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Jonas Reutervik
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Just bought my self a new ipaq hx4700 but i can´t access my wireless network at home becouse i can´t uncheck "Use IEEE 802.1x network access control".
If i try it just get checked again after i pressed "ok". Anyone else who has this problem ?
maybe i can change something in the registry ?
// Jonas Reuterv
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Laura
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Oct 8, 2004 10:29:28 GMT
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so I have a 4700 - where do you see this setting ? |
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Jonas Reutervik
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Oct 8, 2004 10:39:58 GMT
N/A: Question Author
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Enter settings from the "IPAQ Wireless" icon bottom right then choose the network availible click it and you will get 3 tabs
you will find the setting under the teb 802.1x |
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Laura
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Oct 8, 2004 10:46:27 GMT
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OK - I see it but mine is greyed out and unchecked. Maybe this is influenced by another setting ?
This is how I got mine to connect......
Start > Settings > Connections > Ipaq Wireless
If the WiFi button has an 'x' on it then click it to turn it on. A blue light should now come on at the top of your ipaq to indicate that wifi is on.
Click on the 'Settings' button
Networks to access should be set to "All Available"
You should be able to see your network on this screen - "Configure Wireless Networks"
If the Network is available but not connected, then click on it's name.
On this next screen you should select next to 'Connects to' - "The Internet"
Then click OK
Then under 'Network Adapters', on that screen it should say...
My Network card connects to 'Work" |
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Jonas Reutervik
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Oct 8, 2004 10:50:40 GMT
N/A: Question Author
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I use the settings
"Authentication:" Open
"Data Encryption:" WEP
unchecked "The Key is provided for me automatically)
And of course a "Network key" is written
Now when i enter the 802.1x tab i can uncheck the "IEEE 802.1x"
but after pressing ok and open the settings again to see if it was right it´s back to checke |
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charles k. norman
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Oct 8, 2004 10:51:19 GMT
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Laura
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Oct 8, 2004 10:53:51 GMT
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I have Data Encryption "Disabled" |
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Jonas Reutervik
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Oct 8, 2004 10:59:03 GMT
N/A: Question Author
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yes but i need to have WEP on but not IEEE 802.1x |
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Laura
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Oct 8, 2004 11:02:51 GMT
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so I changed that setting to 'WEP' and my 802.1x box is still unchecked. So I don't know why you can't change yours.
Have you tried turning wireless OFF, then ON.
Also try removing the battery for at least 10 seconds to reset the Wireless and see if that helps. |
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Jonas Reutervik
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Oct 8, 2004 11:14:20 GMT
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ok i will try a hard reset |
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Ronald Aung
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Oct 8, 2004 11:14:55 GMT
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strange , doesnt Laura's 4715 and your PocketPC exactly the same ??? I dont get it - why does hers is grey out and yours isnt! |
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Laura
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Oct 8, 2004 11:17:13 GMT
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I think that's what we're trying to work out ! |
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Jonas Reutervik
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Oct 8, 2004 11:28:22 GMT
N/A: Question Author
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Did a hard reset but still i can´t get the box unchecked. |
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Laura
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Oct 8, 2004 11:40:43 GMT
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Hmmm.. how about if you disable that Encryption setting , see then if you can uncheck that box, then go back and change the other setting back to 'WEP' ??
Not sure that I'm helping much here any more ? |
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charles k. norman
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Oct 8, 2004 12:44:23 GMT
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I would stress again that a call to HP might be beneficial. Although it is not common I have read there are some cases where the issue has arisen and has led to a replacement. Here you have been tracking an identical procedure with the same model. It is not, therefore, a case of you attempting to incorrectly setup as I have read has happened in some cases. Having hard reset there is not any reason for the setting procedure to be other than OK and yet you are finding out that it still does not work. So the probability of there being a different setup is low. |
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Michael Johnson
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Oct 11, 2004 07:36:27 GMT
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I have a similar problem with my new 4700. After setting the WEP key you can go to the 802.1x setting and uncheck it but after hitting OK and then going back to check the settings you find 802.1x still checked.
I went through this online with an HP engineer last Friday and our conclusion was that the 4700 needs a new updated WLAN driver. These have been released for the 4100/4300 but not for 4700 yet!
I would be interested to know if anyone has actually got a 4700 working with 128-bit WEP encryption turned on with no 802.1x (my wireless router is a Draytek Vigo 2600We if relevant).
Mike |
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Chris Walsh
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Oct 12, 2004 04:26:20 GMT
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this is crap i cannot believe that hp has not released an updated wifi driver for this issue yet!!! |
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Ryan Tasmin
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Oct 12, 2004 18:54:43 GMT
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I have the RZ3715 and experienced the same thing.
Still haven't figure out a way to disable it (spent a long time with online support but they don't even know the product that well).
After many trial and error with the setting, 6 hard reset, a dozen plus soft reset and some "random" troubleshooting on my own, I notice that my iPAQ can connect to my home network if and only if: my router is restarted while the WLAN is turned on.
But if I turned the WLAN or the device off afterward the connection will be lost again until the wireless router got re-reseted. |
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Matt Vaughan
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Oct 12, 2004 21:52:21 GMT
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Jonas,
If you are using WPA encryption, you will not be able to turn off 802.1x authentication. This is by design. Instead, configure your AP for WEP, with a 128-bit key and use MAC address filtering. |
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Matt Vaughan
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Oct 12, 2004 21:56:21 GMT
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Whoops! I see you were already trying WEP.
Nevermind! :-) |
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Jonas Reutervik
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Oct 13, 2004 01:11:22 GMT
N/A: Question Author
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Well thanks now i at least know i will have to wait for a wlan driver update. |
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Matt Vaughan
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Oct 13, 2004 10:21:05 GMT
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Jonas,
What driver version are you using? |
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Tony Evans
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Oct 13, 2004 12:23:40 GMT
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I too have been struggling with the setup of wifi on my 4700. I can get an initial connection but it drops out quite quickly e.g. pinging the default gateway will result in one attempt getting through but the other 4 attempts fail. This is only achieved if I try something quickly after starting wifi. Equally I cannot uncheck the 802.1x box.
Guess I'll have to wait for the new driver... |
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Ted Holden
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Oct 13, 2004 23:26:51 GMT
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I am very relieved to see from these posts that its not me (after spending most of a week on and off trying to figure out what I'm doing wrong). Unfortunately this bug prevents me from connecting via WiFi at work and forced me to temporarily disable all security settings on my wireless router at home in order to get a connection. *VERY FRUSTRATING* |
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Jonas Reutervik
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Oct 14, 2004 01:19:16 GMT
N/A: Question Author
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In Hp Asset Viewer under the tab Wi-Fi :
Firmware V: 1.10.7
Hardware V: 1.10.7
Driver V: 1.00.00
Software V: 2.0.53 |
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Chris Walsh
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Oct 14, 2004 05:14:46 GMT
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Michael Johnson
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Oct 14, 2004 07:10:18 GMT
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I have the same version too. I am sure that all 4700s that people are just getting are the initial manufacturing release. It is likely that versions will not change for a couple of months (my guess)! |
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Mark
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Oct 15, 2004 10:04:47 GMT
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I too am having problems. Was working for a while, but very slow to connect. Now I am just getting no where.
My old 4150 still connects no problems.
Every time I try and turn off PEAP it just turns itself on again.
This and other problems (backlight flashing, frequent self power on) might have me sending my hx4700 back to HP for replacement soon. |
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Matt Vaughan
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Oct 16, 2004 12:20:30 GMT
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Just following up here, and after checking my settings, I seem to also have the check mark next to PEAP. If I uncheck it, it does come back, but I am still able to connect to my home network's access point. So, there must be a different problem with those having problems connecting.
FWIW, I'm using a Linksys AP. |
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Mark
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Oct 17, 2004 20:53:33 GMT
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After some more experimenting I think the problem might be unrelated to this. Yesterday morning I could connect and work on wireless no problems.
Then last night it refused to work.
It seems to connect, but does not get an IP Address from the DHCP server (Stuck with 169...)
I have tried WPA, WEP, TKIP, etc. Just don't want to run without any protection.
It just seems to be dodgy (technical term)as the exact settings on my 4150 work perfectly. It's nice having new tech but not when it has problems that it shouldn't. |
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Chris Walsh
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Oct 17, 2004 20:56:10 GMT
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i finally got it to connect at least i think so, it says connected in the network's part but it does not get an ip address. |
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Mark Potter
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Oct 21, 2004 23:05:55 GMT
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I'm having the same problem with my home connection using WEP (802.1x checkbox is always checked).
I accidentally stumbed across the previously-mentioned workaround of rebooting my wireless router while my hx4700 Wifi was turned on... obviously not a viable long-term solution.
I've also noticed that my home network connection entry intermittently states that I'm connected when at work (50 miles away from my home - now that would be impressive *grin*). This seems to be a pattern with the last access point I've connected to.
It looks like I'm going to have to finally buy a new access point & set up a radius server. I hope that HP releases a patch to address both the WEP and false connection info issues soon.
I would be curious to know if anyone has tried an 802.11b SD or CF card to make see if its a built-in wireless issue or something having to do with the wireless connection manager... |
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simon tahiti
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Oct 22, 2004 12:21:10 GMT
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I've had exactly the same problems as others in this thread, with my hx4700 mostly refusing to connect to my router, then sometimes randomly doing so successfully, and other times going "halfway", by which I mean it reported as "connected" but couldn't get an IP address.
In respose to Mark's suggestion above, I've installed my D-link DCF 660W compact flash wireless card, and the card's beta drivers for Windows Mobile 2003 from the D-link site.
The CF card works perfectly!
During the last 60 minutes I have restarted my hx4700 10 times with the power button, I've done 5 soft resets, and I've let it shut itself down according to the power settings 5 times.
Each time I've started it up again it is immediately connected to my router (a D-link 614+).
So what happens when I pull out the compact flash card and try again with the built in radio? Straight back to the same old problems as before.
To me, this seems like very strong evidence that the issues described in this thread are due to a problem with the hx4700 (wifi driver, wifi firmware or wifi radio hardware) rather than a problem with the way we are configuring our connections. Question is, what do we do next?
On a related topic, my hx4700 also fails to connect to the internet through a bluetooth link to my Sony Ericsson z600 cell phone. Do any of the rest of you have that problem too? |
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Gillian Kerr
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Oct 22, 2004 13:27:47 GMT
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I am having the same problem but may be able to provide some new information:
1. I use WPA-PSK TKIP authentication. I do NOT want to use IEEE 8902.1x (EAP) authentication. According to Microsoft and HP documentation on wireless configuration, you should be able to disable EAP while using WPA-PSK TKIP. This seems to be a bug in Win Mobile 2003 SE, or in the 4700 version of it.
2. I spent 30 minutes with HP online support today. He assured me (and kept assuring me after many questions from me) that I SHOULD be able to uncheck EAP authentication while using WPS-PSK, and advised me to do a hard reset. Either he didn't bother looking up the HP knowledge base, or the previous HP support person didn't bother adding this issue. HP SUPPORT IS NOT RESPONDING TO OR ACKNOWLEDGING THIS ISSUE.
3. I called up tech support for my wireless access point (Buffalo Airstation) and he said that if EAP was checked, I would probably be disconnected every 3 minutes or so. That's what is happening.
This is SO FRUSTRATING!
- Gillian
"I have a similar problem with my new 4700. After setting the WEP key you can go to the 802.1x setting and uncheck it but after hitting OK and then going back to check the settings you find 802.1x still checked.
I went through this online with an HP engineer last Friday and our conclusion was that the 4700 needs a new updated WLAN driver. These have been released for the 4100/4300 but not for 4700 yet!" |
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Gillian Kerr
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Oct 22, 2004 13:42:40 GMT
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I just sent HP tech support this thread. Here's the reply:
"Yes Gillian, we have come across issues with WLAN on this iPAQ. We are currently researching on this. However, a hard reset is a work around for this, and has sometimes resolved the issue." |
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Adla M.
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Oct 23, 2004 14:28:46 GMT
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I have the same problem. 350 Cisco AP w/ WEP. Never had a problem with all the wireless devices I've used, until my new $600 HP PDA. Exteremly frustrating.
Input about some trouble-shooing I did:
- I tried third party software on the PDA to manage the hx4705 wireless card with no luck. Even a CISCO utility did not do it..
I reported this HP support and we'll see. |
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simon tahiti
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Oct 23, 2004 14:44:00 GMT
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I am running a poll on this issue over on Brighthand (another forum site). The aim is to get some indication whether:
(a) all iPAQ hx4700s are "allergic" to specific routers/access points, or
(b) our particular iPAQs hx4700s are "problem units" in need of repair or replacement.
Please take part in the poll at:
http://discussion.brighthand.com/showthread.php?s=&threadid=111981 |
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Mark Potter
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Oct 24, 2004 03:02:35 GMT
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fwiw... I just upgraded my AP from a D-Link 614+ (an 802.11b router w/ WEP support) to a Linksys WRT54GP2 (an 802.11g router with tkip support - and Vonage *grin*) but no luck on trying the TKIP PSK (pre-shared key) WITHOUT 802.1x.
I'm in the throes of setting Windows Server 2003 with a certificate server and IAS (Radius) to get this handled. (the things we do for our handhelds...)
So... don't think its AP-specific but those CF b cards and the upcoming Linksys CF g card are starting to look appealing...
way o/t but one bright ray of sunshine is that I finally found a case that will allow for CF cards sticking out: http://www.ipaqcases.com/store/pfhx4700.htm
(but yes Virgina, that too will need to be pre-ordered)
Cheers,
Mark |
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Percy Cuscaden
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Oct 24, 2004 07:16:41 GMT
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Using firmware 2.0.1 on a WG302 and WPA-PSK with TKIP, I was getting random disconnects every few minutes. At that point I also had a Cisco Pix (6.3(3)) as a DHCP server and looking at the logs on that the hx4700 was requesting DHCP info every 2-3 minutes (and the stupid cisco was giving it a different IP each time).
I then saw that Netgear had new firmware for the WG302, so I have upgraded to that (firmware 3.0.0). With that on, the WPA-PSK with TKIP would not talk to the HX4700 at all.......
I have now reverted to using a shared 128 bit key, and have disabled DHCP on the Cisco Pix and started using DHCP on the Netgear. So far (less than 24 hours) its been rock stable.
--
Cuscaden |
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Mark
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Oct 24, 2004 09:14:07 GMT
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For me I now am able to get a connection and stay connected. My trick, move to a fixed IP on the hx4700.
That seems to resolve the problem for me as my iPaq was just simply not talking to my DHCP server at all. I tried WEP and WPA-PSK and have it working fine on them all. Interstingly my 4150 has worked through them all with DHCP enabled without a hitch.
Will see how this goes from now, but it looks like it's the DHCP client side of things, at least on my hx4700, that is the problem.
The fact that I cannot disable the PEAP setting does not seem to have any impact on things, and I have noticed that my 4150 does the same thing, so that could be a red herring until someone sniffs the packets and works out exactly what is going on. |
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Mark
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Oct 24, 2004 09:16:16 GMT
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So here is the question that might prove useful:
Are you using DHCP or Fixed IP? |
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simon tahiti
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Oct 24, 2004 13:08:50 GMT
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I tried that earlier, and then again after seeing your post, but I still get the same issues - so unfortunately going to a fixed IP address doesn't resolve the problem for me. Or rather, it resolves it once (like the reboot) but still the iPAQ can't reconnect later after being shut down. Still perfect performance from my compact flash wifi card though... |
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Percy Cuscaden
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Oct 25, 2004 16:21:34 GMT
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Following on from my earlier post, I've not hit the "24 hour" problem. After a reboot of the AP, it all started working again. Cannot get that pesky IEEE 802.1x thing to turn off. |
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Percy Cuscaden
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Oct 25, 2004 16:23:09 GMT
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Oops that should have read :
Following on from my earlier post, I've now hit the "24 hour" problem. |
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Mark
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Oct 25, 2004 19:15:26 GMT
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My problem has definately been resolved by using a fixed IP.
Shame that this is not the solution for anyone else.. now if only I could fix the headphone hiss and the occasional flashing backlight problems... |
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Percy Cuscaden
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Oct 26, 2004 05:34:33 GMT
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A work colleague has just told me he managed to get the IEEE 802.1x off by unticking the box and then hitting the return key on the virtual keyboard and then hitting the ok button.....
I've left mine at home so I cannot check it yet, but he showed me and it looked good on his. |
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Gillian Kerr
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Oct 26, 2004 08:42:58 GMT
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That doesn't work for the WPA-PSK authentication because the IEEE checkbox is greyed out. It didn't work for WEP shared authentication either when I tried it out just now. |
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David Eggins
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Nov 5, 2004 20:00:13 GMT
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Hello
I have posted before with some problems with my WiFi. I have now worked out exactly what it is.
I set up my NetGear Router/Firewall and NetGear Wireless AP at home. They work fine with the laptop, iPAQ 5550, and for the time, even the hx4700.
NetGear WG602v2 Wireless AP
NetGear FR114P Router/Firewall
Wireless AP wunning WPA PSK, TKIP
No VPN
No Certificates
MAC address blocking
Then I go to work. They have a NetGear Wireless AP. Running WPA, No VPN, and Certificates. I set myself up with a certificate using the hp Enroller.
I connect fine at work.
Then I go home, and cannot log ingo the home Wireless AP. Only thing that will fix it is to reboot the Wireless AP. Rebooting Router/Firewall or soft reset on the hx400 does not help.
So it looks like the certificate may be causing some trouble?
Oh, and on both my iPAQ 5550 and my hx4700, they report that they are connected to my work domain when I connect at home, where I have no domain set up. I would have thought that this would have been removed, and report no domain. As reported by System Mechanic
Even when I do eventually connect at home after rebooting the Wireless AP, the hx4700 reports the domain name as the domain name at work. I have no domain set up at home.
I cannot connect, and do not get an IP address from the DHCP Server (Built into the Router). I end up getting a 265.192 (I think) sort of address, instead of the 192.165...
Anyone else have this?
I can say that the iPAQ 5555 does not have this trouble.
Thanks
David |
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charles k. norman
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Nov 5, 2004 20:09:41 GMT
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Hope you have all sent e-mails to HP to keep it on its toes about these issues - just a suggestion because the messages are not official communications to the relevant HP Support. |
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simon tahiti
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Nov 6, 2004 07:07:30 GMT
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Thanks for a good reminder Charles. My own iPAQ hx4700 is now in for service with the authorised repairer for Australia.
They would only have received it yesterday, so I don't yet know whether they will simply replace it, fix it...or send it back saying they can't find anything wrong. |
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Gillian Kerr
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Nov 6, 2004 12:56:24 GMT
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HP is replacing my unit (in Canada) because of this problem. |
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Mark Potter
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Nov 11, 2004 19:15:55 GMT
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I submitted a summary of the issue to HP support.
initial email...
Wi-Fi forces checkbox for 802.1x and prevents association with an access point that uses WEP (no 802.1x/RADIUS servers on my network). I've tried using a different router/access point (D-Link 614+, Linksys WRT54GP2) and have no problems with the range of 802.11b or g (Netgear, Linksys, D-Link,internal Sony Vaio)cards I have in laptops and server on network.
I've tried static/dynamic IP settings, TKIP with Pre-Shared Keys, rebooted the routers and soft reset my iPAQ several times).
HP Canada and Australia have shipped replacement products for this issue according to:
http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=714031
<snip>
HP responded with information on how to set up WEP (open or shared) and said to do a soft reset after configuring...
My second email...
I performed the suggested steps (which I have attempted several times prior to my email) and neither Open or Shared (with the correct WEP key specified) allow me to connect to the wireless AP. I did perform a soft reset after setting changes as well.
<snip>
Please look at the URL I provided in my original email and you will see that many people are experiencing the same problem.
Steps you may want to take to reproduce the problem (assuming that the hx4700 you are testing with is one of the ones affected by this issue - according to the forum posts, some units are working fine with WEP and other are on networks with 802.1x implemented and therefore are not experiencing the problem):
set up a wireless AP with 128 bit WEP (shared)
set up the wifi connection on the iPAQ hx4700 with WEP enabled (shared) and the WEP key (dynamic or static IP address doesn't impact this issue - I tried both)
click on the 802.1x tab and uncheck the checkbox
click ok (or hit the return key on the on-screen keyboard)
click ok
(optional) turn off & on WiFi
wait to see if association to AP is allowed
click on WiFi settings
click on the 802.1x tab (you will see that the box is checked again)
I did manage to get the AP association to work once (when I rebooted my router) but it fails to reassociate after you've connected to a second AP - or - after you've performed a soft reset (which is required after installation of some programs).
The WiFi connection / AP association works if you do NOT have WEP enabled on the AP (but that's not an option for me).
HP's response...
Dear HP Customer,
Thank you for contacting HP eServices.
Please note that we have consulted our next-level regarding the issue and to resolve the same we were informed to pick the unit for service.
If you are interested, please provide the information in the following format so that we can have the unit picked up for service:
Your Full Name
Serial No of the iPAQ
Address
Zip Code
City
State
Country
Tel no
Alternate Telephone number for contact
E-mail Address (the one you prefer us to communicate through)
Please leave the original e-mail attached with your reply.
Thank you for collecting the information needed. We look forward to assist you.
Regards,
HP eServices
I'll keep you posted on how things go... btw, I also made sure that my router was set to 'mixed mode' (support for b & g)
Best,
Mark |
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Gillian Kerr
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Nov 11, 2004 19:32:09 GMT
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Yup, I got a new unit from HP Canada and it had precisely the same problem. They hadn't tested the new unit before shipping it to me. Based on my subsequent phone call they have now escalated the issue to the **HP engineers**.
HP has notified Microsoft of the inability to disable IEEE access control when selecting WPA/PSK. I'm told HP is now waiting for a patch from Microsoft. However, I'm not convinced that HP is aware that this problem extends to plain old WEP. I will try to explain this to the engineer when he calls. |
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simon tahiti
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Nov 11, 2004 21:28:40 GMT
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Mark Potter
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Nov 12, 2004 03:18:03 GMT
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I've had a limited amount of success in being able to get WiFi working on the hx4700 by making some registry changes... (many thanks to Philippe Majerus for PHM Registry Editor)
I wasn't very methodical but I was still convinced that the 802.1x setting was part of the problem... so I deleted all wireless entries and set up my home ssid from scratch with shared wep. (no connectivity yet)
I turned off (change setting from 1 to 0) the \\HKCU\Comm\EAPOL\Config\<your ssid name here> Enable8021x
(instant connectivity but the Wifi button stays yellow for some reason - able to google to my hearts content)
however... when turn off Wifi and turn it back on, the Wifi stops working. The EAPOL settings in the registry haven't changed... (still 0) but a soft reset put be back in business consistently (I made other changes to the \\HKLM\Comm\ EAP, Pass, TciIp6,and tiacxwln1 throughout this somewhat haphazard configuration change process - so I can't be sure that it was just the EAPOL settings that made the difference)
In order to try to reproduce the problem from a clean install, I did a hard reset, set up the ssid entry w/ shared wep and... it worked (now Wifi button is green). Looked at EAPOL entry and it 802.1x is set to 1 (but I'm still connected). Turned Wifi off & on. soft reset when Wifi on or off. unchecked the 802.1x & clicked ok, turned Wifi off & on... its still working... its 3:15AM so I'll do some more (methodical) testing tomorrow.
Cheers,
Mark |
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