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ed sharpe
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Dec 29, 2004 14:44:13 GMT
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after rom upgrage rx3715 internet explorer fails on some web pages.
Upgraded to the latest ROM update after getting this wonderful device for our communications and computation museum office... but... now IE ( Internet Explorer) fails on and dies and aborts on some web pages. even some of the pages in the default home page that is on the IPAQ. How could HP have missed this? There are other reports out when googling of others having this problem too.... do I need to go back to the previous rom ? where do I download?
Is HP addressing this issue? I found nothing on the HP site to indicate this.
Please... we need to get this solved...
thanks Ed Sharpe Archivist for SMECC
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Sort Answers By:
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Suresh Krishna
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Dec 29, 2004 16:04:06 GMT
6 pts
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ed sharpe
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Dec 29, 2004 16:12:18 GMT
N/A: Question Author
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cookies are on....
thanks for the link to prior rom images... but... that will also take away media player 10
how could this problem have even gotten through the QA process at HP as some of the pages in the IE home page cause this error... one of which is HP's and the other microsofts site? these are the default pages that come with the IE in the rom upgrade.
don't get me wrong.... I am not an anti hp person, sold tons of their stuff when I was ceo of computer exchange Inc. but was used to the high standards that somehow slipped up on this release of the rom...
again... is HP addressing a fix for this?
ed sharpe archivist for smecc |
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ed sharpe
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Dec 30, 2004 02:39:49 GMT
N/A: Question Author
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over on the IPAQ HQ forums there was a suggestion aslo to rhard reset it....
but...
Argghhh! it is still not fixed. did the hard reset.... whenever iI go to the windows mobile web page and click on the side of the page to navigate it aborts browser.....the pretty piss poor quality control....
This has really soured my expierence with this ipaq...
ed sharpe archivist for smecc
learn about the history of communications and computation at www.smecc.org |
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ed sharpe
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Dec 30, 2004 02:43:07 GMT
N/A: Question Author
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Alex Lin
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Dec 30, 2004 03:04:51 GMT
6 pts
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I have an RX3115 and did the upgrade to the new rom as well and enjoy Media Player 10 but when I play anything from memory card (1 GB Lexar 40x SD), Explorer freezes when it gets back to that particular screen when I exit media player 10.
Also, in IE, I have long pauses. I usually wait for about 5-10 seconds and then functionality resumes but never had a problem completely freezing. When any freezing occurs though, the time piece shows up and doesn't go away. ugh. Starting to get disappointed. |
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ed sharpe
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Dec 30, 2004 03:24:54 GMT
N/A: Question Author
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well we may have to learn to live with media player 9.... sigh... sorry to hear you are having problems also..
and on top of all this....
I have been trying to go to the live support section all day and get....
"We are sorry, Instant Support is currently unavailable due to essential system maintenance. Please try again later."
well it is almost 2 in the morning here in arizona.... I have been at thie ALL day... |
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ed sharpe
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Dec 30, 2004 21:14:00 GMT
N/A: Question Author
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well.. I just spent several housrs with someone in India on the live support thing...
nothing resolved nothing accomplished....
they are going to have a senior tech contact me.... I wonder when....
anyone hear anything else new on this suitation? I warned a few people out on the other forums about this upgrade also.
I would hate for anyone to go though what I did on this...
ed sharpe |
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Alex Lin
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Dec 31, 2004 00:18:59 GMT
9 pts
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I'm on the verge of opening the file system and doing a diagnostic on it cause I think its a DLL conflict between Windows Explorer and the UI. I've had similiar things happen to me in the past on desktops and laptops even that had similiar problems. Keep us posted and after new years I'll tinker with my rx3115 and see if we can come up with a universal solution. |
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ed sharpe
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Dec 31, 2004 11:28:03 GMT
N/A: Question Author
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please let us all know what you find out...
ed sharpe |
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Steven Price
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Jan 3, 2005 18:03:48 GMT
10 pts
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I just called tech support perosn (India) and pointed him to this forum thread
http://forums1.itrc.hp.com/service/forums/questionanswer.do?admit=716493758+1104793188665+28353475&threadId=758228
The fellow there said he talked to a senior tech and the thread was inacurate and they said it was a hardware issue to take it back to the store they could not recreate the issue. The support tech said he had a rx3115 that he just upgraded and he could not recreate the issue however he refused to let me give him a specific url to try. He just kept repeating "Google works fine" - duh... I think we need to contact HP in mass or if HP reads this they need to pull the rom update post the original and acknowledge publically there is a problem and state a ETA for the fix. |
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ed sharpe
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Jan 3, 2005 20:37:49 GMT
N/A: Question Author
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Steven and others suffering from this ROM bug..
I am totally aghast at the level of attention HP is giving this...
I have found whenever you are talking to one of these support people they take your suggestions or input very lightly ... for example when you asked them to try another URL.
Being a former HP dealer back in the 'good old days', we always prided ourselves on being able to support what we sold. In the even the person moved away from our sphere of operations, they were able to obtain GREAT technical support though Hewlett Packard.
The personal computer products support was a different story back in the old days in the 80s... but then again they did not have to try to cover so many model numbers.
I have no doubt that the of-shoring of support has diminished it's effectiveness.
I doubt that your or my calls were the only ones they have received in this matter on the support line. The continued denial of the problem amazes me...
We rely on these ipaq's to do many things when we are in the field and one of them is the ability to hit internet sites when away from the office. It seems that ability was impaired after the upgrade.
I believe this has now become a management issue as well as a technical issue and shall forward a copy of our tumult here to Carly Fiorina's office (She is the CEO for HP). I doubt she will take a personal hand in solving this but her office should be able to streamline the process of finding a solution.
Unfortunately I have been out of the mainstream and do not know any of the product managers as I made a habit of in the old days.
Attached is an old picture of CEO Ed with the HP 2000 timeshare system.. check it out!
I was younger then and so was the HP2000... the Museum still has both!
Thanks,
Ed Sharpe, Archivist for SMECC
Retired CEO, Computer Exchange INC
See the Museum's Web Site at www.smecc.org. |
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John Dombrowski
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Jan 4, 2005 16:04:02 GMT
10 pts
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Does anyone know of a way to reinstall WMP 9 on a 3715 and delete WMP 10 until the problems are resolved? |
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ed sharpe
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Jan 4, 2005 19:39:50 GMT
N/A: Question Author
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are yuo having probem with media 10? If so what are the symptoms..
ed |
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ed sharpe
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Jan 4, 2005 19:41:14 GMT
N/A: Question Author
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pardon my spelling in the last message... bad headache today.. |
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Alex Lin
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Jan 4, 2005 20:25:53 GMT
10 pts
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New Year's activities seemed to have slowed me down a bit. I will have some free time to look at these files. This is my plan of action: To check which dll files belong to IE as well as media player 10, then research those files and see if there are other versions available online and then replace them in the IPAQ. I will do more looking over this week cause I'm just as frustrated as everyone with all the other models. However, if I do figure out what goes where, I will leave my email address for people to contact me because if HP wants to know if/how I fixed it, they will need to pay me...only fair. :) |
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ed sharpe
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Jan 4, 2005 22:39:46 GMT
N/A: Question Author
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OK fellow IPAQ travelers ... here is where we stand from my efforts on this end...
HP's CEO's office sent me a nice 'we will forward your info on' letter.....
read on...
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"Dear Ed,
Thank you for taking the time to send HP your comments. We apologize for
the difficulties you are experiencing. Your comments have been forwarded
to the appropriate people within Hewlett-Packard for their information
and action. Should more clarification or information be needed, you may
be contacted directly. Your input is important to us and very much
appreciated.
Sincerely,
HP Executive Communications "
----
OK also got a nice follow up phone call from technical support here in the U.S. (yea!)
Have a contact phone number ad a name finally. The support person was able to duplicate the problem... They are trying to figure if the responsibility lays with HP or Microsoft on the bug.
We expect further conversation in the next few days shall keep you posted....
Remember, yes, we all should call and log the problems or any variant. To save time though ask for an immediate escalation past the first level of support.
hopefully this will all be over very soon!
Ed Sharpe, Archivist for SMECC
See the Museum's Web Site at www.smecc.org |
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Thomas Hellmer
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Jan 5, 2005 21:46:49 GMT
10 pts
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Add me to the list. My rx3115 has died on several pages since the update, including the weather.com page which used to work fine. Let's hope they get this fixed soon. |
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ed sharpe
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Jan 6, 2005 00:47:15 GMT
N/A: Question Author
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Thomas welcome to the group...
Had a great phone call from HP HQ today and was refered to a section that may be able to help us.... the chase continues...
ed sharpe |
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Alex Lin
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Jan 6, 2005 01:01:12 GMT
10 pts
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Ed,
I am curious. Is there a way to get in touch with the HP techs to find out what files were updated during the rom upgrade? I'm finding too many files and it will take awhile to figure this one out as I have already begun my investigation. |
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ed sharpe
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Jan 6, 2005 01:37:14 GMT
N/A: Question Author
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good question and another 10 points for you!
I will check tomorrow as I will be near the source of all wisdom
ed |
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John Black
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Jan 7, 2005 06:10:17 GMT
10 pts
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My 3715, won't connect to any pages on the internet all URL's come up with can't connect to this page , have I altered something as MSN messenger works as does the messenging. John Black |
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Francesco Moriconi
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Jan 7, 2005 06:17:33 GMT
10 pts
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You guys can add me to the list as well. I'm haivng the same problems with web pages since I did the upgrade. Yesterday I clicked on a link to take me to another site and - whoosh - I ended up in the Ipaq twilight zone....IE just shut down. |
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John Black
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Jan 7, 2005 07:36:22 GMT
10 pts
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I haven't downloaded anything which is why I might have a different problem from the rest of you, I am trying other forums and if I come up with any thing then I will get back... it may be that I am just stupid and have not pressed the right button, tekll me anyhow..............JB |
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ed sharpe
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Jan 7, 2005 12:21:18 GMT
N/A: Question Author
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we may have other joining our ranks soon... hp just sent aout an upgrade notice with the cursed rom version in it....
Subj: Your HP Driver, Patch, Security, and Support Alerts
Date: 1/7/2005 9:39:29 AM US Mountain Standard Time
From: us-news@your.hp.com
HP iPAQ rx3700 Series Mobile Media Companion ROM Update
Note: Certain revisions of this software may not be compatible with your configuration. Compatible revisions are listed on the Support Software page for your computer and operating system.
revision history
» version 1.01.10 (20 Dec 04)
Adds Windows Media Player 10 Mobile for Pocket PC.
Updates ROM to Bluetooth driver build 2600.
Updates ROM to iPAQ Mobile Media version 2.0.1.87.
Adds support for new memory types.
Connectivity: Enables a Bluetooth phone to dial a contact.
Supports Nevo Media, which is compatible with Windows Media Player 10 Mobile.
PURPOSE:
Recommended
OPERATING SYSTEM(S):
Microsoft Windows for Pocket PC 2003
Microsoft ActiveSync 3.7 or later |
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John Black
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Jan 7, 2005 12:47:30 GMT
10 pts
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After a lengthy call to support here in England, one of HP's techies have said he will send me an e-mail with a method of taking the trouble out and installing the good stuff , so we can get back to normality and surf the net, not sure when he will be sending it, but I will post the results as soon as I have them.
Johnny Black .....Portsmouth England. |
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ed sharpe
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Jan 7, 2005 13:17:51 GMT
N/A: Question Author
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Thanks for the update John!
ed! |
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Larry Bartholomew
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Jan 7, 2005 13:18:30 GMT
10 pts
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I hope somebody gets a concrete action out of these efforts. I was extremely disappointed to encounter the same web browsing dysfuntion.
I was originally going to go with a Treo or a Blackberry, so I could get email away from home and have the rest of the PDA functionality. Then I thought, wait, my Motorola phone is fine, I just need to add a PDA with wireless capability -- no subscription costs. But the web browser on my rs3115 is virtually useless now, since web browsing is like playing the lottery. It's certainly not a reliable way to get any information, much less get email from a web-based system.
I have to soft reset my 3115 virtually constantly to get past the frequent freezes. It makes storing the personal information pretty much a waste of time. I've already done my second hard reset to get past some other unexplainable freeze a soft reset wouldn't resolve.
The ROM update badly needs an update. If it doesn't happen soon, I can guarantee the word-of-mouth from this mouth will be to GO PALM. |
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ed sharpe
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Jan 7, 2005 13:38:16 GMT
N/A: Question Author
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Larry, I have rx3715 hooked to moto cel phone also. Since the cell phone takes the most abuse this was a good way to go. I am sure HP will solve this...
Ed |
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ed sharpe
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Jan 7, 2005 13:39:54 GMT
N/A: Question Author
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Larry et al...
just be sure to stay on HP support's case... remember the squeeky wheel gets the grease...
ed |
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John Black
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Jan 8, 2005 06:14:42 GMT
10 pts
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Not sure if this is going to help you guys in anyway, but my geeky bro in law done a double hard (full) reset, and I am now back to normal...for now, although it has crashed and I have had to do a softie on it, but all is fine, I now know that I did not download the upgrade and thank god I didn't, how can we tell people not to do this, Ed your on the ball with most of this, can we do it ?
As for your problems I've still not heard back from the Brit H.P. techie and expect an e-mail on mon, whatever he sends I will send on, good luck.
Johnny Black |
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Larry Bartholomew
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Jan 8, 2005 09:43:22 GMT
10 pts
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I've made an official report of the problem to HP, though I suspect it's not the first they've received.
I took Ed's advice to work the official channels as well. I suspect there are a lot of people who aren't hooked up to this forum or who think there's something they're doing wrong who are getting very frustrated.
It's sad that HP hasn't taken the initiative on this, but it helps to know there are other savvy users out there holding their feet to the fire on this. I hope they understand how quickly this could kill these products.
I really want it to work and I've generally had good HP experiences. I'll try to remain optimistic they'll come through. |
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ed sharpe
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Jan 8, 2005 16:11:55 GMT
N/A: Question Author
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I asked HP if they could post a warning next to the download section.... the idea seemed out of place to the person I was talking to. aside from standing in the fry's electronics parking lot with a sandwich board on saying 'beware the IPAQ rx rom download' I do not how to warn folks....
I will make some more calls monday.
Yes... this wuold be horrible if media got it...
The 3713 I love it... it is my friend... except for this one little IE problem... I too would like to see the product line continue and of course evolve...
All we can do is keep up on HP to try to pull the rom upgade or fix the thing....
ed |
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ed sharpe
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Jan 8, 2005 20:02:33 GMT
N/A: Question Author
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arggh! correct the above message to read 3715 and ignore the other spelling errors. |
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Larry Bartholomew
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Jan 10, 2005 09:44:30 GMT
10 pts
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Well, after sending HP a message explaining my problem, and then adding additional information at their request, this morning I received their helpful suggestion to performa a hard reset! This came after I explained that I had already been forced to do two hard resets just to unfreeze the damn thing.
To quoute Ed, "arrrrrgh!"
Either they don't communicate within HP anymore, or they're just blowing this one off. Interestingly, I just attended a meeting where there was a lot of interest in how I liked my new toy. My answer, thus far, is, "The jury is still out." I'm leaning more and more to, "DON'T BUY IT!"
Maybe they don't care because they plan to discontinue the 3115? |
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ben lanes
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Jan 13, 2005 15:35:43 GMT
10 pts
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Has anybody had any look with HP? Is there any light at the end of the tunnel? |
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Larry Bartholomew
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Jan 13, 2005 19:02:48 GMT
10 pts
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They apoligised for the problem and gave me an initial lame reply to do a hard reset. I told them I had tried that twice before (mostly out of necessity) and that I know it wasn't the answer, but did it anyway -- with no change to the problem. So they sent me a list of detailed questions about my unit and what troubleshooting I had tried so far. I gave them that and they acknowledged it and said they'd refer it on up their technical line to research it. I repeated my reminder that this is being reported by multiple parties in the HP Forum, but they don't respond to that point. They are pretty non-committal. |
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Paul Doyle
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Jan 13, 2005 22:34:03 GMT
10 pts
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I've been checking the 3715 download page periodically and it appears to have disappeared. I'll take that as acknowledgement of the problem - and so there is hope. I also wasn't able to get to the download page for the previous (working) version which I decided to load given the amount of time HP is taking to address the issue --- and so we're apparently stuck until they post a fix.
The device is amazing - if HP can just get it to work properly.
Keeping my fingers crossed I won't have to return to the store and buy something else soon,
Paul Doyle |
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Richard Wood
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Jan 13, 2005 23:30:37 GMT
10 pts
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Count m as another one with the same problem.
Just as added info I found a microsoft case for pocket pc 2002 where ssl pages crashed ie.
their fix was a registry change/fix telling ie not to use DSR 56 encryption. I tried it just in case, no help |
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ed sharpe
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Jan 14, 2005 01:20:17 GMT
N/A: Question Author
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I called the phone numbe they had passed to me but alas they had not given me a case number... needless to say I am no where agin... I start back with Carley tomorrow...
ed sharpe |
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Alex Lin
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Jan 14, 2005 01:26:51 GMT
10 pts
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I'm getting nowhere myself as well. All the dll files in questions are updated so I don't know what else to do. My RX3115 is going back to bestbuy for other mechanical issues. If this thing turns out to be a lemon, I will update this thread. |
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ed sharpe
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Jan 14, 2005 01:51:56 GMT
N/A: Question Author
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please keep us updated....
everyone should call hp tomorrow |
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dave taylor
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Jan 17, 2005 14:38:38 GMT
10 pts
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looking forward to seeing here what eventuates, keep up the good work guys.
NB: any way to bring this discussion closer to the current page? as a newbie, its not easy to spot this upon first glance, and Ill bet there are loads of others in the same predicament.
cheers,
Dave |
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ed sharpe
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Jan 17, 2005 14:53:30 GMT
N/A: Question Author
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I do not know how to move it up unless we reenter it and point it back to this thread....
by the way it seems they took the december 20th rom rlease off the dock at the hp site.
can anyone else check this and make sure I am not just imagining it? if it is gone at least some of the new folk will not have the trouble we did.... other than that I have been using my IPAQ and shooting movies with and and seeing some IE pages but have to go to the desk top to see the ones the IPAQ aborts on.
ed |
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Alex Lin
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Jan 17, 2005 14:59:11 GMT
10 pts
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How long should we let this go on until we file something in the courts? Some people use their IPAQ as lifeblood. I use it more as an organizer and sometimes its not necessary but would like to integrate this into my daily routine. |
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ed sharpe
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Jan 17, 2005 15:50:19 GMT
N/A: Question Author
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continue to call HP...
we need to get a contact phone number of a live person that is a direct route so we do not have to start over each time we call....
-Ed |
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Toby Gadd
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Jan 17, 2005 17:15:25 GMT
10 pts
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I still haven't heard anything from the tech in Texas who I spoke with earlier. He's probably not working today, but I'll call him again tomorrow. Sure would be nice to hear SOMETHING publically from HP! |
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Grant
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Jan 19, 2005 07:25:17 GMT
10 pts
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Just to chip in - the same problem applies to my rx3400 series iPaq. After the ROM upgrade - which is still available on the support site - my IE crashes seemingly at random.
It is impossible to maintain a browsing session, and even crashes when trying to manage my emails in Yahoo, which was one of my main reasons for buying the device! :( Pointless having a WiFi enabled mobile device that doesn't do my email.
As per previous requests, if it means reverting to previous ROM (as WinMediaPlayer10 is not up to much either...;)) I would do if I could only locate a copy.
HP - FIX this, please. |
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Larry Bartholomew
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Jan 19, 2005 11:41:38 GMT
10 pts
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I finally decided to try support again through the Active Chat. This time, I addressed the issue of the constant requuirement to do soft resets to keep operating and the rapid loss of battery power -- with the unit losing most of the charge while just sitting, turned off, over night. They have authorized a return to "be repaired." So we'll see where that goes. I've never heard back on my problem with the browsing since letting them know the useless "hard reset advice" was not successful.
I've since had to do several hard resets just to get the device to keep operating in it's irritatingly sporadic way. So far, it's the antithesis of a "productivity device." I could probably save time by writing everything down in a Daytimer.
It's really painful to go through this, since it's a beautiful little device and is pretty impressive when it's functioning. I haven't given up yet on getting a working one, but I don't know how much more time I can afford to waste on it. But that ethic seems to be disappearing. |
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Toby Gadd
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Jan 20, 2005 10:39:12 GMT
10 pts
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The technician who's been helping me with this issue reports that HP and Microsoft are working together on a solution. No timetable, no other details. |
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Larry Bartholomew
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Jan 20, 2005 11:02:39 GMT
10 pts
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That's encouraging, Toby. Thanks for passing it along. Mayber there IS a light at the end of the tunnel (or is it the headlight of an oncoming train?)
Seems like HP could save a lot of credibility and good will by visiting the forums like this and simply admitting there seems to be a design flaw and that they're working on it. Instead, users are left to struggle, often wasting hours and hours (if they're patient) trying to figure out what they're doing wrong (which is to have bought their product), only to be told by technicians to try some pointless solution. The lack of such acknowledgment leads one to conclude they either don't care or are covering up the problem. Then sales plummet and they wonder why.
I've already told some friends who were intrigued by my device to look at something else. I can't recommend the Ipaq at this point. I hope they change my mind and dazzle me with some kind of recovery. But I can guarantee they've already lost some sales from this dissatisfied user.
Ed - HP owes you some gratitude for your patient efforts to get this resolved. HP should be paying you for your efforts. |
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Edward
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Jan 20, 2005 12:43:53 GMT
10 pts
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I have the same problem, IE crashes on certain websites. Clicking on a news article in Yahoo Finance was a recent one.
Spoke to tech support in India but it was no help (I was on the phone for a different problem). I haven't updated my ROM recently, 10/28/04 was my last update. Support guy suggested I update. I can tell from reading messages that it won't help.
Damn...I should've just kept my Ipaq h4150!
Anyone experiencing problems with camera (aised from very slow performance)? Last week every picture i took came out half greyed out. Seems to be working today, not very comforting. |
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Grant
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Jan 20, 2005 20:20:10 GMT
10 pts
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I have been in touch with HP support, and they have at least tried to be helpful. They did not fob me off with suggesting a hard reset, at least!
Reply in brief was:
"Grant, I would recommend you to perform the steps as below to isolate and resolve the issue.
1. Disable the Bluetooth following the steps as below. If the Bluetooth is enabled, it causes frequency hopping and hence intermittent issues with WLAN.
a. From the Start menu, tap iPAQ Wireless.
b. From the Connection Manager, tap the Settings button for Bluetooth.
c. Turn OFF Bluetooth.
2. Visit the following web link to download and install Jeode JVM for Pocket PC, which adds support for Java in Internet Explorer.
http://www.geocities.com/f_a_b_r_i_z_i_o/JeodeVM.1_9.zip
[NOTE: In case the web link does not open up, kindly copy and paste it into the address bar of the web browser on your system and click on GO.]
Now check the performance of the Pocket Internet Explorer. Also, try logging into MSN Messenger on your iPAQ and check whether you are facing any issue in using the same. This will help us isolate the issue."
My response: I do not use Bluetooth, so it is great to note another potential problem in the future ;(
Installing the Java VM has made no difference to the pages that I was crashing out on - and uses 4megs of memory!
I can use Messenger without a problem, but still cannot log into Hotmail.
So far, no solution. Will report back if there is more forthcoming.
Later...Grant. |
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ed sharpe
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Jan 20, 2005 20:55:44 GMT
N/A: Question Author
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Larry said..."Ed - HP owes you some gratitude for your patient efforts to get this resolved. HP should be paying you for your efforts. "
Well... You have to remember I came from the era of 'the old HP' where this would have never gotten to this point.
It would have not passed QC with a problem such as this in the old days......
No payment needed... Just trying to get them (HP) back on the right track....
Their reputation for technical excellence they earned many many years ago needs to be upheld (even if it means all of us prodding them)!
I like this rx3715 enough to want to see the issue resolved ... it is in so many useful to me here at the museum (see www.smecc.org) but I guess I seek perfection!
I still advise people to buy it, just not upgrade it to the dec 20 rom update. ( in other words have working IE but for a while be happy with media player 9 instead of 10... for a while anyway...)
All I can recommend is have some faith (yea I know it is hard after dealing with support in India) but do stay on them every day. Make that phone call to them part of your daily routine! and remember ... all messages here and updates from you all will gain you 10 points for you efforts as well!
On the fellow that was having the issue with the grayed images with the camera.... Have not had any problems with the camera at all... either in still or video mode
Ed Sharpe archivist for SMECC
see old computers and communications at www.smecc.org |
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ed sharpe
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Jan 20, 2005 20:56:45 GMT
N/A: Question Author
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Grant, have not expored the bluetooth yet.... oh noooo! no another support issue!
Ed |
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Larry Bartholomew
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Jan 21, 2005 12:59:44 GMT
10 pts
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Well, I actually have some potentially encouraging information from HP. I just got off the phone with an HP tech who told me a couple of valuable things:
1. They are aware of the IE problem and believe it has to do with the interaction of IE and the Flash program that's built into the ROM to enable the playing of the Ipaq Demo program.
2. They are working on resolving it, but the ultimate resolution will likely require yet another ROM update. It's apparently too early to tell when that update will be published. This is due, in part, to the fact that they haven't thoroughly established that they have identified the complete source of the problem.
3. In the meantime, the tech has written a program, which he is emailing me, that will unregister Flash. He believes this will eliminate the problem, as long as you aren't trying to watch a website that requires Flash. He has included a button that will turn Flash back on for such sites.
I'm afraid I won't be able to report on the success for awhile, since I shipped my unit back to HP yesterday to address battery and instability problems (at HP's direction). I've also uninstalled all the IPAQ-related stuff on my computer so that I can start off with the old ROM and see if it meets my needs until a better update is published. I didn't buy it to play stuff on Windows Media Player anyway. That was just the toy part for me. I bought it to access my email.
So stay tuned. |
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Toby Gadd
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Jan 21, 2005 13:08:31 GMT
10 pts
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Great information, Larry! Thanks for sharing.
I like WMP, even though it's a toy. On long business trips I tune out the noise of the plane, the guy snoring next to me, the stressed-out babies, etc. It's nice to get my e-mail in the terminal, track my contacts, manage my appointments, and listen to music--all with one simple little gadget!
Now, if HP would hurry up and fix the browser issue, I'd be able to check the weather at my destination and reserve a rental car too. |
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ed sharpe
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Jan 21, 2005 13:23:07 GMT
N/A: Question Author
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Larry,.... Received a call wakeup call from ' Mr. J' early the morning also....
yes, It is proven that Flash was the problem...
All users are requested to raise the level of support request to level 2.
I ran tests and confirmed.
Help Is On The Way!
HP is working with the third party vendor on this issue and we can expect a fix.
Ah...this program was not really to be discussed in public yet... but since you mentioned it guess the cat is out of the bag!
remember.... each user with the problem as to be patient enough to see it go to a higher level of support. I have been informed even the support in India is aware now....
-Ed |
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Vlastik
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Jan 21, 2005 22:15:56 GMT
10 pts
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Hi guys. I tried tu upgrade my rx3715 with 1.00.10B ROM to the 1.01.10 but:
- I read your issues and stop upgrade
- I don't know how to backup my old ROM 1.00.10B for potential restore - downgrade, please sugest me how to do it...
- when I tried Windows Mobile 2003, I imediately sold my Palm T3 and buy iPaq3715, believe, Plam is realy bad and have a lot of issues, your discused issue is realy petty (if you can go back to previous ROM).
- WMP10??? you can use a lot of substitutes with better functionality
Thanks for answer.
Vlastik |
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Grant
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Jan 22, 2005 01:10:35 GMT
10 pts
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@Vlastik,
1) As far as I know you cannot back up your ROM for re-install later, but -
2) As we know a fix is in the pipeline, why not wait for that before upgrading ROM, especially as you yourself note there are better alternatives to WMP10 freely available?
Don't give yourself the headache of an upgrade that causes problems! ;)
And I don't think that it is such a petty problem for a WiFi device to crash repeatedly when trying to do the most basic Internet tasks ;) - but I think most of us here think it is a great PDA, better in many ways than the Palm, and just want HP to fix this crucial aspect before we have total satisfaction with our devices. :)
Later...Grant. |
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Vlastik
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Jan 22, 2005 12:09:47 GMT
10 pts
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To grant:
My idea was - it's not problem in case of posibility of restore ROM (1.00.10B). If somebody upgrade to latest version with bug (and tehre is no way to go bact to previous ROM), it's realy annoing.
But in this case what abou try another internet browser, try NetFront3 and you will never ever go back to MS Pocket IE - I gues that issue is related only to MS Pocket IE...
But if somebody with latest ROM, they could try another internet browser...
Vlastik |
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ed sharpe
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Jan 22, 2005 23:06:09 GMT
N/A: Question Author
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one of the forums out there that has ipaq stuff on it had the url for the former rom version... I do not remember where I saw it.... but that is an option....
ed |
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Grant
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Jan 23, 2005 00:49:08 GMT
10 pts
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@ed,
I am not sure about the 3715, but I found the URL for the ROM for my rx3417 but when it connects to Compaqs ftp site for download, it informed me that the file was no longer resident on the server! Only the newer ROMs seem to be available.
Otherwise I would have downgraded (although I am still unsure as to whether it is safe to do so - has anyone done it successfully?)
Later...Grant. |
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Larry Bartholomew
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Jan 25, 2005 11:59:56 GMT
9 pts
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I'm pleased to report that my faith in HP is about 90% restored. That other 10% will come when a new ROM update is published.
Once they decided to fix my unit, they promptly sent a box out to return it to HP(on last Thursday). It was picked up the same day I called and was reported to be at HP the following day (last Friday). Yesterday (Monday), my repaired unit was delivered back to me! Not only was that totally unexpected, it was remarkable by any standard! KUDOS to HP! That was a dazzling turnaround from the initial silence on the ROM issue.
They replaced what they apparently determined was a defective main system board (I have the 3115 unit).
I decided to start fresh and had uninstalled all the desktop software and then reinstalled it. So I have not "upgraded" to the newer ROM, at least not yet. It's working perfectly so far. I've not had to make any soft resets, the battery was still 100% this morning, after recharging it last night. I successfully browsed all the web sites I tried to look at. In short, so far, it works as I originally expected.
I might take the plunge and upgrade to the new ROM if I hear that the disabling the Flash program "fix" works. But, for now, I think I'll stick with the old ROM, since it does the things I bought it to do in its current state.
I look forward to hearing if anyone uses the Flash disabling program successfully. I would like to have the full capability at some point. |
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ed sharpe
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Jan 26, 2005 02:49:03 GMT
N/A: Question Author
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OUr HP Support friend reminded me today that anyone else with this problem needs to call support and demand it is excalated....
then it gets noticed, and since there is a roar the rom issue gets more attention.
This fellow is very much on our side wnating to see all resolved but things have to be done in sequence...
OK Larry! glad you got your unit back!
Happy Computing!
My Ipaq went to site survey the new wireless they put on mill ave. in arizona this evening!.... reminds me.. better put it in the cradle to charge!
ran a lot of wififofum and streethawk for find id and check if AP's cuold be logged into.
ed |
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Patrick Hulné
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Jan 31, 2005 09:42:56 GMT
10 pts
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I just bought my rx3715 and upgraded BIOS to v1.01.10 (20.12.04).
I have now 2 problems :
The most important is that IE fails on a lot of web pages by sending me the message "Page not found". I can't find any issue to display these pages.
The other problem occurs when I try to activate Bluetooth if WiFi is already on. Sometimes my iPAQ hangs up and the only issue is a soft reboot.
From all I read on this topic, it seems that my problems are due to this famous bug in the latest bios version, so I'm also waiting for HP to fix it.
But when....? |
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ed sharpe
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Jan 31, 2005 09:53:39 GMT
N/A: Question Author
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Hi! you need to be calling hp support and asking for the issue to be raised to higher level.
thanks ed sharpe |
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Patrick Hulné
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Jan 31, 2005 10:26:20 GMT
10 pts
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Done !
For those who want to recover the previous version of bios, the hotline gave me a tip to find it : You just have to copy the following reference and paste it into the research box on the "software and drivers" page :
HP iPAQ rx3700 Series Mobile Media Companion ROM Update
And then, all the older (and safe) versions will appear, ready for download. |
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ed sharpe
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Jan 31, 2005 11:14:39 GMT
N/A: Question Author
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ed sharpe
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Jan 31, 2005 11:15:38 GMT
N/A: Question Author
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I was having trouble finding the page that listed ALL the updates....
ed |
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Patrick Hulné
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Jan 31, 2005 13:58:46 GMT
10 pts
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Sorry !
I've found the page with the link to download bios 1.00.10. and other older programs, but didn't go further. That what I did right now and after choosing language version and clicking "Download"....damned !!!
... The page linked doesn't exist any more !
I've called back the hotline to advise.
It seems there is no issue at this time ! |
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Vlastik
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Jan 31, 2005 14:58:34 GMT
10 pts
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mkormendy
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Feb 7, 2005 22:08:28 GMT
10 pts
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Hello, add me to the list as well.
I have had my 3715 crash on many a occasion over the past week of owning it, shortly after upgrading my ROM to the latest revision.
I've had the flash IE crash thing happen with my own flash site.
But in one case, it crashed while I was listening to WMMP10 and I accidentally started the iPAQ Mobile Media application.
The IMM hourglass kept spinning around and around, but the screen and hardware buttons were all unresponsive, except for the power button's ability to turn off and on the backlight. I waited and waited for 3 songs to pass and still I couldn't access my 3715.
Finally I did a soft-reset to gain control again.
My other issue is with the button-mapping and playlisting of WMMP10 - I really miss using my other buttons for stopping, muting and toggling the screen as with WMMP9.
The 3715 would have been my iPOD replacement had it not been for this silly "more intuitive" version's lack of handling in this area.
Anyhow, I have put in a request with HP support, and after reading this thread I am not optimistic at all that my HP representatives will be able to provide me with any other headway or deadlines for new ROM updates as previously asked for by all the rest of you in this thread.
I'm not sure they're inclined or have the appropriate authority to go above their manager's heads or to step out of the administration structure to get the problems solved directly. It's a shame.
I'll keep waiting and post if I hear anything. |
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ed sharpe
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Feb 8, 2005 02:08:51 GMT
N/A: Question Author
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welcome to our select little club here!
Hp is working on this.... the more people complain though and have it moved to highler level support the more priority will be placed on it.
I am hopeful for a timely resolve to this problem
ed sharpe |
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Alex Lin
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Feb 8, 2005 02:21:37 GMT
10 pts
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I have officially put down my ipaqRX3115 for the time being. I became overly frsutrated with how IE handled Java and all the things that happened with media player and closing that particular window. It's just a mess now. With the IPAQ Mobile Messenger coming out, I don't know if I would be interested in acquiring another HP product. I guess we'll have to see what HP does. So far I check every 2 weeks to see if there are any updates and sure enough, nothing. |
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mkormendy
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Feb 8, 2005 07:17:09 GMT
10 pts
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Maybe it's time we all toss microsoft software out the window - I'm sick of "partially working". |
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Toby Gadd
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Feb 8, 2005 10:22:31 GMT
10 pts
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Good news! The HP tech I've spoken to in Texas just informed me that the update is just days away. Let's hope it doesn't break something else. |
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ed sharpe
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Feb 8, 2005 11:19:26 GMT
N/A: Question Author
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Yes! The folks in Texas are on it!
just have to give them time..... |
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Patrick Hulné
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Feb 8, 2005 17:22:38 GMT
10 pts
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....and long is the road to France ! |
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mkormendy
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Feb 8, 2005 21:06:35 GMT
10 pts
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Did the guys in Texas tell you what the exact problem was?
I'm wondering if they'll also fix the damn button assignment in WMMP10 and also the problematic library/playlist issues too. |
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Vlastik
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Feb 8, 2005 21:33:13 GMT
10 pts
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Toby Gadd
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Feb 8, 2005 21:58:18 GMT
10 pts
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He said that a flash dll is the culprit. Nothing about other issues, but I also didn't ask. |
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ed sharpe
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Feb 8, 2005 22:27:15 GMT
N/A: Question Author
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have not had problem with the ipaq file store but.... |
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mkormendy
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Feb 8, 2005 23:39:48 GMT
10 pts
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Richard Wood
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Feb 9, 2005 16:29:34 GMT
10 pts
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Have you all noticed the new ROM is out.
I have installed it.
It took two attempt and both attempts the Pocket PC has an incorrect inage !!! warning.
Unfortunately can't test it on the web unitl I get home tonight.
(follow the drivers and software link to the left side of the forums |
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Alex Lin
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Feb 9, 2005 17:31:09 GMT
10 pts
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I got the same error message that read "Wrong Image !!!" I went ahead and let it run and it updated. I checked weather.com and played around on the site as well as cnn.com and all went very smooth. This seemed to have fixed my issues with media player 10 and play media files from the SD card and having Explorer freeze up after exiting...looks like all is well. Now if anyone has heard about the HP IPAQ Mobile Messenger...that is something tempting to get when Q2 rolls around. Hope it won't be a disaster like the IPAQ 6315. I am content with my RX3115 and should be using it on a regular frequency here shortly. |
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Simon McKenzie
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Feb 9, 2005 17:47:01 GMT
10 pts
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Larry Bartholomew
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Feb 9, 2005 20:51:17 GMT
10 pts
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I found the new ROM (it's on the normal downloads page, took a leap of faith and loaded it. They seemed to have solved the problems with the Internet pages and there doesn't seem to be anything flakey so far.
But I have not been able to get the Mobile Media functions to work. I can connect wirelessly, but none of the Mobile Media features activate. I have updated the Nevo Server, etc. That's probably something for another thread. But Iseem to recall those functions worked for me when I was using the otherwise problematic ROM. So I don't know if I've really gained anything by "upgrading." Everything else already worked with the "old" (pre December 04) ROM.
Has anybody else been able to use all the features with the new ROM loaded? |
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ed sharpe
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Feb 10, 2005 01:16:09 GMT
N/A: Question Author
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lets leave the thread open till we are sure things are all under control.....
what is the link for the update? I too could not find it. |
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Simon McKenzie
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Feb 10, 2005 01:56:52 GMT
10 pts
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There's no 'B' after the name, so maybe they've updated it but have not changed the release date. I have all the other releases at home, so I'll check it when I get there to see if it's the same file. |
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ed sharpe
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Feb 10, 2005 02:06:54 GMT
N/A: Question Author
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Grant
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Feb 10, 2005 05:33:24 GMT
10 pts
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Well, I am baffled and peeved!
I have the 3400 (same basically as the 3700 as you know) and have been trying to get resolution on this same issue.
I had a phone call from HP support last Friday, and after the usual "try a hard reset stuff" I was asked to download Netfront3 as an alternative. As you all know, Netfront costs money, but yes it works! Unlike PIE, which according to support - "cannot be expected to display all web pages". But obviously 3rd party software can!
Anyway, I check back here and see the news re new ROMs. Then I search and see:
<Software and Drivers - download HP iPAQ rx3400 Series Mobile Media Companion ROM Update, 1.00.10
HP iPAQ rx3400 Series Mobile Media Companion ROM Update, 1.00.10
2005-01-31>
But when I follow the link, there is the old 1.00.06 ROM and the 1.00.10 is "no longer available".
I requested my support guy (who has failed to call or email me back) to read this thread and get some facts before telling me the obvious or referring me to the service centre.
I am one more step away from depositing this iPaq at my local service centre (which is 5mins away fortunately) with instructions that include, but are not limited too, "I will collect it or my refund when you can prove that it can or cannot access a pretty wide spectrum of normal webpages - urls for which I can provide". Either that or HP pay for a copy of Netfront for me.
Sorry to vent - but this is pathetic and time-consuming and bloody annoying! |
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joe krotz
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Feb 10, 2005 07:40:21 GMT
10 pts
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ben lanes
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Feb 10, 2005 13:50:45 GMT
10 pts
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I take it that there is no rom update for the 3715 yet? If there is, where is it? I can only find the 20/12/05 update. |
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ed sharpe
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Feb 10, 2005 13:53:41 GMT
N/A: Question Author
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We need the update for the rx3715 here....
ed |
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Toby Gadd
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Feb 10, 2005 13:56:35 GMT
10 pts
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I loaded the 3115 update. Browsing works!
As for the other media features, I don't know since I don's use them...
It would have been nice if HP hadn't waited so long to admit to the problem and provide a fix. But all's well that ends well. |
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Francesco Moriconi
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Feb 10, 2005 14:01:35 GMT
10 pts
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I've updated the ROM in my rx3115 and have had no problems....so far. |
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Simon McKenzie
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Feb 10, 2005 16:45:24 GMT
10 pts
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John Nuismer
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Feb 11, 2005 16:46:53 GMT
10 pts
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I have a fairly new rx3715 and did all the upgrades a few days after I got it. Including the ROM update. I noticed one reply in the answers to your question that mentioned that after the ROM upgrade, he could not Mobile Media to work through a Wireless connection. I have never been able to make Mobile Media work. My Media Control, Media Stream, and Media Copy icons are always "grayed out". I have gone through the manuals many times and nothing works. Is this a problem with the ROM upgrade? Did I read in the threads that a "B" version of the ROM is available? Thanks for whatever help you can give me. |
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Simon McKenzie
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Feb 11, 2005 17:18:44 GMT
10 pts
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The current version of the ROM (December) is a B - 1.01.10B. I don't use IE or Mobile Media, so I can't tell you if it will help. |
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Larry Bartholomew
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Feb 11, 2005 18:09:15 GMT
10 pts
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John:
I mentioned that I'm having the same experience with the Mobile Media features. They remain greyed out. They did work with the earlier ROM that didn't work well with IE. So, if I had to choose, I'd choose a functional IE. But I don't think I should have to make a choice, when MM is also supposed to be a feature on the 3115 and 3175. Nobody in this thread has sugested a possible fix, so far. So it may be time for another, separate thread on that. I'm just glad everything else seems to be working, since the other stuff is what I really bought my 3115 to do. |
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mkormendy
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Feb 12, 2005 10:21:10 GMT
10 pts
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Okay, so there's a new ROM upgrade out.
I've seen it and I understand it to be the latest ROM that works for all rx/rz devices. I'm just REALLY REALLY curious as to why they haven't put it on ALL of the other upgrade pages for the related devices?
I can't know if they've screwed up on their website duties, or if they haven't even tested the upgrade on the other devices.
Maybe they found another problem we aren't worried about, that the more capable devices are hanging on, and their attempting to fix those problems on a new ROM that encompasses all of the devices.
Just my thoughts,... |
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mkormendy
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Feb 12, 2005 10:24:48 GMT
10 pts
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John, I thought I had the same issues too.
Mine worked after I waited about a minute or two for my Mobile Media software to recognize the servers - then the buttons were activated.
I suggest to wait and leave it on that screen with the inital setup as described in the manual for about 5 minutes.
If that doesn't work .. you've got a lot of troubleshooting to narrow down, and there's a process to figure that out. |
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Larry Bartholomew
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Feb 12, 2005 10:59:20 GMT
10 pts
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I tried leaving my 3115 on MM for an extended period. The gray out still was not resolved. So my problem is not as simple as a lack of patience. If only it was so simple! |
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mkormendy
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Feb 12, 2005 11:33:52 GMT
10 pts
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Hrmm .. In all reality, it's going to involve more patience than just waiting for a screen to "light-up" - I can imagine you've exhausted all of the troubleshooting resources on the net though... |
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Larry Bartholomew
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Feb 12, 2005 11:52:37 GMT
10 pts
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I've tried all the obvious troubleshooting, and some of the less obvious. I guess I'll give HP a call on Monday. I would assume they've had a chance to hear of the typical problems with their updated ROM by now. Who knows? It could just be something I did (or didn't). |
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jeremy myers
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Feb 12, 2005 16:49:56 GMT
10 pts
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Add me to the list of unhappy IPAQ users! I have a 3115, which has already been returned for service (where they changed out the main board or something due to an incredibly rapid battery discharge). They must have loaded the December ROM update, because IE would drop. So, the online chat guy directed me to a ROM update (v1.01.11 - 4Feb). But, upon loading that, I get an error: Invalid Model ID - IPAQ must be 3115 and beyond. Well, mine is a 3115. The chat guy said that it was Friday after 5. (Where? England? India?) and that he wouldn't have anything further on it until Monday. So, I sit with a device that doesn't browse. Comments from anyone with a 3115 that has successfully used the 4Feb update? |
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jeremy myers
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Feb 12, 2005 16:57:34 GMT
10 pts
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I wonder if I could just load the 1.01.06 (8Nov) version and be done with it. If it includes a STABLE copy of IE and is merely an older version of Media, then I can live with that. Are my understandings correct? |
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Larry Bartholomew
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Feb 12, 2005 18:14:27 GMT
10 pts
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I loaded the Feb 4 ROM.
I did it after going through virtually the same return for main board change out routine. My battery had been draining rapidly and the system was extremely flakey, requiring frequent soft resets and periodic hard ones.
Everything, except Mobile Media, worked fine when I got it back. MM didn't work because the older version of the software and ROM aren't compatible with Windows Media 10, which is on my desktop. I had uninstalled all the related software from my desktop and started from scratch, using the software on the installation CD.
I had read, in this thread, that a new version of the ROM was imminent. When the Feb 4th version showed up, I took the plunge. It works pretty much like the old version -- still no MM functionality, but everything else works just fine. I still don't know if it's something I have done (or not) or yet another bug. There's not been much feedback from other 3115 users regarding MM with the Feb 4th ROM. I suspect, like for me, it's not been the main priority for other users. But I'm not sure what, if anything, I gained by using the Feb 4th version vs. the version that came with the original CD. |
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jeremy myers
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Feb 12, 2005 22:49:37 GMT
10 pts
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Larry: If you have an rx3115, that's weird that you were able to get the 4Feb update past the point where I did when it errored out with an error message that didn't make any sense. But, I am glad that it is working well (enuf) for you. Thanks for all of the good info. |
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Patrick Hulné
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Feb 13, 2005 05:58:15 GMT
10 pts
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Hey !
Did someone try the RX3115-4feb update on RX3715 ?
If yes, does it work or do we still have to wait the right one ?
PH |
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Mike
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Feb 13, 2005 08:44:16 GMT
10 pts
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I am waiting for the same info. How did the original subject of the ROM update problems on the rx3715 change to questions and comments on the 3115? Maybe we should start a new post. I'm getting alerts in my email that are doing me no good at this point. Ed your the man...what's your thoughts. |
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joe krotz
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Feb 13, 2005 09:37:26 GMT
10 pts
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I think that I started posting here about my 3115 issue since I blieved that the original post was about the same series of PDA's (3xxx). We should probably start a new post for just 3115's so that the people w/ 3715's get fair representation regarding their seperate, unique issues.
On a 3115 note, the IE problem is gone. I have been surfing since the BIOS update was released and have had no issues. The only other chage is that the media control screen that used to be on my desktop is now not there all the time. That's not really a bad thing in my mind, but it could be for others if it's an actual issue.... |
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ed sharpe
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Feb 13, 2005 12:13:20 GMT
N/A: Question Author
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I thought I saw a thread someone that had posted here was opened yesterday re: the 3115.
It appears that the fix for the 3715 and the 3115 may be two seperate issues but if a second thread becomes active I think all of us no matter which unit we have should stay advised on both topics since there are common symptoms in some areas.
it is going to take a seperate rom release I think for each unit from what I understand.
I still have great faith in our group in texas to bring this to a finish and we all go away happy!
ed sharpe |
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John Nathan Bell
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Feb 16, 2005 19:39:38 GMT
10 pts
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I have a 3715 also and I am having the same problems that are extensively discussed on this forum.
I have a unique problem in that I own and operate an orphanage in China and I have absolutely no one to call or talk to about these problems. I bought my 3715 while in the States in January and one of the things I have found is that the problem is irratic... if I attempt to browse to a certain web site I will initially get the message "The page you are looking for cannot be found" but if I wait a little while and then try again... after several attempts the site will load, even www.hotmail.com but the wait and frustrations are really unbearable.
I see toward the end of this forum that a new thread may be started about this problem and I am not well versed in dealing with forums. In fact, I am not even sure how I found this one but I am sure glad I did.
From what I can gather, today being 02/17/2005 this thread may be changed and I sure need to stay on top of this until it is resolved.
I am a litle confused as it seems a new rom has been issued that addresses the IE problem and the Mobile Media problem but I can't find it.
Is there someway I can be sure that this continued dialog will be available until everything is resolved? I would sure appreciate all the info I can get on this.
Thank you so much. |
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Simon McKenzie
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Feb 16, 2005 19:47:34 GMT
10 pts
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Rich Rauenzahn
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Feb 16, 2005 20:23:41 GMT
10 pts
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John,
Your problem seems different than this thread. The RX3715 problem people are seeing is IE suddenly exiting/crashing while browsing the internet.
I've seen the 'cannot find host' error before when my wifi connection was being flakey.
If your wifi connection isn't reliable, you'll lose your assigned DHCP address and DNS service temporarily. Then the site name won't resolve. Retrying once your wifi is back up works.
If you can watch your DHCP server you might see the DHCP negotiation happening in the logs during your problem. I also see this with my laptop while talking on the 2.4Ghz phone too closely.
Are you using wifi?
Regarding support from China, I was able to use the instant message support line at hp.com.
* Click on Support & Troubleshooting
* Search for RX3715 in the box in the middle of the screen
* Click on Contact Support
* Click on Chat with an HP Support Expert
Or here's a different way to get to it:
http://welcome.hp.com/country/us/en/contact_us.html |
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John Nathan Bell
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Feb 16, 2005 21:10:26 GMT
10 pts
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Thanks to Simon McKenzie and Rich Rauenzahn for responding to my orginal post so quickly. However and even though I am not well versed in forum activities, the very first post on this thread was from Ed Sharpe who eluded to having the same problems I am having on his rx3715. It appears to me that along the way others were having similar problems with their rx3115 (unless there were typos).
I do have the rx3715 and I am having the same problems. I don't think I have a WIFI problem in that we have ten computers at our orphanage set up on MS Workgroup and I can work interactively with all of them from my rx3715 at any time with no problem. I also use two laptops to access the internet over our WIFI and they never have conectivity problems. It is only when I attempt to access the internet that I have the problem with either that terrible message or in fact IE just closing all on it's own. Consequently I do think I am dealing with the same problem.
I have also noticed that my stock manager (Tiny Stocks) can connect for updates at times but at other times it cannot and also shuts down. There must some similarity to how it functions and how IE functions.
I also (attempt to) use Agile Messenger and most of the time it starts to connect and about 5% of the time it does, but most of the time it will not... and all of this started after I did the upgrade to version 1.01.10 dated 12/04/2004.
Again, I am not a pro at this as many of you seem to be and I just need to know if there is a fix for this problem or maybe someone recommends I revert back to an earlier ROM but then I would need to ask which one and where do I find it.
Thank you so much for your help. |
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Simon McKenzie
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Feb 16, 2005 21:13:00 GMT
10 pts
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I don't think it's the ROM, John, or, at least, not all of it is due to the ROM. I use agile all the time, and there are no troubles. I'm also running the most recent rom (.10B) |
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John Nathan Bell
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Feb 16, 2005 21:32:16 GMT
10 pts
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Thank you again Simon McKenzie... and I will concede that I know little about these things. Also to stay in line with the forum subject I just have one question on this reply. How do I determin whether I have 10B or 10A or whatever? I am looking at the HP site "HP iPAQ rx3700 Mobile Media Companion rx3715, Microsoft Pocket PC 2003" and it only offers "current version" 1.01.10 dated 20 Dec 04 which is what I have. Since your 10B works for you can you tell me where it is at and I will try it. Does your response also mean that you do not have problems with IE not going to the sites you designate or with it just closing on it's own or locking up the unit? Or... does this mean that you are not using rx3715 but rather the rx3115?
Thank you |
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Simon McKenzie
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Feb 16, 2005 21:41:50 GMT
10 pts
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John,
My device is the rx3715, and I don't use IE for browsing, so I don't know if I have an IE problem. You can find out your ROM version by just soft-resetting the device - it's written on the bottom left of the screen: 1.01.10B. That's the only way you can tell, as the B is not listed if you look in the hp Asset Viewer under Settings. |
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John Nathan Bell
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Feb 16, 2005 21:52:04 GMT
10 pts
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One other question. I notice in reviewing the thread that there is supposed to be a little program floating around that will disable Flash which seems to be part of the culprit. Does anyone know where to get it and if it is doing the trick or not? |
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John Nathan Bell
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Feb 16, 2005 22:28:43 GMT
10 pts
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Mr. McKenzie,
I do have the 10B version. Thank you for telling me how to tell. And I do have the problem with IE not finding web sites... and shutting down all by it's little self... and or locking up the system... so maybe my other problems with Agile Messenger and my Tiny Stocks program are just symptoms of another type... not sure... but Thank You. |
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ed sharpe
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Feb 17, 2005 01:02:32 GMT
N/A: Question Author
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be paitent 3715 users...
HELP IS near.... |
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Rich Rauenzahn
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Feb 17, 2005 13:14:17 GMT
10 pts
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Yes, there is a utility that disables flash within IE. The theory around the IE crashes are that there is an interaction between flash and the browser and other installed software.
To get a copy of it, contact HP support. I've given instructions higher above on how to contact support. (You can even use chat to do it. You just need your serial number and product number -- RX3715 isn't the product number. They're located underneath the battery. S/N and P/N.)
You will have to explain to the rep about this known problem and ask for the flash disable utility. They will probably need to raise your case to 2nd level support to get the flash disable utility.
They have it -- you just have to get past their script of "Have you reset it? Do you have the old ROM? etc."
Don't wait! -- call now! =-)
Rich |
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ben lanes
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Feb 25, 2005 16:03:10 GMT
10 pts
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Any news on a solution for 3715? |
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ed sharpe
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Feb 25, 2005 20:06:20 GMT
N/A: Question Author
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no news as of yet.
the utility works...
i will use it 'till the fix is here!
I have enjoyed using the movie camera p[art alot!
ed sharpe |
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John Nathan Bell
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Feb 25, 2005 20:18:03 GMT
10 pts
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For everyone... is there anyone who would be willing to email the temporary fix for the problem with flash or let me know where it can be downloaded at?
I have tried and tried to contact HP. I live in China and our connections are very slow and I have had no success.
The couple of times I got connected with the HP Chat person each sentence took about ten minutes to complete.
Thank you! |
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Grant
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Feb 25, 2005 20:26:40 GMT
10 pts
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Well, here in Malaysia I am still being fobbed off with instructions to take my ipaq into the service centre, despite pointing the Customer Care representative to this thread and getting tentative acknowledgement that I am correctly diagnosing the problem. They will not admit the flash fix utility exists, or they simply have no knowledge of it.
Would anyone be prepared to email it to me? I would be hugely grateful. |
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ed sharpe
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Feb 25, 2005 20:28:22 GMT
N/A: Question Author
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I do not know the copyright status on this patch so we can not provide it from the museum here...
ed |
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John Nathan Bell
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Feb 25, 2005 20:53:53 GMT
10 pts
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Thank you Ed, I understand.
John Nathan Bell |
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Grant
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Feb 25, 2005 21:14:41 GMT
10 pts
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I also appreciate that position Ed, but could you just indicate as to whether HP sent you the utility by email, or whether there was a download location that you used?
I suspect that it has only be made available to users in the US so far, but if I am forced to take my ipaq into the local service centre in Malaysia I will have to be very insistent that HP have a solution *somewhere*. Any additional ammunition would be useful - thanks!
Grant Stewart. |
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John Nathan Bell
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Feb 25, 2005 21:37:11 GMT
10 pts
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I am trying the live chat people again at HP. So far I have been re routed to another URL and I'm still waiting.
Meantime, if I do get them how do I elevate my case to Level #2 as discussed in some of the above forum messages?
Thank You. |
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ed sharpe
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Feb 25, 2005 22:41:30 GMT
N/A: Question Author
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grant... was sent by email
john.... ask the tech to raise yuor priority... if they waffle... demand!
ed |
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John Nathan Bell
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Feb 25, 2005 23:05:40 GMT
10 pts
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Ed I'm sorry... I have been talking to them about this for the last two hours. Along the way they discovered I am in China so they want me (a non Chinese speaking person) to talk to a Chinese tech(non English speaking) about a unit that was purchased in Hong Kong and not in China... I'm pretty peeved at these people right now and they refuse to raise my level!
Things are a little weird with HP. I just told them that we buy at least 20 different HP items a year but the way this was going this would be my last one... not sure if they even care.. what is twenty printers more or less? <sigh> |
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ed sharpe
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Feb 25, 2005 23:17:28 GMT
N/A: Question Author
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extremely frustrating....
you also have to take into account that most of the entry level support people really do not have a great heartfelt tie to hp with exception of their paycheck. it is not like dealing with the us engineers which tend to really try... Perhaps now that HP will have a new CEO some changes can take place...
ed |
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John Nathan Bell
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Feb 25, 2005 23:31:17 GMT
10 pts
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Now that I got a little "uncharacteristically" (spelling?) nasty they have agreed to let a US technician handle this via email and they bumped me up to level two! I agreed... at least we are on the move!
Said I should hear from them in two business days.
Thanks for you help and support! |
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Grant
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Feb 25, 2005 23:43:50 GMT
10 pts
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Mr Nathan Bell,
I am sure that you will anyway, but I would politely request that you post the results of your support from HP-USA when you have some.
I have contacted HP-Singapore today for a "chat", but they do not have a weekend service, and so I must wait until Monday before hearing from them. I already have a string of emails, and 4 phone calls from HP on this matter without any result. I will do the same as you and request assistance from HP-USA support if that proves to be the correct strategy.
Thanks very much for your information and Good Luck! |
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ed sharpe
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Feb 25, 2005 23:45:11 GMT
N/A: Question Author
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heh heh! sometines you have to get nasty...
glad we could advise on this...
good luck in your quest!
ed |
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John Nathan Bell
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Feb 26, 2005 01:54:15 GMT
10 pts
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I will be sure to post the results here. I will also post each email if people think that will help and if it won't be too verbose for the forum! |
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ed sharpe
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Feb 26, 2005 02:42:42 GMT
N/A: Question Author
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Peter Hooper
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Feb 27, 2005 07:32:32 GMT
10 pts
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Hi all,
I have only just found this thread relating to a similar browser problem that I too am having with my iPAQ rx3715. It just seems that whenever I visit a web page that includes frames I get a box pop up asking if I wish to open the page. After selecting ok the page opens fine but then any click of a link causes the browser to close without warning.
I telephoned support on Wednesday and initially was told to contact my ISP as it was a problem with them and not the iPAQ!! I of course ignored this response, called back again and at least got someone who seemed a bit more clued up, took all my informataion and promised to escalate it to the next level and assured me I would get a call the following morning. Unfortunately I am still waiting for that call. I will be calling them again tomorrow to follow up.
The e-mail response I received after posting the problem on the HP support page was the usual soft \ hard reset response as well as requesting me to download the latest ROM update which of course I already have and seems to be the cause of the problem.
Has anybody here tried using a different browser to see if the problem still exists?
I love this device for all that it does but this is a BIG issue for me and HP's resposnses are far from impresive so far! |
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John Nathan Bell
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Feb 27, 2005 07:46:17 GMT
10 pts
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Hi Peter..
I have tried two other browsers and I can't remember what they were called but they stayed in the unit all of fifteen minutes because they also wouldn't work. I won't try that again...
I think one was Thunderhawk or something like that. |
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Peter Hooper
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Feb 27, 2005 08:59:34 GMT
10 pts
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OK thanks for the info.. I guess it's down to HP to sort this issue out for us then!!
I'll report back what I get from them tomorrow. |
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Grant
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Feb 27, 2005 10:18:43 GMT
10 pts
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Dear Mr Hooper,
I have used Netfront3.1, the trial version, and it has proved to be crashproof and very usable on my ipaq.
I prefer, however, to use the inbuilt PIE browser, rather than pay another $29 for a functioning browser so I am still pursuing a fix for this.
But I surely have considered biting the bullet and paying for Netfront as it seems to be a very good product which gives all the internet functionality that PIE sorely lacks.
I would rather pay the $29 for Netfront than give HP another cent at this stage, I am sorry to say. |
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Peter Hooper
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Feb 27, 2005 10:50:30 GMT
10 pts
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Thanks for that Grant, that was actually the one I was going to try. Like you I do feel agrieved that I should have to pay out extra just to get the functionality that should be there already. |
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Peter Hooper
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Feb 28, 2005 05:35:53 GMT
10 pts
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Well, that was a waste of time!! I got back in touch with HP support and after apologising for the lack of a return call they got somebody to call me back. Basically they said it was an incompatibility of the new OS which was causing the problem. They had tried opening the web pages using an iPAQ 4150 (using Windows Mobile 2003)and there was no problem. The problem only lies with the Windows Mobile 2003 SE which the rx3715 uses.
I pointed out the issue of the ROM update which seemed to be the cause and they claimed no knowledge of any problem with the ROM. When I mentioned the fact that they should put some warning on the ROM update page I was told I should contact Customer Services to point this out as the Tech. Suport people had no control over that.
Bottom line is that it seems we are on our own with this issue. The worst thing is that I really love this device for all that it offers but this one quirk is so annoying.
Has anybody here gone back ot the previous ROM? If so is the problem not an issue with that version?
Although if I remember correctly the ROM update was needed to get the full NevoMedia functionality which is something I use a lot so going back would mean having to lose functionality. |
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John Nathan Bell
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Feb 28, 2005 06:00:44 GMT
10 pts
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Hi Peter...
Well, I am yet to receive an email from them also. Unfortunately, it is way to expensive for me to call them from here. China doesn't recognize toll free numbers, if there is such a thing.
Meantime I tried the NetFront that was mentioned and nothing really changes.
One issue that surprises me is that it sounds like you can use your Nevo Mobile Media. I can't. I have never even been able to get to the setup stage. Once I install the PC portion (I don't have that file number at my finger tips right now) and run it, it does start because I can see it in my Task Manager, "Running Processes" section. But it never shows on the screen.
Actually, that is the reason I went to the new ROM in the first place. Didn't have any problems until then.
So.. this is a problem though a secondary one to the IE thing. I thing they are related and point to the ROM in that I have read others who are having very similar "two pronged" problems like I am.
You are right though... I love this unit. I took a lot of movies today of our orphans.. Really Cool!
Blessings! |
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Peter Hooper
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Feb 28, 2005 06:41:56 GMT
10 pts
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Hi Johnathan,
That's strange. I haven't had any real problems with NevoMedia. It does take quite a while to start and I do get that 'processing...' in the system tray but after a while the screen pops up and all is well. Do you get any other message at all. I know on my Media Centre PC I get an error about the version of Media Player on the system even though it is version 10. I just never worried about it because it isn't the machine I use the NevoMedia Player on.
Thanks for the news about Netfront. I may try it later on when I get back from work but it doesn't sound like it will help any. |
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Grant
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Feb 28, 2005 09:25:53 GMT
10 pts
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Thanks for the updates.
Bit surprised that you experienced problems with Netfront - I am using the trial version and it does *not* crash on any of the web pages that my PIE crashes on. In fact it has allowed me to surf on any page that I need, provided that Java is not required. Java is not functional in the trial version, but I know people who use the full version with 100% satisfaction.
Oh well...on we go ;) |
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Peter Hooper
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Feb 28, 2005 16:27:58 GMT
10 pts
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Hi again all,
Well, I have just finished a live chat with the tech. support people and once again it has been pretty fruitless. I explained the problem and was told I would need to telephone support as it was such a complex issue. Of course I let them know that I have spent a fair time on the telephone to support over the past 5 days about this matter already and that it required escalating to 2nd level support.
They told me that they would do that and then closed the case. I did at least get a reference number before closing but I am not that confident that they understood what was required with this issue.
Those that have received the flash disabling utility is there anything else I have to do to receive that now or should I automatically get it e-mailed to me? |
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ben lanes
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Feb 28, 2005 17:43:20 GMT
10 pts
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It would really help if someone could explain exactly how they got the flash disable utility, is anyone willing to forward it? I'm also having a nightmare with support. |
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Grant
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Feb 28, 2005 20:13:19 GMT
10 pts
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Same here - below is final response from HP, after 7 emails and 4 phone calls from them to me.
Nice that they close with the fact that they are looking forward to *my* cooperation!
For the record, my email address is gfstewart@gmail.com. If anyone would be so kind as to email the patch to me it would save me the hassle of having to go through this whole saga again at a service centre. I will treat the sender as anonymous and private. My final plea, I promise ;)
Thanks for all yr help - I will send the ipaq into the service centre if no joy, and if others are interested I will post the results (optimistically) here.
"Dear Grant,
In continuation with the previous correspondence, I regret to inform you that I am not able to assist you much on this issue because your iPAQ needs a personal assistance.
The service engineer will check the iPAQ and let you know at what point the issue is appearing. This can not be done by e-mail therefore; I suggest you to kindly get in touch with the HP service center.
They will assist you further. In this regard, you need to first call on the phone number of the HP Malaysia service center and fix an appointment, that may save your precious time.
Please visit the below mentioned web link to locate the address of HP authorized service center.
I am looking forward to your cooperation." |
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PDAvideo
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Feb 28, 2005 20:17:31 GMT
10 pts
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I agree. The person on the other end of the phone hung up on me today.
I'm sure I gave him good reason, since I've been trying to get past him for the past several days to a tier 2 person, and I'm sure I got a bit sarcastic with him, but come on now.
His hang up was in response to my demand to speak to a supervisor. Good luck folks.
I only want my iPAQ Internet Explorer to work!
Is that to much to ask?!? |
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John Nathan Bell
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Feb 28, 2005 21:23:37 GMT
10 pts
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This is a sad state for sure. It is a little how the Chinese do things.. make you wait and wait until you finally just give up and accept the less acceptable.
I am not sure what my problem is... all I know is that Internet access is simply not an option on my unit... I wonder if it is to do with the ROM (even though mine was working fine before the update) or if it is a joint venture in futility between 2003 and the new ROM.. who knows...
Becoming Dissalusioned... has anyone use a Palm before? |
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ed sharpe
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Feb 28, 2005 21:59:12 GMT
N/A: Question Author
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I am sent an email to the senior tech I know.
I asked him to analize the support you have been getting.
keep on keeping on folks....
all I can do at this point is pass things along...
ed sharpe |
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John Nathan Bell
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Feb 28, 2005 23:24:59 GMT
10 pts
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Thanks for the positive input Ed...
I wonder if the good folks at HP ever take the time to read some of these forums.. you know.. this problem is not just on this forum.. I find it in a lot of places... |
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Peter Hooper
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Mar 1, 2005 04:05:21 GMT
10 pts
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Just to confirm from my earlier request.. have I done all that I can in relation to getting hold of this flash disabling utility? They said my query had been escalated to 2nd level so do I now just have to sit tight? What else did those of you with the utility do to get it?
TIA
Peter |
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Larry Bartholomew
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Mar 1, 2005 09:58:30 GMT
10 pts
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I got the utility from the tech that was handling my case in a live chat. He told me had personally written the program. So I don't now how widely it has been circulated. I never tried it because the most recent upgrade and a new main board resolved the browsing problems with my 3115. I don't know if the program would work with a 3715, though I suspect it would. |
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ed sharpe
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Mar 1, 2005 10:08:13 GMT
N/A: Question Author
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not sure if they are the same flash util they may be but would I chance it? naw....
ed! |
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John Nathan Bell
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Mar 1, 2005 17:48:36 GMT
10 pts
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Dear Mr. Bearden,
It seems that there is one question directed to me in your correspondence.
You wrote: "Nathan -- Is your webpage hosted by the same internet connection your
wifi is connected to?"
The answer is no! Our internet connection is in central China. Our web server(s) are in both the United States and England.
Hope this helps.
Thank You
John Nathan Bell |
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John Nathan Bell
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Mar 1, 2005 17:52:49 GMT
10 pts
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Received this reply from Rich Rauenzahn.
This second problem is the one I personally experienced. The other one about page not being able to be found really sounds like a DNS lookup failed. I haven't seen it on an IPAQ, but have seen it in IE on a desktop.
But, I'm not iPAQ support, just a UNIX engineer.
You'll probably need to install the patch to isolate the problem. I'll attach it in this email. Rename the file to *.exe after unzipping it.
Rich |
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ed sharpe
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Mar 1, 2005 18:47:11 GMT
N/A: Question Author
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has anyone tried your util on the 3715? remember all this is doing is turning the flash off in the regestry....
could be scary though |
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Grant
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Mar 1, 2005 20:12:50 GMT
10 pts
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I have received and installed the patch from Rich. A big thank you to him, and to all those invovlved in getting it to some of us frustrated users. And Ed for keeping this thread going until a solution was produced.
It has certainly solved my problem - 9 out 10 of the webpages that used to crash PIE now open perfectly and I can navigate freely. Only one remains obstinate - anyone else tried to publish new posts on blogger.com?
But hey, this'll do! This support group gives fresh hope. Cheers all.
Grant Stewart |
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ed sharpe
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Mar 1, 2005 22:55:19 GMT
N/A: Question Author
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fantastic! glad you are working now!
have not tried the blogger url.....
ed! |
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Peter Hooper
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Mar 3, 2005 04:28:00 GMT
10 pts
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Hi all, just a quick update... I have still heard nothing from HP since they told me that my case had been escalated to 2nd level. No great surprise I guess as they have never once called me back when promised without my prompting them first.
Anyway I took the plunge and used the flash utility posted here yesterday and BINGO!! my surfing blues are over!! I still get the pop-up window asking if I want to open the page whenever there are frames but now IE doesn't close down afterwards.
Thanks for posting the utility.
YIPPEE!!!!!!!
Peter |
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Suresh R Kamath
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Mar 4, 2005 06:42:03 GMT
10 pts
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Hello to all. I have been reading about this problem as i too eagerly updated my rom on the 3715 thinking it will be better. Where can i get the flash disable utility please.
Thanks |
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Mike Gordon
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Mar 4, 2005 07:17:34 GMT
10 pts
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I have also been following this deboggle and hope for a ROM update that works soon. |
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Peter Hooper
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Mar 4, 2005 14:52:12 GMT
10 pts
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The utility was attached to one of the posts here yesterday so I am not sure why it was removed. Seemd ot cure the problem for those that tried it. |
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Rich Rauenzahn
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Mar 4, 2005 15:06:29 GMT
10 pts
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Here it is again.
Extract, rename it to *.exe, copy it to your ipaq, and run it.
I'm not sure why it got removed last time. Maybe general cleanup to keep trojans and viruses out of the forums.
If someone from HP is removing these attachment, please contact me. I'm in peoplefinder.
Rich Rauenzahn |
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Suresh R Kamath
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Mar 5, 2005 03:00:12 GMT
10 pts
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Thanks Rich
But before I run it tell me is there a way of getting back the previous setting? ie prior to disable so that whenever the HP guys put up the update my ipaq will be fully functional |
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ed sharpe
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Mar 5, 2005 05:19:21 GMT
N/A: Question Author
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as I remember it, the utility would turn the flash on or off.
Ed! |
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Grant
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Mar 5, 2005 05:20:21 GMT
10 pts
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Suresh,
If you run the program again and press "no" in the dialog box, then Flash is re-enabled as far as I know. I tried it and it worked like that for me, you can switch it on and off as required. As far as I am aware the utility just changes a registry entry and doesn't actually remove anything. But I didn't write it - so I am assuming!
On another note, I do sincerely hope that HP are still pressing forward with revised ROMs for the affected models. Despite the much appreciated utility supplied by Rich, we still need headway on a permanent fix that allows us to have flash enabled browsing AND stability!
Has anyone got any news on whether that is being actively and rapidly pursued? |
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Mike Gordon
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Mar 5, 2005 14:32:00 GMT
10 pts
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Thanks Rich! However I am not going update my ROM with one that does not work properly. I will keep holding my breath and hope that HP is working on a functional update! |
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Ronald Aung
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Mar 5, 2005 15:02:45 GMT
10 pts
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I hope someone in this thread can make a summary of all that has written in this thread. I am sure some valuable information is lost somewhere around here. Thanks! |
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David Gorewitz
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Mar 5, 2005 17:37:08 GMT
10 pts
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I just purchased the 3715 and have not yet updated with the new ROM but was about to before I read this thread. If the Rom is having so many problems, why the heck is it still offered on the HP site as a recommended update? |
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Peter Hooper
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Mar 5, 2005 20:24:36 GMT
10 pts
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As far as I remember the ROM upgrade is required to enable the 3715 to have the full multimedia capabilities that are a big part of the unit. They are probably reluctant to remove it seeing as that would mean that some of the stuff they make such a big play of in the promotion of this device would be removed.
Pretty poor though when you consider the problems it has caused. |
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Simon McKenzie
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Mar 6, 2005 05:14:11 GMT
10 pts
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Suresh, when you install the new ROM when it comes out, all changes to the settings will be lost, so you'll be fine as long as you don't do a restore from the pre-upgrade device (which you should never do anyway!) |
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Mike Gordon
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Mar 13, 2005 21:36:46 GMT
10 pts
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Looks like HP has come out with a new revision! version 1.01.11 (8 Mar 05) |
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christak
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Mar 13, 2005 22:40:44 GMT
10 pts
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IMPORTANT:
This update utility is designed to replace the current ROM image and erase the partnership and all user data and programs on the iPAQ Pocket PC. It is important to read and understand the information in the Readme file included with this update BEFORE installing this package.
NOTE:
Do not perform the ROM Update through a USB hub. This may cause the host PC to receive a General Protection Fault error, thereby forcing a reboot of the Host PC on completion of the ROM Update.
This update does not work through a serial port connection.
Fixes
Resolves Microsoft Pocket Internet Explorer shutdown issue.
Prerequisites
ROM version 1.00.09 must be installed on the handheld before this update can be installed.
http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/22474.html |
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h0tr0n
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Mar 15, 2005 00:44:33 GMT
10 pts
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URGENT!
I am having problems with a rx3715!!!!
I have installed the most recent update:
Image Version : 1.01.11 ( Bootloader Version : 0.62 )
However problem with IE still exists, I belive this is due to the fact that I did not have the original 1.00.09 ROM. But the 1.01.10 version, when I updated.
#ROM version 1.00.09 must be installed on the handheld before this update can be installed#
Does anyone know where I can get the link to the original?????
-----------------------------------------------------------------------
Model ID : iPAQ rx3715
Part Number : FA281A#ABU
Image Version : 1.01.11 ( Bootloader Version : 0.62 )
Language : ENGLISH
------------------------------------------------------------------------
Downloaded update : SP29773.exe
------------------------------------------------------------------------
Error Messages:
On update using the SP29773.exe a message is declared on screen of iPAQ
which says:
0.47-0.62-1.01.11B
SD
"Wrong Image !!!"
Following update using the WLAN fails to connect properly, for example active sync
over wifi does not work.
Trying self test shows that only one packet is sent during ping the others fail.
When attempting to ping ipaq which is set as static ip:
10.0.0.2
255.255.255.252
from an ip of:
10.0.0.1
255.255.255.252
ping fails. Which appears as though ipaq has firewall
Also IE errors as before; as mentioned at link:
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=774855&admit=716493758+1106271430035+28353475
Thanks in advance
h0tr0n |
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Simon McKenzie
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Mar 15, 2005 02:34:21 GMT
10 pts
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ben lanes
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Mar 15, 2005 14:58:59 GMT
10 pts
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I have also updated with new rom from v.10 to v.11. Still experiencing IE problems as before. How do we get v.9 ? |
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Vlastik
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Mar 15, 2005 16:44:30 GMT
10 pts
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I have updated 1.01.10 to the new one 1.01.11 and no problem with IE.
Did you restore your backup or reinstall everything from scratch? |
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ben lanes
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Mar 15, 2005 17:56:50 GMT
10 pts
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I did everything from scratch. When it is working properly should you be able to view all content on internet sites? It doesn't seem to be crashing on sites it used to but it won't display some pages. |
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Suresh R Kamath
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Mar 18, 2005 03:33:52 GMT
10 pts
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Hi.
I tried the upgrade using the USB Hub. At the start I get the following on sreen of the Ipaq
"Checking Image File"
Thereafter in way if the HP Logo I get the folowing error
'SD initial fail'
The system then stops and after about 3 min the desktop software informs to reset.
The upgrade does not take place.
Please help |
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ed sharpe
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Mar 18, 2005 10:06:11 GMT
N/A: Question Author
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do not do upgardes through the usb hub. hook cradle directly to the machine....
ed sharpe |
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Suresh R Kamath
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Mar 19, 2005 00:00:17 GMT
10 pts
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Yes Sir.
The USB cradle was connected directly to the USB port. I have tried it twice and the same result. Should the Memory card be removed during the upgrade? |
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Simon McKenzie
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Apr 4, 2005 06:51:31 GMT
10 pts
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Having an SD card inserted during an upgrade can often cause failure. It does not cause permanent damage, but I don't recommend it :) |
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Mark Kirby
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Apr 16, 2005 10:59:36 GMT
Unassigned
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Bought rx3715 off ebay last week and would like to upgrade ROM BIOS to latest version.
Current BIOS 1.01.08 ENG
According to HP it is a "prerequisite" that I have 1.09 before upgrading to latest 1.11. How is anyone with a pre 1.09 BIOS supposed to do this if 1.09 is not made available as a "previous" version on the HP website?
Can anyone kindly point me to 1.09 for download?
What a machine!! 11 out of 10! |
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Rich Rauenzahn
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Apr 18, 2005 12:56:30 GMT
Unassigned
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It would be best if you start new questions in new threads rathter than recycling this one.
I've never had any problem installing the updates with a different ROM already installed. You might get a warning on your IPAQ screen about incorrect version, but it still seems to work. |
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Printable version
;)