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Michael Roush
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Jun 24, 2004 10:27:18 GMT
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Tried to upgrade the ROM with the latest version and get the following error:
Error 244 Invalid Model ID
The screen right before this has the model ID field blank. Is this a registry setting? If so how can I add the model ID?
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Suresh Krishna
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Jun 24, 2004 13:43:26 GMT
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hav u tried a hard reset?????
Hav u tried connecting the iPAQ as guest???/ |
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Michael Roush
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Jun 24, 2004 15:11:31 GMT
N/A: Question Author
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Yes. When I look at Asset Viewer the system fields Manufacturer, Model ID, and Language are blank. I'm assuming I need to edit the registry unless there is another way to edit the info. |
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Adrian Lyons
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Jun 24, 2004 22:05:14 GMT
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I don't think you are performing a hard reset properly brcause that should fix that problem. To do a proper hard reset hold the power switch down and press the reset button. It should restart and start the welcome wizard.
Check the asset list after doing this and it should be fixed. |
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Michael Roush
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Jun 25, 2004 07:01:51 GMT
N/A: Question Author
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That's exactly what I did. Twice. The asset viewer shows no serial number, model id, manufacturer, etc. It also doesn't read the on board memory. I'm beginning to think it's a hardware problem. |
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Adrian Lyons
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Jun 25, 2004 10:13:29 GMT
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Have you contacted support? Has it been like that since you bought it?
That sounds like a defect to me. |
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Scott Stout
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Jun 25, 2004 18:22:44 GMT
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I'm experiencing the same problem. Spent several hours with tech support. Did soft resets, hard resets, they had me dowload the file several times. After a while they told me they couldn't help me until i tried it on a different host computer. |
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Scott Stout
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Jun 26, 2004 00:18:32 GMT
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I got back online with tech support. Eventually they asked me to send in my iPaq. You may want to refer to my case number, so you don't have to start troubleshooting from scratch. 3206786177
Btw, another symptom that I assume is related is that when I look at my Wireless Lan \ MAC Address in the Asset Viewer, it is all zeros (even with the WLAN turned on). |
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Michael Roush
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Jun 26, 2004 12:39:56 GMT
N/A: Question Author
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I'm no longer within the warranty period. I had purchase an extended one from CompUSA so their taking care of it. Not sure if it was always like that or not. |
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Albert Hwang
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Jun 26, 2004 15:51:31 GMT
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I am having the same problem, and there are several other users on other discussion forums with this exact issue. So far, I have tried:
1. Upgrading from Activesync 3.7 to 3.7.1
2. Uninstalling Activesync completely, then reinstalling version 3.7 from the IPaq software CD.
3. Multiple hard resets to my h4155 unit.
So far nothing has seemed to work. I am going to try a different host computer next, but I am getting pretty frustrated.
Thanks,
Albert |
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Albert Hwang
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Jun 26, 2004 16:01:55 GMT
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Okay,
I have installed Activesync 3.7 on a different host computer, performed a hard reset on my 4155, and set up a guest partnership. I am still getting the same error:
Error 244 Invalid Device ID.
If anyone knows anything about this error, your advice would be greatly appreciated.
Albert |
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Adrian Lyons
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Jun 26, 2004 17:10:29 GMT
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Just a thought, have you entered a obscure name in the device name field under "Device ID"?
Try changing it to a generic name. Maybe if you have some illegal characters, it might not like it.
Also check under the asset viewer to see if you had the same problem as other people (no model number and no MAC address under WLan). |
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Albert Hwang
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Jun 26, 2004 19:43:30 GMT
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I hard reset the device before I tried to upgrade the ROM, so the Device ID should be "Pocket_PC" or whatever is the default. Under asset viewer, I have the same problem as everybody else. No model number etc. |
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Mark Chandler
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Jun 28, 2004 01:15:37 GMT
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I get the same error, it seems to be happening to many other people as well. I tried the ROM update from two different systems, and one was a brand new install of Windows XP and MS ActiveSync, yet I still got the Invalid Model ID error. My Ipaq runs fine, I can Sync fine and have applied other software updates to it in the past. I hope this is not an indication of incompatibility for SE once it is released. Has anyone solved this problem yet? |
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Adrian Lyons
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Jun 28, 2004 11:45:05 GMT
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For all the people getting this "Error 244 Invalid Device ID". Just call tech support because obviously there is nothing that any of us can do about it.
I have gone through the registry and there are no keys with the values that are located in the asset viewer. So no quick fix.
It would appear to me that this should be something that HP should look after wether in or out of warranty. After all, car Mfg's have recalls on products when they find a problem. |
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Albert Hwang
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Jun 28, 2004 17:45:04 GMT
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Apparently several of these devices left the factory without having their serial numbers, model IDs programmed in...they need to be sent back to be repaired. For anyone else with this problem, call HP support and explain this to them. |
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Mark Chandler
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Jun 28, 2004 19:45:12 GMT
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This is confirmed by tech support? That it is a manufacturing problem? I hope they can solve this problem with another patch of some sort as I no longer reside in the US and there is no real way for me to send this unit in for service..... |
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Albert Hwang
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Jun 28, 2004 20:34:14 GMT
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Yes, confirmed by tech support, although they also said not to upgrade the ROM unless you were having problems with you unit. I'm sending mine in. |
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Hans Bouwmeester
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Jun 30, 2004 17:06:45 GMT
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I'm experiencing the same problem also. Also for me, there are several fields not properly filled-in in the asset viewer (Model ID, Language, MAC address, etc.) exactly as reported by several other people in this thread.
The argument that we shouldn't update the ROM unless we're experiencing problems doesn't make much sense. HP is clearly marketing this release listing several enhancements (e.g. better WLAN roaming, and newer .NET framework release). Also, the list of bug fixes is so long that I was hoping some "behavioral issues" (frequent crashes) might be helped with this release.
I'd say the solution is for HP to bring out a separate release which does not check on model ID and language for those of us experiencing this problem.
HP? ... Please? ... |
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Pedro
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Jul 4, 2004 08:28:21 GMT
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Any news on this? I am also having the same problem!!!! |
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Ronald Aung
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Jul 4, 2004 09:03:21 GMT
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Looks like some 4150 models have to be taken back to HP for some clarification/servicing. |
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Pedro
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Jul 4, 2004 09:28:35 GMT
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I do not believe that this is the way to go!!!!!
It seems that the problem is related to the fact that the model id on my machine is not filled in.... or was accidentaly deleted...
On the asset viewer it seems that most of the fields are blank, including model id...
Is there any to:
1) Force the update anyway?
2) Reinsert the model id? |
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Mark Chandler
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Jul 4, 2004 16:32:18 GMT
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Tech support are * I have now determined, one person tell me this is a known problem and that I will have to send my unit back for servicing or a replacement. The next one says I no longer have a warranty and can not help me to get an RMA. Sigh....
This is OBVIOUSLY a design problem for early 4155's and I WISH someone at HP would own up to this fact and either;
A. Release a patch to fix this upgrade problem, as well as fixing the vacant fields problem
B. Agree to fix all the hundreds (most likely thousands) of Ipaqs that have this problem, I think we will see an even greater amount of dissatisfaction once the SE upgrade is available.
So, HP, it is in your best interest to FIX this DEFECT now as opposed to ignoring it. |
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Mark Chandler
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Jul 5, 2004 04:01:11 GMT
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BTW, all my details in my asset viewer are also missing, the weird thing is that I actually remember when they were all in there.... So something deleted them.
BUT, if they can be deleted... they can be replaced also, correct HP? I looked in the registry for details like the MAC address but could not find anything though....
Does anyone from HP even read these forums? Someone must because they changed my "eediots" to a "*" in my earlier post.
So why don't you (whoever you are HP person) talk to an engineer and find out why SOO MANY people are having the same problem.... And also find out when we can expect a fix.
Thx and have a nice day! |
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Pedro
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Jul 5, 2004 12:01:13 GMT
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My problem is similar to Mark's problem. I am sure that I have seen all the details filled in in asset view not longer than one month ago.
So something deleted the values from there.... and as Mark said, if they can be deleted they can be rewritten....
I am not in the US, I am in Portugal and I am sure that HP will take forever to anything to my machine. I use it everyday, it would be difficult to manage without it, specially for something that is a screw up from HP....
Again, I can not believe that the only solution is to send my ipaq to HP.... |
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Mark Chandler
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Jul 6, 2004 05:11:15 GMT
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Although this thread was started with the intention of finding a solution to why my Ipaq won't allow the newest ROM update, I am more interested now in finding out why my Ipaq is missing this vital information.
And I also wish to know what HP intends to do to fix these defective Ipaqs. |
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Scott Stout
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Jul 6, 2004 10:48:22 GMT
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I got my back from HP. They replaced the motherboard. Everything works now. |
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Michael Roush
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Jul 6, 2004 14:32:00 GMT
N/A: Question Author
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Was is replaced under warranty? When I talked to support they cut me off and said that since my warranty had expired they couldn't answer my question. |
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Scott Stout
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Jul 6, 2004 16:04:15 GMT
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Yes, it was still under warranty. I really hope they do something for the people who are not under warranty. This is not a falure, but a factory defect. |
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Mark Chandler
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Jul 7, 2004 21:15:20 GMT
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They better do something for those of us that bought this DEFECTIVE product and are no longer under warranty, I hate to use the word scam, but I certainly feel scammed at this point though. Maybe all of us that have this problem that are no longer under warranty should gather together as a group and create a united front to getting this issue resolved. If not, we will most likely be forgotten and left behind...
We can start by letting the major PPC websites know this is an original manufacturing defect for the 4155 and also that HP is ignoring users that no longer are in warranty for the device. And HP's advice? To purchase support from them... BS I say! |
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David
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Jul 7, 2004 22:26:37 GMT
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uh oh...
Same ROM Upgrade...different problem. I cannot complete the hard reset? I only have the HP screen with a two numbers (blue lettering) 1.01H and below that (red lettering) 1.02.
I did a hard reset properly (Hold power & insert stylus into soft reset)...but this screen stays active. I pulled the battery fo over an hour...still no luck. Help! |
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Pedro
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Jul 8, 2004 03:25:29 GMT
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The least that I would expect from HP is some official position on this issue....
Regarding posting this on ppc forums, there is already a thread about this in brighthand. But probably is not getting the attention it deserves.... |
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Mark Chandler
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Jul 8, 2004 06:18:49 GMT
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What is the URL of the Brighthand thread? I would like to see what they are posting over there. It would also be good to notify those users over there of the thread that is here as well. |
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Pedro
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Jul 8, 2004 16:54:14 GMT
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Albert Hwang
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Jul 8, 2004 17:40:30 GMT
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Hi,
I received my unit back from HP, shipped overnight. Apparently they changed out the logic board, and they also upgraded the ROM for me to 1.00.14.
HTH,
Albert |
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David
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Jul 8, 2004 18:43:49 GMT
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sorry for the double post....but does anyone have this problem?
The ROM upgrade started, but has hung up on the HP Screen. I cannot get active sync to work now, and cannot do either a soft or a hard reset. The unit is just stuck on that HP screen.
I have a HP "Care" Package and contacted HP support. We tried the 3 button hard reset and that didnt work either. We moved the ipaq and cradle to another PC, uninstalled Active sync and installed the older version...but still no luck...just hung up!!!
TO MAKE MATTERS WORSE, I just got home and have a message from HP, that the "Next Business Day Replacement" that I paid extra for...wont get here for over a week because they are back ordered with the 4150's!!!!
Any suggestions! |
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Mark Chandler
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Jul 8, 2004 21:13:25 GMT
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Sorry David, I have no idea what could be causing your problems. Were you able to complete the ROM upgrade successfully?
What is the 3 button hard reset you speak of BTW? |
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Mark Chandler
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Jul 9, 2004 16:45:29 GMT
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Well, I managed to get HP to fix my Ipaq even though I am out of warranty. It took 2 hours on the online chat constanting referring back to this thread and letting the service person know that I have tried everything possible to fix the ROM update problem. But the real problem I think is that I can not see anything in the Asset Viewer. |
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Pedro
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Jul 11, 2004 05:12:51 GMT
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What have you fixed? Have you been able to upgrade your ipaq? Have you sent your machine for service? |
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Pedro
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Jul 11, 2004 05:13:07 GMT
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What have you fixed? Have you been able to upgrade your ipaq? Have you sent your machine for service?
Can you let us know what you did? |
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David
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Jul 11, 2004 22:29:06 GMT
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I received my NEW Ipaq today...and I am shipping back the old one. It is still stuck in between the hard reset mode.
MARK: The 3 button hard reset is something new that i was not aware of. You push 3 buttons on the IPAQ at ince all while pushng the soft reset button with the stylus. Looking at the IPAQ...the buttons you push are 2 and 4 (with 1 being the button all of the way to the left). Do not include the middle button (joystick). The HP Tech told me that they do not give this info out. Only the soft and hard reset. I dont know what this would be called....a harder reset...i guess. Anyways I have my new IPAQ from HP and it has the new Rom update already added.
Good luck! |
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Pedro
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Jul 12, 2004 04:08:49 GMT
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Can anyone tell me the difference between the hard reset with the power button and the 3 button?
Does it do something different? |
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Ronald Aung
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Jul 12, 2004 04:51:19 GMT
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Comfirmation & clarification:
basically the same. They both works just like a "twin" would do.
i prefer the easier way of course. for my 1940, to hard-reset, i just push the reset while holding down "power" button. extremely fast. |
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Mark Chandler
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Jul 13, 2004 08:02:26 GMT
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I got the box from HP today to send back my broken Ipaq 4155. I suspect they will replace the motherboard (logicboard) to get the Asset Viewer problem fixed and also to allow the unit to be upgraded to the latest ROM update. I'll hopefully have the unit back in a few days and will report the success (or failure) of HP here in Canada at addressing this problem. |
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Mark Chandler
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Jul 16, 2004 01:48:51 GMT
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I got my Ipaq back today, they gave me a brand new unit as a replacement. So I guess this problem is a little more complicated than swapping out the logic board.
I am now a happy camper..... well.... happy for now at least. There is that little problem now with the SE edition not being released for us now though...
:D |
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Akhbar Puteh
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Jul 22, 2004 09:05:11 GMT
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Hi guys I'm new here. I'm having problem with my Ipaq after i upgraded the ROM. Would appreciate if anyone can advise me on how to solve the problem.
Before i upgrade my rom, everything is working fine, i can access the msn messenger, check my hotmail and yahoo mails through ipaq IE but now after i upgraded the ROM, i can no longer use msn messenger, or even login to .net passport for hotmail,dunno why??.
Is there anyone here facing the same problem after upgrading the ROM??? |
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Vicente Silvestre
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Aug 8, 2004 16:34:01 GMT
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I had the same problem and fixed it using the following procedure. This is VERY RISKY. You are on your own if you decide to try it.
1. Verified all asset info was blank in the asset viewer. In addition, the upgrade was reporting revision level 1.00.07 and blank model ID and language before failing with Error 244.
2. Copied EnterBootLoader.exe from the upgrade files folder to the h4150 using ActiveSync and tapped it to execute it. h4150 enters brick mode (hard reset will not help return to normal Windows CE mode).
3. Executed mtty11a.exe on the desktop to connect to the h4150 via the USB/Serial cradle. I had to restart the h4150 (it stays in brik mode) to have mtty recognize a USB port to talk to. Press Enter to get a "USB>" prompt in mtty.
4. Issue the command "BTRouter 115200" in mtty to put the h4150 in blootooth router mode. Soft reset h4150 to exit router mode. It is back in brick mode and connection to mtty is still available.
5. At the "USB>" prompt in mtty issue the command "writeasset 4150 eng" . The command would succeed. This command would fail if I didn't do step 4 above, apparently step for unlocks the portion of the rom that writeasset needs to write to.
6. To exit brick mode and return to normal Windows CE operation of h4150 issue the command "g 8C091580" (works for BootLoader v1.04H, if you have v1.05H you should use "g 8C0914B8" instead). h4150 does a hard reset and you have the original system back with all data and programs lost BUT the asset info is now correct. Model ID: hp iPAQ h4150 and Language: ENGLISH.
7. Restablish a partnership with ActiveSync. Execute the ROM upgrade. This time it recognizes laguage and model ids and installs without errors. h4150 reboots into the new ROM, factory new :-)
Hope this helps somebody, it drove me nuts until I figured it out looking all over the net.
Vicente |
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Rainald
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Aug 8, 2004 20:05:08 GMT
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Thanks for this most informative posting and sharing your recipe.
Rainald |
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Khalil Habash
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Aug 11, 2004 17:56:06 GMT
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Hi Vicente
I have exactly the same problem with my Asset Viewer having heaps of blank fields.
I remember that when I first bought my PDA these fields had information in them. I even remeber when they suddenly went blank.
I called HP Tech support at the time but no result. Couldn't be bothered sending it in to fix it at the time because it didn't seem to cause any problem.
Now I know of a case when I need that information. Upgrading the ROM!
I followed your instructions (including step 4) but when I executed the command "writeasset 4150 eng" I got an error that I can't write to the chip. At that point the screen was not back to the screen I originally had when I entered "Brick Mode" but the PDA seemed to have exited from the BTRouter tester.
Can you help? |
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Vicente Silvestre
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Aug 13, 2004 12:02:56 GMT
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Hi, Khalil Habash!
> I followed your instructions (including
> step 4) but when I executed the
> command "writeasset 4150 eng" I got an
> error that I can't write to the chip. At
> that point the screen was not back to the
> screen I originally had when I
> entered "Brick Mode" but the PDA seemed
> to have exited from the BTRouter tester.
Sounds like you did enter BTRouter mode, and exit BTRouter mode (back to "Brick" mode) by doing a soft reset.
However at this time the mtty usb/serial connection to the h4150 has been lost (disconnected). And you need to regain a command prompt "usb>" in mtty from the h4150 _*_before_*_ you issue the command "writeasset 4150 eng"
Sounds to me like after reseting the h4150 from BTRouter mode into Brick mode you just issued the command in mtty without regaining a "usb>" prompt. Correct me if I'm wrong and we can go from there.
How to regain this prompt is another issue. You may have to reset the h4150 several times, close and reopen mtty, etc. until there is communication again. THEN, issue the "writeasset" command.
I wouldn't do a hard reset. Probably locks the Disk-On-Chip again and need to redo the BTRouter thingy.
Hope this helps. |
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Khalil Habash
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Aug 13, 2004 17:26:15 GMT
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NO I had the "USB>" prompt when I issued the writeasset command.
Here is a log of what I had in mtty.
________________________________
USB>BTRouter 115200
+TestBlueToothCommnad...Speed = 115200
-TestBlueToothCommnad...
USB>writeasset 4150 eng
***WiteAssetviewData***.
***OemGetUUID***
firstSecorToUpdate = 4, OffsetSectorNo=57280, totalLength=16384
Can't write to DiskOnChip
USB>g 8C091580
+CopyMsystemsToRAM..type=1
-CopyMsystemsToRAM...
Jump to address = 0xA0000000
_________________________________________
Any ideas?
Maybe my PDA is after a visit back to HP ;-)
Khalil |
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Vicente Silvestre
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Aug 14, 2004 12:16:11 GMT
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Sorry to hear that. Your log is identical to what I did. Which means that the BTRouter test does not unlock the DiskOnChip in all instances. I only played with a couple other commands: "readcpuid" and "getflashinfo" but the "writeasset" command didn't work until after I did the "BTRouter" think.
You did bring the h4150 out of BT router mode doing a soft reset as instructed in the h4150 screen, right? I think I assumed the mtty connection was broken once in BT router mode so I picked up the h4150 from the USB cradle, pressed the reset pin, and put it back in the cradle, then closed mtty completely, opened mtty, connected to a "usb>" prompt and issued the "writeasset" command immediately which, to my surprise, worked.
Of course this is all guesswork but I wish you the best of lucks! Please, post if you make it work any other way. Thanks. |
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Ferry Boenardi
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Sep 25, 2004 23:33:59 GMT
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Can we "push" the ROM update utility to upgrade without "Verifying the information on my iPAQ Pocket PC"?
HP!!! Please HELP... |
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