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NutMac
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I have checked both the CPU utilization and BIOS setup screen for "fan when connected to AC" setting. The battery is not being charged nor computer nowhere near running warm. CPU utilization is hovering at about 4-7% (mostly used by Task Manager) and fan setting is turned off.
Even when running nothing, the fan runs almost constantly and it is fairly loud. Certainly not whisper quiet. Is this a bug? Any firmware update coming up to address this? Other 6710b users are echoing the same problem and I can't believe HP would release a product without addressing this issue.
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Hardste Chor
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Jun 8, 2007 09:18:39 GMT
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A couple of 6510b users including me have the same prob. |
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Marco Wikart
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Jun 8, 2007 10:23:09 GMT
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you better believe this issue - its a problem that exists for a very long time already. i have a nc8430 and the same problem, since this notebook exists. the fan is too loud.
i even replaced the thermal paste with a high quality one and it doesnt really change the issue. |
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Hardste Chor
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Jun 8, 2007 10:37:23 GMT
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HP should be able to fix it by bios update or the like. It is a business notebook but sounds like a vacuum cleaner. No way you could use this in the office or at university. If not, Im sure a lot of people will return their notebooks.
But I really cant believe that HP sells business notebooks for about 1000⬠without being able to fix such a simple problem if even discounters like Medion can. |
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NutMac
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Jun 8, 2007 12:24:23 GMT
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At the office, many people stare at me because the fan is so darn too loud and spinning more often than not. Louder than some desktops, in fact. Considering the computer is running cool, I don't understand why the fan needs to spin up so frequently. |
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NutMac
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Jun 8, 2007 13:37:54 GMT
N/A: Question Author
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FYI, recently updated firmware for HP's consumer notebooks (Napa platform), F.25, addresses the fan/thermal control issue. Hopefully, a fix for business class notebooks is also forthcoming. |
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Marco Wikart
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Jun 8, 2007 15:53:35 GMT
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about 2 months ago i stressed HP quite a bit because of that fan problem. i even got an answer... mr. Wesolowski told me, that they are working on a bios update which adresses this problem.
well - i doubt that ill see this update this year and next year i might buy another notebook. |
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NutMac
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Jun 8, 2007 16:27:34 GMT
N/A: Question Author
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Merely clicking on the Start menu or hovering the mouse over tray area causes the fan to spin up at the maximum speed. |
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NutMac
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Jun 8, 2007 17:11:46 GMT
N/A: Question Author
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I've called and talked to the tech support. Gave me usual "that's normal. it's supposed to work that way." lines, to which I replied, a notebook whose fan spins up whenever I move the mouse isn't normal. Anyway, someone higher up will contact me in few business days. |
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Marco Wikart
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Jun 8, 2007 17:33:41 GMT
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keep us up to date NutMac |
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NutMac
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Jun 8, 2007 18:08:51 GMT
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One minor update. HP insists 6710b can deliver up to 5 hours and 15 minutes of battery life in Windows Vista. When I asked whether I can expect at least half of that under light use (basic MS Office), HP's representative said yes and that it will deliver more than half.
I will run the battery test tonight. It will be interesting to see whether I can get 2.5 hours with fan blasting nearly constantly. |
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Marco Wikart
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Jun 9, 2007 07:23:33 GMT
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Edward Hopkins
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Jun 9, 2007 07:47:00 GMT
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I would like to add that I to have just purchased a 6710b notebook and am getting unacceptable fan noise, even under virtually zero load. I will try to return this notebook on monday. Its a real shame because otherwise it has a good feature set, but I really expected more product testing from HP for a business notebook. |
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Hardste Chor
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Jun 9, 2007 11:38:20 GMT
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HP Support told me, that the fan is supposed to work this way to keep the laptop cool all the time. Thanks for the enlightment! Now Im starting to LOVE this vacuum cleaner sound! |
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Marco Wikart
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Jun 9, 2007 17:22:13 GMT
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im not sure if this problem can even be solved via software (e.g. a bios update). maybe this is a layout problem of the notebook itself? maybe this piece of device cant even be cooled enough? |
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NutMac
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Jun 9, 2007 18:38:11 GMT
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The battery life test was pretty subpar for me. With just basic word processing and web browsing, and occasional photo browsing (Picasa), the battery warning popped up at around 1 hour 40 minutes mark. That's far short of 5 hours 15 minutes claim. I was hoping to get around half of that (which sales staff said it would easily surpass). I suppose with the fan running more than half the time (for no particular reason), it is to be expected. |
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Marco Wikart
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Jun 9, 2007 19:35:52 GMT
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i got a nc8430 with a t7200 and an ati x1600. with enabled wlan, surfing around etc i get 2.5 hours with my battery.
i get around 3 hours without wlan. not sure why yours is only 1h 40m. that seems a bit low to me and yes, my fan is on too all the time.
well have you checked your power settings? there are 3 options. im using balanced most of the time and that works quite well for me. maybe you are on high performance with max screen brightness? that would explain ur up time. |
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NutMac
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Jun 9, 2007 21:21:09 GMT
N/A: Question Author
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I do have the brightness set one notch higher than the default (using HP Optimized setting). I think nc8430 has higher capacity battery than 6710b (8-cell vs. 6-cell). Are you using Windows Vista or XP? I am using Vista, which I read uses more battery life than XP. |
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Marco Wikart
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Jun 10, 2007 13:08:26 GMT
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im using vista
what you can do is to disable aero. will help a bit, there is even a tool out there that does this trick automatically. |
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NutMac
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Jun 11, 2007 12:27:25 GMT
N/A: Question Author
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I've talked to an HP technician. Very friendly and willing to help, but given the "newness" of 6710b, not much workaround is known. He has offered to examine the unit, but no guarantee on whether it can be fixed. |
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Robert Emmons
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Jun 11, 2007 14:18:16 GMT
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I recently purchased an hp pavilion tx1000. The fan runs continuously. It never stops. It has 2 speeds: annoying and unbearable. I am sitting here now listening to it, and I am about to call customer support to arrange to return it. I already upgraded the BIOS to v.7 which was supposed to improve the situation. It did not.
I really hate to return it. It is a really good computer, but I don't think I can stand the noise or subject my clients and office mates to the constant whine. |
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Dimitri Henning
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Jun 15, 2007 11:15:04 GMT
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got the same problem, i found already about 10 people who has same problem with the 6510b.
today they brought an bios update, it helped nothing.
by the way hp "repaired" my laptop already an puted in a new mainboard, helped nothing too. and they closed my 2 cases i wanted to know about the problem, oh ye , |
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Samoila Mircea
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Jun 15, 2007 15:16:59 GMT
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please be pacient... i'm not WITH hp but i've had 4 laptops in the past 7 years... all hp...
they tend to release bios updates every 2 months... and the problem will eventually get fixed... i used to own an nc8430 with the same problem...
somewhere along the way a bios update fixed everything... it now runs ok as my younger brothers laptop...
at least it means it will not overheat...not like my former macbook pro which COOKED itself to death... no fun intended...
another thing i noticed... hp business line tends to be louder at first (they prolly intend it that way) until they get the calibration right... then it's a smooth ride
Best of luck. |
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Marco Wikart
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Jun 15, 2007 15:48:24 GMT
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not sure what you are talking about but for the nc8430 was never a bios released that adresses and fixes the noise of the fan which is too loud. |
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NutMac
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Jun 15, 2007 18:25:27 GMT
N/A: Question Author
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While HP's technicians seem polite and making some efforts, it has not shown much progress to date. The fact is, they don't even think this is a problem. They said flat out, "yes, it is noisy, but this notebook has special fan designs that is supposed to function that way."
Considering it runs louder than many modern desktop PCs, and that it is running in completely cool environment (it is cool to the touch) with around 0% CPU utilization, I find their explanation to be completely absurd. Unless you enjoy using noisy computer, use in warm environment, or don't mind crummy battery life, I suggest looking elsewhere.
Although I was able to recoup some of the cost, I am out about $20 per 16 notebooks that I returned (cost of return shipping). That's $320 that I will never get to see, plus several printer rebates that are no longer valid, and time wasted. |
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Henrik Olsson
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Jun 16, 2007 17:44:06 GMT
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Me I was also very annoyed with the noisy fan. I solved it by soldering a 30 ohm resistor in series with the fan. :-)
Now the fan runs silent and works great!
When fully loaded the CPU goes up to 80 degrres celcius.
Dont know if thats ok, but its silent. |
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Steve Huffer
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Jun 16, 2007 18:04:44 GMT
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Henrik you likely just shortened the life of your laptop to 60 days or less. You might want to fry up some hash browns next to that silicon omelet you are making there. 60 degrees is hot...80 degrees is smokin' |
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Henrik Olsson
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Jun 16, 2007 18:21:45 GMT
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Well the 80 degrees is only when fully loaded normally it resides on a comfortable 50 degrees.
... and i hope HP comes out with a bios fix within the 60 days you are refering to ;-) |
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Dimitri Henning
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Jun 17, 2007 12:51:47 GMT
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people, PLEASE call the HP support and talk to higher people, PUSH THEM to release informations and to do something. tell them u go to press else ...
work for the update!
Me and some ppl in germany trying too. |
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Marco Wikart
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Jun 17, 2007 14:00:47 GMT
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well give us detailed contact information. i dont know how to reach them. |
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Dimitri Henning
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Jun 17, 2007 14:29:59 GMT
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i dont know where u from, so its different numbers.
anyway u have papers u got with ur notebook, there is a support number. and if u have an carepack, there is a number in too u have to call.
and u should find some contact infromations on the site here. |
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jan g.
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Jun 20, 2007 16:09:28 GMT
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the same problem by me, really annoying, but couldn't be intel speedstep the problem? I've been looking at the core frequency in cpu-z utility and when the system idle, frequency drops down from 2GHz to 1.5GHz and that's all, nothing lower!
The other solution for a quiet operation could be changing ACPI temperature ranges for turning the fan on or off, have anyone idea how to do it unless HP release new bios? |
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Dimitri Henning
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Jun 20, 2007 19:04:20 GMT
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write an NotebookHardwareControl ACPI module for this notebook coud be the solution.
OR we just push hp to bring an update. |
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mattias pettersson
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Jun 25, 2007 15:01:21 GMT
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I've bought my laptop....it took just a few seconds to realize that there was a problem with the fan (it's louder than my vaccumcleaner and running more or less the whole time). I can't use this laptop at uni ;-(....Anyone got some news about this prob, please?? |
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Arek Sz.
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Jun 26, 2007 08:27:21 GMT
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I have the same problem. Vista was not pre-installed so I did not noticed it when I bought it. Especially annoying when working at home in the evening. This notebook's fan is louder than my regular PC. The volume of my TV has to be turned up to be audible. And what drives me crazy is that is unpredictable. It turns on and off randomly.
I am having it serviced, but I do not expect it will help. What they need is an bios update. The bios date is April 14, nearly a month before Santa Rosa premiere. If it does not help, I am going to return it. It is the last time I found myself being an early adopter of a new technology. |
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Earl Hicky
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Jun 28, 2007 10:29:48 GMT
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Hi,
there is an other BIOS version out on 24th of may, but it fixed nothing at all. If I had read the issue with the fan problem earlier, I never ordered a 6710b. Will buy a gentle ones, could not be much more expensive.
Earl Hicky |
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RUNE DIGERNES
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Jun 28, 2007 14:11:04 GMT
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I have recently aquired a 6710b and the first thing that stroke me is the outrageous behaviour of the cpu fan. Seems almost like there is nowhere in between 0% and 100% speed. It just keeps on starting up and shutting down - no matter how little i do during windows operation.
Currently using Windows Vista Business. It does speed up even more with heavy applications, but there is absolutely no need for it to be this loud when the desktop is as good as idle.
If I cannot find any update to this issue, I have no other choice but to swap it with another more quiet laptop. Sigh.. not what you could expect from a brand new product. |
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Andy Fisher
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Jun 28, 2007 15:19:09 GMT
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Can someone who hasn't returned the unit yet post their serial number beginning with CNUxxxxxxx.
Only those folks who's fans are very fast and very loud and don't cycle up and down much. I only need a couple of numbers. |
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6710b
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Jun 28, 2007 16:55:58 GMT
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I have the same problem!!!
Fan is still runing and very noisy.
I have HP 6710b, T7500, 2G RAM, 160 HD
s/n:CNU7211G
I dont know what can i do, because HP servis has any solution..... |
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Rafal Brodewicz
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Jun 28, 2007 17:04:33 GMT
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Dimitri Henning
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Jun 28, 2007 17:14:20 GMT
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fan running, noise, from germany.
CNU719153Z |
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Andy Fisher
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Jun 29, 2007 00:35:25 GMT
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6710b, we're missng a couple of characters in the serial number. |
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Martin Pribyl
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Jun 29, 2007 03:11:45 GMT
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I think there is more than one speed of the fan, but it is on more often than it is off, even when it is not necessary.
Here is my S/N:
CNU7211ZV1 (it is the model with Core 2 Duo T7300, 1 GB RAM and WSXGA display)
Hope there's finally something up :)... |
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Peter S.
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Jun 29, 2007 05:32:28 GMT
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Hi all,
please don't forget to post also your part number (e.g. GB893EA) - both are important to identify the laptop. |
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6710b
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Jun 29, 2007 05:33:03 GMT
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Im sorry the right s/n: CNU 7211GGM
and
type GB893EA-AKB |
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Radim Liska
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Jun 29, 2007 06:47:42 GMT
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My 6710b is extremely noisy too. Czech HP Service Centre said that it is normal...
Type 6710b GB891EA#AKB
s/n: CNU7211ZW5 |
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Martin Pribyl
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Jun 29, 2007 12:09:23 GMT
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OK if you want the part number too, here it is: GB91EA#AKB. And I'm also from Czech republic (if it is necessary too)... |
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Milan Burda
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Jun 29, 2007 15:00:55 GMT
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I am very disappointed. This model was my favorite from those offered by HP, and I fortunatelly checked some forums and found out it has a serious problem before buying it or so.
I'll have to stick to nx7400 or nx7300, which are not bad, but this one has one more USB port, larger disk, SD cart slot, and the integrated GPU should be a quite a big improvement over the older GMA 950... |
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Jarek Dominczak
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Jun 29, 2007 16:34:46 GMT
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Hi
I'm from Poland and have the same problem. I use HP 6710b GB891EA sn: CNU7212G5P.
DEAR HP - FIX THIS PROBLEM, PLEASE. |
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jodik jodik
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Jun 30, 2007 11:39:29 GMT
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Hi
I'm from Slovakia and have the same problem. I use HP 6710b GB893EA#AKR sn: CNU7211ZP4. |
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Earl Hicky
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Jun 30, 2007 15:54:47 GMT
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Hi,
got my HP6710b. Seems to be quiet in Vista and XP as well. Have bought it with a 7200rpm HDD and these makes audible sounds compared to the fan.
It's not deathly silent nor a vacuum cleaner.
s/n: CNU7240PM0
p/n: GB887EA#ABD |
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Andy Fisher
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Jun 30, 2007 19:06:44 GMT
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Earl, your system seems alot newer with a 7240 serial number. Let me work on this. While none of the other serial numbers fit my list, maybe my list is incomplete. |
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Peter S.
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Jul 1, 2007 09:34:46 GMT
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Well, the difference between S/Ns such as CNU7211ZP4 and CNU7240PM0 is about 5-7 hundreds (last two characters are only checksum). That sounds for me too
However, it would be interesting to have a look at the FACTORY that produced these laptops - if anybody has the original box that the laptop was packed in, please have a look at those stickers - there should be a sender somewhere on those stickers such as Inventec (...), High Tech Computer(...) etc.
It is also interesting that earl's part number is the same as some have already posted. I had exactly the same P/N for a few minutes and the fan was sometimes really noisy (even if nothing was done with the laptop at all). |
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Martin Pribyl
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Jul 1, 2007 10:18:12 GMT
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I have looked at the box and there's this text on one of the stickers:
Hewlett Packard
C/O Inventec Pudong (Shanghai) CO Ltd.
699 Puxing Road
Shanghai 201114
China P.R.C.
Then adress of the Czech distributor and some other stuff - P/N, S/N etc.
Is that what you are looking for? |
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Peter S.
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Jul 1, 2007 11:31:29 GMT
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That's exactly what I was asking for.
Interesting fact is that although Quanta is responsible for production of most HP laptops, I have only seen Inventec-made HP/Compaq business laptops here in Slovakia & Czech Republic. |
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Ladislav Balík
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Jul 1, 2007 18:07:55 GMT
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Hi, I have my 6710b for about week now. Fan runs allmost all the time, but the noise is not that bad. But I have quite bigger problem. My network card doesn´t work properly. Everything seems to be OK, but DHCP (Asus WL 500g) that should give IP from x.x.x.12 up is not respected by notebook.. everytime it has IP x.x.x.3 and also it blocks (i realy don´t know why) network printer on x.x.x.7...
I seted on Asus to asign IP manualy for MAC adress of network card, but no change.. it´s realy anoing..
I have driver from HP server for 6710b and run XP.
If you could Help me, it would be great. This is realy anoing! |
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Peter S.
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Jul 1, 2007 18:18:48 GMT
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I would first try to fix error on the router - i hade some ASUS products and their setup and operations were often "strange"...
Btw., I think we could speak Slovak/Czech in this thread - majority of us are from this region :)
Anyway, just to add my experience - I had one 6710b for a few minutes (I think GB887EA#AKR, made by Inventec) and the fan was off for about a minute and then 100% working for another minute. This has repeated until I started doing on it - fan didn't stop at all.
The funniest thing was that I did this in front of HP representative - he was quite surprised by it and immediately sent a urgent mail to some department... |
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Goran Kajfes
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Jul 1, 2007 18:21:01 GMT
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Loud fan here in Croatia too!!!
Just bought 6710b DT7500 with Vista business preinstalled, and don't need to use hairdryer any more.
GB893EA
cnu7191t6t
ccy176692001
Hope to see new bios soon.
Goran |
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sledge
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Jul 2, 2007 03:10:45 GMT
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Great news from Lithuania; a laptop bought this weekend is really silent, no vacuum cleaner problem:
S/N: CNU7231LLQ
P/N: GB891EA#ABB
To my little research could be that it's the ABB letters, which mean Euro-zone (not a specific country) can make sense, as we have GB891EA loud cases with country-specific letters (s.a. AKB); however I am not unable to decode the S/N, I leave it to the experts ;)
Moreover, in Lithuania forums nobody complained about loud cases at all.
Unfortunately, there is no original shipment/assembly address.
The [main] supplier of laptops (including this) in Lithuania is GNT (http://gnt.lt/index_en.html), GNT Group (that one include Poland, strange that there ARE loud cases..); you may contact them, if you want. |
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jan g.
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Jul 2, 2007 06:11:48 GMT
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GB891EA#AKB
s/n: 7211Z.
from
Inventec Pudong(Shanghai)
to AT Computers (Slezska Ostrava)
I think it's hardware problem of the first series and I would like to get my unit replaced. The problem is also known in germany and if you speak german, look at this thread, it's a module for Notebook Hardware Control. Try at your own risk because I've tried it and quickly removed. It was actually quiet but core temperatures reaching 60degrees when idle and 70 when playing chessmaster, that's not something I really like.. But you can tweak it.
http://www.p35-forum.de/board/thread.php?postid=60550&sid=82ac628676b3b3a146295dfed3865e3c
or
http://www.flyerman.org/flyblog/
Please anyone who has a book from later series (which is quiet) post your core temperatures when idle (use rmclock or NHC or whatever) |
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Peter S.
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Jul 2, 2007 08:44:37 GMT
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Could anybody try XP on this laptop (not by using VMWare, but format HDD and install XP on it)? Just to see if the problem is not Vista-related. |
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Dimitri Henning
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Jul 2, 2007 08:55:28 GMT
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yes i did, its not vista related.
also tried linux on it ... |
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sledge
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Jul 2, 2007 08:58:57 GMT
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This problem is under linux, too:
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1135181
so I don't think this is Vista issue (I had luck to buy a quite laptop (6710b, see post above); just installed Vista Pro 64bit on it and it is silent. And moreover, it is silent from the very beginning of the power on (fan gets a bit louder but not even too much on very first seconds during POST and then keeps quiet even before booting from HDD) |
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Martin Pribyl
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Jul 2, 2007 11:22:14 GMT
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Could someone try CPU-Z? My CPU has a quite strange behviour - it skips between frequencies very often even with no load. I have compared it with Asus W5Fe, that features Core 2 Duo T5600 and the CPU is most of the time working on cca 1 GHz clock only when I open some app or something like this it speeds up. But the T7300 in my lappy changes the frequencies all the time - it is working 10 seconds on 1,2 GHz, then on 1,6 then on with full multiplier on 2 GHz (only app I run is CPU-Z). This is really weird, could this be the reason of the hyperactive fan? |
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sledge
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Jul 2, 2007 19:28:03 GMT
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Everything's OK with the silent laptop (6710b, T7300): Core Speed is always around 1596.0 MHz when idle. Multiplier is always x 8.0 |
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Ladislav Balík
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Jul 3, 2007 05:00:39 GMT
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The Asus router works properly.. It runs about year or two without a single problem. All other computers work great with it.
This problem showed when i was reinstalling system to XP (maybe was before on Vista)
What about different drivers?
Pro tu cestinu sem vsema deseti, je to daleko prijemnejsi.. A myslim ze kdyz strucne uvedeme problem anglicky a vysvetlime ho cesky tak se nic nedeje..
Tu sitovku teda jeste zkusim jinde, ale tenhleten problem nastal uz pri reinstalaci na WinXP.. nevim jestli byl uz na vistach, nebo ne.. zjistil sem ze blokuje tiskarnu (coz blokuje na tom ip x.x.x.3) pri instalaci XPcek..
co nejaky jiny drivery? nebo neco... fakt je tohleto priserny.. |
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Peter S.
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Jul 3, 2007 06:18:10 GMT
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Update:
According to my information, HP said that the fan problem is due to some faulty component on the motherboard; owners of "loud" laptops should contact closest service center in order to arrange the replacament of the motherboard. It is covered by the warranty so the repair is free of charge.
Slovak version:
Chyba vetraku je kvoli nejakej suciastke na zakladnej doske, kontaktujte servis pre zarucnu vymenu zakladnej dosky (bude to uznane ako zarucna oprava - teda zdarma). |
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Martin Pribyl
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Jul 3, 2007 08:35:33 GMT
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Finally I'm going to call them :) ...
KonÄÄnÄ jdu jim zavolat tak uvidÃme, co mi Åeknou :) ... |
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Dimitri Henning
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Jul 3, 2007 09:03:41 GMT
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@ Peter S. Called the support (poland) and asked about this information. She told me a lot of ppl have the problem but still no soulution because they SHOUD be that loud. Thats how the build :/
I gonna use my DOA and get a new one, will see then. |
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Ladislav Balík
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Jul 3, 2007 09:34:06 GMT
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Hele a jak to probiha? vymenej jenom desku a zbytek zustane, nebo ti daj celej novej book? Jde mi o to, jestli budu muset delat novou instalaci, nebo ne... |
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sledge
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Jul 3, 2007 09:42:32 GMT
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English please?.. Thanks! ;) |
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Ladislav Balík
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Jul 3, 2007 09:48:39 GMT
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OK, sorry..
I was asking if they will change only motherboard or whole notebook.. because of new instalation of windows.. |
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Earl Hicky
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Jul 3, 2007 13:02:40 GMT
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Hello,
my quiet 6710b was shipped from Shanghai to Straubing, Germany (Box seven of fourtyfive ;-) Can't find any production date. (s/n CNU7240PM0) I got it on june 28, but ordered 2 weeks before. May be waiting time gets paid. (Can I say so?)
CPU-Z shows 1596MHz at idle, seems to be high. Can't get any info on speed steps of the T7100. Thought drops down below 800MHz? |
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Nicholas Croll
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Jul 3, 2007 14:01:41 GMT
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I have the same problem and ordered it in the UK.
S/N = CNU720117X
p/n = GB889ET#ABU
I did 'attempt' to speak to a tech rep today but it was very difficult because I had to repeat everything I said and she also stated that I was the first to report this problem despite this discussion forum existing.
I like the laptop but can't stand the noise. If the motherboard fix mentioned in a previous post is the solution then it would be good to hear someone from HP communicate this to their tech reps. |
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Axel Gaasø
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Jul 4, 2007 15:26:37 GMT
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I have the same problem with my 6510b. I contacted HP in Norway today, and the tech at the other end of the telephone line suggested turning on and off the "fan always on when on AC power" feature in the BIOS, as well as updating the BIOS. But my BIOS was, as I told her I thought it would be, already the latest version. (Latest BIOS version published in april - computer built in may; Latest version? Yep.)
Anyway I think she must have misunderstood, and may have thought I was talking about a fan which really was constantly on. I will contact them again tomorrow. But she told me that there haven't been any issues on the 6510b in Norway earlier on fan noise, so it's a bit peculiar. It seems like, as you guys are saying here, that HP really doesn't consider the fan a "problem".
Man, it's frustrating having a fan turning itself on and off completely unaffected by processor and hard drive load... |
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mattias pettersson
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Jul 4, 2007 15:42:44 GMT
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I would just like to stress the fact that HP Sweden is aware of the noisy fan and did a full refound/exchange of the computer (6710b) without asking any further questions. |
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Axel Gaasø
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Jul 4, 2007 16:07:19 GMT
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Would you advice everybody else to do so too? Because you see, I really like the computer -- except that the fan's noisy. It must be possible to fix such a small problem? And where could you get similar computer for the price? |
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martijn aarts
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Jul 5, 2007 07:43:06 GMT
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loud, almost ever running fan.
hp6710b
ser CNU7212LY1
part nr GB887ET#ABH
INVENTEC
bought in holland |
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Nicholas Croll
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Jul 5, 2007 16:10:17 GMT
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I have just happenned upon a similar issue that seemed to plague the NC6120 for months - its on this forum. It seems like it took 5 to 6 months so sort out with a change to BIOS settings.
If HP are still struggling to fix this issue in their laptops then it would seem a refund is the best way to go - either that or buy a set of ear plugs :) |
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Mladen Dabic
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Jul 6, 2007 10:40:53 GMT
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Another case in Croatia. Fan is almost 100% speed even if the notebook is idle.
I feel like an idiot now because I did contact HP Croatia before the purchase. Of course they didn't know anything about the problem and supposedly forwarded the query to higher instances. Unfortunately, I coudn't wait any longer with the purchase and... :-(
S/N: CNU7221410
p/n: GB890EA#AKN
Inventec |
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Hristo Hristov
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Jul 7, 2007 04:55:20 GMT
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Hello,
I have a quiet 6710b, the fan runs most of the time, but it does non make a lot of noise and speeds up only when the omputer gets hot. s/n: CNU72526LK, p/n: GB893EA#ABB. CPU: T7500. Under Vista Buisness 32bit + Aero the CPU does not drop its speed - always on 2.2GHz, but in Debian linux - i386 unstable + kernel 2.6.22-rc7 it slows down to 800MHz. I am from Bulgaria. C/O Inventec Pudong(Shanghai) CO.,LTD., to CNSys PLC. |
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Earl Hicky
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Jul 7, 2007 07:39:04 GMT
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I guess all notebooks are same quiet/loud. Used my "quiet" 6710b last night in a very silent und dark room UAHA!! Thought the book takes off next moment. CPU speed of my T7100 drops never below 1600MHz (CPU-Z 1.4), but I think it has to be at 800 in idle mode. (energy option Notebook/Mobile) Has anybody an idea? |
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Martin Vladic
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Jul 9, 2007 14:23:16 GMT
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Hi,
I would like to report another case of loud fan in my brand new HP 6710b bought few days ago. Fan never stops (actually it stops once during booting), no matter is it on battery or AC power.
S/N: CNU7191TG3
P/N: GB893EA#AKN
Regards,
Martin |
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Guy Crets
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Jul 9, 2007 17:03:18 GMT
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Bought a 6710b a couple of days ago in Belgium.
Same problem: fan is very, very noisy. A disappointing experience.
s/n CNU722DV3S
p/n GB893ET#UUG |
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Daniel Poslt
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Jul 10, 2007 04:55:13 GMT
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Another contribution from Czech:
6710b
s/n: CNU7211ZWD
p/n: GB891EA#AKB
I have experienced that in very cold room (about 15 C) is fan behaviour almost natural. I mean, it sometimes goes off.
My record is 5 minutes of quiet. ;(
D. |
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Robert Emmons
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Jul 10, 2007 10:37:18 GMT
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I have a Pavilion tx1000, not a 6710b. I previously posted in this thread, and elsewhere complaining of excessive fan noise. My fan ran continuously and produced a loud whining noise which annoyed both me and my office mate.
The problem is fixed! Apparently, I had a bad unit. I returned the tx1000 for a new one under the 20 day return guarantee. The new tx1000 is whisper silent! The fan still runs almost all the time, but I have to hold my ear near the vent to hear it. |
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Earl Hicky
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Jul 10, 2007 11:40:16 GMT
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Maybe that works for you, but the TX1000 is an 12,1" AMD Turion based notebook with GeForceGo. This is much different from the Santa Rosa based 6X10b with Intel only Herdware.
I think it's an problem with the speed step technology. My CPU never drops below 1.6 GHz, but it should go down to 0.8 GHz. So it needs more power, makes more heat and needs more battery and cooling, makes more noise.
I ask you a third time to measure your CPU speed in idle mode. You can use Everest ( http://www.majorgeeks.com/download4181.html ) or CPU-Z ( http://www.cpuid.com/cpuz.php#history ). It's free.
Please check this out and report or just wait for a greater god. |
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Daniel Poslt
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Jul 10, 2007 14:51:12 GMT
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Yes, CPU goes down to 798 Mhz. (have T7300). As I wrote before, fan is then quiet for few seconds (upto few minutes at max).
Works better when on battery.
D. |
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Andrius LTU
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Jul 11, 2007 05:21:15 GMT
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Hi,
another one annoyingly noisy fan on 6710b, in Lithuania, p/n GF930AW#ABB, T7550@2.20 Ghz. Fan goes on max power not so often, when BIOS setting "fan always on when on AS power" is set to "on", but stil, the noise is unacceptable.
Cpu-z shows, that core speed drops to 800 Mhz on idle.
OS - Windows XP with SP2. Attaching mainboard model info - other noisy fans working on same MB version? |
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Elsagan Elsagan
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Jul 11, 2007 06:56:41 GMT
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I have the same problem with loud fan. Laptop was bought in Poland.
6710b GB891EA#AKD
T7300 @ 2.00GHz
SN: CNU7251190 |
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Andi Waldner
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Jul 12, 2007 10:52:19 GMT
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Hello
Same Problem, Laptop from Switzerland
S/N: CNU7211VFJ
P/N: GC019ET |
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Sam Khoo
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Jul 13, 2007 20:47:35 GMT
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I have seen this problem with several generations of HP notebooks so I was not surprised when 6710b fan ran loud. Solution is to reduce the CPU core voltage. For a nx6125 I replaced the Turion ML CPU with a low voltage MT and voila, the fan almost never turns on and when it does, it runs at very low silent speed. Replacing a C2D std voltage CPU with the LV version is obviously not an economical answer at this time so next best thing is to install RMClock utility and reduce the voltage yourself. Search for and download the free utility. Good luck.
**Warning** if you are not a tweaker or unprepared to spend some time learning RMClock, don't try it. Your degree of success at reducing voltage will depend on the 'quality' of your chip. Read the RMClock forum for many answers and post issue there if you are stuck. |
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Mladen Dabic
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Jul 16, 2007 17:28:20 GMT
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Well, a very nice try... really!
I have just undervolted my T7300 @1V (from 1,25) with RMClock. Air temp is around 30 degrees C and the CPU is 46 degrees C (idle). The fan works on relatively lower rpm's... continuously. :-(
Testing with Prime95 brought the temp to 57 with a fan vacuuming.
Maybe in winter... ;-)
Thanks anyway! |
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Edward Polak
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Jul 16, 2007 18:55:14 GMT
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I've been using an NC6000 for work for the last couple of years and found this similar topic interesting: http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=853249
Recently, I switched to a privately owned 6710b (GB887ET) and I've noticed a couple of things so far:
1. When the AC power is connected, the fan is usually on. Not *nearly* as loud as an older Acer laptop I recently saw (heard) mind you. No problem watching TV at all. I would have to look at the BIOS setting I guess.
2. When the Power scheme is set to 'High Performance', it's only logical the CPU stays at 1.8GHz. It's equally logical that you're not going to get 5:15 hours of battery life in this case. The fan will work harder in this setting too.
3. When on battery and when using the 'Power Saver' scheme, I do get about 5 hours of battery life (currently Vista 32-bit, no Aero, no heavy loads) although I haven't really looked at the clock so far. Also, the fan is only on when needed.
4. My fan doesn't go on and off in an abrupt manner, in stead it gracefully increases and decreases speed as needed. I feel rather priviledges I guess.
I do intend to go through the Undervolting process again with this laptop, but I was surprized to find that Speedfan 4.32 is unable to detect any fans on this one. Believe me, it's there ...
I'm equally surprized/disappointed to find that MobileMeter "failed to communicate with the ACPI driver" and therefore won't start, not even as Administrator. I hope this will soon be fixed (I have yet to visit the drivers page).
This means I'm probably better off leaving the Undervolting business for another day.
I recommend that you all read the [url=http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=853249]New nc6120 fan is always on[/url] story I listed. I know - it's long , but if you read patiently, you'll find a lot of useful stuff to learn there. |
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Edward Polak
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Jul 16, 2007 19:06:08 GMT
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Earl Hicky
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Jul 17, 2007 02:06:21 GMT
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Hi,
I guess you have to wait until this tools support Santa Rosa. I used an new version of CPU-Z (1.40) for measure the core frequency and it never drops below 1596MHz. Then there was an update to CPU-Z 1.40.5 and now I got 800MHz core frequency and FSB at 99MHz...
But in idle the fan still blows - cold air. HP is on the very save side of life. Maybe increase core voltage will freeze the fan. I will give it a try (just for battery).
Last days I had to fix an 4 year old HP Pavillion nx-something, my 6710b is now deathly silent ;D |
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Edward Polak
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Jul 17, 2007 04:59:43 GMT
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Update: my BIOS is in fact version F.08, 05/23/2007
@Earl: that's *lowering* the voltage that may reduce temperature. Read the Undervolting Tutorial VERY carefully before you even attempt this. |
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Earl Hicky
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Jul 17, 2007 05:33:53 GMT
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Updating BIOS changes nothing fan related. But it's quite easy and I guess they fixed some bugs in Santa Rosa.
Lowering voltage is just a try, nothing can be damaged. When Windows breaks down - nothing new. ;-) I will see what it get's, but I think because of my "cheap" T7100, there is not much to get. |
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Rafal Brodewicz
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Jul 17, 2007 09:39:08 GMT
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I've got 6510b (loud) model.
Today I've called Poland HP support. They told me that they are aware with loud noise fan problem and that there were some faulty batch of this loud laptops.
But after all they assure me that this problem will be fixed, so in next few day I'm going to service it.
Results of this service comming soon...
Regards. |
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m aarts
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Jul 18, 2007 11:34:38 GMT
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FAN Problem is BIOS problem
The reason the fan is running almsost all the time can be found in the bios, the 6710b bios has 5 active cooling temperatures in thermal zone 0 (TZ0). The lowest is set at 30 deg celcius (AC4). If the temperature read by the bios (TMP)is above this value the fan starts running. There is our problem, 30 deg. is reached easily. The next step is at 40 deg. (AC3), if that temperature is reached the fan wil run faster.(It might be possible the fan starts running at 40 deg, then at 30 deg the speed is 0). At 55, 65 and 80 deg. The fan will increase speed even further. If the temperature read by the BIOS is above 105 deg celcius.passive cooling is done by lowering CPU frequency etcetera. (I must remark that passive cooling in thermal zone 3 starts at 60 deg.)
So Our laptops are not broken, ther is no wrong thermistor or temperature sensor on it´s motherboard or whatsoever. HP is conservative in the way they control temperature. of coarse it is better to have a laptop being to cold than having laptops being to hot. The processor works well at 70 deg. celcius. but there must be a margin for keeping the temperature below critical values.
as I have read older HP notebooks have had the same problems too and eventually HP has had the guts to update the BIOS and, I suppose, put higher active cooling temperatures in it.
I don´t know anything about comuters or programming languages. But the bios is ACPI supported (HP is one of the organizations involved in the development of ACPI) with this ACPI it must be easy to alter the cooling temperatures ourselves. That´s wat all the Linux people are doing. But I can only analize.
A german guy tried it with the programm Notebook Hardware Control.I did have a look at his C# program, looks good but he writes to wrong adresses in the ACPI.
I cannot do it better, but maybe someone else.
good bye
Martijn HP 6710b |
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Roni S
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Jul 18, 2007 15:31:49 GMT
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Bought a 6710b yesterday one with the jet engine inside, location Slovenia.
Got it with vista, now it runs XP, it's always the same although ...
.. i noticed that at startup the fan changes speed, during startup it's quiet but as soon it enters windows it starts to blow at full speed. Same in Vista as in XP.
Do you others have the same problem or it runs at full speed even in the boot process? The fan was at full speed also during the installation of XP.
Tomorrow i'm calling our local support and see what they tell me.
The fun thing is that my girlfriend has a turion64 and her laptop is quiet, except when under hard loads, and even then dosent reach the level of noise of the 6710b. |
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Roni S
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Jul 19, 2007 06:36:19 GMT
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Update:
Magic. Now it's quiet, well at least sometime.
Today at startup the thing was quiet, entering windows still quiet ... 5 mins in windows still quiet, then is started to blow with quite some speed, but then again it stopped (well not literally it just runs slower). And goes on and off now and then. The only problem is that it goes on even when idle and it blows cold air out but at least it doesent run at full speed all the time.
I'm running windows Xp and am not sure what i did (i'm pretty much sure i didnt do anything during the night, like sleepwalking and repairing the thing).
How i booted the thing today:
- i booted it on battery, hit the mute key (so there will not be any startup sound) and plugged the mains only when windows were already running, i got the behavior mentioned above. I must mention another thing, the office was quite under heavy air conditioning and was very cold inside when i arrived, so the laptop was quite cold.
I had to discover which of the things mentioned did the job, so i did some more testing.
The conclusion of the testing was: Start it up with the battery and when it already enters the GUI, plug the mains. The fan then works correctly, at least for me.
I discovered also another thing during the testing. If during boot u press the mute key (so that you wont hear the startup sound) it disables itself when it enters windows, so the startup sound still screams out.
Can someone else try these things?
Seems the thing ignores the "fan always on when ac power" when you start it with the ac power in.
Hope this is of help to someone. I dont know if it's sloppy code somewhere between the bios and the system or a hardware issue preventing the code to run right, but i'll leave this to the experts of HP, yay!
P.S.: Please HP guys really look into this thing, and although the thing works "correctly" now it is still strange that the fan blows cold air out, so i think something could be done in this direction too. In the media release of santarosa it says the cpu should be less hot and the fan should be quieter. |
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Andrius LTU
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Jul 20, 2007 03:24:40 GMT
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Hi,
I did some low-level investigation also.
Used SpeedFan, to read temperature sensors on my "noisy" 6710b (pic attached). Noticed, that fan spins up when temp. of sensor named "Temp1" goes up to 45C, and fan goes mad if it goes to 50C. This sensor shows temp. of ACPI - anybody have some ideas?
Btw, today it is quite cool in the ofice (22C), and it didn't reacehd 50C for today. Yesterday it was hoter, and 50C was reached several times. |
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Roni S
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Jul 20, 2007 03:49:53 GMT
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I have noticed the same thing. When 45C is reached it stars blowing pretty hard, but it should start blowing just a little. At 50 goes mad as said. But the noise at 45C is not pleasant either.
I've also found these thermal zones somewhere:
Thermal zone 0: 50C
Thermal zone 1: 43C
Thermal zone 2: 38C
Thermal zone 3: 29C
Thermal zone 5: 50C
50C at zone0 and zone5, something doesnt look right here, ranges are strange, and 50 is a way too low setting for a santarosa (people report having 50C at idle on other notebooks ...)
I really hope a solution is on the way. |
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Nicholas Croll
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Jul 20, 2007 05:17:00 GMT
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After waiting for a few weeks to see if there would be any fix provided by Hp or even a recognition of the problem, I have returned the laptop for a full refund.
The other option was to hope that the replacement would be ok but why take the risk.
The other thing, is the problem that the fan is coming on so early or is it case that the fan is noisy. I personally would not care if the fan came on to keep the laptop cool IF the fan was actually quiet ! Right now most of the focus in the forum seems to be on preventing the fan from turning on at low temperatures. Once again we need some advice from HP. |
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Roni S
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Jul 23, 2007 09:37:51 GMT
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Today i dropped by my service. They said that they know what it is about and that the fix is really to change the motherboard.
Then something else screamed in my mind. The laptop came with windows Vista bundled. As far as i know Vista (as XP) doesent like very much changes in the system in fact it absolutely doesent like when someone changes the motherboard. So i phoned to our local Microsoft helpdesk, i explained what was all about and she said to me: "well if you get a new motherboard you have to buy a new licence for Windows, because it's treated like a new computer". I was astonished. She adviced me to discuss it with the service personell and so i did. A man told me, that there was nothing to worry about, because HP treates motherboard changes uniquely, (dont know the details) but he said the system will recognize a new HP board and all will be allright.
So who is right? Anyone knows anything about this? |
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Andy Fisher
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Jul 23, 2007 13:21:35 GMT
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If your image is kept intact you should have no problems. The images are shipped with an OEM license built in. Problems might occur if you wiped the drive and installed the OS without a valid license. |
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Rafal Brodewicz
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Jul 26, 2007 09:50:19 GMT
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Today I recieve my laptop from service.
They didn't do anything, i wonder if they at least unscrew it to see what is the problem.
Diagnose report says "All test passed" but on test list there is no possintion like "Fan"... no comment. Person at phone HP support claim that they know what the problem is, but for guy at support service apparently everything is fine.
Now I'm going to claim for a refound.
I'm very disappointed.
Regards. |
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Björn Budde
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Aug 2, 2007 08:15:34 GMT
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i have the same problem... fan is always running even though doing nothing. serial no.: CNU7290ZYR |
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Björn Budde
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Aug 2, 2007 15:19:43 GMT
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was calling austrian hp business support, notebook will be picked up and mainboard replaced - so if you have this problem -> call your hp support.
not really convenient since i need the notebook, but better than to work for years with that annoying fan noise. |
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Peter S.
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Aug 2, 2007 17:40:53 GMT
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Bjorn:
Wow, CNU729 shouldn't do any problems AFAIK... I had one CNU726 and that one was already quiet. Was it made by Inventec? |
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Ricky D
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Aug 3, 2007 17:02:02 GMT
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OK, here's the deal everyone. I got hold of an internal HP document (don't ask me how) which describes HP is aware of the problem, and best of all they have a fix!!
DESCRIPTION
This document applies to HP Notebook PCs with Microsoft Windows Vista
The notebook PC fan does not shut off, runs in high speed only and creates a loud fan noise. The loud fan noise is due to the volume of air being pushed.
SERVICE ACTION
This is a "Fix-on-Failure" service event. Proactive service is neither necessary nor authorized.
If a notebook exhibiting this failure falls within the scope indicated above, is within warranty, was built between 4/1/2007 and 6/9/2007, the serial number range is between CNU714XXXX to CNU723XXXX, please set up a service event.
Service:
If a notebook exhibiting this failure comes in for service, replace the system board with the appropriate following spare part:
HP Compaq 6510b Notebook PC: SPS-BD SYS GM (DF) 446906-001
HP Compaq 6710b Notebook PC: SPS-BD SYS (FF) 446904-001
HP Compaq 6710s Notebook PC: SPS-BD SYS +WWAN(FF) 446905-001
NOTE: System boards with revision x.31 and above do not have this issue.
Recommended Action: Fix on Specified Failure
Hardware Platforms Affected: HP Compaq 6510b Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC
Operating Systems Affected: Microsoft Windows Vista Business (32-bit)
Software Affected: Not Applicable
So there you have it boys and girls ... You now know the serial numbers which are involved, you know the problem, you know the cure, you even know the part numbers :)
Oh yes, one last thing ... in case you really get a 'deny everything' support engineer on the phone when calling .. I'll even throw in the Service Advisory Document ID: c01106598
Try denying THAT on the phone :)
Good luck to everyone!!! |
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Ricky D
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Aug 3, 2007 17:04:24 GMT
Unassigned
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PS: A special thanks goes out to a certain German HP techie ... you know who you are :D |
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HPQ User
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Aug 4, 2007 03:52:34 GMT
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Does anyone have this problems on laptops built after 6/9/2007? If I order a laptop directly from HP today, the estimated ship-date is 2 weeks from now approximately. Does that mean the build-date will be within the next few weeks? Is there any chance I might end up getting a buggy laptop built earlier?
quote:
> If a notebook exhibiting this failure falls within the scope indicated above, is within warranty, was built between 4/1/2007 and 6/9/2007, the serial number range is between CNU714XXXX to CNU723XXXX, please set up a service event.
thanks: |
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Earl Hicky
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Aug 4, 2007 04:27:18 GMT
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Hi,
I ordered my notebook in june, got it early july. The waiting paid off, s/n is 724xxxxx and quiet. I think it's improbable to get still a noisy one.
GrüÃe,
"Earl" |
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Ladislav Balík
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Aug 4, 2007 12:45:50 GMT
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Hi, great that someone brought here some realy usable info. Thanx
I´ve got one question.. I have problem with Sata driver... I reinstalled os to winXP on sata native mode disabled, and I wanted to install the driver later.. but allways when i run the installer, it do nothing.. and system cannot boot up on enabled sata native mode.
By the way.. is not running the hard disc slower on sata native mode disabled? |
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Rainald
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Aug 4, 2007 19:19:56 GMT
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Ricky,
GREAAAT!
This thread seems to be running for the "TOP 10" most lengthy threads [grin,siiiiigh].
Your posting for sure will help dozens and hundreds of fellow-users.
IMHO this is the way peer-to-peer forums do work!!!
Thanks a million
Rainald |
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Earl Hicky
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Aug 5, 2007 08:20:34 GMT
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Hi,
normaly it's not possible to change from legacy to SATA. I build myselfe an WinXP CD with the SATA drivers integrated (used nLite). It's usefull to integrate SP2 too.
You can try to install the SATA drivers manually and if you managed that, you have to change the start option of the driver to boot.
An other hard core method is to change the used legacy support driver file against the SATA driver (rename), you will need to boot from another device then your hard drive.
A repair/reinstall with integrated drivers on CD may be the smartest way. (Change to SATA befor setup!)
Good luck |
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Ladislav Balík
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Aug 5, 2007 08:49:03 GMT
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Thanks a lot Earl..
I want to buy a 7200rpm hard drive, so the reinstallation will be the best way.. |
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Rafal Brodewicz
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Aug 5, 2007 15:58:40 GMT
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Earl Hicky
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Aug 6, 2007 07:05:48 GMT
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"A USB floppy is necessary for this step."...
I guess he had none, else he had used the F6 option. |
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Rafal Brodewicz
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Aug 6, 2007 09:12:40 GMT
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Read this topic: "Modifying a Windows XP installation to support SATA Native Mode" inside this pdf. It decsribe how to change mode to native SATA *after* installing windows XP.
Regards. |
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Martin Pribyl
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Aug 6, 2007 09:17:14 GMT
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My notebook has returned from the service and now it is a lot quiter, still the fan is more on than off, when I am running on AC, however now it seems to be bearable :) ... |
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Earl Hicky
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Aug 6, 2007 15:42:06 GMT
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I think we talk about the text below. Read Step 4... ;-)
Installing the driver manually I already wrote about. But THX for giving a link on the document.
Steps to modify a Windows XP image to support SATA Native Mode
1) Enter F10 Setup, and go to System Configuration/Device Configurations/SATA Native Mode to Disable.
2) Install Windows XP Service Pack 2 in whatever manner is typical for your organization.
3) Download the Intel SATA AHCI Controller Driver, SoftPaq SP32478.exe, from www.hp.com.
4) Extract all the files from the SoftPaq. A USB floppy is necessary for this step. Run sp32478; this will create a floppy disk. The files will be located on this floppy.
5) These files should be located on the floppy disk. a. iaahci.cat b. iaahci.inf c. iastor.cat d. iastor.inf e. iastor.sys f. license.txt g. readme.txt h. txtsetup.oem 6) Download and run the Intel Chipset Installation Utility for ICH7, SoftPaq SP32781, from www.hp.com.
7) In Device Manager, right-click the IDE ATA/ATAPI controllers/Intel ® 82801 GBM/GHM (ICH7-M Family) Serial ATA Storage Controller and select âUpdate Driverâ.
8) Follow these steps to complete the Hardware Update Wizard: a. At the first dialog, select âNo, not this timeâ when prompted to connect to Windows Update. b. At the next dialog, select âInstall from a list or specific location (Advanced). c. At the next dialog, select âDonât search. I will choose the driver to installâ. d. When prompted to select the device driver you want to install for this hardware, choose the first one in the list: Intel® 82801GBM/GHM (ICH-7M Family) Serial ATA Storage Controller â 27C4. e. When prompted to insert the manufacturerâs installation disk, browse to c:\SWSetup\SATA AHCI Drivers\, and click OK.
f. When prompted to select the device driver you want to install for this hardware, select the Intel® 82801GBM SATA AHCI Controller g. A warning that Windows cannot verify that the device is compatible with your hardware will appear. When asked if you want to continue installing the driver, select Yes.
h. The installation will complete.
9) Shut down Windows and restart the computer. Enter F10 setup when prompted during the boot.
10) Go to System Configuration/Device Configurations/SATA Native Mode and change it to Enable, then save settings and exit F10 Setup.
11) After Windows restarts, the additional SATA components will be updated. A System Settings Change will appear. When asked âDo you want to restart your computer now?â click Yes. |
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Ladislav Balík
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Aug 6, 2007 16:06:45 GMT
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Hi,
unfortunatley I haven´t USB floppy drive. Btw, is an USB floppy usable when installing XP to a formated hard drive?
To Martin Pribil:
Cau, predpokladam ze ses Cech.. jak probihala ta reklamace? zajimalo by me jestli bylo vsecko OK a jak dlouho to trvalo a tak podobne.. abych se moh treba nejakejm vecem vyvarovat a vsechno probehlo v pohode.. nemuzu bez notebooku tedka moc bejt..takze je pro me dulezity abych ho mel co nejdriv zpatky.. Diky
(I´m asking about how was it going in service) |
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Arek Sz.
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Aug 6, 2007 16:47:26 GMT
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Please do not go off topic, otherwise start a new one. What we need here, is useful info about loud fan. And keep it English. Thx. |
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Rainald
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Aug 6, 2007 17:54:07 GMT
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Hi guys,
may I kindly remind you of behaving with a bit more discipline?
The problems discussed in this thread are really big enough. And thread is long winded enough with it's native topic.
So there's absolutely no use at all to go TOT (totally off topic) and *HIJACK* the thread by throwing in other issues which have nothing at all to do with what this thread is about.
So pleeeeease all ye folks with (a) SATA problems and (b) SATA solutions, pls be so kind as to leave this thread.
You may easily open a new one and discuss all of your HDD problems there.
After having done so you may post a link to the new thread if you think that this might be of value for other facing HDD problems.
But pls refrain from further piling up what in here just means garbage.
Thanks in advance for respecting the forum rules
Rainald |
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Rafal Brodewicz
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Aug 8, 2007 09:07:48 GMT
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Finally they have fixed my laptop (after two visits in service). Mainboard was replaced and
now it's a LOT quiet.
Regards. |
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Ladislav Balík
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Aug 8, 2007 09:18:50 GMT
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Yesterday I called to Czech HP service center.. They told me, that they know about loud fans and that they will fix it. It may take about 5 days.. |
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Michal Daňhelka
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Aug 10, 2007 16:25:51 GMT
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Hello. I have got new HP 6510b, and fan is very loud and PC still need use fan. Is it problem with my notebook and may I contact HP service to change motherboard?
I have got this 6510b:
S/N: CNU7281GCY
P/N: GB868EA#AKB |
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Robert Gottofrey
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Aug 15, 2007 15:24:46 GMT
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I've the same problem here with my hp6710b, buyed at 13-jul-2007 in switzerland.
s/n: CNU7211VDF
p/n: GC019ET#UUZ |
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Francisco Vacas
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Aug 16, 2007 03:35:35 GMT
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Hi, i bought my 6710b 3 Days ago (13.8.07 in Germany). S/N CNU7311.... and fan Problem solved. It must be the new releases whit these Serial numbers. Sometimes goes the fan on and u can hear it. But most of the time is it quiet :).
I hope people who read this can now buy without problems a 6710b.
greetings |
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Lars Eliassen
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Aug 29, 2007 17:26:11 GMT
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just bought and got a new hp6510b. The fan runs at high speed 97% of the time, even if just wrinting in notepad. Called HP service and by the serial number of the pc they admitted the fan problems and they offered to swhich the maianboard instantly. no worries. problem solved |
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Guy Crets
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Sep 2, 2007 12:04:18 GMT
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Had motherboard of my 6710b replaced. Picked up by UPS, went all the way to Poland, and back after 5 working days, smooth service. Problem solved! The noisy fan shouldn't have been there in the 1st place, and 5 days without my workhorse was a bit difficult, but this error was solved in a professional manner by HP.
But another issue is that my laptop was delivered with 2x1GB instead of 1x2GB as stated in the specs; still waiting for HP Belgium to return a 2GB SIMM... :-( |
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Rainald
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Sep 3, 2007 20:37:19 GMT
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Guy,
thanks for your success report (although it is a at least a bit misplaced).
This re-confirms that HP Service/Support is really fantastic (once the powers in charge *know* that there is a problem and they know about the solution).
IMHO it's someway like a "life insurance" to have a reliable manufacturer.
Rainald |
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OK_pal man
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Sep 8, 2007 18:12:30 GMT
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Hi,
I am going to buy a 6510b.
Could anyone tell if he still couldn't solve that FAN issue? |
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Michael Zwiers
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Sep 10, 2007 17:25:16 GMT
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I've got one in the low end of the CNU7231xxx serial numbers and I have the 'variable speed, but almost always on' thing going on here.
Is this part of the problem or is this what it should be? I can't really describe it as loud at all, but I notice the fan becoming louder if I start up a reasonably big program already. |
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Tamás Müller
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Sep 10, 2007 17:56:36 GMT
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Had teh same loudness problem with my 6710b (S/N falls in the given "problematic" range) in Hungary.
Have checked with local service.
They have replaced mobo without a word.
Now it' a lot lot more quiet. :)
Teh only problem was that I had to wait for the new mobo for 2 weeks...
Guess HP had to distribute lots of mobos... That's why.
So, happy end now. |
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Barrie Roberts
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Sep 12, 2007 04:27:14 GMT
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lodged case in Australia on August 25, for fan noise problem. Motherboard replaced and tested ok on Aug 28.
so far pretty impressive - but wait......
waiting...
waiting...
waiting...
had a phone call from India?? on September 5 to arrange delivery - no delivery
September 12 still waiting...
No other phone calls, no emails, nothing in letterbox.
totally unimpressed.
at least the fan is quiet, it's not here. |
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Ásgeir Thor Johnson
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Sep 16, 2007 10:14:25 GMT
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Any new developments with the new BIOS (2nd of August)?. I've tried the Notebook Hardware Controle software and i downloaded the acpi module on this site: http://www.flyerman.org/flyblog/index.php?p=28&more=1&c=1&tb=1&pb=1#more28
But i get an error: "ERROR - ACPI Control System problem detected". Changing the fan values doesn't seem to have any impact.
Is there a workaround? |
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Nuno Marques
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Oct 13, 2007 18:56:54 GMT
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HP Compaq 6510b
UM ALERTA SOBRE ESTE MODELO DE PC PORTÃTIL EM CONCRETO E TAMBÃM SOBRE A FORMA DE ACTUAÃÃO DA HP
ÃTIL PARA QUEM ESTIVER EM PROCESSO DE COMPRA DE QUALQUER EQUIPAMENTO INFORMÃTICO
Resumo da situação:
Compra de um portátil HP Compaq 6510b, com um defeito de fabrico perfeitamente identificado pela HP (funcionamento contÃnuo da ventoinha de refrigeração, causando nÃvel de ruÃdo inaceitável â tipo aspirador) há já bastante tempo, não tendo a marca procedido ao recall dos equipamentos defeituosos junto dos seus distribuidores, permitindo que continuem alegremente a ser comprados por incautos, apostando em que o cliente não reclame.
EXTENSO MAS CREIO QUE INFORMATIVO
O ponto de situação actual deste caso foi uma proposta para substituição por um equipamento com caracterÃsticas inferiores (valor de mercado -200 ⬠face ao original). Esta proposta foi naturalmente recusada.
Emails (sem qualquer resposta formal) que ilustram o caso e a forma como a HP actua e trata os seus clientes:
De: < > Enviado: Qua Out 10 10:35
Para: crt.portugal@hp.com Prioridade: Normal
Assunto: Fwd:: Reclamação sobre reparação de portátil Tipo: HTML Msg
Bom dia,
Até ao momento não obtive qualquer resposta ao email enviado no dia 04/10.
Estou a ficar verdadeiramente apreensivo com toda esta situação, uma vez que tenho contactado diariamente o call center da HP, e ontem ligaram-me pelas 08:50, para me dizerem que a informação dos técnicos é que a previsão de disponibilidade da peça (ou peças) necessárias à reparação é de não menos que duas semanas. Estou sem computador desde 28/09 (tinha usado o mesmo dois dias). No primeiro contacto com o call center, antes de ter sido levantado o computador tinham-me referido um prazo máximo de 10 dias (com indicação que habitualmente seria 1 semana). Mais me informaram que mesmo as duas semanas são meramente indicativas e que até lá nada podem fazer.
Considero esta situação verdadeiramente inaceitável, uma vez que se trata de um problema bem tipificado pela HP há já bastante tempo (creio que desde Maio). Referi ao operador do call center que estava receptivo a uma proposta alternativa (referi inclusive que existe outro modelo, 6710b que aceitaria em substituição - naturalmente sempre que não tenha o mesmo defeito). Estou durante todo este tempo a usar outro pc de "empréstimo", não tendo solução para o meu problema à vista.
Cumprimentos,
----- Original Message -----
From:
To: crt.portugal@hp.com
Sent: Thu Oct 4 10:12
Subject: Fwd:: Reclamação sobre reparação de portátil
Exmos. Srs.,
Fui até recentemente um cliente fiel da marca Toshiba, tendo até então comprado para uso pessoal 4 portáteis e solicitado no âmbito profissional sempre que possÃvel e considerando a polÃtica das empresas nas quais trabalhava em cada momento equipamentos dessa marca, essencialmente portáteis.
Sempre considerei a Toshiba uma marca com uma excelente relação qualidade / preço, nunca tendo tido qualquer motivo para insatisfação.
Feita esta premissa, recentemente e para uso pessoal, decidi que era o momento de trocar o meu portátil, um Toshiba Tecra A3. Iniciei naturalmente um processo de análise dos modelos actualmente comercializados pela Toshiba e também pelas restantes marcas no mercado.
Após análise das diversas alternativas e considerando as caracterÃsticas por mim pretendidas (essencialmente um portátil para uso pessoal mas numa vertente académica â sou neste momento mestrando em gestão), arrisquei a sair fora da minha marca de eleição até então, optando por um HP Compaq 6510b.
Efectuei a compra e recebi o equipamento, tendo procedido à configuração inicial do computador, bem como à instalação de todo o software de que necessito.
Do ponto de vista de expectativas o equipamento revelou-se o que pretendia, com excepção de um aspecto não despiciente: RUÃDO. O funcionamento da ventoinha de arrefecimento do equipamento é constante e produz nÃveis de ruÃdo inaceitáveis. Este problema, vim posteriormente a descobrir, tinha já sido identificado pela HP, tendo inclusive sido criado um procedimento para a sua resolução, que passa pela substituição da motherboard.
Infelizmente só obtive esta informação quando já tinha passado o ponto de não retorno, ou seja, já tinha comprado o portátil.
Procedi então ao contacto junto da HP para saber como resolver esta situação. Fui informado que existiam duas alternativas: um documento emitido pela HP que me permitiria trocar o equipamento com defeito por um novo ou a abertura de um pedido de reparação. Relativamente à primeira opção, fui também (honestamente diga-se em abono da verdade) alertado para o facto de que existiria a probabilidade do novo equipamento manifestar a mesma anomalia, uma vez que se trata de um lote de portáteis.
Optei então pela segunda alternativa, tendo o portátil sido levantado pela UPS no dia 28/09 (6ª feira). Fui informado pelo call center que a reparação teria um perÃodo máximo de 10 dias mas que habitualmente seria uma semana.
Recebi posteriormente emails com informação sobre o processo e um link para acompanhamento online do status do mesmo.
Neste momento a informação que consta é:
âLamentamos informar que, devido a um problema de stock de componentes necessários para a reparação, irá ocorrer um atraso na entrega do seu equipamento. Desde já aceite as nossas sinceras desculpas, e podemos assegurar que estamos a desenvolver os esforços necessários para resolver este assunto da forma mais célere possÃvel. Irá receber uma outra notificação com a confirmação da entrega do equipamento.â
Não colocando em questão a vertente informativa e a cortesia manifestada pelos operadores do call center, não quis deixar de manifestar o meu mais profundo desagrado com toda a situação uma vez que usufrui do portátil exactamente dois dias, até o ter enviado para reparação.
Quero ainda salientar este é um problema já bem identificado pela HP, tendo inclusive sido colocado na internet um descritivo aparentemente âoficialâ da HP sobre o tema:
âDESCRIPTION
This document applies to HP Notebook PCs with Microsoft Windows Vista
The notebook PC fan does not shut off, runs in high speed only and creates a loud fan noise. The loud fan noise is due to the volume of air being pushed.
SERVICE ACTION
This is a "Fix-on-Failure" service event. Proactive service is neither necessary nor authorized.
If a notebook exhibiting this failure falls within the scope indicated above, is within warranty, was built between 4/1/2007 and 6/9/2007, the serial number range is between CNU714XXXX to CNU723XXXX, please set up a service event.
Service:
If a notebook exhibiting this failure comes in for service, replace the system board with the appropriate following spare part:
HP Compaq 6510b Notebook PC: SPS-BD SYS GM (DF) 446906-001
HP Compaq 6710b Notebook PC: SPS-BD SYS (FF) 446904-001
HP Compaq 6710s Notebook PC: SPS-BD SYS +WWAN(FF) 446905-001
NOTE: System boards with revision x.31 and above do not have this issue.
Recommended Action: Fix on Specified Failure
Hardware Platforms Affected: HP Compaq 6510b Notebook PC, HP Compaq 6710b Notebook PC, HP Compaq 6710s Notebook PC
Operating Systems Affected: Microsoft Windows Vista Business (32-bit)
Software Affected: Not Applicableâ
Coloco as seguintes questões:
Não seria mais honesto e tendente à satisfação do cliente proceder ao recall dos equipamentos identificados com o defeito junto dos revendedores, evitando desta forma a sua venda?
Não seria mais honesto colocar um alerta no site da HP na área onde se descreve este modelo com informação sobre este problema?
Por último, uma vez que se trata de uma situação bem tipificada, consideram aceitável a indicação de que, para além do inconveniente que foi o envio do equipamento para reparação, tenha ainda que sofrer por atrasos na obtenção dos componentes necessários à reparação?
Naturalmente que não sou em absoluto neste momento um cliente satisfeito, lamentando até agora ter trocado uma marca que nunca me deu problemas (Toshiba) por outra que logo na primeira experiência apresenta este desempenho.
Espero contribuir com este relato para a análise desta situação e para a melhoria dos vossos produtos e serviços, senão para meu benefÃcio futuro (uma vez que da próxima vez que ponderar pela aquisição de equipamentos HP terei em mente este incidente), pelo menos para outros potenciais clientes.
Para que eventualmente possam complementar a análise com elementos adicionais que considerem úteis, fica a refª do processo:
Acerca do caso de reparação ,
Número de série :
Call reference :
Product nbr :
Description : HP COMPAQ 6510B T7500 14
Aceitem os meus melhores cumprimentos, |
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Rainald
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Oct 16, 2007 14:02:18 GMT
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Nuno,
welcome to the forums.
Pls note that the forum lanuage is English.
Hardly anybody will understand your Portuguese :-(
Therefore I'd suggest to open a new thread and post your question there.
TIA
Rainald |
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Steffen Cramer
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Oct 19, 2007 03:46:12 GMT
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Hi!
I just bought my 6510b with serial CNU741XXXX in germany with the same problem.
My bios version is from the 2nd of august and the fan is not stopping at all.
Tried to use the preinstalled Vista, Windows XP prof., SUSE Linux and Ubuntu.
They pick it up for service the next days.
I´ll keep you updated. |
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Ralf Es
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Oct 23, 2007 17:56:10 GMT
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Mine 6710b was just picked up 2weeks ago and returned. But no difference. Fan is still running all the time. I won't buy this modell if HP can't fix it!! I thinks the best thing to do is drill a few holes on the back side of the plastic cover near the fan for better air flow and your fan will stay quiet. But I will wait until the warranty is over?
Regards |
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S.Cramer
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Oct 30, 2007 15:32:03 GMT
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After 2 weeks waiting for the HP pickup service, i got a call that they will send a technician hwo will fix the problem.
Unfortunately he just brought a new fan and the heatpipe to replace...
He plugged the new fan and said: "Same noise!"
Well, after stressing this guy, he is now ordering a new motherboard for my 6710b.
I´ll keep you updated, even i still hope that HP will release a new bios which will solve this annoying issue.
With best regards from the northern part of germany... |
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Ralf Es
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Oct 31, 2007 18:37:33 GMT
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Hi,
problem of noise is fixed!, Set the bios to always fan on when on AC!!! Now the fan is working very slowly all the time it is almost not hearable. No noise anymore only the harddrive
Top HP |
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Nuno Marques
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Nov 1, 2007 04:24:26 GMT
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Hello,
I bought a 6510b with the noisy fan problem. The problem cannot be solved just by bios tweaking or other software related fix. It is really a hardware problem, well identified by HP that affects a batch of pc. What I found amazing, considering the brand we are talking about is that HP continues to let people buy the laptops instead of reccaling all the damaged machines from their resellers and distributors. At this day and age I imagine that it is fairly easy to track the location of every one of them. Nevertheless, my problem is solved since after 2 weeks of intense contacts with technical call center in France and many menaces regading exposing this issue to consumer defense association in Portugal they exchanged my pc. I even had to start my own web site to stir their attenction (I also posted in portuguese all this situation here previously - please don't take it as disrespect but I also wanted to warn anyone who didn't understand english and was on the process of buying one of these faulty machines). Anyway, my advice from someone who owned a faulty machine for 2 days and now owns a normal one (there is a significant difference in the noise department) is: DON'T SETTLE FOR ANYTHING LESS THAN EITHER MOTHERBOARD REPLACEMENT OR THE WHOLE MACHINE REPLACEMENT.
Cheers and best of luck (and continue to expose this unprofessional practice from HP). |
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Jerome Brugger
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Nov 5, 2007 16:15:02 GMT
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Same fan issue here on a 6510b. It is really annoying. Nothing new to solve this fan (vacuum cleaner) problem ? |
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Fabio Corazza
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Nov 5, 2007 18:06:06 GMT
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6710b here, fan spins up continously when "Remote Temp" on speedfan reaches up 50C (which happens very often). Laptop is not on the bad range (CNU740XXXXX) and system board is rev. 3.31 but I find it abnormal that for normal web browsing the laptop sounds like a vacuum cleaner.
If I do nothing or the laptop stays idle, the temperature falls down and the laptop becomes quiet. So not as bad as the other users that report to have fan spinning up even for just mouse movements, but I still find unacceptable that for web browsing I get all of this noise. I even blocked flash content (which is cpu intensive) from firefox but still get the same problem.
Tried both BIOS F.08 and F.0B (somebody said the F.08 had better thermal management) but no difference at all.
It looks like that ACPI threshold values are very low (fan goes mad at 50C) and for every cpu utilization, even small, the laptop heats up very quickly.
Any suggestion? Bring back the laptop to HP or is this normal? |
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Albert Slupianek
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Nov 15, 2007 08:37:43 GMT
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I have the same problem, too. I got my 6510b two weeks ago and last friday ups took my book to a repairservice team in poland. But they just changed the fan and not the mainboard and now it is even much more worse then before. The fan runs consistently. The repairservice took just 6 days but I dont want to send it again to poland. Anybody there who got back his notebook with a replaced fan instead of the mainboard change? |
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Andreas Winkelbauer
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Nov 20, 2007 10:44:14 GMT
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for those of you running linux on a 6710b:
you could try to boot with "processor.max_cstate=2" as an extra kernel parameter (you might want to change grub.conf to do so).
this tells the kernel not to go into ACPI C3 state.
try it out, hope it helps! |
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Andre Bourgon
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Nov 23, 2007 13:26:55 GMT
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The sound of silence
After reading this forum, I knew that I was not the only ownwer of 6510B having problem with the loudness of the fan. So I've phone HP, and they refered me to a repair store here in Montreal. My problem was double, loud fan and the sleep and wake mode did not work properly.
At the reapair store, they checked the laptop (10 minutes job), order a new motherboard and 10 days after they installed the new board (2 hours job) and now I am hearing the sound of silence. Both problems were resolve and it was done on guarantee.
Good service and the default motherboard was the solution. |
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s_raghu20
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Jan 5, 2008 17:08:23 GMT
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Hi,
Though my problem did not start on day 1, but in last 5-6 months of ownership of this 6710b in Switzerland, I am also living with this hummer of a laptop.
Its constantly on and irritating.
I am going to get in touch with HP support for sure. I see that some posts suggest motherboard replacement as the solution.
Anybody from switzerland here facing similar problem ? or have had solution from HP ?
Furthermore, need a word of advice. I have partitioned my hard disk and running Ubuntu on the other part in dual boot mode. Does it affect warranty in any negative way ?
regards
raghav.. |
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anouar bendahou
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Jan 6, 2008 17:35:45 GMT
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Hello,
I want to buy a 6510B with a T700 inside, and i'd like to know if the one with T500 ( 2.2GHZ) has the same problem or no?
Because I noticed that all those who have this problem have a T300 ( 2Ghz).
Please let me know asap.
Thank you a lot! |
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anouar bendahou
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Jan 6, 2008 17:38:20 GMT
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Edit: I want to buy a 6510b with a T500 inside not T700.
Thanks |
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Mourad Mkhakh
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Jan 6, 2008 18:33:54 GMT
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Mr anouar: do you mean T7500 Core 2 duo processor, the sub-model of HP Compaq Business Notebook 6510b i'm interesting too is GB874EA. is a model based on a T7500 C2D, 160Gb HDD, 1Gb DDR2.
i'm from morocco and i want to know if this series is affected with this problem of fan?
thanks; we need help. |
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anouar bendahou
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Jan 6, 2008 19:23:52 GMT
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Hello,
Yes I mean 6510b with T7500.
All those who reported the fan problem were using the 6510b with T7300.
I'm Moroccan too, and I'd buy it from Microchoix. |
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Mourad Mkhakh
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Jan 6, 2008 20:36:06 GMT
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:) i'm too looking for the same offre of the Microchoix, the price is very nice. i'm going tomorow to Rabat's shop, and try it. if i find it quit i buy it, if not my 2nd choice is HP Pavilion DV9680EF from BestMark shop.
good luck |
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anouar bendahou
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Jan 6, 2008 21:07:34 GMT
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Hello,
The price is very nice indeed!
Can you please keep me updated?
Here is my email: Bendahou [at] yahoo [.] fr
Thanks |
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Mourad Mkhakh
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Jan 9, 2008 14:27:52 GMT
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i have decide to buy a hp pavilion DV9680EF, i don't try the 6510b because i not find it at RABAT.
good bye. |
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anouar bendahou
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Jan 9, 2008 18:32:42 GMT
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Thanks a lot!
I sent Microchoix an email 5 days ago, and they didn't reply yet, I called them and they said that people bought and no one was complaining sor far. They also told me to buy it and if I find the noise problem I send it back to them, but I won't risk it.
That pavillion is good, how much does it cost (in DH)? |
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bhaskar agarwal
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Jan 13, 2008 13:19:38 GMT
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i agree!! i already had a compaq notebook before i bought this one and that was fine!!
it is unbelievable that hp can do something like this...also the battery is useless!!! expected time is 5.15 hours but it hardly runs for that long!!
HP ARE YOU LISTENING!!!! |
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sp singh
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Jan 15, 2008 14:42:33 GMT
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hi i am also facing this loud fan problem from the very first day of my purchase. Now it has passed 7 months. Hp has also replaced cpu fan but the problem stands there only.
Now hp has admitted to change the motherboard with latest revision to fix the problem for they have already organised thier technician.
*** THIS PROBLEM CAN ALSO BE SOLVED WITHOUT CHANGING THE MOTHERBOARD EVEN. But i decided to replace the board.
Change the fan bios settings to "Always run fan On AC- Enabled".(According to Ralf Es).
but before doing this update the Bios to the latest version alvaliable ver ie F.0E
by this setting and bois update your laptop fan runs so silently that you not hear any sound. It increases its speed only when your CPU usgae goes more than 35-40%.(ie while scanning virus or editing any movie which require more cpu usage) After that when cpu usage goes below this limit it agains become silent rest of time.
** This will really really work.
pl try and let me through this forum. |
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sp singh
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Jan 15, 2008 15:05:58 GMT
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Sorry forget to say that my laptop model is 6510b.
i tested these settings both on vista and xp. The booting time and start up programs time that starts when windows start is very less in xp than Vista . So in xp fan runs more silently than vista. It really works follow above intructions |
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sp singh
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Jan 15, 2008 15:18:46 GMT
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sp singh
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Jan 16, 2008 15:09:20 GMT
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REFERENCE TO MY ABOVE POSTS.
I ONLY RECOMMEND EVERYONE WHO ARE FACING LOUD FAN NOISE PROMBLEM TO REPLACE THE MOTHERBOARD WITH LATEST REV x.31 OR MORE.
today hp has replaced the motherboard of my laptop (6510b) with motherboard revision 3.31.
the fan problem has TOTALLY solved. nOW IT RUNS VERY SMOOTHLY OR SILENTLY EVEN WHEN CPU USAGE GOES MORE THAN 50%.(NO NEED TO CHANGE ANY BIOS SETTINGS).
*** THIS IS THE ONLY RECOMENDED SOLUTION TO CONTROL THIS PROBLEM.
IF YOUR LAPTOPS ARE IN WARRANTY AND SERIAL NOS ARE FROM CNU714XXXX TO CNU723XXXX. ASK HP TO REPLACE THE BOARD.
NUTSHELL: REPLACE MOTHERBOARD
THANKS |
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bhaskar agarwal
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Jan 26, 2008 02:19:13 GMT
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I HOPE HP IS LISTENING...
I BOUGHT THIS 6510b LAPTOP FROM INDIA. NOW AM IN UK. IT HAS BEEN THREE MONTHS TO THIS MACHINE AND I RECENTLY GOT MY FANN+MOTHERBOARD CHANGED FOR THE "LOUD FAN" PROBLEM.
THIS IS HOWEVER THE WORST MACHINE EVER. I HAVE USED A COMPAQ PRESARIO BEFORE, 2004-2007 THAT WAS A CLELERON MACHINE AND TAHT WAS FASTER THAN THIS!!! PROGRAMS LIKE
MICROSOFT WORD TAKE 20 SECS TO LOAD,
INTERNET EXPLORER 3 SECS
A FOLDER TO OPEN 5-6 SECONDS!!
WHAT IS THIS?
I HAVE 2GHz, 1 GB RAM AND CORE 2 DUO PROCESSOR. RUNNING WINDOWS VISTA BUSINESS THAT CAME PRE-INSTALLED.
ALSO AFTER THE PARTS CHANGE, THE HARD DISK IS MAKING SO MUCH NOISE!!! NEEDLESS TO SAY THAT THE FAN STILL CAN BE HEARD.
ALSO THE BATTERY RUNS FOR LESS THAN 80 MINS EVEN WITH BASIC WORD PROCESSING..IT IS SUPPOSED TO RUN FOR ATLEAST 4 HOURS!!!
I AM ANGRY AND DISAPPOINTED AT HP!!! I NEVER EXPECTED SUCH A PRODUCT!!! |
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bhaskar agarwal
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Jan 26, 2008 02:35:45 GMT
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THAT IS 30 SECONDS FOR INTERNET EXPLORER...NOT 3..BESIDES THIS SI THE SLOWEST MACHINE EVER!!!
I REALLY DONT BELIEVE HP WOULD RELASE SOMETHING LIKE THIS!!!! |
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Stefan P
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Jan 26, 2008 07:44:03 GMT
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Try to upgrade your memory to 2GB.
If you don't have enough memory Vista will swap memory pages in and out of your harddrive competing with applications that also uses the harddrive. |
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Edward Polak
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Jan 26, 2008 09:16:15 GMT
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Offtopic.
I removed Vista that came shipped and managed to get XP recovery cd's for my 6710b. Running XP on this model is as smooth as XP gets.
I agree that 1GB is not enough to run Vista smoothly, but then, I won't bother with Vista anymore so I'm fine with this laptop. |
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sp singh
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Jan 27, 2008 15:30:39 GMT
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To baskar agarwal.
1gb ram is not enough for vista so update it to 2gb or 3gb (ram prizes have already come down very much).it will certainly increases the performance and speed of the laptop.
regarding battery backup. The battery backup is more in Xp than vista(you will get atleast more than one hour battery backup more in xp)
thanks
spsingh
India |
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Luis Burgos
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Feb 13, 2008 23:26:04 GMT
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Here in Bolivia I have the same problem, could somebody explain which serial of motherboard is the best solution to replace mi hp 6710b ?
I spoke with HP and told me that they would replace the motherboard, Please someone explain me, who solved the problem. |
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sp singh
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Feb 16, 2008 12:35:51 GMT
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To
Luis Burgos
If you are facing the same loud and noisy fan problem in 6710b laptop and your laptop is in warranty.
just register your complaint to hp via online or through phone.
just tell them your problem and give them the reference of their document ie "HP Service Advisory Document ID: c01106598"
in this document hp has already mentioned and fixed the above fan problem.
"motherboards having rev x.31 and above do not have this problem."
the hp will look into the matter and will definately replace the motherboard of your laptop within 2-3 days.
so donot worry and just register your complaint to hp.
bye |
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Paweł Sroczyński
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Feb 23, 2008 15:08:04 GMT
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Hi, I have some qestions...
1. What is the temperature of CPU in the high performance mode on the machines with loud fan problem?
2. How can I check the motherobard revision?
3. What if my laptop is higher than CNU723XXXX and have 55*C in idle (the fan is working all the time)?
Thanks a lot :) |
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sp singh
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Feb 25, 2008 15:51:21 GMT
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PaweÅ SroczyÅski
there is no need to know the temp of cpu.
there is even not need to know what is the rev of your motherboard.
the only thing is that you are facing the same loud and nosiy fan problem whichis being faced by allmost all the consumers of thsse models 6510b, 6710b.
whether your serial not exist b/w the range of the serial no facing this fan problem.
more imp is that your laptop must be under warranty and if it is under warranty then you just register your problem with hp via online or phone and mention your problem.
for your information this problem can only be solved by changing the motherboard and not by changing the cpu fan only.
bye. |
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Paweł Sroczyński
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Feb 25, 2008 18:30:52 GMT
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Thanks for the tips. I only want to know what motherboard revision I have because if it is already the good mb then it will be no needs to replace it. My notebook is loud and sometimes people send the machine do the service and then they get back it the same as before. |
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Stefan P
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Feb 25, 2008 20:32:37 GMT
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I seem to have a good 6510b with p/n: GR691ET and s/n: CNU737XXXX. The fan runs all the time but on a very low speed and is barely audible. I only notice the fan when i am in a completely silent room. My idle temps are:
High Performance = 48-50C
HP Optimized = 45-47C
Power Saver = 44-45C
Running wprime v1.55 32M bench gets the cpu up to 48C when on "Power Saver" and 62C when on "High Performance", the fan does not spin up on the wprime 32M test whatever power plan i use.
Running wprime v1.55 1024M bench when on "High Performance" gets the cpu up to 67C after a couple of minutes and now the fan spins up. 10-15 secs after wprime 1024M is finished the fan spins down.
If the fan is loud and noisy its almost certain you got a bad 6510b/6710b unless you live in a very hot climate (my roomtemp is 22C). |
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Paweł Sroczyński
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Feb 25, 2008 20:39:41 GMT
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My Temperatures are 10*C grater than yours and my root temp is the same (22*C). Priceless. |
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Stefan P
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Feb 26, 2008 06:26:05 GMT
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I updated the bios to F10 almost immediately when i bought my 6510b. If you have an older bios version you can try to update it and see if anything changes. I read a few threads on this forum where bios updating went bad so be careful. The F10 bios update was on the Vista Business 64-bit driver page. |
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Emerson E
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Feb 17, 2009 22:24:41 GMT
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I just got an 18 months old 6710b, with the serial number within the range mentioned above.
I have cleaned the fan and the heatsink, upgraded to the latest BIOS.
I planned to use it at home but the noise from the fan is really too LOUD.
The laptop is not under warranty any more.
Is there anything I can do to get the noise level down to a usable noise level (except buying a new motherboard for 230euro).
TIA. E |
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sp singh
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Feb 18, 2009 18:13:56 GMT
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To "Emerson E"
see the parmanent solution of this lound noise fan is the replacement of Motherboard with revised version.
but you can try one option by changing the bios settings of the motherboard.
there is option under bios settings "Always run Fan On AC- Disabled"
change the setting to yes or Enabled it.
try it and tell me
bye
spsingh
india |
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Emerson E
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Feb 18, 2009 23:05:26 GMT
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Hi
Thanks for your answer.
I tested the changing the BIOS setting but the noise just got worse.
I have understood from the previous posts that the motherboard should be replaced, but this is rather expensive since there is no warranty.
Do you know what changes have been done on the motherboard?. I'm an experienced electrical engineer and will give it a try to do a fix on the motherboard. I have nothing to loose. The computer is useless anyway due to the loud noise.
TIA
E. |
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sp singh
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Feb 19, 2009 18:31:29 GMT
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sorry i have no idea about the motherboard. |
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6710b -- loud fan on most of the time
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May 29, 2009 15:17:33 GMT
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I got an HP 6710b Windows XP professional, I had the brightness funcion issue so acording to the advise in: http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1333135, I installed the new HP quick lunch buttons driver, after reboot, the fan got really noised, so I made a rollback for that driver in the HID>HP Quick lunch buttons, I rebooted the system and the fan worked as normal. The problem with the brightness remains, if someone has the solution for this I will appreciate your help.
I think a Microsoft update disabled the funcion for the brightness on my display(Fn + F9 or F10) |
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trebi
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Jan 21, 2010 22:02:26 GMT
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Printable version
;)
;)