be an issue in installing the ROM update. But for now just call me chicken, 'cause I think I'm gonna hold off: the 'kludge' is still working, I'm turning my rx1955 off and on with no difficulties at all, power level is staying nearly constant, my SD card is in all the time, and when I check 'Running Programs' I no longer seem to find ActiveSync mysteriously running in the background. All in all my handheld seems to have turned over a new leaf, decided to straighten up and fly right. So I'm a little afraid to tempt fate --I'm just starting to enjoy the luxury of not flinching every time I hit the power button. I will do the update; just not quite yet. Another point: since performing the workaround I've been accessing files on the storage card, but hadn't had occasion to add or delete any. Did so this evening, however, and so far we're still in business. I'll let you know whether we still are after being turned off overnight. Thanks all! |
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Gabriel Viso Carrera
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Jan 15, 2006 10:50:30 GMT
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Yeah, this is annoying but it does not allways occur in my case. I tried to keep notes on how or when it reappears, and I noted that when I have ActiveSync/Windows media 10 syncing troubles (either on the PC or on the iPAQ), it won't turn on the next morning (or after a couple of hours). If ActiveSync/Windows media 10 goes ok, my iPAQ can even spare an entire week, or two, working and turning on ok (until ActiveSync/Windows media 10 goes fool ...).
I think that if you have active sync 4.0, the best you can do is to upgrade to 4.1, that is far more stable and synchronices very good through IR (far, far better than 4.0). And I use to store everything I can manage to in my SD, so that other reply that focuses on the few ram it has is one that I agree with. If we only have 32MB of ram, it is better to keep it clean, and shut off all the programs when it (and us) sleeps.
To digest: in my opinion this is a software and RAM issue. |
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John Caves
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Jan 16, 2006 08:55:12 GMT
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After weeks of frustration with my rx1950 and then further weeks experimenting with various permutations of settings etc I finally admitted defeat and tried the "Kludge" non-HP-but-lots-better fix. It has worked wonderfully! I don't quite understand all the logic behind kludge but since applying the fix I haven't had a single problem. I have been able to sync with my PC ok, use SD cards and all the things you would expect of a pda. Battery life is now great.
Interestingly in my Computeractive magazine (UK PC mag) received today they've reviewed some PDAs including the rx1950. To my amazement and horror they've give it their "Buy it" award. I think I will send a letter to their editor.
Anyway I'm enjoying following this thread. Does anyone from HP ever read these. Could I dare anyone from HP to respond! |
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Robert Gusnowski
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Jan 16, 2006 12:23:52 GMT
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<< quote >>
Interestingly in my Computeractive magazine (UK PC mag) received today they've reviewed some PDAs including the rx1950. To my amazement and horror they've give it their "Buy it" award.
<< end quote >>
My guess is that review means - it looks pretty in its box. I really doubt the person who did the review actually tried to use the rx1950 for an extended period of time.
And now for something completely different.....
Three nights (Friday - Sunday) sitting on my desk and the rx1950 turned on without issue and showed 100% battery.
From the past week it seems pretty clear that the kludge solves the problem. Why it works however I do not have a clue. |
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Andy Prior
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Jan 16, 2006 12:39:13 GMT
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I just installed the "update" - when it runs through the detection of what I have vs what it will install - the OS is 1.01.00 now and it will be 1.01.00 AFTER the upgrade...
The bootloader goes from 1.05 to 1.06.
I'm upgrading now - so I'll post a status in a few days. |
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Laurie C.
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Jan 17, 2006 00:01:09 GMT
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Well, with what we've all decided to call the 'kludge' in place for over a week, I'm still coasting along with no further problem, even now that I'm back to moving files onto and off of the SD card. The only thing, unrelated I'm sure, is that I've noticed what seems to be some sort of memory leak - shutting down programs never seems to return all the memory available before the program launched, but a soft reset brings it back. After a soft reset my available memory reports 12.61; after using an app or two and shutting them all down it will have decreased slightly, and over a few days it'll go down to 8 or so, unless I do a soft reset. I suppose that's actually an issue for a separate thread. I checked and don't see any other threads here re memory leaks with the 1950 or Mobile 5.0, so maybe it's just me...? |
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Carl L. McPherson
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Jan 17, 2006 00:52:03 GMT
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Laurie C:
Yes, same issue here with the memory leak, and I solve it the same way you do.
I figure it's a sloppy software writing practice like most Microsoft programs are; leaving garbage in memory instead of cleaning itself out completely at shutdown. |
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arun shekar
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Jan 17, 2006 13:17:15 GMT
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i've got my 1950 fixed, thanks to alan first, seconded by me. but for the ROM issue, you still need to get it replaced with the updated one. within a month of purchase, that is in dec, i got it replaced with an updated version.02 from their HP service centre. since, i've been using it for over 50 days, OS is relatively stable except few small quirks here and there.old softwares might be unstable or won't run in 5.0 OS. two most prominent one's are 1. words suggestion in handwriting recognition doesn't work, unless you do a soft reset, wifi is a breeze, except at times it needs to be refreshed to download pages in internet explorer. else is good. either HP or microsoft is to be blamed, but what a shame, nobody wants to acknowledge the blunders they have made.njoy |
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Nicolas Torzec
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Jan 17, 2006 15:37:19 GMT
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Same problem for me in France.
Bought it two months ago. Works fine, except that problem with SD card !!!
Any news from HP about the fix ? |
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Rod Paines
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Jan 17, 2006 16:22:50 GMT
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Same problem as the others - I have tried the ROM update but does not solve the problem - I just tried the Krudge work around and that seems to help - time will tell |
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helenchan
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Jan 17, 2006 20:00:56 GMT
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Trying the kludge solution... Hope this works. I'm reluctant to try the new ROM but if I need to get it, I wonder if the 2 year care package covers helping do this for me so I don't royally screw up?!
Will update you guys on if it works out for me. |
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Anzac1957
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Jan 17, 2006 21:19:16 GMT
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Hi all,
I have been following this thread after having ordered the RX1950. So I was concerned about all these reports. Today I went onto the HP site and found the new firmware upadte that is claimed to address this problem. The address for the site is:
http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/23210.html
I have installed this upadte and hope it will do as stated.
Cheers
Tony Lewis |
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Melissa
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Jan 17, 2006 21:51:11 GMT
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Has anyone else tried the fix SP32004? I hear this is the one that should fix our SD card problem. Any luck for anyone???? |
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hass chapman
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Jan 18, 2006 02:02:12 GMT
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Have just installed the new Jan 12th firmware update.
Will let you all know tomorrow if it works!! |
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NFernandez
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Jan 18, 2006 12:04:27 GMT
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how did you install this? you need 2500kb to ru n it on the Ipaq. I installed it to my sd card, not sure if it worked or not. |
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Anzac1957
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Jan 18, 2006 15:15:03 GMT
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Hi all,
I have installed the 12 Jan update. No loss of data during install. Sd card in and no loss of power overnight.
Cheers
Tony |
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Laurie C.
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Jan 18, 2006 23:25:15 GMT
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Hi Tony - No loss of data? Sounding better. How about the partnership between the IPaq and your PC - did you need to re-set up any of that stuff?
Laurie |
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hass chapman
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Jan 19, 2006 03:25:45 GMT
Unassigned
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Installed the SD-fix yesterday. SD-card in overnight: no power loss (99% this morning) and no problems switching it on!
Thank you HP! |
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Andy Prior
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Jan 19, 2006 07:16:11 GMT
Unassigned
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UPDATE: Big ROM update that wipes machine - did not fix the issue (other posters have stated this as well) - it does erase all data on PPC. The SD card problem still exists.
UPDATE2: Installed the 12-Jan patch - does not erase data on PPC - does not force a new ActiveSync relationship - appears to have fixed the SD card problem. Two days now with no issue - never went more than 4 hours prior to this patch. Looks like the issue has been put to bed.
Note: to the poster who copied the patch from 12-Jan onto their SD card and was wondering if it would work - take your unit back - it's smarter than you. |
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Andy Tracy
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Jan 19, 2006 07:26:13 GMT
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Now I'm confused.
I have an rx1950. The web site offers me 2 patches: one for the 1900 dated 12 Jan and one for the 1950 dated 4 Jan.
Are you saying I need both? What's the difference? If the 12 Jan 1900 patch works - can I just use that on a 1950?
TIA |
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Trisha Harbin
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Jan 19, 2006 09:06:17 GMT
Unassigned
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Does anyone know when and if they are going to release a patch for the other models having this problem? I have a new hx2490 and it has the exact problems that everyone describes here. Since it is not only limited to the ipaq1950 I don't know why they are not addressing the problem for the other units as well. The hx2490 hasn't had they first update available for it let alone two of them. |
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Matt Lane
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Jan 19, 2006 10:43:18 GMT
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Do you have to install both the 1st ROM update and the 12-Jan patch for it to work? Or could I just use the 12-Jan patch? |
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Robert Gusnowski
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Jan 19, 2006 10:57:12 GMT
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Hmmmm.... I wonder if the update just adds the kludge entries to the WM 2005 registry???
When I do the upgrade - not for a while - I will do a before and after compare.
Reason why??? - If I were a support or software engineer I would be reading the forum, deciding what works and then implementing it as the fix. If it were an actual update (like the earlier one) I would expect it to require a hard reset as it re-wrote the ROM. Since this newest fix does not cause any loss of data it is either a really smart upgrade or just a registry tweak.
But then I am suspicious by nature.... |
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NFernandez
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Jan 19, 2006 13:18:55 GMT
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Note: to the poster who copied the patch from 12-Jan onto their SD card and was wondering if it would work - take your unit back - it's smarter than you.
Gee thanks for being a tool.
I ran the install for the update but it wouldn't fit on the main memory, so I executed it from the sd card, it installed, rebooted, and it seems fine. Is there any log or to indicate if the patch too affect? Should the rom bios version have changed? |
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Anzac1957
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Jan 20, 2006 15:14:03 GMT
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Hi all,
I have only installed the firmware update of 12 Jan. I am having no problems.
Cheers
Tony |
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Robert Gusnowski
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Jan 23, 2006 17:15:32 GMT
Unassigned
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Just to confirm the newest patch for the rx1950 can be installed without any data loss or required hard reset??
It has been a couple of weeks now since I used the kludge and my rx1950 has been very stable.
I was not planning to install the update but considering the positive posts maybe I should change my mind.
None the less it would be really interesting to know exactly what the patch is doing. |
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Laurie C.
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Jan 23, 2006 17:51:45 GMT
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Yeah, I agree - I'd be more comfortable with deciding whether or not to bother with it if I knew what it actually does. If it just accomplishes what we've already managed with Alan's 'kludge' (setting ActiveSync schedule to manual instead of automatic start)then I'm not inclined to mess with anything. Since doing the work-around my rx1955 has been perfectly well-behaved, starting right up every single time with a 2 GB SD card always installed. If this update only addresses that issue, and in the same way .... not sure I want to risk anything for a problem that no longer exists. |
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R. Wong
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Jan 25, 2006 17:49:55 GMT
Unassigned
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I installed the ROM update on my RX1950, and then discovered I could not sync with outlook. I called up tech support, and one quick way around the problem (but not really a solution) is not to sync the calendar, but sync everything else. The syncing hangs on the calendar, so if you don't sync the calender, you can sync the contacts, tasks and so forth. Tech Support told me to detect and repair Outlook, but that didn't help. They also told me to try doing a full install of Outlook, not the typical install. I haven't tried that yet, as currently I don't use the calender in Outlook so I don't need to sync it.
As regards the firmware update, although the fake exchange server trick works and works well indeed, I have found that if you are playing a music file, then stop playing it, turn off the unit, and then some time later, turn it back on, the media player loses track of the currently playing list. You have to do a library update to refresh the media player. I have only just installed the firmware update, so I'll see if this problem remains. If so, I think I'll delete the firmware update and use the fake exchange server trick, since all other factors equal, less changes are better. |
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R. Wong
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Jan 25, 2006 18:21:13 GMT
Unassigned
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The other bugs I have on my unit remain despite the ROM and firmware upgrades I've done:
1) The unit still turns itself back on when connected to USB. It won't stay off. So I sync first, then unplug the USB cable and use the charger only for my old 1940 organizer.
2) Search function still doesn't work properly. If I type in a word I know exists in my contacts notes, it won't find it'll return contacts that don't have the key word at all. |
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Goh Lu
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Apr 11, 2006 09:50:11 GMT
Unassigned
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My Ipaq rm1950 begin this problem after 2 days. I can't swicth on even with soft reset.
I've reinstall the new driver and OS rom after this problem occur but no use.
The same problem occur after 20 minutes.
And I call HP they told me to uninstall all the programme i've install in the SD card.
So I've uninstalled all the programme and leave it there till now, after a few hours, still can switch on...
the problem is, if i couldn't install any programme in this PPC, what function it can be used? |
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GregWH
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Apr 11, 2006 17:26:42 GMT
Unassigned
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In regards to "cant turn on" I have a solution that works every time on my HX2190 when that happens:
1) Pull out ANY card you have attached, be it SD or CF.
2) Hit the soft reset button a couple of times.
3) Try turning on.
If it doesnt immediately come on, keep trying because it will. It is paramount the cards be OUT when doing this, though. Extra cards cause my HX2190 not only NOT to power up on occasion but also to NOT work with Bluetooth Autosync. Removing and soft resetting them ALWAYS brings Bluetooth Autosync back on just fine and I can slide the card back in and use it at that point.
Greg. |
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Hirak Dutt
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Jul 10, 2006 01:41:57 GMT
Unassigned
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Anthony Scheck
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Aug 14, 2006 11:16:22 GMT
Unassigned
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I have had this problem only twice so far...
I have found from these though that if I leave media player on in "running programs" it won't let me turn back on after about 10mins. So now each time I turn off I remember to stop all programs first. This has helped me. |
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John wingdes
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Aug 31, 2006 05:49:58 GMT
Unassigned
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i can turn it back on, also no draining problem. installed the update rom, but stilll after turn off for about 2-3 hours, my sd card reading becomes vey slow, and hangs!!!!!!!!!!! always!!!! every day i have to deal with soft reseting!
what is HP doing?????????? |
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David Langley
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Jan 13, 2007 16:57:09 GMT
Unassigned
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I recently purchased an iPAQ rx1950 (A$400)and a HP Pavillion Laptop (A$4,000). When I try to sync them the iPAQ immediately tries to download ALL of the music in the Laptop and then gives a low memory warning. ??? I have had two other surveyors attempt to fix the problem but they both gave up in disgust!
Why no manual? The HP 33s scientific calculator that I also puchased recently (A$125) has an excellent 356 page manual!
I have been a HP customer for thirty years, |
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Prof Julie
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Jan 13, 2007 17:30:41 GMT
Unassigned
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David, I have an rx1950 and have been very pleased with its performance. The problems you've touched on have not been discussed in this thread, so they really are not relevant. Why post your issues to this old thread? Are you looking for help or a sounding board?
If you are looking for some help, why not try starting a new thread that lays out the problems you are encountering. Most users here wish to help other users out, but they don't usually look at these old threads.
julie |
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ilene richardson
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Mar 31, 2007 23:36:48 GMT
Unassigned
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Has anyone contacted ScanDisk about this problem????????????????????
I have a Ipaq hx2495 and it does the same thing, but intermittently. |
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